{ "business": { "name": "Intelligent Design Air Conditioning, Plumbing, Solar, & Electric", "shortName": "Intelligent Design", "tagline": "Tucson's Highest-Rated Home Service Experts", "subTagline": "HVAC \u2022 Plumbing \u2022 Roofing \u2022 Solar \u2022 Electrical", "descriptor": "Family-Owned | Veteran-Owned | Serving Tucson Since 1979", "address": "1145 E Fort Lowell Rd, Tucson, AZ 85719", "phone": "(520) 333-2665", "phoneHref": "tel:+15203332665", "website": "https://www.idesignac.com", "reviewsWebsite": "https://www.intelligentdesignreviews.com", "totalReviews": "23,000+", "rating": "4.97", "bbb": "BBB A+ Accredited", "hours": "Open 24/7 for Emergencies | Mon-Fri 7am-6pm", "founded": "1979", "yearsServing": "46+", "services": [ "HVAC", "Plumbing", "Roofing", "Solar", "Electrical" ], "serviceArea": [ "Tucson", "Oro Valley", "Marana", "Vail", "Sahuarita", "Green Valley", "Catalina Foothills", "SaddleBrooke", "Gladden Farms" ], "colors": { "primary": "#1e3a5f", "primaryDark": "#152c4a", "accent": "#e8a020", "accentBright": "#f5b731", "red": "#c0392b", "teal": "#00b4d8", "white": "#ffffff", "lightGray": "#f8f9fa", "darkBg": "#0d1b2e", "textDark": "#1a1a2e", "textMid": "#4a5568" }, "social": { "facebook": "https://www.facebook.com/idesignac", "instagram": "https://www.instagram.com/idesignac", "google": "https://g.page/r/idesignac" }, "reviewPlatforms": { "google": { "name": "Google", "rating": 4.9, "count": "3,720+", "url": "https://www.google.com/maps/place/Intelligent+Design+Air+Conditioning,+Plumbing,+Solar,+%26+Electric" }, "facebook": { "name": "Facebook", "rating": 4.8, "count": "456+", "url": "https://www.facebook.com/idesignac/reviews" }, "pulsem": { "name": "PulseM", "rating": 4.97, "count": "18,824+", "url": "https://app.pulsem.me/reviews/intelligent-design" }, "angi": { "name": "Angi", "rating": 4.9, "count": "500+", "url": "https://www.angi.com/companylist/us/az/tucson/intelligent-design-reviews" } } }, "stats": { "totalReviews": 23000, "overallRating": 4.97, "fiveStarPercent": 97, "platforms": { "google": { "count": 3720, "rating": 4.9 }, "facebook": { "count": 456, "rating": 4.8 }, "pulsem": { "count": 18824, "rating": 4.97 }, "angi": { "count": 500, "rating": 4.9 } } }, "heroReviews": [ { "author": "Danny Radan", "rating": 5, "text": "You absolutely should have intelligent design do any service you need, do not look elsewhere. I had a previous hvac person perform a cleaning (no where near intelligent design performance of deep cleaning) which he did 20 minutes of work and only made small change compared to intelligent design actually making my house cooler then it ever has been before. I have signed on for their membership so they can help continue my preventative care for my home and would urge others as well. Thank you personally to Jordin and Dominick", "date": "2026-05-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Leslie McCowan", "rating": 5, "text": "Intelligence Design is a complete scam!! They pretend to offer a free HVC evaluation. They then fabricate a problem and ask for thousands of dollars to repair it. They use old fashioned coercion, and scare tactics. They asked for 5000$ for a unit that was serviced easily for 500$. Be careful who you let into your home. Always get a second opinion and NEVER trust Intelligence Design in Tucson Arizona.", "date": "2026-05-22", "platform": "pulsem", "department": "HVAC" }, { "author": "T Matelson", "rating": 5, "text": "Thank you Adam and Nate for the tremendous service on my HVAC system, a maintenance visit that went the extra mile. I will now benefit from purchase of a new state-of-the-art Indoor Air Quality unit to protect me from the substantial dust + particulates that abound in Southern Arizona. Happily, the AC unit got cleaned of the leaves + debris, inevitable in a treed, windy environment. Glad for the tips for me on keeping it cleaner to run better, helpful advice about running the system fan seasonally to get the best results from this high performance system. Happy to be confident I have what I was promised.", "date": "2026-05-21", "platform": "pulsem", "department": "HVAC" }, { "author": "ITEOTWAWKIAIFF", "rating": 5, "text": "Update to my review May 2026: I am growing tired of this company and their relentless push to get everyone on a subscription plan. I got voicemail saying my solar wasn\u2019t working and they should come check it out for $129 but would waive the fee if I sign up for their subscription service. I checked my APP and solar seems to be working properly. So, either they see something I don\u2019t, or they are hoping I\u2019d say come out and check then I\u2019m trapped paying. Very disappointed in the way this world is going and IDESIGN is perpetuating the downfall. IMHO Original review: JP and Alex came out to do our service today. They were both excellent. Friendly. Great customer service. Thanks guys!", "date": "2026-05-21", "platform": "pulsem", "department": "Solar" }, { "author": "Katie Campbell", "rating": 5, "text": "Had an amazing experience with this company today. Sayge showed up right on time, called beforehand like promised, and was professional from start to finish. He even brought fresh cookies from the company, which was such a thoughtful touch. He was also incredibly patient and understanding while I was working from home, making sure to wait until I was available to talk instead of interrupting me while I was busy. That level of consideration honestly stood out right away. He took the time to thoroughly inspect everything, explained things in a way that was easy to understand, and handled a few fixes super quickly. You could tell he genuinely cared about doing quality work and making sure everything was checked properly instead of rushing through the appointment. At the end, Sayge went over all of their recommendations with me and even had the owner, Tim, on the phone to answer questions. What I appreciated most was that there was absolutely no pressure to sign or commit to anything on the spot. They completely respected that I wanted to discuss everything with my dad first, which honestly says a lot about the company. The entire experience was smooth, professional, and stress-free \u2014 even my dog approved, and was happy to let Sayge hang out In our home for a while . I would absolutely recommend them to anyone needing AC service.", "date": "2026-05-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Nancy Mellan", "rating": 5, "text": "we recently had a new water heater installed by Mr. McCay of Intelligent Design AC. Mr. McCay was very professional and detailed in his work. He explained clearly, everything he was attending to as well as advising us on the new water heater size and functioning. We have been long time customers of Intelligent Design and have been very impressed with their work.", "date": "2026-05-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Barbara", "rating": 5, "text": "I recently had work done in my home by Intelligent Design, and I am extremely pleased with the results. The HVAC technicians were doing my yearly checkup when I noticed a water leak in the bathroom. The leak was inside the wall, and I had to re-pipe my home. The plumbing team was efficient and knowledgeable, quickly resolving all issues and ensuring everything ran smoothly. The subcontracted drywall repairs were seamless, with the crew leaving no trace of the previous damage and providing a perfectly finished surface. The HVAC team doing my yearly service was professional and thorough, optimizing my system for comfort and energy efficiency. Overall, the quality of work and attention to detail across all services exceeded my expectations. I highly recommend their services to anyone looking for reliable and skilled professionals.\ud83d\ude0a Jason and Josh just finished the plumbing repairs at my home. They were both professional and friendly. They worked as a team to complete the work. I was walked through what they had done and everything was done to my satisfaction. \ud83d\ude00", "date": "2026-05-15", "platform": "pulsem", "department": "HVAC" }, { "author": "J. Doyle", "rating": 5, "text": "Adam was at our home within hours of us calling. What an absolute wonderful human and technician!! So very kind and explained everything. I didn\u2019t understand several things and he took the time to make sure I understood with kindness. What a great person! Thank you Adam!!", "date": "2026-05-13", "platform": "pulsem", "department": "General" }, { "author": "Merrill Sproul", "rating": 5, "text": "True came by today to perform pre-summer preventative maintenance on our HVAC system. He identified that there was too much dust built up on the blower fan. We authorized him to remove and clean the blades. He explained everything in a manner that was understandable. He is a delightful young man and a credit to I2.", "date": "2026-05-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Josh", "rating": 5, "text": "Fantastic service, very fast and friendly, and we love the new sink! Would highly recommend Intelligent Design for your plumbing needs. McKay was particularly helpful and informative, and does great work.", "date": "2026-05-13", "platform": "pulsem", "department": "Plumbing" } ], "googleReviews": [ { "author": "Yvonne Montejano", "rating": 5, "text": "Sayge was very professional and thorough.", "date": "2026-05-29", "platform": "google", "department": "General" }, { "author": "Courtney Wills", "rating": 5, "text": "Sage was amazing! Great communication and efficient! He explained everything that was going on and was very friendly. Bonus points for being nice to my little boy and bringing homemade cookies :)", "date": "2026-05-29", "platform": "google", "department": "General" }, { "author": "Djuanz 15", "rating": 5, "text": "It was very nice experience, very thorough, and kind.", "date": "2026-05-29", "platform": "google", "department": "General" }, { "author": "Danny Radan", "rating": 5, "text": "You absolutely should have intelligent design do any service you need, do not look elsewhere. I had a previous hvac person perform a cleaning (no where near intelligent design performance of deep cleaning) which he did 20 minutes of work and only made small change compared to intelligent design actually making my house cooler then it ever has been before. I have signed on for their membership so they can help continue my preventative care for my home and would urge others as well. Thank you personally to Jordin and Dominick", "date": "2026-05-28", "platform": "google", "department": "HVAC" }, { "author": "Ralph Burgher", "rating": 5, "text": "Adam was fantastic. Found the problems and completed a quick fix additional parts are located. I am very glad I called intelligent design to look at my HVAC system.", "date": "2026-05-27", "platform": "google", "department": "HVAC" }, { "author": "Regina Foster", "rating": 5, "text": "Stage was awesome, we will definitely request him again. He cleaned and serviced the air conditioners . Thanks Sayge.,", "date": "2026-05-22", "platform": "google", "department": "General" }, { "author": "Leslie McCowan", "rating": 5, "text": "Intelligence Design is a complete scam!! They pretend to offer a free HVC evaluation. They then fabricate a problem and ask for thousands of dollars to repair it. They use old fashioned coercion, and scare tactics. They asked for 5000$ for a unit that was serviced easily for 500$. Be careful who you let into your home. Always get a second opinion and NEVER trust Intelligence Design in Tucson Arizona.", "date": "2026-05-22", "platform": "google", "department": "HVAC" }, { "author": "T Matelson", "rating": 5, "text": "Thank you Adam and Nate for the tremendous service on my HVAC system, a maintenance visit that went the extra mile. I will now benefit from purchase of a new state-of-the-art Indoor Air Quality unit to protect me from the substantial dust + particulates that abound in Southern Arizona. Happily, the AC unit got cleaned of the leaves + debris, inevitable in a treed, windy environment. Glad for the tips for me on keeping it cleaner to run better, helpful advice about running the system fan seasonally to get the best results from this high performance system. Happy to be confident I have what I was promised.", "date": "2026-05-21", "platform": "google", "department": "HVAC" }, { "author": "ITEOTWAWKIAIFF", "rating": 5, "text": "Update to my review May 2026: I am growing tired of this company and their relentless push to get everyone on a subscription plan. I got voicemail saying my solar wasn\u2019t working and they should come check it out for $129 but would waive the fee if I sign up for their subscription service. I checked my APP and solar seems to be working properly. So, either they see something I don\u2019t, or they are hoping I\u2019d say come out and check then I\u2019m trapped paying. Very disappointed in the way this world is going and IDESIGN is perpetuating the downfall. IMHO Original review: JP and Alex came out to do our service today. They were both excellent. Friendly. Great customer service. Thanks guys!", "date": "2026-05-21", "platform": "google", "department": "Solar" }, { "author": "Judy Spencer", "rating": 5, "text": "Very efficient and great service", "date": "2026-05-20", "platform": "google", "department": "General" }, { "author": "Jessica Knapp", "rating": 5, "text": "They took care of our mini-split issue, quickly and efficiently. Thank you!", "date": "2026-05-20", "platform": "google", "department": "General" }, { "author": "John Harmon", "rating": 5, "text": "Anthony, the technician, came out and fixed our spigot. Appreciate the service", "date": "2026-05-19", "platform": "google", "department": "General" }, { "author": "Katie Campbell", "rating": 5, "text": "Had an amazing experience with this company today. Sayge showed up right on time, called beforehand like promised, and was professional from start to finish. He even brought fresh cookies from the company, which was such a thoughtful touch. He was also incredibly patient and understanding while I was working from home, making sure to wait until I was available to talk instead of interrupting me while I was busy. That level of consideration honestly stood out right away. He took the time to thoroughly inspect everything, explained things in a way that was easy to understand, and handled a few fixes super quickly. You could tell he genuinely cared about doing quality work and making sure everything was checked properly instead of rushing through the appointment. At the end, Sayge went over all of their recommendations with me and even had the owner, Tim, on the phone to answer questions. What I appreciated most was that there was absolutely no pressure to sign or commit to anything on the spot. They completely respected that I wanted to discuss everything with my dad first, which honestly says a lot about the company. The entire experience was smooth, professional, and stress-free \u2014 even my dog approved, and was happy to let Sayge hang out In our home for a while . I would absolutely recommend them to anyone needing AC service.", "date": "2026-05-19", "platform": "google", "department": "HVAC" }, { "author": "Nancy Mellan", "rating": 5, "text": "we recently had a new water heater installed by Mr. McCay of Intelligent Design AC. Mr. McCay was very professional and detailed in his work. He explained clearly, everything he was attending to as well as advising us on the new water heater size and functioning. We have been long time customers of Intelligent Design and have been very impressed with their work.", "date": "2026-05-18", "platform": "google", "department": "HVAC" }, { "author": "E S", "rating": 5, "text": "Jordan does a quality professional service that is informative and thorough. Friendly and efficient makes him a pleasure to deal with.", "date": "2026-05-18", "platform": "google", "department": "General" }, { "author": "Barbara", "rating": 5, "text": "I recently had work done in my home by Intelligent Design, and I am extremely pleased with the results. The HVAC technicians were doing my yearly checkup when I noticed a water leak in the bathroom. The leak was inside the wall, and I had to re-pipe my home. The plumbing team was efficient and knowledgeable, quickly resolving all issues and ensuring everything ran smoothly. The subcontracted drywall repairs were seamless, with the crew leaving no trace of the previous damage and providing a perfectly finished surface. The HVAC team doing my yearly service was professional and thorough, optimizing my system for comfort and energy efficiency. Overall, the quality of work and attention to detail across all services exceeded my expectations. I highly recommend their services to anyone looking for reliable and skilled professionals.\ud83d\ude0a Jason and Josh just finished the plumbing repairs at my home. They were both professional and friendly. They worked as a team to complete the work. I was walked through what they had done and everything was done to my satisfaction. \ud83d\ude00", "date": "2026-05-15", "platform": "google", "department": "HVAC" }, { "author": "Lori Prince", "rating": 5, "text": "Erik H was very thorough and explained everything in a way I was able to understand. He was very kind in explaining everything.", "date": "2026-05-14", "platform": "google", "department": "General" }, { "author": "J. Doyle", "rating": 5, "text": "Adam was at our home within hours of us calling. What an absolute wonderful human and technician!! So very kind and explained everything. I didn\u2019t understand several things and he took the time to make sure I understood with kindness. What a great person! Thank you Adam!!", "date": "2026-05-13", "platform": "google", "department": "General" }, { "author": "Kitt Farrell-Poe", "rating": 5, "text": "Steve and Brian installed my 2 mini-splits with professionalism, and they respected both me and my home. Awesome folks. Troy and Patrick also worked hard to meet my needs. Thank you all!", "date": "2026-05-13", "platform": "google", "department": "General" }, { "author": "Merrill Sproul", "rating": 5, "text": "True came by today to perform pre-summer preventative maintenance on our HVAC system. He identified that there was too much dust built up on the blower fan. We authorized him to remove and clean the blades. He explained everything in a manner that was understandable. He is a delightful young man and a credit to I2.", "date": "2026-05-13", "platform": "google", "department": "HVAC" }, { "author": "Josh", "rating": 5, "text": "Fantastic service, very fast and friendly, and we love the new sink! Would highly recommend Intelligent Design for your plumbing needs. McKay was particularly helpful and informative, and does great work.", "date": "2026-05-13", "platform": "google", "department": "Plumbing" }, { "author": "Betty", "rating": 5, "text": "Erik H was prompt, worked quickly and provided a masterful job! Very pleased and welcome him to my group of ID professionals", "date": "2026-05-13", "platform": "google", "department": "General" }, { "author": "Roger Harned", "rating": 5, "text": "Our experience with Estevan was great! We want him back every time to service our home units!", "date": "2026-05-12", "platform": "google", "department": "HVAC" }, { "author": "Jennie Watkin", "rating": 5, "text": "I had a great experience with Anthony Brown. He replaced my water heater on a quick, efficient manner. He was very professional and helpful! Don't hesitate to use Intelligent Design. Mark, who works on the office was also helpful and responsive to my concerns!", "date": "2026-05-12", "platform": "google", "department": "HVAC" }, { "author": "Kimberly Williams", "rating": 5, "text": "Sayge, Was polite and thorough with our preventative maintenance appointment. He took the time to explain all that he did and what we could do to improve our system performance. We trust Intelligent Design and feel they have always operated with integrity with us.", "date": "2026-05-11", "platform": "google", "department": "General" }, { "author": "randy aguirre", "rating": 5, "text": "Sayge was professional, informative, honest, and polite.", "date": "2026-05-11", "platform": "google", "department": "General" }, { "author": "Ginger Montgomery", "rating": 5, "text": "Adam came out to service our Hvac. He was professional, friendly, and informative about all we needed done. He showed us pictures and we went out and looked at what needed to be done si we could make an informed decision. World recommend his services", "date": "2026-05-11", "platform": "google", "department": "HVAC" }, { "author": "Art Chavez", "rating": 5, "text": "Love our Technician McCay! He is very personable, knowledgeable and professional. He has excellent communication skills!", "date": "2026-05-10", "platform": "google", "department": "General" }, { "author": "Benny Marin", "rating": 5, "text": "First time I ever dealt with Intelligent Design and I was blown away by their outstanding customer service working me into their already full schedule, thank you Mark! The technician dispatched to my home (Octavio) was courteous, professional, and stayed the course until my many AC issues were resolved. I cannot thank Octavio or Intelligent Design enough and endorse them 100%. And by the way, love your commercial!", "date": "2026-05-09", "platform": "google", "department": "HVAC" }, { "author": "Melissa Wil", "rating": 5, "text": "Octavio was extremely helpful and dedicated to ensuring our AC was repaired correctly and fully functional. Additionally he was very through in his explanations of his repairs and parts that where needed. We will definitely be requesting him for any future HVAC needs.", "date": "2026-05-09", "platform": "google", "department": "HVAC" }, { "author": "Jeanne M. Collins", "rating": 5, "text": "Adam came out to do the yearly maintenance on our AC unit. He found a couple of small issues which he was able to fix. I love Adam\u2019s approach of explaining what he was doing so I had a complete understanding of what was being done. He was very knowledgeable which gives me the confidence to request him to be the person I want to come out here the next time. Adam has a great personality and is very upbeat and professional. Thanks Adam!!", "date": "2026-05-07", "platform": "google", "department": "HVAC" }, { "author": "Jackie Lawrence", "rating": 5, "text": "My old house needed a new water heater and a functional water shut off valve. My technician McKay Barley was knowledgeable, thorough and helpful in explaining the process of replacement and repair. No surprises and the usual quality job from this company & this workman!", "date": "2026-05-06", "platform": "google", "department": "HVAC" }, { "author": "Kathleen Wischmeyer", "rating": 5, "text": "Tyler came out SAME day and did a great job unclogging my system and went the extra mile cleaning up. I would highly recommend Intelligent Design and Tyler! I\u2019m definitely telling everyone I know!", "date": "2026-05-06", "platform": "google", "department": "General" }, { "author": "Victor Canoy", "rating": 5, "text": "Octavio did an excellent and He was very knowledgeable about his work and went above and beyond my expectations.", "date": "2026-05-06", "platform": "google", "department": "General" }, { "author": "D Roc", "rating": 5, "text": "Sage was great. Super friendly and very informative.", "date": "2026-05-04", "platform": "google", "department": "General" }, { "author": "Cathy Swager", "rating": 5, "text": "Kevin and Adrian were quick, knowledgeable and took all the boxes for recycling! We really appreciate all they did!", "date": "2026-05-01", "platform": "google", "department": "General" }, { "author": "edward urig", "rating": 5, "text": "Intelligent Design lives up to its name. Our technician was outstanding and stayed until the job was done correctly. Thanks", "date": "2026-05-01", "platform": "google", "department": "General" }, { "author": "Johnny Lundstrom", "rating": 5, "text": "Intelligent Design sent out an HVAC technician today by the name of Sage. He serviced our air conditioning unit today and his attention to detail, explication of service and friendly attitude were a refreshing reminder of what customer service is all about. Intelligent design has been servicing our unit for approximately 6 years and we really appreciate the quality employees they hire. Thank you", "date": "2026-04-29", "platform": "google", "department": "HVAC" }, { "author": "Penny Fisher", "rating": 5, "text": "Justin was very professional and informative we have used intelligent design for several services.", "date": "2026-04-29", "platform": "google", "department": "General" }, { "author": "Shirley Gray", "rating": 5, "text": "Chris and Alex did the install of our new heating and cooling unit. They were amazing in their attention to detail. We so appreciated how hard they worked. Alex was thorough in explaining everything to us. We loved the new unit immediately. Yesterday, Adam and Loretta sealed our ductwork, which will help my allergies considerably. They were also amazing workers. Yea, team! April 29 2026 Sayge was amazing in his attention to detail, thorough explanations, and taking the time to check everything with my HVAC system. Good job, kiddo!!!", "date": "2026-04-29", "platform": "google", "department": "HVAC" }, { "author": "sadiedog96", "rating": 5, "text": "I have another good review for intelligent design of Tucson. Kevin and Brian came out today for Electrical review and they were very professional gave me great advice for additions to my house. All of the technicians that come out here have always given me great advice about my house and information that I did not know. Thank you, Mary Heffner", "date": "2026-04-28", "platform": "google", "department": "Electrical" }, { "author": "Susan Rogers", "rating": 5, "text": "Sayge was very pleasant and did his job very well. Even our cat liked him.", "date": "2026-04-27", "platform": "google", "department": "General" }, { "author": "T G", "rating": 5, "text": "Sayge and Jordin provided excellent customer service during my AC tune-up. They answered all of my questions clearly and were very helpful throughout the process. I highly recommend Intelligent Design.", "date": "2026-04-24", "platform": "google", "department": "HVAC" }, { "author": "Estevan Ellingsworth", "rating": 5, "text": "Jordin was awesome and witty.", "date": "2026-04-23", "platform": "google", "department": "General" }, { "author": "Alfredo Mesa", "rating": 5, "text": "I\u2019d like to give a shout-out to Service Tech Jonathan for his professionalism and the thorough maintenance he performed on my AC unit. He took the time to clearly explain the results of the service without applying any pressure to purchase additional products or services. He made thoughtful recommendations but ultimately left the decision entirely up to me, which I really appreciated.", "date": "2026-04-23", "platform": "google", "department": "HVAC" }, { "author": "Beth J", "rating": 5, "text": "Sayge did a great job. He's friendly & helpful. He had good suggestions. He cleaned up the filters nicely. He has great HVAC costumer service!!!!", "date": "2026-04-23", "platform": "google", "department": "HVAC" }, { "author": "Lorraine Bourgoin", "rating": 5, "text": "Robert Balderrama demonstrated such honest commitment to handle his responsibility to me as a customer. I also recognized his allegiance, respect and trust in the company he represents. Very professional and impressive. I hope to be able to manage the cost of their duct cleaning service in the near future.", "date": "2026-04-22", "platform": "google", "department": "General" }, { "author": "Sherlynna Lee Wong", "rating": 5, "text": "Ryan Sandoval (who came highly recommended by a neighbor) was very professional and personable. He took the time to listen and informed me what to expect. Once he was done with the inspection, he was patient in walking me through all the details of his findings and answering all my questions. When he came back a few days later to perform the work, he was meticulous, thorough, and kept me updated on the process. Once the work was completed, he once again was thorough in explaining to me all that was done and showed me the comparative video footage. I am confident he did the job really well and I should have nicely flowing drain pipes for a long time. Thank you so much Ryan!", "date": "2026-04-22", "platform": "google", "department": "HVAC" }, { "author": "Melanie Isa", "rating": 5, "text": "McKay was fast and efficient with our plumbing services. We\u2019ve trusted Intelligent Design with our HVAC and plumbing needs.", "date": "2026-04-21", "platform": "google", "department": "HVAC" }, { "author": "Stephen DArrigo", "rating": 5, "text": "Tyler was great. Super chill and nice to talk to. Went around and did his thing and all was well.", "date": "2026-04-17", "platform": "google", "department": "General" }, { "author": "Sid Neeto", "rating": 5, "text": "I am the type of person who gets a bit anxious when new people come to do work in my house for the first time. Making an appointment was very easy. Erik H. came out to do an estimate for the work I wanted done. His appearnace (dress and demeanor) was that of a consummate professional. An appointment to do the work was set up soon thereafter. Erik H. arrived exactly when he said he would. He was personable and communicated well. He performed the work in an organized and professional manner , was was respectful of property, making sure each area he worked in was clean before he proceeded to the next. He was knowledeagble and instilled confidence in me that the work was performed properly. Upon completion, he made sure that I was satisfied with the work performed and whether there were any questions or concerns. It was a great experience overall.", "date": "2026-04-17", "platform": "google", "department": "HVAC" }, { "author": "Kay1197", "rating": 5, "text": "TJ Palmore explained everything very thoroughly and more than once. The needed work is a lot of money to me, and he was very patient in reviewing what work is needed (or not needed necessarily for my situation). He spent a lot of time and went over the details repeatedly. He showed me many photos, which I appreciate. I'm grateful for his expertise and patience. The HVAC system repair WILL be done. This was the inspection...and more. For the inspection, I paid $129. His visit was beyond what was required, so thank you TJ!", "date": "2026-04-16", "platform": "google", "department": "HVAC" }, { "author": "Leo Reynaga", "rating": 5, "text": "Great experience overall Erik Hermansen. He added outlets and repaired several light fixtures with high quality work. He took the time to clearly explain our options before starting, which we really appreciated. The job was completed efficiently and at a very reasonable price. Highly recommend.", "date": "2026-04-16", "platform": "google", "department": "General" }, { "author": "Ted Murdock", "rating": 5, "text": "Kevin and Brian did a great job we appreciate it", "date": "2026-04-16", "platform": "google", "department": "General" }, { "author": "Jessie Anaya", "rating": 5, "text": "Logan installed the new water heater after ours was leaking. He was extremely careful and intentional not to hit anything in our small space. Thank you Logan for being professional, respectful and friendly during the install! Intelligent Design showed up when the plumbing company we pay a monthly fee wouldn't make time.", "date": "2026-04-16", "platform": "google", "department": "HVAC" }, { "author": "Brian Johnson", "rating": 5, "text": "Danny was very easy to work with. He was knowledgeable and polite. If I ever need help again, I will insist on him.", "date": "2026-04-15", "platform": "google", "department": "General" }, { "author": "Justine Lewis", "rating": 5, "text": "As a buyer's real estate agent I was impressed with Logan as he very calmly and diligently dealt with a piece of equipment that needed some attention. He was able to efficiently repair the problem and able to provide us the most important sewer scope that we needed. I will definitely choose Intelligent Design Air Conditioning, Plumbing, Solar & Electric for all my future inspection needs. Thank you Logan and the entire team at Intelligent Design.", "date": "2026-04-15", "platform": "google", "department": "Plumbing" }, { "author": "Michele Cais", "rating": 5, "text": "So far so Good. Anthony has been the best! He\u2019s gone to bat with my insurance company and won the battle. I highly recommend Intelligent Design to anyone and everyone if you want the job done. They had to remove and reinstall the solar panels in order to do the new roof. Everything works better now than it did before.", "date": "2026-04-14", "platform": "google", "department": "Solar" }, { "author": "Charles Hintz", "rating": 5, "text": "Erik H did a great job installing new undercounter LEDs, fixing a failed GFI and installing light timers. He explained my options quoted a price and delivered on time. What a pleasure. CBH", "date": "2026-04-09", "platform": "google", "department": "General" }, { "author": "Gregory Gonzales", "rating": 5, "text": "McKay rocked it! He replaced the water heater and installed a filter for the house while my wife and I bummed around on our day off. He kept me updated as he went, explained how to take care of and use the system, and took care replacing old pipes that some folks might have had trouble with. Great service. I'll use them again and recommend them as well.", "date": "2026-04-09", "platform": "google", "department": "HVAC" }, { "author": "Kathy F", "rating": 5, "text": "Erik H was professional gave me many options and he deserves a raisin salary", "date": "2026-04-09", "platform": "google", "department": "General" }, { "author": "Patrick", "rating": 5, "text": "Brandon was fantastic. His inspection was thorough and very detailed with all of his findings. He was patient and explained his recommendations. Justin and Jeremy came out to do the actual install, and both were very professional and clearly communicated what was being done. Install and cleanup was done, and was everything I hoped for. Would recommend this company to anyone who asks!", "date": "2026-04-08", "platform": "google", "department": "HVAC" }, { "author": "Jim McDougall", "rating": 5, "text": "We are so impressed with the knowledge of Logan and Emily. With the horrible experience with Strongbuilt, it is refreshing to have a reputable company as Intelligent Design handle our dangerous gas leak situation we have had for 16 days with our gas being red tagged from SW Gas. Logan and Emily spent an extensive time with us explaining details and all our options. We thank these two and the company as a whole for their assistance. Best regards to all. Jim and Linda", "date": "2026-04-08", "platform": "google", "department": "Plumbing" }, { "author": "Tammy Welshons", "rating": 5, "text": "I found Logan to be great, have great people skills very polite, very attentive and I would recommend him to anybody. McKay was awesome with putting in the softener and water heater. Great personality and people skills. Awesome job guy!!!!!!", "date": "2026-04-07", "platform": "google", "department": "HVAC" }, { "author": "Craig Sharpe", "rating": 5, "text": "I don't think intelligent design gets enough credit for their electrical department. Erik hermansen is an amazing, Imaginative electrical engineer who really knows his business. He got my whole power system in a much more safe state with surge suppression on both the AC and whole house. Plus swapped out breakers that were not standard in the box that would have attracted inspection from an insurance inspector. Not that they were dangerous, just they were the wrong brand. And I paid a very reasonable price and feeling much more confident about my house's power. Including my solar setup. Much more redundant now. I will post a picture here of Erik. Nicest guy you'll ever meet and really explains it to you very well.", "date": "2026-04-07", "platform": "google", "department": "HVAC" }, { "author": "Jennifer Lohmeier", "rating": 5, "text": "We had Nathan Wolfe come to our home on 4/3/26. He was very knowledgeable and incredibly thorough and found things that had gone unchecked on our HVAC system from other companies during previous maintenance checks.", "date": "2026-04-07", "platform": "google", "department": "HVAC" }, { "author": "Diane M", "rating": 5, "text": "Logan and Emily were great!", "date": "2026-04-07", "platform": "google", "department": "General" }, { "author": "Catherine Stewart", "rating": 5, "text": "I had Chris come out to assess a leak in my back yard. He confirmed it was a water line so I then use my water and sewer warranty to get it fixed for free. He was reassuring and my Lab Zander gave him a gold star too! Great service for both plumbing and A/C services! I have a maintenance agreement so they come out 3 times a year and I feel they give me good information and good advice. Just had Jake repair my A/C. Parts needed to be ordered and took over a week to get here with the pandemic issues. Jake set up a one-room A/C to tide me over and worked late the day the part came in to make sure I didn\u2019t have to spend another hot day (97) without my whole house being chill. He also came over when I tripped a circuit and got the temp A/C running again. I truly believe Jake is the kind of young man who really cares about customers and goes above and beyond to help! He\u2019s my favorite and I always ask for him! And my dog Zander thinks Jake walks on water which is definitely a 5 star review! Catherine Todd came out to service my HVAC and found mold so I needed a part which I had trouble financing. He left them a few minutes later came back and said let\u2019s try our old finance company. They approved the loan and now my air is much cleaner, and with my severe asthma I am so grateful Todd went beyond the regular great help this company gives and took that extra time to really help me! Thanks Todd! I called his boss to brag on him and he\u2019s been teased all day! This company is wonderful and their staff turnover is very low because they treat staff like family! Catherine January 2022 Two days later my tankless water heater died and I called Gabriel who has come out in the past and is honest and very dedicated to doing the best work possible. He asked me to take a picture of my dead tank and from that was able to bring me a much better brand of heater first thing the next day. He was unable to finish installing it because it needed different wiring so he called in electricians Adam and Matt and they all worked late to make sure I had hot water the same day. Gabe also reached Amy at the office and she had my loan expanded to add the new work. Again, they went out of their way to take care of me, and I will always remain a customer and fan of Gabe and his great team. Catherine Brandon came out to do my winter service and was very nice and explained my thermostat for me ( again)! I realize that my contract will be up this year and will definitely continue with this excellent company! All the techs who come out are helpful and love my dog which makes them super dudes for me! Catherine 3/14/24 Jacob came out to inspect my plumbing and cleaned my tankless water heater. He gave me some recommendations for some other work and helped me prioritize what needs to done when. I like seeing the big picture because I can\u2019t afford to do it all now but can budget for it. He is very helpful and my pup loves him! These guys are all dog lovers and take time to pet and love on my dog! An extra bonus Preston Burt came out to check my roof and solar panels and reassured me all is well. I needed a check up for a Heloc loan and he rearranged his schedule for me. I am a member so there was no charge for this. I have recommended Preston to my neighbor because I was very pleased with his assessment and report. I always get excellent results with Intelligent Design! 4/6/26: McKay came to repipe my main line from the alley to my house and put in new cut off valves. He worked so hard and was so patient cutting through some old concrete and weeds. He earned his Doublewide in Heaven\u201d as my Tennessee friend used to say! And posed with Zander for a picture too! I definitely recommend McKay and Intelligent Design for any future projects. I\u2019ve been a customer for many years and am always amazed at the quality of their work and their kind and professional technicians. Here is a photo of McKay with Zander!", "date": "2026-04-06", "platform": "google", "department": "HVAC" }, { "author": "Stephen Kelly", "rating": 5, "text": "Excellent experience with Anthony Brown. He arrived when he said he would, took the time to work with the manufacturer (Bosch) of an unfamiliar tankless water heater and remedied the problem. Certainly 5 stars and I will use again in the future for my plumbing needs.", "date": "2026-04-06", "platform": "google", "department": "HVAC" }, { "author": "Gerald Jordan", "rating": 5, "text": "Technician Jordan Oliver did a great job.", "date": "2026-04-06", "platform": "google", "department": "General" }, { "author": "michael septoff", "rating": 5, "text": "Logan is a neat guy, very professional and still manages to be fun to work with.", "date": "2026-04-04", "platform": "google", "department": "General" }, { "author": "James Shak", "rating": 5, "text": "Anthony was amazing! He was very professional and had a great personality. He came checked out our water pressure, water softener, and our water heater! He then switched out or kitchen faucet very quickly and made sure everything was to our liking. I would definitely recommend him for your next service!", "date": "2026-04-02", "platform": "google", "department": "HVAC" }, { "author": "Rhonda Smith", "rating": 5, "text": "Thank you for the excellent response, professional support, and service. Logan absolutely went above and beyond. He kept us informed all through the process. He was friendly, easy to talk to and answered every question. I highly recommend Intelligent Design Air Conditioning, Plumbing, Solar and Electric. They responded to a plumbing issue but I will not hesitate to call them again for their other specialties.", "date": "2026-04-01", "platform": "google", "department": "Plumbing" }, { "author": "Rob Chen", "rating": 5, "text": "Good and efficient service.", "date": "2026-04-01", "platform": "google", "department": "General" }, { "author": "Old Chicago", "rating": 5, "text": "Professional and Polite. Inspection and addressed concerns.", "date": "2026-04-01", "platform": "google", "department": "General" }, { "author": "Abel Alvarez", "rating": 5, "text": "EDIT: Tyler Smalling was the plumber Intelligent Design had sent when we were having issues with our clogged toilet. Tyler showed up, assessed the situation and within a minute he was done. Super professional and I'm thankful for the job he did. JP did an amazing job when it came to diagnosing the issues with my AC and thermostat. He gave me some awesome tips to maintain my AC and furnace. It's my first home and I'm definitely a newbie when it comes to my systems so his input was greatly appreciated.", "date": "2026-04-01", "platform": "google", "department": "HVAC" }, { "author": "Merrill Cochran", "rating": 5, "text": "We had Nathan come out today! Amazing customer service he answered all our questions and did a great Job. We are very happy with the service !", "date": "2026-04-01", "platform": "google", "department": "General" }, { "author": "Craig Preston", "rating": 5, "text": "Nate\u2019s great. Everything went fine. Competent, pleasant. Highly recommend.", "date": "2026-03-31", "platform": "google", "department": "General" }, { "author": "Robert Cramer", "rating": 5, "text": "Erik H. did a great job and was very friendly. Awesome service!", "date": "2026-03-31", "platform": "google", "department": "General" }, { "author": "Josh Brooks", "rating": 5, "text": "Logan was absolutely terrific. He trouble shooted our severely clogged sink. Was incredibly thorough and courteous and neat. The best.", "date": "2026-03-31", "platform": "google", "department": "General" }, { "author": "Christian Gerardo Israel Ozorio", "rating": 5, "text": "Quick, professional, and skilled", "date": "2026-03-30", "platform": "google", "department": "General" }, { "author": "Linda Topping", "rating": 5, "text": "Eric H did a complete electrical inspection of the house and replaced and corrected several deficiencies that he found plus added a ceiling fan I added to his list. He is so efficient and pays attention to all details. I am very impressed that he was able to single handedly complete his list plus the job I added. He retained a positive and attitude throughout the entire process. Great guy!!", "date": "2026-03-30", "platform": "google", "department": "HVAC" }, { "author": "Joseph Swager", "rating": 5, "text": "We had a leak at the meter, and had Tucson Water out then Intellegent Design came out. This team was efficient, thorough and got the job done in 1 day! Very respectful of property. We have had Intelligent Design for years and they just don't disappoint.", "date": "2026-03-27", "platform": "google", "department": "Plumbing" }, { "author": "Ricardo R. Rodriguez", "rating": 5, "text": "Adam and Sayge did a great job servicing our ac unit today!! They were very thorough and professional on the job!! Explained what needed to be fixed and very helpful explaining any questions we had!! Looking forward to working with them in the future!!", "date": "2026-03-27", "platform": "google", "department": "HVAC" }, { "author": "Paul Henrikson", "rating": 5, "text": "Very satisfied with tankless water service and under sink repairs. Polite and professional.", "date": "2026-03-26", "platform": "google", "department": "General" }, { "author": "David Zill", "rating": 5, "text": "Troy did a great job with our AC service. Explained the issues we have, and walked us through the options available to us. Customer service is usually the main thing lacking in businesses these days....not with these guys. Top notch service!", "date": "2026-03-25", "platform": "google", "department": "HVAC" }, { "author": "Sandy Metzger", "rating": 5, "text": "Jack at Intelligent Design was exceptional and completely turned a difficult experience into a very positive one. From the moment he arrived, his knowledge, professionalism, and experience were immediately evident. He took the time to carefully assess everything, explain what needed to be addressed, and ensure every detail was handled correctly. What stood out most was his genuine commitment to doing the job right. He was patient, thorough, and went above and beyond to make sure we felt informed and confident throughout the entire process. His honesty, attention to detail, and problem-solving ability truly set him apart. It is rare to find someone with this level of skill and dedication. Jack not only corrected the issues, but also restored our confidence through the quality of his work and the way he handled everything. We are truly grateful for his outstanding service and highly recommend him to anyone looking for dependable, knowledgeable, and professional help.", "date": "2026-03-25", "platform": "google", "department": "HVAC" }, { "author": "Lynn Martin Sanchez", "rating": 5, "text": "I had a hot water heater and toilet replaced, among other things. My service was excellent. And that is all due to ANTHONY BROWN who went above and beyond to fix everything, give excellent advice, and work around my schedule. Anthony is the very best: friendly, professional, a kind and generous man. I won't have anyone else. Ask for him by name! He will not disappoint!", "date": "2026-03-25", "platform": "google", "department": "HVAC" }, { "author": "Bunni Howard", "rating": 5, "text": "Superior service. Erik H did an outstanding job I would highly recommend him for any electrical projects that you may have", "date": "2026-03-25", "platform": "google", "department": "Electrical" }, { "author": "Kelly Shanks", "rating": 5, "text": "Noah was polite personable and got the job done on time.", "date": "2026-03-24", "platform": "google", "department": "General" }, { "author": "Mary Veres", "rating": 5, "text": "Octavio did a great job. He was on time and careful in his work as I work from home and it was a work day. He took photos and showed me my system\u2019s insides to see how clean it is. I definitely recommend this company for HVAC servicing.", "date": "2026-03-23", "platform": "google", "department": "HVAC" }, { "author": "Steven Graybar", "rating": 5, "text": "Octavio was kind, thoughtful, and highly skilled. I recommend him and his work without reservation.", "date": "2026-03-22", "platform": "google", "department": "General" }, { "author": "Vector Sucks", "rating": 5, "text": "Standing behind their work, making things right.", "date": "2026-03-21", "platform": "google", "department": "General" }, { "author": "Collin Moss", "rating": 5, "text": "TJ is so knowledgeable and solved all my issues.", "date": "2026-03-20", "platform": "google", "department": "General" }, { "author": "Mary Spyros", "rating": 5, "text": "I had a very positive experience with Erik H ....he did a. Dry good job both times he was here. In addition, he educated me about the breakers and a lot of other hints. Thank you for employing him! Mary I had a very good experience with my HVAC services today. Nathan and True did a very thorough inspection of all by equipment and both were knowledgeable and very customer oriented. Thank you for such a great service.", "date": "2026-03-18", "platform": "google", "department": "HVAC" }, { "author": "Kate Sanderson", "rating": 5, "text": "I called Intelligent Design in the morning and asked if there was any hope of a service call on the same day. The service rep asked if the situation was an emergency and I had to honestly say no. They has several emergencies at the time but they would try to get to get a technician out. At approximately 4:00 PM two technicians were at my door. They took pictures of the problem with the ac unit so there was no doubt of the reason for the failure. They had part they needed and the air conditioner running in 20 minutes. The Techs were just great. The price of repair was reasonable. They had to clean the evap coils and replace the inline current controller. I will of course call them if we have another problem with our A C", "date": "2026-03-17", "platform": "google", "department": "HVAC" }, { "author": "Gilbert Lozano", "rating": 5, "text": "I had a great experience with Intelligent Design today! Erik electrical technician, he worked hard and professional. He is a talented carrying individual and loves the work he does, especially for making other people\u2019s lives better with the knowledgeable work he does! Intelligent Design is lucky to have him on their staff. I will definitely have them back to do some more work in my home, you can trust him to do outstanding work in your home as well! I give this Company 10 stars along with Erik!\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f Gil Lozano", "date": "2026-03-16", "platform": "google", "department": "HVAC" }, { "author": "Barbara Earling", "rating": 5, "text": "This is the second time Kyle came to my home, He is a great guy and dedicated to his job and I requested him to install a surge protector to my furnace. Great company", "date": "2026-03-16", "platform": "google", "department": "HVAC" }, { "author": "Dan Adams", "rating": 5, "text": "Adam was great. Found issues with cooling quickly. Decided to replace system. Intelligent Design will have system replaced this week. Highly recommend.", "date": "2026-03-16", "platform": "google", "department": "HVAC" }, { "author": "Roone McKaig", "rating": 5, "text": "Octavio serviced both of our AC units today and did an excellent job. He was very thorough, professional, and communicated clearly throughout the process. He took the time to check everything carefully and explain what he was doing, which I really appreciated. It\u2019s clear he takes pride in his work. I highly recommend Octavio and the team at Intelligent Design.", "date": "2026-03-16", "platform": "google", "department": "HVAC" }, { "author": "Michael Walton", "rating": 5, "text": "My house had a plumbing leak in a ceiling that I could not locate even after removing the damaged ceiling. Tyler M. took the time to carefully review the possible sources, create a plan for minimum drywall repair, and did find the very slow leak. Final Grade: A+, Tyler showed respect for my house, my time, and did a great job on a difficult leak that worked its way through a wall and ceiling to where it finally appeared.", "date": "2026-03-16", "platform": "google", "department": "Plumbing" }, { "author": "Kathleen Sinclair", "rating": 5, "text": "Britney and Jonathan did a through inspection and clear explanation of work to be performed.", "date": "2026-03-12", "platform": "google", "department": "General" }, { "author": "Chris Jeschor", "rating": 5, "text": "Jonathan Smith did the summer maintenance for our HVAC on 3/11/2026. He was on time, pleasant, knowledgeable, answering all of our questions, and very thorough and professional when checking out our system. I highly recommend him!", "date": "2026-03-12", "platform": "google", "department": "HVAC" }, { "author": "Erick Stone", "rating": 5, "text": "Ohh, he was so absolutely adorable.My dogs wanted to eat him up. So hard to find honest, upfront people who provide such an essential service.Well, look no further, because intelligent design fits that category.A rare unicorn.", "date": "2026-03-10", "platform": "google", "department": "General" }, { "author": "Dawn Janov", "rating": 5, "text": "Best service call ever. Love this company and Octavio was knowledgeable and presented his findings easily for me to understand. Tim Powers, supervisor went over an. The repair costs and in order of fixable plans.", "date": "2026-03-10", "platform": "google", "department": "General" }, { "author": "Bill B\u00e9langer", "rating": 5, "text": "Great service. Our humidifier wasn't installed exactly as it should have been since we kept our own controller. It didn't work exactly as I expected for the first few days, but once Amber put us in touch with Anthony, bingo. He even came the first day he was contacted after his shift in the evening to get us going. Understand this was a whole house humidifier so it not working day one was in no way an emergency, yet Anthony treated it as one. Awesome service. I may have finally found our go-to HVAC and plumbing people. Couldn't be happier.", "date": "2026-03-09", "platform": "google", "department": "HVAC" }, { "author": "Leo Ryan", "rating": 5, "text": "Fabian did a great job of answering my questions ..explaining what he was doing..showed me how old parts were wearing and spent a lot of time figuring out the right solution He arrived on time and was very professional..thanks Fabian and intelligent design..i am as always very glad that intelligent design is the company i work with for my a/c heating and plumbing jobs.. thanks.very pleased", "date": "2026-03-09", "platform": "google", "department": "HVAC" }, { "author": "Scott Brewer", "rating": 5, "text": "Great guy. Kind and considerate and knowledgeable of the units.", "date": "2026-03-06", "platform": "google", "department": "General" }, { "author": "Kanchana Hettiarachchi", "rating": 5, "text": "Intelligent Design completed the work efficiently and ensured everything was done to a high standard. After finishing, they clearly explained the work performed, answered questions, and made sure I understood how everything was set up and operating. \ud83d\udc4d", "date": "2026-03-06", "platform": "google", "department": "General" }, { "author": "DeeDee Leotie", "rating": 5, "text": "ZIGGY was very professional He told me what the problem was and how he was goin to fix it, also he gave me important information on questions that I had...will recommend to others", "date": "2026-03-06", "platform": "google", "department": "General" }, { "author": "Jeffrey Wood", "rating": 5, "text": "Corbin was very helpful and professional. I'm happy to have him come back and do the repairs we discussed and he never tried to sell me what I didn't need", "date": "2026-03-06", "platform": "google", "department": "HVAC" }, { "author": "Gary Peak", "rating": 5, "text": "The multiple electrical issues at my home were attended to by Eric H of Intelligent Design. Eric H was very prompt, personable, professional, competent and courteous. Excellent job! Thank you. - Steve N.", "date": "2026-03-05", "platform": "google", "department": "Electrical" }, { "author": "Louise Moreno", "rating": 5, "text": "Noah did an inspection of our duct work and checked our windows and doors for leaks. We knew we had a problem because we had a room that just never seemed as cool as the rest of the house. Sure enough, we could see the thermal imaging of the amount of heat coming in and we felt the decline in the duct. Noah explained how we can fix it and what his company can do also. Very knowledgeable and very thorough. Highly recommend this business.", "date": "2026-03-05", "platform": "google", "department": "HVAC" }, { "author": "Cally Marcuson", "rating": 5, "text": "Erik did a fabulous job with my electrical needs.", "date": "2026-03-03", "platform": "google", "department": "Electrical" }, { "author": "Michael Pozarowski", "rating": 5, "text": "Robert and his assistant were very knowledgeable and courteous while they were adding an air purifier to my HVAC system. I recommend Intelligent Designs when anyone asks me about HVAC issues.", "date": "2026-03-03", "platform": "google", "department": "HVAC" }, { "author": "Robert Lohayza", "rating": 5, "text": "Jason was personable, honest and fair. If we go forward on our project or other service related issues, he\u2019ll get the call. Thanks, ID.", "date": "2026-03-03", "platform": "google", "department": "General" }, { "author": "Josh Hoogeveen", "rating": 5, "text": "Shayne and his partner were amazing help getting my toliet in working order quickly! Will definitely be using this company again for my plumbing needs!", "date": "2026-03-03", "platform": "google", "department": "Plumbing" }, { "author": "LeAnn Kysar", "rating": 5, "text": "Matt Davis knows all things Solar! Very personable and he really helped me with my system.", "date": "2026-03-03", "platform": "google", "department": "Solar" }, { "author": "Jeff Vanderford", "rating": 5, "text": "Jonathan, with Intelligent Design, came out to service our AC unit and did a great job. He was courteous, professional, and he sure knew what he was doing. We ran into some issues, but he was helpful and willing to work through them. I recommend Jonathan to be your AC tech.", "date": "2026-03-01", "platform": "google", "department": "HVAC" }, { "author": "Diane Borkowski", "rating": 5, "text": "Tj and Britney performed as expected as 5 star service", "date": "2026-02-28", "platform": "google", "department": "General" }, { "author": "Wayne Bretl", "rating": 5, "text": "Tj and Britney rapid response and got everything arranged for a very quick service !!", "date": "2026-02-28", "platform": "google", "department": "General" }, { "author": "Nicole S", "rating": 5, "text": "Excellent service, easy/fast scheduling. Arrived on time, great communication. Friendly, professional, and extremely knowledgeable technicians. Love that they put shoe covers on their shoes! They explained everything and answered all of my questions. Highly recommend!", "date": "2026-02-27", "platform": "google", "department": "General" }, { "author": "Dave Walters", "rating": 5, "text": "TJ and Britney ROCKS!!!!", "date": "2026-02-27", "platform": "google", "department": "General" }, { "author": "Brian Selvy", "rating": 5, "text": "Erik did a great job repairing some issues I had and installing some safety features on the house. He's super friendly and professional. I highly recommend him and Intelligent Designs for electrical work.", "date": "2026-02-27", "platform": "google", "department": "Electrical" }, { "author": "Debra Claunch", "rating": 5, "text": "Five star always professional knowledge on time every time, friendly, joyful, and pleasant person to have in your home", "date": "2026-02-27", "platform": "google", "department": "General" }, { "author": "Chuck Mardon", "rating": 5, "text": "Daniel arrived and estimated the job within a reasonable amount, then the work was accomplished in the time frame mentioned. Professional and respectful. Will definitely use again, but I would not like to need one, but if I do I know who to call.", "date": "2026-02-26", "platform": "google", "department": "HVAC" }, { "author": "Sheryl Letson", "rating": 5, "text": "We loved the team that came and cleaned our A/C system and duct work. And installed a clean air system! Stedmond was exceptional! Very professional and super nice. Great overall experience!", "date": "2026-02-26", "platform": "google", "department": "General" }, { "author": "Nancy Harden", "rating": 5, "text": "Great service from Tyler", "date": "2026-02-26", "platform": "google", "department": "General" }, { "author": "Eugene Duda", "rating": 5, "text": "I have a water heater damage, leaking water at the base. Jack is very professional, focused on understanding what needs to be done and provides you with different options to resolve your issue. He is very personal individual.", "date": "2026-02-26", "platform": "google", "department": "HVAC" }, { "author": "Jayme Gonzalez", "rating": 5, "text": "Tim did a great job explaining the job estimate to me.", "date": "2026-02-26", "platform": "google", "department": "General" }, { "author": "Weston Hass", "rating": 5, "text": "TJ and Britney. Great job", "date": "2026-02-25", "platform": "google", "department": "General" }, { "author": "Joe Decker", "rating": 5, "text": "Jonathan was amazing. I was running a few minutes late He was happy to wait for just a bit. Good honest, reliable service thank you so much!", "date": "2026-02-25", "platform": "google", "department": "General" }, { "author": "Scott Blanchat", "rating": 5, "text": "An inspector named Alex Johnson inspected our roof and was incredibly thorough. Very professional.", "date": "2026-02-25", "platform": "google", "department": "Roofing" }, { "author": "Kay Santarelli", "rating": 5, "text": "Tj and Britney polite, informed, no arm twisting, always been satisfied with intelligent design. Ps he's handsome and and beautiful \ud83d\ude0d", "date": "2026-02-25", "platform": "google", "department": "General" }, { "author": "Frederick Sparks", "rating": 5, "text": "Very pleased with the service. He found the problem and it was repaired immediately . Definitely recommend Intelligent Design and Marty.", "date": "2026-02-25", "platform": "google", "department": "General" }, { "author": "Bill Neely", "rating": 5, "text": "Excellent work and very nice.He completed the job and used his source of knowledge from his peers if he ran into a problem.This shows me a lot not afraid to ask for help.Professional!", "date": "2026-02-25", "platform": "google", "department": "General" }, { "author": "Tracy Lynn Cole", "rating": 5, "text": "I had a great experience working with Intelligent Design, led by Aaron Patronski and his assistant. They were professional, responsive, and highly detail-oriented throughout the entire process. Aaron clearly understands his clients\u2019 vision and delivers high-quality results, and his assistant ensured everything stayed organized and on track. I highly recommend their team for anyone seeking reliable and exceptional service.", "date": "2026-02-24", "platform": "google", "department": "HVAC" }, { "author": "T C", "rating": 5, "text": "I had a great experience working with Intelligent Design, led by Aaron Patronski and his assistant. They were professional, responsive, and highly detail-oriented throughout the entire process. Aaron clearly understands his clients\u2019 vision and delivers high-quality results, and his assistant ensured everything stayed organized and on track. I highly recommend their team for anyone seeking reliable and exceptional service.", "date": "2026-02-24", "platform": "google", "department": "HVAC" }, { "author": "Art Miranda", "rating": 5, "text": "Britney and Tj were amazing! They look at everything.and gave us a amazing deal. They also did amazing work!", "date": "2026-02-24", "platform": "google", "department": "General" }, { "author": "Robert Denison", "rating": 5, "text": "Kyle did wonderful service work on our HVAC. He was a pleasure to have on our home and was clearly very good at his job.", "date": "2026-02-24", "platform": "google", "department": "HVAC" }, { "author": "Terry Werft", "rating": 5, "text": "Corbin Minor repaired my heating system. He was extremely personable and did an excellent job. He also replaced a battery in my smoke detector which was not a part of my original request. I was very satisfied with his services.", "date": "2026-02-24", "platform": "google", "department": "HVAC" }, { "author": "Thomas White", "rating": 5, "text": "Nate and Brittany were thorough and pleasant to deal with. Their explanation of what they found were complete and easily understood.", "date": "2026-02-23", "platform": "google", "department": "General" }, { "author": "Rachel Goodman", "rating": 5, "text": "Erik was so honest it made me feel good about needing to fix things in my home. ! Way to go. He came back today and fixed my bathroom fixture and breaker box and I feel much safer and I'm delighted to have a functional light in my bathroom", "date": "2026-02-23", "platform": "google", "department": "HVAC" }, { "author": "Dennis Metzger", "rating": 5, "text": "JP was awesome and will try and use him for any service I might have!", "date": "2026-02-23", "platform": "google", "department": "General" }, { "author": "Stan C Swank", "rating": 5, "text": "Always great service, prompt.", "date": "2026-02-23", "platform": "google", "department": "General" }, { "author": "Micah Polston", "rating": 5, "text": "Jake arrived ahead of schedule, and greeted me in a positive, respectful, and courteous manner. He allowed me to explain the problem, in detail, before asking questions or making suggestions. Jake offered to take me through his HVAC inspection, while he was doing it, step-by-step. Afterwards, he clearly outlined several courses of action, the pros/cons (including cost), without trying to influence my decision with his personal opinion. Jake answered all my questions directly, and included specifics (nothing vague or generic). He scheduled a follow up visit to install the required parts. The return visit was just as professional as the first, accommodating my family's schedule and completing work efficiently. I highly recommend Jake and Intelligent Design to take care of your HVAC needs. Update: 2026-02-22 True & Tav came by and we supper polite and respectful. Another great experience, HVAC running strong.", "date": "2026-02-23", "platform": "google", "department": "HVAC" }, { "author": "Kris", "rating": 5, "text": "Noah came out and checked my houses roof, and metal porches to see if there was any damages. Everything was at correct pitch and shingles still looked good. I need other work, but not related. He was on time, very polite and did everything I asked", "date": "2026-02-23", "platform": "google", "department": "Roofing" }, { "author": "Jeffrey Kantor", "rating": 5, "text": "Jordan Lovelace was super efficient and friendly", "date": "2026-02-21", "platform": "google", "department": "HVAC" }, { "author": "Eric Davis", "rating": 5, "text": "Russ and Brittany competed a professional and quality service today. It was complete and they did not rush. There's always opportunity to improve the system so be aware you'll likely talk to management at the end of the appointment.", "date": "2026-02-21", "platform": "google", "department": "General" }, { "author": "Brian Levin", "rating": 5, "text": "A huge thank you to Erik for all the work done to upgrade our electric to code at the panel, smoke/carbon dioxide detectors, and outlets. Excellent service, recommendations, repairs, and upgrades.", "date": "2026-02-20", "platform": "google", "department": "Electrical" }, { "author": "Fran Weinzettle", "rating": 5, "text": "Just had a superior experience with your representative Brittany and Russ. Courteous, knowledgeable, efficient, and professional. Diagnosed the problem with our air conditioner and promptly ordered parts to restore our system. Highly recommend!!!", "date": "2026-02-20", "platform": "google", "department": "General" }, { "author": "S Reynolds", "rating": 5, "text": "True and Jonathan provided wonderful service they are welcome in my home anytime!! Thank you Mariza is great! She was very patient and worked with my work schedule. She explained the roofing services and the products they use very well. Great service!", "date": "2026-02-20", "platform": "google", "department": "Roofing" }, { "author": "Jim and Karol Pobrislo", "rating": 5, "text": "Jordan and Sayge are great! They are keepers HVAc pros", "date": "2026-02-20", "platform": "google", "department": "HVAC" }, { "author": "rick cosca", "rating": 5, "text": "Shane Wyatt and his assistant were extremely knowledgeable, on time and professional in their drain cleaning services. I would recommend them to anyone...They also offer hydro drain cleaning services!", "date": "2026-02-19", "platform": "google", "department": "General" }, { "author": "Scot Harrison", "rating": 5, "text": "We have the extended care plan so it\u2019s included (highly recommend). But Jordin and Sayge were efficient, knowledgeable, and respectful of our space and time.", "date": "2026-02-18", "platform": "google", "department": "HVAC" }, { "author": "sue chimos", "rating": 5, "text": "Jonathan and Brittany did awesome work. thorough, professional, competent, and friendly. I can\u2019t say anything more than that because they just did a great job.", "date": "2026-02-18", "platform": "google", "department": "General" }, { "author": "Leslie Medalie", "rating": 5, "text": "Jordin and Sayge were excellent. Very professional and took care of the problem immediately!", "date": "2026-02-18", "platform": "google", "department": "General" }, { "author": "Thomas K", "rating": 5, "text": "Very well mannered employees. Brittany and Jonathan performed a thorough study of the equipment and showed me photos of things that need to be addressed.", "date": "2026-02-18", "platform": "google", "department": "General" }, { "author": "Ken Harry", "rating": 5, "text": "Jordin and Sayge werewonderful! They were very efficient and explained a few things I wasn\u2019t sure about. I\u2019d welcome them back for service calls anytime.", "date": "2026-02-18", "platform": "google", "department": "HVAC" }, { "author": "Staci Burger", "rating": 5, "text": "Fantastic experience working with Intelligent Design! Erik and Adrian are skilled and knowledgeable. They worked together with a fun and confident demeanor. Erik listened during the consultation and understood the electrical work we were needing to have done in our space. When he and Adrian returned to complete the work order they did so without any issues. Truly was a positive experience working with them both. Bonus stars for their attention to detail and cleaning up before leaving! I am attaching a few photos of a small part of the work they efficiently completed.", "date": "2026-02-17", "platform": "google", "department": "HVAC" }, { "author": "Madelon Cook", "rating": 5, "text": "A wonderful, knowledgeable technician for my Trane", "date": "2026-02-17", "platform": "google", "department": "General" }, { "author": "Robby B", "rating": 5, "text": "Good service. On time.", "date": "2026-02-17", "platform": "google", "department": "General" }, { "author": "Tom Blegstad", "rating": 5, "text": "Erik did an excellent job today!", "date": "2026-02-16", "platform": "google", "department": "General" }, { "author": "Kyle Creviston", "rating": 5, "text": "Great Job Jordan! Was the best service guy!", "date": "2026-02-13", "platform": "google", "department": "General" }, { "author": "Sheree Futch", "rating": 5, "text": "Fabian did a great job with our plumbing issue. He was very nice and professional, and was able to resolve our plumbing problem quickly.", "date": "2026-02-13", "platform": "google", "department": "Plumbing" }, { "author": "Ted Roberts", "rating": 5, "text": "Awesome job by Ryan. Plus some great visiting.", "date": "2026-02-12", "platform": "google", "department": "General" }, { "author": "Rita Ellsworth", "rating": 5, "text": "Jordin & Sage were great! They called to see if they could come a little early (which I love!) Both guys were very professional & friendly - explaining the process and quickly addressing my questions/concerns. Thank you!", "date": "2026-02-12", "platform": "google", "department": "General" }, { "author": "daniel pittman", "rating": 5, "text": "Very punctual professional well informed. Get me updated of everything that was done wonderful job", "date": "2026-02-12", "platform": "google", "department": "General" }, { "author": "Julia Shafer", "rating": 5, "text": "Intelligent Design is an excellent company. I was sent a photo of Anthony, the gentleman who worked on my water heater. He was very professional, and he explained exactly what his company would be doing to replace my water heater. He ws also pleasant and very respectful. I would highly recommend Intelligent Design.", "date": "2026-02-11", "platform": "google", "department": "HVAC" }, { "author": "kathleen friedman", "rating": 5, "text": "Your technicians were awesome! They were kind, professional, helpful and very efficient. They deserve a raise in salary since they are the one-on-one face of your company! 2/11/26 Jack deserves a big raise in his salary! He was kind, friendly, competent and explained it all to me. Please know i applaud him!", "date": "2026-02-11", "platform": "google", "department": "HVAC" }, { "author": "lynnebill", "rating": 5, "text": "I am a long time customer of Intelligent Design and couldn\u2019t be happier. The customer service is outstanding. Everyone I have dealt with has been courteous, friendly efficient and professional. I feel very well taken care of and I\u2019m grateful for their attention to detail. Many thanks. Lynne Flower", "date": "2026-02-11", "platform": "google", "department": "General" }, { "author": "Sandra Valencia", "rating": 5, "text": "Had to post a review about our Intelligent Design Technician Nathan and he was amazing. He did a thorough job with his inspection complete with photos and reminders for keeping our system going. Thank you Nathan, you were fantastic.", "date": "2026-02-11", "platform": "google", "department": "General" }, { "author": "Joshua King", "rating": 5, "text": "Absolutely love Adam, his work, his rapport, his communication, and his friendly attitude towards myself, my wife, our dogs, and even our tortoises! He is a great guy and his work speaks for itself! I would highly recommend his work for any Home!! Thank you again Adam my wife and I are grateful! And I know are dogs are as well!", "date": "2026-02-11", "platform": "google", "department": "General" }, { "author": "Praveen Sridhar", "rating": 5, "text": "Erik di a great job, very thorough!", "date": "2026-02-10", "platform": "google", "department": "General" }, { "author": "Aaron Mease", "rating": 5, "text": "Danny and Cash we\u2019re absolutely stupendous. They were extremely punctual, informative, and explained the situation that we could easily understand. This has been one of the best experiences I\u2019ve had in years with a company If I could give them 10 stars I would.", "date": "2026-02-10", "platform": "google", "department": "General" }, { "author": "D Dunn", "rating": 5, "text": "James was very professional and knowledgeable when troubleshooting my AC issue. He found a blown fuse and did not have one because of the age of the unit. He took the time to get one from the local hardware store. He walked me through the testing and conclusions. He also went over repair and replacement options. Nathan was very professional and took care of some small issues. Explained everything well.", "date": "2026-02-10", "platform": "google", "department": "HVAC" }, { "author": "Jeanne McDowell", "rating": 5, "text": "Nathan performed an excellent service and informed us of our options.", "date": "2026-02-10", "platform": "google", "department": "General" }, { "author": "Larry Butterfield", "rating": 5, "text": "He was knowledgeable and training another tech. In and out in about 45 minutes.", "date": "2026-02-09", "platform": "google", "department": "General" }, { "author": "Jason Colucci", "rating": 5, "text": "Very prompt well explained", "date": "2026-02-07", "platform": "google", "department": "General" }, { "author": "Wendy Goodman", "rating": 5, "text": "Steadman, True and Kyle did preventative maintenance on our HVAC unit. They meticulously cleaned it of all the debris that got past our paper filter and into the system. They installed a special filter that will prevent it from happening again, and will also filter toxins from the air. The three men worked collaboratively for a number of hours until the job was complete. They were very polite and kind.", "date": "2026-02-06", "platform": "google", "department": "HVAC" }, { "author": "Walker Foard", "rating": 5, "text": "We had Adam and Corbyn out for a bi annual HVAC check up. Not only were they technically very expert, but they were very pleasant to deal with. In addition, they loved our dog, and she seemed to like them as well. :-)", "date": "2026-02-06", "platform": "google", "department": "HVAC" }, { "author": "Kylie Campbell", "rating": 5, "text": "Erik was fantastic. Very polite, friendly, and informative!", "date": "2026-02-06", "platform": "google", "department": "General" }, { "author": "Greg Barber", "rating": 5, "text": "Intelligent Design did a great job with my system maintenance. Jordin was very knowledgeable and did a great job answering all of my questions. Excellent service.", "date": "2026-02-06", "platform": "google", "department": "General" }, { "author": "Andrew Ebaugh", "rating": 5, "text": "Thanks for the HVAC work Tav & Corbin!", "date": "2026-02-05", "platform": "google", "department": "HVAC" }, { "author": "Sandie Golliher", "rating": 5, "text": "Knowledgeable, friendly, clean, service oriented. Jonathan came with his own equipment. Changed our filters. Cleaned the vent.", "date": "2026-02-05", "platform": "google", "department": "General" }, { "author": "Kevin Heinrich", "rating": 5, "text": "Erik was very helpful in diagnosing and troubleshooting our electrical issues. 5 star agent for being personable and informative.", "date": "2026-02-05", "platform": "google", "department": "Electrical" }, { "author": "Richard Pfeifer", "rating": 5, "text": "Very happy with the service and work that Anthony did !!!", "date": "2026-02-04", "platform": "google", "department": "General" }, { "author": "Joemilie Torres", "rating": 5, "text": "Great experience with Noah from Intelligent Design. I contacted him for a roof repair quote and couldn\u2019t be happier with the service. He was kind, patient, and very professional and took the time to explain our options in a way that actually made sense. He worked with us to find an affordable solution instead of trying to upsell. Refreshing and trustworthy and would highly recommend! -Abner", "date": "2026-02-04", "platform": "google", "department": "HVAC" }, { "author": "S. A.", "rating": 5, "text": "Erik done amazing job! Thanks", "date": "2026-02-04", "platform": "google", "department": "General" }, { "author": "Richard Backus", "rating": 5, "text": "Jonathan &Tru were great representatives of your Co.", "date": "2026-02-03", "platform": "google", "department": "General" }, { "author": "Nezam Haider", "rating": 5, "text": "Impressed with his professionalism very thorough and helpful!", "date": "2026-02-03", "platform": "google", "department": "General" }, { "author": "Aaron Lindahl", "rating": 5, "text": "Knowledgeable and personable.", "date": "2026-02-02", "platform": "google", "department": "General" }, { "author": "Kristie Stewart", "rating": 5, "text": "Erik was completely professional and pleasant and thorough and I would absolutely have him come back and work on my house. I am a completely satisfied customer gold stars for Eric he's a rockstar aloha", "date": "2026-01-31", "platform": "google", "department": "HVAC" }, { "author": "Kathy Hatcher", "rating": 5, "text": "Great, friendly service!", "date": "2026-01-30", "platform": "google", "department": "General" }, { "author": "Leila Bowie", "rating": 5, "text": "Adam and Nate came out to evaluate my situation and gave me some insight on what my options are rather than just installing a complete new system. Didn\u2019t try to take advantage of a senior citizen! I appreciate honesty and these two gentleman. 200%", "date": "2026-01-30", "platform": "google", "department": "General" }, { "author": "Michael Sarras, Jr", "rating": 5, "text": "Excellent service by highly trained individuals. Robert from Intelligent Design was fantastic.", "date": "2026-01-29", "platform": "google", "department": "General" }, { "author": "Sam Simon", "rating": 5, "text": "Excellent service from Riley. Professional and prompt.", "date": "2026-01-29", "platform": "google", "department": "General" }, { "author": "Chuck Abell", "rating": 5, "text": "Congenial and professional. Took care of business and respected property.", "date": "2026-01-29", "platform": "google", "department": "General" }, { "author": "Julie Wegner", "rating": 5, "text": "Kyle did a great job on installing the filtration device on my HVAC. Prior to this appt he came by to make sure the measurements were correct so there would be no delay in installation once all the parts were available. He was on time and called to let me know he was on his way. He had a trainee with him and it appeared he had a great interaction with him - it looked like a real learning experience. After installation he made sure everything worked and showed me how to change the filter, especially making note of the tricky parts of replacement. Finally he went above and beyond this job by making sure all parts of my hvac was we\u2019re working. Overall a great experience! Thank you. Ryan Sandoval was very thorough with the plumbing inspection. He identified some potential issues that will need some work and explained the issues each time. He also checked my water heater and found that the anode rod was covered in calcium. He removed and replaced it. Overall a great job and respectful. Much appreciated. My HVAC technician today was Elyjah Hicks. He called ahead to let me know he was on his way and arrived in a timely manner. He also sent a picture, so I knew who would be coming in my house. Once he arrived he checked my thermostat and then got up on the roof. He took about 45 minutes to check all the systems and took pictures of each inspection item. He replaced a part that had failed and made sure everything was working before he left. Overall, Elyjah was efficient and thorough. Much appreciated.", "date": "2026-01-29", "platform": "google", "department": "HVAC" }, { "author": "Victor Lowensten", "rating": 5, "text": "Adam did an amazing job at our check-up/maintenance appointment. He was beyond knowledgeable and informed me of what is to come based on the life of all of our units (heat/ac). I will recommend this company, especially Adam to anyone I know that is in need of any maintenance or service!", "date": "2026-01-28", "platform": "google", "department": "HVAC" }, { "author": "Russell Naber", "rating": 5, "text": "Troubleshooted and found bad optimizer producing low voltage on one panel Reasonable pricing on troubleshooting", "date": "2026-01-26", "platform": "google", "department": "General" }, { "author": "sundevil00 sundevil00", "rating": 5, "text": "Fabian and his assistant Jimmy did a great job today unclogged my shower drain! Keep up the great work!", "date": "2026-01-26", "platform": "google", "department": "General" }, { "author": "Andy Vanecek", "rating": 5, "text": "Shayne was very professional and explained the repairs he was performing and my options going forward. I would highly recommend him.", "date": "2026-01-26", "platform": "google", "department": "General" }, { "author": "Amy Dixon", "rating": 5, "text": "Robert came to my house to inspect our HVAC furnaces in the attic. He found them to be in bad shape. He explained everything to us and gave us all the options, along with his recommendations. He was patient with our questions and answered them well. He always emphasized that the customer comes first and we didn\u2019t feel pressured or cajoled.", "date": "2026-01-24", "platform": "google", "department": "HVAC" }, { "author": "Bill McDonald", "rating": 5, "text": "Danny and Cash were. Rey friendly, knowledgeable and accommodating. Thanks guys", "date": "2026-01-24", "platform": "google", "department": "HVAC" }, { "author": "Jeri Purdy", "rating": 5, "text": "Overall process was great! Was happy with the work that got done. Erik is super knowledgeable and answered all of my questions. After all was said and done Erik ensure everything was working as it should, and took the time to show me the updates and what to expect, which was greatly appreciated. Highly recommend!", "date": "2026-01-23", "platform": "google", "department": "General" }, { "author": "Michael Yago", "rating": 5, "text": "Aaron and the crew were outstanding . Aaron explained every detail what they were doing", "date": "2026-01-23", "platform": "google", "department": "General" }, { "author": "Joe Henrick", "rating": 5, "text": "Replace hot water heatetr", "date": "2026-01-22", "platform": "google", "department": "HVAC" }, { "author": "Alan Rothenberg", "rating": 5, "text": "Daniel told us the issue going on and was honest in informing us another company needed to perform the work due to having a fire protection license.", "date": "2026-01-22", "platform": "google", "department": "General" }, { "author": "Susan Deneen", "rating": 5, "text": "Very detailed explanation during service call and options discussed. I appreciate Jonathan\u2019s promptness and communication.", "date": "2026-01-22", "platform": "google", "department": "General" }, { "author": "Nancy Owens", "rating": 5, "text": "Remodeling my kitchen has been quite the adventure. Eric was so very helpful. He listened to my concerns attentivly. His very useful suggestions helped clarify my vision, creating a unified kitchen from my multifocus plans. The job was left impeccably tidy each day he was on-site. Highly recommend!!", "date": "2026-01-22", "platform": "google", "department": "HVAC" }, { "author": "David Remmy", "rating": 5, "text": "The workers did a wonderful job very attentive to details and answered our million questions I especially appreciated how both the man and woman were veterans the woman having served in Afghanistan and Korea the gentleman in the Navy being a former Marine I appreciate their partnerships they transferred their military experience and leadership into a quality and product semper Fi, Dave and Sharon Remmy", "date": "2026-01-21", "platform": "google", "department": "General" }, { "author": "Jim Hayes", "rating": 5, "text": "Excellent service, I couldn\u2019t ask for better. Very professional and knowledgeable. Thank you very much.", "date": "2026-01-21", "platform": "google", "department": "General" }, { "author": "Rick Kisselburg", "rating": 5, "text": "Great job!! Fixed the problem", "date": "2026-01-21", "platform": "google", "department": "General" }, { "author": "Vanessa Romero", "rating": 5, "text": "As always, Anthony was great, very friendly, very good talking with this.And everything haze, one person I recommend, and I always enjoy having him.Come out", "date": "2026-01-20", "platform": "google", "department": "General" }, { "author": "Christopher J. Petro, MD", "rating": 5, "text": "We had a problem with our AprilAire central humidification system and, as usual, David Ross provided us with excellent, timely, friendly and professional service. Their communication and customer service is outstanding. They have our highest recommendation.", "date": "2026-01-20", "platform": "google", "department": "General" }, { "author": "Roger White", "rating": 5, "text": "Eric did a great job replacing a ceiling fan and replacing a faulty light switch. Very personable and friendly, and professional.", "date": "2026-01-20", "platform": "google", "department": "HVAC" }, { "author": "Burt Gillis", "rating": 5, "text": "We\u2019ve been with Intelligent Design now for about ten years. Their people are always professional and friendly. Management has responded responded to our few concerns most satisfactorily and we are very happy to recommend the company for sending good guys like Stedmond who make sure the job gets done right. He gets that fixing what\u2019s broken is only the beginning of, \u201cDoing it right.\u201d", "date": "2026-01-19", "platform": "google", "department": "HVAC" }, { "author": "Scotty Reardon", "rating": 5, "text": "These guys are real pros . And Anthony did a bang up install. Super clean and tight the whole way. Well done . Highly recommend", "date": "2026-01-19", "platform": "google", "department": "General" }, { "author": "Henry G Johnson", "rating": 5, "text": "Tyler was very professional humorous and quick. He fulfilled everything he said he was going to. He fits right in with the rest of the crew at intelligent design.", "date": "2026-01-18", "platform": "google", "department": "General" }, { "author": "Alison Hurd", "rating": 5, "text": "Riley was great doing annual service. He spent a lot of time and really cares about taking care of clients!", "date": "2026-01-18", "platform": "google", "department": "General" }, { "author": "Brad Kratovil", "rating": 5, "text": "Had a routine inspection of our 3 AC systems. Prompt, knowledgeable and communicated well. Helped me better understand our systems and their performance specs. A pleasure to work with. Highly recommend to anyone.", "date": "2026-01-14", "platform": "google", "department": "HVAC" }, { "author": "Scott Seal", "rating": 5, "text": "Nice guy, efficient and honest", "date": "2026-01-13", "platform": "google", "department": "General" }, { "author": "Rodney Ladd", "rating": 5, "text": "My plumber Tyler was awesome. .Got my on demand water heater back up and running . Highly recommended Intelligent Design for all your heating, solar , plumbing needs", "date": "2026-01-13", "platform": "google", "department": "HVAC" }, { "author": "Barry Evans", "rating": 5, "text": "Zachary Canfield is outstanding!The ultimate technician that embodies the whole package. Knowledge, Representative, thoroughnes, and educator! Thank you ID, ZACH, and the whole team!", "date": "2026-01-12", "platform": "google", "department": "HVAC" }, { "author": "Isaac Renee renee", "rating": 5, "text": "The heat wasn\u2019t working. The tech came out worked on it keeping us updated on the possibilities of the issue as he was diagnosing the problem. After fixing it he let us know what to look for in the event they would have to take further steps. Very happy with the service and communication through a frustrating situation.", "date": "2026-01-10", "platform": "google", "department": "HVAC" }, { "author": "Bruce Laurelez", "rating": 5, "text": "Ziggy came in and was very professional gave me all the info I needed to fix our problem.... Highly recommended", "date": "2026-01-09", "platform": "google", "department": "General" }, { "author": "Chrono Theodor", "rating": 5, "text": "Did an amazing job on my plumbing and Tyler was very professional.", "date": "2026-01-09", "platform": "google", "department": "Plumbing" }, { "author": "Palmeri Gary", "rating": 5, "text": "Matt Davis was very thorough and professional for our service call. I would highly recommend due to his commitment to identifying the issue and correcting. Kudos to Matt!!!!", "date": "2026-01-08", "platform": "google", "department": "General" }, { "author": "Robert Heckinger", "rating": 5, "text": "Aaron was courteous and very knowledgeable He was very thorough checking the system and let me know about some spots on the roof where the original installers were sloppy", "date": "2026-01-08", "platform": "google", "department": "Roofing" }, { "author": "John Grounard", "rating": 5, "text": "Chris Mayfield provided exceptional customer service. He is extremely knowledgeable. Todd Tracy provided me with excellent customer service in performing my summer AC maintenance. He explained everything in detail of what he did along with photos. He has extensive experience. Charlie Birdsong provided me with great customer service and high quality of work. He is an asset for Intelligent Design. Gabe Delgado did a great job in repairing our hose bib. James Cavanaugh provided me with great customer service and high quality of work. He is very knowledgeable. Sam Tolley just did a semi-annual maintenance on my HVAC unit. He did a great job. He showed me photos and explained in detail what he did. JP Pratt and Alex just performed a semi-annual maintenance on my HVAC unit. JP explained everything that they did with photos. They both deserve 5 stars. Ziggy Lebi did a semi-annual maintenance on our HVAC system. He explained and showed us photos of concerns about our system. He did an excellent job. Richard Johnson was able to resolve the issue with one of our airconditioning zones very quickly during our Summer HVAC maintenance. He really is proficient in HVAC systems. David Ross just came to my house to install a new damper for my HVAC. David was very professional and courteous. Also, he installed SmartAC that will alert Intelligent Design and me if there a\u0300re any issues with my HVAC. Intelligent Design is very fortunate to have David on its staff. Preston Burt is great. He went over our options for a new AC system. He answered all our questions. He did not pressure us in making a decision. We have been using Intelligent Design for many years and have never been disappointed in the Intelligent Design employees that come to our home.", "date": "2026-01-08", "platform": "google", "department": "HVAC" }, { "author": "Cynthia M Hagerman", "rating": 5, "text": "Shane and his partner did a fantastic job. Both were polite and put on shoe covers every time they needed to go the truck and back into the house. They showed me what the problem was and how they fixed it. I am extremely satisfied with your service and will use you in the future. Anyone needing plumbing fixes should definitely use Intelligent Design.", "date": "2026-01-07", "platform": "google", "department": "HVAC" }, { "author": "Randy Jensen", "rating": 5, "text": "New to area and challenged with finding a decent plumbing company. Then I maybe lucked into with considerable research Intelligent Design. If your looking you can stop here they are the best. Fabian has been here two times for a couple projects. He is the best! Overall I can say on time, effective communication, priced fair and professional.", "date": "2026-01-06", "platform": "google", "department": "Plumbing" }, { "author": "Gregory Clemenson", "rating": 5, "text": "Been a pleasure having Intelligent Design doing service for me. Will definitely continue. Tyler was great. Courteous and professional.", "date": "2026-01-06", "platform": "google", "department": "General" }, { "author": "Jim Slankard", "rating": 5, "text": "Adam and Jonathan came to her home to do the semi-annual inspection. They did a great job, they were very thorough and knowledgeable. They exceeded our expectations and getting some parts replaced that were under warranty. We have had our AC unit since 2019 and whenever we have had a need they have come out quickly and addressed our concerns. We are very happy with the company!", "date": "2026-01-06", "platform": "google", "department": "HVAC" }, { "author": "Chris Arbogast", "rating": 5, "text": "Stedmomd with Intelligent Design was professional well informed and partnered with us on our hvac maintenance. He discovered a potential health issues and set a plan going forward to correct it. They were quick and efficient while being focused on our goals around prolonging the life of the units. Great work and we appreciate the knowledge. Thanks Stedmomd", "date": "2026-01-06", "platform": "google", "department": "HVAC" }, { "author": "Jury Yastof", "rating": 5, "text": "Had a great visit from IDesign today. Zach did a thorough inspection of the inside unit & ductwork. Keep up the good work Zach!! J. Young / East Tucson", "date": "2026-01-05", "platform": "google", "department": "HVAC" }, { "author": "Cindy Sisk", "rating": 5, "text": "Danny Vazquez was very knowledgeable, professional and courteous. He kept me informed as the job progressed.", "date": "2026-01-03", "platform": "google", "department": "General" }, { "author": "Dwight Denney", "rating": 5, "text": "Robert was very efficient and knowledgeable about our system.", "date": "2026-01-02", "platform": "google", "department": "General" }, { "author": "Sparky", "rating": 5, "text": "Adam is an amazing technician. He is very thorough and explains everything he is doing. He is far and above all the other technicians who have been to my home in the past.", "date": "2025-12-30", "platform": "google", "department": "General" }, { "author": "Peggy Edwards", "rating": 5, "text": "Shayne was very professional and helpful, he\u2019s done a great job. Thank you", "date": "2025-12-30", "platform": "google", "department": "General" }, { "author": "Clifton Mays", "rating": 5, "text": "Anthony did a great job. He was quick and efficient.", "date": "2025-12-30", "platform": "google", "department": "General" }, { "author": "mark bapp", "rating": 5, "text": "I contacted this company on short notice through a $28 dollar coupon found online to clear a drain. Andrew (the owner) personally handled the problem I was having and dispatched a highly skilled and extremely knowledgeable technician (Jack, prior Army 11B, solid dude) to resolve my issue. Jack arrived and immediately got to work clearing the line. He was extremely professional and efficient. The drain line was cleared in a matter of minutes and the system was returned back to a serviceable condition. After the job was complete Jack walked me through the causal factor and in detail, explained what further work would be required to prevent a blockage in the future. The owner and personnel of this company are stand up men & women and I highly recommend their service. I will use this company again when it comes time to accomplish the permanent repair. Andrew & Jack, thank you again for being men of your word and getting this problem squared away.", "date": "2025-12-29", "platform": "google", "department": "HVAC" }, { "author": "Scott Gilliland", "rating": 5, "text": "Jake offered a couple of great alternatives. He was friendly and professional.", "date": "2025-12-26", "platform": "google", "department": "General" }, { "author": "The Snooty Doge", "rating": 5, "text": "Anthony provided exceptional service. He was incredibly efficient, arrived right on time, and fixed the issue quickly. If you need someone reliable and knowledgeable for septic maintenance, Anthony is the person to call.", "date": "2025-12-23", "platform": "google", "department": "General" }, { "author": "Moravia Costanza", "rating": 5, "text": "Great experience. Professional and friendly. Update TJ is great. A world of knowledge he's willing to share. Professional but at the same time he felt like he was a family member.", "date": "2025-12-19", "platform": "google", "department": "General" }, { "author": "Gabe Garcia", "rating": 5, "text": "Anthony was very cordial and friendly, also was very clean with his work and determined.", "date": "2025-12-19", "platform": "google", "department": "General" }, { "author": "Pat C", "rating": 5, "text": "Great experience with Intelligent Design Air. Had my furnace checked/serviced for the year and Kenny was wonderful. Took his time, explained everything that he was doing, very polite. Highly recommend them 9/14/22. We recently called Intelligent Design A/C and Heating for a leak in our A/C unit. They sent James C. out that same morning for the repair. Was fixed promptly and he cleaned up as if he wasn\u2019t even there. The area was spotless, including where the leaking had occurred. Great company, would highly recommend. James C. was courteous and very professional. 12/17/25-Had routine winter service to furnace done with Intelligent Design tech Robert B. Very professional and knowledgeable. Explained everything that was done to our furnace and answered our questions. He was great, would definitely have him back", "date": "2025-12-18", "platform": "google", "department": "HVAC" }, { "author": "Steve Marlett", "rating": 5, "text": "The under-warranty repairs were made very well and on time (once the part was received and our schedule allowed). Kyle was careful and, with the trainee, did a great job.", "date": "2025-12-17", "platform": "google", "department": "General" }, { "author": "alan Berry", "rating": 5, "text": "Danny was very professional.", "date": "2025-12-17", "platform": "google", "department": "General" }, { "author": "Patty Cain", "rating": 5, "text": "Tyler Manley was great!!!", "date": "2025-12-16", "platform": "google", "department": "General" }, { "author": "Just a dude", "rating": 5, "text": "HE FIXED MY SOALR HEADACHE! Adrian arrived within the scheduled time window, immediately setting a positive tone for the appointment. He clearly explained what he was going to do, why it mattered, and then proceeded to do exactly that\u2014efficiently and correctly. He was professional, knowledgeable, and friendly without wasting time or overcomplicating the process. No pressure, no upselling, no confusion\u2014just straightforward communication and quality work done right the first time. If Intelligent Design values consistency, professionalism, and strong customer experience, Adrian is a great example of that standard in action. This was a smooth, stress-free experience from start to finish. Highly recommend Intelligent Design, and if you have the option, ask for Adrian.", "date": "2025-12-15", "platform": "google", "department": "HVAC" }, { "author": "C T", "rating": 5, "text": "HE FIXED MY SOALR HEADACHE! Adrian arrived within the scheduled time window, immediately setting a positive tone for the appointment. He clearly explained what he was going to do, why it mattered, and then proceeded to do exactly that\u2014efficiently and correctly. He was professional, knowledgeable, and friendly without wasting time or overcomplicating the process. No pressure, no upselling, no confusion\u2014just straightforward communication and quality work done right the first time. If Intelligent Design values consistency, professionalism, and strong customer experience, Adrian is a great example of that standard in action. This was a smooth, stress-free experience from start to finish. Highly recommend Intelligent Design, and if you have the option, ask for Adrian.", "date": "2025-12-15", "platform": "google", "department": "HVAC" }, { "author": "adrienne lowe", "rating": 5, "text": "Prompt, efficient, knowledgeable", "date": "2025-12-14", "platform": "google", "department": "General" }, { "author": "Meggen Poindexter", "rating": 5, "text": "Can\u2019t say enough about this guy! Great person to work with! Friendly, professional and knowledgeable! Pleasure working with you David Ross!", "date": "2025-12-12", "platform": "google", "department": "General" }, { "author": "Oscar Mendoza", "rating": 5, "text": "Ziggy from Intelligent Design did a great job getting our heater working. It took him about 30 minutes to get the job done. He is always friendly and professional.", "date": "2025-12-12", "platform": "google", "department": "HVAC" }, { "author": "Katherine Meyer", "rating": 5, "text": "Stedmond Russell is a credit to your company. He was very helpful with helping me with the loud noise my A/C unit was making. He gave me ideas on how to lower the noise. He also explained how the surge protector worked. Thanks for sending him.", "date": "2025-12-12", "platform": "google", "department": "General" }, { "author": "Kare Williams", "rating": 5, "text": "Absolutely stunning customer service!! We will use them for ALL OUR NEEDS from now on!! HVAC, plumbing and electrical", "date": "2025-12-11", "platform": "google", "department": "HVAC" }, { "author": "margie rivera", "rating": 5, "text": "Erik was amazing. He has great customer skills. Great to talk with and answered my question professionally. He did my seasonal electrical maintenance and was very thorough with everything.", "date": "2025-12-11", "platform": "google", "department": "Electrical" }, { "author": "Deborah Wheeler", "rating": 5, "text": "Fabian Desantiago and Jack Manning made a great team and provided excellent customer service in a world where customer service is a rare commodity. They were knowledgeable, explained to me the technique they were going to perform and advised me of what to expect while they were here. It was refreshing to have an actual conversation with someone who knows how to make eye contact and answer questions clearly.", "date": "2025-12-11", "platform": "google", "department": "HVAC" }, { "author": "Karl Bosworth", "rating": 5, "text": "Ziggy was very professional & efficient", "date": "2025-12-10", "platform": "google", "department": "General" }, { "author": "KK Spoils", "rating": 5, "text": "Professional, knowledgeable, and we are very satisfied.", "date": "2025-12-10", "platform": "google", "department": "General" }, { "author": "vickie proksch", "rating": 5, "text": "Fantastic young man. Very pleasant easy to work with. Glad I have him on my team.", "date": "2025-12-09", "platform": "google", "department": "General" }, { "author": "Kerri Devine", "rating": 5, "text": "Tyler from Intelligent Design went above and beyond to find a solution to my unusable gas fireplace. I told him I wanted an easy way to start it without having to use a lighter and he found a new starter switch that came with a remote control. He also installed an additional shut off and That allowed me to control the gas from outside the house. I am absolutely thrilled with the results and the cost was reasonable considering what it cost to get a new gas or electric fireplace. Tyler was very kind and thoughtful and respectful and left the house spotless.", "date": "2025-12-07", "platform": "google", "department": "HVAC" }, { "author": "WELL", "rating": 5, "text": "Matt was very helpful and informative.", "date": "2025-12-06", "platform": "google", "department": "General" }, { "author": "corey dodd", "rating": 5, "text": "Punctual, knowledgeable and trustworthy", "date": "2025-12-05", "platform": "google", "department": "General" }, { "author": "AlbinOXmOOse", "rating": 5, "text": "Adam w. Was awesome, polite, and very knowledgeable. As someone who is the trades, his due diligence was very appreciated.", "date": "2025-12-04", "platform": "google", "department": "General" }, { "author": "Jessica Lockhart", "rating": 5, "text": "We needed to get our roof replaced and as always, we reached out to Intelligent Design. We were so impressed with the attention to detail and full explanation and communication during the entire process. Sauri and Mariza\u2019s roofing crew did a fantastic job! I was especially impressed by the care they took in cleaning up all the debris after they were done. Would highly recommend for anyone needing a new roof!", "date": "2025-12-03", "platform": "google", "department": "HVAC" }, { "author": "richard miller", "rating": 5, "text": "Brian was great and efficient. Explained what he was going to do and what he did. Have a few recommendations as well.", "date": "2025-12-03", "platform": "google", "department": "General" }, { "author": "Angel F", "rating": 5, "text": "My HVAC went out Saturday, July 19 and in no time at all David had it working again. He explained what component failed and like a true professional, had one waiting in the service truck for me. Thank you, David! You saved our party that evening.", "date": "2025-12-03", "platform": "google", "department": "HVAC" }, { "author": "Alison Futrell", "rating": 5, "text": "Timely scheduling and arrival for Ryan. Seamless installation and effective communication. Much appreciated!", "date": "2025-12-01", "platform": "google", "department": "General" }, { "author": "Lynn-Charles Barker", "rating": 5, "text": "Adam, the tech sent by Intelligent Design, came to do the first service to our system since since the company installed it slightly over a year ago. He discovered many problems with the original installation of the furnace including multiple gas line leaks. After spending 3 hours correcting those problems, he wrote up his notes on the work he did and said he would send those to me after calling the company. As I expected, I never got a copy of those notes. This tech was conscientious, but the techs that installed the system clearly were not. I have not been contacted by the company to apologize or offer any explanation for the shoddy, and potentially dangerous, work that was done by Intelligent Design. I would not recommend this company.", "date": "2025-11-29", "platform": "google", "department": "HVAC" }, { "author": "David Freeman", "rating": 5, "text": "April 2025: Very disappointed in the follow up service from Intelligent Design. Was told by the owner we would never be kept waiting by a service technician if we purchased the premiere maintenance plan. Was told they would always communicate if they were unavoidably delayed. We were stood up for the first service a few months ago and had to reschedule. The same story has happened for our second service. We were stood up a month or so ago and rescheduled for today. Tech was to arrive between 8-10 and he was a no show and didn't call us. My time is valuable and this is just unacceptable. May 2025: Follow up from our second service: After a few phone calls back and forth we were able to have service at noon that same day. When asked to update our previous review and up the star rating I decided to upgrade to 4 stars. Let me just say that the SERVICE and INSTALLATION of the new AC and the extensive plumbing upgrades we had done a few months ago was EXCELLENT. The techs who came out were so professional, and they problem solved some very tricky issues that might have necessitated having to tear down some walls in the bathroom. These guys went over and above for us and it was so comforting to have their expertise in this field to guide us through making some difficult decisions. We appreciate them so much! FIVE stars there all the way! It is the follow up service that led to the two star review originally posted. Andrew, the owner, assures me they are getting better at this and I will wait until the next service to see if that is the case before putting up another 5 star review. For now I upped the rating to 4 stars. November 2025. We woke in the middle of the night to our smoke detector going off. The house as filled with a odorless, tasteless fog. We called the fire department & they had no idea where this vapor was coming from. It happened to be raining like crazy at this time. The same thing happened the next night. We had Brian Woods from Intelligent Design come later that day and we was able to diagnose the problem and fix it in no time at all. A panel on the AC unit on the roof was ajar and because it was so humid the moisture was getting into the ozone generator & basically acting like a fog machine pumping it into our house. We can't say enough good things about Brian and how professional, friendly and helpful he was. Great job!", "date": "2025-11-28", "platform": "google", "department": "HVAC" }, { "author": "Nancy-Kane Primmer", "rating": 5, "text": "Noah conducted himself in a professional and respectful manner. (He handled my hearing impairment with dignity.) His expert knowledge provided us with answers to the challenging issues we are confronting. Noah is GOLD to your company. My husband and I owned a business for 38 years and can confidently say it is rare to find an employee as gifted as Noah.", "date": "2025-11-26", "platform": "google", "department": "General" }, { "author": "Betty Sproul", "rating": 5, "text": "Adam was very thorough and extremely knowledgeable. I would love to have him take care of our system regularly.", "date": "2025-11-25", "platform": "google", "department": "General" }, { "author": "Rusty Jerew", "rating": 5, "text": "I was very pleased with the service provided by Brian with Intelligent Design. He got my heater back up timely and affordable.", "date": "2025-11-25", "platform": "google", "department": "HVAC" }, { "author": "Shalina Aguirre", "rating": 5, "text": "Anthony was amazing!!!", "date": "2025-11-24", "platform": "google", "department": "General" }, { "author": "Zack Blair", "rating": 5, "text": "Very professional ,answered all questions. Would recommend them to everyone. Good to see people who take pride in their work.", "date": "2025-11-24", "platform": "google", "department": "General" }, { "author": "Edward Bernal", "rating": 5, "text": "Brian was wonderful. Efficient and professional", "date": "2025-11-24", "platform": "google", "department": "General" }, { "author": "Bob Saxwold", "rating": 5, "text": "Very professional and well educated about our system Thanks", "date": "2025-11-24", "platform": "google", "department": "General" }, { "author": "Kevin Tharp", "rating": 5, "text": "David was great. 5 stars", "date": "2025-11-24", "platform": "google", "department": "General" }, { "author": "Iris Holguin", "rating": 5, "text": "Anthony did an excellent job! He identified the issues and explained them in detail, explaining what he does and what he recommends to maintain the pipes. He\u2019s very knowledgeable and professional.", "date": "2025-11-24", "platform": "google", "department": "General" }, { "author": "Melissa Sittler", "rating": 5, "text": "I could not recommend this company enough! Years ago, my husband and I had Intelligent Design install our HVAC system. We were so thrilled with the level of expertise and professionalism that we decided to purchase their Diamond Club Membership to have routine HVAC tune-ups. A few years later, we had a different issue with our main line. Luckily, Intelligent Design does plumbing as well! That brings us to today. Our water heater needed replacing. I want to give a special shout-out to Jared, the technician who came out to do the installation. He took the time to educate us and was transparent about options and pricing. His level of expertise and professionalism is why we will continue to count on Intelligent Design for our home needs. *Updated Review* Since Google only allows one review per user, I want to update my initial review with a few more recent kudos. We've had a few homeowner hiccups over the years, and every time we called Intelligent Design, because we know the level of professionalism and expertise they possess. Thank you Shayne for replacing a pipe in our bathroom! Thank you Aaron, Jack, and Tyler for helping us address some plumbing issues, rain or shine! Thank you Adam for coming out on a Sunday to make sure our HVAC was sealed up and good to go! I'm telling you....if you need HVAC, Plumbing, or Electrical services, give this company a call. They truly care about the customer experience and put a lot of care and attention to detail into what they do. Much thanks!", "date": "2025-11-23", "platform": "google", "department": "HVAC" }, { "author": "Laurel Derksen", "rating": 5, "text": "Jake did a great job! He was very friendly, professional and did a thorough lob examining the roof. He was also very thorough explaining the high quality of products, materials, and warranties", "date": "2025-11-23", "platform": "google", "department": "Roofing" }, { "author": "Betsi Meissner", "rating": 5, "text": "Fabian did an excellent job replacing a water valve and rusted piping. I was very concerned (and a bit aggravated) and he made everything right. Professional, thorough, and very respectful of my property. A genuinely nice guy, too. Thanks also to Logan who was willing to work with me on costs.", "date": "2025-11-22", "platform": "google", "department": "HVAC" }, { "author": "Connie Harrington", "rating": 5, "text": "David was great \ud83d\udc4d very knowledgeable and friendly. He did a great job. We were very impressed.", "date": "2025-11-22", "platform": "google", "department": "General" }, { "author": "Mary McNamara", "rating": 5, "text": "David was great! He did a wonderful job and fixed my problem.", "date": "2025-11-21", "platform": "google", "department": "General" }, { "author": "Brittany Wagner", "rating": 5, "text": "Zachary Canfield is WONDERFUL he is so helpful and polite and made appropriate recommendations for our system highly recommend him!", "date": "2025-11-21", "platform": "google", "department": "HVAC" }, { "author": "Mary Hill", "rating": 5, "text": "We\u2019ve been Intelligent Design customers for 3+ years. Everyone on the team is professional, responsive, knowledgeable, and effective. I appreciate the outstanding communication, including text messages with photos introducing the technician who will be providing service. We\u2019ve recommended Intelligent Design to our friends and family members.", "date": "2025-11-21", "platform": "google", "department": "General" }, { "author": "Hoyt Yee", "rating": 5, "text": "Shayne pleasant answered all questions very competent", "date": "2025-11-21", "platform": "google", "department": "General" }, { "author": "julie smith", "rating": 5, "text": "Stedmond Russell was the best! He was so kind, polite, helpful and I would surely request him in the future. Thank you so much!!", "date": "2025-11-21", "platform": "google", "department": "General" }, { "author": "Robert Shelanskey", "rating": 5, "text": "Very personable and professionable", "date": "2025-11-20", "platform": "google", "department": "General" }, { "author": "Mike", "rating": 5, "text": "Appreciate all the work provided by Kevin and Eric. Both electricians were personable, professional, and did an excellent job. They were timely with their arrival, having called to say they were on their way. Work completed and explained as to what was done. Photo documented their work which was shared via email. Great job! I would rate their work 5 stars and would highly recommend them. Kudos!", "date": "2025-11-19", "platform": "google", "department": "Electrical" }, { "author": "Peggy Morris", "rating": 5, "text": "Robert Balderrama was very respectful professional did a good job and was clean", "date": "2025-11-19", "platform": "google", "department": "General" }, { "author": "George Hathaway", "rating": 5, "text": "Friendly knowing the best", "date": "2025-11-19", "platform": "google", "department": "General" }, { "author": "Bruce Beenken", "rating": 5, "text": "Thanks Brandon Hicks for coming out on a Sunday afternoon to get our AC up and running again. Great service and pleasant attitude.", "date": "2025-11-19", "platform": "google", "department": "HVAC" }, { "author": "Lee", "rating": 5, "text": "Professional, fast fix.", "date": "2025-11-19", "platform": "google", "department": "General" }, { "author": "Paula Stuht", "rating": 5, "text": "Fabian did the annual filter change for my water conditioner and while he was here, he also drained the water heater and checked all the drains, toilets, and faucets for leaks and/or problems. He showed me what he had done and answered many of my questions. I truly appreciated his job knowledge and overall professionalism while he was here. He is top notch!", "date": "2025-11-18", "platform": "google", "department": "HVAC" }, { "author": "Lora Jones", "rating": 5, "text": "Nice, professional, explained my solar system in detail to me and what I needed to do moving forward. Very happy.", "date": "2025-11-18", "platform": "google", "department": "Solar" }, { "author": "Lee Harris", "rating": 5, "text": "My compliments to Jack, TJ and Aaron of Intelligent Design for their professionalism and diligence in seeing that I got the best solutions for my issues regarding HVAC and plumbing. Jack did a great job in diagnosing my problem and cording the ID response. TJ put together a solution for my HVAC and plumbing issues and worked hard to earn the business for ID versus a competitor. Aaron came to address one issue and went the extra mile to begin resolving a completely separate issue. These three are excellent representatives of Intelligent Design and conduct themselves professionally, with empathy and understanding. Kudos to the ID team!", "date": "2025-11-18", "platform": "google", "department": "HVAC" }, { "author": "Tom Wolff", "rating": 5, "text": "I was thoroughly impressed with the work Aaron performed. He's more than a plumber; he's an artist and a perfectionist! He's the only plumber I'll use in the future!", "date": "2025-11-17", "platform": "google", "department": "Plumbing" }, { "author": "GsEasy", "rating": 5, "text": "Today we had the pleasure of meeting Aaron. He came to my folks house where we had our water softner fail and flood the garage. He found the that the problem was the water pressure regulator on the main water feed to the house. My folks had hired a handyman off Angie's list previously. To sum it up the last guy installed the wrong regulator. The water pressure was to high. Aaron was able to quickly diagnose the problem. He returned the next day and fixed it. He was a good man. He sat and talked to my folks who are older and made them feel comfortable. He also fixed a minor issue with the water heater. Real solid dude. Intelligent design will also be back to take care of a few roof tiles and replace some fascia board. 5 stars for Aaron and the organization!!", "date": "2025-11-15", "platform": "google", "department": "HVAC" }, { "author": "S Osborne", "rating": 5, "text": "It seems that I can't do multiple reviews on a single business even though they provide multiple different services (pluming, HVAC, roofing, etc.) so I'm updating my current review. On Wednesday the 12th of November, 2025, we had a general service check on our plumbing by Anthony Brown a plumber at Intelligent Design (ID). He was on time and gave us some good information on our water heater, it's was time to replace it before we have an issue due to its age. We met with his manager at ID via a MS Teams chat so we could all discuss a simple tank replacement or changing to a tankless water heater. We went over the pros and cons, what options we would need or not need and the cost difference over time. It was a good conversation since we gained information that we didn't have regarding tankless water heaters vs tank water heaters. We went with a tankless version, it cost more up front but over time will save us money and the hassle of replacing tanks every so many years, as a bonus its more efficient on natural gas than the tank. ID was able to schedule Anthony Brown the next day to do the replacement. Anthony was on time, pleasant to work with, explained every thing we was doing, had prepared his truck with all of the items he needed and did exceptional work. He also repiped our natural gas line to feed the new tankless water heater, to upgrade the pipe to 3/4 inch from the 1/2 inch that fed the previous tank water heater. We liked working with Anthony Brown and would recommend him and Intelligent Design for your projects. I've attached two photos of the tankless water heater on my wall and one of the pipe change area. Previous review of pluming done by Intelligent Design: Jason Shreves and his crew Ryan and Fabian did an excellent job on our sewer pipe replacement from the house to the street. Jason let us know what time he was going to arrive and when he left each day. He kept us up to date on the progress and even stayed very late on the last night to get it done on time. Jason had done our normal house check prior to the work and showed us the roots in the old clay sewer pipe. He's very easy to talk to, experienced, mature, and knowledgeable so we went with Jason at Intelligent Design to do the work. The clay dirt and the calichi were quite a challenge to dig through, they brought in equipment to dig as well as did a lot of hand digging. They all had a great work ethic and dug carefully to not damage any other pipes in the area, water and my rainwater harvesting pipe. I would recommend Jason Shreves to work on your plumbing project. Due to his work ethic and knowledge you won't be disappointed. See photos. Scot, home owner.", "date": "2025-11-14", "platform": "google", "department": "HVAC" }, { "author": "Jack Conn", "rating": 5, "text": "Ziggy helped us with a highly professional service. He was on Time and actively corrected the issue in a timely manner. Very friendly and explained all questions that I had.Highly recommend him to all folks that have ac/heater issues. Thanks Ziggy", "date": "2025-11-14", "platform": "google", "department": "HVAC" }, { "author": "Mary Najera", "rating": 5, "text": "What a pleasant surprise! From the first contact on through the final work today- this company is a class act. Rafael Alonso Gallego Andrade is the tech that came to do the actual work today. He was prompt, communicated before his arrival and spoke to me before he left. He showed me picture and video of the top of the areas he worked on. This was comforting because it lets me know that things were done that were agreed upon. He was professional and kind- as were Jake and his partner (didn\u2019t get the name- sorry!) that initially came out on a Saturday to give me a free quote. They could have tried to scare me into an unneeded new roof- and they didn\u2019t. I was nervous to sit down with them because the whole situation being an unknown topic to me gave car buying vibes and nervousness. But they put my feelings at ease and we enjoyed a nice visit while they were here. Prior to this- they stopped by the home and encountered my daughter and grandsons and they made a good impression at that time as well. Class act all the way around. I\u2019ll be using them in the future!", "date": "2025-11-12", "platform": "google", "department": "HVAC" }, { "author": "becky lowry", "rating": 5, "text": "Chris was friendly, knowledgeable and professional--as I've found all technicians at Intelligent Design to be. He was doing an annual plumbing inspection. He took the time to test the quality of our water, and we were astounded at the results. He explained the benefits of water filtration systems, and gave us estimates on options. He also fixed a couple of minor plumbing issues for us. Very happy with his service!", "date": "2025-11-12", "platform": "google", "department": "Plumbing" }, { "author": "Tanis Knight", "rating": 5, "text": "Robert was super helpful and informed.", "date": "2025-11-11", "platform": "google", "department": "General" }, { "author": "Robbin Bruning", "rating": 5, "text": "Had a sewer line that had a clog. Told Jack ( who was awesome) that both toilets would not drain from the house but the showers and bathtub do drain. I told him a neighbor and I took off the outside plug and we could what the issue was. There was smothing blocking the drain. He gave me a price of 490 dollars and he would take care of the blockage. I about fell over from the price but what choice do I have when I cant use the toilet. I closed the door and he went to work outside. Not 5 minutes later the door bell rang and I was like this is going to be bad. He said they were all done cleaning it out and scoping the lines looked good. It was maybe 7 minutes at the most. Said there was a cleaning bottle in the drain with all the waste around it right by the flap. So nearly 500 dollars for 7 minutes or work....WOW. Jack explained how the system works and what I can do next time this happens. Let's hope not...", "date": "2025-11-11", "platform": "google", "department": "HVAC" }, { "author": "vg] dragonslayer", "rating": 5, "text": "If they could have done what I asked of them as I explained on the phone what I needed I would have went with them all the way. They didn\u2019t charge me they came out on what they do offer a free estimate on the roof and in my circumstances because I needed a licensed contractor to look at the work I had done for insurance purposes I got advice because they couldn\u2019t follow thru because the work was done by a non contractor they offered other options and prices and payment plans. They are a bit high but if I had the money and the right credit score I would honestly say they have it all together. They are very professional and very honest and very helpful and I just felt like they cared.", "date": "2025-11-11", "platform": "google", "department": "HVAC" }, { "author": "Lori DeBough", "rating": 5, "text": "Shane was thorough, pleasant, and helpful.", "date": "2025-11-11", "platform": "google", "department": "General" }, { "author": "A Google User", "rating": 5, "text": "Gabriel extended his long day to fit me in, and unclogged my commode quickly and effortlessly. Many thanks!", "date": "2025-11-07", "platform": "google", "department": "General" }, { "author": "Memory Care", "rating": 5, "text": "Tyler, the service representative, worked diligently to remove a very tight, cover on the old filter in order to replace it with a new one. To my relief, he finally succeeded and installed the new filter. I will definitely ask for him the next time I need help with a plumbing job.", "date": "2025-11-07", "platform": "google", "department": "HVAC" }, { "author": "Keith Wright", "rating": 5, "text": "Prompt and friendly and good work!! THANK S", "date": "2025-11-07", "platform": "google", "department": "General" }, { "author": "Anika Garza", "rating": 5, "text": "This company is so amazing \ud83d\udc4f . A huge shout out to Fabian, Tyler, Josh, and Aaron for coming out and working on our home. We really couldn't show enough appreciation. They worked all day in the heat and one day didnt return home until around 9pm or after. The dedication is on point and we couldn't be more happier. We can be another positive reassurance, accompanied by other outstanding reviews, that this company will always put in the best work and most time to make sure you are taken care of. Thanks to their bosses as well for hiring such an excellent team!!!", "date": "2025-11-07", "platform": "google", "department": "HVAC" }, { "author": "Tammie Estill", "rating": 5, "text": "Anthony was great to work with. He was upfront about the potential cost if repairs and compassionate when the work ended up being so much more than originally though to be. I appreciate the team of people who are helping me work through this issue!", "date": "2025-11-06", "platform": "google", "department": "General" }, { "author": "Patrick Graham", "rating": 5, "text": "Daniel notified us as he arrived. I showed him the issues I wanted checked. A unit on one system was too tightly attached, so we need to resolve that one. Daniel checked the other system and found that it was working well. I need to do some research on the first system and will call back.", "date": "2025-11-06", "platform": "google", "department": "HVAC" }, { "author": "Aliyah Lewis", "rating": 5, "text": "Aaron W. Was amazing with the drain cleaning and drain replacement.", "date": "2025-11-06", "platform": "google", "department": "HVAC" }, { "author": "Deborah Edgerton", "rating": 5, "text": "We had water heater maintenance and several water shut off valves checked. Excellent service representatives came.", "date": "2025-11-06", "platform": "google", "department": "HVAC" }, { "author": "Don Fischer", "rating": 5, "text": "Matt was very thorough and informative. He confirmed his knowledge in the industry.", "date": "2025-11-04", "platform": "google", "department": "General" }, { "author": "Brian Morales", "rating": 5, "text": "Aaron was great! Professional, polite, knowledgeable and efficient. Thank you!", "date": "2025-11-03", "platform": "google", "department": "General" }, { "author": "Life of Bell", "rating": 5, "text": "When our solar company went out of buisness, or system stopped working properly. When searched for a local company I found ID and I am glad I did. They cam out and updated my system software and checked all the doodads to get me running again. Then that offered me system monitoring for under15 bucks a month... Done. PS. The tech Matt was nice and knowledgeable. Gokd experience all around.", "date": "2025-11-03", "platform": "google", "department": "Solar" }, { "author": "Andy Askren", "rating": 5, "text": "Fabian delivered on a thorough and complete inspection of the plumbing system at our main house and casita. Professional and friendly as always; Intelligent Design delivers again on the best service as usual.", "date": "2025-11-03", "platform": "google", "department": "Plumbing" }, { "author": "Larry Redhouse", "rating": 5, "text": "The Intelligent Design technician sent out for our home's HVAC and mini split systems maintenance was on time, professional and very knowledgable. The service was included in our service plan.", "date": "2025-11-03", "platform": "google", "department": "HVAC" }, { "author": "elaine broacha", "rating": 5, "text": "Aaron was very professional and prompt.He got the part installed in no time,I am very satisfied with his service.", "date": "2025-11-02", "platform": "google", "department": "General" }, { "author": "Keith Davis", "rating": 5, "text": "David came out to fix our a/c but it was beyond repair. We then discussed a replacement and he was very informative with no pressure. Most importantly, David and Intelligent Design listened to our concerns and requirements. We found a system that meets our needs and also provides us with a great warranty and service.", "date": "2025-10-31", "platform": "google", "department": "HVAC" }, { "author": "Kathy Marksmccarty", "rating": 5, "text": "Robert Balderrama was courteous and answered all my questions. Did a great job. Thanks!", "date": "2025-10-31", "platform": "google", "department": "General" }, { "author": "Robert Schnell", "rating": 5, "text": "Super knowledgeable and very informative!", "date": "2025-10-30", "platform": "google", "department": "General" }, { "author": "Pamela Hayes", "rating": 5, "text": "Excellent experience, install in one day. Eric Johnson and his two assistants were extremely knowledgeable and professional in explaining how our mini split installation was to be performed and were here at 7:30 a.m. and done by 2 p.m. . Highly recommend.", "date": "2025-10-30", "platform": "google", "department": "General" }, { "author": "Sherry Harrolle", "rating": 5, "text": "Your team was very pleasant to work with which helped make the painful prices a little easier to choke down. They worked hard and did a fast good job. I appreciate the good work today in a world where good work is hard to find. Thank you Diana Moose (on behalf of Sherryl Harrolle)", "date": "2025-10-30", "platform": "google", "department": "General" }, { "author": "Brenna Okazaki", "rating": 5, "text": "Everyone who came to help re-pipe our house were so sweet and worked very hard! They were patient when we had questions and always made things easy to understand. Especially Tyler and Ryan, they did an amazing job! Along with Jack and Daniel who helped this all happen! I highly recommend this team if you need help!", "date": "2025-10-29", "platform": "google", "department": "HVAC" }, { "author": "Nell Summers", "rating": 5, "text": "This was a very stressful time, as all plumbing issues are. The team members from Intelligent Design were Fabulous. Hardworking, patient with explaining what was going on each step of the way, respectful of our time and our potential plumbing needs. Call out to Ryan, Tyler, Jack and the wonderful apprentice ( sorry, I can't remember your name!) Highly recommend!!!", "date": "2025-10-28", "platform": "google", "department": "HVAC" }, { "author": "Jimmy Stover", "rating": 5, "text": "Anthony\u2019s communications were excellent. He arrived when he said he would and kept me informed every step of the way. He worked quick but took the care and time to do the job right the first time.", "date": "2025-10-27", "platform": "google", "department": "General" }, { "author": "Frenchie L", "rating": 5, "text": "Fabian performed a very thorough and systematic whole house inspection to diagnose an intermittent low water pressure condition at my residence. Although he didn't find a smoking gun, Fabian was able to eliminate potential causes within the home itself and suggested external factors outside my control that could be causing the problem. Fabian recommended several steps I can take myself to help root cause the issue. Fabian spent approximately an hour and a half diagnosing the issue with no $ charge. Fabian was very professional and worked in a very neat and methodical manner. I will definitely ask for Fabian if I have plumbing issues in the future.", "date": "2025-10-27", "platform": "google", "department": "HVAC" }, { "author": "Andrew Eibl", "rating": 5, "text": "Shane Wyatt was great. Fixed our problem quick and efficient!", "date": "2025-10-26", "platform": "google", "department": "General" }, { "author": "Carole Tonigan", "rating": 5, "text": "I recently discovered Intelligent Design for some plumbing issues. I cannot tell you how much confidence I had with the wonderful men (Jack, Tyler, another Tyler, Jason, and Josh. They were all very knowledgeable, professional, and so pleasant and friendly. All issues were solved. They were on time and communicated clearly the objectives. I have already mentioned your company to others. And I am happy that I decided to enroll in the program to help keep me on top of other home maintenance projects. Thank you.", "date": "2025-10-23", "platform": "google", "department": "HVAC" }, { "author": "Mary Ellen Connors", "rating": 5, "text": "So overjoyed that Jack M. Was able to fix my issue. Fantastic job- very knowledgeable.", "date": "2025-10-23", "platform": "google", "department": "HVAC" }, { "author": "Michelle Limones-Willer", "rating": 5, "text": "David was very knowledgable and patient. He listened and took his time to respond and clarify all information. Highly recommend this company !", "date": "2025-10-21", "platform": "google", "department": "General" }, { "author": "Lorenia Hart", "rating": 5, "text": "Ziggy was very professional and explained what happened to our AC unit. Thank you", "date": "2025-10-20", "platform": "google", "department": "HVAC" }, { "author": "Marie Chase", "rating": 5, "text": "Fabian & Aaron were awesome! Very thorough and extremely helpful to understanding what we wanted for our home and at the best price. Thanks again!", "date": "2025-10-17", "platform": "google", "department": "General" }, { "author": "Kirk Blocker", "rating": 5, "text": "I wanted to wait until after monsoon season to write this review. We needed our roof recoated and did the whole getting estimates and talking to contractors. So, while there were cheaper options no other company offered the warranty that Intelligent design offered and quite frankly their customer service has earned my respect and loyalty. My only complaint is their awful radio spots.", "date": "2025-10-17", "platform": "google", "department": "HVAC" }, { "author": "Allison Harvey", "rating": 5, "text": "Tyler did an amazing job fixing our plumbing this morning. He was professional and very kind to our curious toddler who was super interested in watching him fix our plumbing issue. Highly recommend Tyler at Intelligent Design!", "date": "2025-10-17", "platform": "google", "department": "Plumbing" }, { "author": "James Strawn", "rating": 5, "text": "Kevin is knowledgeable, professional and personable. He explained potential issues and provided estimates to resolve them. Very good service experience. Always a pleasure.", "date": "2025-10-16", "platform": "google", "department": "General" }, { "author": "Ronald King", "rating": 5, "text": "Ziggy was very professional, friendly and great at explaining our system issues and making a solid recommendation to fix our HVAC issues.", "date": "2025-10-16", "platform": "google", "department": "HVAC" }, { "author": "Ken", "rating": 5, "text": "Tyler was great! Efficient \u2014 explained what he was doing.", "date": "2025-10-16", "platform": "google", "department": "General" }, { "author": "Jeff McIntyre", "rating": 5, "text": "Matt was very knowledgeable about my solar and they offer a good deal for solar monitoring", "date": "2025-10-16", "platform": "google", "department": "Solar" }, { "author": "Bibi Hoff", "rating": 5, "text": "He was amazing and very informative. Thank you for explaining all our options! You rock!", "date": "2025-10-16", "platform": "google", "department": "General" }, { "author": "Patrick Heater", "rating": 5, "text": "Brian arrived on time, very professional and easy to talk with. He went through the process to reset my solar and found my wifi was not working, replaced the part and was able to see the system and find the error codes. The inverter died and needs to be replaced.", "date": "2025-10-15", "platform": "google", "department": "HVAC" }, { "author": "TJ Keller", "rating": 5, "text": "Wow, what a great experience! Daniel is excellent!", "date": "2025-10-15", "platform": "google", "department": "General" }, { "author": "Terry Brack", "rating": 5, "text": "Efficient and friendly service. Very professional while also cordial. Recommended an improvement to the hvac system that we are adding on. Just what we needed.", "date": "2025-10-15", "platform": "google", "department": "HVAC" }, { "author": "george travica", "rating": 5, "text": "Jack and Jim did a great job fixing my septic", "date": "2025-10-14", "platform": "google", "department": "HVAC" }, { "author": "Paul", "rating": 5, "text": "Daniel did a great job on the inspection!", "date": "2025-10-14", "platform": "google", "department": "General" }, { "author": "Scott Trevett", "rating": 5, "text": "Very professional and friendly service. Great guys.", "date": "2025-10-13", "platform": "google", "department": "General" }, { "author": "Texanna McPhail", "rating": 5, "text": "Robert Balderrama was amazing! He was prompt, thorough, and very nice guy. He is welcome back any time.", "date": "2025-10-10", "platform": "google", "department": "HVAC" }, { "author": "Cari Gibson", "rating": 5, "text": "Robert Balderrama was friendly & knowledgeable He explained what he had done He is welcome back to our Home Thank you Robert & Intelligent Design!", "date": "2025-10-10", "platform": "google", "department": "HVAC" }, { "author": "Mary Johnson", "rating": 5, "text": "David was professional, personable, and punctual. He inspect the furnace and mini-split, cleaned and changed the filters, checked the ductwork.", "date": "2025-10-09", "platform": "google", "department": "HVAC" }, { "author": "Anna Campbell", "rating": 5, "text": "I received a quote to repair my roof. Noah was very professiona, at the same time personable, spent much time explaining the product, the procedure, and financing. I want to wish him the best luck in the future.", "date": "2025-10-09", "platform": "google", "department": "Roofing" }, { "author": "Debra Larochelle", "rating": 5, "text": "Ziggy is such a knowledgeable professional!! He is so very polite and did a thorough inspection. What a nice man.", "date": "2025-10-08", "platform": "google", "department": "General" }, { "author": "Norman Mims", "rating": 5, "text": "Service today by Raoul was great, professional, and courteous. Thanks", "date": "2025-10-08", "platform": "google", "department": "General" }, { "author": "James Norvelle", "rating": 5, "text": "Brian was great, while inspecting the duct work found an issue that has been missed by many other techs over the last 10 years. He was able to improve the functioning of our A/c with a simple band.", "date": "2025-10-07", "platform": "google", "department": "General" }, { "author": "Jeff Black", "rating": 5, "text": "Tyler and the rest of the crew at Intelligent Design are dedicated to their craft.", "date": "2025-10-06", "platform": "google", "department": "General" }, { "author": "Fritz", "rating": 5, "text": "David - Very friendly and professional. Really knows what he's doing.", "date": "2025-10-06", "platform": "google", "department": "General" }, { "author": "David Harrison", "rating": 5, "text": "Tyler was great. He was very professional and answered all my questions. Will definitely reach out to your team should I have any AC or plumbing needs.", "date": "2025-10-06", "platform": "google", "department": "HVAC" }, { "author": "Mark Bowles", "rating": 5, "text": "Intelligent Design sent out a skilled, experienced and courteous technician to do a detailed inspection on our failing water softener. He provided a detailed report with photos and objective test results along with 3 solutions for my issue.", "date": "2025-10-06", "platform": "google", "department": "General" }, { "author": "Patrick Doyle", "rating": 5, "text": "Brian is a great tech and good people! He\u2019s now been out to our home on two separate occasions and has solved our issues in a timely manner both times and he\u2019s does it with a smile, even though both times were after hours. Wish all techs (and people in service industries in general) could be more like him. Highly recommended! Thanks Brian!", "date": "2025-10-06", "platform": "google", "department": "General" }, { "author": "Norman", "rating": 5, "text": "Tyler Manley did an outstanding job installing the Brita Pro water softener and Brita Pro water purifier systems at our home. All the work was planned and executed in a professional and efficient manner. The workmanship is excellent and the work area was fully cleaned afterwards. The resulting soft and purified water is great with clean clothes, hair and bodies and no more icky tasting water. My wife and I are very happy with the work and improved water.", "date": "2025-10-04", "platform": "google", "department": "General" }, { "author": "Eric Rumans", "rating": 5, "text": "Roberto Balderrama trouble shoot my A/c that has had a service call every other month. Found the problem and walked me out to see the issue. His knowledge and experience is REMARKABLE!! Communication is key and he ensures that this issue will be resolved in a timely manner, as he needs to order the parts. Thank you Roberto!!!", "date": "2025-10-03", "platform": "google", "department": "General" }, { "author": "William Mills", "rating": 5, "text": "Robert and Andy were great. Professional and informative. Would highly recommend.", "date": "2025-10-03", "platform": "google", "department": "General" }, { "author": "the glove", "rating": 5, "text": "Daniel did an awesome job and would recommend him to anyone. Thanks Daniel for an awesome experience.", "date": "2025-10-02", "platform": "google", "department": "General" }, { "author": "Riley Breedlove", "rating": 5, "text": "Ryan S. did an incredible job. Was very punctual, knowledgeable and went above and beyond all expectations while not only fixing the problem but also providing an iconic experience. The team at intelligent design are lucky to have Ryan!", "date": "2025-10-02", "platform": "google", "department": "General" }, { "author": "Mary Sanchez", "rating": 5, "text": "Tyler M. Was fantastic! Thank you!!", "date": "2025-10-02", "platform": "google", "department": "General" }, { "author": "goodwillguy", "rating": 5, "text": "Ryan was on time and safe. Provided a clean workspace as well as good clean up. He also educated me on several plumbing questions. Very positive experience thanks again", "date": "2025-10-01", "platform": "google", "department": "HVAC" }, { "author": "Linda Wilson", "rating": 5, "text": "TJ, an Intelligent Design service representative, completed a project at our home today and we can\u2019t say enough superlatives about him! Perhaps the most important thing we can say is he is a man with integrity and he is backed up by a company with integrity. In August we purchased a service package that included keeping the blower assembly clean. When TJ went to perform the cleaning there was an issue with the assembly. He immediately did some research, found the unit was under warranty and ordered a new unit. Maybe we shouldn\u2019t be amazed that taking care of the customer was immediate and without hassle but we are! Thanks TJ!", "date": "2025-10-01", "platform": "google", "department": "HVAC" }, { "author": "Pete Pederson", "rating": 5, "text": "Robert did a great job today, what with the parking situation in the neighborhood. Additionally the grandkids running all around while he was working in the attic. Great job!\u2019", "date": "2025-10-01", "platform": "google", "department": "General" }, { "author": "Lynne Ball", "rating": 5, "text": "I have been very pleased with the service that Intelligent Design provided, from the initial inspection, sales quote, service and installation of new unit and my most recent interaction with Bryan Wood on air flow throughout the house. Everyone has been professional, helpful and done a great job of explaining the process and expectations. Thank you Intelligent Design for now being my #1 HVAC company.", "date": "2025-10-01", "platform": "google", "department": "HVAC" }, { "author": "Lorraine Kratovil", "rating": 5, "text": "Ziggy did a great job. All as expected and very easy to converse with.", "date": "2025-09-30", "platform": "google", "department": "General" }, { "author": "Jess Marie", "rating": 5, "text": "\ud83d\udca8Jack and his team there at Intelligent Design Plumbing and Air did an amazing job helping with my backed up sewer n plumbing complications, it was a crucial time sensitive service,& they were super fast to arrive & assess the situation.Eager to get started! And get me and my family taken care of, Kept me updated whole time and was very thorough and clean! Even plans to do a follow up visit to ensure everything working perfectly and customer satisfaction. I can shower again! Lol definitely one very satisfied customer and will absolutely turn to Jack in the future for all my plumbing and air services, we're in AZ, where working plumbing and air aren't just needed, they are way of life here so with out a doubt call \ud83d\udc49 Design Intelligent and ask for Jack for all your air and plumbing needs, \ud83d\ude42\u200d\u2195\ufe0f I know I will\ud83d\udca6 \ud83d\udcab\ud83c\udf1f\ud83d\udcab\ud83c\udf1f\ud83d\udcab", "date": "2025-09-30", "platform": "google", "department": "HVAC" }, { "author": "Mary Galivan", "rating": 5, "text": "They were very thorough and did a professional job", "date": "2025-09-30", "platform": "google", "department": "General" }, { "author": "Joanne", "rating": 5, "text": "Shayne Wyatt was great! Came out for inspection and took care of all needs.", "date": "2025-09-29", "platform": "google", "department": "General" }, { "author": "Val Parkhill", "rating": 5, "text": "They were promo, polite and he knew what he was doing and fixed the problem!!", "date": "2025-09-26", "platform": "google", "department": "General" }, { "author": "Sara Vance", "rating": 5, "text": "Scott came out for the annual check of my plumbing & to flush the water heater. He was very thorough, explained everything as he was completing the service. He was very friendly & even the dogs enjoyed his company. I appreciate Scotts service & highly recommend Intelligent design.", "date": "2025-09-26", "platform": "google", "department": "HVAC" }, { "author": "Andres Valenzuela", "rating": 5, "text": "Robert Balderama was amazing! He is so knowledgeable and helpful. The best HVAC tech I've ever had.", "date": "2025-09-26", "platform": "google", "department": "HVAC" }, { "author": "Michael Harrington", "rating": 5, "text": "Checked out our solar , showed me what to look for , knowledgeable as hell, will set up their monitoring system in 2 days to keep us in the know. Great job Matt , thanks.", "date": "2025-09-25", "platform": "google", "department": "Solar" }, { "author": "Jennifer Ahonen", "rating": 5, "text": "I had water heater flush and free plumbing inspection. Jack Manning scoped the water heater and showed me the mineral deposits in there. He showed me information on water softening systems and the cost. Also drinking water system. Both he and Joshua were professional, courteous, and friendly. Jack also did a test for mineral and chlorine content in my water. Thank you.", "date": "2025-09-25", "platform": "google", "department": "HVAC" }, { "author": "Chris Pooler", "rating": 5, "text": "Steve and David were professional, knowledgeable, polite and respectful of us, our home and our dog. They kept us informed of the progress and what to expect next. Great job!", "date": "2025-09-25", "platform": "google", "department": "General" }, { "author": "Heather Adams", "rating": 5, "text": "So thankful for you all. Daniel was amazing and we will be calling again and recommending you!!!", "date": "2025-09-23", "platform": "google", "department": "General" }, { "author": "Tim Lorenzen", "rating": 5, "text": "Ziggy was great. Polite and informative", "date": "2025-09-23", "platform": "google", "department": "General" }, { "author": "Valerie RDH", "rating": 5, "text": "Jack came to our home on a Sunday night as an emergency call. He was super nice, helpful and efficient, and was able to get our bathroom plumbing issues resolved quickly! He also gave us a referral for someone to do necessary water damage cleanup. My husband told him he\u2019s a HERO! \ud83e\uddb8\u200d\u2642\ufe0f (Because he IS!) Call Jack at Intelligent Design!", "date": "2025-09-22", "platform": "google", "department": "HVAC" }, { "author": "Ryan Bruhns", "rating": 5, "text": "Matt Davis was incredibly pleasant given his busy schedule, knowledgeable, and systematic. Frankly, he was more polite than I would have been receiving as many questions as I had for him. I learned several things during this visit.", "date": "2025-09-20", "platform": "google", "department": "General" }, { "author": "Jon 1776 (JP1776)", "rating": 5, "text": "Robert was super professional and kept me posted every step of the way. I really appreciated his explanations. Very courteous and on time.", "date": "2025-09-19", "platform": "google", "department": "General" }, { "author": "George Dorna", "rating": 5, "text": "I only hire the BEST! And these guys are BEASTS! Great people!", "date": "2025-09-18", "platform": "google", "department": "General" }, { "author": "ray miller", "rating": 5, "text": "Anthony, one of their air-conditioning technicians came out for my winter maintenance. He did an amazing job. He was efficient clean and polite. I highly recommend Intelligent Design and Anthony for your air conditioning services.", "date": "2025-09-18", "platform": "google", "department": "General" }, { "author": "Linda Corbett", "rating": 5, "text": "Ziggy was prompt, respectful and perfectly polite. The work was carried out in a timely manner and he explained everything that he did.", "date": "2025-09-18", "platform": "google", "department": "General" }, { "author": "Naomi Guerrero", "rating": 5, "text": "Great service. Answered all my questions.Robert Balderrama was fantastic and knowledgeable.", "date": "2025-09-17", "platform": "google", "department": "General" }, { "author": "Shawn Conner", "rating": 5, "text": "Very professional, I\u2019m happy!!", "date": "2025-09-17", "platform": "google", "department": "General" }, { "author": "Maria Vargas", "rating": 5, "text": "Scott was very thorough in checking my plumbing. Home needs to be re-piped. He offered several estimates and plans that would work with my budget. Thanks Scott for your time and patience while I had many questions. I highly recommend Intelligent Design for plumbing and additional services they can provide.", "date": "2025-09-15", "platform": "google", "department": "Plumbing" }, { "author": "David Herran", "rating": 5, "text": "They are wonderful company. They come to my house for Many yrs.great service thank you.\ud83c\udfb6 always happy service \ud83e\udd73", "date": "2025-09-15", "platform": "google", "department": "General" }, { "author": "TLF Spin the coins", "rating": 5, "text": "Ziggy did a great job- was kind, happy and fixed the issue ! Happy customer here", "date": "2025-09-15", "platform": "google", "department": "General" }, { "author": "Landon Coleman", "rating": 5, "text": "Tyler Smalling was out to our house to figure out why our water pressure was so low. When Tyler saw we had a water softener system he immediately placed the system in bypass and the water pressure throughout the house immediately came up to normal pressure. Tyler made one phone call and a new system could be installed the following day, Saturday. The price was great. Tyler was at our house by 8:30 a.m. Saturday morning. He removed the old system and had the new system up and in operation by 1:30 p.m. Tyler was excellent in his customer service, very professional and knowledgeable in his work. I would recommend Tyler anytime for any aspect of a plumbing need. We had this question asked about 45 minutes after Tyler had completed the work for us and Tyler of Intelligent Design was recommended for the work.Tyler alway took the time to show and explain howcthecnew system worked and why the old system had gone bad. His attitude , customer service, knowledge, and insurance that the customer is satisfied are beyond reproach. Outstanding work, will definitely call for Tyler Smalling of Intelligent Design should any other plumbing needs arise. Thank you very much Tyler.", "date": "2025-09-13", "platform": "google", "department": "HVAC" }, { "author": "Sandy Gallegos", "rating": 5, "text": "Great group of folks.", "date": "2025-09-13", "platform": "google", "department": "General" }, { "author": "Melissa Megna", "rating": 5, "text": "(Translated by Google) Famtastic! (Original) Famtastiv!", "date": "2025-09-11", "platform": "google", "department": "General" }, { "author": "Debbie Mounce", "rating": 5, "text": "David was really terrific. He fixed what others may have missed. I would totally recommend him. Thanks David.", "date": "2025-09-11", "platform": "google", "department": "General" }, { "author": "Richard Wintory", "rating": 5, "text": "having a water heater burst can be almost as traumatic as a fire. the damage and loss of hot water demand immediate help. Because he'd taken such great care of us in the past, we reached out to Jacob and the Intelligent Design folks again and it was a great call. Jacob quickly diagnosed the problems, and gave us a game plan to get us back to normal. he connected us with with a terrific remediation provider, made recommendations for a replacement appliance and performed not only a rapid and flawless installation, he did so in a manner my wife finds aesthestically pleasing as you can see in the attached photo for yourself. bottom line: after only one cold shower, we were back to inexhaustible hot water and domestic bliss. Thanks to Jacob and the Intelligent Design Team!", "date": "2025-09-11", "platform": "google", "department": "HVAC" }, { "author": "Mary Beardsley", "rating": 5, "text": "David did a wonderful job cleaning the coils if my mini split after reconstruction. Woke up without coughing this morning.", "date": "2025-09-10", "platform": "google", "department": "General" }, { "author": "Linda Withrow", "rating": 5, "text": "Ziggy was great! And VERY KIND", "date": "2025-09-10", "platform": "google", "department": "General" }, { "author": "Robert Lanterman", "rating": 5, "text": "Today Matt Davis reviewed with me the layout for our upcoming new system. Matt is professional and took all the time needed to explain the process to completion and timeline for next steps. We're very happy with the progress and looking forward to our finished solar/hvac install. Thanks Matt!", "date": "2025-09-10", "platform": "google", "department": "HVAC" }, { "author": "Donna Westergren", "rating": 5, "text": "Jack Manning was great !! Explained everything!!", "date": "2025-09-08", "platform": "google", "department": "HVAC" }, { "author": "David Edwards", "rating": 5, "text": "Robert Balderrama did a great job", "date": "2025-09-08", "platform": "google", "department": "General" }, { "author": "Ondrea DAntonio", "rating": 5, "text": "Jack was a pleasure to work with! He was very pleasant and informative. He also noticed that my oven had a gas leak and fixed that for me. Jack went above and beyond!", "date": "2025-09-07", "platform": "google", "department": "HVAC" }, { "author": "Amy Gonzalez", "rating": 5, "text": "Brian was so great! He was helpful to us on the weekend and provided excellent customer care. We will be using this company again!", "date": "2025-09-07", "platform": "google", "department": "General" }, { "author": "Brooke DeAnda", "rating": 5, "text": "Brian was very polite, courteous and quick! Thank you!", "date": "2025-09-05", "platform": "google", "department": "General" }, { "author": "Candace Turpin", "rating": 5, "text": "David was fantastic with the AC tune up and care of my unit. Would recommend him to anyone.", "date": "2025-09-05", "platform": "google", "department": "HVAC" }, { "author": "Sandra Villegas", "rating": 5, "text": "Great service ! Very profesional.", "date": "2025-09-05", "platform": "google", "department": "General" }, { "author": "Austin Thomas", "rating": 5, "text": "David was a great help with diagnosing our HVAC problems and putting us on the right path for repair.", "date": "2025-09-04", "platform": "google", "department": "HVAC" }, { "author": "Bobbi Romero", "rating": 5, "text": "We called Intelligent Design Air Conditioning because our a/c went out on a Sunday evening. We had to go to a hotel to escape the heat in the house! I contacted them using their website on Monday (Labor Day) morning around 6am. I was given a window of 8am-10pm, however they actually arrived at around 2:45pm. Ziggy diagnosed the problem immediately. He luckily had the necessary part on his truck! Ziggy expertly replaced the defective part and within minutes, we had cold air! He was in and out in 30 minutes or less! The cost was minimal. Very competitive! We highly recommend Intelligent Design!", "date": "2025-09-04", "platform": "google", "department": "HVAC" }, { "author": "Ashley Helms", "rating": 5, "text": "Thank you alex for being amazing and doing an amazing job at our house today !! We really appreciate it ! Also super kid friendly my kids loved watching him do stuff today !", "date": "2025-09-04", "platform": "google", "department": "General" }, { "author": "Blainewjones", "rating": 5, "text": "Robert Balderrama performed phenomenally for our a/c service. He had to completely redo the improper installation from the company 4 years ago. If it weren\u2019t for Robert, I would have lost my patience with this company waiting for parts and completion of this job. Robert gets 5 stars!", "date": "2025-09-03", "platform": "google", "department": "General" }, { "author": "Marc Perry", "rating": 5, "text": "Very knowledgeable and professional", "date": "2025-09-03", "platform": "google", "department": "General" }, { "author": "Brian Poe", "rating": 5, "text": "Ziggy was fantastic! Made sure everything was working perfectly with minimal fuss! Thank you! Scott came and fixed our leak super fast! Quality of work was wonderful! Thank you!", "date": "2025-09-03", "platform": "google", "department": "Plumbing" }, { "author": "Janice Eubank", "rating": 5, "text": "Scott was friendly, informative and thorough. I\u2019d recommend Intelligent Design!", "date": "2025-09-03", "platform": "google", "department": "General" }, { "author": "Anita Harrison", "rating": 5, "text": "We had a brand new AC system installed in 2023. We are having a few issues with it. But today Robert from Intellent Design came out on an emergency call and saved our 3 day weekend! He was very knowledgeable and helpful. He was extremely nice and went above and beyond. Plus our dogs loved him!", "date": "2025-08-31", "platform": "google", "department": "HVAC" }, { "author": "Todd Guinn", "rating": 5, "text": "Great service, Great customer service and work", "date": "2025-08-30", "platform": "google", "department": "General" }, { "author": "Marlene Morton", "rating": 5, "text": "Great service. Tyler stayed in touch regarding arrival time and communicated very well. Highly recommend this company", "date": "2025-08-29", "platform": "google", "department": "General" }, { "author": "Benjamin Reyes", "rating": 5, "text": "Technician was professional and thorough", "date": "2025-08-29", "platform": "google", "department": "General" }, { "author": "Gary Luker", "rating": 5, "text": "Robert Balderrama, arrived to perform service on our air conditioner right on time and proceeded to analyze the issue with our unit. In the process of his analysis, he found the probable cause and took care of it. He spent hours in his search for a solution. He was very thorough and determined to take care of the problem. He did an excellent job. Thanks Robert.", "date": "2025-08-29", "platform": "google", "department": "General" }, { "author": "Kristi Gagnon", "rating": 5, "text": "Prompt, polite and efficient!! Thank you David!", "date": "2025-08-28", "platform": "google", "department": "General" }, { "author": "Christina Schwenzer", "rating": 5, "text": "Jack Manning recently did our Plumbing inspection/maintenance and assisted us with replacing some old pieces throughout our home. He was knowledgeable, professional, personable and honest. We appreciate all of his thorough work, and friendly conversations throughout the process.", "date": "2025-08-28", "platform": "google", "department": "HVAC" }, { "author": "Kathy Villalobos", "rating": 5, "text": "Jacob was Professional & Courteous! He explained my plumbing issue very clearly & offered various suggestions for resolving my Sewer Line problem! Jacob gave me a clear understanding of what is causing the problem. Now I can make an informed decision on what my options are for resolving the issue!", "date": "2025-08-27", "platform": "google", "department": "HVAC" }, { "author": "Sarah Arrasmith", "rating": 5, "text": "Daniel wins the hero award today! Fixed our leak quickly! Thank you!", "date": "2025-08-27", "platform": "google", "department": "Plumbing" }, { "author": "Linda Infanete", "rating": 5, "text": "Jake was very professional and very informative about my ducks and my heater system my air condition I would recommend him to anyone very well done thank you Jake Middleton", "date": "2025-08-27", "platform": "google", "department": "HVAC" }, { "author": "Charles Krueger", "rating": 5, "text": "We can't recommend Intelligent Design highly enough! From the design and installation of our new air conditioning system through our routine maintenance program all of the folks have been highly professional and a pleasure to work with (special thanks to Andrew, Paul, James, Todd, Dustin and Sam). We have a great system and a company we will will trust with tremendous confidence. Five stars all the way around! JP was out today and did an incredible job and really helped us out a lot!!!", "date": "2025-08-27", "platform": "google", "department": "General" }, { "author": "Vitaly Meyzler", "rating": 5, "text": "Daniel did a superb job installing a new water heater.", "date": "2025-08-26", "platform": "google", "department": "HVAC" }, { "author": "Danae Newman", "rating": 5, "text": "Service was great! They were available the day after we called, and diagnosed and fixed the problem same day. Our water pressure has never been better!", "date": "2025-08-26", "platform": "google", "department": "General" }, { "author": "Irma I Kortright", "rating": 5, "text": "Both gentlemen we\u2019re very respectful, knowledgeable and detailed. They took their time to look at the entire roof and pointed out that a coat will not be enough and that their company would not encourage a coat due to the condition of the roof. They gave me 3 estimates which I appreciate. I told them I need to run these by my daughter and they agreed to talk to her if I wanted to.", "date": "2025-08-26", "platform": "google", "department": "Roofing" }, { "author": "Al Lopez", "rating": 5, "text": "Scott performed an excellent job and was very friendly towards our animals and family. You don't usually see those qualities these. I appreciate the hard and he went beyond to complete the repairs :). Higley recommended", "date": "2025-08-25", "platform": "google", "department": "General" }, { "author": "Dan Karlsberg", "rating": 5, "text": "Came right out during an emergency. Was very professional worked with the other tenants to make sure that we were able to not disrupt other businesses as well as our own. Dan is the man!", "date": "2025-08-25", "platform": "google", "department": "General" }, { "author": "Tamra Oellig", "rating": 5, "text": "Scott was fabulous! On time and fixed my mystery leak! Super friendly too! Thank you!", "date": "2025-08-25", "platform": "google", "department": "Plumbing" }, { "author": "Andrew Sharpe", "rating": 5, "text": "Ziggy did an excellent job inspecting my AC system. He was very thorough in checking everything and made sure to explain what he was doing along the way. His communication was clear and professional throughout the process, which made me feel confident that nothing was overlooked. I really appreciated the attention to detail and the time he took to answer my questions. Highly recommend him if you\u2019re looking for reliable AC service!", "date": "2025-08-22", "platform": "google", "department": "HVAC" }, { "author": "Karen Johnson", "rating": 5, "text": "Tim worked well with us, was very knowledgeable and made sure that we understood the details of adding solar to our home. He was very friendly and professional. A good experience over all!", "date": "2025-08-22", "platform": "google", "department": "Solar" }, { "author": "Darin McDaniel", "rating": 5, "text": "Robert was a life-saver. At the end of a very long day, he got our AC back up-and-running so we could get a good night\u2019s sleep. Thank you so much, Robert and Intelligent Design!", "date": "2025-08-22", "platform": "google", "department": "HVAC" }, { "author": "Randal Dull", "rating": 5, "text": "Intelligent Design is great customer focused company and Robert was on time, courteous, professional and explained everything he did.", "date": "2025-08-21", "platform": "google", "department": "General" }, { "author": "Joe Hentges", "rating": 5, "text": "Efficient, friendly, carefully, fully explained all procedures, recommended logical next steps \u2014 quite impressive.", "date": "2025-08-21", "platform": "google", "department": "General" }, { "author": "Daniel Bever", "rating": 5, "text": "This was one of the best service repair reps have had ever come to my house for an issue to the point I signed up for a membership to this company. Took time to listen to my.problems showed me how to fix the issue I had if happens in future and didn't try to upsell me stuff I didn't need. Can't say enough great things about the service", "date": "2025-08-21", "platform": "google", "department": "General" }, { "author": "Robert Figueroa", "rating": 5, "text": "Jack and Josh were here for a couple plumbing issues and they were awesome. Great work and customer service!", "date": "2025-08-20", "platform": "google", "department": "HVAC" }, { "author": "Charlie Bluez", "rating": 5, "text": "I give them a 5 star rating because they repaired the unit by utilizing the diagnostic tools at their disposal without price gouging me. I couldn't have requested a better customer experience throughout the process. I simply can't say state how well the company did so I'm not going to try. Brandon had worked on another central air unit previously and deserves a raise and a promotion.", "date": "2025-08-20", "platform": "google", "department": "General" }, { "author": "perryhardee", "rating": 5, "text": "Very knowledgeable and very helpful", "date": "2025-08-19", "platform": "google", "department": "General" }, { "author": "Derek Chase", "rating": 5, "text": "Scott did a great job!", "date": "2025-08-19", "platform": "google", "department": "General" }, { "author": "Sharon Belgarde", "rating": 5, "text": "Ziggy was awesome!!!! Thermostat says we\u2019re cool again!!!", "date": "2025-08-19", "platform": "google", "department": "General" }, { "author": "Vickie Smith", "rating": 5, "text": "We have had Kevin over a few time with electrical problems. Great service, very courteous, knowledgeable, and willing to answer questions. We trust this company and very pleased with all service they this company provides. Thanks Kevin.", "date": "2025-08-15", "platform": "google", "department": "Electrical" }, { "author": "James Smith", "rating": 5, "text": "Outstanding service . On time and everything left clean . David excellent work and attention to detail.", "date": "2025-08-15", "platform": "google", "department": "General" }, { "author": "Tom Leavy", "rating": 5, "text": "Ryan was excellent! Knowledgeable and extremely helpful. Great attitude. Guided me through the Delta beauracracy to get the correct parts. Everything went smoothly. Ryan is a great asset to your company.", "date": "2025-08-15", "platform": "google", "department": "HVAC" }, { "author": "Rudy Molina", "rating": 5, "text": "Tyler was excellent what they could do for me but cost became a factor... maybe in the future", "date": "2025-08-14", "platform": "google", "department": "HVAC" }, { "author": "David", "rating": 5, "text": "Tyler and Matt went above and beyond our expectations with our plumbing repairs. Both of them were friendly and courteous. We will not hesitate to use them again.", "date": "2025-08-13", "platform": "google", "department": "Plumbing" }, { "author": "D. M.", "rating": 5, "text": "An amazing company! But even more so is the solar technician Matt. Extremely knowledgeable, explaining everything in great detail, he was patient and answered every single question I had. I will have no one else here to service, manage or troubleshoot our solar. I\u2019m recommending this company and would give ten stars if I could. And if Matt should happen to read this review, thank you for the time you spent on this job! We look forward to a long relationship with this company.", "date": "2025-08-13", "platform": "google", "department": "Solar" }, { "author": "David Blevins", "rating": 5, "text": "Anthony was on time and pleasant. We have been using Intelligwnt design for 15 years. Today we had another amazing service from them for HVAC and last week we had our plumbing tune up. We love this company", "date": "2025-08-13", "platform": "google", "department": "HVAC" }, { "author": "Scott Ulm", "rating": 5, "text": "Jason my technician was very informative with there services and very productive at the same time.", "date": "2025-08-13", "platform": "google", "department": "General" }, { "author": "Penny M", "rating": 5, "text": "Jack came out and did our annual inspection of our plumbing and recommended a couple things we knew were probably coming up. He did an excellent job of explaining everything, He did it all in a timely manner, cleaned up everything, and left everything better than before. We appreciate the honest, no pressure , satisfaction guaranteed work that we get every time with Intelligent Design", "date": "2025-08-12", "platform": "google", "department": "HVAC" }, { "author": "Penny Mack", "rating": 5, "text": "Jack came out and did our annual inspection of our plumbing and recommended a couple things we knew were probably coming up. He did an excellent job of explaining everything, He did it all in a timely manner, cleaned up everything, and left everything better than before. We appreciate the honest, no pressure , satisfaction guaranteed work that we get every time with Intelligent Design", "date": "2025-08-12", "platform": "google", "department": "HVAC" }, { "author": "Lisa Coffaro", "rating": 5, "text": "Steve Quiroz and Bryan got right to work measuring, assessing, planning then explaining the installation of new ducts and HVAC system.", "date": "2025-08-12", "platform": "google", "department": "HVAC" }, { "author": "Aaron Leal", "rating": 5, "text": "Daniel was very professional and knowledgeable in the services he provided. We would recommend him and his company to all our friends and family.", "date": "2025-08-11", "platform": "google", "department": "General" }, { "author": "Wolf Smith", "rating": 5, "text": "I called Intelligent Design for their drain clearing special. Their tech, T. Manley called before his arrival and then arrived promptly. He was friendly, respectful and thorough. He carried out his service, going above and beyond to make sure the repair was complete. He cleaned up the area he worked in and overall was an exemplary service tech in evert way. Intelligent Design has earned a new customer.", "date": "2025-08-11", "platform": "google", "department": "General" }, { "author": "Paula Rand", "rating": 5, "text": "Replaced central HVAC with all electric unit. Prompt, thorough, friendly, efficient. He will be coming back to do a minisplit", "date": "2025-08-11", "platform": "google", "department": "HVAC" }, { "author": "Leeann / Sam smith", "rating": 5, "text": "Would like to thank Paul the technician from Intelligent design, I appreciate for what you did for us. I spent most of my Saturday troubleshooting and running around for parts and still by late afternoon I still couldn't figure it out. \ud83d\ude20 I was angry with my self and then started calling for 24/7 help. I reached out to about 7 different companies and Intelligent D responded right away with a technician named Paul. He called me about 5 minutes after being in their system, I felt bad because I was still calling around so I asked if he can give me about 15 minutes to still make a decision on using them( me trying to save 30$ - He said no problem. So I kept looking around and no body could get to me anytime that night, just the next morning. So I got back with Intelligent D and resubmit my request and within 10 minutes Paul called me back. Here's what sets them apart. He got to my house in 20 minutes fixed the problem and showed me what was the cause all with in 45 minutes. Yes they are my favorite ones to go to and definitely will be who I highly recommend. Once again Thank you Paul and you work for a great company.", "date": "2025-08-10", "platform": "google", "department": "HVAC" }, { "author": "Adele Lea", "rating": 5, "text": "My AC went out on a Sunday night. I called Intelligent Design and James came out on Monday. He was very nice and knowledgeable. He showed me all the test and what they meant. He gave me the pros and cons and pricing to fix the 15 year old unit and the pricing for a new unit. Most companies take 2 weeks before the new unit can be installed but as an emergencies I got it installed the next day. Don't call anybody else for any heating. AC, plumbing or electrical. They will not pressure you to buy something that is not needed. They are very caring and trustworthy. Thank you James and thank you Intelligent Design. Today Tuesday Alex and Steve came out to install my new HVAC system. They were both very nice and professional. They explained to me everything they were doing. They were both extremely knowledgeable on the system. Alex kept me updated on their progress and any issues that arose. It was so hot and they both always had a smile and something nice to say. Great job Alex and Steve. Thank you both. Alex discussed with me the benefits of Aeroseal and we will be doing that in the next year. I would recommend these two as employees of the month if you do that because they both went above and beyond just installing my HVAC. They made me feel appreciated and they told me they appreciated me. When an electrical issue came up. They got the master electrician to come out. They also made sure I either got a portable ac unit if the electrician couldn't fix it or if no portable unit available put me up in hotel since the house was over 100 inside. These two care about their customers. Even though it was after 7 pm the master Electrician Jordan and Magnum. They promised me they would fix the wiring and get the unit working and get the house cooled down. Within 20 mins they had it fixed but they didn't just leave they wanted to make sure the unit didn't stop working. They saw how hot I was with the house at 101. They were so concerned that I had been without AC for 2 days. Jordan and Magnum are exceptional technicians who go way above and beyond their duties, they actually care about what the customer is going thru. Thank you Jordan and Magnum. Adele Updated 12/17/24 I had a leak from the pipes in my wall of the closet. I called Intelligent Design at 6:30 am and Justin was at my door by 8:30 am. I give Justin and Intelligent design 5 stars plus. Justin is extremely nice, friendly, and knowledgeable on plumbing issues. He is very kind and patient waiting for me to get help to have our well turned off. He explained what was wrong and how he would fix it. Since the shutoff valve was over 10 years old and not used until now, he explained all the things that could happen. Nothing went wrong and he fixed my leaky pipe in the closet in about 30 mins. Justine and Intelligent Design THANK YOU. If you have any plumbing issues call Intelligent Design. They will get to you fast, they keep you updated when they will arrive, they tell you what they are doing and best of all their prices are good. My emergency call and fixing the leak was less than $350.00. Most places charge an emergency fee of over $200. Intelligent Design will take care of you and not rip you off. 8/8/25 Tyler from Intelligent Design Plumbing performed my annual plumbing inspection and water heater flush. Tyler arrived on time, he was nice, friendly, polite, knowledgeable, professional, and thorough. He explained everything that he was doing and explained any potential future problems that he saw. He made recommendations and pricing to fix those issues. He need put pressure on me or tried to sell me anything that I didn't want or need. He was very patient with my dog Button who wants to be constantly petted. I highly recommend using Intelligent Design Plumbing for all you plumbing needs, repairs, maintenance, and annual flushing and inspections. Thank you, Tyler and we will see you soon with those upgrades.", "date": "2025-08-09", "platform": "google", "department": "HVAC" }, { "author": "Aaron Quiroga", "rating": 5, "text": "Scott was amazing, he took his time and was very thorough. He gave us excellent recommendations and emphasized which were most important. I highly recommend Intelligent Design to anyone looking for a quality plumbing inspection.", "date": "2025-08-08", "platform": "google", "department": "Plumbing" }, { "author": "Dulce Quiroga", "rating": 5, "text": "Scott is amazing! He took his time inspecting and reviewing everything with us.", "date": "2025-08-08", "platform": "google", "department": "General" }, { "author": "David Lovos", "rating": 5, "text": "Jack was friendly, conscientious and did a great job.", "date": "2025-08-07", "platform": "google", "department": "HVAC" }, { "author": "Vay Star", "rating": 5, "text": "Scott and Teo were very kind and helpful. Got everything I needed done.", "date": "2025-08-07", "platform": "google", "department": "General" }, { "author": "Barry Evans", "rating": 5, "text": "Installation of a new system from Intelligent Design has been a great experience from beginning to end! Recommend IDesign to everyone who wants quality, knowledge, and top workmanship. The following technicians have been a pleasure to work with: Sammy Ivan Chris Steve Brian Thank you all!", "date": "2025-08-07", "platform": "google", "department": "General" }, { "author": "Ethan Senor", "rating": 5, "text": "Brandon was great! Helped me get my system up and running and didn't try to sell me anything I didn't needed.", "date": "2025-08-06", "platform": "google", "department": "General" }, { "author": "Lynda Anderson", "rating": 5, "text": "Awesome service. Rob Doty arrived right on time. He was courteous, knowledgeable, and efficient. I will definitely call him again in a year when my service is due or if I have any questions in the meantime.", "date": "2025-08-06", "platform": "google", "department": "General" }, { "author": "Litsa Slavonik", "rating": 5, "text": "Jason was professional, knowledgeable, and very polite. Your company should be proud to have such a employee representing you in the field.", "date": "2025-08-05", "platform": "google", "department": "General" }, { "author": "Ayari Pannell", "rating": 5, "text": "Super friendly, and profesional and courteous...great worker!", "date": "2025-08-05", "platform": "google", "department": "General" }, { "author": "Kathleen Wilber", "rating": 5, "text": "Tyler was efficient and professional. He called ahead, was on time, polite and respectful. He listened to the problem and fixed it neatly and quickly. He did not pressure us by pushing work we didn\u2019t ask for. And, he was nice to our pets. The cats approve. I plan on using the company for future plumbing, roofing and air conditioning. Thanks again!", "date": "2025-08-04", "platform": "google", "department": "Plumbing" }, { "author": "Tim Short", "rating": 5, "text": "Intelligent Design does a great job! All the people I've interacted with are personable and provide excellent service. Today's service was provided by Paul, and he went above and beyond to get our AC back up and running cold. Thank you!", "date": "2025-08-03", "platform": "google", "department": "HVAC" }, { "author": "B Camacho", "rating": 5, "text": "We are excited in receiving our new HVAC with Intelligent Design based on our first meeting with Tim. His knowledge, professionalism, and courteous manner was very helpful in our decision making process.", "date": "2025-08-01", "platform": "google", "department": "HVAC" }, { "author": "Bob Johnson", "rating": 5, "text": "All good, excellent communication. Would diffently recommend and use in future", "date": "2025-08-01", "platform": "google", "department": "General" }, { "author": "Jill Collins", "rating": 5, "text": "Jacob and his intern Josh came to fix our toilet leak. They were both very professional,informative and performed the job quickly and cleaned up afterwards. They also asked if there was anything else that we needed for them to look at while there. I would highly recommend them.", "date": "2025-07-31", "platform": "google", "department": "HVAC" }, { "author": "Shmuel Sanowicz", "rating": 5, "text": "Jason Shreves was excellent.", "date": "2025-07-31", "platform": "google", "department": "General" }, { "author": "Donald Rosenwinkel", "rating": 5, "text": "Tyler was awesome! On time, polite, professional and knowledgeable! And did a great job!", "date": "2025-07-31", "platform": "google", "department": "General" }, { "author": "katharine godshall", "rating": 5, "text": "Scott was amazing! He walked me through the entire inspection and made friends with my dogs! He even went above and beyond to figure out why my water softener wasn\u2019t working... not what he was here for but much appreciated!! Thanks Scott and Intelligent Design. Happy customer! Katharine", "date": "2025-07-31", "platform": "google", "department": "General" }, { "author": "Hugh McCauley", "rating": 5, "text": "Shane Wyatt was awesome! Courteous and professional.", "date": "2025-07-31", "platform": "google", "department": "General" }, { "author": "Debi Norris", "rating": 5, "text": "Excellent service! Ziggy did a great job!", "date": "2025-07-30", "platform": "google", "department": "General" }, { "author": "Bill Thompson", "rating": 5, "text": "Jacob and Jack were prompt, courteous and highly sklled. They advised and answered all questios. and attended to every detail.and worked dilligently to see the project through. I highly recommend him and the Intelligent Design crew. Top tier service.", "date": "2025-07-30", "platform": "google", "department": "HVAC" }, { "author": "J Scott", "rating": 5, "text": "Kevin was professional and knowledgeable. Haven\u2019t decided if I will be using them yet, just got an estimate, but will consider them in the future if I don\u2019t.", "date": "2025-07-29", "platform": "google", "department": "General" }, { "author": "Gene O", "rating": 5, "text": "David Ross was on time, very courteous and knowledgeable about HVAC system. Excellent job. Thank you", "date": "2025-07-29", "platform": "google", "department": "HVAC" }, { "author": "Thomas", "rating": 5, "text": "I had a great inspection done by Daniel with no issues", "date": "2025-07-29", "platform": "google", "department": "General" }, { "author": "Lorenzo Morales", "rating": 5, "text": "I got home from work to find our house at 95 degrees and the AC blowing hot air. I thought it was too late in the day for service, but Intelligent sent Ziggy out to help us even though it was dark. He was extremely nice and professional. He explained clearly what the problem was and got our unit back running quickly. Lifesaver!", "date": "2025-07-29", "platform": "google", "department": "HVAC" }, { "author": "William", "rating": 5, "text": "I was awe struck at the time and detail Kyle put into evaluating our year old HVAC by intelligent design ( they are lucky to have him). We highly recommend this expert in HVAC systems. \u2b50\u2b50\u2b50\u2b50\u2b50 job by Jack Manning completing the plumbing inspection and providing info on a total water system for our home. Will be considering some recommendations made by Jack for ID.", "date": "2025-07-28", "platform": "google", "department": "HVAC" }, { "author": "Amanda M Stevens", "rating": 5, "text": "Great service! Professional, courteous, and explained next steps! Thanks again!", "date": "2025-07-28", "platform": "google", "department": "General" }, { "author": "Mike Ogle", "rating": 5, "text": "Great work! Let me know arrival time. The work i needed done was fantastic.", "date": "2025-07-28", "platform": "google", "department": "General" }, { "author": "Lauran Penn", "rating": 5, "text": "Scott was awesome! He explained everything to us in a way we could understand. Hope we are able to have him come next year for our inspection !", "date": "2025-07-28", "platform": "google", "department": "General" }, { "author": "rod vakoc", "rating": 5, "text": "Very knowledgeable technician!", "date": "2025-07-28", "platform": "google", "department": "General" }, { "author": "Catherine Swager, RNCM", "rating": 5, "text": "Really happy with Eric who went over and above to make sure our questions were answered, the HVAC was installed efficiently with minimal discomfort during the heat! Team needs a raise!", "date": "2025-07-28", "platform": "google", "department": "HVAC" }, { "author": "Ken Richardson", "rating": 5, "text": "Our technician was Tj who was incredibly knowledgeable and professional.", "date": "2025-07-27", "platform": "google", "department": "General" }, { "author": "T.J. Wolner (MajrKrunch)", "rating": 5, "text": "Scott the estimator, was most open and honest about the work needed, explaining our options clearly. I do feel that we will receive the best results from Intelligent Design A/C, Plumbing, plus. Scott was absolutely spot on! He did a thorough analysis of our system, quoting a reasonable price, and promised that we would be impressed by his plumber. The next day, Friday, Fabian Desantiago and his assistant Josh, spent nine hours in the miserable heat finding and correcting a bad part the wholesaler had sold. This is one extremely professional technician who refuses to quit until the job has been completed correctly and completely. They started on our job at 12:30 and turned the system on at 9:35 pm, Friday evening; both were absolutely drenched but proud of their performance, as we are most grateful. Thank you, gentlemen; you saved my hide.", "date": "2025-07-26", "platform": "google", "department": "HVAC" }, { "author": "Dani", "rating": 5, "text": "Daniel was very knowledgeable without being pushy. We would be happy for him to return for our next service.", "date": "2025-07-25", "platform": "google", "department": "General" }, { "author": "Robert Abel", "rating": 5, "text": "TJ was friendly, knowledgeable and thorough in his fall inspection visit and report. He also explained how some of the newer technology could prolong the life of our systems and help us save money in electrical fees.", "date": "2025-07-25", "platform": "google", "department": "Electrical" }, { "author": "Deborah Parrish", "rating": 5, "text": "JP was awesome!!!!!! Very knowledgeable and friendly. Explains all possibilities! Will request him again!", "date": "2025-07-25", "platform": "google", "department": "General" }, { "author": "Hayden Bono", "rating": 5, "text": "Thanks david and magnum for your help at my grandpas place, great work and it was a pleasure talking to yall", "date": "2025-07-25", "platform": "google", "department": "HVAC" }, { "author": "Bonnie O'Connor", "rating": 5, "text": "Kevin from intelligent design was an absolute joy to work with. He was very friendly and informative and did a wonderful job. I would highly recommend intelligent design for any of your air conditioning heating or plumbing and electrical needs .", "date": "2025-07-24", "platform": "google", "department": "HVAC" } ], "facebookReviews": [], "pulsemReviews": [ { "author": "Yvonne Montejano", "rating": 5, "text": "Sayge was very professional and thorough.", "date": "2026-05-29", "platform": "pulsem", "department": "General" }, { "author": "Courtney Wills", "rating": 5, "text": "Sage was amazing! Great communication and efficient! He explained everything that was going on and was very friendly. Bonus points for being nice to my little boy and bringing homemade cookies :)", "date": "2026-05-29", "platform": "pulsem", "department": "General" }, { "author": "Djuanz 15", "rating": 5, "text": "It was very nice experience, very thorough, and kind.", "date": "2026-05-29", "platform": "pulsem", "department": "General" }, { "author": "Danny Radan", "rating": 5, "text": "You absolutely should have intelligent design do any service you need, do not look elsewhere. I had a previous hvac person perform a cleaning (no where near intelligent design performance of deep cleaning) which he did 20 minutes of work and only made small change compared to intelligent design actually making my house cooler then it ever has been before. I have signed on for their membership so they can help continue my preventative care for my home and would urge others as well. Thank you personally to Jordin and Dominick", "date": "2026-05-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Ralph Burgher", "rating": 5, "text": "Adam was fantastic. Found the problems and completed a quick fix additional parts are located. I am very glad I called intelligent design to look at my HVAC system.", "date": "2026-05-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Regina Foster", "rating": 5, "text": "Stage was awesome, we will definitely request him again. He cleaned and serviced the air conditioners . Thanks Sayge.,", "date": "2026-05-22", "platform": "pulsem", "department": "General" }, { "author": "Leslie McCowan", "rating": 5, "text": "Intelligence Design is a complete scam!! They pretend to offer a free HVC evaluation. They then fabricate a problem and ask for thousands of dollars to repair it. They use old fashioned coercion, and scare tactics. They asked for 5000$ for a unit that was serviced easily for 500$. Be careful who you let into your home. Always get a second opinion and NEVER trust Intelligence Design in Tucson Arizona.", "date": "2026-05-22", "platform": "pulsem", "department": "HVAC" }, { "author": "T Matelson", "rating": 5, "text": "Thank you Adam and Nate for the tremendous service on my HVAC system, a maintenance visit that went the extra mile. I will now benefit from purchase of a new state-of-the-art Indoor Air Quality unit to protect me from the substantial dust + particulates that abound in Southern Arizona. Happily, the AC unit got cleaned of the leaves + debris, inevitable in a treed, windy environment. Glad for the tips for me on keeping it cleaner to run better, helpful advice about running the system fan seasonally to get the best results from this high performance system. Happy to be confident I have what I was promised.", "date": "2026-05-21", "platform": "pulsem", "department": "HVAC" }, { "author": "ITEOTWAWKIAIFF", "rating": 5, "text": "Update to my review May 2026: I am growing tired of this company and their relentless push to get everyone on a subscription plan. I got voicemail saying my solar wasn\u2019t working and they should come check it out for $129 but would waive the fee if I sign up for their subscription service. I checked my APP and solar seems to be working properly. So, either they see something I don\u2019t, or they are hoping I\u2019d say come out and check then I\u2019m trapped paying. Very disappointed in the way this world is going and IDESIGN is perpetuating the downfall. IMHO Original review: JP and Alex came out to do our service today. They were both excellent. Friendly. Great customer service. Thanks guys!", "date": "2026-05-21", "platform": "pulsem", "department": "Solar" }, { "author": "Judy Spencer", "rating": 5, "text": "Very efficient and great service", "date": "2026-05-20", "platform": "pulsem", "department": "General" }, { "author": "Jessica Knapp", "rating": 5, "text": "They took care of our mini-split issue, quickly and efficiently. Thank you!", "date": "2026-05-20", "platform": "pulsem", "department": "General" }, { "author": "John Harmon", "rating": 5, "text": "Anthony, the technician, came out and fixed our spigot. Appreciate the service", "date": "2026-05-19", "platform": "pulsem", "department": "General" }, { "author": "Katie Campbell", "rating": 5, "text": "Had an amazing experience with this company today. Sayge showed up right on time, called beforehand like promised, and was professional from start to finish. He even brought fresh cookies from the company, which was such a thoughtful touch. He was also incredibly patient and understanding while I was working from home, making sure to wait until I was available to talk instead of interrupting me while I was busy. That level of consideration honestly stood out right away. He took the time to thoroughly inspect everything, explained things in a way that was easy to understand, and handled a few fixes super quickly. You could tell he genuinely cared about doing quality work and making sure everything was checked properly instead of rushing through the appointment. At the end, Sayge went over all of their recommendations with me and even had the owner, Tim, on the phone to answer questions. What I appreciated most was that there was absolutely no pressure to sign or commit to anything on the spot. They completely respected that I wanted to discuss everything with my dad first, which honestly says a lot about the company. The entire experience was smooth, professional, and stress-free \u2014 even my dog approved, and was happy to let Sayge hang out In our home for a while . I would absolutely recommend them to anyone needing AC service.", "date": "2026-05-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Nancy Mellan", "rating": 5, "text": "we recently had a new water heater installed by Mr. McCay of Intelligent Design AC. Mr. McCay was very professional and detailed in his work. He explained clearly, everything he was attending to as well as advising us on the new water heater size and functioning. We have been long time customers of Intelligent Design and have been very impressed with their work.", "date": "2026-05-18", "platform": "pulsem", "department": "HVAC" }, { "author": "E S", "rating": 5, "text": "Jordan does a quality professional service that is informative and thorough. Friendly and efficient makes him a pleasure to deal with.", "date": "2026-05-18", "platform": "pulsem", "department": "General" }, { "author": "Barbara", "rating": 5, "text": "I recently had work done in my home by Intelligent Design, and I am extremely pleased with the results. The HVAC technicians were doing my yearly checkup when I noticed a water leak in the bathroom. The leak was inside the wall, and I had to re-pipe my home. The plumbing team was efficient and knowledgeable, quickly resolving all issues and ensuring everything ran smoothly. The subcontracted drywall repairs were seamless, with the crew leaving no trace of the previous damage and providing a perfectly finished surface. The HVAC team doing my yearly service was professional and thorough, optimizing my system for comfort and energy efficiency. Overall, the quality of work and attention to detail across all services exceeded my expectations. I highly recommend their services to anyone looking for reliable and skilled professionals.\ud83d\ude0a Jason and Josh just finished the plumbing repairs at my home. They were both professional and friendly. They worked as a team to complete the work. I was walked through what they had done and everything was done to my satisfaction. \ud83d\ude00", "date": "2026-05-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Lori Prince", "rating": 5, "text": "Erik H was very thorough and explained everything in a way I was able to understand. He was very kind in explaining everything.", "date": "2026-05-14", "platform": "pulsem", "department": "General" }, { "author": "J. Doyle", "rating": 5, "text": "Adam was at our home within hours of us calling. What an absolute wonderful human and technician!! So very kind and explained everything. I didn\u2019t understand several things and he took the time to make sure I understood with kindness. What a great person! Thank you Adam!!", "date": "2026-05-13", "platform": "pulsem", "department": "General" }, { "author": "Kitt Farrell-Poe", "rating": 5, "text": "Steve and Brian installed my 2 mini-splits with professionalism, and they respected both me and my home. Awesome folks. Troy and Patrick also worked hard to meet my needs. Thank you all!", "date": "2026-05-13", "platform": "pulsem", "department": "General" }, { "author": "Merrill Sproul", "rating": 5, "text": "True came by today to perform pre-summer preventative maintenance on our HVAC system. He identified that there was too much dust built up on the blower fan. We authorized him to remove and clean the blades. He explained everything in a manner that was understandable. He is a delightful young man and a credit to I2.", "date": "2026-05-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Josh", "rating": 5, "text": "Fantastic service, very fast and friendly, and we love the new sink! Would highly recommend Intelligent Design for your plumbing needs. McKay was particularly helpful and informative, and does great work.", "date": "2026-05-13", "platform": "pulsem", "department": "Plumbing" }, { "author": "Betty", "rating": 5, "text": "Erik H was prompt, worked quickly and provided a masterful job! Very pleased and welcome him to my group of ID professionals", "date": "2026-05-13", "platform": "pulsem", "department": "General" }, { "author": "Roger Harned", "rating": 5, "text": "Our experience with Estevan was great! We want him back every time to service our home units!", "date": "2026-05-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Jennie Watkin", "rating": 5, "text": "I had a great experience with Anthony Brown. He replaced my water heater on a quick, efficient manner. He was very professional and helpful! Don't hesitate to use Intelligent Design. Mark, who works on the office was also helpful and responsive to my concerns!", "date": "2026-05-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Kimberly Williams", "rating": 5, "text": "Sayge, Was polite and thorough with our preventative maintenance appointment. He took the time to explain all that he did and what we could do to improve our system performance. We trust Intelligent Design and feel they have always operated with integrity with us.", "date": "2026-05-11", "platform": "pulsem", "department": "General" }, { "author": "randy aguirre", "rating": 5, "text": "Sayge was professional, informative, honest, and polite.", "date": "2026-05-11", "platform": "pulsem", "department": "General" }, { "author": "Ginger Montgomery", "rating": 5, "text": "Adam came out to service our Hvac. He was professional, friendly, and informative about all we needed done. He showed us pictures and we went out and looked at what needed to be done si we could make an informed decision. World recommend his services", "date": "2026-05-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Art Chavez", "rating": 5, "text": "Love our Technician McCay! He is very personable, knowledgeable and professional. He has excellent communication skills!", "date": "2026-05-10", "platform": "pulsem", "department": "General" }, { "author": "Benny Marin", "rating": 5, "text": "First time I ever dealt with Intelligent Design and I was blown away by their outstanding customer service working me into their already full schedule, thank you Mark! The technician dispatched to my home (Octavio) was courteous, professional, and stayed the course until my many AC issues were resolved. I cannot thank Octavio or Intelligent Design enough and endorse them 100%. And by the way, love your commercial!", "date": "2026-05-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Melissa Wil", "rating": 5, "text": "Octavio was extremely helpful and dedicated to ensuring our AC was repaired correctly and fully functional. Additionally he was very through in his explanations of his repairs and parts that where needed. We will definitely be requesting him for any future HVAC needs.", "date": "2026-05-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Jeanne M. Collins", "rating": 5, "text": "Adam came out to do the yearly maintenance on our AC unit. He found a couple of small issues which he was able to fix. I love Adam\u2019s approach of explaining what he was doing so I had a complete understanding of what was being done. He was very knowledgeable which gives me the confidence to request him to be the person I want to come out here the next time. Adam has a great personality and is very upbeat and professional. Thanks Adam!!", "date": "2026-05-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Jackie Lawrence", "rating": 5, "text": "My old house needed a new water heater and a functional water shut off valve. My technician McKay Barley was knowledgeable, thorough and helpful in explaining the process of replacement and repair. No surprises and the usual quality job from this company & this workman!", "date": "2026-05-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Kathleen Wischmeyer", "rating": 5, "text": "Tyler came out SAME day and did a great job unclogging my system and went the extra mile cleaning up. I would highly recommend Intelligent Design and Tyler! I\u2019m definitely telling everyone I know!", "date": "2026-05-06", "platform": "pulsem", "department": "General" }, { "author": "Victor Canoy", "rating": 5, "text": "Octavio did an excellent and He was very knowledgeable about his work and went above and beyond my expectations.", "date": "2026-05-06", "platform": "pulsem", "department": "General" }, { "author": "D Roc", "rating": 5, "text": "Sage was great. Super friendly and very informative.", "date": "2026-05-04", "platform": "pulsem", "department": "General" }, { "author": "Cathy Swager", "rating": 5, "text": "Kevin and Adrian were quick, knowledgeable and took all the boxes for recycling! We really appreciate all they did!", "date": "2026-05-01", "platform": "pulsem", "department": "General" }, { "author": "edward urig", "rating": 5, "text": "Intelligent Design lives up to its name. Our technician was outstanding and stayed until the job was done correctly. Thanks", "date": "2026-05-01", "platform": "pulsem", "department": "General" }, { "author": "Johnny Lundstrom", "rating": 5, "text": "Intelligent Design sent out an HVAC technician today by the name of Sage. He serviced our air conditioning unit today and his attention to detail, explication of service and friendly attitude were a refreshing reminder of what customer service is all about. Intelligent design has been servicing our unit for approximately 6 years and we really appreciate the quality employees they hire. Thank you", "date": "2026-04-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Penny Fisher", "rating": 5, "text": "Justin was very professional and informative we have used intelligent design for several services.", "date": "2026-04-29", "platform": "pulsem", "department": "General" }, { "author": "Shirley Gray", "rating": 5, "text": "Chris and Alex did the install of our new heating and cooling unit. They were amazing in their attention to detail. We so appreciated how hard they worked. Alex was thorough in explaining everything to us. We loved the new unit immediately. Yesterday, Adam and Loretta sealed our ductwork, which will help my allergies considerably. They were also amazing workers. Yea, team! April 29 2026 Sayge was amazing in his attention to detail, thorough explanations, and taking the time to check everything with my HVAC system. Good job, kiddo!!!", "date": "2026-04-29", "platform": "pulsem", "department": "HVAC" }, { "author": "sadiedog96", "rating": 5, "text": "I have another good review for intelligent design of Tucson. Kevin and Brian came out today for Electrical review and they were very professional gave me great advice for additions to my house. All of the technicians that come out here have always given me great advice about my house and information that I did not know. Thank you, Mary Heffner", "date": "2026-04-28", "platform": "pulsem", "department": "Electrical" }, { "author": "Susan Rogers", "rating": 5, "text": "Sayge was very pleasant and did his job very well. Even our cat liked him.", "date": "2026-04-27", "platform": "pulsem", "department": "General" }, { "author": "T G", "rating": 5, "text": "Sayge and Jordin provided excellent customer service during my AC tune-up. They answered all of my questions clearly and were very helpful throughout the process. I highly recommend Intelligent Design.", "date": "2026-04-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Estevan Ellingsworth", "rating": 5, "text": "Jordin was awesome and witty.", "date": "2026-04-23", "platform": "pulsem", "department": "General" }, { "author": "Alfredo Mesa", "rating": 5, "text": "I\u2019d like to give a shout-out to Service Tech Jonathan for his professionalism and the thorough maintenance he performed on my AC unit. He took the time to clearly explain the results of the service without applying any pressure to purchase additional products or services. He made thoughtful recommendations but ultimately left the decision entirely up to me, which I really appreciated.", "date": "2026-04-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Beth J", "rating": 5, "text": "Sayge did a great job. He's friendly & helpful. He had good suggestions. He cleaned up the filters nicely. He has great HVAC costumer service!!!!", "date": "2026-04-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Lorraine Bourgoin", "rating": 5, "text": "Robert Balderrama demonstrated such honest commitment to handle his responsibility to me as a customer. I also recognized his allegiance, respect and trust in the company he represents. Very professional and impressive. I hope to be able to manage the cost of their duct cleaning service in the near future.", "date": "2026-04-22", "platform": "pulsem", "department": "General" }, { "author": "Sherlynna Lee Wong", "rating": 5, "text": "Ryan Sandoval (who came highly recommended by a neighbor) was very professional and personable. He took the time to listen and informed me what to expect. Once he was done with the inspection, he was patient in walking me through all the details of his findings and answering all my questions. When he came back a few days later to perform the work, he was meticulous, thorough, and kept me updated on the process. Once the work was completed, he once again was thorough in explaining to me all that was done and showed me the comparative video footage. I am confident he did the job really well and I should have nicely flowing drain pipes for a long time. Thank you so much Ryan!", "date": "2026-04-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Melanie Isa", "rating": 5, "text": "McKay was fast and efficient with our plumbing services. We\u2019ve trusted Intelligent Design with our HVAC and plumbing needs.", "date": "2026-04-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Stephen DArrigo", "rating": 5, "text": "Tyler was great. Super chill and nice to talk to. Went around and did his thing and all was well.", "date": "2026-04-17", "platform": "pulsem", "department": "General" }, { "author": "Sid Neeto", "rating": 5, "text": "I am the type of person who gets a bit anxious when new people come to do work in my house for the first time. Making an appointment was very easy. Erik H. came out to do an estimate for the work I wanted done. His appearnace (dress and demeanor) was that of a consummate professional. An appointment to do the work was set up soon thereafter. Erik H. arrived exactly when he said he would. He was personable and communicated well. He performed the work in an organized and professional manner , was was respectful of property, making sure each area he worked in was clean before he proceeded to the next. He was knowledeagble and instilled confidence in me that the work was performed properly. Upon completion, he made sure that I was satisfied with the work performed and whether there were any questions or concerns. It was a great experience overall.", "date": "2026-04-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Kay1197", "rating": 5, "text": "TJ Palmore explained everything very thoroughly and more than once. The needed work is a lot of money to me, and he was very patient in reviewing what work is needed (or not needed necessarily for my situation). He spent a lot of time and went over the details repeatedly. He showed me many photos, which I appreciate. I'm grateful for his expertise and patience. The HVAC system repair WILL be done. This was the inspection...and more. For the inspection, I paid $129. His visit was beyond what was required, so thank you TJ!", "date": "2026-04-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Leo Reynaga", "rating": 5, "text": "Great experience overall Erik Hermansen. He added outlets and repaired several light fixtures with high quality work. He took the time to clearly explain our options before starting, which we really appreciated. The job was completed efficiently and at a very reasonable price. Highly recommend.", "date": "2026-04-16", "platform": "pulsem", "department": "General" }, { "author": "Ted Murdock", "rating": 5, "text": "Kevin and Brian did a great job we appreciate it", "date": "2026-04-16", "platform": "pulsem", "department": "General" }, { "author": "Jessie Anaya", "rating": 5, "text": "Logan installed the new water heater after ours was leaking. He was extremely careful and intentional not to hit anything in our small space. Thank you Logan for being professional, respectful and friendly during the install! Intelligent Design showed up when the plumbing company we pay a monthly fee wouldn't make time.", "date": "2026-04-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Brian Johnson", "rating": 5, "text": "Danny was very easy to work with. He was knowledgeable and polite. If I ever need help again, I will insist on him.", "date": "2026-04-15", "platform": "pulsem", "department": "General" }, { "author": "Justine Lewis", "rating": 5, "text": "As a buyer's real estate agent I was impressed with Logan as he very calmly and diligently dealt with a piece of equipment that needed some attention. He was able to efficiently repair the problem and able to provide us the most important sewer scope that we needed. I will definitely choose Intelligent Design Air Conditioning, Plumbing, Solar & Electric for all my future inspection needs. Thank you Logan and the entire team at Intelligent Design.", "date": "2026-04-15", "platform": "pulsem", "department": "Plumbing" }, { "author": "Michele Cais", "rating": 5, "text": "So far so Good. Anthony has been the best! He\u2019s gone to bat with my insurance company and won the battle. I highly recommend Intelligent Design to anyone and everyone if you want the job done. They had to remove and reinstall the solar panels in order to do the new roof. Everything works better now than it did before.", "date": "2026-04-14", "platform": "pulsem", "department": "Solar" }, { "author": "Charles Hintz", "rating": 5, "text": "Erik H did a great job installing new undercounter LEDs, fixing a failed GFI and installing light timers. He explained my options quoted a price and delivered on time. What a pleasure. CBH", "date": "2026-04-09", "platform": "pulsem", "department": "General" }, { "author": "Gregory Gonzales", "rating": 5, "text": "McKay rocked it! He replaced the water heater and installed a filter for the house while my wife and I bummed around on our day off. He kept me updated as he went, explained how to take care of and use the system, and took care replacing old pipes that some folks might have had trouble with. Great service. I'll use them again and recommend them as well.", "date": "2026-04-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Kathy F", "rating": 5, "text": "Erik H was professional gave me many options and he deserves a raisin salary", "date": "2026-04-09", "platform": "pulsem", "department": "General" }, { "author": "Patrick", "rating": 5, "text": "Brandon was fantastic. His inspection was thorough and very detailed with all of his findings. He was patient and explained his recommendations. Justin and Jeremy came out to do the actual install, and both were very professional and clearly communicated what was being done. Install and cleanup was done, and was everything I hoped for. Would recommend this company to anyone who asks!", "date": "2026-04-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Jim McDougall", "rating": 5, "text": "We are so impressed with the knowledge of Logan and Emily. With the horrible experience with Strongbuilt, it is refreshing to have a reputable company as Intelligent Design handle our dangerous gas leak situation we have had for 16 days with our gas being red tagged from SW Gas. Logan and Emily spent an extensive time with us explaining details and all our options. We thank these two and the company as a whole for their assistance. Best regards to all. Jim and Linda", "date": "2026-04-08", "platform": "pulsem", "department": "Plumbing" }, { "author": "Tammy Welshons", "rating": 5, "text": "I found Logan to be great, have great people skills very polite, very attentive and I would recommend him to anybody. McKay was awesome with putting in the softener and water heater. Great personality and people skills. Awesome job guy!!!!!!", "date": "2026-04-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Craig Sharpe", "rating": 5, "text": "I don't think intelligent design gets enough credit for their electrical department. Erik hermansen is an amazing, Imaginative electrical engineer who really knows his business. He got my whole power system in a much more safe state with surge suppression on both the AC and whole house. Plus swapped out breakers that were not standard in the box that would have attracted inspection from an insurance inspector. Not that they were dangerous, just they were the wrong brand. And I paid a very reasonable price and feeling much more confident about my house's power. Including my solar setup. Much more redundant now. I will post a picture here of Erik. Nicest guy you'll ever meet and really explains it to you very well.", "date": "2026-04-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Jennifer Lohmeier", "rating": 5, "text": "We had Nathan Wolfe come to our home on 4/3/26. He was very knowledgeable and incredibly thorough and found things that had gone unchecked on our HVAC system from other companies during previous maintenance checks.", "date": "2026-04-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Diane M", "rating": 5, "text": "Logan and Emily were great!", "date": "2026-04-07", "platform": "pulsem", "department": "General" }, { "author": "Catherine Stewart", "rating": 5, "text": "I had Chris come out to assess a leak in my back yard. He confirmed it was a water line so I then use my water and sewer warranty to get it fixed for free. He was reassuring and my Lab Zander gave him a gold star too! Great service for both plumbing and A/C services! I have a maintenance agreement so they come out 3 times a year and I feel they give me good information and good advice. Just had Jake repair my A/C. Parts needed to be ordered and took over a week to get here with the pandemic issues. Jake set up a one-room A/C to tide me over and worked late the day the part came in to make sure I didn\u2019t have to spend another hot day (97) without my whole house being chill. He also came over when I tripped a circuit and got the temp A/C running again. I truly believe Jake is the kind of young man who really cares about customers and goes above and beyond to help! He\u2019s my favorite and I always ask for him! And my dog Zander thinks Jake walks on water which is definitely a 5 star review! Catherine Todd came out to service my HVAC and found mold so I needed a part which I had trouble financing. He left them a few minutes later came back and said let\u2019s try our old finance company. They approved the loan and now my air is much cleaner, and with my severe asthma I am so grateful Todd went beyond the regular great help this company gives and took that extra time to really help me! Thanks Todd! I called his boss to brag on him and he\u2019s been teased all day! This company is wonderful and their staff turnover is very low because they treat staff like family! Catherine January 2022 Two days later my tankless water heater died and I called Gabriel who has come out in the past and is honest and very dedicated to doing the best work possible. He asked me to take a picture of my dead tank and from that was able to bring me a much better brand of heater first thing the next day. He was unable to finish installing it because it needed different wiring so he called in electricians Adam and Matt and they all worked late to make sure I had hot water the same day. Gabe also reached Amy at the office and she had my loan expanded to add the new work. Again, they went out of their way to take care of me, and I will always remain a customer and fan of Gabe and his great team. Catherine Brandon came out to do my winter service and was very nice and explained my thermostat for me ( again)! I realize that my contract will be up this year and will definitely continue with this excellent company! All the techs who come out are helpful and love my dog which makes them super dudes for me! Catherine 3/14/24 Jacob came out to inspect my plumbing and cleaned my tankless water heater. He gave me some recommendations for some other work and helped me prioritize what needs to done when. I like seeing the big picture because I can\u2019t afford to do it all now but can budget for it. He is very helpful and my pup loves him! These guys are all dog lovers and take time to pet and love on my dog! An extra bonus Preston Burt came out to check my roof and solar panels and reassured me all is well. I needed a check up for a Heloc loan and he rearranged his schedule for me. I am a member so there was no charge for this. I have recommended Preston to my neighbor because I was very pleased with his assessment and report. I always get excellent results with Intelligent Design! 4/6/26: McKay came to repipe my main line from the alley to my house and put in new cut off valves. He worked so hard and was so patient cutting through some old concrete and weeds. He earned his Doublewide in Heaven\u201d as my Tennessee friend used to say! And posed with Zander for a picture too! I definitely recommend McKay and Intelligent Design for any future projects. I\u2019ve been a customer for many years and am always amazed at the quality of their work and their kind and professional technicians. Here is a photo of McKay with Zander!", "date": "2026-04-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Stephen Kelly", "rating": 5, "text": "Excellent experience with Anthony Brown. He arrived when he said he would, took the time to work with the manufacturer (Bosch) of an unfamiliar tankless water heater and remedied the problem. Certainly 5 stars and I will use again in the future for my plumbing needs.", "date": "2026-04-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Gerald Jordan", "rating": 5, "text": "Technician Jordan Oliver did a great job.", "date": "2026-04-06", "platform": "pulsem", "department": "General" }, { "author": "michael septoff", "rating": 5, "text": "Logan is a neat guy, very professional and still manages to be fun to work with.", "date": "2026-04-04", "platform": "pulsem", "department": "General" }, { "author": "James Shak", "rating": 5, "text": "Anthony was amazing! He was very professional and had a great personality. He came checked out our water pressure, water softener, and our water heater! He then switched out or kitchen faucet very quickly and made sure everything was to our liking. I would definitely recommend him for your next service!", "date": "2026-04-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Rhonda Smith", "rating": 5, "text": "Thank you for the excellent response, professional support, and service. Logan absolutely went above and beyond. He kept us informed all through the process. He was friendly, easy to talk to and answered every question. I highly recommend Intelligent Design Air Conditioning, Plumbing, Solar and Electric. They responded to a plumbing issue but I will not hesitate to call them again for their other specialties.", "date": "2026-04-01", "platform": "pulsem", "department": "Plumbing" }, { "author": "Rob Chen", "rating": 5, "text": "Good and efficient service.", "date": "2026-04-01", "platform": "pulsem", "department": "General" }, { "author": "Old Chicago", "rating": 5, "text": "Professional and Polite. Inspection and addressed concerns.", "date": "2026-04-01", "platform": "pulsem", "department": "General" }, { "author": "Abel Alvarez", "rating": 5, "text": "EDIT: Tyler Smalling was the plumber Intelligent Design had sent when we were having issues with our clogged toilet. Tyler showed up, assessed the situation and within a minute he was done. Super professional and I'm thankful for the job he did. JP did an amazing job when it came to diagnosing the issues with my AC and thermostat. He gave me some awesome tips to maintain my AC and furnace. It's my first home and I'm definitely a newbie when it comes to my systems so his input was greatly appreciated.", "date": "2026-04-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Merrill Cochran", "rating": 5, "text": "We had Nathan come out today! Amazing customer service he answered all our questions and did a great Job. We are very happy with the service !", "date": "2026-04-01", "platform": "pulsem", "department": "General" }, { "author": "Craig Preston", "rating": 5, "text": "Nate\u2019s great. Everything went fine. Competent, pleasant. Highly recommend.", "date": "2026-03-31", "platform": "pulsem", "department": "General" }, { "author": "Robert Cramer", "rating": 5, "text": "Erik H. did a great job and was very friendly. Awesome service!", "date": "2026-03-31", "platform": "pulsem", "department": "General" }, { "author": "Josh Brooks", "rating": 5, "text": "Logan was absolutely terrific. He trouble shooted our severely clogged sink. Was incredibly thorough and courteous and neat. The best.", "date": "2026-03-31", "platform": "pulsem", "department": "General" }, { "author": "Christian Gerardo Israel Ozorio", "rating": 5, "text": "Quick, professional, and skilled", "date": "2026-03-30", "platform": "pulsem", "department": "General" }, { "author": "Linda Topping", "rating": 5, "text": "Eric H did a complete electrical inspection of the house and replaced and corrected several deficiencies that he found plus added a ceiling fan I added to his list. He is so efficient and pays attention to all details. I am very impressed that he was able to single handedly complete his list plus the job I added. He retained a positive and attitude throughout the entire process. Great guy!!", "date": "2026-03-30", "platform": "pulsem", "department": "HVAC" }, { "author": "Joseph Swager", "rating": 5, "text": "We had a leak at the meter, and had Tucson Water out then Intellegent Design came out. This team was efficient, thorough and got the job done in 1 day! Very respectful of property. We have had Intelligent Design for years and they just don't disappoint.", "date": "2026-03-27", "platform": "pulsem", "department": "Plumbing" }, { "author": "Ricardo R. Rodriguez", "rating": 5, "text": "Adam and Sayge did a great job servicing our ac unit today!! They were very thorough and professional on the job!! Explained what needed to be fixed and very helpful explaining any questions we had!! Looking forward to working with them in the future!!", "date": "2026-03-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Paul Henrikson", "rating": 5, "text": "Very satisfied with tankless water service and under sink repairs. Polite and professional.", "date": "2026-03-26", "platform": "pulsem", "department": "General" }, { "author": "David Zill", "rating": 5, "text": "Troy did a great job with our AC service. Explained the issues we have, and walked us through the options available to us. Customer service is usually the main thing lacking in businesses these days....not with these guys. Top notch service!", "date": "2026-03-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Sandy Metzger", "rating": 5, "text": "Jack at Intelligent Design was exceptional and completely turned a difficult experience into a very positive one. From the moment he arrived, his knowledge, professionalism, and experience were immediately evident. He took the time to carefully assess everything, explain what needed to be addressed, and ensure every detail was handled correctly. What stood out most was his genuine commitment to doing the job right. He was patient, thorough, and went above and beyond to make sure we felt informed and confident throughout the entire process. His honesty, attention to detail, and problem-solving ability truly set him apart. It is rare to find someone with this level of skill and dedication. Jack not only corrected the issues, but also restored our confidence through the quality of his work and the way he handled everything. We are truly grateful for his outstanding service and highly recommend him to anyone looking for dependable, knowledgeable, and professional help.", "date": "2026-03-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Lynn Martin Sanchez", "rating": 5, "text": "I had a hot water heater and toilet replaced, among other things. My service was excellent. And that is all due to ANTHONY BROWN who went above and beyond to fix everything, give excellent advice, and work around my schedule. Anthony is the very best: friendly, professional, a kind and generous man. I won't have anyone else. Ask for him by name! He will not disappoint!", "date": "2026-03-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Bunni Howard", "rating": 5, "text": "Superior service. Erik H did an outstanding job I would highly recommend him for any electrical projects that you may have", "date": "2026-03-25", "platform": "pulsem", "department": "Electrical" }, { "author": "Kelly Shanks", "rating": 5, "text": "Noah was polite personable and got the job done on time.", "date": "2026-03-24", "platform": "pulsem", "department": "General" }, { "author": "Mary Veres", "rating": 5, "text": "Octavio did a great job. He was on time and careful in his work as I work from home and it was a work day. He took photos and showed me my system\u2019s insides to see how clean it is. I definitely recommend this company for HVAC servicing.", "date": "2026-03-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Steven Graybar", "rating": 5, "text": "Octavio was kind, thoughtful, and highly skilled. I recommend him and his work without reservation.", "date": "2026-03-22", "platform": "pulsem", "department": "General" }, { "author": "Vector Sucks", "rating": 5, "text": "Standing behind their work, making things right.", "date": "2026-03-21", "platform": "pulsem", "department": "General" }, { "author": "Collin Moss", "rating": 5, "text": "TJ is so knowledgeable and solved all my issues.", "date": "2026-03-20", "platform": "pulsem", "department": "General" }, { "author": "Mary Spyros", "rating": 5, "text": "I had a very positive experience with Erik H ....he did a. Dry good job both times he was here. In addition, he educated me about the breakers and a lot of other hints. Thank you for employing him! Mary I had a very good experience with my HVAC services today. Nathan and True did a very thorough inspection of all by equipment and both were knowledgeable and very customer oriented. Thank you for such a great service.", "date": "2026-03-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Kate Sanderson", "rating": 5, "text": "I called Intelligent Design in the morning and asked if there was any hope of a service call on the same day. The service rep asked if the situation was an emergency and I had to honestly say no. They has several emergencies at the time but they would try to get to get a technician out. At approximately 4:00 PM two technicians were at my door. They took pictures of the problem with the ac unit so there was no doubt of the reason for the failure. They had part they needed and the air conditioner running in 20 minutes. The Techs were just great. The price of repair was reasonable. They had to clean the evap coils and replace the inline current controller. I will of course call them if we have another problem with our A C", "date": "2026-03-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Gilbert Lozano", "rating": 5, "text": "I had a great experience with Intelligent Design today! Erik electrical technician, he worked hard and professional. He is a talented carrying individual and loves the work he does, especially for making other people\u2019s lives better with the knowledgeable work he does! Intelligent Design is lucky to have him on their staff. I will definitely have them back to do some more work in my home, you can trust him to do outstanding work in your home as well! I give this Company 10 stars along with Erik!\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f Gil Lozano", "date": "2026-03-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Barbara Earling", "rating": 5, "text": "This is the second time Kyle came to my home, He is a great guy and dedicated to his job and I requested him to install a surge protector to my furnace. Great company", "date": "2026-03-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Dan Adams", "rating": 5, "text": "Adam was great. Found issues with cooling quickly. Decided to replace system. Intelligent Design will have system replaced this week. Highly recommend.", "date": "2026-03-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Roone McKaig", "rating": 5, "text": "Octavio serviced both of our AC units today and did an excellent job. He was very thorough, professional, and communicated clearly throughout the process. He took the time to check everything carefully and explain what he was doing, which I really appreciated. It\u2019s clear he takes pride in his work. I highly recommend Octavio and the team at Intelligent Design.", "date": "2026-03-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Michael Walton", "rating": 5, "text": "My house had a plumbing leak in a ceiling that I could not locate even after removing the damaged ceiling. Tyler M. took the time to carefully review the possible sources, create a plan for minimum drywall repair, and did find the very slow leak. Final Grade: A+, Tyler showed respect for my house, my time, and did a great job on a difficult leak that worked its way through a wall and ceiling to where it finally appeared.", "date": "2026-03-16", "platform": "pulsem", "department": "Plumbing" }, { "author": "Kathleen Sinclair", "rating": 5, "text": "Britney and Jonathan did a through inspection and clear explanation of work to be performed.", "date": "2026-03-12", "platform": "pulsem", "department": "General" }, { "author": "Chris Jeschor", "rating": 5, "text": "Jonathan Smith did the summer maintenance for our HVAC on 3/11/2026. He was on time, pleasant, knowledgeable, answering all of our questions, and very thorough and professional when checking out our system. I highly recommend him!", "date": "2026-03-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Erick Stone", "rating": 5, "text": "Ohh, he was so absolutely adorable.My dogs wanted to eat him up. So hard to find honest, upfront people who provide such an essential service.Well, look no further, because intelligent design fits that category.A rare unicorn.", "date": "2026-03-10", "platform": "pulsem", "department": "General" }, { "author": "Dawn Janov", "rating": 5, "text": "Best service call ever. Love this company and Octavio was knowledgeable and presented his findings easily for me to understand. Tim Powers, supervisor went over an. The repair costs and in order of fixable plans.", "date": "2026-03-10", "platform": "pulsem", "department": "General" }, { "author": "Bill B\u00e9langer", "rating": 5, "text": "Great service. Our humidifier wasn't installed exactly as it should have been since we kept our own controller. It didn't work exactly as I expected for the first few days, but once Amber put us in touch with Anthony, bingo. He even came the first day he was contacted after his shift in the evening to get us going. Understand this was a whole house humidifier so it not working day one was in no way an emergency, yet Anthony treated it as one. Awesome service. I may have finally found our go-to HVAC and plumbing people. Couldn't be happier.", "date": "2026-03-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Leo Ryan", "rating": 5, "text": "Fabian did a great job of answering my questions ..explaining what he was doing..showed me how old parts were wearing and spent a lot of time figuring out the right solution He arrived on time and was very professional..thanks Fabian and intelligent design..i am as always very glad that intelligent design is the company i work with for my a/c heating and plumbing jobs.. thanks.very pleased", "date": "2026-03-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Scott Brewer", "rating": 5, "text": "Great guy. Kind and considerate and knowledgeable of the units.", "date": "2026-03-06", "platform": "pulsem", "department": "General" }, { "author": "Kanchana Hettiarachchi", "rating": 5, "text": "Intelligent Design completed the work efficiently and ensured everything was done to a high standard. After finishing, they clearly explained the work performed, answered questions, and made sure I understood how everything was set up and operating. \ud83d\udc4d", "date": "2026-03-06", "platform": "pulsem", "department": "General" }, { "author": "DeeDee Leotie", "rating": 5, "text": "ZIGGY was very professional He told me what the problem was and how he was goin to fix it, also he gave me important information on questions that I had...will recommend to others", "date": "2026-03-06", "platform": "pulsem", "department": "General" }, { "author": "Jeffrey Wood", "rating": 5, "text": "Corbin was very helpful and professional. I'm happy to have him come back and do the repairs we discussed and he never tried to sell me what I didn't need", "date": "2026-03-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Gary Peak", "rating": 5, "text": "The multiple electrical issues at my home were attended to by Eric H of Intelligent Design. Eric H was very prompt, personable, professional, competent and courteous. Excellent job! Thank you. - Steve N.", "date": "2026-03-05", "platform": "pulsem", "department": "Electrical" }, { "author": "Louise Moreno", "rating": 5, "text": "Noah did an inspection of our duct work and checked our windows and doors for leaks. We knew we had a problem because we had a room that just never seemed as cool as the rest of the house. Sure enough, we could see the thermal imaging of the amount of heat coming in and we felt the decline in the duct. Noah explained how we can fix it and what his company can do also. Very knowledgeable and very thorough. Highly recommend this business.", "date": "2026-03-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Mike Hasterok", "rating": 5, "text": "Jonathan and Sage were awesome! Knowledgeable techs, professional service. The personal video meetings with management to explain each step and process is a nice touch. The manager Tim was patient with us and took all the time we needed to explain everything and answer all our questions. Great service from the whole team!", "date": "2026-03-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Cally Marcuson", "rating": 5, "text": "Erik did a fabulous job with my electrical needs.", "date": "2026-03-03", "platform": "pulsem", "department": "Electrical" }, { "author": "Michael Pozarowski", "rating": 5, "text": "Robert and his assistant were very knowledgeable and courteous while they were adding an air purifier to my HVAC system. I recommend Intelligent Designs when anyone asks me about HVAC issues.", "date": "2026-03-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Robert Lohayza", "rating": 5, "text": "Jason was personable, honest and fair. If we go forward on our project or other service related issues, he\u2019ll get the call. Thanks, ID.", "date": "2026-03-03", "platform": "pulsem", "department": "General" }, { "author": "Josh Hoogeveen", "rating": 5, "text": "Shayne and his partner were amazing help getting my toliet in working order quickly! Will definitely be using this company again for my plumbing needs!", "date": "2026-03-03", "platform": "pulsem", "department": "Plumbing" }, { "author": "LeAnn Kysar", "rating": 5, "text": "Matt Davis knows all things Solar! Very personable and he really helped me with my system.", "date": "2026-03-03", "platform": "pulsem", "department": "Solar" }, { "author": "Jeff Vanderford", "rating": 5, "text": "Jonathan, with Intelligent Design, came out to service our AC unit and did a great job. He was courteous, professional, and he sure knew what he was doing. We ran into some issues, but he was helpful and willing to work through them. I recommend Jonathan to be your AC tech.", "date": "2026-03-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Diane Borkowski", "rating": 5, "text": "Tj and Britney performed as expected as 5 star service", "date": "2026-02-28", "platform": "pulsem", "department": "General" }, { "author": "Wayne Bretl", "rating": 5, "text": "Tj and Britney rapid response and got everything arranged for a very quick service !!", "date": "2026-02-28", "platform": "pulsem", "department": "General" }, { "author": "Nicole S", "rating": 5, "text": "Excellent service, easy/fast scheduling. Arrived on time, great communication. Friendly, professional, and extremely knowledgeable technicians. Love that they put shoe covers on their shoes! They explained everything and answered all of my questions. Highly recommend!", "date": "2026-02-27", "platform": "pulsem", "department": "General" }, { "author": "Dave Walters", "rating": 5, "text": "TJ and Britney ROCKS!!!!", "date": "2026-02-27", "platform": "pulsem", "department": "General" }, { "author": "Brian Selvy", "rating": 5, "text": "Erik did a great job repairing some issues I had and installing some safety features on the house. He's super friendly and professional. I highly recommend him and Intelligent Designs for electrical work.", "date": "2026-02-27", "platform": "pulsem", "department": "Electrical" }, { "author": "Debra Claunch", "rating": 5, "text": "Five star always professional knowledge on time every time, friendly, joyful, and pleasant person to have in your home", "date": "2026-02-27", "platform": "pulsem", "department": "General" }, { "author": "Chuck Mardon", "rating": 5, "text": "Daniel arrived and estimated the job within a reasonable amount, then the work was accomplished in the time frame mentioned. Professional and respectful. Will definitely use again, but I would not like to need one, but if I do I know who to call.", "date": "2026-02-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Sheryl Letson", "rating": 5, "text": "We loved the team that came and cleaned our A/C system and duct work. And installed a clean air system! Stedmond was exceptional! Very professional and super nice. Great overall experience!", "date": "2026-02-26", "platform": "pulsem", "department": "General" }, { "author": "Nancy Harden", "rating": 5, "text": "Great service from Tyler", "date": "2026-02-26", "platform": "pulsem", "department": "General" }, { "author": "Eugene Duda", "rating": 5, "text": "I have a water heater damage, leaking water at the base. Jack is very professional, focused on understanding what needs to be done and provides you with different options to resolve your issue. He is very personal individual.", "date": "2026-02-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Jayme Gonzalez", "rating": 5, "text": "Tim did a great job explaining the job estimate to me.", "date": "2026-02-26", "platform": "pulsem", "department": "General" }, { "author": "Weston Hass", "rating": 5, "text": "TJ and Britney. Great job", "date": "2026-02-25", "platform": "pulsem", "department": "General" }, { "author": "Joemar Decker", "rating": 5, "text": "Jonathan was amazing. The price was respectable. The service was great.", "date": "2026-02-25", "platform": "pulsem", "department": "General" }, { "author": "Joemar Decker", "rating": 5, "text": "Jonathan was amazing. The price was respectable. The service was great.", "date": "2026-02-25", "platform": "pulsem", "department": "General" }, { "author": "Joe Decker", "rating": 5, "text": "Jonathan was amazing. I was running a few minutes late He was happy to wait for just a bit. Good honest, reliable service thank you so much!", "date": "2026-02-25", "platform": "pulsem", "department": "General" }, { "author": "Scott Blanchat", "rating": 5, "text": "An inspector named Alex Johnson inspected our roof and was incredibly thorough. Very professional.", "date": "2026-02-25", "platform": "pulsem", "department": "Roofing" }, { "author": "Kay Santarelli", "rating": 5, "text": "Tj and Britney polite, informed, no arm twisting, always been satisfied with intelligent design. Ps he's handsome and and beautiful \ud83d\ude0d", "date": "2026-02-25", "platform": "pulsem", "department": "General" }, { "author": "Frederick Sparks", "rating": 5, "text": "Very pleased with the service. He found the problem and it was repaired immediately . Definitely recommend Intelligent Design and Marty.", "date": "2026-02-25", "platform": "pulsem", "department": "General" }, { "author": "Bill Neely", "rating": 5, "text": "Excellent work and very nice.He completed the job and used his source of knowledge from his peers if he ran into a problem.This shows me a lot not afraid to ask for help.Professional!", "date": "2026-02-25", "platform": "pulsem", "department": "General" }, { "author": "Tracy Lynn Cole", "rating": 5, "text": "I had a great experience working with Intelligent Design, led by Aaron Patronski and his assistant. They were professional, responsive, and highly detail-oriented throughout the entire process. Aaron clearly understands his clients\u2019 vision and delivers high-quality results, and his assistant ensured everything stayed organized and on track. I highly recommend their team for anyone seeking reliable and exceptional service.", "date": "2026-02-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Tracy Lynn Cole", "rating": 5, "text": "I had a great experience working with Intelligent Design, led by Aaron Patronski and his assistant. They were professional, responsive, and highly detail-oriented throughout the entire process. Aaron clearly understands his clients\u2019 vision and delivers high-quality results, and his assistant ensured everything stayed organized and on track. I highly recommend their team for anyone seeking reliable and exceptional service.", "date": "2026-02-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Tracy Lynn Cole", "rating": 5, "text": "I had a great experience working with Intelligent Design, led by Aaron Patronski and his assistant. They were professional, responsive, and highly detail-oriented throughout the entire process. Aaron clearly understands his clients\u2019 vision and delivers high-quality results, and his assistant ensured everything stayed organized and on track. I highly recommend their team for anyone seeking reliable and exceptional service.", "date": "2026-02-24", "platform": "pulsem", "department": "HVAC" }, { "author": "T C", "rating": 5, "text": "I had a great experience working with Intelligent Design, led by Aaron Patronski and his assistant. They were professional, responsive, and highly detail-oriented throughout the entire process. Aaron clearly understands his clients\u2019 vision and delivers high-quality results, and his assistant ensured everything stayed organized and on track. I highly recommend their team for anyone seeking reliable and exceptional service.", "date": "2026-02-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Art Miranda", "rating": 5, "text": "Britney and Tj were amazing! They look at everything.and gave us a amazing deal. They also did amazing work!", "date": "2026-02-24", "platform": "pulsem", "department": "General" }, { "author": "Robert Denison", "rating": 5, "text": "Kyle did wonderful service work on our HVAC. He was a pleasure to have on our home and was clearly very good at his job.", "date": "2026-02-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Terry Werft", "rating": 5, "text": "Corbin Minor repaired my heating system. He was extremely personable and did an excellent job. He also replaced a battery in my smoke detector which was not a part of my original request. I was very satisfied with his services.", "date": "2026-02-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Thomas White", "rating": 5, "text": "Nate and Brittany were thorough and pleasant to deal with. Their explanation of what they found were complete and easily understood.", "date": "2026-02-23", "platform": "pulsem", "department": "General" }, { "author": "Rachel Goodman", "rating": 5, "text": "Erik was so honest it made me feel good about needing to fix things in my home. ! Way to go. He came back today and fixed my bathroom fixture and breaker box and I feel much safer and I'm delighted to have a functional light in my bathroom", "date": "2026-02-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Dennis Metzger", "rating": 5, "text": "JP was awesome and will try and use him for any service I might have!", "date": "2026-02-23", "platform": "pulsem", "department": "General" }, { "author": "Stan C Swank", "rating": 5, "text": "Always great service, prompt.", "date": "2026-02-23", "platform": "pulsem", "department": "General" }, { "author": "Micah Polston", "rating": 5, "text": "Jake arrived ahead of schedule, and greeted me in a positive, respectful, and courteous manner. He allowed me to explain the problem, in detail, before asking questions or making suggestions. Jake offered to take me through his HVAC inspection, while he was doing it, step-by-step. Afterwards, he clearly outlined several courses of action, the pros/cons (including cost), without trying to influence my decision with his personal opinion. Jake answered all my questions directly, and included specifics (nothing vague or generic). He scheduled a follow up visit to install the required parts. The return visit was just as professional as the first, accommodating my family's schedule and completing work efficiently. I highly recommend Jake and Intelligent Design to take care of your HVAC needs. Update: 2026-02-22 True & Tav came by and we supper polite and respectful. Another great experience, HVAC running strong.", "date": "2026-02-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Kris", "rating": 5, "text": "Noah came out and checked my houses roof, and metal porches to see if there was any damages. Everything was at correct pitch and shingles still looked good. I need other work, but not related. He was on time, very polite and did everything I asked", "date": "2026-02-23", "platform": "pulsem", "department": "Roofing" }, { "author": "Jeffrey Kantor", "rating": 5, "text": "Jordan Lovelace was super efficient and friendly", "date": "2026-02-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Eric Davis", "rating": 5, "text": "Russ and Brittany competed a professional and quality service today. It was complete and they did not rush. There's always opportunity to improve the system so be aware you'll likely talk to management at the end of the appointment.", "date": "2026-02-21", "platform": "pulsem", "department": "General" }, { "author": "Brian Levin", "rating": 5, "text": "A huge thank you to Erik for all the work done to upgrade our electric to code at the panel, smoke/carbon dioxide detectors, and outlets. Excellent service, recommendations, repairs, and upgrades.", "date": "2026-02-20", "platform": "pulsem", "department": "Electrical" }, { "author": "Fran Weinzettle", "rating": 5, "text": "Just had a superior experience with your representative Brittany and Russ. Courteous, knowledgeable, efficient, and professional. Diagnosed the problem with our air conditioner and promptly ordered parts to restore our system. Highly recommend!!!", "date": "2026-02-20", "platform": "pulsem", "department": "General" }, { "author": "S Reynolds", "rating": 5, "text": "True and Jonathan provided wonderful service they are welcome in my home anytime!! Thank you Mariza is great! She was very patient and worked with my work schedule. She explained the roofing services and the products they use very well. Great service!", "date": "2026-02-20", "platform": "pulsem", "department": "Roofing" }, { "author": "Jim and Karol Pobrislo", "rating": 5, "text": "Jordan and Sayge are great! They are keepers HVAc pros", "date": "2026-02-20", "platform": "pulsem", "department": "HVAC" }, { "author": "rick cosca", "rating": 5, "text": "Shane Wyatt and his assistant were extremely knowledgeable, on time and professional in their drain cleaning services. I would recommend them to anyone...They also offer hydro drain cleaning services!", "date": "2026-02-19", "platform": "pulsem", "department": "General" }, { "author": "Scot Harrison", "rating": 5, "text": "We have the extended care plan so it\u2019s included (highly recommend). But Jordin and Sayge were efficient, knowledgeable, and respectful of our space and time.", "date": "2026-02-18", "platform": "pulsem", "department": "HVAC" }, { "author": "sue chimos", "rating": 5, "text": "Jonathan and Brittany did awesome work. thorough, professional, competent, and friendly. I can\u2019t say anything more than that because they just did a great job.", "date": "2026-02-18", "platform": "pulsem", "department": "General" }, { "author": "Leslie Medalie", "rating": 5, "text": "Jordin and Sayge were excellent. Very professional and took care of the problem immediately!", "date": "2026-02-18", "platform": "pulsem", "department": "General" }, { "author": "Thomas K", "rating": 5, "text": "Very well mannered employees. Brittany and Jonathan performed a thorough study of the equipment and showed me photos of things that need to be addressed.", "date": "2026-02-18", "platform": "pulsem", "department": "General" }, { "author": "Ken Harry", "rating": 5, "text": "Jordin and Sayge werewonderful! They were very efficient and explained a few things I wasn\u2019t sure about. I\u2019d welcome them back for service calls anytime.", "date": "2026-02-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Staci Burger", "rating": 5, "text": "Fantastic experience working with Intelligent Design! Erik and Adrian are skilled and knowledgeable. They worked together with a fun and confident demeanor. Erik listened during the consultation and understood the electrical work we were needing to have done in our space. When he and Adrian returned to complete the work order they did so without any issues. Truly was a positive experience working with them both. Bonus stars for their attention to detail and cleaning up before leaving! I am attaching a few photos of a small part of the work they efficiently completed.", "date": "2026-02-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Madelon Cook", "rating": 5, "text": "A wonderful, knowledgeable technician for my Trane", "date": "2026-02-17", "platform": "pulsem", "department": "General" }, { "author": "Robby B", "rating": 5, "text": "Good service. On time.", "date": "2026-02-17", "platform": "pulsem", "department": "General" }, { "author": "Tom Blegstad", "rating": 5, "text": "Erik did an excellent job today!", "date": "2026-02-16", "platform": "pulsem", "department": "General" }, { "author": "Kyle Creviston", "rating": 5, "text": "Great Job Jordan! Was the best service guy!", "date": "2026-02-13", "platform": "pulsem", "department": "General" }, { "author": "Sheree Futch", "rating": 5, "text": "Fabian did a great job with our plumbing issue. He was very nice and professional, and was able to resolve our plumbing problem quickly.", "date": "2026-02-13", "platform": "pulsem", "department": "Plumbing" }, { "author": "Ted Roberts", "rating": 5, "text": "Awesome job by Ryan. Plus some great visiting.", "date": "2026-02-12", "platform": "pulsem", "department": "General" }, { "author": "Rita Ellsworth", "rating": 5, "text": "Jordin & Sage were great! They called to see if they could come a little early (which I love!) Both guys were very professional & friendly - explaining the process and quickly addressing my questions/concerns. Thank you!", "date": "2026-02-12", "platform": "pulsem", "department": "General" }, { "author": "daniel pittman", "rating": 5, "text": "Very punctual professional well informed. Get me updated of everything that was done wonderful job", "date": "2026-02-12", "platform": "pulsem", "department": "General" }, { "author": "Julia Shafer", "rating": 5, "text": "Intelligent Design is an excellent company. I was sent a photo of Anthony, the gentleman who worked on my water heater. He was very professional, and he explained exactly what his company would be doing to replace my water heater. He ws also pleasant and very respectful. I would highly recommend Intelligent Design.", "date": "2026-02-11", "platform": "pulsem", "department": "HVAC" }, { "author": "kathleen friedman", "rating": 5, "text": "Your technicians were awesome! They were kind, professional, helpful and very efficient. They deserve a raise in salary since they are the one-on-one face of your company! 2/11/26 Jack deserves a big raise in his salary! He was kind, friendly, competent and explained it all to me. Please know i applaud him!", "date": "2026-02-11", "platform": "pulsem", "department": "HVAC" }, { "author": "lynnebill", "rating": 5, "text": "I am a long time customer of Intelligent Design and couldn\u2019t be happier. The customer service is outstanding. Everyone I have dealt with has been courteous, friendly efficient and professional. I feel very well taken care of and I\u2019m grateful for their attention to detail. Many thanks. Lynne Flower", "date": "2026-02-11", "platform": "pulsem", "department": "General" }, { "author": "Sandra Valencia", "rating": 5, "text": "Had to post a review about our Intelligent Design Technician Nathan and he was amazing. He did a thorough job with his inspection complete with photos and reminders for keeping our system going. Thank you Nathan, you were fantastic.", "date": "2026-02-11", "platform": "pulsem", "department": "General" }, { "author": "Joshua King", "rating": 5, "text": "Absolutely love Adam, his work, his rapport, his communication, and his friendly attitude towards myself, my wife, our dogs, and even our tortoises! He is a great guy and his work speaks for itself! I would highly recommend his work for any Home!! Thank you again Adam my wife and I are grateful! And I know are dogs are as well!", "date": "2026-02-11", "platform": "pulsem", "department": "General" }, { "author": "Praveen Sridhar", "rating": 5, "text": "Erik di a great job, very thorough!", "date": "2026-02-10", "platform": "pulsem", "department": "General" }, { "author": "Aaron Mease", "rating": 5, "text": "Danny and Cash we\u2019re absolutely stupendous. They were extremely punctual, informative, and explained the situation that we could easily understand. This has been one of the best experiences I\u2019ve had in years with a company If I could give them 10 stars I would.", "date": "2026-02-10", "platform": "pulsem", "department": "General" }, { "author": "D Dunn", "rating": 5, "text": "James was very professional and knowledgeable when troubleshooting my AC issue. He found a blown fuse and did not have one because of the age of the unit. He took the time to get one from the local hardware store. He walked me through the testing and conclusions. He also went over repair and replacement options. Nathan was very professional and took care of some small issues. Explained everything well.", "date": "2026-02-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Jeanne McDowell", "rating": 5, "text": "Nathan performed an excellent service and informed us of our options.", "date": "2026-02-10", "platform": "pulsem", "department": "General" }, { "author": "Larry Butterfield", "rating": 5, "text": "He was knowledgeable and training another tech. In and out in about 45 minutes.", "date": "2026-02-09", "platform": "pulsem", "department": "General" }, { "author": "Jason Colucci", "rating": 5, "text": "Very prompt well explained", "date": "2026-02-07", "platform": "pulsem", "department": "General" }, { "author": "Wendy Goodman", "rating": 5, "text": "Steadman, True and Kyle did preventative maintenance on our HVAC unit. They meticulously cleaned it of all the debris that got past our paper filter and into the system. They installed a special filter that will prevent it from happening again, and will also filter toxins from the air. The three men worked collaboratively for a number of hours until the job was complete. They were very polite and kind.", "date": "2026-02-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Walker Foard", "rating": 5, "text": "We had Adam and Corbyn out for a bi annual HVAC check up. Not only were they technically very expert, but they were very pleasant to deal with. In addition, they loved our dog, and she seemed to like them as well. :-)", "date": "2026-02-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Kylie Campbell", "rating": 5, "text": "Erik was fantastic. Very polite, friendly, and informative!", "date": "2026-02-06", "platform": "pulsem", "department": "General" }, { "author": "Greg Barber", "rating": 5, "text": "Intelligent Design did a great job with my system maintenance. Jordin was very knowledgeable and did a great job answering all of my questions. Excellent service.", "date": "2026-02-06", "platform": "pulsem", "department": "General" }, { "author": "Andrew Ebaugh", "rating": 5, "text": "Thanks for the HVAC work Tav & Corbin!", "date": "2026-02-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Sandie Golliher", "rating": 5, "text": "Knowledgeable, friendly, clean, service oriented. Jonathan came with his own equipment. Changed our filters. Cleaned the vent.", "date": "2026-02-05", "platform": "pulsem", "department": "General" }, { "author": "Kevin Heinrich", "rating": 5, "text": "Erik was very helpful in diagnosing and troubleshooting our electrical issues. 5 star agent for being personable and informative.", "date": "2026-02-05", "platform": "pulsem", "department": "Electrical" }, { "author": "Richard Pfeifer", "rating": 5, "text": "Very happy with the service and work that Anthony did !!!", "date": "2026-02-04", "platform": "pulsem", "department": "General" }, { "author": "Joemilie Torres", "rating": 5, "text": "Great experience with Noah from Intelligent Design. I contacted him for a roof repair quote and couldn\u2019t be happier with the service. He was kind, patient, and very professional and took the time to explain our options in a way that actually made sense. He worked with us to find an affordable solution instead of trying to upsell. Refreshing and trustworthy and would highly recommend! -Abner", "date": "2026-02-04", "platform": "pulsem", "department": "HVAC" }, { "author": "S. A.", "rating": 5, "text": "Erik done amazing job! Thanks", "date": "2026-02-04", "platform": "pulsem", "department": "General" }, { "author": "Richard Backus", "rating": 5, "text": "Jonathan &Tru were great representatives of your Co.", "date": "2026-02-03", "platform": "pulsem", "department": "General" }, { "author": "Nezam Haider", "rating": 5, "text": "Impressed with his professionalism very thorough and helpful!", "date": "2026-02-03", "platform": "pulsem", "department": "General" }, { "author": "Aaron Lindahl", "rating": 5, "text": "Knowledgeable and personable.", "date": "2026-02-02", "platform": "pulsem", "department": "General" }, { "author": "Ibrahim Abdullah", "rating": 5, "text": "Scams happen more often than we realize. I faced one and didn\u2019t know where to turn at first, but I eventually got help and guidance From Bella that made a big difference. If you\u2019re going through something similar, speak with Bella on What@pp:+15[305[002071] Email: bellahacker2828 @ gmail . com", "date": "2026-02-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Ibrahim Abdullah", "rating": 5, "text": "Scams happen more often than we realize. I faced one and didn\u2019t know where to turn at first, but I eventually got help and guidance From Bella that made a big difference. If you\u2019re going through something similar, speak with Bella on What@pp:+15[305[002071] Email: bellahacker2828 @ gmail . com", "date": "2026-02-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Ibrahim Abdullah", "rating": 5, "text": "Real stories of crypto recovery?\u201d", "date": "2026-02-02", "platform": "pulsem", "department": "General" }, { "author": "Patrick Vanderperre", "rating": 5, "text": "A mistake I made was rushing into an investment without enough research. It turned out to be a scam, but thankfully I found help from Bella and got my money back. Send Bella hi on What@pp:+1 \\5305002071\\ Email:bellahacker2828 @ gmail . com", "date": "2026-02-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Patrick Vanderperre", "rating": 5, "text": "A mistake I made was rushing into an investment without enough research. It turned out to be a scam, but thankfully I found help from Bella and got my money back. Send Bella hi on What@pp:+1 \\5305002071\\ Email:bellahacker2828 @ gmail . com", "date": "2026-02-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Patrick Vanderperre", "rating": 5, "text": "Has anyone gotten their stolen crypto back?\u201d", "date": "2026-02-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Michael McCutcheon", "rating": 5, "text": "Logan was very knowledgeable and efficient. The whole admin system from first call to the updates to the finish was best in class. Make Intelligent Design your first call.", "date": "2026-02-01", "platform": "pulsem", "department": "General" }, { "author": "Michael McCutcheon", "rating": 5, "text": "Logan was very knowledgeable and efficient. The whole admin system from first call to the updates to the finish was best in class. Make Intelligent Design your first call.", "date": "2026-02-01", "platform": "pulsem", "department": "General" }, { "author": "Kristie Stewart", "rating": 5, "text": "Erik was completely professional and pleasant and thorough and I would absolutely have him come back and work on my house. I am a completely satisfied customer gold stars for Eric he's a rockstar aloha", "date": "2026-01-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Kathy Hatcher", "rating": 5, "text": "Great, friendly service!", "date": "2026-01-30", "platform": "pulsem", "department": "General" }, { "author": "Leila Bowie", "rating": 5, "text": "Adam and Nate came out to evaluate my situation and gave me some insight on what my options are rather than just installing a complete new system. Didn\u2019t try to take advantage of a senior citizen! I appreciate honesty and these two gentleman. 200%", "date": "2026-01-30", "platform": "pulsem", "department": "General" }, { "author": "Mario Anaya", "rating": 5, "text": "very polite on time and informative would highly recommend.", "date": "2026-01-30", "platform": "pulsem", "department": "General" }, { "author": "Mario Anaya", "rating": 5, "text": "very polite on time and informative would highly recommend.", "date": "2026-01-30", "platform": "pulsem", "department": "General" }, { "author": "Michael Sarras, Jr", "rating": 5, "text": "Excellent service by highly trained individuals. Robert from Intelligent Design was fantastic.", "date": "2026-01-29", "platform": "pulsem", "department": "General" }, { "author": "Sam Simon", "rating": 5, "text": "Excellent service from Riley. Professional and prompt.", "date": "2026-01-29", "platform": "pulsem", "department": "General" }, { "author": "Chuck Abell", "rating": 5, "text": "Congenial and professional. Took care of business and respected property.", "date": "2026-01-29", "platform": "pulsem", "department": "General" }, { "author": "Julie Wegner", "rating": 5, "text": "Kyle did a great job on installing the filtration device on my HVAC. Prior to this appt he came by to make sure the measurements were correct so there would be no delay in installation once all the parts were available. He was on time and called to let me know he was on his way. He had a trainee with him and it appeared he had a great interaction with him - it looked like a real learning experience. After installation he made sure everything worked and showed me how to change the filter, especially making note of the tricky parts of replacement. Finally he went above and beyond this job by making sure all parts of my hvac was we\u2019re working. Overall a great experience! Thank you. Ryan Sandoval was very thorough with the plumbing inspection. He identified some potential issues that will need some work and explained the issues each time. He also checked my water heater and found that the anode rod was covered in calcium. He removed and replaced it. Overall a great job and respectful. Much appreciated. My HVAC technician today was Elyjah Hicks. He called ahead to let me know he was on his way and arrived in a timely manner. He also sent a picture, so I knew who would be coming in my house. Once he arrived he checked my thermostat and then got up on the roof. He took about 45 minutes to check all the systems and took pictures of each inspection item. He replaced a part that had failed and made sure everything was working before he left. Overall, Elyjah was efficient and thorough. Much appreciated.", "date": "2026-01-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Victor Lowensten", "rating": 5, "text": "Adam did an amazing job at our check-up/maintenance appointment. He was beyond knowledgeable and informed me of what is to come based on the life of all of our units (heat/ac). I will recommend this company, especially Adam to anyone I know that is in need of any maintenance or service!", "date": "2026-01-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Russell Naber", "rating": 5, "text": "Troubleshooted and found bad optimizer producing low voltage on one panel Reasonable pricing on troubleshooting", "date": "2026-01-26", "platform": "pulsem", "department": "General" }, { "author": "sundevil00 sundevil00", "rating": 5, "text": "Fabian and his assistant Jimmy did a great job today unclogged my shower drain! Keep up the great work!", "date": "2026-01-26", "platform": "pulsem", "department": "General" }, { "author": "Andy Vanecek", "rating": 5, "text": "Shayne was very professional and explained the repairs he was performing and my options going forward. I would highly recommend him.", "date": "2026-01-26", "platform": "pulsem", "department": "General" }, { "author": "Amy Dixon", "rating": 5, "text": "Robert came to my house to inspect our HVAC furnaces in the attic. He found them to be in bad shape. He explained everything to us and gave us all the options, along with his recommendations. He was patient with our questions and answered them well. He always emphasized that the customer comes first and we didn\u2019t feel pressured or cajoled.", "date": "2026-01-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Bill McDonald", "rating": 5, "text": "Danny and Cash were. Rey friendly, knowledgeable and accommodating. Thanks guys", "date": "2026-01-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Jeri Purdy", "rating": 5, "text": "Overall process was great! Was happy with the work that got done. Erik is super knowledgeable and answered all of my questions. After all was said and done Erik ensure everything was working as it should, and took the time to show me the updates and what to expect, which was greatly appreciated. Highly recommend!", "date": "2026-01-23", "platform": "pulsem", "department": "General" }, { "author": "Michael Yago", "rating": 5, "text": "Aaron and the crew were outstanding . Aaron explained every detail what they were doing", "date": "2026-01-23", "platform": "pulsem", "department": "General" }, { "author": "Joe Henrick", "rating": 5, "text": "Replace hot water heatetr", "date": "2026-01-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Alan Rothenberg", "rating": 5, "text": "Daniel told us the issue going on and was honest in informing us another company needed to perform the work due to having a fire protection license.", "date": "2026-01-22", "platform": "pulsem", "department": "General" }, { "author": "Susan Deneen", "rating": 5, "text": "Very detailed explanation during service call and options discussed. I appreciate Jonathan\u2019s promptness and communication.", "date": "2026-01-22", "platform": "pulsem", "department": "General" }, { "author": "Nancy Owens", "rating": 5, "text": "Remodeling my kitchen has been quite the adventure. Eric was so very helpful. He listened to my concerns attentivly. His very useful suggestions helped clarify my vision, creating a unified kitchen from my multifocus plans. The job was left impeccably tidy each day he was on-site. Highly recommend!!", "date": "2026-01-22", "platform": "pulsem", "department": "HVAC" }, { "author": "David Remmy", "rating": 5, "text": "The workers did a wonderful job very attentive to details and answered our million questions I especially appreciated how both the man and woman were veterans the woman having served in Afghanistan and Korea the gentleman in the Navy being a former Marine I appreciate their partnerships they transferred their military experience and leadership into a quality and product semper Fi, Dave and Sharon Remmy", "date": "2026-01-21", "platform": "pulsem", "department": "General" }, { "author": "Jim Hayes", "rating": 5, "text": "Excellent service, I couldn\u2019t ask for better. Very professional and knowledgeable. Thank you very much.", "date": "2026-01-21", "platform": "pulsem", "department": "General" }, { "author": "Rick Kisselburg", "rating": 5, "text": "Great job!! Fixed the problem", "date": "2026-01-21", "platform": "pulsem", "department": "General" }, { "author": "Vanessa Romero", "rating": 5, "text": "As always, Anthony was great, very friendly, very good talking with this.And everything haze, one person I recommend, and I always enjoy having him.Come out", "date": "2026-01-20", "platform": "pulsem", "department": "General" }, { "author": "Christopher J. Petro, MD", "rating": 5, "text": "We had a problem with our AprilAire central humidification system and, as usual, David Ross provided us with excellent, timely, friendly and professional service. Their communication and customer service is outstanding. They have our highest recommendation.", "date": "2026-01-20", "platform": "pulsem", "department": "General" }, { "author": "Roger White", "rating": 5, "text": "Eric did a great job replacing a ceiling fan and replacing a faulty light switch. Very personable and friendly, and professional.", "date": "2026-01-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Burt Gillis", "rating": 5, "text": "We\u2019ve been with Intelligent Design now for about ten years. Their people are always professional and friendly. Management has responded responded to our few concerns most satisfactorily and we are very happy to recommend the company for sending good guys like Stedmond who make sure the job gets done right. He gets that fixing what\u2019s broken is only the beginning of, \u201cDoing it right.\u201d", "date": "2026-01-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Scotty Reardon", "rating": 5, "text": "These guys are real pros . And Anthony did a bang up install. Super clean and tight the whole way. Well done . Highly recommend", "date": "2026-01-19", "platform": "pulsem", "department": "General" }, { "author": "Henry G Johnson", "rating": 5, "text": "Tyler was very professional humorous and quick. He fulfilled everything he said he was going to. He fits right in with the rest of the crew at intelligent design.", "date": "2026-01-18", "platform": "pulsem", "department": "General" }, { "author": "Alison Hurd", "rating": 5, "text": "Riley was great doing annual service. He spent a lot of time and really cares about taking care of clients!", "date": "2026-01-18", "platform": "pulsem", "department": "General" }, { "author": "Brad Kratovil", "rating": 5, "text": "Had a routine inspection of our 3 AC systems. Prompt, knowledgeable and communicated well. Helped me better understand our systems and their performance specs. A pleasure to work with. Highly recommend to anyone.", "date": "2026-01-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Scott Seal", "rating": 5, "text": "Nice guy, efficient and honest", "date": "2026-01-13", "platform": "pulsem", "department": "General" }, { "author": "Rodney Ladd", "rating": 5, "text": "My plumber Tyler was awesome. .Got my on demand water heater back up and running . Highly recommended Intelligent Design for all your heating, solar , plumbing needs", "date": "2026-01-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Barry Evans", "rating": 5, "text": "Zachary Canfield is outstanding!The ultimate technician that embodies the whole package. Knowledge, Representative, thoroughnes, and educator! Thank you ID, ZACH, and the whole team!", "date": "2026-01-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Isaac Renee renee", "rating": 5, "text": "The heat wasn\u2019t working. The tech came out worked on it keeping us updated on the possibilities of the issue as he was diagnosing the problem. After fixing it he let us know what to look for in the event they would have to take further steps. Very happy with the service and communication through a frustrating situation.", "date": "2026-01-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Bruce Laurelez", "rating": 5, "text": "Ziggy came in and was very professional gave me all the info I needed to fix our problem.... Highly recommended", "date": "2026-01-09", "platform": "pulsem", "department": "General" }, { "author": "Chrono Theodor", "rating": 5, "text": "Did an amazing job on my plumbing and Tyler was very professional.", "date": "2026-01-09", "platform": "pulsem", "department": "Plumbing" }, { "author": "Palmeri Gary", "rating": 5, "text": "Matt Davis was very thorough and professional for our service call. I would highly recommend due to his commitment to identifying the issue and correcting. Kudos to Matt!!!!", "date": "2026-01-08", "platform": "pulsem", "department": "General" }, { "author": "Robert Heckinger", "rating": 5, "text": "Aaron was courteous and very knowledgeable He was very thorough checking the system and let me know about some spots on the roof where the original installers were sloppy", "date": "2026-01-08", "platform": "pulsem", "department": "Roofing" }, { "author": "John Grounard", "rating": 5, "text": "Chris Mayfield provided exceptional customer service. He is extremely knowledgeable. Todd Tracy provided me with excellent customer service in performing my summer AC maintenance. He explained everything in detail of what he did along with photos. He has extensive experience. Charlie Birdsong provided me with great customer service and high quality of work. He is an asset for Intelligent Design. Gabe Delgado did a great job in repairing our hose bib. James Cavanaugh provided me with great customer service and high quality of work. He is very knowledgeable. Sam Tolley just did a semi-annual maintenance on my HVAC unit. He did a great job. He showed me photos and explained in detail what he did. JP Pratt and Alex just performed a semi-annual maintenance on my HVAC unit. JP explained everything that they did with photos. They both deserve 5 stars. Ziggy Lebi did a semi-annual maintenance on our HVAC system. He explained and showed us photos of concerns about our system. He did an excellent job. Richard Johnson was able to resolve the issue with one of our airconditioning zones very quickly during our Summer HVAC maintenance. He really is proficient in HVAC systems. David Ross just came to my house to install a new damper for my HVAC. David was very professional and courteous. Also, he installed SmartAC that will alert Intelligent Design and me if there a\u0300re any issues with my HVAC. Intelligent Design is very fortunate to have David on its staff. Preston Burt is great. He went over our options for a new AC system. He answered all our questions. He did not pressure us in making a decision. We have been using Intelligent Design for many years and have never been disappointed in the Intelligent Design employees that come to our home.", "date": "2026-01-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Cynthia M Hagerman", "rating": 5, "text": "Shane and his partner did a fantastic job. Both were polite and put on shoe covers every time they needed to go the truck and back into the house. They showed me what the problem was and how they fixed it. I am extremely satisfied with your service and will use you in the future. Anyone needing plumbing fixes should definitely use Intelligent Design.", "date": "2026-01-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Randy Jensen", "rating": 5, "text": "New to area and challenged with finding a decent plumbing company. Then I maybe lucked into with considerable research Intelligent Design. If your looking you can stop here they are the best. Fabian has been here two times for a couple projects. He is the best! Overall I can say on time, effective communication, priced fair and professional.", "date": "2026-01-06", "platform": "pulsem", "department": "Plumbing" }, { "author": "Gregory Clemenson", "rating": 5, "text": "Been a pleasure having Intelligent Design doing service for me. Will definitely continue. Tyler was great. Courteous and professional.", "date": "2026-01-06", "platform": "pulsem", "department": "General" }, { "author": "Jim Slankard", "rating": 5, "text": "Adam and Jonathan came to her home to do the semi-annual inspection. They did a great job, they were very thorough and knowledgeable. They exceeded our expectations and getting some parts replaced that were under warranty. We have had our AC unit since 2019 and whenever we have had a need they have come out quickly and addressed our concerns. We are very happy with the company!", "date": "2026-01-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Chris Arbogast", "rating": 5, "text": "Stedmomd with Intelligent Design was professional well informed and partnered with us on our hvac maintenance. He discovered a potential health issues and set a plan going forward to correct it. They were quick and efficient while being focused on our goals around prolonging the life of the units. Great work and we appreciate the knowledge. Thanks Stedmomd", "date": "2026-01-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Jury Yastof", "rating": 5, "text": "Had a great visit from IDesign today. Zach did a thorough inspection of the inside unit & ductwork. Keep up the good work Zach!! J. Young / East Tucson", "date": "2026-01-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Cindy Sisk", "rating": 5, "text": "Danny Vazquez was very knowledgeable, professional and courteous. He kept me informed as the job progressed.", "date": "2026-01-03", "platform": "pulsem", "department": "General" }, { "author": "Dwight Denney", "rating": 5, "text": "Robert was very efficient and knowledgeable about our system.", "date": "2026-01-02", "platform": "pulsem", "department": "General" }, { "author": "Sparky", "rating": 5, "text": "Adam is an amazing technician. He is very thorough and explains everything he is doing. He is far and above all the other technicians who have been to my home in the past.", "date": "2025-12-30", "platform": "pulsem", "department": "General" }, { "author": "Peggy Edwards", "rating": 5, "text": "Shayne was very professional and helpful, he\u2019s done a great job. Thank you", "date": "2025-12-30", "platform": "pulsem", "department": "General" }, { "author": "Clifton Mays", "rating": 5, "text": "Anthony did a great job. He was quick and efficient.", "date": "2025-12-30", "platform": "pulsem", "department": "General" }, { "author": "mark bapp", "rating": 5, "text": "I contacted this company on short notice through a $28 dollar coupon found online to clear a drain. Andrew (the owner) personally handled the problem I was having and dispatched a highly skilled and extremely knowledgeable technician (Jack, prior Army 11B, solid dude) to resolve my issue. Jack arrived and immediately got to work clearing the line. He was extremely professional and efficient. The drain line was cleared in a matter of minutes and the system was returned back to a serviceable condition. After the job was complete Jack walked me through the causal factor and in detail, explained what further work would be required to prevent a blockage in the future. The owner and personnel of this company are stand up men & women and I highly recommend their service. I will use this company again when it comes time to accomplish the permanent repair. Andrew & Jack, thank you again for being men of your word and getting this problem squared away.", "date": "2025-12-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Scott Gilliland", "rating": 5, "text": "Jake offered a couple of great alternatives. He was friendly and professional.", "date": "2025-12-26", "platform": "pulsem", "department": "General" }, { "author": "The Snooty Doge", "rating": 5, "text": "Anthony provided exceptional service. He was incredibly efficient, arrived right on time, and fixed the issue quickly. If you need someone reliable and knowledgeable for septic maintenance, Anthony is the person to call.", "date": "2025-12-23", "platform": "pulsem", "department": "General" }, { "author": "Moravia Costanza", "rating": 5, "text": "Great experience. Professional and friendly. Update TJ is great. A world of knowledge he's willing to share. Professional but at the same time he felt like he was a family member.", "date": "2025-12-19", "platform": "pulsem", "department": "General" }, { "author": "Gabe Garcia", "rating": 5, "text": "Anthony was very cordial and friendly, also was very clean with his work and determined.", "date": "2025-12-19", "platform": "pulsem", "department": "General" }, { "author": "Pat C", "rating": 5, "text": "Great experience with Intelligent Design Air. Had my furnace checked/serviced for the year and Kenny was wonderful. Took his time, explained everything that he was doing, very polite. Highly recommend them 9/14/22. We recently called Intelligent Design A/C and Heating for a leak in our A/C unit. They sent James C. out that same morning for the repair. Was fixed promptly and he cleaned up as if he wasn\u2019t even there. The area was spotless, including where the leaking had occurred. Great company, would highly recommend. James C. was courteous and very professional. 12/17/25-Had routine winter service to furnace done with Intelligent Design tech Robert B. Very professional and knowledgeable. Explained everything that was done to our furnace and answered our questions. He was great, would definitely have him back", "date": "2025-12-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Steve Marlett", "rating": 5, "text": "The under-warranty repairs were made very well and on time (once the part was received and our schedule allowed). Kyle was careful and, with the trainee, did a great job.", "date": "2025-12-17", "platform": "pulsem", "department": "General" }, { "author": "alan Berry", "rating": 5, "text": "Danny was very professional.", "date": "2025-12-17", "platform": "pulsem", "department": "General" }, { "author": "Patty Cain", "rating": 5, "text": "Tyler Manley was great!!!", "date": "2025-12-16", "platform": "pulsem", "department": "General" }, { "author": "Just a dude", "rating": 5, "text": "HE FIXED MY SOALR HEADACHE! Adrian arrived within the scheduled time window, immediately setting a positive tone for the appointment. He clearly explained what he was going to do, why it mattered, and then proceeded to do exactly that\u2014efficiently and correctly. He was professional, knowledgeable, and friendly without wasting time or overcomplicating the process. No pressure, no upselling, no confusion\u2014just straightforward communication and quality work done right the first time. If Intelligent Design values consistency, professionalism, and strong customer experience, Adrian is a great example of that standard in action. This was a smooth, stress-free experience from start to finish. Highly recommend Intelligent Design, and if you have the option, ask for Adrian.", "date": "2025-12-15", "platform": "pulsem", "department": "HVAC" }, { "author": "C T", "rating": 5, "text": "HE FIXED MY SOALR HEADACHE! Adrian arrived within the scheduled time window, immediately setting a positive tone for the appointment. He clearly explained what he was going to do, why it mattered, and then proceeded to do exactly that\u2014efficiently and correctly. He was professional, knowledgeable, and friendly without wasting time or overcomplicating the process. No pressure, no upselling, no confusion\u2014just straightforward communication and quality work done right the first time. If Intelligent Design values consistency, professionalism, and strong customer experience, Adrian is a great example of that standard in action. This was a smooth, stress-free experience from start to finish. Highly recommend Intelligent Design, and if you have the option, ask for Adrian.", "date": "2025-12-15", "platform": "pulsem", "department": "HVAC" }, { "author": "adrienne lowe", "rating": 5, "text": "Prompt, efficient, knowledgeable", "date": "2025-12-14", "platform": "pulsem", "department": "General" }, { "author": "Meggen Poindexter", "rating": 5, "text": "Can\u2019t say enough about this guy! Great person to work with! Friendly, professional and knowledgeable! Pleasure working with you David Ross!", "date": "2025-12-12", "platform": "pulsem", "department": "General" }, { "author": "Oscar Mendoza", "rating": 5, "text": "Ziggy from Intelligent Design did a great job getting our heater working. It took him about 30 minutes to get the job done. He is always friendly and professional.", "date": "2025-12-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Katherine Meyer", "rating": 5, "text": "Stedmond Russell is a credit to your company. He was very helpful with helping me with the loud noise my A/C unit was making. He gave me ideas on how to lower the noise. He also explained how the surge protector worked. Thanks for sending him.", "date": "2025-12-12", "platform": "pulsem", "department": "General" }, { "author": "Kare Williams", "rating": 5, "text": "Absolutely stunning customer service!! We will use them for ALL OUR NEEDS from now on!! HVAC, plumbing and electrical", "date": "2025-12-11", "platform": "pulsem", "department": "HVAC" }, { "author": "margie rivera", "rating": 5, "text": "Erik was amazing. He has great customer skills. Great to talk with and answered my question professionally. He did my seasonal electrical maintenance and was very thorough with everything.", "date": "2025-12-11", "platform": "pulsem", "department": "Electrical" }, { "author": "Deborah Wheeler", "rating": 5, "text": "Fabian Desantiago and Jack Manning made a great team and provided excellent customer service in a world where customer service is a rare commodity. They were knowledgeable, explained to me the technique they were going to perform and advised me of what to expect while they were here. It was refreshing to have an actual conversation with someone who knows how to make eye contact and answer questions clearly.", "date": "2025-12-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Karl Bosworth", "rating": 5, "text": "Ziggy was very professional & efficient", "date": "2025-12-10", "platform": "pulsem", "department": "General" }, { "author": "KK Spoils", "rating": 5, "text": "Professional, knowledgeable, and we are very satisfied.", "date": "2025-12-10", "platform": "pulsem", "department": "General" }, { "author": "vickie proksch", "rating": 5, "text": "Fantastic young man. Very pleasant easy to work with. Glad I have him on my team.", "date": "2025-12-09", "platform": "pulsem", "department": "General" }, { "author": "Kerri Devine", "rating": 5, "text": "Tyler from Intelligent Design went above and beyond to find a solution to my unusable gas fireplace. I told him I wanted an easy way to start it without having to use a lighter and he found a new starter switch that came with a remote control. He also installed an additional shut off and That allowed me to control the gas from outside the house. I am absolutely thrilled with the results and the cost was reasonable considering what it cost to get a new gas or electric fireplace. Tyler was very kind and thoughtful and respectful and left the house spotless.", "date": "2025-12-07", "platform": "pulsem", "department": "HVAC" }, { "author": "WELL", "rating": 5, "text": "Matt was very helpful and informative.", "date": "2025-12-06", "platform": "pulsem", "department": "General" }, { "author": "corey dodd", "rating": 5, "text": "Punctual, knowledgeable and trustworthy", "date": "2025-12-05", "platform": "pulsem", "department": "General" }, { "author": "AlbinOXmOOse", "rating": 5, "text": "Adam w. Was awesome, polite, and very knowledgeable. As someone who is the trades, his due diligence was very appreciated.", "date": "2025-12-04", "platform": "pulsem", "department": "General" }, { "author": "Jessica Lockhart", "rating": 5, "text": "We needed to get our roof replaced and as always, we reached out to Intelligent Design. We were so impressed with the attention to detail and full explanation and communication during the entire process. Sauri and Mariza\u2019s roofing crew did a fantastic job! I was especially impressed by the care they took in cleaning up all the debris after they were done. Would highly recommend for anyone needing a new roof!", "date": "2025-12-03", "platform": "pulsem", "department": "HVAC" }, { "author": "richard miller", "rating": 5, "text": "Brian was great and efficient. Explained what he was going to do and what he did. Have a few recommendations as well.", "date": "2025-12-03", "platform": "pulsem", "department": "General" }, { "author": "Angel F", "rating": 5, "text": "My HVAC went out Saturday, July 19 and in no time at all David had it working again. He explained what component failed and like a true professional, had one waiting in the service truck for me. Thank you, David! You saved our party that evening.", "date": "2025-12-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Alison Futrell", "rating": 5, "text": "Timely scheduling and arrival for Ryan. Seamless installation and effective communication. Much appreciated!", "date": "2025-12-01", "platform": "pulsem", "department": "General" }, { "author": "Lynn-Charles Barker", "rating": 5, "text": "Adam, the tech sent by Intelligent Design, came to do the first service to our system since since the company installed it slightly over a year ago. He discovered many problems with the original installation of the furnace including multiple gas line leaks. After spending 3 hours correcting those problems, he wrote up his notes on the work he did and said he would send those to me after calling the company. As I expected, I never got a copy of those notes. This tech was conscientious, but the techs that installed the system clearly were not. I have not been contacted by the company to apologize or offer any explanation for the shoddy, and potentially dangerous, work that was done by Intelligent Design. I would not recommend this company.", "date": "2025-11-29", "platform": "pulsem", "department": "HVAC" }, { "author": "David Freeman", "rating": 5, "text": "April 2025: Very disappointed in the follow up service from Intelligent Design. Was told by the owner we would never be kept waiting by a service technician if we purchased the premiere maintenance plan. Was told they would always communicate if they were unavoidably delayed. We were stood up for the first service a few months ago and had to reschedule. The same story has happened for our second service. We were stood up a month or so ago and rescheduled for today. Tech was to arrive between 8-10 and he was a no show and didn't call us. My time is valuable and this is just unacceptable. May 2025: Follow up from our second service: After a few phone calls back and forth we were able to have service at noon that same day. When asked to update our previous review and up the star rating I decided to upgrade to 4 stars. Let me just say that the SERVICE and INSTALLATION of the new AC and the extensive plumbing upgrades we had done a few months ago was EXCELLENT. The techs who came out were so professional, and they problem solved some very tricky issues that might have necessitated having to tear down some walls in the bathroom. These guys went over and above for us and it was so comforting to have their expertise in this field to guide us through making some difficult decisions. We appreciate them so much! FIVE stars there all the way! It is the follow up service that led to the two star review originally posted. Andrew, the owner, assures me they are getting better at this and I will wait until the next service to see if that is the case before putting up another 5 star review. For now I upped the rating to 4 stars. November 2025. We woke in the middle of the night to our smoke detector going off. The house as filled with a odorless, tasteless fog. We called the fire department & they had no idea where this vapor was coming from. It happened to be raining like crazy at this time. The same thing happened the next night. We had Brian Woods from Intelligent Design come later that day and we was able to diagnose the problem and fix it in no time at all. A panel on the AC unit on the roof was ajar and because it was so humid the moisture was getting into the ozone generator & basically acting like a fog machine pumping it into our house. We can't say enough good things about Brian and how professional, friendly and helpful he was. Great job!", "date": "2025-11-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Nancy-Kane Primmer", "rating": 5, "text": "Noah conducted himself in a professional and respectful manner. (He handled my hearing impairment with dignity.) His expert knowledge provided us with answers to the challenging issues we are confronting. Noah is GOLD to your company. My husband and I owned a business for 38 years and can confidently say it is rare to find an employee as gifted as Noah.", "date": "2025-11-26", "platform": "pulsem", "department": "General" }, { "author": "Betty Sproul", "rating": 5, "text": "Adam was very thorough and extremely knowledgeable. I would love to have him take care of our system regularly.", "date": "2025-11-25", "platform": "pulsem", "department": "General" }, { "author": "Rusty Jerew", "rating": 5, "text": "I was very pleased with the service provided by Brian with Intelligent Design. He got my heater back up timely and affordable.", "date": "2025-11-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Shalina Aguirre", "rating": 5, "text": "Anthony was amazing!!!", "date": "2025-11-24", "platform": "pulsem", "department": "General" }, { "author": "Zack Blair", "rating": 5, "text": "Very professional ,answered all questions. Would recommend them to everyone. Good to see people who take pride in their work.", "date": "2025-11-24", "platform": "pulsem", "department": "General" }, { "author": "Edward Bernal", "rating": 5, "text": "Brian was wonderful. Efficient and professional", "date": "2025-11-24", "platform": "pulsem", "department": "General" }, { "author": "Bob Saxwold", "rating": 5, "text": "Very professional and well educated about our system Thanks", "date": "2025-11-24", "platform": "pulsem", "department": "General" }, { "author": "Kevin Tharp", "rating": 5, "text": "David was great. 5 stars", "date": "2025-11-24", "platform": "pulsem", "department": "General" }, { "author": "Iris Holguin", "rating": 5, "text": "Anthony did an excellent job! He identified the issues and explained them in detail, explaining what he does and what he recommends to maintain the pipes. He\u2019s very knowledgeable and professional.", "date": "2025-11-24", "platform": "pulsem", "department": "General" }, { "author": "Melissa Sittler", "rating": 5, "text": "I could not recommend this company enough! Years ago, my husband and I had Intelligent Design install our HVAC system. We were so thrilled with the level of expertise and professionalism that we decided to purchase their Diamond Club Membership to have routine HVAC tune-ups. A few years later, we had a different issue with our main line. Luckily, Intelligent Design does plumbing as well! That brings us to today. Our water heater needed replacing. I want to give a special shout-out to Jared, the technician who came out to do the installation. He took the time to educate us and was transparent about options and pricing. His level of expertise and professionalism is why we will continue to count on Intelligent Design for our home needs. *Updated Review* Since Google only allows one review per user, I want to update my initial review with a few more recent kudos. We've had a few homeowner hiccups over the years, and every time we called Intelligent Design, because we know the level of professionalism and expertise they possess. Thank you Shayne for replacing a pipe in our bathroom! Thank you Aaron, Jack, and Tyler for helping us address some plumbing issues, rain or shine! Thank you Adam for coming out on a Sunday to make sure our HVAC was sealed up and good to go! I'm telling you....if you need HVAC, Plumbing, or Electrical services, give this company a call. They truly care about the customer experience and put a lot of care and attention to detail into what they do. Much thanks!", "date": "2025-11-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Laurel Derksen", "rating": 5, "text": "Jake did a great job! He was very friendly, professional and did a thorough lob examining the roof. He was also very thorough explaining the high quality of products, materials, and warranties", "date": "2025-11-23", "platform": "pulsem", "department": "Roofing" }, { "author": "Betsi Meissner", "rating": 5, "text": "Fabian did an excellent job replacing a water valve and rusted piping. I was very concerned (and a bit aggravated) and he made everything right. Professional, thorough, and very respectful of my property. A genuinely nice guy, too. Thanks also to Logan who was willing to work with me on costs.", "date": "2025-11-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Connie Harrington", "rating": 5, "text": "David was great \ud83d\udc4d very knowledgeable and friendly. He did a great job. We were very impressed.", "date": "2025-11-22", "platform": "pulsem", "department": "General" }, { "author": "Mary McNamara", "rating": 5, "text": "David was great! He did a wonderful job and fixed my problem.", "date": "2025-11-21", "platform": "pulsem", "department": "General" }, { "author": "Brittany Wagner", "rating": 5, "text": "Zachary Canfield is WONDERFUL he is so helpful and polite and made appropriate recommendations for our system highly recommend him!", "date": "2025-11-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Mary Hill", "rating": 5, "text": "We\u2019ve been Intelligent Design customers for 3+ years. Everyone on the team is professional, responsive, knowledgeable, and effective. I appreciate the outstanding communication, including text messages with photos introducing the technician who will be providing service. We\u2019ve recommended Intelligent Design to our friends and family members.", "date": "2025-11-21", "platform": "pulsem", "department": "General" }, { "author": "Hoyt Yee", "rating": 5, "text": "Shayne pleasant answered all questions very competent", "date": "2025-11-21", "platform": "pulsem", "department": "General" }, { "author": "julie smith", "rating": 5, "text": "Stedmond Russell was the best! He was so kind, polite, helpful and I would surely request him in the future. Thank you so much!!", "date": "2025-11-21", "platform": "pulsem", "department": "General" }, { "author": "Robert Shelanskey", "rating": 5, "text": "Very personable and professionable", "date": "2025-11-20", "platform": "pulsem", "department": "General" }, { "author": "Mike", "rating": 5, "text": "Appreciate all the work provided by Kevin and Eric. Both electricians were personable, professional, and did an excellent job. They were timely with their arrival, having called to say they were on their way. Work completed and explained as to what was done. Photo documented their work which was shared via email. Great job! I would rate their work 5 stars and would highly recommend them. Kudos!", "date": "2025-11-19", "platform": "pulsem", "department": "Electrical" }, { "author": "Peggy Morris", "rating": 5, "text": "Robert Balderrama was very respectful professional did a good job and was clean", "date": "2025-11-19", "platform": "pulsem", "department": "General" }, { "author": "George Hathaway", "rating": 5, "text": "Friendly knowing the best", "date": "2025-11-19", "platform": "pulsem", "department": "General" }, { "author": "Bruce Beenken", "rating": 5, "text": "Thanks Brandon Hicks for coming out on a Sunday afternoon to get our AC up and running again. Great service and pleasant attitude.", "date": "2025-11-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Lee", "rating": 5, "text": "Professional, fast fix.", "date": "2025-11-19", "platform": "pulsem", "department": "General" }, { "author": "Paula Stuht", "rating": 5, "text": "Fabian did the annual filter change for my water conditioner and while he was here, he also drained the water heater and checked all the drains, toilets, and faucets for leaks and/or problems. He showed me what he had done and answered many of my questions. I truly appreciated his job knowledge and overall professionalism while he was here. He is top notch!", "date": "2025-11-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Lora Jones", "rating": 5, "text": "Nice, professional, explained my solar system in detail to me and what I needed to do moving forward. Very happy.", "date": "2025-11-18", "platform": "pulsem", "department": "Solar" }, { "author": "Lee Harris", "rating": 5, "text": "My compliments to Jack, TJ and Aaron of Intelligent Design for their professionalism and diligence in seeing that I got the best solutions for my issues regarding HVAC and plumbing. Jack did a great job in diagnosing my problem and cording the ID response. TJ put together a solution for my HVAC and plumbing issues and worked hard to earn the business for ID versus a competitor. Aaron came to address one issue and went the extra mile to begin resolving a completely separate issue. These three are excellent representatives of Intelligent Design and conduct themselves professionally, with empathy and understanding. Kudos to the ID team!", "date": "2025-11-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Tom Wolff", "rating": 5, "text": "I was thoroughly impressed with the work Aaron performed. He's more than a plumber; he's an artist and a perfectionist! He's the only plumber I'll use in the future!", "date": "2025-11-17", "platform": "pulsem", "department": "Plumbing" }, { "author": "GsEasy", "rating": 5, "text": "Today we had the pleasure of meeting Aaron. He came to my folks house where we had our water softner fail and flood the garage. He found the that the problem was the water pressure regulator on the main water feed to the house. My folks had hired a handyman off Angie's list previously. To sum it up the last guy installed the wrong regulator. The water pressure was to high. Aaron was able to quickly diagnose the problem. He returned the next day and fixed it. He was a good man. He sat and talked to my folks who are older and made them feel comfortable. He also fixed a minor issue with the water heater. Real solid dude. Intelligent design will also be back to take care of a few roof tiles and replace some fascia board. 5 stars for Aaron and the organization!!", "date": "2025-11-15", "platform": "pulsem", "department": "HVAC" }, { "author": "S Osborne", "rating": 5, "text": "It seems that I can't do multiple reviews on a single business even though they provide multiple different services (pluming, HVAC, roofing, etc.) so I'm updating my current review. On Wednesday the 12th of November, 2025, we had a general service check on our plumbing by Anthony Brown a plumber at Intelligent Design (ID). He was on time and gave us some good information on our water heater, it's was time to replace it before we have an issue due to its age. We met with his manager at ID via a MS Teams chat so we could all discuss a simple tank replacement or changing to a tankless water heater. We went over the pros and cons, what options we would need or not need and the cost difference over time. It was a good conversation since we gained information that we didn't have regarding tankless water heaters vs tank water heaters. We went with a tankless version, it cost more up front but over time will save us money and the hassle of replacing tanks every so many years, as a bonus its more efficient on natural gas than the tank. ID was able to schedule Anthony Brown the next day to do the replacement. Anthony was on time, pleasant to work with, explained every thing we was doing, had prepared his truck with all of the items he needed and did exceptional work. He also repiped our natural gas line to feed the new tankless water heater, to upgrade the pipe to 3/4 inch from the 1/2 inch that fed the previous tank water heater. We liked working with Anthony Brown and would recommend him and Intelligent Design for your projects. I've attached two photos of the tankless water heater on my wall and one of the pipe change area. Previous review of pluming done by Intelligent Design: Jason Shreves and his crew Ryan and Fabian did an excellent job on our sewer pipe replacement from the house to the street. Jason let us know what time he was going to arrive and when he left each day. He kept us up to date on the progress and even stayed very late on the last night to get it done on time. Jason had done our normal house check prior to the work and showed us the roots in the old clay sewer pipe. He's very easy to talk to, experienced, mature, and knowledgeable so we went with Jason at Intelligent Design to do the work. The clay dirt and the calichi were quite a challenge to dig through, they brought in equipment to dig as well as did a lot of hand digging. They all had a great work ethic and dug carefully to not damage any other pipes in the area, water and my rainwater harvesting pipe. I would recommend Jason Shreves to work on your plumbing project. Due to his work ethic and knowledge you won't be disappointed. See photos. Scot, home owner.", "date": "2025-11-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Jack Conn", "rating": 5, "text": "Ziggy helped us with a highly professional service. He was on Time and actively corrected the issue in a timely manner. Very friendly and explained all questions that I had.Highly recommend him to all folks that have ac/heater issues. Thanks Ziggy", "date": "2025-11-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Mary Najera", "rating": 5, "text": "What a pleasant surprise! From the first contact on through the final work today- this company is a class act. Rafael Alonso Gallego Andrade is the tech that came to do the actual work today. He was prompt, communicated before his arrival and spoke to me before he left. He showed me picture and video of the top of the areas he worked on. This was comforting because it lets me know that things were done that were agreed upon. He was professional and kind- as were Jake and his partner (didn\u2019t get the name- sorry!) that initially came out on a Saturday to give me a free quote. They could have tried to scare me into an unneeded new roof- and they didn\u2019t. I was nervous to sit down with them because the whole situation being an unknown topic to me gave car buying vibes and nervousness. But they put my feelings at ease and we enjoyed a nice visit while they were here. Prior to this- they stopped by the home and encountered my daughter and grandsons and they made a good impression at that time as well. Class act all the way around. I\u2019ll be using them in the future!", "date": "2025-11-12", "platform": "pulsem", "department": "HVAC" }, { "author": "becky lowry", "rating": 5, "text": "Chris was friendly, knowledgeable and professional--as I've found all technicians at Intelligent Design to be. He was doing an annual plumbing inspection. He took the time to test the quality of our water, and we were astounded at the results. He explained the benefits of water filtration systems, and gave us estimates on options. He also fixed a couple of minor plumbing issues for us. Very happy with his service!", "date": "2025-11-12", "platform": "pulsem", "department": "Plumbing" }, { "author": "Tanis Knight", "rating": 5, "text": "Robert was super helpful and informed.", "date": "2025-11-11", "platform": "pulsem", "department": "General" }, { "author": "Robbin Bruning", "rating": 5, "text": "Had a sewer line that had a clog. Told Jack ( who was awesome) that both toilets would not drain from the house but the showers and bathtub do drain. I told him a neighbor and I took off the outside plug and we could what the issue was. There was smothing blocking the drain. He gave me a price of 490 dollars and he would take care of the blockage. I about fell over from the price but what choice do I have when I cant use the toilet. I closed the door and he went to work outside. Not 5 minutes later the door bell rang and I was like this is going to be bad. He said they were all done cleaning it out and scoping the lines looked good. It was maybe 7 minutes at the most. Said there was a cleaning bottle in the drain with all the waste around it right by the flap. So nearly 500 dollars for 7 minutes or work....WOW. Jack explained how the system works and what I can do next time this happens. Let's hope not...", "date": "2025-11-11", "platform": "pulsem", "department": "HVAC" }, { "author": "vg] dragonslayer", "rating": 5, "text": "If they could have done what I asked of them as I explained on the phone what I needed I would have went with them all the way. They didn\u2019t charge me they came out on what they do offer a free estimate on the roof and in my circumstances because I needed a licensed contractor to look at the work I had done for insurance purposes I got advice because they couldn\u2019t follow thru because the work was done by a non contractor they offered other options and prices and payment plans. They are a bit high but if I had the money and the right credit score I would honestly say they have it all together. They are very professional and very honest and very helpful and I just felt like they cared.", "date": "2025-11-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Lori DeBough", "rating": 5, "text": "Shane was thorough, pleasant, and helpful.", "date": "2025-11-11", "platform": "pulsem", "department": "General" }, { "author": "Sara Moss", "rating": 5, "text": "I have had 3 different plumbers come out for a preexisting water system that was installed in the home by Wood\u2019s. The 3 separate plumbers have told me all different things and the only thing the same was it was going to be expensive and it was plumbed wrong. One of the plumbers mentioned Wood\u2019s being bought out by this company. I reached out and they were nice, they explained how the system worked and that it wasn\u2019t plumbed wrong and what to expect from the system. Daniel was very thorough and did not try to sell me on anything or up charge me. Very honest company and very kind.", "date": "2025-11-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Sara Moss", "rating": 5, "text": "I have had 3 different plumbers come out for a preexisting water system that was installed in the home by Wood\u2019s. The 3 separate plumbers have told me all different things and the only thing the same was it was going to be expensive and it was plumbed wrong. One of the plumbers mentioned Wood\u2019s being bought out by this company. I reached out and they were nice, they explained how the system worked and that it wasn\u2019t plumbed wrong and what to expect from the system. Daniel was very thorough and did not try to sell me on anything or up charge me. Very honest company and very kind.", "date": "2025-11-10", "platform": "pulsem", "department": "HVAC" }, { "author": "A Google User", "rating": 5, "text": "Gabriel extended his long day to fit me in, and unclogged my commode quickly and effortlessly. Many thanks!", "date": "2025-11-07", "platform": "pulsem", "department": "General" }, { "author": "Memory Care", "rating": 5, "text": "Tyler, the service representative, worked diligently to remove a very tight, cover on the old filter in order to replace it with a new one. To my relief, he finally succeeded and installed the new filter. I will definitely ask for him the next time I need help with a plumbing job.", "date": "2025-11-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Keith Wright", "rating": 5, "text": "Prompt and friendly and good work!! THANK S", "date": "2025-11-07", "platform": "pulsem", "department": "General" }, { "author": "Anika Garza", "rating": 5, "text": "This company is so amazing \ud83d\udc4f . A huge shout out to Fabian, Tyler, Josh, and Aaron for coming out and working on our home. We really couldn't show enough appreciation. They worked all day in the heat and one day didnt return home until around 9pm or after. The dedication is on point and we couldn't be more happier. We can be another positive reassurance, accompanied by other outstanding reviews, that this company will always put in the best work and most time to make sure you are taken care of. Thanks to their bosses as well for hiring such an excellent team!!!", "date": "2025-11-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Tammie Estill", "rating": 5, "text": "Anthony was great to work with. He was upfront about the potential cost if repairs and compassionate when the work ended up being so much more than originally though to be. I appreciate the team of people who are helping me work through this issue!", "date": "2025-11-06", "platform": "pulsem", "department": "General" }, { "author": "Patrick Graham", "rating": 5, "text": "Daniel notified us as he arrived. I showed him the issues I wanted checked. A unit on one system was too tightly attached, so we need to resolve that one. Daniel checked the other system and found that it was working well. I need to do some research on the first system and will call back.", "date": "2025-11-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Aliyah Lewis", "rating": 5, "text": "Aaron W. Was amazing with the drain cleaning and drain replacement.", "date": "2025-11-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Deborah Edgerton", "rating": 5, "text": "We had water heater maintenance and several water shut off valves checked. Excellent service representatives came.", "date": "2025-11-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Don Fischer", "rating": 5, "text": "Matt was very thorough and informative. He confirmed his knowledge in the industry.", "date": "2025-11-04", "platform": "pulsem", "department": "General" }, { "author": "Brian Morales", "rating": 5, "text": "Aaron was great! Professional, polite, knowledgeable and efficient. Thank you!", "date": "2025-11-03", "platform": "pulsem", "department": "General" }, { "author": "Life of Bell", "rating": 5, "text": "When our solar company went out of buisness, or system stopped working properly. When searched for a local company I found ID and I am glad I did. They cam out and updated my system software and checked all the doodads to get me running again. Then that offered me system monitoring for under15 bucks a month... Done. PS. The tech Matt was nice and knowledgeable. Gokd experience all around.", "date": "2025-11-03", "platform": "pulsem", "department": "Solar" }, { "author": "Andy Askren", "rating": 5, "text": "Fabian delivered on a thorough and complete inspection of the plumbing system at our main house and casita. Professional and friendly as always; Intelligent Design delivers again on the best service as usual.", "date": "2025-11-03", "platform": "pulsem", "department": "Plumbing" }, { "author": "Larry Redhouse", "rating": 5, "text": "The Intelligent Design technician sent out for our home's HVAC and mini split systems maintenance was on time, professional and very knowledgable. The service was included in our service plan.", "date": "2025-11-03", "platform": "pulsem", "department": "HVAC" }, { "author": "elaine broacha", "rating": 5, "text": "Aaron was very professional and prompt.He got the part installed in no time,I am very satisfied with his service.", "date": "2025-11-02", "platform": "pulsem", "department": "General" }, { "author": "Keith Davis", "rating": 5, "text": "David came out to fix our a/c but it was beyond repair. We then discussed a replacement and he was very informative with no pressure. Most importantly, David and Intelligent Design listened to our concerns and requirements. We found a system that meets our needs and also provides us with a great warranty and service.", "date": "2025-10-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Kathy Marksmccarty", "rating": 5, "text": "Robert Balderrama was courteous and answered all my questions. Did a great job. Thanks!", "date": "2025-10-31", "platform": "pulsem", "department": "General" }, { "author": "Robert Schnell", "rating": 5, "text": "Super knowledgeable and very informative!", "date": "2025-10-30", "platform": "pulsem", "department": "General" }, { "author": "Pamela Hayes", "rating": 5, "text": "Excellent experience, install in one day. Eric Johnson and his two assistants were extremely knowledgeable and professional in explaining how our mini split installation was to be performed and were here at 7:30 a.m. and done by 2 p.m. . Highly recommend.", "date": "2025-10-30", "platform": "pulsem", "department": "General" }, { "author": "Sherry Harrolle", "rating": 5, "text": "Your team was very pleasant to work with which helped make the painful prices a little easier to choke down. They worked hard and did a fast good job. I appreciate the good work today in a world where good work is hard to find. Thank you Diana Moose (on behalf of Sherryl Harrolle)", "date": "2025-10-30", "platform": "pulsem", "department": "General" }, { "author": "Brenna Okazaki", "rating": 5, "text": "Everyone who came to help re-pipe our house were so sweet and worked very hard! They were patient when we had questions and always made things easy to understand. Especially Tyler and Ryan, they did an amazing job! Along with Jack and Daniel who helped this all happen! I highly recommend this team if you need help!", "date": "2025-10-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Nell Summers", "rating": 5, "text": "This was a very stressful time, as all plumbing issues are. The team members from Intelligent Design were Fabulous. Hardworking, patient with explaining what was going on each step of the way, respectful of our time and our potential plumbing needs. Call out to Ryan, Tyler, Jack and the wonderful apprentice ( sorry, I can't remember your name!) Highly recommend!!!", "date": "2025-10-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Jimmy Stover", "rating": 5, "text": "Anthony\u2019s communications were excellent. He arrived when he said he would and kept me informed every step of the way. He worked quick but took the care and time to do the job right the first time.", "date": "2025-10-27", "platform": "pulsem", "department": "General" }, { "author": "Frenchie L", "rating": 5, "text": "Fabian performed a very thorough and systematic whole house inspection to diagnose an intermittent low water pressure condition at my residence. Although he didn't find a smoking gun, Fabian was able to eliminate potential causes within the home itself and suggested external factors outside my control that could be causing the problem. Fabian recommended several steps I can take myself to help root cause the issue. Fabian spent approximately an hour and a half diagnosing the issue with no $ charge. Fabian was very professional and worked in a very neat and methodical manner. I will definitely ask for Fabian if I have plumbing issues in the future.", "date": "2025-10-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Andrew Eibl", "rating": 5, "text": "Shane Wyatt was great. Fixed our problem quick and efficient!", "date": "2025-10-26", "platform": "pulsem", "department": "General" }, { "author": "Carole Tonigan", "rating": 5, "text": "I recently discovered Intelligent Design for some plumbing issues. I cannot tell you how much confidence I had with the wonderful men (Jack, Tyler, another Tyler, Jason, and Josh. They were all very knowledgeable, professional, and so pleasant and friendly. All issues were solved. They were on time and communicated clearly the objectives. I have already mentioned your company to others. And I am happy that I decided to enroll in the program to help keep me on top of other home maintenance projects. Thank you.", "date": "2025-10-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Mary Ellen Connors", "rating": 5, "text": "So overjoyed that Jack M. Was able to fix my issue. Fantastic job- very knowledgeable.", "date": "2025-10-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Michelle Limones-Willer", "rating": 5, "text": "David was very knowledgable and patient. He listened and took his time to respond and clarify all information. Highly recommend this company !", "date": "2025-10-21", "platform": "pulsem", "department": "General" }, { "author": "Lorenia Hart", "rating": 5, "text": "Ziggy was very professional and explained what happened to our AC unit. Thank you", "date": "2025-10-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Marie Chase", "rating": 5, "text": "Fabian & Aaron were awesome! Very thorough and extremely helpful to understanding what we wanted for our home and at the best price. Thanks again!", "date": "2025-10-17", "platform": "pulsem", "department": "General" }, { "author": "Kirk Blocker", "rating": 5, "text": "I wanted to wait until after monsoon season to write this review. We needed our roof recoated and did the whole getting estimates and talking to contractors. So, while there were cheaper options no other company offered the warranty that Intelligent design offered and quite frankly their customer service has earned my respect and loyalty. My only complaint is their awful radio spots.", "date": "2025-10-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Allison Harvey", "rating": 5, "text": "Tyler did an amazing job fixing our plumbing this morning. He was professional and very kind to our curious toddler who was super interested in watching him fix our plumbing issue. Highly recommend Tyler at Intelligent Design!", "date": "2025-10-17", "platform": "pulsem", "department": "Plumbing" }, { "author": "James Strawn", "rating": 5, "text": "Kevin is knowledgeable, professional and personable. He explained potential issues and provided estimates to resolve them. Very good service experience. Always a pleasure.", "date": "2025-10-16", "platform": "pulsem", "department": "General" }, { "author": "Ronald King", "rating": 5, "text": "Ziggy was very professional, friendly and great at explaining our system issues and making a solid recommendation to fix our HVAC issues.", "date": "2025-10-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Ken", "rating": 5, "text": "Tyler was great! Efficient \u2014 explained what he was doing.", "date": "2025-10-16", "platform": "pulsem", "department": "General" }, { "author": "Jeff McIntyre", "rating": 5, "text": "Matt was very knowledgeable about my solar and they offer a good deal for solar monitoring", "date": "2025-10-16", "platform": "pulsem", "department": "Solar" }, { "author": "Bibi Hoff", "rating": 5, "text": "He was amazing and very informative. Thank you for explaining all our options! You rock!", "date": "2025-10-16", "platform": "pulsem", "department": "General" }, { "author": "Patrick Heater", "rating": 5, "text": "Brian arrived on time, very professional and easy to talk with. He went through the process to reset my solar and found my wifi was not working, replaced the part and was able to see the system and find the error codes. The inverter died and needs to be replaced.", "date": "2025-10-15", "platform": "pulsem", "department": "HVAC" }, { "author": "TJ Keller", "rating": 5, "text": "Wow, what a great experience! Daniel is excellent!", "date": "2025-10-15", "platform": "pulsem", "department": "General" }, { "author": "Terry Brack", "rating": 5, "text": "Efficient and friendly service. Very professional while also cordial. Recommended an improvement to the hvac system that we are adding on. Just what we needed.", "date": "2025-10-15", "platform": "pulsem", "department": "HVAC" }, { "author": "george travica", "rating": 5, "text": "Jack and Jim did a great job fixing my septic", "date": "2025-10-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Paul", "rating": 5, "text": "Daniel did a great job on the inspection!", "date": "2025-10-14", "platform": "pulsem", "department": "General" }, { "author": "Scott Trevett", "rating": 5, "text": "Very professional and friendly service. Great guys.", "date": "2025-10-13", "platform": "pulsem", "department": "General" }, { "author": "Texanna McPhail", "rating": 5, "text": "Robert Balderrama was amazing! He was prompt, thorough, and very nice guy. He is welcome back any time.", "date": "2025-10-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Cari Gibson", "rating": 5, "text": "Robert Balderrama was friendly & knowledgeable He explained what he had done He is welcome back to our Home Thank you Robert & Intelligent Design!", "date": "2025-10-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Mary Johnson", "rating": 5, "text": "David was professional, personable, and punctual. He inspect the furnace and mini-split, cleaned and changed the filters, checked the ductwork.", "date": "2025-10-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Anna Campbell", "rating": 5, "text": "I received a quote to repair my roof. Noah was very professiona, at the same time personable, spent much time explaining the product, the procedure, and financing. I want to wish him the best luck in the future.", "date": "2025-10-09", "platform": "pulsem", "department": "Roofing" }, { "author": "Debra Larochelle", "rating": 5, "text": "Ziggy is such a knowledgeable professional!! He is so very polite and did a thorough inspection. What a nice man.", "date": "2025-10-08", "platform": "pulsem", "department": "General" }, { "author": "Norman Mims", "rating": 5, "text": "Service today by Raoul was great, professional, and courteous. Thanks", "date": "2025-10-08", "platform": "pulsem", "department": "General" }, { "author": "James Norvelle", "rating": 5, "text": "Brian was great, while inspecting the duct work found an issue that has been missed by many other techs over the last 10 years. He was able to improve the functioning of our A/c with a simple band.", "date": "2025-10-07", "platform": "pulsem", "department": "General" }, { "author": "Jeff Black", "rating": 5, "text": "Tyler and the rest of the crew at Intelligent Design are dedicated to their craft.", "date": "2025-10-06", "platform": "pulsem", "department": "General" }, { "author": "Fritz", "rating": 5, "text": "David - Very friendly and professional. Really knows what he's doing.", "date": "2025-10-06", "platform": "pulsem", "department": "General" }, { "author": "David Harrison", "rating": 5, "text": "Tyler was great. He was very professional and answered all my questions. Will definitely reach out to your team should I have any AC or plumbing needs.", "date": "2025-10-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Mark Bowles", "rating": 5, "text": "Intelligent Design sent out a skilled, experienced and courteous technician to do a detailed inspection on our failing water softener. He provided a detailed report with photos and objective test results along with 3 solutions for my issue.", "date": "2025-10-06", "platform": "pulsem", "department": "General" }, { "author": "Patrick Doyle", "rating": 5, "text": "Brian is a great tech and good people! He\u2019s now been out to our home on two separate occasions and has solved our issues in a timely manner both times and he\u2019s does it with a smile, even though both times were after hours. Wish all techs (and people in service industries in general) could be more like him. Highly recommended! Thanks Brian!", "date": "2025-10-06", "platform": "pulsem", "department": "General" }, { "author": "Norman", "rating": 5, "text": "Tyler Manley did an outstanding job installing the Brita Pro water softener and Brita Pro water purifier systems at our home. All the work was planned and executed in a professional and efficient manner. The workmanship is excellent and the work area was fully cleaned afterwards. The resulting soft and purified water is great with clean clothes, hair and bodies and no more icky tasting water. My wife and I are very happy with the work and improved water.", "date": "2025-10-04", "platform": "pulsem", "department": "General" }, { "author": "Eric Rumans", "rating": 5, "text": "Roberto Balderrama trouble shoot my A/c that has had a service call every other month. Found the problem and walked me out to see the issue. His knowledge and experience is REMARKABLE!! Communication is key and he ensures that this issue will be resolved in a timely manner, as he needs to order the parts. Thank you Roberto!!!", "date": "2025-10-03", "platform": "pulsem", "department": "General" }, { "author": "William Mills", "rating": 5, "text": "Robert and Andy were great. Professional and informative. Would highly recommend.", "date": "2025-10-03", "platform": "pulsem", "department": "General" }, { "author": "the glove", "rating": 5, "text": "Daniel did an awesome job and would recommend him to anyone. Thanks Daniel for an awesome experience.", "date": "2025-10-02", "platform": "pulsem", "department": "General" }, { "author": "Riley Breedlove", "rating": 5, "text": "Ryan S. did an incredible job. Was very punctual, knowledgeable and went above and beyond all expectations while not only fixing the problem but also providing an iconic experience. The team at intelligent design are lucky to have Ryan!", "date": "2025-10-02", "platform": "pulsem", "department": "General" }, { "author": "Mary Sanchez", "rating": 5, "text": "Tyler M. Was fantastic! Thank you!!", "date": "2025-10-02", "platform": "pulsem", "department": "General" }, { "author": "goodwillguy", "rating": 5, "text": "Ryan was on time and safe. Provided a clean workspace as well as good clean up. He also educated me on several plumbing questions. Very positive experience thanks again", "date": "2025-10-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Linda Wilson", "rating": 5, "text": "TJ, an Intelligent Design service representative, completed a project at our home today and we can\u2019t say enough superlatives about him! Perhaps the most important thing we can say is he is a man with integrity and he is backed up by a company with integrity. In August we purchased a service package that included keeping the blower assembly clean. When TJ went to perform the cleaning there was an issue with the assembly. He immediately did some research, found the unit was under warranty and ordered a new unit. Maybe we shouldn\u2019t be amazed that taking care of the customer was immediate and without hassle but we are! Thanks TJ!", "date": "2025-10-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Pete Pederson", "rating": 5, "text": "Robert did a great job today, what with the parking situation in the neighborhood. Additionally the grandkids running all around while he was working in the attic. Great job!\u2019", "date": "2025-10-01", "platform": "pulsem", "department": "General" }, { "author": "Lynne Ball", "rating": 5, "text": "I have been very pleased with the service that Intelligent Design provided, from the initial inspection, sales quote, service and installation of new unit and my most recent interaction with Bryan Wood on air flow throughout the house. Everyone has been professional, helpful and done a great job of explaining the process and expectations. Thank you Intelligent Design for now being my #1 HVAC company.", "date": "2025-10-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Lorraine Kratovil", "rating": 5, "text": "Ziggy did a great job. All as expected and very easy to converse with.", "date": "2025-09-30", "platform": "pulsem", "department": "General" }, { "author": "Jess Marie", "rating": 5, "text": "\ud83d\udca8Jack and his team there at Intelligent Design Plumbing and Air did an amazing job helping with my backed up sewer n plumbing complications, it was a crucial time sensitive service,& they were super fast to arrive & assess the situation.Eager to get started! And get me and my family taken care of, Kept me updated whole time and was very thorough and clean! Even plans to do a follow up visit to ensure everything working perfectly and customer satisfaction. I can shower again! Lol definitely one very satisfied customer and will absolutely turn to Jack in the future for all my plumbing and air services, we're in AZ, where working plumbing and air aren't just needed, they are way of life here so with out a doubt call \ud83d\udc49 Design Intelligent and ask for Jack for all your air and plumbing needs, \ud83d\ude42\u200d\u2195\ufe0f I know I will\ud83d\udca6 \ud83d\udcab\ud83c\udf1f\ud83d\udcab\ud83c\udf1f\ud83d\udcab", "date": "2025-09-30", "platform": "pulsem", "department": "HVAC" }, { "author": "Mary Galivan", "rating": 5, "text": "They were very thorough and did a professional job", "date": "2025-09-30", "platform": "pulsem", "department": "General" }, { "author": "Joanne", "rating": 5, "text": "Shayne Wyatt was great! Came out for inspection and took care of all needs.", "date": "2025-09-29", "platform": "pulsem", "department": "General" }, { "author": "Val Parkhill", "rating": 5, "text": "They were promo, polite and he knew what he was doing and fixed the problem!!", "date": "2025-09-26", "platform": "pulsem", "department": "General" }, { "author": "Sara Vance", "rating": 5, "text": "Scott came out for the annual check of my plumbing & to flush the water heater. He was very thorough, explained everything as he was completing the service. He was very friendly & even the dogs enjoyed his company. I appreciate Scotts service & highly recommend Intelligent design.", "date": "2025-09-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Andres Valenzuela", "rating": 5, "text": "Robert Balderama was amazing! He is so knowledgeable and helpful. The best HVAC tech I've ever had.", "date": "2025-09-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Michael Harrington", "rating": 5, "text": "Checked out our solar , showed me what to look for , knowledgeable as hell, will set up their monitoring system in 2 days to keep us in the know. Great job Matt , thanks.", "date": "2025-09-25", "platform": "pulsem", "department": "Solar" }, { "author": "Jennifer Ahonen", "rating": 5, "text": "I had water heater flush and free plumbing inspection. Jack Manning scoped the water heater and showed me the mineral deposits in there. He showed me information on water softening systems and the cost. Also drinking water system. Both he and Joshua were professional, courteous, and friendly. Jack also did a test for mineral and chlorine content in my water. Thank you.", "date": "2025-09-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Chris Pooler", "rating": 5, "text": "Steve and David were professional, knowledgeable, polite and respectful of us, our home and our dog. They kept us informed of the progress and what to expect next. Great job!", "date": "2025-09-25", "platform": "pulsem", "department": "General" }, { "author": "Heather Adams", "rating": 5, "text": "So thankful for you all. Daniel was amazing and we will be calling again and recommending you!!!", "date": "2025-09-23", "platform": "pulsem", "department": "General" }, { "author": "Tim Lorenzen", "rating": 5, "text": "Ziggy was great. Polite and informative", "date": "2025-09-23", "platform": "pulsem", "department": "General" }, { "author": "Valerie RDH", "rating": 5, "text": "Jack came to our home on a Sunday night as an emergency call. He was super nice, helpful and efficient, and was able to get our bathroom plumbing issues resolved quickly! He also gave us a referral for someone to do necessary water damage cleanup. My husband told him he\u2019s a HERO! \ud83e\uddb8\u200d\u2642\ufe0f (Because he IS!) Call Jack at Intelligent Design!", "date": "2025-09-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Ryan Bruhns", "rating": 5, "text": "Matt Davis was incredibly pleasant given his busy schedule, knowledgeable, and systematic. Frankly, he was more polite than I would have been receiving as many questions as I had for him. I learned several things during this visit.", "date": "2025-09-20", "platform": "pulsem", "department": "General" }, { "author": "Jon 1776 (JP1776)", "rating": 5, "text": "Robert was super professional and kept me posted every step of the way. I really appreciated his explanations. Very courteous and on time.", "date": "2025-09-19", "platform": "pulsem", "department": "General" }, { "author": "George Dorna", "rating": 5, "text": "I only hire the BEST! And these guys are BEASTS! Great people!", "date": "2025-09-18", "platform": "pulsem", "department": "General" }, { "author": "ray miller", "rating": 5, "text": "Anthony, one of their air-conditioning technicians came out for my winter maintenance. He did an amazing job. He was efficient clean and polite. I highly recommend Intelligent Design and Anthony for your air conditioning services.", "date": "2025-09-18", "platform": "pulsem", "department": "General" }, { "author": "Linda Corbett", "rating": 5, "text": "Ziggy was prompt, respectful and perfectly polite. The work was carried out in a timely manner and he explained everything that he did.", "date": "2025-09-18", "platform": "pulsem", "department": "General" }, { "author": "Naomi Guerrero", "rating": 5, "text": "Great service. Answered all my questions.Robert Balderrama was fantastic and knowledgeable.", "date": "2025-09-17", "platform": "pulsem", "department": "General" }, { "author": "Shawn Conner", "rating": 5, "text": "Very professional, I\u2019m happy!!", "date": "2025-09-17", "platform": "pulsem", "department": "General" }, { "author": "Maria Vargas", "rating": 5, "text": "Scott was very thorough in checking my plumbing. Home needs to be re-piped. He offered several estimates and plans that would work with my budget. Thanks Scott for your time and patience while I had many questions. I highly recommend Intelligent Design for plumbing and additional services they can provide.", "date": "2025-09-15", "platform": "pulsem", "department": "Plumbing" }, { "author": "David Herran", "rating": 5, "text": "They are wonderful company. They come to my house for Many yrs.great service thank you.\ud83c\udfb6 always happy service \ud83e\udd73", "date": "2025-09-15", "platform": "pulsem", "department": "General" }, { "author": "TLF Spin the coins", "rating": 5, "text": "Ziggy did a great job- was kind, happy and fixed the issue ! Happy customer here", "date": "2025-09-15", "platform": "pulsem", "department": "General" }, { "author": "Landon Coleman", "rating": 5, "text": "Tyler Smalling was out to our house to figure out why our water pressure was so low. When Tyler saw we had a water softener system he immediately placed the system in bypass and the water pressure throughout the house immediately came up to normal pressure. Tyler made one phone call and a new system could be installed the following day, Saturday. The price was great. Tyler was at our house by 8:30 a.m. Saturday morning. He removed the old system and had the new system up and in operation by 1:30 p.m. Tyler was excellent in his customer service, very professional and knowledgeable in his work. I would recommend Tyler anytime for any aspect of a plumbing need. We had this question asked about 45 minutes after Tyler had completed the work for us and Tyler of Intelligent Design was recommended for the work.Tyler alway took the time to show and explain howcthecnew system worked and why the old system had gone bad. His attitude , customer service, knowledge, and insurance that the customer is satisfied are beyond reproach. Outstanding work, will definitely call for Tyler Smalling of Intelligent Design should any other plumbing needs arise. Thank you very much Tyler.", "date": "2025-09-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Sandy Gallegos", "rating": 5, "text": "Great group of folks.", "date": "2025-09-13", "platform": "pulsem", "department": "General" }, { "author": "Melissa Megna", "rating": 5, "text": "(Translated by Google) Famtastic! (Original) Famtastiv!", "date": "2025-09-11", "platform": "pulsem", "department": "General" }, { "author": "Debbie Mounce", "rating": 5, "text": "David was really terrific. He fixed what others may have missed. I would totally recommend him. Thanks David.", "date": "2025-09-11", "platform": "pulsem", "department": "General" }, { "author": "Richard Wintory", "rating": 5, "text": "having a water heater burst can be almost as traumatic as a fire. the damage and loss of hot water demand immediate help. Because he'd taken such great care of us in the past, we reached out to Jacob and the Intelligent Design folks again and it was a great call. Jacob quickly diagnosed the problems, and gave us a game plan to get us back to normal. he connected us with with a terrific remediation provider, made recommendations for a replacement appliance and performed not only a rapid and flawless installation, he did so in a manner my wife finds aesthestically pleasing as you can see in the attached photo for yourself. bottom line: after only one cold shower, we were back to inexhaustible hot water and domestic bliss. Thanks to Jacob and the Intelligent Design Team!", "date": "2025-09-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Mary Beardsley", "rating": 5, "text": "David did a wonderful job cleaning the coils if my mini split after reconstruction. Woke up without coughing this morning.", "date": "2025-09-10", "platform": "pulsem", "department": "General" }, { "author": "Linda Withrow", "rating": 5, "text": "Ziggy was great! And VERY KIND", "date": "2025-09-10", "platform": "pulsem", "department": "General" }, { "author": "Robert Lanterman", "rating": 5, "text": "Today Matt Davis reviewed with me the layout for our upcoming new system. Matt is professional and took all the time needed to explain the process to completion and timeline for next steps. We're very happy with the progress and looking forward to our finished solar/hvac install. Thanks Matt!", "date": "2025-09-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Donna Westergren", "rating": 5, "text": "Jack Manning was great !! Explained everything!!", "date": "2025-09-08", "platform": "pulsem", "department": "HVAC" }, { "author": "David Edwards", "rating": 5, "text": "Robert Balderrama did a great job", "date": "2025-09-08", "platform": "pulsem", "department": "General" }, { "author": "Ondrea DAntonio", "rating": 5, "text": "Jack was a pleasure to work with! He was very pleasant and informative. He also noticed that my oven had a gas leak and fixed that for me. Jack went above and beyond!", "date": "2025-09-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Amy Gonzalez", "rating": 5, "text": "Brian was so great! He was helpful to us on the weekend and provided excellent customer care. We will be using this company again!", "date": "2025-09-07", "platform": "pulsem", "department": "General" }, { "author": "Brooke DeAnda", "rating": 5, "text": "Brian was very polite, courteous and quick! Thank you!", "date": "2025-09-05", "platform": "pulsem", "department": "General" }, { "author": "Candace Turpin", "rating": 5, "text": "David was fantastic with the AC tune up and care of my unit. Would recommend him to anyone.", "date": "2025-09-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Sandra Villegas", "rating": 5, "text": "Great service ! Very profesional.", "date": "2025-09-05", "platform": "pulsem", "department": "General" }, { "author": "Austin Thomas", "rating": 5, "text": "David was a great help with diagnosing our HVAC problems and putting us on the right path for repair.", "date": "2025-09-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Bobbi Romero", "rating": 5, "text": "We called Intelligent Design Air Conditioning because our a/c went out on a Sunday evening. We had to go to a hotel to escape the heat in the house! I contacted them using their website on Monday (Labor Day) morning around 6am. I was given a window of 8am-10pm, however they actually arrived at around 2:45pm. Ziggy diagnosed the problem immediately. He luckily had the necessary part on his truck! Ziggy expertly replaced the defective part and within minutes, we had cold air! He was in and out in 30 minutes or less! The cost was minimal. Very competitive! We highly recommend Intelligent Design!", "date": "2025-09-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Ashley Helms", "rating": 5, "text": "Thank you alex for being amazing and doing an amazing job at our house today !! We really appreciate it ! Also super kid friendly my kids loved watching him do stuff today !", "date": "2025-09-04", "platform": "pulsem", "department": "General" }, { "author": "Blainewjones", "rating": 5, "text": "Robert Balderrama performed phenomenally for our a/c service. He had to completely redo the improper installation from the company 4 years ago. If it weren\u2019t for Robert, I would have lost my patience with this company waiting for parts and completion of this job. Robert gets 5 stars!", "date": "2025-09-03", "platform": "pulsem", "department": "General" }, { "author": "Marc Perry", "rating": 5, "text": "Very knowledgeable and professional", "date": "2025-09-03", "platform": "pulsem", "department": "General" }, { "author": "Brian Poe", "rating": 5, "text": "Ziggy was fantastic! Made sure everything was working perfectly with minimal fuss! Thank you! Scott came and fixed our leak super fast! Quality of work was wonderful! Thank you!", "date": "2025-09-03", "platform": "pulsem", "department": "Plumbing" }, { "author": "Janice Eubank", "rating": 5, "text": "Scott was friendly, informative and thorough. I\u2019d recommend Intelligent Design!", "date": "2025-09-03", "platform": "pulsem", "department": "General" }, { "author": "Anita Harrison", "rating": 5, "text": "We had a brand new AC system installed in 2023. We are having a few issues with it. But today Robert from Intellent Design came out on an emergency call and saved our 3 day weekend! He was very knowledgeable and helpful. He was extremely nice and went above and beyond. Plus our dogs loved him!", "date": "2025-08-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Todd Guinn", "rating": 5, "text": "Great service, Great customer service and work", "date": "2025-08-30", "platform": "pulsem", "department": "General" }, { "author": "Marlene Morton", "rating": 5, "text": "Great service. Tyler stayed in touch regarding arrival time and communicated very well. Highly recommend this company", "date": "2025-08-29", "platform": "pulsem", "department": "General" }, { "author": "Benjamin Reyes", "rating": 5, "text": "Technician was professional and thorough", "date": "2025-08-29", "platform": "pulsem", "department": "General" }, { "author": "Gary Luker", "rating": 5, "text": "Robert Balderrama, arrived to perform service on our air conditioner right on time and proceeded to analyze the issue with our unit. In the process of his analysis, he found the probable cause and took care of it. He spent hours in his search for a solution. He was very thorough and determined to take care of the problem. He did an excellent job. Thanks Robert.", "date": "2025-08-29", "platform": "pulsem", "department": "General" }, { "author": "Kristi Gagnon", "rating": 5, "text": "Prompt, polite and efficient!! Thank you David!", "date": "2025-08-28", "platform": "pulsem", "department": "General" }, { "author": "Christina Schwenzer", "rating": 5, "text": "Jack Manning recently did our Plumbing inspection/maintenance and assisted us with replacing some old pieces throughout our home. He was knowledgeable, professional, personable and honest. We appreciate all of his thorough work, and friendly conversations throughout the process.", "date": "2025-08-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Kathy Villalobos", "rating": 5, "text": "Jacob was Professional & Courteous! He explained my plumbing issue very clearly & offered various suggestions for resolving my Sewer Line problem! Jacob gave me a clear understanding of what is causing the problem. Now I can make an informed decision on what my options are for resolving the issue!", "date": "2025-08-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Sarah Arrasmith", "rating": 5, "text": "Daniel wins the hero award today! Fixed our leak quickly! Thank you!", "date": "2025-08-27", "platform": "pulsem", "department": "Plumbing" }, { "author": "Linda Infanete", "rating": 5, "text": "Jake was very professional and very informative about my ducks and my heater system my air condition I would recommend him to anyone very well done thank you Jake Middleton", "date": "2025-08-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Charles Krueger", "rating": 5, "text": "We can't recommend Intelligent Design highly enough! From the design and installation of our new air conditioning system through our routine maintenance program all of the folks have been highly professional and a pleasure to work with (special thanks to Andrew, Paul, James, Todd, Dustin and Sam). We have a great system and a company we will will trust with tremendous confidence. Five stars all the way around! JP was out today and did an incredible job and really helped us out a lot!!!", "date": "2025-08-27", "platform": "pulsem", "department": "General" }, { "author": "Vitaly Meyzler", "rating": 5, "text": "Daniel did a superb job installing a new water heater.", "date": "2025-08-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Danae Newman", "rating": 5, "text": "Service was great! They were available the day after we called, and diagnosed and fixed the problem same day. Our water pressure has never been better!", "date": "2025-08-26", "platform": "pulsem", "department": "General" }, { "author": "Irma I Kortright", "rating": 5, "text": "Both gentlemen we\u2019re very respectful, knowledgeable and detailed. They took their time to look at the entire roof and pointed out that a coat will not be enough and that their company would not encourage a coat due to the condition of the roof. They gave me 3 estimates which I appreciate. I told them I need to run these by my daughter and they agreed to talk to her if I wanted to.", "date": "2025-08-26", "platform": "pulsem", "department": "Roofing" }, { "author": "Al Lopez", "rating": 5, "text": "Scott performed an excellent job and was very friendly towards our animals and family. You don't usually see those qualities these. I appreciate the hard and he went beyond to complete the repairs :). Higley recommended", "date": "2025-08-25", "platform": "pulsem", "department": "General" }, { "author": "Dan Karlsberg", "rating": 5, "text": "Came right out during an emergency. Was very professional worked with the other tenants to make sure that we were able to not disrupt other businesses as well as our own. Dan is the man!", "date": "2025-08-25", "platform": "pulsem", "department": "General" }, { "author": "Tamra Oellig", "rating": 5, "text": "Scott was fabulous! On time and fixed my mystery leak! Super friendly too! Thank you!", "date": "2025-08-25", "platform": "pulsem", "department": "Plumbing" }, { "author": "Andrew Sharpe", "rating": 5, "text": "Ziggy did an excellent job inspecting my AC system. He was very thorough in checking everything and made sure to explain what he was doing along the way. His communication was clear and professional throughout the process, which made me feel confident that nothing was overlooked. I really appreciated the attention to detail and the time he took to answer my questions. Highly recommend him if you\u2019re looking for reliable AC service!", "date": "2025-08-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Karen Johnson", "rating": 5, "text": "Tim worked well with us, was very knowledgeable and made sure that we understood the details of adding solar to our home. He was very friendly and professional. A good experience over all!", "date": "2025-08-22", "platform": "pulsem", "department": "Solar" }, { "author": "Darin McDaniel", "rating": 5, "text": "Robert was a life-saver. At the end of a very long day, he got our AC back up-and-running so we could get a good night\u2019s sleep. Thank you so much, Robert and Intelligent Design!", "date": "2025-08-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Randal Dull", "rating": 5, "text": "Intelligent Design is great customer focused company and Robert was on time, courteous, professional and explained everything he did.", "date": "2025-08-21", "platform": "pulsem", "department": "General" }, { "author": "Joe Hentges", "rating": 5, "text": "Efficient, friendly, carefully, fully explained all procedures, recommended logical next steps \u2014 quite impressive.", "date": "2025-08-21", "platform": "pulsem", "department": "General" }, { "author": "Daniel Bever", "rating": 5, "text": "This was one of the best service repair reps have had ever come to my house for an issue to the point I signed up for a membership to this company. Took time to listen to my.problems showed me how to fix the issue I had if happens in future and didn't try to upsell me stuff I didn't need. Can't say enough great things about the service", "date": "2025-08-21", "platform": "pulsem", "department": "General" }, { "author": "Robert Figueroa", "rating": 5, "text": "Jack and Josh were here for a couple plumbing issues and they were awesome. Great work and customer service!", "date": "2025-08-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Charlie Bluez", "rating": 5, "text": "I give them a 5 star rating because they repaired the unit by utilizing the diagnostic tools at their disposal without price gouging me. I couldn't have requested a better customer experience throughout the process. I simply can't say state how well the company did so I'm not going to try. Brandon had worked on another central air unit previously and deserves a raise and a promotion.", "date": "2025-08-20", "platform": "pulsem", "department": "General" }, { "author": "perryhardee", "rating": 5, "text": "Very knowledgeable and very helpful", "date": "2025-08-19", "platform": "pulsem", "department": "General" }, { "author": "Derek Chase", "rating": 5, "text": "Scott did a great job!", "date": "2025-08-19", "platform": "pulsem", "department": "General" }, { "author": "Sharon Belgarde", "rating": 5, "text": "Ziggy was awesome!!!! Thermostat says we\u2019re cool again!!!", "date": "2025-08-19", "platform": "pulsem", "department": "General" }, { "author": "Vickie Smith", "rating": 5, "text": "We have had Kevin over a few time with electrical problems. Great service, very courteous, knowledgeable, and willing to answer questions. We trust this company and very pleased with all service they this company provides. Thanks Kevin.", "date": "2025-08-15", "platform": "pulsem", "department": "Electrical" }, { "author": "James Smith", "rating": 5, "text": "Outstanding service . On time and everything left clean . David excellent work and attention to detail.", "date": "2025-08-15", "platform": "pulsem", "department": "General" }, { "author": "Tom Leavy", "rating": 5, "text": "Ryan was excellent! Knowledgeable and extremely helpful. Great attitude. Guided me through the Delta beauracracy to get the correct parts. Everything went smoothly. Ryan is a great asset to your company.", "date": "2025-08-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Rudy Molina", "rating": 5, "text": "Tyler was excellent what they could do for me but cost became a factor... maybe in the future", "date": "2025-08-14", "platform": "pulsem", "department": "HVAC" }, { "author": "David", "rating": 5, "text": "Tyler and Matt went above and beyond our expectations with our plumbing repairs. Both of them were friendly and courteous. We will not hesitate to use them again.", "date": "2025-08-13", "platform": "pulsem", "department": "Plumbing" }, { "author": "D. M.", "rating": 5, "text": "An amazing company! But even more so is the solar technician Matt. Extremely knowledgeable, explaining everything in great detail, he was patient and answered every single question I had. I will have no one else here to service, manage or troubleshoot our solar. I\u2019m recommending this company and would give ten stars if I could. And if Matt should happen to read this review, thank you for the time you spent on this job! We look forward to a long relationship with this company.", "date": "2025-08-13", "platform": "pulsem", "department": "Solar" }, { "author": "David Blevins", "rating": 5, "text": "Anthony was on time and pleasant. We have been using Intelligwnt design for 15 years. Today we had another amazing service from them for HVAC and last week we had our plumbing tune up. We love this company", "date": "2025-08-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Scott Ulm", "rating": 5, "text": "Jason my technician was very informative with there services and very productive at the same time.", "date": "2025-08-13", "platform": "pulsem", "department": "General" }, { "author": "Penny M", "rating": 5, "text": "Jack came out and did our annual inspection of our plumbing and recommended a couple things we knew were probably coming up. He did an excellent job of explaining everything, He did it all in a timely manner, cleaned up everything, and left everything better than before. We appreciate the honest, no pressure , satisfaction guaranteed work that we get every time with Intelligent Design", "date": "2025-08-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Penny Mack", "rating": 5, "text": "Jack came out and did our annual inspection of our plumbing and recommended a couple things we knew were probably coming up. He did an excellent job of explaining everything, He did it all in a timely manner, cleaned up everything, and left everything better than before. We appreciate the honest, no pressure , satisfaction guaranteed work that we get every time with Intelligent Design", "date": "2025-08-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Lisa Coffaro", "rating": 5, "text": "Steve Quiroz and Bryan got right to work measuring, assessing, planning then explaining the installation of new ducts and HVAC system.", "date": "2025-08-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Aaron Leal", "rating": 5, "text": "Daniel was very professional and knowledgeable in the services he provided. We would recommend him and his company to all our friends and family.", "date": "2025-08-11", "platform": "pulsem", "department": "General" }, { "author": "Wolf Smith", "rating": 5, "text": "I called Intelligent Design for their drain clearing special. Their tech, T. Manley called before his arrival and then arrived promptly. He was friendly, respectful and thorough. He carried out his service, going above and beyond to make sure the repair was complete. He cleaned up the area he worked in and overall was an exemplary service tech in evert way. Intelligent Design has earned a new customer.", "date": "2025-08-11", "platform": "pulsem", "department": "General" }, { "author": "Paula Rand", "rating": 5, "text": "Replaced central HVAC with all electric unit. Prompt, thorough, friendly, efficient. He will be coming back to do a minisplit", "date": "2025-08-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Leeann / Sam smith", "rating": 5, "text": "Would like to thank Paul the technician from Intelligent design, I appreciate for what you did for us. I spent most of my Saturday troubleshooting and running around for parts and still by late afternoon I still couldn't figure it out. \ud83d\ude20 I was angry with my self and then started calling for 24/7 help. I reached out to about 7 different companies and Intelligent D responded right away with a technician named Paul. He called me about 5 minutes after being in their system, I felt bad because I was still calling around so I asked if he can give me about 15 minutes to still make a decision on using them( me trying to save 30$ - He said no problem. So I kept looking around and no body could get to me anytime that night, just the next morning. So I got back with Intelligent D and resubmit my request and within 10 minutes Paul called me back. Here's what sets them apart. He got to my house in 20 minutes fixed the problem and showed me what was the cause all with in 45 minutes. Yes they are my favorite ones to go to and definitely will be who I highly recommend. Once again Thank you Paul and you work for a great company.", "date": "2025-08-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Adele Lea", "rating": 5, "text": "My AC went out on a Sunday night. I called Intelligent Design and James came out on Monday. He was very nice and knowledgeable. He showed me all the test and what they meant. He gave me the pros and cons and pricing to fix the 15 year old unit and the pricing for a new unit. Most companies take 2 weeks before the new unit can be installed but as an emergencies I got it installed the next day. Don't call anybody else for any heating. AC, plumbing or electrical. They will not pressure you to buy something that is not needed. They are very caring and trustworthy. Thank you James and thank you Intelligent Design. Today Tuesday Alex and Steve came out to install my new HVAC system. They were both very nice and professional. They explained to me everything they were doing. They were both extremely knowledgeable on the system. Alex kept me updated on their progress and any issues that arose. It was so hot and they both always had a smile and something nice to say. Great job Alex and Steve. Thank you both. Alex discussed with me the benefits of Aeroseal and we will be doing that in the next year. I would recommend these two as employees of the month if you do that because they both went above and beyond just installing my HVAC. They made me feel appreciated and they told me they appreciated me. When an electrical issue came up. They got the master electrician to come out. They also made sure I either got a portable ac unit if the electrician couldn't fix it or if no portable unit available put me up in hotel since the house was over 100 inside. These two care about their customers. Even though it was after 7 pm the master Electrician Jordan and Magnum. They promised me they would fix the wiring and get the unit working and get the house cooled down. Within 20 mins they had it fixed but they didn't just leave they wanted to make sure the unit didn't stop working. They saw how hot I was with the house at 101. They were so concerned that I had been without AC for 2 days. Jordan and Magnum are exceptional technicians who go way above and beyond their duties, they actually care about what the customer is going thru. Thank you Jordan and Magnum. Adele Updated 12/17/24 I had a leak from the pipes in my wall of the closet. I called Intelligent Design at 6:30 am and Justin was at my door by 8:30 am. I give Justin and Intelligent design 5 stars plus. Justin is extremely nice, friendly, and knowledgeable on plumbing issues. He is very kind and patient waiting for me to get help to have our well turned off. He explained what was wrong and how he would fix it. Since the shutoff valve was over 10 years old and not used until now, he explained all the things that could happen. Nothing went wrong and he fixed my leaky pipe in the closet in about 30 mins. Justine and Intelligent Design THANK YOU. If you have any plumbing issues call Intelligent Design. They will get to you fast, they keep you updated when they will arrive, they tell you what they are doing and best of all their prices are good. My emergency call and fixing the leak was less than $350.00. Most places charge an emergency fee of over $200. Intelligent Design will take care of you and not rip you off. 8/8/25 Tyler from Intelligent Design Plumbing performed my annual plumbing inspection and water heater flush. Tyler arrived on time, he was nice, friendly, polite, knowledgeable, professional, and thorough. He explained everything that he was doing and explained any potential future problems that he saw. He made recommendations and pricing to fix those issues. He need put pressure on me or tried to sell me anything that I didn't want or need. He was very patient with my dog Button who wants to be constantly petted. I highly recommend using Intelligent Design Plumbing for all you plumbing needs, repairs, maintenance, and annual flushing and inspections. Thank you, Tyler and we will see you soon with those upgrades.", "date": "2025-08-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Aaron Quiroga", "rating": 5, "text": "Scott was amazing, he took his time and was very thorough. He gave us excellent recommendations and emphasized which were most important. I highly recommend Intelligent Design to anyone looking for a quality plumbing inspection.", "date": "2025-08-08", "platform": "pulsem", "department": "Plumbing" }, { "author": "Dulce Quiroga", "rating": 5, "text": "Scott is amazing! He took his time inspecting and reviewing everything with us.", "date": "2025-08-08", "platform": "pulsem", "department": "General" }, { "author": "Scott Turner", "rating": 5, "text": "The serviceman was very polite and professional. Had me up and running in no time.", "date": "2025-08-07", "platform": "pulsem", "department": "General" }, { "author": "Scott Turner", "rating": 5, "text": "The serviceman was very polite and professional. Had me up and running in no time.", "date": "2025-08-07", "platform": "pulsem", "department": "General" }, { "author": "David Lovos", "rating": 5, "text": "Jack was friendly, conscientious and did a great job.", "date": "2025-08-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Vay Star", "rating": 5, "text": "Scott and Teo were very kind and helpful. Got everything I needed done.", "date": "2025-08-07", "platform": "pulsem", "department": "General" }, { "author": "Barry Evans", "rating": 5, "text": "Installation of a new system from Intelligent Design has been a great experience from beginning to end! Recommend IDesign to everyone who wants quality, knowledge, and top workmanship. The following technicians have been a pleasure to work with: Sammy Ivan Chris Steve Brian Thank you all!", "date": "2025-08-07", "platform": "pulsem", "department": "General" }, { "author": "Ethan Senor", "rating": 5, "text": "Brandon was great! Helped me get my system up and running and didn't try to sell me anything I didn't needed.", "date": "2025-08-06", "platform": "pulsem", "department": "General" }, { "author": "Lynda Anderson", "rating": 5, "text": "Awesome service. Rob Doty arrived right on time. He was courteous, knowledgeable, and efficient. I will definitely call him again in a year when my service is due or if I have any questions in the meantime.", "date": "2025-08-06", "platform": "pulsem", "department": "General" }, { "author": "Litsa Slavonik", "rating": 5, "text": "Jason was professional, knowledgeable, and very polite. Your company should be proud to have such a employee representing you in the field.", "date": "2025-08-05", "platform": "pulsem", "department": "General" }, { "author": "Ayari Pannell", "rating": 5, "text": "Super friendly, and profesional and courteous...great worker!", "date": "2025-08-05", "platform": "pulsem", "department": "General" }, { "author": "Kathleen Wilber", "rating": 5, "text": "Tyler was efficient and professional. He called ahead, was on time, polite and respectful. He listened to the problem and fixed it neatly and quickly. He did not pressure us by pushing work we didn\u2019t ask for. And, he was nice to our pets. The cats approve. I plan on using the company for future plumbing, roofing and air conditioning. Thanks again!", "date": "2025-08-04", "platform": "pulsem", "department": "Plumbing" }, { "author": "Tim Short", "rating": 5, "text": "Intelligent Design does a great job! All the people I've interacted with are personable and provide excellent service. Today's service was provided by Paul, and he went above and beyond to get our AC back up and running cold. Thank you!", "date": "2025-08-03", "platform": "pulsem", "department": "HVAC" }, { "author": "B Camacho", "rating": 5, "text": "We are excited in receiving our new HVAC with Intelligent Design based on our first meeting with Tim. His knowledge, professionalism, and courteous manner was very helpful in our decision making process.", "date": "2025-08-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Bob Johnson", "rating": 5, "text": "All good, excellent communication. Would diffently recommend and use in future", "date": "2025-08-01", "platform": "pulsem", "department": "General" }, { "author": "Jill Collins", "rating": 5, "text": "Jacob and his intern Josh came to fix our toilet leak. They were both very professional,informative and performed the job quickly and cleaned up afterwards. They also asked if there was anything else that we needed for them to look at while there. I would highly recommend them.", "date": "2025-07-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Shmuel Sanowicz", "rating": 5, "text": "Jason Shreves was excellent.", "date": "2025-07-31", "platform": "pulsem", "department": "General" }, { "author": "Donald Rosenwinkel", "rating": 5, "text": "Tyler was awesome! On time, polite, professional and knowledgeable! And did a great job!", "date": "2025-07-31", "platform": "pulsem", "department": "General" }, { "author": "katharine godshall", "rating": 5, "text": "Scott was amazing! He walked me through the entire inspection and made friends with my dogs! He even went above and beyond to figure out why my water softener wasn\u2019t working... not what he was here for but much appreciated!! Thanks Scott and Intelligent Design. Happy customer! Katharine", "date": "2025-07-31", "platform": "pulsem", "department": "General" }, { "author": "Hugh McCauley", "rating": 5, "text": "Shane Wyatt was awesome! Courteous and professional.", "date": "2025-07-31", "platform": "pulsem", "department": "General" } ], "angiReviews": [], "allReviews": [ { "author": "Yvonne Montejano", "rating": 5, "text": "Sayge was very professional and thorough.", "date": "2026-05-29", "platform": "pulsem", "department": "General" }, { "author": "Courtney Wills", "rating": 5, "text": "Sage was amazing! Great communication and efficient! He explained everything that was going on and was very friendly. Bonus points for being nice to my little boy and bringing homemade cookies :)", "date": "2026-05-29", "platform": "pulsem", "department": "General" }, { "author": "Djuanz 15", "rating": 5, "text": "It was very nice experience, very thorough, and kind.", "date": "2026-05-29", "platform": "pulsem", "department": "General" }, { "author": "Danny Radan", "rating": 5, "text": "You absolutely should have intelligent design do any service you need, do not look elsewhere. I had a previous hvac person perform a cleaning (no where near intelligent design performance of deep cleaning) which he did 20 minutes of work and only made small change compared to intelligent design actually making my house cooler then it ever has been before. I have signed on for their membership so they can help continue my preventative care for my home and would urge others as well. Thank you personally to Jordin and Dominick", "date": "2026-05-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Ralph Burgher", "rating": 5, "text": "Adam was fantastic. Found the problems and completed a quick fix additional parts are located. I am very glad I called intelligent design to look at my HVAC system.", "date": "2026-05-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Regina Foster", "rating": 5, "text": "Stage was awesome, we will definitely request him again. He cleaned and serviced the air conditioners . Thanks Sayge.,", "date": "2026-05-22", "platform": "pulsem", "department": "General" }, { "author": "Leslie McCowan", "rating": 5, "text": "Intelligence Design is a complete scam!! They pretend to offer a free HVC evaluation. They then fabricate a problem and ask for thousands of dollars to repair it. They use old fashioned coercion, and scare tactics. They asked for 5000$ for a unit that was serviced easily for 500$. Be careful who you let into your home. Always get a second opinion and NEVER trust Intelligence Design in Tucson Arizona.", "date": "2026-05-22", "platform": "pulsem", "department": "HVAC" }, { "author": "T Matelson", "rating": 5, "text": "Thank you Adam and Nate for the tremendous service on my HVAC system, a maintenance visit that went the extra mile. I will now benefit from purchase of a new state-of-the-art Indoor Air Quality unit to protect me from the substantial dust + particulates that abound in Southern Arizona. Happily, the AC unit got cleaned of the leaves + debris, inevitable in a treed, windy environment. Glad for the tips for me on keeping it cleaner to run better, helpful advice about running the system fan seasonally to get the best results from this high performance system. Happy to be confident I have what I was promised.", "date": "2026-05-21", "platform": "pulsem", "department": "HVAC" }, { "author": "ITEOTWAWKIAIFF", "rating": 5, "text": "Update to my review May 2026: I am growing tired of this company and their relentless push to get everyone on a subscription plan. I got voicemail saying my solar wasn\u2019t working and they should come check it out for $129 but would waive the fee if I sign up for their subscription service. I checked my APP and solar seems to be working properly. So, either they see something I don\u2019t, or they are hoping I\u2019d say come out and check then I\u2019m trapped paying. Very disappointed in the way this world is going and IDESIGN is perpetuating the downfall. IMHO Original review: JP and Alex came out to do our service today. They were both excellent. Friendly. Great customer service. Thanks guys!", "date": "2026-05-21", "platform": "pulsem", "department": "Solar" }, { "author": "Judy Spencer", "rating": 5, "text": "Very efficient and great service", "date": "2026-05-20", "platform": "pulsem", "department": "General" }, { "author": "Jessica Knapp", "rating": 5, "text": "They took care of our mini-split issue, quickly and efficiently. Thank you!", "date": "2026-05-20", "platform": "pulsem", "department": "General" }, { "author": "John Harmon", "rating": 5, "text": "Anthony, the technician, came out and fixed our spigot. Appreciate the service", "date": "2026-05-19", "platform": "pulsem", "department": "General" }, { "author": "Katie Campbell", "rating": 5, "text": "Had an amazing experience with this company today. Sayge showed up right on time, called beforehand like promised, and was professional from start to finish. He even brought fresh cookies from the company, which was such a thoughtful touch. He was also incredibly patient and understanding while I was working from home, making sure to wait until I was available to talk instead of interrupting me while I was busy. That level of consideration honestly stood out right away. He took the time to thoroughly inspect everything, explained things in a way that was easy to understand, and handled a few fixes super quickly. You could tell he genuinely cared about doing quality work and making sure everything was checked properly instead of rushing through the appointment. At the end, Sayge went over all of their recommendations with me and even had the owner, Tim, on the phone to answer questions. What I appreciated most was that there was absolutely no pressure to sign or commit to anything on the spot. They completely respected that I wanted to discuss everything with my dad first, which honestly says a lot about the company. The entire experience was smooth, professional, and stress-free \u2014 even my dog approved, and was happy to let Sayge hang out In our home for a while . I would absolutely recommend them to anyone needing AC service.", "date": "2026-05-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Nancy Mellan", "rating": 5, "text": "we recently had a new water heater installed by Mr. McCay of Intelligent Design AC. Mr. McCay was very professional and detailed in his work. He explained clearly, everything he was attending to as well as advising us on the new water heater size and functioning. We have been long time customers of Intelligent Design and have been very impressed with their work.", "date": "2026-05-18", "platform": "pulsem", "department": "HVAC" }, { "author": "E S", "rating": 5, "text": "Jordan does a quality professional service that is informative and thorough. Friendly and efficient makes him a pleasure to deal with.", "date": "2026-05-18", "platform": "pulsem", "department": "General" }, { "author": "Barbara", "rating": 5, "text": "I recently had work done in my home by Intelligent Design, and I am extremely pleased with the results. The HVAC technicians were doing my yearly checkup when I noticed a water leak in the bathroom. The leak was inside the wall, and I had to re-pipe my home. The plumbing team was efficient and knowledgeable, quickly resolving all issues and ensuring everything ran smoothly. The subcontracted drywall repairs were seamless, with the crew leaving no trace of the previous damage and providing a perfectly finished surface. The HVAC team doing my yearly service was professional and thorough, optimizing my system for comfort and energy efficiency. Overall, the quality of work and attention to detail across all services exceeded my expectations. I highly recommend their services to anyone looking for reliable and skilled professionals.\ud83d\ude0a Jason and Josh just finished the plumbing repairs at my home. They were both professional and friendly. They worked as a team to complete the work. I was walked through what they had done and everything was done to my satisfaction. \ud83d\ude00", "date": "2026-05-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Lori Prince", "rating": 5, "text": "Erik H was very thorough and explained everything in a way I was able to understand. He was very kind in explaining everything.", "date": "2026-05-14", "platform": "pulsem", "department": "General" }, { "author": "J. Doyle", "rating": 5, "text": "Adam was at our home within hours of us calling. What an absolute wonderful human and technician!! So very kind and explained everything. I didn\u2019t understand several things and he took the time to make sure I understood with kindness. What a great person! Thank you Adam!!", "date": "2026-05-13", "platform": "pulsem", "department": "General" }, { "author": "Kitt Farrell-Poe", "rating": 5, "text": "Steve and Brian installed my 2 mini-splits with professionalism, and they respected both me and my home. Awesome folks. Troy and Patrick also worked hard to meet my needs. Thank you all!", "date": "2026-05-13", "platform": "pulsem", "department": "General" }, { "author": "Merrill Sproul", "rating": 5, "text": "True came by today to perform pre-summer preventative maintenance on our HVAC system. He identified that there was too much dust built up on the blower fan. We authorized him to remove and clean the blades. He explained everything in a manner that was understandable. He is a delightful young man and a credit to I2.", "date": "2026-05-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Josh", "rating": 5, "text": "Fantastic service, very fast and friendly, and we love the new sink! Would highly recommend Intelligent Design for your plumbing needs. McKay was particularly helpful and informative, and does great work.", "date": "2026-05-13", "platform": "pulsem", "department": "Plumbing" }, { "author": "Betty", "rating": 5, "text": "Erik H was prompt, worked quickly and provided a masterful job! Very pleased and welcome him to my group of ID professionals", "date": "2026-05-13", "platform": "pulsem", "department": "General" }, { "author": "Roger Harned", "rating": 5, "text": "Our experience with Estevan was great! We want him back every time to service our home units!", "date": "2026-05-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Jennie Watkin", "rating": 5, "text": "I had a great experience with Anthony Brown. He replaced my water heater on a quick, efficient manner. He was very professional and helpful! Don't hesitate to use Intelligent Design. Mark, who works on the office was also helpful and responsive to my concerns!", "date": "2026-05-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Kimberly Williams", "rating": 5, "text": "Sayge, Was polite and thorough with our preventative maintenance appointment. He took the time to explain all that he did and what we could do to improve our system performance. We trust Intelligent Design and feel they have always operated with integrity with us.", "date": "2026-05-11", "platform": "pulsem", "department": "General" }, { "author": "randy aguirre", "rating": 5, "text": "Sayge was professional, informative, honest, and polite.", "date": "2026-05-11", "platform": "pulsem", "department": "General" }, { "author": "Ginger Montgomery", "rating": 5, "text": "Adam came out to service our Hvac. He was professional, friendly, and informative about all we needed done. He showed us pictures and we went out and looked at what needed to be done si we could make an informed decision. World recommend his services", "date": "2026-05-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Art Chavez", "rating": 5, "text": "Love our Technician McCay! He is very personable, knowledgeable and professional. He has excellent communication skills!", "date": "2026-05-10", "platform": "pulsem", "department": "General" }, { "author": "Benny Marin", "rating": 5, "text": "First time I ever dealt with Intelligent Design and I was blown away by their outstanding customer service working me into their already full schedule, thank you Mark! The technician dispatched to my home (Octavio) was courteous, professional, and stayed the course until my many AC issues were resolved. I cannot thank Octavio or Intelligent Design enough and endorse them 100%. And by the way, love your commercial!", "date": "2026-05-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Melissa Wil", "rating": 5, "text": "Octavio was extremely helpful and dedicated to ensuring our AC was repaired correctly and fully functional. Additionally he was very through in his explanations of his repairs and parts that where needed. We will definitely be requesting him for any future HVAC needs.", "date": "2026-05-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Jeanne M. Collins", "rating": 5, "text": "Adam came out to do the yearly maintenance on our AC unit. He found a couple of small issues which he was able to fix. I love Adam\u2019s approach of explaining what he was doing so I had a complete understanding of what was being done. He was very knowledgeable which gives me the confidence to request him to be the person I want to come out here the next time. Adam has a great personality and is very upbeat and professional. Thanks Adam!!", "date": "2026-05-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Jackie Lawrence", "rating": 5, "text": "My old house needed a new water heater and a functional water shut off valve. My technician McKay Barley was knowledgeable, thorough and helpful in explaining the process of replacement and repair. No surprises and the usual quality job from this company & this workman!", "date": "2026-05-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Kathleen Wischmeyer", "rating": 5, "text": "Tyler came out SAME day and did a great job unclogging my system and went the extra mile cleaning up. I would highly recommend Intelligent Design and Tyler! I\u2019m definitely telling everyone I know!", "date": "2026-05-06", "platform": "pulsem", "department": "General" }, { "author": "Victor Canoy", "rating": 5, "text": "Octavio did an excellent and He was very knowledgeable about his work and went above and beyond my expectations.", "date": "2026-05-06", "platform": "pulsem", "department": "General" }, { "author": "D Roc", "rating": 5, "text": "Sage was great. Super friendly and very informative.", "date": "2026-05-04", "platform": "pulsem", "department": "General" }, { "author": "Cathy Swager", "rating": 5, "text": "Kevin and Adrian were quick, knowledgeable and took all the boxes for recycling! We really appreciate all they did!", "date": "2026-05-01", "platform": "pulsem", "department": "General" }, { "author": "edward urig", "rating": 5, "text": "Intelligent Design lives up to its name. Our technician was outstanding and stayed until the job was done correctly. Thanks", "date": "2026-05-01", "platform": "pulsem", "department": "General" }, { "author": "Johnny Lundstrom", "rating": 5, "text": "Intelligent Design sent out an HVAC technician today by the name of Sage. He serviced our air conditioning unit today and his attention to detail, explication of service and friendly attitude were a refreshing reminder of what customer service is all about. Intelligent design has been servicing our unit for approximately 6 years and we really appreciate the quality employees they hire. Thank you", "date": "2026-04-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Penny Fisher", "rating": 5, "text": "Justin was very professional and informative we have used intelligent design for several services.", "date": "2026-04-29", "platform": "pulsem", "department": "General" }, { "author": "Shirley Gray", "rating": 5, "text": "Chris and Alex did the install of our new heating and cooling unit. They were amazing in their attention to detail. We so appreciated how hard they worked. Alex was thorough in explaining everything to us. We loved the new unit immediately. Yesterday, Adam and Loretta sealed our ductwork, which will help my allergies considerably. They were also amazing workers. Yea, team! April 29 2026 Sayge was amazing in his attention to detail, thorough explanations, and taking the time to check everything with my HVAC system. Good job, kiddo!!!", "date": "2026-04-29", "platform": "pulsem", "department": "HVAC" }, { "author": "sadiedog96", "rating": 5, "text": "I have another good review for intelligent design of Tucson. Kevin and Brian came out today for Electrical review and they were very professional gave me great advice for additions to my house. All of the technicians that come out here have always given me great advice about my house and information that I did not know. Thank you, Mary Heffner", "date": "2026-04-28", "platform": "pulsem", "department": "Electrical" }, { "author": "Susan Rogers", "rating": 5, "text": "Sayge was very pleasant and did his job very well. Even our cat liked him.", "date": "2026-04-27", "platform": "pulsem", "department": "General" }, { "author": "T G", "rating": 5, "text": "Sayge and Jordin provided excellent customer service during my AC tune-up. They answered all of my questions clearly and were very helpful throughout the process. I highly recommend Intelligent Design.", "date": "2026-04-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Estevan Ellingsworth", "rating": 5, "text": "Jordin was awesome and witty.", "date": "2026-04-23", "platform": "pulsem", "department": "General" }, { "author": "Alfredo Mesa", "rating": 5, "text": "I\u2019d like to give a shout-out to Service Tech Jonathan for his professionalism and the thorough maintenance he performed on my AC unit. He took the time to clearly explain the results of the service without applying any pressure to purchase additional products or services. He made thoughtful recommendations but ultimately left the decision entirely up to me, which I really appreciated.", "date": "2026-04-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Beth J", "rating": 5, "text": "Sayge did a great job. He's friendly & helpful. He had good suggestions. He cleaned up the filters nicely. He has great HVAC costumer service!!!!", "date": "2026-04-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Lorraine Bourgoin", "rating": 5, "text": "Robert Balderrama demonstrated such honest commitment to handle his responsibility to me as a customer. I also recognized his allegiance, respect and trust in the company he represents. Very professional and impressive. I hope to be able to manage the cost of their duct cleaning service in the near future.", "date": "2026-04-22", "platform": "pulsem", "department": "General" }, { "author": "Sherlynna Lee Wong", "rating": 5, "text": "Ryan Sandoval (who came highly recommended by a neighbor) was very professional and personable. He took the time to listen and informed me what to expect. Once he was done with the inspection, he was patient in walking me through all the details of his findings and answering all my questions. When he came back a few days later to perform the work, he was meticulous, thorough, and kept me updated on the process. Once the work was completed, he once again was thorough in explaining to me all that was done and showed me the comparative video footage. I am confident he did the job really well and I should have nicely flowing drain pipes for a long time. Thank you so much Ryan!", "date": "2026-04-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Melanie Isa", "rating": 5, "text": "McKay was fast and efficient with our plumbing services. We\u2019ve trusted Intelligent Design with our HVAC and plumbing needs.", "date": "2026-04-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Stephen DArrigo", "rating": 5, "text": "Tyler was great. Super chill and nice to talk to. Went around and did his thing and all was well.", "date": "2026-04-17", "platform": "pulsem", "department": "General" }, { "author": "Sid Neeto", "rating": 5, "text": "I am the type of person who gets a bit anxious when new people come to do work in my house for the first time. Making an appointment was very easy. Erik H. came out to do an estimate for the work I wanted done. His appearnace (dress and demeanor) was that of a consummate professional. An appointment to do the work was set up soon thereafter. Erik H. arrived exactly when he said he would. He was personable and communicated well. He performed the work in an organized and professional manner , was was respectful of property, making sure each area he worked in was clean before he proceeded to the next. He was knowledeagble and instilled confidence in me that the work was performed properly. Upon completion, he made sure that I was satisfied with the work performed and whether there were any questions or concerns. It was a great experience overall.", "date": "2026-04-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Kay1197", "rating": 5, "text": "TJ Palmore explained everything very thoroughly and more than once. The needed work is a lot of money to me, and he was very patient in reviewing what work is needed (or not needed necessarily for my situation). He spent a lot of time and went over the details repeatedly. He showed me many photos, which I appreciate. I'm grateful for his expertise and patience. The HVAC system repair WILL be done. This was the inspection...and more. For the inspection, I paid $129. His visit was beyond what was required, so thank you TJ!", "date": "2026-04-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Leo Reynaga", "rating": 5, "text": "Great experience overall Erik Hermansen. He added outlets and repaired several light fixtures with high quality work. He took the time to clearly explain our options before starting, which we really appreciated. The job was completed efficiently and at a very reasonable price. Highly recommend.", "date": "2026-04-16", "platform": "pulsem", "department": "General" }, { "author": "Ted Murdock", "rating": 5, "text": "Kevin and Brian did a great job we appreciate it", "date": "2026-04-16", "platform": "pulsem", "department": "General" }, { "author": "Jessie Anaya", "rating": 5, "text": "Logan installed the new water heater after ours was leaking. He was extremely careful and intentional not to hit anything in our small space. Thank you Logan for being professional, respectful and friendly during the install! Intelligent Design showed up when the plumbing company we pay a monthly fee wouldn't make time.", "date": "2026-04-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Brian Johnson", "rating": 5, "text": "Danny was very easy to work with. He was knowledgeable and polite. If I ever need help again, I will insist on him.", "date": "2026-04-15", "platform": "pulsem", "department": "General" }, { "author": "Justine Lewis", "rating": 5, "text": "As a buyer's real estate agent I was impressed with Logan as he very calmly and diligently dealt with a piece of equipment that needed some attention. He was able to efficiently repair the problem and able to provide us the most important sewer scope that we needed. I will definitely choose Intelligent Design Air Conditioning, Plumbing, Solar & Electric for all my future inspection needs. Thank you Logan and the entire team at Intelligent Design.", "date": "2026-04-15", "platform": "pulsem", "department": "Plumbing" }, { "author": "Michele Cais", "rating": 5, "text": "So far so Good. Anthony has been the best! He\u2019s gone to bat with my insurance company and won the battle. I highly recommend Intelligent Design to anyone and everyone if you want the job done. They had to remove and reinstall the solar panels in order to do the new roof. Everything works better now than it did before.", "date": "2026-04-14", "platform": "pulsem", "department": "Solar" }, { "author": "Charles Hintz", "rating": 5, "text": "Erik H did a great job installing new undercounter LEDs, fixing a failed GFI and installing light timers. He explained my options quoted a price and delivered on time. What a pleasure. CBH", "date": "2026-04-09", "platform": "pulsem", "department": "General" }, { "author": "Gregory Gonzales", "rating": 5, "text": "McKay rocked it! He replaced the water heater and installed a filter for the house while my wife and I bummed around on our day off. He kept me updated as he went, explained how to take care of and use the system, and took care replacing old pipes that some folks might have had trouble with. Great service. I'll use them again and recommend them as well.", "date": "2026-04-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Kathy F", "rating": 5, "text": "Erik H was professional gave me many options and he deserves a raisin salary", "date": "2026-04-09", "platform": "pulsem", "department": "General" }, { "author": "Patrick", "rating": 5, "text": "Brandon was fantastic. His inspection was thorough and very detailed with all of his findings. He was patient and explained his recommendations. Justin and Jeremy came out to do the actual install, and both were very professional and clearly communicated what was being done. Install and cleanup was done, and was everything I hoped for. Would recommend this company to anyone who asks!", "date": "2026-04-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Jim McDougall", "rating": 5, "text": "We are so impressed with the knowledge of Logan and Emily. With the horrible experience with Strongbuilt, it is refreshing to have a reputable company as Intelligent Design handle our dangerous gas leak situation we have had for 16 days with our gas being red tagged from SW Gas. Logan and Emily spent an extensive time with us explaining details and all our options. We thank these two and the company as a whole for their assistance. Best regards to all. Jim and Linda", "date": "2026-04-08", "platform": "pulsem", "department": "Plumbing" }, { "author": "Tammy Welshons", "rating": 5, "text": "I found Logan to be great, have great people skills very polite, very attentive and I would recommend him to anybody. McKay was awesome with putting in the softener and water heater. Great personality and people skills. Awesome job guy!!!!!!", "date": "2026-04-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Craig Sharpe", "rating": 5, "text": "I don't think intelligent design gets enough credit for their electrical department. Erik hermansen is an amazing, Imaginative electrical engineer who really knows his business. He got my whole power system in a much more safe state with surge suppression on both the AC and whole house. Plus swapped out breakers that were not standard in the box that would have attracted inspection from an insurance inspector. Not that they were dangerous, just they were the wrong brand. And I paid a very reasonable price and feeling much more confident about my house's power. Including my solar setup. Much more redundant now. I will post a picture here of Erik. Nicest guy you'll ever meet and really explains it to you very well.", "date": "2026-04-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Jennifer Lohmeier", "rating": 5, "text": "We had Nathan Wolfe come to our home on 4/3/26. He was very knowledgeable and incredibly thorough and found things that had gone unchecked on our HVAC system from other companies during previous maintenance checks.", "date": "2026-04-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Diane M", "rating": 5, "text": "Logan and Emily were great!", "date": "2026-04-07", "platform": "pulsem", "department": "General" }, { "author": "Catherine Stewart", "rating": 5, "text": "I had Chris come out to assess a leak in my back yard. He confirmed it was a water line so I then use my water and sewer warranty to get it fixed for free. He was reassuring and my Lab Zander gave him a gold star too! Great service for both plumbing and A/C services! I have a maintenance agreement so they come out 3 times a year and I feel they give me good information and good advice. Just had Jake repair my A/C. Parts needed to be ordered and took over a week to get here with the pandemic issues. Jake set up a one-room A/C to tide me over and worked late the day the part came in to make sure I didn\u2019t have to spend another hot day (97) without my whole house being chill. He also came over when I tripped a circuit and got the temp A/C running again. I truly believe Jake is the kind of young man who really cares about customers and goes above and beyond to help! He\u2019s my favorite and I always ask for him! And my dog Zander thinks Jake walks on water which is definitely a 5 star review! Catherine Todd came out to service my HVAC and found mold so I needed a part which I had trouble financing. He left them a few minutes later came back and said let\u2019s try our old finance company. They approved the loan and now my air is much cleaner, and with my severe asthma I am so grateful Todd went beyond the regular great help this company gives and took that extra time to really help me! Thanks Todd! I called his boss to brag on him and he\u2019s been teased all day! This company is wonderful and their staff turnover is very low because they treat staff like family! Catherine January 2022 Two days later my tankless water heater died and I called Gabriel who has come out in the past and is honest and very dedicated to doing the best work possible. He asked me to take a picture of my dead tank and from that was able to bring me a much better brand of heater first thing the next day. He was unable to finish installing it because it needed different wiring so he called in electricians Adam and Matt and they all worked late to make sure I had hot water the same day. Gabe also reached Amy at the office and she had my loan expanded to add the new work. Again, they went out of their way to take care of me, and I will always remain a customer and fan of Gabe and his great team. Catherine Brandon came out to do my winter service and was very nice and explained my thermostat for me ( again)! I realize that my contract will be up this year and will definitely continue with this excellent company! All the techs who come out are helpful and love my dog which makes them super dudes for me! Catherine 3/14/24 Jacob came out to inspect my plumbing and cleaned my tankless water heater. He gave me some recommendations for some other work and helped me prioritize what needs to done when. I like seeing the big picture because I can\u2019t afford to do it all now but can budget for it. He is very helpful and my pup loves him! These guys are all dog lovers and take time to pet and love on my dog! An extra bonus Preston Burt came out to check my roof and solar panels and reassured me all is well. I needed a check up for a Heloc loan and he rearranged his schedule for me. I am a member so there was no charge for this. I have recommended Preston to my neighbor because I was very pleased with his assessment and report. I always get excellent results with Intelligent Design! 4/6/26: McKay came to repipe my main line from the alley to my house and put in new cut off valves. He worked so hard and was so patient cutting through some old concrete and weeds. He earned his Doublewide in Heaven\u201d as my Tennessee friend used to say! And posed with Zander for a picture too! I definitely recommend McKay and Intelligent Design for any future projects. I\u2019ve been a customer for many years and am always amazed at the quality of their work and their kind and professional technicians. Here is a photo of McKay with Zander!", "date": "2026-04-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Stephen Kelly", "rating": 5, "text": "Excellent experience with Anthony Brown. He arrived when he said he would, took the time to work with the manufacturer (Bosch) of an unfamiliar tankless water heater and remedied the problem. Certainly 5 stars and I will use again in the future for my plumbing needs.", "date": "2026-04-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Gerald Jordan", "rating": 5, "text": "Technician Jordan Oliver did a great job.", "date": "2026-04-06", "platform": "pulsem", "department": "General" }, { "author": "michael septoff", "rating": 5, "text": "Logan is a neat guy, very professional and still manages to be fun to work with.", "date": "2026-04-04", "platform": "pulsem", "department": "General" }, { "author": "James Shak", "rating": 5, "text": "Anthony was amazing! He was very professional and had a great personality. He came checked out our water pressure, water softener, and our water heater! He then switched out or kitchen faucet very quickly and made sure everything was to our liking. I would definitely recommend him for your next service!", "date": "2026-04-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Rhonda Smith", "rating": 5, "text": "Thank you for the excellent response, professional support, and service. Logan absolutely went above and beyond. He kept us informed all through the process. He was friendly, easy to talk to and answered every question. I highly recommend Intelligent Design Air Conditioning, Plumbing, Solar and Electric. They responded to a plumbing issue but I will not hesitate to call them again for their other specialties.", "date": "2026-04-01", "platform": "pulsem", "department": "Plumbing" }, { "author": "Rob Chen", "rating": 5, "text": "Good and efficient service.", "date": "2026-04-01", "platform": "pulsem", "department": "General" }, { "author": "Old Chicago", "rating": 5, "text": "Professional and Polite. Inspection and addressed concerns.", "date": "2026-04-01", "platform": "pulsem", "department": "General" }, { "author": "Abel Alvarez", "rating": 5, "text": "EDIT: Tyler Smalling was the plumber Intelligent Design had sent when we were having issues with our clogged toilet. Tyler showed up, assessed the situation and within a minute he was done. Super professional and I'm thankful for the job he did. JP did an amazing job when it came to diagnosing the issues with my AC and thermostat. He gave me some awesome tips to maintain my AC and furnace. It's my first home and I'm definitely a newbie when it comes to my systems so his input was greatly appreciated.", "date": "2026-04-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Merrill Cochran", "rating": 5, "text": "We had Nathan come out today! Amazing customer service he answered all our questions and did a great Job. We are very happy with the service !", "date": "2026-04-01", "platform": "pulsem", "department": "General" }, { "author": "Craig Preston", "rating": 5, "text": "Nate\u2019s great. Everything went fine. Competent, pleasant. Highly recommend.", "date": "2026-03-31", "platform": "pulsem", "department": "General" }, { "author": "Robert Cramer", "rating": 5, "text": "Erik H. did a great job and was very friendly. Awesome service!", "date": "2026-03-31", "platform": "pulsem", "department": "General" }, { "author": "Josh Brooks", "rating": 5, "text": "Logan was absolutely terrific. He trouble shooted our severely clogged sink. Was incredibly thorough and courteous and neat. The best.", "date": "2026-03-31", "platform": "pulsem", "department": "General" }, { "author": "Christian Gerardo Israel Ozorio", "rating": 5, "text": "Quick, professional, and skilled", "date": "2026-03-30", "platform": "pulsem", "department": "General" }, { "author": "Linda Topping", "rating": 5, "text": "Eric H did a complete electrical inspection of the house and replaced and corrected several deficiencies that he found plus added a ceiling fan I added to his list. He is so efficient and pays attention to all details. I am very impressed that he was able to single handedly complete his list plus the job I added. He retained a positive and attitude throughout the entire process. Great guy!!", "date": "2026-03-30", "platform": "pulsem", "department": "HVAC" }, { "author": "Joseph Swager", "rating": 5, "text": "We had a leak at the meter, and had Tucson Water out then Intellegent Design came out. This team was efficient, thorough and got the job done in 1 day! Very respectful of property. We have had Intelligent Design for years and they just don't disappoint.", "date": "2026-03-27", "platform": "pulsem", "department": "Plumbing" }, { "author": "Ricardo R. Rodriguez", "rating": 5, "text": "Adam and Sayge did a great job servicing our ac unit today!! They were very thorough and professional on the job!! Explained what needed to be fixed and very helpful explaining any questions we had!! Looking forward to working with them in the future!!", "date": "2026-03-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Paul Henrikson", "rating": 5, "text": "Very satisfied with tankless water service and under sink repairs. Polite and professional.", "date": "2026-03-26", "platform": "pulsem", "department": "General" }, { "author": "David Zill", "rating": 5, "text": "Troy did a great job with our AC service. Explained the issues we have, and walked us through the options available to us. Customer service is usually the main thing lacking in businesses these days....not with these guys. Top notch service!", "date": "2026-03-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Sandy Metzger", "rating": 5, "text": "Jack at Intelligent Design was exceptional and completely turned a difficult experience into a very positive one. From the moment he arrived, his knowledge, professionalism, and experience were immediately evident. He took the time to carefully assess everything, explain what needed to be addressed, and ensure every detail was handled correctly. What stood out most was his genuine commitment to doing the job right. He was patient, thorough, and went above and beyond to make sure we felt informed and confident throughout the entire process. His honesty, attention to detail, and problem-solving ability truly set him apart. It is rare to find someone with this level of skill and dedication. Jack not only corrected the issues, but also restored our confidence through the quality of his work and the way he handled everything. We are truly grateful for his outstanding service and highly recommend him to anyone looking for dependable, knowledgeable, and professional help.", "date": "2026-03-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Lynn Martin Sanchez", "rating": 5, "text": "I had a hot water heater and toilet replaced, among other things. My service was excellent. And that is all due to ANTHONY BROWN who went above and beyond to fix everything, give excellent advice, and work around my schedule. Anthony is the very best: friendly, professional, a kind and generous man. I won't have anyone else. Ask for him by name! He will not disappoint!", "date": "2026-03-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Bunni Howard", "rating": 5, "text": "Superior service. Erik H did an outstanding job I would highly recommend him for any electrical projects that you may have", "date": "2026-03-25", "platform": "pulsem", "department": "Electrical" }, { "author": "Kelly Shanks", "rating": 5, "text": "Noah was polite personable and got the job done on time.", "date": "2026-03-24", "platform": "pulsem", "department": "General" }, { "author": "Mary Veres", "rating": 5, "text": "Octavio did a great job. He was on time and careful in his work as I work from home and it was a work day. He took photos and showed me my system\u2019s insides to see how clean it is. I definitely recommend this company for HVAC servicing.", "date": "2026-03-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Steven Graybar", "rating": 5, "text": "Octavio was kind, thoughtful, and highly skilled. I recommend him and his work without reservation.", "date": "2026-03-22", "platform": "pulsem", "department": "General" }, { "author": "Vector Sucks", "rating": 5, "text": "Standing behind their work, making things right.", "date": "2026-03-21", "platform": "pulsem", "department": "General" }, { "author": "Collin Moss", "rating": 5, "text": "TJ is so knowledgeable and solved all my issues.", "date": "2026-03-20", "platform": "pulsem", "department": "General" }, { "author": "Mary Spyros", "rating": 5, "text": "I had a very positive experience with Erik H ....he did a. Dry good job both times he was here. In addition, he educated me about the breakers and a lot of other hints. Thank you for employing him! Mary I had a very good experience with my HVAC services today. Nathan and True did a very thorough inspection of all by equipment and both were knowledgeable and very customer oriented. Thank you for such a great service.", "date": "2026-03-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Kate Sanderson", "rating": 5, "text": "I called Intelligent Design in the morning and asked if there was any hope of a service call on the same day. The service rep asked if the situation was an emergency and I had to honestly say no. They has several emergencies at the time but they would try to get to get a technician out. At approximately 4:00 PM two technicians were at my door. They took pictures of the problem with the ac unit so there was no doubt of the reason for the failure. They had part they needed and the air conditioner running in 20 minutes. The Techs were just great. The price of repair was reasonable. They had to clean the evap coils and replace the inline current controller. I will of course call them if we have another problem with our A C", "date": "2026-03-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Gilbert Lozano", "rating": 5, "text": "I had a great experience with Intelligent Design today! Erik electrical technician, he worked hard and professional. He is a talented carrying individual and loves the work he does, especially for making other people\u2019s lives better with the knowledgeable work he does! Intelligent Design is lucky to have him on their staff. I will definitely have them back to do some more work in my home, you can trust him to do outstanding work in your home as well! I give this Company 10 stars along with Erik!\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f Gil Lozano", "date": "2026-03-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Barbara Earling", "rating": 5, "text": "This is the second time Kyle came to my home, He is a great guy and dedicated to his job and I requested him to install a surge protector to my furnace. Great company", "date": "2026-03-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Dan Adams", "rating": 5, "text": "Adam was great. Found issues with cooling quickly. Decided to replace system. Intelligent Design will have system replaced this week. Highly recommend.", "date": "2026-03-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Roone McKaig", "rating": 5, "text": "Octavio serviced both of our AC units today and did an excellent job. He was very thorough, professional, and communicated clearly throughout the process. He took the time to check everything carefully and explain what he was doing, which I really appreciated. It\u2019s clear he takes pride in his work. I highly recommend Octavio and the team at Intelligent Design.", "date": "2026-03-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Michael Walton", "rating": 5, "text": "My house had a plumbing leak in a ceiling that I could not locate even after removing the damaged ceiling. Tyler M. took the time to carefully review the possible sources, create a plan for minimum drywall repair, and did find the very slow leak. Final Grade: A+, Tyler showed respect for my house, my time, and did a great job on a difficult leak that worked its way through a wall and ceiling to where it finally appeared.", "date": "2026-03-16", "platform": "pulsem", "department": "Plumbing" }, { "author": "Kathleen Sinclair", "rating": 5, "text": "Britney and Jonathan did a through inspection and clear explanation of work to be performed.", "date": "2026-03-12", "platform": "pulsem", "department": "General" }, { "author": "Chris Jeschor", "rating": 5, "text": "Jonathan Smith did the summer maintenance for our HVAC on 3/11/2026. He was on time, pleasant, knowledgeable, answering all of our questions, and very thorough and professional when checking out our system. I highly recommend him!", "date": "2026-03-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Erick Stone", "rating": 5, "text": "Ohh, he was so absolutely adorable.My dogs wanted to eat him up. So hard to find honest, upfront people who provide such an essential service.Well, look no further, because intelligent design fits that category.A rare unicorn.", "date": "2026-03-10", "platform": "pulsem", "department": "General" }, { "author": "Dawn Janov", "rating": 5, "text": "Best service call ever. Love this company and Octavio was knowledgeable and presented his findings easily for me to understand. Tim Powers, supervisor went over an. The repair costs and in order of fixable plans.", "date": "2026-03-10", "platform": "pulsem", "department": "General" }, { "author": "Bill B\u00e9langer", "rating": 5, "text": "Great service. Our humidifier wasn't installed exactly as it should have been since we kept our own controller. It didn't work exactly as I expected for the first few days, but once Amber put us in touch with Anthony, bingo. He even came the first day he was contacted after his shift in the evening to get us going. Understand this was a whole house humidifier so it not working day one was in no way an emergency, yet Anthony treated it as one. Awesome service. I may have finally found our go-to HVAC and plumbing people. Couldn't be happier.", "date": "2026-03-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Leo Ryan", "rating": 5, "text": "Fabian did a great job of answering my questions ..explaining what he was doing..showed me how old parts were wearing and spent a lot of time figuring out the right solution He arrived on time and was very professional..thanks Fabian and intelligent design..i am as always very glad that intelligent design is the company i work with for my a/c heating and plumbing jobs.. thanks.very pleased", "date": "2026-03-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Scott Brewer", "rating": 5, "text": "Great guy. Kind and considerate and knowledgeable of the units.", "date": "2026-03-06", "platform": "pulsem", "department": "General" }, { "author": "Kanchana Hettiarachchi", "rating": 5, "text": "Intelligent Design completed the work efficiently and ensured everything was done to a high standard. After finishing, they clearly explained the work performed, answered questions, and made sure I understood how everything was set up and operating. \ud83d\udc4d", "date": "2026-03-06", "platform": "pulsem", "department": "General" }, { "author": "DeeDee Leotie", "rating": 5, "text": "ZIGGY was very professional He told me what the problem was and how he was goin to fix it, also he gave me important information on questions that I had...will recommend to others", "date": "2026-03-06", "platform": "pulsem", "department": "General" }, { "author": "Jeffrey Wood", "rating": 5, "text": "Corbin was very helpful and professional. I'm happy to have him come back and do the repairs we discussed and he never tried to sell me what I didn't need", "date": "2026-03-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Gary Peak", "rating": 5, "text": "The multiple electrical issues at my home were attended to by Eric H of Intelligent Design. Eric H was very prompt, personable, professional, competent and courteous. Excellent job! Thank you. - Steve N.", "date": "2026-03-05", "platform": "pulsem", "department": "Electrical" }, { "author": "Louise Moreno", "rating": 5, "text": "Noah did an inspection of our duct work and checked our windows and doors for leaks. We knew we had a problem because we had a room that just never seemed as cool as the rest of the house. Sure enough, we could see the thermal imaging of the amount of heat coming in and we felt the decline in the duct. Noah explained how we can fix it and what his company can do also. Very knowledgeable and very thorough. Highly recommend this business.", "date": "2026-03-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Mike Hasterok", "rating": 5, "text": "Jonathan and Sage were awesome! Knowledgeable techs, professional service. The personal video meetings with management to explain each step and process is a nice touch. The manager Tim was patient with us and took all the time we needed to explain everything and answer all our questions. Great service from the whole team!", "date": "2026-03-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Cally Marcuson", "rating": 5, "text": "Erik did a fabulous job with my electrical needs.", "date": "2026-03-03", "platform": "pulsem", "department": "Electrical" }, { "author": "Michael Pozarowski", "rating": 5, "text": "Robert and his assistant were very knowledgeable and courteous while they were adding an air purifier to my HVAC system. I recommend Intelligent Designs when anyone asks me about HVAC issues.", "date": "2026-03-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Robert Lohayza", "rating": 5, "text": "Jason was personable, honest and fair. If we go forward on our project or other service related issues, he\u2019ll get the call. Thanks, ID.", "date": "2026-03-03", "platform": "pulsem", "department": "General" }, { "author": "Josh Hoogeveen", "rating": 5, "text": "Shayne and his partner were amazing help getting my toliet in working order quickly! Will definitely be using this company again for my plumbing needs!", "date": "2026-03-03", "platform": "pulsem", "department": "Plumbing" }, { "author": "LeAnn Kysar", "rating": 5, "text": "Matt Davis knows all things Solar! Very personable and he really helped me with my system.", "date": "2026-03-03", "platform": "pulsem", "department": "Solar" }, { "author": "Jeff Vanderford", "rating": 5, "text": "Jonathan, with Intelligent Design, came out to service our AC unit and did a great job. He was courteous, professional, and he sure knew what he was doing. We ran into some issues, but he was helpful and willing to work through them. I recommend Jonathan to be your AC tech.", "date": "2026-03-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Diane Borkowski", "rating": 5, "text": "Tj and Britney performed as expected as 5 star service", "date": "2026-02-28", "platform": "pulsem", "department": "General" }, { "author": "Wayne Bretl", "rating": 5, "text": "Tj and Britney rapid response and got everything arranged for a very quick service !!", "date": "2026-02-28", "platform": "pulsem", "department": "General" }, { "author": "Nicole S", "rating": 5, "text": "Excellent service, easy/fast scheduling. Arrived on time, great communication. Friendly, professional, and extremely knowledgeable technicians. Love that they put shoe covers on their shoes! They explained everything and answered all of my questions. Highly recommend!", "date": "2026-02-27", "platform": "pulsem", "department": "General" }, { "author": "Dave Walters", "rating": 5, "text": "TJ and Britney ROCKS!!!!", "date": "2026-02-27", "platform": "pulsem", "department": "General" }, { "author": "Brian Selvy", "rating": 5, "text": "Erik did a great job repairing some issues I had and installing some safety features on the house. He's super friendly and professional. I highly recommend him and Intelligent Designs for electrical work.", "date": "2026-02-27", "platform": "pulsem", "department": "Electrical" }, { "author": "Debra Claunch", "rating": 5, "text": "Five star always professional knowledge on time every time, friendly, joyful, and pleasant person to have in your home", "date": "2026-02-27", "platform": "pulsem", "department": "General" }, { "author": "Chuck Mardon", "rating": 5, "text": "Daniel arrived and estimated the job within a reasonable amount, then the work was accomplished in the time frame mentioned. Professional and respectful. Will definitely use again, but I would not like to need one, but if I do I know who to call.", "date": "2026-02-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Sheryl Letson", "rating": 5, "text": "We loved the team that came and cleaned our A/C system and duct work. And installed a clean air system! Stedmond was exceptional! Very professional and super nice. Great overall experience!", "date": "2026-02-26", "platform": "pulsem", "department": "General" }, { "author": "Nancy Harden", "rating": 5, "text": "Great service from Tyler", "date": "2026-02-26", "platform": "pulsem", "department": "General" }, { "author": "Eugene Duda", "rating": 5, "text": "I have a water heater damage, leaking water at the base. Jack is very professional, focused on understanding what needs to be done and provides you with different options to resolve your issue. He is very personal individual.", "date": "2026-02-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Jayme Gonzalez", "rating": 5, "text": "Tim did a great job explaining the job estimate to me.", "date": "2026-02-26", "platform": "pulsem", "department": "General" }, { "author": "Weston Hass", "rating": 5, "text": "TJ and Britney. Great job", "date": "2026-02-25", "platform": "pulsem", "department": "General" }, { "author": "Joemar Decker", "rating": 5, "text": "Jonathan was amazing. The price was respectable. The service was great.", "date": "2026-02-25", "platform": "pulsem", "department": "General" }, { "author": "Joemar Decker", "rating": 5, "text": "Jonathan was amazing. The price was respectable. The service was great.", "date": "2026-02-25", "platform": "pulsem", "department": "General" }, { "author": "Joe Decker", "rating": 5, "text": "Jonathan was amazing. I was running a few minutes late He was happy to wait for just a bit. Good honest, reliable service thank you so much!", "date": "2026-02-25", "platform": "pulsem", "department": "General" }, { "author": "Scott Blanchat", "rating": 5, "text": "An inspector named Alex Johnson inspected our roof and was incredibly thorough. Very professional.", "date": "2026-02-25", "platform": "pulsem", "department": "Roofing" }, { "author": "Kay Santarelli", "rating": 5, "text": "Tj and Britney polite, informed, no arm twisting, always been satisfied with intelligent design. Ps he's handsome and and beautiful \ud83d\ude0d", "date": "2026-02-25", "platform": "pulsem", "department": "General" }, { "author": "Frederick Sparks", "rating": 5, "text": "Very pleased with the service. He found the problem and it was repaired immediately . Definitely recommend Intelligent Design and Marty.", "date": "2026-02-25", "platform": "pulsem", "department": "General" }, { "author": "Bill Neely", "rating": 5, "text": "Excellent work and very nice.He completed the job and used his source of knowledge from his peers if he ran into a problem.This shows me a lot not afraid to ask for help.Professional!", "date": "2026-02-25", "platform": "pulsem", "department": "General" }, { "author": "Tracy Lynn Cole", "rating": 5, "text": "I had a great experience working with Intelligent Design, led by Aaron Patronski and his assistant. They were professional, responsive, and highly detail-oriented throughout the entire process. Aaron clearly understands his clients\u2019 vision and delivers high-quality results, and his assistant ensured everything stayed organized and on track. I highly recommend their team for anyone seeking reliable and exceptional service.", "date": "2026-02-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Tracy Lynn Cole", "rating": 5, "text": "I had a great experience working with Intelligent Design, led by Aaron Patronski and his assistant. They were professional, responsive, and highly detail-oriented throughout the entire process. Aaron clearly understands his clients\u2019 vision and delivers high-quality results, and his assistant ensured everything stayed organized and on track. I highly recommend their team for anyone seeking reliable and exceptional service.", "date": "2026-02-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Tracy Lynn Cole", "rating": 5, "text": "I had a great experience working with Intelligent Design, led by Aaron Patronski and his assistant. They were professional, responsive, and highly detail-oriented throughout the entire process. Aaron clearly understands his clients\u2019 vision and delivers high-quality results, and his assistant ensured everything stayed organized and on track. I highly recommend their team for anyone seeking reliable and exceptional service.", "date": "2026-02-24", "platform": "pulsem", "department": "HVAC" }, { "author": "T C", "rating": 5, "text": "I had a great experience working with Intelligent Design, led by Aaron Patronski and his assistant. They were professional, responsive, and highly detail-oriented throughout the entire process. Aaron clearly understands his clients\u2019 vision and delivers high-quality results, and his assistant ensured everything stayed organized and on track. I highly recommend their team for anyone seeking reliable and exceptional service.", "date": "2026-02-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Art Miranda", "rating": 5, "text": "Britney and Tj were amazing! They look at everything.and gave us a amazing deal. They also did amazing work!", "date": "2026-02-24", "platform": "pulsem", "department": "General" }, { "author": "Robert Denison", "rating": 5, "text": "Kyle did wonderful service work on our HVAC. He was a pleasure to have on our home and was clearly very good at his job.", "date": "2026-02-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Terry Werft", "rating": 5, "text": "Corbin Minor repaired my heating system. He was extremely personable and did an excellent job. He also replaced a battery in my smoke detector which was not a part of my original request. I was very satisfied with his services.", "date": "2026-02-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Thomas White", "rating": 5, "text": "Nate and Brittany were thorough and pleasant to deal with. Their explanation of what they found were complete and easily understood.", "date": "2026-02-23", "platform": "pulsem", "department": "General" }, { "author": "Rachel Goodman", "rating": 5, "text": "Erik was so honest it made me feel good about needing to fix things in my home. ! Way to go. He came back today and fixed my bathroom fixture and breaker box and I feel much safer and I'm delighted to have a functional light in my bathroom", "date": "2026-02-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Dennis Metzger", "rating": 5, "text": "JP was awesome and will try and use him for any service I might have!", "date": "2026-02-23", "platform": "pulsem", "department": "General" }, { "author": "Stan C Swank", "rating": 5, "text": "Always great service, prompt.", "date": "2026-02-23", "platform": "pulsem", "department": "General" }, { "author": "Micah Polston", "rating": 5, "text": "Jake arrived ahead of schedule, and greeted me in a positive, respectful, and courteous manner. He allowed me to explain the problem, in detail, before asking questions or making suggestions. Jake offered to take me through his HVAC inspection, while he was doing it, step-by-step. Afterwards, he clearly outlined several courses of action, the pros/cons (including cost), without trying to influence my decision with his personal opinion. Jake answered all my questions directly, and included specifics (nothing vague or generic). He scheduled a follow up visit to install the required parts. The return visit was just as professional as the first, accommodating my family's schedule and completing work efficiently. I highly recommend Jake and Intelligent Design to take care of your HVAC needs. Update: 2026-02-22 True & Tav came by and we supper polite and respectful. Another great experience, HVAC running strong.", "date": "2026-02-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Kris", "rating": 5, "text": "Noah came out and checked my houses roof, and metal porches to see if there was any damages. Everything was at correct pitch and shingles still looked good. I need other work, but not related. He was on time, very polite and did everything I asked", "date": "2026-02-23", "platform": "pulsem", "department": "Roofing" }, { "author": "Jeffrey Kantor", "rating": 5, "text": "Jordan Lovelace was super efficient and friendly", "date": "2026-02-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Eric Davis", "rating": 5, "text": "Russ and Brittany competed a professional and quality service today. It was complete and they did not rush. There's always opportunity to improve the system so be aware you'll likely talk to management at the end of the appointment.", "date": "2026-02-21", "platform": "pulsem", "department": "General" }, { "author": "Brian Levin", "rating": 5, "text": "A huge thank you to Erik for all the work done to upgrade our electric to code at the panel, smoke/carbon dioxide detectors, and outlets. Excellent service, recommendations, repairs, and upgrades.", "date": "2026-02-20", "platform": "pulsem", "department": "Electrical" }, { "author": "Fran Weinzettle", "rating": 5, "text": "Just had a superior experience with your representative Brittany and Russ. Courteous, knowledgeable, efficient, and professional. Diagnosed the problem with our air conditioner and promptly ordered parts to restore our system. Highly recommend!!!", "date": "2026-02-20", "platform": "pulsem", "department": "General" }, { "author": "S Reynolds", "rating": 5, "text": "True and Jonathan provided wonderful service they are welcome in my home anytime!! Thank you Mariza is great! She was very patient and worked with my work schedule. She explained the roofing services and the products they use very well. Great service!", "date": "2026-02-20", "platform": "pulsem", "department": "Roofing" }, { "author": "Jim and Karol Pobrislo", "rating": 5, "text": "Jordan and Sayge are great! They are keepers HVAc pros", "date": "2026-02-20", "platform": "pulsem", "department": "HVAC" }, { "author": "rick cosca", "rating": 5, "text": "Shane Wyatt and his assistant were extremely knowledgeable, on time and professional in their drain cleaning services. I would recommend them to anyone...They also offer hydro drain cleaning services!", "date": "2026-02-19", "platform": "pulsem", "department": "General" }, { "author": "Scot Harrison", "rating": 5, "text": "We have the extended care plan so it\u2019s included (highly recommend). But Jordin and Sayge were efficient, knowledgeable, and respectful of our space and time.", "date": "2026-02-18", "platform": "pulsem", "department": "HVAC" }, { "author": "sue chimos", "rating": 5, "text": "Jonathan and Brittany did awesome work. thorough, professional, competent, and friendly. I can\u2019t say anything more than that because they just did a great job.", "date": "2026-02-18", "platform": "pulsem", "department": "General" }, { "author": "Leslie Medalie", "rating": 5, "text": "Jordin and Sayge were excellent. Very professional and took care of the problem immediately!", "date": "2026-02-18", "platform": "pulsem", "department": "General" }, { "author": "Thomas K", "rating": 5, "text": "Very well mannered employees. Brittany and Jonathan performed a thorough study of the equipment and showed me photos of things that need to be addressed.", "date": "2026-02-18", "platform": "pulsem", "department": "General" }, { "author": "Ken Harry", "rating": 5, "text": "Jordin and Sayge werewonderful! They were very efficient and explained a few things I wasn\u2019t sure about. I\u2019d welcome them back for service calls anytime.", "date": "2026-02-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Staci Burger", "rating": 5, "text": "Fantastic experience working with Intelligent Design! Erik and Adrian are skilled and knowledgeable. They worked together with a fun and confident demeanor. Erik listened during the consultation and understood the electrical work we were needing to have done in our space. When he and Adrian returned to complete the work order they did so without any issues. Truly was a positive experience working with them both. Bonus stars for their attention to detail and cleaning up before leaving! I am attaching a few photos of a small part of the work they efficiently completed.", "date": "2026-02-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Madelon Cook", "rating": 5, "text": "A wonderful, knowledgeable technician for my Trane", "date": "2026-02-17", "platform": "pulsem", "department": "General" }, { "author": "Robby B", "rating": 5, "text": "Good service. On time.", "date": "2026-02-17", "platform": "pulsem", "department": "General" }, { "author": "Tom Blegstad", "rating": 5, "text": "Erik did an excellent job today!", "date": "2026-02-16", "platform": "pulsem", "department": "General" }, { "author": "Kyle Creviston", "rating": 5, "text": "Great Job Jordan! Was the best service guy!", "date": "2026-02-13", "platform": "pulsem", "department": "General" }, { "author": "Sheree Futch", "rating": 5, "text": "Fabian did a great job with our plumbing issue. He was very nice and professional, and was able to resolve our plumbing problem quickly.", "date": "2026-02-13", "platform": "pulsem", "department": "Plumbing" }, { "author": "Ted Roberts", "rating": 5, "text": "Awesome job by Ryan. Plus some great visiting.", "date": "2026-02-12", "platform": "pulsem", "department": "General" }, { "author": "Rita Ellsworth", "rating": 5, "text": "Jordin & Sage were great! They called to see if they could come a little early (which I love!) Both guys were very professional & friendly - explaining the process and quickly addressing my questions/concerns. Thank you!", "date": "2026-02-12", "platform": "pulsem", "department": "General" }, { "author": "daniel pittman", "rating": 5, "text": "Very punctual professional well informed. Get me updated of everything that was done wonderful job", "date": "2026-02-12", "platform": "pulsem", "department": "General" }, { "author": "Julia Shafer", "rating": 5, "text": "Intelligent Design is an excellent company. I was sent a photo of Anthony, the gentleman who worked on my water heater. He was very professional, and he explained exactly what his company would be doing to replace my water heater. He ws also pleasant and very respectful. I would highly recommend Intelligent Design.", "date": "2026-02-11", "platform": "pulsem", "department": "HVAC" }, { "author": "kathleen friedman", "rating": 5, "text": "Your technicians were awesome! They were kind, professional, helpful and very efficient. They deserve a raise in salary since they are the one-on-one face of your company! 2/11/26 Jack deserves a big raise in his salary! He was kind, friendly, competent and explained it all to me. Please know i applaud him!", "date": "2026-02-11", "platform": "pulsem", "department": "HVAC" }, { "author": "lynnebill", "rating": 5, "text": "I am a long time customer of Intelligent Design and couldn\u2019t be happier. The customer service is outstanding. Everyone I have dealt with has been courteous, friendly efficient and professional. I feel very well taken care of and I\u2019m grateful for their attention to detail. Many thanks. Lynne Flower", "date": "2026-02-11", "platform": "pulsem", "department": "General" }, { "author": "Sandra Valencia", "rating": 5, "text": "Had to post a review about our Intelligent Design Technician Nathan and he was amazing. He did a thorough job with his inspection complete with photos and reminders for keeping our system going. Thank you Nathan, you were fantastic.", "date": "2026-02-11", "platform": "pulsem", "department": "General" }, { "author": "Joshua King", "rating": 5, "text": "Absolutely love Adam, his work, his rapport, his communication, and his friendly attitude towards myself, my wife, our dogs, and even our tortoises! He is a great guy and his work speaks for itself! I would highly recommend his work for any Home!! Thank you again Adam my wife and I are grateful! And I know are dogs are as well!", "date": "2026-02-11", "platform": "pulsem", "department": "General" }, { "author": "Praveen Sridhar", "rating": 5, "text": "Erik di a great job, very thorough!", "date": "2026-02-10", "platform": "pulsem", "department": "General" }, { "author": "Aaron Mease", "rating": 5, "text": "Danny and Cash we\u2019re absolutely stupendous. They were extremely punctual, informative, and explained the situation that we could easily understand. This has been one of the best experiences I\u2019ve had in years with a company If I could give them 10 stars I would.", "date": "2026-02-10", "platform": "pulsem", "department": "General" }, { "author": "D Dunn", "rating": 5, "text": "James was very professional and knowledgeable when troubleshooting my AC issue. He found a blown fuse and did not have one because of the age of the unit. He took the time to get one from the local hardware store. He walked me through the testing and conclusions. He also went over repair and replacement options. Nathan was very professional and took care of some small issues. Explained everything well.", "date": "2026-02-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Jeanne McDowell", "rating": 5, "text": "Nathan performed an excellent service and informed us of our options.", "date": "2026-02-10", "platform": "pulsem", "department": "General" }, { "author": "Larry Butterfield", "rating": 5, "text": "He was knowledgeable and training another tech. In and out in about 45 minutes.", "date": "2026-02-09", "platform": "pulsem", "department": "General" }, { "author": "Jason Colucci", "rating": 5, "text": "Very prompt well explained", "date": "2026-02-07", "platform": "pulsem", "department": "General" }, { "author": "Wendy Goodman", "rating": 5, "text": "Steadman, True and Kyle did preventative maintenance on our HVAC unit. They meticulously cleaned it of all the debris that got past our paper filter and into the system. They installed a special filter that will prevent it from happening again, and will also filter toxins from the air. The three men worked collaboratively for a number of hours until the job was complete. They were very polite and kind.", "date": "2026-02-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Walker Foard", "rating": 5, "text": "We had Adam and Corbyn out for a bi annual HVAC check up. Not only were they technically very expert, but they were very pleasant to deal with. In addition, they loved our dog, and she seemed to like them as well. :-)", "date": "2026-02-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Kylie Campbell", "rating": 5, "text": "Erik was fantastic. Very polite, friendly, and informative!", "date": "2026-02-06", "platform": "pulsem", "department": "General" }, { "author": "Greg Barber", "rating": 5, "text": "Intelligent Design did a great job with my system maintenance. Jordin was very knowledgeable and did a great job answering all of my questions. Excellent service.", "date": "2026-02-06", "platform": "pulsem", "department": "General" }, { "author": "Andrew Ebaugh", "rating": 5, "text": "Thanks for the HVAC work Tav & Corbin!", "date": "2026-02-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Sandie Golliher", "rating": 5, "text": "Knowledgeable, friendly, clean, service oriented. Jonathan came with his own equipment. Changed our filters. Cleaned the vent.", "date": "2026-02-05", "platform": "pulsem", "department": "General" }, { "author": "Kevin Heinrich", "rating": 5, "text": "Erik was very helpful in diagnosing and troubleshooting our electrical issues. 5 star agent for being personable and informative.", "date": "2026-02-05", "platform": "pulsem", "department": "Electrical" }, { "author": "Richard Pfeifer", "rating": 5, "text": "Very happy with the service and work that Anthony did !!!", "date": "2026-02-04", "platform": "pulsem", "department": "General" }, { "author": "Joemilie Torres", "rating": 5, "text": "Great experience with Noah from Intelligent Design. I contacted him for a roof repair quote and couldn\u2019t be happier with the service. He was kind, patient, and very professional and took the time to explain our options in a way that actually made sense. He worked with us to find an affordable solution instead of trying to upsell. Refreshing and trustworthy and would highly recommend! -Abner", "date": "2026-02-04", "platform": "pulsem", "department": "HVAC" }, { "author": "S. A.", "rating": 5, "text": "Erik done amazing job! Thanks", "date": "2026-02-04", "platform": "pulsem", "department": "General" }, { "author": "Richard Backus", "rating": 5, "text": "Jonathan &Tru were great representatives of your Co.", "date": "2026-02-03", "platform": "pulsem", "department": "General" }, { "author": "Nezam Haider", "rating": 5, "text": "Impressed with his professionalism very thorough and helpful!", "date": "2026-02-03", "platform": "pulsem", "department": "General" }, { "author": "Aaron Lindahl", "rating": 5, "text": "Knowledgeable and personable.", "date": "2026-02-02", "platform": "pulsem", "department": "General" }, { "author": "Ibrahim Abdullah", "rating": 5, "text": "Scams happen more often than we realize. I faced one and didn\u2019t know where to turn at first, but I eventually got help and guidance From Bella that made a big difference. If you\u2019re going through something similar, speak with Bella on What@pp:+15[305[002071] Email: bellahacker2828 @ gmail . com", "date": "2026-02-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Ibrahim Abdullah", "rating": 5, "text": "Scams happen more often than we realize. I faced one and didn\u2019t know where to turn at first, but I eventually got help and guidance From Bella that made a big difference. If you\u2019re going through something similar, speak with Bella on What@pp:+15[305[002071] Email: bellahacker2828 @ gmail . com", "date": "2026-02-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Ibrahim Abdullah", "rating": 5, "text": "Real stories of crypto recovery?\u201d", "date": "2026-02-02", "platform": "pulsem", "department": "General" }, { "author": "Patrick Vanderperre", "rating": 5, "text": "A mistake I made was rushing into an investment without enough research. It turned out to be a scam, but thankfully I found help from Bella and got my money back. Send Bella hi on What@pp:+1 \\5305002071\\ Email:bellahacker2828 @ gmail . com", "date": "2026-02-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Patrick Vanderperre", "rating": 5, "text": "A mistake I made was rushing into an investment without enough research. It turned out to be a scam, but thankfully I found help from Bella and got my money back. Send Bella hi on What@pp:+1 \\5305002071\\ Email:bellahacker2828 @ gmail . com", "date": "2026-02-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Patrick Vanderperre", "rating": 5, "text": "Has anyone gotten their stolen crypto back?\u201d", "date": "2026-02-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Michael McCutcheon", "rating": 5, "text": "Logan was very knowledgeable and efficient. The whole admin system from first call to the updates to the finish was best in class. Make Intelligent Design your first call.", "date": "2026-02-01", "platform": "pulsem", "department": "General" }, { "author": "Michael McCutcheon", "rating": 5, "text": "Logan was very knowledgeable and efficient. The whole admin system from first call to the updates to the finish was best in class. Make Intelligent Design your first call.", "date": "2026-02-01", "platform": "pulsem", "department": "General" }, { "author": "Kristie Stewart", "rating": 5, "text": "Erik was completely professional and pleasant and thorough and I would absolutely have him come back and work on my house. I am a completely satisfied customer gold stars for Eric he's a rockstar aloha", "date": "2026-01-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Kathy Hatcher", "rating": 5, "text": "Great, friendly service!", "date": "2026-01-30", "platform": "pulsem", "department": "General" }, { "author": "Leila Bowie", "rating": 5, "text": "Adam and Nate came out to evaluate my situation and gave me some insight on what my options are rather than just installing a complete new system. Didn\u2019t try to take advantage of a senior citizen! I appreciate honesty and these two gentleman. 200%", "date": "2026-01-30", "platform": "pulsem", "department": "General" }, { "author": "Mario Anaya", "rating": 5, "text": "very polite on time and informative would highly recommend.", "date": "2026-01-30", "platform": "pulsem", "department": "General" }, { "author": "Mario Anaya", "rating": 5, "text": "very polite on time and informative would highly recommend.", "date": "2026-01-30", "platform": "pulsem", "department": "General" }, { "author": "Michael Sarras, Jr", "rating": 5, "text": "Excellent service by highly trained individuals. Robert from Intelligent Design was fantastic.", "date": "2026-01-29", "platform": "pulsem", "department": "General" }, { "author": "Sam Simon", "rating": 5, "text": "Excellent service from Riley. Professional and prompt.", "date": "2026-01-29", "platform": "pulsem", "department": "General" }, { "author": "Chuck Abell", "rating": 5, "text": "Congenial and professional. Took care of business and respected property.", "date": "2026-01-29", "platform": "pulsem", "department": "General" }, { "author": "Julie Wegner", "rating": 5, "text": "Kyle did a great job on installing the filtration device on my HVAC. Prior to this appt he came by to make sure the measurements were correct so there would be no delay in installation once all the parts were available. He was on time and called to let me know he was on his way. He had a trainee with him and it appeared he had a great interaction with him - it looked like a real learning experience. After installation he made sure everything worked and showed me how to change the filter, especially making note of the tricky parts of replacement. Finally he went above and beyond this job by making sure all parts of my hvac was we\u2019re working. Overall a great experience! Thank you. Ryan Sandoval was very thorough with the plumbing inspection. He identified some potential issues that will need some work and explained the issues each time. He also checked my water heater and found that the anode rod was covered in calcium. He removed and replaced it. Overall a great job and respectful. Much appreciated. My HVAC technician today was Elyjah Hicks. He called ahead to let me know he was on his way and arrived in a timely manner. He also sent a picture, so I knew who would be coming in my house. Once he arrived he checked my thermostat and then got up on the roof. He took about 45 minutes to check all the systems and took pictures of each inspection item. He replaced a part that had failed and made sure everything was working before he left. Overall, Elyjah was efficient and thorough. Much appreciated.", "date": "2026-01-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Victor Lowensten", "rating": 5, "text": "Adam did an amazing job at our check-up/maintenance appointment. He was beyond knowledgeable and informed me of what is to come based on the life of all of our units (heat/ac). I will recommend this company, especially Adam to anyone I know that is in need of any maintenance or service!", "date": "2026-01-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Russell Naber", "rating": 5, "text": "Troubleshooted and found bad optimizer producing low voltage on one panel Reasonable pricing on troubleshooting", "date": "2026-01-26", "platform": "pulsem", "department": "General" }, { "author": "sundevil00 sundevil00", "rating": 5, "text": "Fabian and his assistant Jimmy did a great job today unclogged my shower drain! Keep up the great work!", "date": "2026-01-26", "platform": "pulsem", "department": "General" }, { "author": "Andy Vanecek", "rating": 5, "text": "Shayne was very professional and explained the repairs he was performing and my options going forward. I would highly recommend him.", "date": "2026-01-26", "platform": "pulsem", "department": "General" }, { "author": "Amy Dixon", "rating": 5, "text": "Robert came to my house to inspect our HVAC furnaces in the attic. He found them to be in bad shape. He explained everything to us and gave us all the options, along with his recommendations. He was patient with our questions and answered them well. He always emphasized that the customer comes first and we didn\u2019t feel pressured or cajoled.", "date": "2026-01-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Bill McDonald", "rating": 5, "text": "Danny and Cash were. Rey friendly, knowledgeable and accommodating. Thanks guys", "date": "2026-01-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Jeri Purdy", "rating": 5, "text": "Overall process was great! Was happy with the work that got done. Erik is super knowledgeable and answered all of my questions. After all was said and done Erik ensure everything was working as it should, and took the time to show me the updates and what to expect, which was greatly appreciated. Highly recommend!", "date": "2026-01-23", "platform": "pulsem", "department": "General" }, { "author": "Michael Yago", "rating": 5, "text": "Aaron and the crew were outstanding . Aaron explained every detail what they were doing", "date": "2026-01-23", "platform": "pulsem", "department": "General" }, { "author": "Joe Henrick", "rating": 5, "text": "Replace hot water heatetr", "date": "2026-01-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Alan Rothenberg", "rating": 5, "text": "Daniel told us the issue going on and was honest in informing us another company needed to perform the work due to having a fire protection license.", "date": "2026-01-22", "platform": "pulsem", "department": "General" }, { "author": "Susan Deneen", "rating": 5, "text": "Very detailed explanation during service call and options discussed. I appreciate Jonathan\u2019s promptness and communication.", "date": "2026-01-22", "platform": "pulsem", "department": "General" }, { "author": "Nancy Owens", "rating": 5, "text": "Remodeling my kitchen has been quite the adventure. Eric was so very helpful. He listened to my concerns attentivly. His very useful suggestions helped clarify my vision, creating a unified kitchen from my multifocus plans. The job was left impeccably tidy each day he was on-site. Highly recommend!!", "date": "2026-01-22", "platform": "pulsem", "department": "HVAC" }, { "author": "David Remmy", "rating": 5, "text": "The workers did a wonderful job very attentive to details and answered our million questions I especially appreciated how both the man and woman were veterans the woman having served in Afghanistan and Korea the gentleman in the Navy being a former Marine I appreciate their partnerships they transferred their military experience and leadership into a quality and product semper Fi, Dave and Sharon Remmy", "date": "2026-01-21", "platform": "pulsem", "department": "General" }, { "author": "Jim Hayes", "rating": 5, "text": "Excellent service, I couldn\u2019t ask for better. Very professional and knowledgeable. Thank you very much.", "date": "2026-01-21", "platform": "pulsem", "department": "General" }, { "author": "Rick Kisselburg", "rating": 5, "text": "Great job!! Fixed the problem", "date": "2026-01-21", "platform": "pulsem", "department": "General" }, { "author": "Vanessa Romero", "rating": 5, "text": "As always, Anthony was great, very friendly, very good talking with this.And everything haze, one person I recommend, and I always enjoy having him.Come out", "date": "2026-01-20", "platform": "pulsem", "department": "General" }, { "author": "Christopher J. Petro, MD", "rating": 5, "text": "We had a problem with our AprilAire central humidification system and, as usual, David Ross provided us with excellent, timely, friendly and professional service. Their communication and customer service is outstanding. They have our highest recommendation.", "date": "2026-01-20", "platform": "pulsem", "department": "General" }, { "author": "Roger White", "rating": 5, "text": "Eric did a great job replacing a ceiling fan and replacing a faulty light switch. Very personable and friendly, and professional.", "date": "2026-01-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Burt Gillis", "rating": 5, "text": "We\u2019ve been with Intelligent Design now for about ten years. Their people are always professional and friendly. Management has responded responded to our few concerns most satisfactorily and we are very happy to recommend the company for sending good guys like Stedmond who make sure the job gets done right. He gets that fixing what\u2019s broken is only the beginning of, \u201cDoing it right.\u201d", "date": "2026-01-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Scotty Reardon", "rating": 5, "text": "These guys are real pros . And Anthony did a bang up install. Super clean and tight the whole way. Well done . Highly recommend", "date": "2026-01-19", "platform": "pulsem", "department": "General" }, { "author": "Henry G Johnson", "rating": 5, "text": "Tyler was very professional humorous and quick. He fulfilled everything he said he was going to. He fits right in with the rest of the crew at intelligent design.", "date": "2026-01-18", "platform": "pulsem", "department": "General" }, { "author": "Alison Hurd", "rating": 5, "text": "Riley was great doing annual service. He spent a lot of time and really cares about taking care of clients!", "date": "2026-01-18", "platform": "pulsem", "department": "General" }, { "author": "Brad Kratovil", "rating": 5, "text": "Had a routine inspection of our 3 AC systems. Prompt, knowledgeable and communicated well. Helped me better understand our systems and their performance specs. A pleasure to work with. Highly recommend to anyone.", "date": "2026-01-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Scott Seal", "rating": 5, "text": "Nice guy, efficient and honest", "date": "2026-01-13", "platform": "pulsem", "department": "General" }, { "author": "Rodney Ladd", "rating": 5, "text": "My plumber Tyler was awesome. .Got my on demand water heater back up and running . Highly recommended Intelligent Design for all your heating, solar , plumbing needs", "date": "2026-01-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Barry Evans", "rating": 5, "text": "Zachary Canfield is outstanding!The ultimate technician that embodies the whole package. Knowledge, Representative, thoroughnes, and educator! Thank you ID, ZACH, and the whole team!", "date": "2026-01-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Isaac Renee renee", "rating": 5, "text": "The heat wasn\u2019t working. The tech came out worked on it keeping us updated on the possibilities of the issue as he was diagnosing the problem. After fixing it he let us know what to look for in the event they would have to take further steps. Very happy with the service and communication through a frustrating situation.", "date": "2026-01-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Bruce Laurelez", "rating": 5, "text": "Ziggy came in and was very professional gave me all the info I needed to fix our problem.... Highly recommended", "date": "2026-01-09", "platform": "pulsem", "department": "General" }, { "author": "Chrono Theodor", "rating": 5, "text": "Did an amazing job on my plumbing and Tyler was very professional.", "date": "2026-01-09", "platform": "pulsem", "department": "Plumbing" }, { "author": "Palmeri Gary", "rating": 5, "text": "Matt Davis was very thorough and professional for our service call. I would highly recommend due to his commitment to identifying the issue and correcting. Kudos to Matt!!!!", "date": "2026-01-08", "platform": "pulsem", "department": "General" }, { "author": "Robert Heckinger", "rating": 5, "text": "Aaron was courteous and very knowledgeable He was very thorough checking the system and let me know about some spots on the roof where the original installers were sloppy", "date": "2026-01-08", "platform": "pulsem", "department": "Roofing" }, { "author": "John Grounard", "rating": 5, "text": "Chris Mayfield provided exceptional customer service. He is extremely knowledgeable. Todd Tracy provided me with excellent customer service in performing my summer AC maintenance. He explained everything in detail of what he did along with photos. He has extensive experience. Charlie Birdsong provided me with great customer service and high quality of work. He is an asset for Intelligent Design. Gabe Delgado did a great job in repairing our hose bib. James Cavanaugh provided me with great customer service and high quality of work. He is very knowledgeable. Sam Tolley just did a semi-annual maintenance on my HVAC unit. He did a great job. He showed me photos and explained in detail what he did. JP Pratt and Alex just performed a semi-annual maintenance on my HVAC unit. JP explained everything that they did with photos. They both deserve 5 stars. Ziggy Lebi did a semi-annual maintenance on our HVAC system. He explained and showed us photos of concerns about our system. He did an excellent job. Richard Johnson was able to resolve the issue with one of our airconditioning zones very quickly during our Summer HVAC maintenance. He really is proficient in HVAC systems. David Ross just came to my house to install a new damper for my HVAC. David was very professional and courteous. Also, he installed SmartAC that will alert Intelligent Design and me if there a\u0300re any issues with my HVAC. Intelligent Design is very fortunate to have David on its staff. Preston Burt is great. He went over our options for a new AC system. He answered all our questions. He did not pressure us in making a decision. We have been using Intelligent Design for many years and have never been disappointed in the Intelligent Design employees that come to our home.", "date": "2026-01-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Cynthia M Hagerman", "rating": 5, "text": "Shane and his partner did a fantastic job. Both were polite and put on shoe covers every time they needed to go the truck and back into the house. They showed me what the problem was and how they fixed it. I am extremely satisfied with your service and will use you in the future. Anyone needing plumbing fixes should definitely use Intelligent Design.", "date": "2026-01-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Randy Jensen", "rating": 5, "text": "New to area and challenged with finding a decent plumbing company. Then I maybe lucked into with considerable research Intelligent Design. If your looking you can stop here they are the best. Fabian has been here two times for a couple projects. He is the best! Overall I can say on time, effective communication, priced fair and professional.", "date": "2026-01-06", "platform": "pulsem", "department": "Plumbing" }, { "author": "Gregory Clemenson", "rating": 5, "text": "Been a pleasure having Intelligent Design doing service for me. Will definitely continue. Tyler was great. Courteous and professional.", "date": "2026-01-06", "platform": "pulsem", "department": "General" }, { "author": "Jim Slankard", "rating": 5, "text": "Adam and Jonathan came to her home to do the semi-annual inspection. They did a great job, they were very thorough and knowledgeable. They exceeded our expectations and getting some parts replaced that were under warranty. We have had our AC unit since 2019 and whenever we have had a need they have come out quickly and addressed our concerns. We are very happy with the company!", "date": "2026-01-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Chris Arbogast", "rating": 5, "text": "Stedmomd with Intelligent Design was professional well informed and partnered with us on our hvac maintenance. He discovered a potential health issues and set a plan going forward to correct it. They were quick and efficient while being focused on our goals around prolonging the life of the units. Great work and we appreciate the knowledge. Thanks Stedmomd", "date": "2026-01-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Jury Yastof", "rating": 5, "text": "Had a great visit from IDesign today. Zach did a thorough inspection of the inside unit & ductwork. Keep up the good work Zach!! J. Young / East Tucson", "date": "2026-01-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Cindy Sisk", "rating": 5, "text": "Danny Vazquez was very knowledgeable, professional and courteous. He kept me informed as the job progressed.", "date": "2026-01-03", "platform": "pulsem", "department": "General" }, { "author": "Dwight Denney", "rating": 5, "text": "Robert was very efficient and knowledgeable about our system.", "date": "2026-01-02", "platform": "pulsem", "department": "General" }, { "author": "Sparky", "rating": 5, "text": "Adam is an amazing technician. He is very thorough and explains everything he is doing. He is far and above all the other technicians who have been to my home in the past.", "date": "2025-12-30", "platform": "pulsem", "department": "General" }, { "author": "Peggy Edwards", "rating": 5, "text": "Shayne was very professional and helpful, he\u2019s done a great job. Thank you", "date": "2025-12-30", "platform": "pulsem", "department": "General" }, { "author": "Clifton Mays", "rating": 5, "text": "Anthony did a great job. He was quick and efficient.", "date": "2025-12-30", "platform": "pulsem", "department": "General" }, { "author": "mark bapp", "rating": 5, "text": "I contacted this company on short notice through a $28 dollar coupon found online to clear a drain. Andrew (the owner) personally handled the problem I was having and dispatched a highly skilled and extremely knowledgeable technician (Jack, prior Army 11B, solid dude) to resolve my issue. Jack arrived and immediately got to work clearing the line. He was extremely professional and efficient. The drain line was cleared in a matter of minutes and the system was returned back to a serviceable condition. After the job was complete Jack walked me through the causal factor and in detail, explained what further work would be required to prevent a blockage in the future. The owner and personnel of this company are stand up men & women and I highly recommend their service. I will use this company again when it comes time to accomplish the permanent repair. Andrew & Jack, thank you again for being men of your word and getting this problem squared away.", "date": "2025-12-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Scott Gilliland", "rating": 5, "text": "Jake offered a couple of great alternatives. He was friendly and professional.", "date": "2025-12-26", "platform": "pulsem", "department": "General" }, { "author": "The Snooty Doge", "rating": 5, "text": "Anthony provided exceptional service. He was incredibly efficient, arrived right on time, and fixed the issue quickly. If you need someone reliable and knowledgeable for septic maintenance, Anthony is the person to call.", "date": "2025-12-23", "platform": "pulsem", "department": "General" }, { "author": "Moravia Costanza", "rating": 5, "text": "Great experience. Professional and friendly. Update TJ is great. A world of knowledge he's willing to share. Professional but at the same time he felt like he was a family member.", "date": "2025-12-19", "platform": "pulsem", "department": "General" }, { "author": "Gabe Garcia", "rating": 5, "text": "Anthony was very cordial and friendly, also was very clean with his work and determined.", "date": "2025-12-19", "platform": "pulsem", "department": "General" }, { "author": "Pat C", "rating": 5, "text": "Great experience with Intelligent Design Air. Had my furnace checked/serviced for the year and Kenny was wonderful. Took his time, explained everything that he was doing, very polite. Highly recommend them 9/14/22. We recently called Intelligent Design A/C and Heating for a leak in our A/C unit. They sent James C. out that same morning for the repair. Was fixed promptly and he cleaned up as if he wasn\u2019t even there. The area was spotless, including where the leaking had occurred. Great company, would highly recommend. James C. was courteous and very professional. 12/17/25-Had routine winter service to furnace done with Intelligent Design tech Robert B. Very professional and knowledgeable. Explained everything that was done to our furnace and answered our questions. He was great, would definitely have him back", "date": "2025-12-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Steve Marlett", "rating": 5, "text": "The under-warranty repairs were made very well and on time (once the part was received and our schedule allowed). Kyle was careful and, with the trainee, did a great job.", "date": "2025-12-17", "platform": "pulsem", "department": "General" }, { "author": "alan Berry", "rating": 5, "text": "Danny was very professional.", "date": "2025-12-17", "platform": "pulsem", "department": "General" }, { "author": "Patty Cain", "rating": 5, "text": "Tyler Manley was great!!!", "date": "2025-12-16", "platform": "pulsem", "department": "General" }, { "author": "Just a dude", "rating": 5, "text": "HE FIXED MY SOALR HEADACHE! Adrian arrived within the scheduled time window, immediately setting a positive tone for the appointment. He clearly explained what he was going to do, why it mattered, and then proceeded to do exactly that\u2014efficiently and correctly. He was professional, knowledgeable, and friendly without wasting time or overcomplicating the process. No pressure, no upselling, no confusion\u2014just straightforward communication and quality work done right the first time. If Intelligent Design values consistency, professionalism, and strong customer experience, Adrian is a great example of that standard in action. This was a smooth, stress-free experience from start to finish. Highly recommend Intelligent Design, and if you have the option, ask for Adrian.", "date": "2025-12-15", "platform": "pulsem", "department": "HVAC" }, { "author": "C T", "rating": 5, "text": "HE FIXED MY SOALR HEADACHE! Adrian arrived within the scheduled time window, immediately setting a positive tone for the appointment. He clearly explained what he was going to do, why it mattered, and then proceeded to do exactly that\u2014efficiently and correctly. He was professional, knowledgeable, and friendly without wasting time or overcomplicating the process. No pressure, no upselling, no confusion\u2014just straightforward communication and quality work done right the first time. If Intelligent Design values consistency, professionalism, and strong customer experience, Adrian is a great example of that standard in action. This was a smooth, stress-free experience from start to finish. Highly recommend Intelligent Design, and if you have the option, ask for Adrian.", "date": "2025-12-15", "platform": "pulsem", "department": "HVAC" }, { "author": "adrienne lowe", "rating": 5, "text": "Prompt, efficient, knowledgeable", "date": "2025-12-14", "platform": "pulsem", "department": "General" }, { "author": "Meggen Poindexter", "rating": 5, "text": "Can\u2019t say enough about this guy! Great person to work with! Friendly, professional and knowledgeable! Pleasure working with you David Ross!", "date": "2025-12-12", "platform": "pulsem", "department": "General" }, { "author": "Oscar Mendoza", "rating": 5, "text": "Ziggy from Intelligent Design did a great job getting our heater working. It took him about 30 minutes to get the job done. He is always friendly and professional.", "date": "2025-12-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Katherine Meyer", "rating": 5, "text": "Stedmond Russell is a credit to your company. He was very helpful with helping me with the loud noise my A/C unit was making. He gave me ideas on how to lower the noise. He also explained how the surge protector worked. Thanks for sending him.", "date": "2025-12-12", "platform": "pulsem", "department": "General" }, { "author": "Kare Williams", "rating": 5, "text": "Absolutely stunning customer service!! We will use them for ALL OUR NEEDS from now on!! HVAC, plumbing and electrical", "date": "2025-12-11", "platform": "pulsem", "department": "HVAC" }, { "author": "margie rivera", "rating": 5, "text": "Erik was amazing. He has great customer skills. Great to talk with and answered my question professionally. He did my seasonal electrical maintenance and was very thorough with everything.", "date": "2025-12-11", "platform": "pulsem", "department": "Electrical" }, { "author": "Deborah Wheeler", "rating": 5, "text": "Fabian Desantiago and Jack Manning made a great team and provided excellent customer service in a world where customer service is a rare commodity. They were knowledgeable, explained to me the technique they were going to perform and advised me of what to expect while they were here. It was refreshing to have an actual conversation with someone who knows how to make eye contact and answer questions clearly.", "date": "2025-12-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Karl Bosworth", "rating": 5, "text": "Ziggy was very professional & efficient", "date": "2025-12-10", "platform": "pulsem", "department": "General" }, { "author": "KK Spoils", "rating": 5, "text": "Professional, knowledgeable, and we are very satisfied.", "date": "2025-12-10", "platform": "pulsem", "department": "General" }, { "author": "vickie proksch", "rating": 5, "text": "Fantastic young man. Very pleasant easy to work with. Glad I have him on my team.", "date": "2025-12-09", "platform": "pulsem", "department": "General" }, { "author": "Kerri Devine", "rating": 5, "text": "Tyler from Intelligent Design went above and beyond to find a solution to my unusable gas fireplace. I told him I wanted an easy way to start it without having to use a lighter and he found a new starter switch that came with a remote control. He also installed an additional shut off and That allowed me to control the gas from outside the house. I am absolutely thrilled with the results and the cost was reasonable considering what it cost to get a new gas or electric fireplace. Tyler was very kind and thoughtful and respectful and left the house spotless.", "date": "2025-12-07", "platform": "pulsem", "department": "HVAC" }, { "author": "WELL", "rating": 5, "text": "Matt was very helpful and informative.", "date": "2025-12-06", "platform": "pulsem", "department": "General" }, { "author": "corey dodd", "rating": 5, "text": "Punctual, knowledgeable and trustworthy", "date": "2025-12-05", "platform": "pulsem", "department": "General" }, { "author": "AlbinOXmOOse", "rating": 5, "text": "Adam w. Was awesome, polite, and very knowledgeable. As someone who is the trades, his due diligence was very appreciated.", "date": "2025-12-04", "platform": "pulsem", "department": "General" }, { "author": "Jessica Lockhart", "rating": 5, "text": "We needed to get our roof replaced and as always, we reached out to Intelligent Design. We were so impressed with the attention to detail and full explanation and communication during the entire process. Sauri and Mariza\u2019s roofing crew did a fantastic job! I was especially impressed by the care they took in cleaning up all the debris after they were done. Would highly recommend for anyone needing a new roof!", "date": "2025-12-03", "platform": "pulsem", "department": "HVAC" }, { "author": "richard miller", "rating": 5, "text": "Brian was great and efficient. Explained what he was going to do and what he did. Have a few recommendations as well.", "date": "2025-12-03", "platform": "pulsem", "department": "General" }, { "author": "Angel F", "rating": 5, "text": "My HVAC went out Saturday, July 19 and in no time at all David had it working again. He explained what component failed and like a true professional, had one waiting in the service truck for me. Thank you, David! You saved our party that evening.", "date": "2025-12-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Alison Futrell", "rating": 5, "text": "Timely scheduling and arrival for Ryan. Seamless installation and effective communication. Much appreciated!", "date": "2025-12-01", "platform": "pulsem", "department": "General" }, { "author": "Lynn-Charles Barker", "rating": 5, "text": "Adam, the tech sent by Intelligent Design, came to do the first service to our system since since the company installed it slightly over a year ago. He discovered many problems with the original installation of the furnace including multiple gas line leaks. After spending 3 hours correcting those problems, he wrote up his notes on the work he did and said he would send those to me after calling the company. As I expected, I never got a copy of those notes. This tech was conscientious, but the techs that installed the system clearly were not. I have not been contacted by the company to apologize or offer any explanation for the shoddy, and potentially dangerous, work that was done by Intelligent Design. I would not recommend this company.", "date": "2025-11-29", "platform": "pulsem", "department": "HVAC" }, { "author": "David Freeman", "rating": 5, "text": "April 2025: Very disappointed in the follow up service from Intelligent Design. Was told by the owner we would never be kept waiting by a service technician if we purchased the premiere maintenance plan. Was told they would always communicate if they were unavoidably delayed. We were stood up for the first service a few months ago and had to reschedule. The same story has happened for our second service. We were stood up a month or so ago and rescheduled for today. Tech was to arrive between 8-10 and he was a no show and didn't call us. My time is valuable and this is just unacceptable. May 2025: Follow up from our second service: After a few phone calls back and forth we were able to have service at noon that same day. When asked to update our previous review and up the star rating I decided to upgrade to 4 stars. Let me just say that the SERVICE and INSTALLATION of the new AC and the extensive plumbing upgrades we had done a few months ago was EXCELLENT. The techs who came out were so professional, and they problem solved some very tricky issues that might have necessitated having to tear down some walls in the bathroom. These guys went over and above for us and it was so comforting to have their expertise in this field to guide us through making some difficult decisions. We appreciate them so much! FIVE stars there all the way! It is the follow up service that led to the two star review originally posted. Andrew, the owner, assures me they are getting better at this and I will wait until the next service to see if that is the case before putting up another 5 star review. For now I upped the rating to 4 stars. November 2025. We woke in the middle of the night to our smoke detector going off. The house as filled with a odorless, tasteless fog. We called the fire department & they had no idea where this vapor was coming from. It happened to be raining like crazy at this time. The same thing happened the next night. We had Brian Woods from Intelligent Design come later that day and we was able to diagnose the problem and fix it in no time at all. A panel on the AC unit on the roof was ajar and because it was so humid the moisture was getting into the ozone generator & basically acting like a fog machine pumping it into our house. We can't say enough good things about Brian and how professional, friendly and helpful he was. Great job!", "date": "2025-11-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Nancy-Kane Primmer", "rating": 5, "text": "Noah conducted himself in a professional and respectful manner. (He handled my hearing impairment with dignity.) His expert knowledge provided us with answers to the challenging issues we are confronting. Noah is GOLD to your company. My husband and I owned a business for 38 years and can confidently say it is rare to find an employee as gifted as Noah.", "date": "2025-11-26", "platform": "pulsem", "department": "General" }, { "author": "Betty Sproul", "rating": 5, "text": "Adam was very thorough and extremely knowledgeable. I would love to have him take care of our system regularly.", "date": "2025-11-25", "platform": "pulsem", "department": "General" }, { "author": "Rusty Jerew", "rating": 5, "text": "I was very pleased with the service provided by Brian with Intelligent Design. He got my heater back up timely and affordable.", "date": "2025-11-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Shalina Aguirre", "rating": 5, "text": "Anthony was amazing!!!", "date": "2025-11-24", "platform": "pulsem", "department": "General" }, { "author": "Zack Blair", "rating": 5, "text": "Very professional ,answered all questions. Would recommend them to everyone. Good to see people who take pride in their work.", "date": "2025-11-24", "platform": "pulsem", "department": "General" }, { "author": "Edward Bernal", "rating": 5, "text": "Brian was wonderful. Efficient and professional", "date": "2025-11-24", "platform": "pulsem", "department": "General" }, { "author": "Bob Saxwold", "rating": 5, "text": "Very professional and well educated about our system Thanks", "date": "2025-11-24", "platform": "pulsem", "department": "General" }, { "author": "Kevin Tharp", "rating": 5, "text": "David was great. 5 stars", "date": "2025-11-24", "platform": "pulsem", "department": "General" }, { "author": "Iris Holguin", "rating": 5, "text": "Anthony did an excellent job! He identified the issues and explained them in detail, explaining what he does and what he recommends to maintain the pipes. He\u2019s very knowledgeable and professional.", "date": "2025-11-24", "platform": "pulsem", "department": "General" }, { "author": "Melissa Sittler", "rating": 5, "text": "I could not recommend this company enough! Years ago, my husband and I had Intelligent Design install our HVAC system. We were so thrilled with the level of expertise and professionalism that we decided to purchase their Diamond Club Membership to have routine HVAC tune-ups. A few years later, we had a different issue with our main line. Luckily, Intelligent Design does plumbing as well! That brings us to today. Our water heater needed replacing. I want to give a special shout-out to Jared, the technician who came out to do the installation. He took the time to educate us and was transparent about options and pricing. His level of expertise and professionalism is why we will continue to count on Intelligent Design for our home needs. *Updated Review* Since Google only allows one review per user, I want to update my initial review with a few more recent kudos. We've had a few homeowner hiccups over the years, and every time we called Intelligent Design, because we know the level of professionalism and expertise they possess. Thank you Shayne for replacing a pipe in our bathroom! Thank you Aaron, Jack, and Tyler for helping us address some plumbing issues, rain or shine! Thank you Adam for coming out on a Sunday to make sure our HVAC was sealed up and good to go! I'm telling you....if you need HVAC, Plumbing, or Electrical services, give this company a call. They truly care about the customer experience and put a lot of care and attention to detail into what they do. Much thanks!", "date": "2025-11-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Laurel Derksen", "rating": 5, "text": "Jake did a great job! He was very friendly, professional and did a thorough lob examining the roof. He was also very thorough explaining the high quality of products, materials, and warranties", "date": "2025-11-23", "platform": "pulsem", "department": "Roofing" }, { "author": "Betsi Meissner", "rating": 5, "text": "Fabian did an excellent job replacing a water valve and rusted piping. I was very concerned (and a bit aggravated) and he made everything right. Professional, thorough, and very respectful of my property. A genuinely nice guy, too. Thanks also to Logan who was willing to work with me on costs.", "date": "2025-11-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Connie Harrington", "rating": 5, "text": "David was great \ud83d\udc4d very knowledgeable and friendly. He did a great job. We were very impressed.", "date": "2025-11-22", "platform": "pulsem", "department": "General" }, { "author": "Mary McNamara", "rating": 5, "text": "David was great! He did a wonderful job and fixed my problem.", "date": "2025-11-21", "platform": "pulsem", "department": "General" }, { "author": "Brittany Wagner", "rating": 5, "text": "Zachary Canfield is WONDERFUL he is so helpful and polite and made appropriate recommendations for our system highly recommend him!", "date": "2025-11-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Mary Hill", "rating": 5, "text": "We\u2019ve been Intelligent Design customers for 3+ years. Everyone on the team is professional, responsive, knowledgeable, and effective. I appreciate the outstanding communication, including text messages with photos introducing the technician who will be providing service. We\u2019ve recommended Intelligent Design to our friends and family members.", "date": "2025-11-21", "platform": "pulsem", "department": "General" }, { "author": "Hoyt Yee", "rating": 5, "text": "Shayne pleasant answered all questions very competent", "date": "2025-11-21", "platform": "pulsem", "department": "General" }, { "author": "julie smith", "rating": 5, "text": "Stedmond Russell was the best! He was so kind, polite, helpful and I would surely request him in the future. Thank you so much!!", "date": "2025-11-21", "platform": "pulsem", "department": "General" }, { "author": "Robert Shelanskey", "rating": 5, "text": "Very personable and professionable", "date": "2025-11-20", "platform": "pulsem", "department": "General" }, { "author": "Mike", "rating": 5, "text": "Appreciate all the work provided by Kevin and Eric. Both electricians were personable, professional, and did an excellent job. They were timely with their arrival, having called to say they were on their way. Work completed and explained as to what was done. Photo documented their work which was shared via email. Great job! I would rate their work 5 stars and would highly recommend them. Kudos!", "date": "2025-11-19", "platform": "pulsem", "department": "Electrical" }, { "author": "Peggy Morris", "rating": 5, "text": "Robert Balderrama was very respectful professional did a good job and was clean", "date": "2025-11-19", "platform": "pulsem", "department": "General" }, { "author": "George Hathaway", "rating": 5, "text": "Friendly knowing the best", "date": "2025-11-19", "platform": "pulsem", "department": "General" }, { "author": "Bruce Beenken", "rating": 5, "text": "Thanks Brandon Hicks for coming out on a Sunday afternoon to get our AC up and running again. Great service and pleasant attitude.", "date": "2025-11-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Lee", "rating": 5, "text": "Professional, fast fix.", "date": "2025-11-19", "platform": "pulsem", "department": "General" }, { "author": "Paula Stuht", "rating": 5, "text": "Fabian did the annual filter change for my water conditioner and while he was here, he also drained the water heater and checked all the drains, toilets, and faucets for leaks and/or problems. He showed me what he had done and answered many of my questions. I truly appreciated his job knowledge and overall professionalism while he was here. He is top notch!", "date": "2025-11-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Lora Jones", "rating": 5, "text": "Nice, professional, explained my solar system in detail to me and what I needed to do moving forward. Very happy.", "date": "2025-11-18", "platform": "pulsem", "department": "Solar" }, { "author": "Lee Harris", "rating": 5, "text": "My compliments to Jack, TJ and Aaron of Intelligent Design for their professionalism and diligence in seeing that I got the best solutions for my issues regarding HVAC and plumbing. Jack did a great job in diagnosing my problem and cording the ID response. TJ put together a solution for my HVAC and plumbing issues and worked hard to earn the business for ID versus a competitor. Aaron came to address one issue and went the extra mile to begin resolving a completely separate issue. These three are excellent representatives of Intelligent Design and conduct themselves professionally, with empathy and understanding. Kudos to the ID team!", "date": "2025-11-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Tom Wolff", "rating": 5, "text": "I was thoroughly impressed with the work Aaron performed. He's more than a plumber; he's an artist and a perfectionist! He's the only plumber I'll use in the future!", "date": "2025-11-17", "platform": "pulsem", "department": "Plumbing" }, { "author": "GsEasy", "rating": 5, "text": "Today we had the pleasure of meeting Aaron. He came to my folks house where we had our water softner fail and flood the garage. He found the that the problem was the water pressure regulator on the main water feed to the house. My folks had hired a handyman off Angie's list previously. To sum it up the last guy installed the wrong regulator. The water pressure was to high. Aaron was able to quickly diagnose the problem. He returned the next day and fixed it. He was a good man. He sat and talked to my folks who are older and made them feel comfortable. He also fixed a minor issue with the water heater. Real solid dude. Intelligent design will also be back to take care of a few roof tiles and replace some fascia board. 5 stars for Aaron and the organization!!", "date": "2025-11-15", "platform": "pulsem", "department": "HVAC" }, { "author": "S Osborne", "rating": 5, "text": "It seems that I can't do multiple reviews on a single business even though they provide multiple different services (pluming, HVAC, roofing, etc.) so I'm updating my current review. On Wednesday the 12th of November, 2025, we had a general service check on our plumbing by Anthony Brown a plumber at Intelligent Design (ID). He was on time and gave us some good information on our water heater, it's was time to replace it before we have an issue due to its age. We met with his manager at ID via a MS Teams chat so we could all discuss a simple tank replacement or changing to a tankless water heater. We went over the pros and cons, what options we would need or not need and the cost difference over time. It was a good conversation since we gained information that we didn't have regarding tankless water heaters vs tank water heaters. We went with a tankless version, it cost more up front but over time will save us money and the hassle of replacing tanks every so many years, as a bonus its more efficient on natural gas than the tank. ID was able to schedule Anthony Brown the next day to do the replacement. Anthony was on time, pleasant to work with, explained every thing we was doing, had prepared his truck with all of the items he needed and did exceptional work. He also repiped our natural gas line to feed the new tankless water heater, to upgrade the pipe to 3/4 inch from the 1/2 inch that fed the previous tank water heater. We liked working with Anthony Brown and would recommend him and Intelligent Design for your projects. I've attached two photos of the tankless water heater on my wall and one of the pipe change area. Previous review of pluming done by Intelligent Design: Jason Shreves and his crew Ryan and Fabian did an excellent job on our sewer pipe replacement from the house to the street. Jason let us know what time he was going to arrive and when he left each day. He kept us up to date on the progress and even stayed very late on the last night to get it done on time. Jason had done our normal house check prior to the work and showed us the roots in the old clay sewer pipe. He's very easy to talk to, experienced, mature, and knowledgeable so we went with Jason at Intelligent Design to do the work. The clay dirt and the calichi were quite a challenge to dig through, they brought in equipment to dig as well as did a lot of hand digging. They all had a great work ethic and dug carefully to not damage any other pipes in the area, water and my rainwater harvesting pipe. I would recommend Jason Shreves to work on your plumbing project. Due to his work ethic and knowledge you won't be disappointed. See photos. Scot, home owner.", "date": "2025-11-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Jack Conn", "rating": 5, "text": "Ziggy helped us with a highly professional service. He was on Time and actively corrected the issue in a timely manner. Very friendly and explained all questions that I had.Highly recommend him to all folks that have ac/heater issues. Thanks Ziggy", "date": "2025-11-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Mary Najera", "rating": 5, "text": "What a pleasant surprise! From the first contact on through the final work today- this company is a class act. Rafael Alonso Gallego Andrade is the tech that came to do the actual work today. He was prompt, communicated before his arrival and spoke to me before he left. He showed me picture and video of the top of the areas he worked on. This was comforting because it lets me know that things were done that were agreed upon. He was professional and kind- as were Jake and his partner (didn\u2019t get the name- sorry!) that initially came out on a Saturday to give me a free quote. They could have tried to scare me into an unneeded new roof- and they didn\u2019t. I was nervous to sit down with them because the whole situation being an unknown topic to me gave car buying vibes and nervousness. But they put my feelings at ease and we enjoyed a nice visit while they were here. Prior to this- they stopped by the home and encountered my daughter and grandsons and they made a good impression at that time as well. Class act all the way around. I\u2019ll be using them in the future!", "date": "2025-11-12", "platform": "pulsem", "department": "HVAC" }, { "author": "becky lowry", "rating": 5, "text": "Chris was friendly, knowledgeable and professional--as I've found all technicians at Intelligent Design to be. He was doing an annual plumbing inspection. He took the time to test the quality of our water, and we were astounded at the results. He explained the benefits of water filtration systems, and gave us estimates on options. He also fixed a couple of minor plumbing issues for us. Very happy with his service!", "date": "2025-11-12", "platform": "pulsem", "department": "Plumbing" }, { "author": "Tanis Knight", "rating": 5, "text": "Robert was super helpful and informed.", "date": "2025-11-11", "platform": "pulsem", "department": "General" }, { "author": "Robbin Bruning", "rating": 5, "text": "Had a sewer line that had a clog. Told Jack ( who was awesome) that both toilets would not drain from the house but the showers and bathtub do drain. I told him a neighbor and I took off the outside plug and we could what the issue was. There was smothing blocking the drain. He gave me a price of 490 dollars and he would take care of the blockage. I about fell over from the price but what choice do I have when I cant use the toilet. I closed the door and he went to work outside. Not 5 minutes later the door bell rang and I was like this is going to be bad. He said they were all done cleaning it out and scoping the lines looked good. It was maybe 7 minutes at the most. Said there was a cleaning bottle in the drain with all the waste around it right by the flap. So nearly 500 dollars for 7 minutes or work....WOW. Jack explained how the system works and what I can do next time this happens. Let's hope not...", "date": "2025-11-11", "platform": "pulsem", "department": "HVAC" }, { "author": "vg] dragonslayer", "rating": 5, "text": "If they could have done what I asked of them as I explained on the phone what I needed I would have went with them all the way. They didn\u2019t charge me they came out on what they do offer a free estimate on the roof and in my circumstances because I needed a licensed contractor to look at the work I had done for insurance purposes I got advice because they couldn\u2019t follow thru because the work was done by a non contractor they offered other options and prices and payment plans. They are a bit high but if I had the money and the right credit score I would honestly say they have it all together. They are very professional and very honest and very helpful and I just felt like they cared.", "date": "2025-11-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Lori DeBough", "rating": 5, "text": "Shane was thorough, pleasant, and helpful.", "date": "2025-11-11", "platform": "pulsem", "department": "General" }, { "author": "Sara Moss", "rating": 5, "text": "I have had 3 different plumbers come out for a preexisting water system that was installed in the home by Wood\u2019s. The 3 separate plumbers have told me all different things and the only thing the same was it was going to be expensive and it was plumbed wrong. One of the plumbers mentioned Wood\u2019s being bought out by this company. I reached out and they were nice, they explained how the system worked and that it wasn\u2019t plumbed wrong and what to expect from the system. Daniel was very thorough and did not try to sell me on anything or up charge me. Very honest company and very kind.", "date": "2025-11-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Sara Moss", "rating": 5, "text": "I have had 3 different plumbers come out for a preexisting water system that was installed in the home by Wood\u2019s. The 3 separate plumbers have told me all different things and the only thing the same was it was going to be expensive and it was plumbed wrong. One of the plumbers mentioned Wood\u2019s being bought out by this company. I reached out and they were nice, they explained how the system worked and that it wasn\u2019t plumbed wrong and what to expect from the system. Daniel was very thorough and did not try to sell me on anything or up charge me. Very honest company and very kind.", "date": "2025-11-10", "platform": "pulsem", "department": "HVAC" }, { "author": "A Google User", "rating": 5, "text": "Gabriel extended his long day to fit me in, and unclogged my commode quickly and effortlessly. Many thanks!", "date": "2025-11-07", "platform": "pulsem", "department": "General" }, { "author": "Memory Care", "rating": 5, "text": "Tyler, the service representative, worked diligently to remove a very tight, cover on the old filter in order to replace it with a new one. To my relief, he finally succeeded and installed the new filter. I will definitely ask for him the next time I need help with a plumbing job.", "date": "2025-11-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Keith Wright", "rating": 5, "text": "Prompt and friendly and good work!! THANK S", "date": "2025-11-07", "platform": "pulsem", "department": "General" }, { "author": "Anika Garza", "rating": 5, "text": "This company is so amazing \ud83d\udc4f . A huge shout out to Fabian, Tyler, Josh, and Aaron for coming out and working on our home. We really couldn't show enough appreciation. They worked all day in the heat and one day didnt return home until around 9pm or after. The dedication is on point and we couldn't be more happier. We can be another positive reassurance, accompanied by other outstanding reviews, that this company will always put in the best work and most time to make sure you are taken care of. Thanks to their bosses as well for hiring such an excellent team!!!", "date": "2025-11-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Tammie Estill", "rating": 5, "text": "Anthony was great to work with. He was upfront about the potential cost if repairs and compassionate when the work ended up being so much more than originally though to be. I appreciate the team of people who are helping me work through this issue!", "date": "2025-11-06", "platform": "pulsem", "department": "General" }, { "author": "Patrick Graham", "rating": 5, "text": "Daniel notified us as he arrived. I showed him the issues I wanted checked. A unit on one system was too tightly attached, so we need to resolve that one. Daniel checked the other system and found that it was working well. I need to do some research on the first system and will call back.", "date": "2025-11-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Aliyah Lewis", "rating": 5, "text": "Aaron W. Was amazing with the drain cleaning and drain replacement.", "date": "2025-11-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Deborah Edgerton", "rating": 5, "text": "We had water heater maintenance and several water shut off valves checked. Excellent service representatives came.", "date": "2025-11-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Don Fischer", "rating": 5, "text": "Matt was very thorough and informative. He confirmed his knowledge in the industry.", "date": "2025-11-04", "platform": "pulsem", "department": "General" }, { "author": "Brian Morales", "rating": 5, "text": "Aaron was great! Professional, polite, knowledgeable and efficient. Thank you!", "date": "2025-11-03", "platform": "pulsem", "department": "General" }, { "author": "Life of Bell", "rating": 5, "text": "When our solar company went out of buisness, or system stopped working properly. When searched for a local company I found ID and I am glad I did. They cam out and updated my system software and checked all the doodads to get me running again. Then that offered me system monitoring for under15 bucks a month... Done. PS. The tech Matt was nice and knowledgeable. Gokd experience all around.", "date": "2025-11-03", "platform": "pulsem", "department": "Solar" }, { "author": "Andy Askren", "rating": 5, "text": "Fabian delivered on a thorough and complete inspection of the plumbing system at our main house and casita. Professional and friendly as always; Intelligent Design delivers again on the best service as usual.", "date": "2025-11-03", "platform": "pulsem", "department": "Plumbing" }, { "author": "Larry Redhouse", "rating": 5, "text": "The Intelligent Design technician sent out for our home's HVAC and mini split systems maintenance was on time, professional and very knowledgable. The service was included in our service plan.", "date": "2025-11-03", "platform": "pulsem", "department": "HVAC" }, { "author": "elaine broacha", "rating": 5, "text": "Aaron was very professional and prompt.He got the part installed in no time,I am very satisfied with his service.", "date": "2025-11-02", "platform": "pulsem", "department": "General" }, { "author": "Keith Davis", "rating": 5, "text": "David came out to fix our a/c but it was beyond repair. We then discussed a replacement and he was very informative with no pressure. Most importantly, David and Intelligent Design listened to our concerns and requirements. We found a system that meets our needs and also provides us with a great warranty and service.", "date": "2025-10-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Kathy Marksmccarty", "rating": 5, "text": "Robert Balderrama was courteous and answered all my questions. Did a great job. Thanks!", "date": "2025-10-31", "platform": "pulsem", "department": "General" }, { "author": "Robert Schnell", "rating": 5, "text": "Super knowledgeable and very informative!", "date": "2025-10-30", "platform": "pulsem", "department": "General" }, { "author": "Pamela Hayes", "rating": 5, "text": "Excellent experience, install in one day. Eric Johnson and his two assistants were extremely knowledgeable and professional in explaining how our mini split installation was to be performed and were here at 7:30 a.m. and done by 2 p.m. . Highly recommend.", "date": "2025-10-30", "platform": "pulsem", "department": "General" }, { "author": "Sherry Harrolle", "rating": 5, "text": "Your team was very pleasant to work with which helped make the painful prices a little easier to choke down. They worked hard and did a fast good job. I appreciate the good work today in a world where good work is hard to find. Thank you Diana Moose (on behalf of Sherryl Harrolle)", "date": "2025-10-30", "platform": "pulsem", "department": "General" }, { "author": "Brenna Okazaki", "rating": 5, "text": "Everyone who came to help re-pipe our house were so sweet and worked very hard! They were patient when we had questions and always made things easy to understand. Especially Tyler and Ryan, they did an amazing job! Along with Jack and Daniel who helped this all happen! I highly recommend this team if you need help!", "date": "2025-10-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Nell Summers", "rating": 5, "text": "This was a very stressful time, as all plumbing issues are. The team members from Intelligent Design were Fabulous. Hardworking, patient with explaining what was going on each step of the way, respectful of our time and our potential plumbing needs. Call out to Ryan, Tyler, Jack and the wonderful apprentice ( sorry, I can't remember your name!) Highly recommend!!!", "date": "2025-10-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Jimmy Stover", "rating": 5, "text": "Anthony\u2019s communications were excellent. He arrived when he said he would and kept me informed every step of the way. He worked quick but took the care and time to do the job right the first time.", "date": "2025-10-27", "platform": "pulsem", "department": "General" }, { "author": "Frenchie L", "rating": 5, "text": "Fabian performed a very thorough and systematic whole house inspection to diagnose an intermittent low water pressure condition at my residence. Although he didn't find a smoking gun, Fabian was able to eliminate potential causes within the home itself and suggested external factors outside my control that could be causing the problem. Fabian recommended several steps I can take myself to help root cause the issue. Fabian spent approximately an hour and a half diagnosing the issue with no $ charge. Fabian was very professional and worked in a very neat and methodical manner. I will definitely ask for Fabian if I have plumbing issues in the future.", "date": "2025-10-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Andrew Eibl", "rating": 5, "text": "Shane Wyatt was great. Fixed our problem quick and efficient!", "date": "2025-10-26", "platform": "pulsem", "department": "General" }, { "author": "Carole Tonigan", "rating": 5, "text": "I recently discovered Intelligent Design for some plumbing issues. I cannot tell you how much confidence I had with the wonderful men (Jack, Tyler, another Tyler, Jason, and Josh. They were all very knowledgeable, professional, and so pleasant and friendly. All issues were solved. They were on time and communicated clearly the objectives. I have already mentioned your company to others. And I am happy that I decided to enroll in the program to help keep me on top of other home maintenance projects. Thank you.", "date": "2025-10-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Mary Ellen Connors", "rating": 5, "text": "So overjoyed that Jack M. Was able to fix my issue. Fantastic job- very knowledgeable.", "date": "2025-10-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Michelle Limones-Willer", "rating": 5, "text": "David was very knowledgable and patient. He listened and took his time to respond and clarify all information. Highly recommend this company !", "date": "2025-10-21", "platform": "pulsem", "department": "General" }, { "author": "Lorenia Hart", "rating": 5, "text": "Ziggy was very professional and explained what happened to our AC unit. Thank you", "date": "2025-10-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Marie Chase", "rating": 5, "text": "Fabian & Aaron were awesome! Very thorough and extremely helpful to understanding what we wanted for our home and at the best price. Thanks again!", "date": "2025-10-17", "platform": "pulsem", "department": "General" }, { "author": "Kirk Blocker", "rating": 5, "text": "I wanted to wait until after monsoon season to write this review. We needed our roof recoated and did the whole getting estimates and talking to contractors. So, while there were cheaper options no other company offered the warranty that Intelligent design offered and quite frankly their customer service has earned my respect and loyalty. My only complaint is their awful radio spots.", "date": "2025-10-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Allison Harvey", "rating": 5, "text": "Tyler did an amazing job fixing our plumbing this morning. He was professional and very kind to our curious toddler who was super interested in watching him fix our plumbing issue. Highly recommend Tyler at Intelligent Design!", "date": "2025-10-17", "platform": "pulsem", "department": "Plumbing" }, { "author": "James Strawn", "rating": 5, "text": "Kevin is knowledgeable, professional and personable. He explained potential issues and provided estimates to resolve them. Very good service experience. Always a pleasure.", "date": "2025-10-16", "platform": "pulsem", "department": "General" }, { "author": "Ronald King", "rating": 5, "text": "Ziggy was very professional, friendly and great at explaining our system issues and making a solid recommendation to fix our HVAC issues.", "date": "2025-10-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Ken", "rating": 5, "text": "Tyler was great! Efficient \u2014 explained what he was doing.", "date": "2025-10-16", "platform": "pulsem", "department": "General" }, { "author": "Jeff McIntyre", "rating": 5, "text": "Matt was very knowledgeable about my solar and they offer a good deal for solar monitoring", "date": "2025-10-16", "platform": "pulsem", "department": "Solar" }, { "author": "Bibi Hoff", "rating": 5, "text": "He was amazing and very informative. Thank you for explaining all our options! You rock!", "date": "2025-10-16", "platform": "pulsem", "department": "General" }, { "author": "Patrick Heater", "rating": 5, "text": "Brian arrived on time, very professional and easy to talk with. He went through the process to reset my solar and found my wifi was not working, replaced the part and was able to see the system and find the error codes. The inverter died and needs to be replaced.", "date": "2025-10-15", "platform": "pulsem", "department": "HVAC" }, { "author": "TJ Keller", "rating": 5, "text": "Wow, what a great experience! Daniel is excellent!", "date": "2025-10-15", "platform": "pulsem", "department": "General" }, { "author": "Terry Brack", "rating": 5, "text": "Efficient and friendly service. Very professional while also cordial. Recommended an improvement to the hvac system that we are adding on. Just what we needed.", "date": "2025-10-15", "platform": "pulsem", "department": "HVAC" }, { "author": "george travica", "rating": 5, "text": "Jack and Jim did a great job fixing my septic", "date": "2025-10-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Paul", "rating": 5, "text": "Daniel did a great job on the inspection!", "date": "2025-10-14", "platform": "pulsem", "department": "General" }, { "author": "Scott Trevett", "rating": 5, "text": "Very professional and friendly service. Great guys.", "date": "2025-10-13", "platform": "pulsem", "department": "General" }, { "author": "Texanna McPhail", "rating": 5, "text": "Robert Balderrama was amazing! He was prompt, thorough, and very nice guy. He is welcome back any time.", "date": "2025-10-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Cari Gibson", "rating": 5, "text": "Robert Balderrama was friendly & knowledgeable He explained what he had done He is welcome back to our Home Thank you Robert & Intelligent Design!", "date": "2025-10-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Mary Johnson", "rating": 5, "text": "David was professional, personable, and punctual. He inspect the furnace and mini-split, cleaned and changed the filters, checked the ductwork.", "date": "2025-10-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Anna Campbell", "rating": 5, "text": "I received a quote to repair my roof. Noah was very professiona, at the same time personable, spent much time explaining the product, the procedure, and financing. I want to wish him the best luck in the future.", "date": "2025-10-09", "platform": "pulsem", "department": "Roofing" }, { "author": "Debra Larochelle", "rating": 5, "text": "Ziggy is such a knowledgeable professional!! He is so very polite and did a thorough inspection. What a nice man.", "date": "2025-10-08", "platform": "pulsem", "department": "General" }, { "author": "Norman Mims", "rating": 5, "text": "Service today by Raoul was great, professional, and courteous. Thanks", "date": "2025-10-08", "platform": "pulsem", "department": "General" }, { "author": "James Norvelle", "rating": 5, "text": "Brian was great, while inspecting the duct work found an issue that has been missed by many other techs over the last 10 years. He was able to improve the functioning of our A/c with a simple band.", "date": "2025-10-07", "platform": "pulsem", "department": "General" }, { "author": "Jeff Black", "rating": 5, "text": "Tyler and the rest of the crew at Intelligent Design are dedicated to their craft.", "date": "2025-10-06", "platform": "pulsem", "department": "General" }, { "author": "Fritz", "rating": 5, "text": "David - Very friendly and professional. Really knows what he's doing.", "date": "2025-10-06", "platform": "pulsem", "department": "General" }, { "author": "David Harrison", "rating": 5, "text": "Tyler was great. He was very professional and answered all my questions. Will definitely reach out to your team should I have any AC or plumbing needs.", "date": "2025-10-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Mark Bowles", "rating": 5, "text": "Intelligent Design sent out a skilled, experienced and courteous technician to do a detailed inspection on our failing water softener. He provided a detailed report with photos and objective test results along with 3 solutions for my issue.", "date": "2025-10-06", "platform": "pulsem", "department": "General" }, { "author": "Patrick Doyle", "rating": 5, "text": "Brian is a great tech and good people! He\u2019s now been out to our home on two separate occasions and has solved our issues in a timely manner both times and he\u2019s does it with a smile, even though both times were after hours. Wish all techs (and people in service industries in general) could be more like him. Highly recommended! Thanks Brian!", "date": "2025-10-06", "platform": "pulsem", "department": "General" }, { "author": "Norman", "rating": 5, "text": "Tyler Manley did an outstanding job installing the Brita Pro water softener and Brita Pro water purifier systems at our home. All the work was planned and executed in a professional and efficient manner. The workmanship is excellent and the work area was fully cleaned afterwards. The resulting soft and purified water is great with clean clothes, hair and bodies and no more icky tasting water. My wife and I are very happy with the work and improved water.", "date": "2025-10-04", "platform": "pulsem", "department": "General" }, { "author": "Eric Rumans", "rating": 5, "text": "Roberto Balderrama trouble shoot my A/c that has had a service call every other month. Found the problem and walked me out to see the issue. His knowledge and experience is REMARKABLE!! Communication is key and he ensures that this issue will be resolved in a timely manner, as he needs to order the parts. Thank you Roberto!!!", "date": "2025-10-03", "platform": "pulsem", "department": "General" }, { "author": "William Mills", "rating": 5, "text": "Robert and Andy were great. Professional and informative. Would highly recommend.", "date": "2025-10-03", "platform": "pulsem", "department": "General" }, { "author": "the glove", "rating": 5, "text": "Daniel did an awesome job and would recommend him to anyone. Thanks Daniel for an awesome experience.", "date": "2025-10-02", "platform": "pulsem", "department": "General" }, { "author": "Riley Breedlove", "rating": 5, "text": "Ryan S. did an incredible job. Was very punctual, knowledgeable and went above and beyond all expectations while not only fixing the problem but also providing an iconic experience. The team at intelligent design are lucky to have Ryan!", "date": "2025-10-02", "platform": "pulsem", "department": "General" }, { "author": "Mary Sanchez", "rating": 5, "text": "Tyler M. Was fantastic! Thank you!!", "date": "2025-10-02", "platform": "pulsem", "department": "General" }, { "author": "goodwillguy", "rating": 5, "text": "Ryan was on time and safe. Provided a clean workspace as well as good clean up. He also educated me on several plumbing questions. Very positive experience thanks again", "date": "2025-10-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Linda Wilson", "rating": 5, "text": "TJ, an Intelligent Design service representative, completed a project at our home today and we can\u2019t say enough superlatives about him! Perhaps the most important thing we can say is he is a man with integrity and he is backed up by a company with integrity. In August we purchased a service package that included keeping the blower assembly clean. When TJ went to perform the cleaning there was an issue with the assembly. He immediately did some research, found the unit was under warranty and ordered a new unit. Maybe we shouldn\u2019t be amazed that taking care of the customer was immediate and without hassle but we are! Thanks TJ!", "date": "2025-10-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Pete Pederson", "rating": 5, "text": "Robert did a great job today, what with the parking situation in the neighborhood. Additionally the grandkids running all around while he was working in the attic. Great job!\u2019", "date": "2025-10-01", "platform": "pulsem", "department": "General" }, { "author": "Lynne Ball", "rating": 5, "text": "I have been very pleased with the service that Intelligent Design provided, from the initial inspection, sales quote, service and installation of new unit and my most recent interaction with Bryan Wood on air flow throughout the house. Everyone has been professional, helpful and done a great job of explaining the process and expectations. Thank you Intelligent Design for now being my #1 HVAC company.", "date": "2025-10-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Lorraine Kratovil", "rating": 5, "text": "Ziggy did a great job. All as expected and very easy to converse with.", "date": "2025-09-30", "platform": "pulsem", "department": "General" }, { "author": "Jess Marie", "rating": 5, "text": "\ud83d\udca8Jack and his team there at Intelligent Design Plumbing and Air did an amazing job helping with my backed up sewer n plumbing complications, it was a crucial time sensitive service,& they were super fast to arrive & assess the situation.Eager to get started! And get me and my family taken care of, Kept me updated whole time and was very thorough and clean! Even plans to do a follow up visit to ensure everything working perfectly and customer satisfaction. I can shower again! Lol definitely one very satisfied customer and will absolutely turn to Jack in the future for all my plumbing and air services, we're in AZ, where working plumbing and air aren't just needed, they are way of life here so with out a doubt call \ud83d\udc49 Design Intelligent and ask for Jack for all your air and plumbing needs, \ud83d\ude42\u200d\u2195\ufe0f I know I will\ud83d\udca6 \ud83d\udcab\ud83c\udf1f\ud83d\udcab\ud83c\udf1f\ud83d\udcab", "date": "2025-09-30", "platform": "pulsem", "department": "HVAC" }, { "author": "Mary Galivan", "rating": 5, "text": "They were very thorough and did a professional job", "date": "2025-09-30", "platform": "pulsem", "department": "General" }, { "author": "Joanne", "rating": 5, "text": "Shayne Wyatt was great! Came out for inspection and took care of all needs.", "date": "2025-09-29", "platform": "pulsem", "department": "General" }, { "author": "Val Parkhill", "rating": 5, "text": "They were promo, polite and he knew what he was doing and fixed the problem!!", "date": "2025-09-26", "platform": "pulsem", "department": "General" }, { "author": "Sara Vance", "rating": 5, "text": "Scott came out for the annual check of my plumbing & to flush the water heater. He was very thorough, explained everything as he was completing the service. He was very friendly & even the dogs enjoyed his company. I appreciate Scotts service & highly recommend Intelligent design.", "date": "2025-09-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Andres Valenzuela", "rating": 5, "text": "Robert Balderama was amazing! He is so knowledgeable and helpful. The best HVAC tech I've ever had.", "date": "2025-09-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Michael Harrington", "rating": 5, "text": "Checked out our solar , showed me what to look for , knowledgeable as hell, will set up their monitoring system in 2 days to keep us in the know. Great job Matt , thanks.", "date": "2025-09-25", "platform": "pulsem", "department": "Solar" }, { "author": "Jennifer Ahonen", "rating": 5, "text": "I had water heater flush and free plumbing inspection. Jack Manning scoped the water heater and showed me the mineral deposits in there. He showed me information on water softening systems and the cost. Also drinking water system. Both he and Joshua were professional, courteous, and friendly. Jack also did a test for mineral and chlorine content in my water. Thank you.", "date": "2025-09-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Chris Pooler", "rating": 5, "text": "Steve and David were professional, knowledgeable, polite and respectful of us, our home and our dog. They kept us informed of the progress and what to expect next. Great job!", "date": "2025-09-25", "platform": "pulsem", "department": "General" }, { "author": "Heather Adams", "rating": 5, "text": "So thankful for you all. Daniel was amazing and we will be calling again and recommending you!!!", "date": "2025-09-23", "platform": "pulsem", "department": "General" }, { "author": "Tim Lorenzen", "rating": 5, "text": "Ziggy was great. Polite and informative", "date": "2025-09-23", "platform": "pulsem", "department": "General" }, { "author": "Valerie RDH", "rating": 5, "text": "Jack came to our home on a Sunday night as an emergency call. He was super nice, helpful and efficient, and was able to get our bathroom plumbing issues resolved quickly! He also gave us a referral for someone to do necessary water damage cleanup. My husband told him he\u2019s a HERO! \ud83e\uddb8\u200d\u2642\ufe0f (Because he IS!) Call Jack at Intelligent Design!", "date": "2025-09-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Ryan Bruhns", "rating": 5, "text": "Matt Davis was incredibly pleasant given his busy schedule, knowledgeable, and systematic. Frankly, he was more polite than I would have been receiving as many questions as I had for him. I learned several things during this visit.", "date": "2025-09-20", "platform": "pulsem", "department": "General" }, { "author": "Jon 1776 (JP1776)", "rating": 5, "text": "Robert was super professional and kept me posted every step of the way. I really appreciated his explanations. Very courteous and on time.", "date": "2025-09-19", "platform": "pulsem", "department": "General" }, { "author": "George Dorna", "rating": 5, "text": "I only hire the BEST! And these guys are BEASTS! Great people!", "date": "2025-09-18", "platform": "pulsem", "department": "General" }, { "author": "ray miller", "rating": 5, "text": "Anthony, one of their air-conditioning technicians came out for my winter maintenance. He did an amazing job. He was efficient clean and polite. I highly recommend Intelligent Design and Anthony for your air conditioning services.", "date": "2025-09-18", "platform": "pulsem", "department": "General" }, { "author": "Linda Corbett", "rating": 5, "text": "Ziggy was prompt, respectful and perfectly polite. The work was carried out in a timely manner and he explained everything that he did.", "date": "2025-09-18", "platform": "pulsem", "department": "General" }, { "author": "Naomi Guerrero", "rating": 5, "text": "Great service. Answered all my questions.Robert Balderrama was fantastic and knowledgeable.", "date": "2025-09-17", "platform": "pulsem", "department": "General" }, { "author": "Shawn Conner", "rating": 5, "text": "Very professional, I\u2019m happy!!", "date": "2025-09-17", "platform": "pulsem", "department": "General" }, { "author": "Maria Vargas", "rating": 5, "text": "Scott was very thorough in checking my plumbing. Home needs to be re-piped. He offered several estimates and plans that would work with my budget. Thanks Scott for your time and patience while I had many questions. I highly recommend Intelligent Design for plumbing and additional services they can provide.", "date": "2025-09-15", "platform": "pulsem", "department": "Plumbing" }, { "author": "David Herran", "rating": 5, "text": "They are wonderful company. They come to my house for Many yrs.great service thank you.\ud83c\udfb6 always happy service \ud83e\udd73", "date": "2025-09-15", "platform": "pulsem", "department": "General" }, { "author": "TLF Spin the coins", "rating": 5, "text": "Ziggy did a great job- was kind, happy and fixed the issue ! Happy customer here", "date": "2025-09-15", "platform": "pulsem", "department": "General" }, { "author": "Landon Coleman", "rating": 5, "text": "Tyler Smalling was out to our house to figure out why our water pressure was so low. When Tyler saw we had a water softener system he immediately placed the system in bypass and the water pressure throughout the house immediately came up to normal pressure. Tyler made one phone call and a new system could be installed the following day, Saturday. The price was great. Tyler was at our house by 8:30 a.m. Saturday morning. He removed the old system and had the new system up and in operation by 1:30 p.m. Tyler was excellent in his customer service, very professional and knowledgeable in his work. I would recommend Tyler anytime for any aspect of a plumbing need. We had this question asked about 45 minutes after Tyler had completed the work for us and Tyler of Intelligent Design was recommended for the work.Tyler alway took the time to show and explain howcthecnew system worked and why the old system had gone bad. His attitude , customer service, knowledge, and insurance that the customer is satisfied are beyond reproach. Outstanding work, will definitely call for Tyler Smalling of Intelligent Design should any other plumbing needs arise. Thank you very much Tyler.", "date": "2025-09-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Sandy Gallegos", "rating": 5, "text": "Great group of folks.", "date": "2025-09-13", "platform": "pulsem", "department": "General" }, { "author": "Melissa Megna", "rating": 5, "text": "(Translated by Google) Famtastic! (Original) Famtastiv!", "date": "2025-09-11", "platform": "pulsem", "department": "General" }, { "author": "Debbie Mounce", "rating": 5, "text": "David was really terrific. He fixed what others may have missed. I would totally recommend him. Thanks David.", "date": "2025-09-11", "platform": "pulsem", "department": "General" }, { "author": "Richard Wintory", "rating": 5, "text": "having a water heater burst can be almost as traumatic as a fire. the damage and loss of hot water demand immediate help. Because he'd taken such great care of us in the past, we reached out to Jacob and the Intelligent Design folks again and it was a great call. Jacob quickly diagnosed the problems, and gave us a game plan to get us back to normal. he connected us with with a terrific remediation provider, made recommendations for a replacement appliance and performed not only a rapid and flawless installation, he did so in a manner my wife finds aesthestically pleasing as you can see in the attached photo for yourself. bottom line: after only one cold shower, we were back to inexhaustible hot water and domestic bliss. Thanks to Jacob and the Intelligent Design Team!", "date": "2025-09-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Mary Beardsley", "rating": 5, "text": "David did a wonderful job cleaning the coils if my mini split after reconstruction. Woke up without coughing this morning.", "date": "2025-09-10", "platform": "pulsem", "department": "General" }, { "author": "Linda Withrow", "rating": 5, "text": "Ziggy was great! And VERY KIND", "date": "2025-09-10", "platform": "pulsem", "department": "General" }, { "author": "Robert Lanterman", "rating": 5, "text": "Today Matt Davis reviewed with me the layout for our upcoming new system. Matt is professional and took all the time needed to explain the process to completion and timeline for next steps. We're very happy with the progress and looking forward to our finished solar/hvac install. Thanks Matt!", "date": "2025-09-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Donna Westergren", "rating": 5, "text": "Jack Manning was great !! Explained everything!!", "date": "2025-09-08", "platform": "pulsem", "department": "HVAC" }, { "author": "David Edwards", "rating": 5, "text": "Robert Balderrama did a great job", "date": "2025-09-08", "platform": "pulsem", "department": "General" }, { "author": "Ondrea DAntonio", "rating": 5, "text": "Jack was a pleasure to work with! He was very pleasant and informative. He also noticed that my oven had a gas leak and fixed that for me. Jack went above and beyond!", "date": "2025-09-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Amy Gonzalez", "rating": 5, "text": "Brian was so great! He was helpful to us on the weekend and provided excellent customer care. We will be using this company again!", "date": "2025-09-07", "platform": "pulsem", "department": "General" }, { "author": "Brooke DeAnda", "rating": 5, "text": "Brian was very polite, courteous and quick! Thank you!", "date": "2025-09-05", "platform": "pulsem", "department": "General" }, { "author": "Candace Turpin", "rating": 5, "text": "David was fantastic with the AC tune up and care of my unit. Would recommend him to anyone.", "date": "2025-09-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Sandra Villegas", "rating": 5, "text": "Great service ! Very profesional.", "date": "2025-09-05", "platform": "pulsem", "department": "General" }, { "author": "Austin Thomas", "rating": 5, "text": "David was a great help with diagnosing our HVAC problems and putting us on the right path for repair.", "date": "2025-09-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Bobbi Romero", "rating": 5, "text": "We called Intelligent Design Air Conditioning because our a/c went out on a Sunday evening. We had to go to a hotel to escape the heat in the house! I contacted them using their website on Monday (Labor Day) morning around 6am. I was given a window of 8am-10pm, however they actually arrived at around 2:45pm. Ziggy diagnosed the problem immediately. He luckily had the necessary part on his truck! Ziggy expertly replaced the defective part and within minutes, we had cold air! He was in and out in 30 minutes or less! The cost was minimal. Very competitive! We highly recommend Intelligent Design!", "date": "2025-09-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Ashley Helms", "rating": 5, "text": "Thank you alex for being amazing and doing an amazing job at our house today !! We really appreciate it ! Also super kid friendly my kids loved watching him do stuff today !", "date": "2025-09-04", "platform": "pulsem", "department": "General" }, { "author": "Blainewjones", "rating": 5, "text": "Robert Balderrama performed phenomenally for our a/c service. He had to completely redo the improper installation from the company 4 years ago. If it weren\u2019t for Robert, I would have lost my patience with this company waiting for parts and completion of this job. Robert gets 5 stars!", "date": "2025-09-03", "platform": "pulsem", "department": "General" }, { "author": "Marc Perry", "rating": 5, "text": "Very knowledgeable and professional", "date": "2025-09-03", "platform": "pulsem", "department": "General" }, { "author": "Brian Poe", "rating": 5, "text": "Ziggy was fantastic! Made sure everything was working perfectly with minimal fuss! Thank you! Scott came and fixed our leak super fast! Quality of work was wonderful! Thank you!", "date": "2025-09-03", "platform": "pulsem", "department": "Plumbing" }, { "author": "Janice Eubank", "rating": 5, "text": "Scott was friendly, informative and thorough. I\u2019d recommend Intelligent Design!", "date": "2025-09-03", "platform": "pulsem", "department": "General" }, { "author": "Anita Harrison", "rating": 5, "text": "We had a brand new AC system installed in 2023. We are having a few issues with it. But today Robert from Intellent Design came out on an emergency call and saved our 3 day weekend! He was very knowledgeable and helpful. He was extremely nice and went above and beyond. Plus our dogs loved him!", "date": "2025-08-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Todd Guinn", "rating": 5, "text": "Great service, Great customer service and work", "date": "2025-08-30", "platform": "pulsem", "department": "General" }, { "author": "Marlene Morton", "rating": 5, "text": "Great service. Tyler stayed in touch regarding arrival time and communicated very well. Highly recommend this company", "date": "2025-08-29", "platform": "pulsem", "department": "General" }, { "author": "Benjamin Reyes", "rating": 5, "text": "Technician was professional and thorough", "date": "2025-08-29", "platform": "pulsem", "department": "General" }, { "author": "Gary Luker", "rating": 5, "text": "Robert Balderrama, arrived to perform service on our air conditioner right on time and proceeded to analyze the issue with our unit. In the process of his analysis, he found the probable cause and took care of it. He spent hours in his search for a solution. He was very thorough and determined to take care of the problem. He did an excellent job. Thanks Robert.", "date": "2025-08-29", "platform": "pulsem", "department": "General" }, { "author": "Kristi Gagnon", "rating": 5, "text": "Prompt, polite and efficient!! Thank you David!", "date": "2025-08-28", "platform": "pulsem", "department": "General" }, { "author": "Christina Schwenzer", "rating": 5, "text": "Jack Manning recently did our Plumbing inspection/maintenance and assisted us with replacing some old pieces throughout our home. He was knowledgeable, professional, personable and honest. We appreciate all of his thorough work, and friendly conversations throughout the process.", "date": "2025-08-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Kathy Villalobos", "rating": 5, "text": "Jacob was Professional & Courteous! He explained my plumbing issue very clearly & offered various suggestions for resolving my Sewer Line problem! Jacob gave me a clear understanding of what is causing the problem. Now I can make an informed decision on what my options are for resolving the issue!", "date": "2025-08-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Sarah Arrasmith", "rating": 5, "text": "Daniel wins the hero award today! Fixed our leak quickly! Thank you!", "date": "2025-08-27", "platform": "pulsem", "department": "Plumbing" }, { "author": "Linda Infanete", "rating": 5, "text": "Jake was very professional and very informative about my ducks and my heater system my air condition I would recommend him to anyone very well done thank you Jake Middleton", "date": "2025-08-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Charles Krueger", "rating": 5, "text": "We can't recommend Intelligent Design highly enough! From the design and installation of our new air conditioning system through our routine maintenance program all of the folks have been highly professional and a pleasure to work with (special thanks to Andrew, Paul, James, Todd, Dustin and Sam). We have a great system and a company we will will trust with tremendous confidence. Five stars all the way around! JP was out today and did an incredible job and really helped us out a lot!!!", "date": "2025-08-27", "platform": "pulsem", "department": "General" }, { "author": "Vitaly Meyzler", "rating": 5, "text": "Daniel did a superb job installing a new water heater.", "date": "2025-08-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Danae Newman", "rating": 5, "text": "Service was great! They were available the day after we called, and diagnosed and fixed the problem same day. Our water pressure has never been better!", "date": "2025-08-26", "platform": "pulsem", "department": "General" }, { "author": "Irma I Kortright", "rating": 5, "text": "Both gentlemen we\u2019re very respectful, knowledgeable and detailed. They took their time to look at the entire roof and pointed out that a coat will not be enough and that their company would not encourage a coat due to the condition of the roof. They gave me 3 estimates which I appreciate. I told them I need to run these by my daughter and they agreed to talk to her if I wanted to.", "date": "2025-08-26", "platform": "pulsem", "department": "Roofing" }, { "author": "Al Lopez", "rating": 5, "text": "Scott performed an excellent job and was very friendly towards our animals and family. You don't usually see those qualities these. I appreciate the hard and he went beyond to complete the repairs :). Higley recommended", "date": "2025-08-25", "platform": "pulsem", "department": "General" }, { "author": "Dan Karlsberg", "rating": 5, "text": "Came right out during an emergency. Was very professional worked with the other tenants to make sure that we were able to not disrupt other businesses as well as our own. Dan is the man!", "date": "2025-08-25", "platform": "pulsem", "department": "General" }, { "author": "Tamra Oellig", "rating": 5, "text": "Scott was fabulous! On time and fixed my mystery leak! Super friendly too! Thank you!", "date": "2025-08-25", "platform": "pulsem", "department": "Plumbing" }, { "author": "Andrew Sharpe", "rating": 5, "text": "Ziggy did an excellent job inspecting my AC system. He was very thorough in checking everything and made sure to explain what he was doing along the way. His communication was clear and professional throughout the process, which made me feel confident that nothing was overlooked. I really appreciated the attention to detail and the time he took to answer my questions. Highly recommend him if you\u2019re looking for reliable AC service!", "date": "2025-08-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Karen Johnson", "rating": 5, "text": "Tim worked well with us, was very knowledgeable and made sure that we understood the details of adding solar to our home. He was very friendly and professional. A good experience over all!", "date": "2025-08-22", "platform": "pulsem", "department": "Solar" }, { "author": "Darin McDaniel", "rating": 5, "text": "Robert was a life-saver. At the end of a very long day, he got our AC back up-and-running so we could get a good night\u2019s sleep. Thank you so much, Robert and Intelligent Design!", "date": "2025-08-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Randal Dull", "rating": 5, "text": "Intelligent Design is great customer focused company and Robert was on time, courteous, professional and explained everything he did.", "date": "2025-08-21", "platform": "pulsem", "department": "General" }, { "author": "Joe Hentges", "rating": 5, "text": "Efficient, friendly, carefully, fully explained all procedures, recommended logical next steps \u2014 quite impressive.", "date": "2025-08-21", "platform": "pulsem", "department": "General" }, { "author": "Daniel Bever", "rating": 5, "text": "This was one of the best service repair reps have had ever come to my house for an issue to the point I signed up for a membership to this company. Took time to listen to my.problems showed me how to fix the issue I had if happens in future and didn't try to upsell me stuff I didn't need. Can't say enough great things about the service", "date": "2025-08-21", "platform": "pulsem", "department": "General" }, { "author": "Robert Figueroa", "rating": 5, "text": "Jack and Josh were here for a couple plumbing issues and they were awesome. Great work and customer service!", "date": "2025-08-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Charlie Bluez", "rating": 5, "text": "I give them a 5 star rating because they repaired the unit by utilizing the diagnostic tools at their disposal without price gouging me. I couldn't have requested a better customer experience throughout the process. I simply can't say state how well the company did so I'm not going to try. Brandon had worked on another central air unit previously and deserves a raise and a promotion.", "date": "2025-08-20", "platform": "pulsem", "department": "General" }, { "author": "perryhardee", "rating": 5, "text": "Very knowledgeable and very helpful", "date": "2025-08-19", "platform": "pulsem", "department": "General" }, { "author": "Derek Chase", "rating": 5, "text": "Scott did a great job!", "date": "2025-08-19", "platform": "pulsem", "department": "General" }, { "author": "Sharon Belgarde", "rating": 5, "text": "Ziggy was awesome!!!! Thermostat says we\u2019re cool again!!!", "date": "2025-08-19", "platform": "pulsem", "department": "General" }, { "author": "Vickie Smith", "rating": 5, "text": "We have had Kevin over a few time with electrical problems. Great service, very courteous, knowledgeable, and willing to answer questions. We trust this company and very pleased with all service they this company provides. Thanks Kevin.", "date": "2025-08-15", "platform": "pulsem", "department": "Electrical" }, { "author": "James Smith", "rating": 5, "text": "Outstanding service . On time and everything left clean . David excellent work and attention to detail.", "date": "2025-08-15", "platform": "pulsem", "department": "General" }, { "author": "Tom Leavy", "rating": 5, "text": "Ryan was excellent! Knowledgeable and extremely helpful. Great attitude. Guided me through the Delta beauracracy to get the correct parts. Everything went smoothly. Ryan is a great asset to your company.", "date": "2025-08-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Rudy Molina", "rating": 5, "text": "Tyler was excellent what they could do for me but cost became a factor... maybe in the future", "date": "2025-08-14", "platform": "pulsem", "department": "HVAC" }, { "author": "David", "rating": 5, "text": "Tyler and Matt went above and beyond our expectations with our plumbing repairs. Both of them were friendly and courteous. We will not hesitate to use them again.", "date": "2025-08-13", "platform": "pulsem", "department": "Plumbing" }, { "author": "D. M.", "rating": 5, "text": "An amazing company! But even more so is the solar technician Matt. Extremely knowledgeable, explaining everything in great detail, he was patient and answered every single question I had. I will have no one else here to service, manage or troubleshoot our solar. I\u2019m recommending this company and would give ten stars if I could. And if Matt should happen to read this review, thank you for the time you spent on this job! We look forward to a long relationship with this company.", "date": "2025-08-13", "platform": "pulsem", "department": "Solar" }, { "author": "David Blevins", "rating": 5, "text": "Anthony was on time and pleasant. We have been using Intelligwnt design for 15 years. Today we had another amazing service from them for HVAC and last week we had our plumbing tune up. We love this company", "date": "2025-08-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Scott Ulm", "rating": 5, "text": "Jason my technician was very informative with there services and very productive at the same time.", "date": "2025-08-13", "platform": "pulsem", "department": "General" }, { "author": "Penny M", "rating": 5, "text": "Jack came out and did our annual inspection of our plumbing and recommended a couple things we knew were probably coming up. He did an excellent job of explaining everything, He did it all in a timely manner, cleaned up everything, and left everything better than before. We appreciate the honest, no pressure , satisfaction guaranteed work that we get every time with Intelligent Design", "date": "2025-08-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Penny Mack", "rating": 5, "text": "Jack came out and did our annual inspection of our plumbing and recommended a couple things we knew were probably coming up. He did an excellent job of explaining everything, He did it all in a timely manner, cleaned up everything, and left everything better than before. We appreciate the honest, no pressure , satisfaction guaranteed work that we get every time with Intelligent Design", "date": "2025-08-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Lisa Coffaro", "rating": 5, "text": "Steve Quiroz and Bryan got right to work measuring, assessing, planning then explaining the installation of new ducts and HVAC system.", "date": "2025-08-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Aaron Leal", "rating": 5, "text": "Daniel was very professional and knowledgeable in the services he provided. We would recommend him and his company to all our friends and family.", "date": "2025-08-11", "platform": "pulsem", "department": "General" }, { "author": "Wolf Smith", "rating": 5, "text": "I called Intelligent Design for their drain clearing special. Their tech, T. Manley called before his arrival and then arrived promptly. He was friendly, respectful and thorough. He carried out his service, going above and beyond to make sure the repair was complete. He cleaned up the area he worked in and overall was an exemplary service tech in evert way. Intelligent Design has earned a new customer.", "date": "2025-08-11", "platform": "pulsem", "department": "General" }, { "author": "Paula Rand", "rating": 5, "text": "Replaced central HVAC with all electric unit. Prompt, thorough, friendly, efficient. He will be coming back to do a minisplit", "date": "2025-08-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Leeann / Sam smith", "rating": 5, "text": "Would like to thank Paul the technician from Intelligent design, I appreciate for what you did for us. I spent most of my Saturday troubleshooting and running around for parts and still by late afternoon I still couldn't figure it out. \ud83d\ude20 I was angry with my self and then started calling for 24/7 help. I reached out to about 7 different companies and Intelligent D responded right away with a technician named Paul. He called me about 5 minutes after being in their system, I felt bad because I was still calling around so I asked if he can give me about 15 minutes to still make a decision on using them( me trying to save 30$ - He said no problem. So I kept looking around and no body could get to me anytime that night, just the next morning. So I got back with Intelligent D and resubmit my request and within 10 minutes Paul called me back. Here's what sets them apart. He got to my house in 20 minutes fixed the problem and showed me what was the cause all with in 45 minutes. Yes they are my favorite ones to go to and definitely will be who I highly recommend. Once again Thank you Paul and you work for a great company.", "date": "2025-08-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Adele Lea", "rating": 5, "text": "My AC went out on a Sunday night. I called Intelligent Design and James came out on Monday. He was very nice and knowledgeable. He showed me all the test and what they meant. He gave me the pros and cons and pricing to fix the 15 year old unit and the pricing for a new unit. Most companies take 2 weeks before the new unit can be installed but as an emergencies I got it installed the next day. Don't call anybody else for any heating. AC, plumbing or electrical. They will not pressure you to buy something that is not needed. They are very caring and trustworthy. Thank you James and thank you Intelligent Design. Today Tuesday Alex and Steve came out to install my new HVAC system. They were both very nice and professional. They explained to me everything they were doing. They were both extremely knowledgeable on the system. Alex kept me updated on their progress and any issues that arose. It was so hot and they both always had a smile and something nice to say. Great job Alex and Steve. Thank you both. Alex discussed with me the benefits of Aeroseal and we will be doing that in the next year. I would recommend these two as employees of the month if you do that because they both went above and beyond just installing my HVAC. They made me feel appreciated and they told me they appreciated me. When an electrical issue came up. They got the master electrician to come out. They also made sure I either got a portable ac unit if the electrician couldn't fix it or if no portable unit available put me up in hotel since the house was over 100 inside. These two care about their customers. Even though it was after 7 pm the master Electrician Jordan and Magnum. They promised me they would fix the wiring and get the unit working and get the house cooled down. Within 20 mins they had it fixed but they didn't just leave they wanted to make sure the unit didn't stop working. They saw how hot I was with the house at 101. They were so concerned that I had been without AC for 2 days. Jordan and Magnum are exceptional technicians who go way above and beyond their duties, they actually care about what the customer is going thru. Thank you Jordan and Magnum. Adele Updated 12/17/24 I had a leak from the pipes in my wall of the closet. I called Intelligent Design at 6:30 am and Justin was at my door by 8:30 am. I give Justin and Intelligent design 5 stars plus. Justin is extremely nice, friendly, and knowledgeable on plumbing issues. He is very kind and patient waiting for me to get help to have our well turned off. He explained what was wrong and how he would fix it. Since the shutoff valve was over 10 years old and not used until now, he explained all the things that could happen. Nothing went wrong and he fixed my leaky pipe in the closet in about 30 mins. Justine and Intelligent Design THANK YOU. If you have any plumbing issues call Intelligent Design. They will get to you fast, they keep you updated when they will arrive, they tell you what they are doing and best of all their prices are good. My emergency call and fixing the leak was less than $350.00. Most places charge an emergency fee of over $200. Intelligent Design will take care of you and not rip you off. 8/8/25 Tyler from Intelligent Design Plumbing performed my annual plumbing inspection and water heater flush. Tyler arrived on time, he was nice, friendly, polite, knowledgeable, professional, and thorough. He explained everything that he was doing and explained any potential future problems that he saw. He made recommendations and pricing to fix those issues. He need put pressure on me or tried to sell me anything that I didn't want or need. He was very patient with my dog Button who wants to be constantly petted. I highly recommend using Intelligent Design Plumbing for all you plumbing needs, repairs, maintenance, and annual flushing and inspections. Thank you, Tyler and we will see you soon with those upgrades.", "date": "2025-08-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Aaron Quiroga", "rating": 5, "text": "Scott was amazing, he took his time and was very thorough. He gave us excellent recommendations and emphasized which were most important. I highly recommend Intelligent Design to anyone looking for a quality plumbing inspection.", "date": "2025-08-08", "platform": "pulsem", "department": "Plumbing" }, { "author": "Dulce Quiroga", "rating": 5, "text": "Scott is amazing! He took his time inspecting and reviewing everything with us.", "date": "2025-08-08", "platform": "pulsem", "department": "General" }, { "author": "Scott Turner", "rating": 5, "text": "The serviceman was very polite and professional. Had me up and running in no time.", "date": "2025-08-07", "platform": "pulsem", "department": "General" }, { "author": "Scott Turner", "rating": 5, "text": "The serviceman was very polite and professional. Had me up and running in no time.", "date": "2025-08-07", "platform": "pulsem", "department": "General" }, { "author": "David Lovos", "rating": 5, "text": "Jack was friendly, conscientious and did a great job.", "date": "2025-08-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Vay Star", "rating": 5, "text": "Scott and Teo were very kind and helpful. Got everything I needed done.", "date": "2025-08-07", "platform": "pulsem", "department": "General" }, { "author": "Barry Evans", "rating": 5, "text": "Installation of a new system from Intelligent Design has been a great experience from beginning to end! Recommend IDesign to everyone who wants quality, knowledge, and top workmanship. The following technicians have been a pleasure to work with: Sammy Ivan Chris Steve Brian Thank you all!", "date": "2025-08-07", "platform": "pulsem", "department": "General" }, { "author": "Ethan Senor", "rating": 5, "text": "Brandon was great! Helped me get my system up and running and didn't try to sell me anything I didn't needed.", "date": "2025-08-06", "platform": "pulsem", "department": "General" }, { "author": "Lynda Anderson", "rating": 5, "text": "Awesome service. Rob Doty arrived right on time. He was courteous, knowledgeable, and efficient. I will definitely call him again in a year when my service is due or if I have any questions in the meantime.", "date": "2025-08-06", "platform": "pulsem", "department": "General" }, { "author": "Litsa Slavonik", "rating": 5, "text": "Jason was professional, knowledgeable, and very polite. Your company should be proud to have such a employee representing you in the field.", "date": "2025-08-05", "platform": "pulsem", "department": "General" }, { "author": "Ayari Pannell", "rating": 5, "text": "Super friendly, and profesional and courteous...great worker!", "date": "2025-08-05", "platform": "pulsem", "department": "General" }, { "author": "Kathleen Wilber", "rating": 5, "text": "Tyler was efficient and professional. He called ahead, was on time, polite and respectful. He listened to the problem and fixed it neatly and quickly. He did not pressure us by pushing work we didn\u2019t ask for. And, he was nice to our pets. The cats approve. I plan on using the company for future plumbing, roofing and air conditioning. Thanks again!", "date": "2025-08-04", "platform": "pulsem", "department": "Plumbing" }, { "author": "Tim Short", "rating": 5, "text": "Intelligent Design does a great job! All the people I've interacted with are personable and provide excellent service. Today's service was provided by Paul, and he went above and beyond to get our AC back up and running cold. Thank you!", "date": "2025-08-03", "platform": "pulsem", "department": "HVAC" }, { "author": "B Camacho", "rating": 5, "text": "We are excited in receiving our new HVAC with Intelligent Design based on our first meeting with Tim. His knowledge, professionalism, and courteous manner was very helpful in our decision making process.", "date": "2025-08-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Bob Johnson", "rating": 5, "text": "All good, excellent communication. Would diffently recommend and use in future", "date": "2025-08-01", "platform": "pulsem", "department": "General" }, { "author": "Jill Collins", "rating": 5, "text": "Jacob and his intern Josh came to fix our toilet leak. They were both very professional,informative and performed the job quickly and cleaned up afterwards. They also asked if there was anything else that we needed for them to look at while there. I would highly recommend them.", "date": "2025-07-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Shmuel Sanowicz", "rating": 5, "text": "Jason Shreves was excellent.", "date": "2025-07-31", "platform": "pulsem", "department": "General" }, { "author": "Donald Rosenwinkel", "rating": 5, "text": "Tyler was awesome! On time, polite, professional and knowledgeable! And did a great job!", "date": "2025-07-31", "platform": "pulsem", "department": "General" }, { "author": "katharine godshall", "rating": 5, "text": "Scott was amazing! He walked me through the entire inspection and made friends with my dogs! He even went above and beyond to figure out why my water softener wasn\u2019t working... not what he was here for but much appreciated!! Thanks Scott and Intelligent Design. Happy customer! Katharine", "date": "2025-07-31", "platform": "pulsem", "department": "General" }, { "author": "Hugh McCauley", "rating": 5, "text": "Shane Wyatt was awesome! Courteous and professional.", "date": "2025-07-31", "platform": "pulsem", "department": "General" }, { "author": "Debi Norris", "rating": 5, "text": "Excellent service! Ziggy did a great job!", "date": "2025-07-30", "platform": "pulsem", "department": "General" }, { "author": "Bill Thompson", "rating": 5, "text": "Jacob and Jack were prompt, courteous and highly sklled. They advised and answered all questios. and attended to every detail.and worked dilligently to see the project through. I highly recommend him and the Intelligent Design crew. Top tier service.", "date": "2025-07-30", "platform": "pulsem", "department": "HVAC" }, { "author": "J Scott", "rating": 5, "text": "Kevin was professional and knowledgeable. Haven\u2019t decided if I will be using them yet, just got an estimate, but will consider them in the future if I don\u2019t.", "date": "2025-07-29", "platform": "pulsem", "department": "General" }, { "author": "Gene O", "rating": 5, "text": "David Ross was on time, very courteous and knowledgeable about HVAC system. Excellent job. Thank you", "date": "2025-07-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Ron Dawson", "rating": 5, "text": "Brandon Hicks was very informative and thorough, answered all my questions. He also gave recommendations/suggestions of things we may need in the future. Highly recommended.", "date": "2025-07-29", "platform": "pulsem", "department": "General" }, { "author": "Ron Dawson", "rating": 5, "text": "Brandon Hicks was very informative and thorough, answered all my questions. He also gave recommendations/suggestions of things we may need in the future. Highly recommended.", "date": "2025-07-29", "platform": "pulsem", "department": "General" }, { "author": "Thomas", "rating": 5, "text": "I had a great inspection done by Daniel with no issues", "date": "2025-07-29", "platform": "pulsem", "department": "General" }, { "author": "Lorenzo Morales", "rating": 5, "text": "I got home from work to find our house at 95 degrees and the AC blowing hot air. I thought it was too late in the day for service, but Intelligent sent Ziggy out to help us even though it was dark. He was extremely nice and professional. He explained clearly what the problem was and got our unit back running quickly. Lifesaver!", "date": "2025-07-29", "platform": "pulsem", "department": "HVAC" }, { "author": "William", "rating": 5, "text": "I was awe struck at the time and detail Kyle put into evaluating our year old HVAC by intelligent design ( they are lucky to have him). We highly recommend this expert in HVAC systems. \u2b50\u2b50\u2b50\u2b50\u2b50 job by Jack Manning completing the plumbing inspection and providing info on a total water system for our home. Will be considering some recommendations made by Jack for ID.", "date": "2025-07-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Amanda M Stevens", "rating": 5, "text": "Great service! Professional, courteous, and explained next steps! Thanks again!", "date": "2025-07-28", "platform": "pulsem", "department": "General" }, { "author": "Mike Ogle", "rating": 5, "text": "Great work! Let me know arrival time. The work i needed done was fantastic.", "date": "2025-07-28", "platform": "pulsem", "department": "General" }, { "author": "Lauran Penn", "rating": 5, "text": "Scott was awesome! He explained everything to us in a way we could understand. Hope we are able to have him come next year for our inspection !", "date": "2025-07-28", "platform": "pulsem", "department": "General" }, { "author": "rod vakoc", "rating": 5, "text": "Very knowledgeable technician!", "date": "2025-07-28", "platform": "pulsem", "department": "General" }, { "author": "Catherine Swager, RNCM", "rating": 5, "text": "Really happy with Eric who went over and above to make sure our questions were answered, the HVAC was installed efficiently with minimal discomfort during the heat! Team needs a raise!", "date": "2025-07-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Ken Richardson", "rating": 5, "text": "Our technician was Tj who was incredibly knowledgeable and professional.", "date": "2025-07-27", "platform": "pulsem", "department": "General" }, { "author": "T.J. Wolner (MajrKrunch)", "rating": 5, "text": "Scott the estimator, was most open and honest about the work needed, explaining our options clearly. I do feel that we will receive the best results from Intelligent Design A/C, Plumbing, plus. Scott was absolutely spot on! He did a thorough analysis of our system, quoting a reasonable price, and promised that we would be impressed by his plumber. The next day, Friday, Fabian Desantiago and his assistant Josh, spent nine hours in the miserable heat finding and correcting a bad part the wholesaler had sold. This is one extremely professional technician who refuses to quit until the job has been completed correctly and completely. They started on our job at 12:30 and turned the system on at 9:35 pm, Friday evening; both were absolutely drenched but proud of their performance, as we are most grateful. Thank you, gentlemen; you saved my hide.", "date": "2025-07-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Dani", "rating": 5, "text": "Daniel was very knowledgeable without being pushy. We would be happy for him to return for our next service.", "date": "2025-07-25", "platform": "pulsem", "department": "General" }, { "author": "Robert Abel", "rating": 5, "text": "TJ was friendly, knowledgeable and thorough in his fall inspection visit and report. He also explained how some of the newer technology could prolong the life of our systems and help us save money in electrical fees.", "date": "2025-07-25", "platform": "pulsem", "department": "Electrical" }, { "author": "Deborah Parrish", "rating": 5, "text": "JP was awesome!!!!!! Very knowledgeable and friendly. Explains all possibilities! Will request him again!", "date": "2025-07-25", "platform": "pulsem", "department": "General" }, { "author": "Hayden Bono", "rating": 5, "text": "Thanks david and magnum for your help at my grandpas place, great work and it was a pleasure talking to yall", "date": "2025-07-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Bonnie O'Connor", "rating": 5, "text": "Kevin from intelligent design was an absolute joy to work with. He was very friendly and informative and did a wonderful job. I would highly recommend intelligent design for any of your air conditioning heating or plumbing and electrical needs .", "date": "2025-07-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Doug Pearson", "rating": 5, "text": "Daniel spent more time than I had expected it would take because of some unexpected challenges with the repair. When done, the work completed was very professional. I am very happy with the result.", "date": "2025-07-24", "platform": "pulsem", "department": "General" }, { "author": "John Jefferson", "rating": 5, "text": "Very happy with our technician Jack and.Josh. The installation of the water heater was properly done.", "date": "2025-07-24", "platform": "pulsem", "department": "HVAC" }, { "author": "David Hueter (Judy and David Hueter)", "rating": 5, "text": "Richard Johnson provided thoughtful, careful, and thorough annual service for our HVAC systems.", "date": "2025-07-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Megan Ahaszuk", "rating": 5, "text": "Jacob Jameson did a fantastic job. His calm and friendly demeanor really helped our nerves with our toilet flooding issues. He was also fast and efficient. Excellent service", "date": "2025-07-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Bobby Vega", "rating": 5, "text": "Great work! Had no broken tiles so no extra work! Thanks to Brian and Steve", "date": "2025-07-24", "platform": "pulsem", "department": "General" }, { "author": "Richard Kelm", "rating": 5, "text": "Jack was super friendly and helpful. Thank you!", "date": "2025-07-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Jaimee Parks", "rating": 5, "text": "Professional and very friendly", "date": "2025-07-23", "platform": "pulsem", "department": "General" }, { "author": "Aaron Charpentier", "rating": 5, "text": "Always quick to respond with great service!", "date": "2025-07-22", "platform": "pulsem", "department": "General" }, { "author": "foxyroxy", "rating": 5, "text": "Ziggy was professional and knowledgeable. He represents the company flawlessly and answered all of my questions...even the silly ones. Thanks Ziggy!!", "date": "2025-07-22", "platform": "pulsem", "department": "General" }, { "author": "Lynden Kidd", "rating": 5, "text": "Fabian Desantiago provided first class service to fix a pesky problem and has assisted in diagnosing another lingering problem. He was polite, clean, prompt and communicated well with each step in the process.", "date": "2025-07-22", "platform": "pulsem", "department": "HVAC" }, { "author": "James Garnham", "rating": 5, "text": "Elmo nice, polite and straightforward with me. I will use them again. He did routine maintenance on n our pluming and water heater.....Jack was great. Knowlegable about the work, explained every thing building confidence in the work done.", "date": "2025-07-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Jim Dewey", "rating": 5, "text": "Scott was easy to work with. Very competent and efficient!", "date": "2025-07-22", "platform": "pulsem", "department": "General" }, { "author": "Clayburn Lewis", "rating": 5, "text": "Andrew did a great job explaining the details in a way that we could understand. Very much appreciated!", "date": "2025-07-22", "platform": "pulsem", "department": "General" }, { "author": "Will Haas", "rating": 5, "text": "Intelligent Design worked me into their schedule for a second opinion I requested. Ziggy called after working an entire day and I asked him to come even though he would arrive around 6:45 pm. He showed up with a smile and a positive attitude. He quickly understood what I needed and gave me his honest assessment. Then showed me why he made the assessment. I didn\u2019t need any work done. Because of Ziggy\u2019s honesty and tenacity to still make the late call and Intelligent Design\u2019s willingness to get me on their schedule, they now have a new customer. Thank you Ziggy.", "date": "2025-07-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Louise Young", "rating": 5, "text": "A few days ago, a major storm hit Tucson leaving me with two roof leaks. I called Intelligent Design and hit the jackpot. His name is Taylor Quayle. He assessed the damage quickly, comprehensively, He detailed, step by step, what repairs needed to be done. Taylor was very punctual, skillful , knowledgeable. I would not hesitate to recommend the company and Taylor to family and friends,", "date": "2025-07-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Fernando Molina", "rating": 5, "text": "We have been relying on Intelligent Design since their predecessor, Wood's Plumbing. The workmanship remains high, and staff are great. Tyler did excellent work today repairing the leak on our meter!", "date": "2025-07-20", "platform": "pulsem", "department": "Plumbing" }, { "author": "Fernando Molina", "rating": 5, "text": "We have been relying on Intelligent Design since their predecessor, Wood's Plumbing. The workmanship remains high, and staff are great. Tyler did excellent work today repairing the leak on our meter!", "date": "2025-07-20", "platform": "pulsem", "department": "Plumbing" }, { "author": "Ted Herner", "rating": 5, "text": "I enjoyed my meeting and discussion with Richard today. He is a very personable gentleman with a solid knowledge of HVAC systems. I look forward to reviewing his quotes.", "date": "2025-07-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Bryonne Luhtala", "rating": 5, "text": "My air went out in the dead of Arizona summer! David came out same day, provided a short term solution so I could sleep in some cool air overnight and then returned this morning to complete the job. I signed up for the annual maintenance program too! I appreciated his experience as he was working with my home warranty company to help me be reimbursed for services. I appreciate the quick, kind and efficient service!", "date": "2025-07-18", "platform": "pulsem", "department": "General" }, { "author": "Ramona Zaragoza", "rating": 5, "text": "Jack was so helpful, courteous, and professional. Great service!", "date": "2025-07-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Debby Reed", "rating": 5, "text": "We have used Intelligent Design in our other home in Tucson, they are very professional and helpful! Brandon Hicks came out today and got us set up with a new unit to be delivered next week! And he got our old unit running till the new one is installed. I would recommend this company without any hesitation. Thank you!", "date": "2025-07-17", "platform": "pulsem", "department": "General" }, { "author": "Joe Popindovic", "rating": 5, "text": "Given the technician sent by intelligent design was professional in every aspect of the manner he was prepared had good hygiene, spoke clearly and loudly and date his job efficiently. I hope to move forward on the project with him.", "date": "2025-07-17", "platform": "pulsem", "department": "General" }, { "author": "Philip Hemmo", "rating": 5, "text": "Great guy. Scott was a true professional Jack was also awesome and professional", "date": "2025-07-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Clarita Burke", "rating": 5, "text": "Tyler is such a nice young man. He was so respectful and just delivered the facts. I really appreciated him.", "date": "2025-07-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Sean M (Porferios)", "rating": 5, "text": "Work was done great very friendly amazing job", "date": "2025-07-17", "platform": "pulsem", "department": "General" }, { "author": "Deborah Colon-Mateo", "rating": 5, "text": "I can\u2019t say enough good things about Ziggy the HVAC technician! From the moment he arrived, Ziggy was professional, knowledgeable, and incredibly courteous. He took the time to thoroughly diagnose the issue with our system, explained everything in simple terms, and laid out all our options without any pressure. What really stood out was his attention to detail and commitment to doing the job right. He treated our home with respect, worked efficiently, and even followed up afterward to ensure everything was running smoothly. It\u2019s rare to find someone who combines technical skill with genuine customer care\u2014but Ziggy absolutely delivers. Also great with the puppies!!", "date": "2025-07-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Brenton Kollinger", "rating": 5, "text": "I scheduled a plumbing inspection with intelligent design. My plumber Jack was very professional and definitely enjoys his work. We discussed some issues with my pressure control valve; there was significant rust and corrosion on and around the valve. Jack replaced the valve and reinsulated the piping. His work was excellent and fast!", "date": "2025-07-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Judith Heller", "rating": 5, "text": "Scott worked professionally and kept me informed through the entire process.", "date": "2025-07-16", "platform": "pulsem", "department": "General" }, { "author": "Melanie Sprague", "rating": 5, "text": "Tyler was a huge help when we had a leak at our hose spichot in the backyard. He came out the same day that we called even though we called late in the day around 4:30pm. He even came out despite being after dark and during a monsoon storm. He fixed the issue quickly and easily and was able to share the issue and solution with me as soon as he finished. Great job!", "date": "2025-07-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Dennis Swerline", "rating": 5, "text": "Ziggy did Awesome job", "date": "2025-07-15", "platform": "pulsem", "department": "General" }, { "author": "Paul Kassulke", "rating": 5, "text": "Intelligent Design\u2019s Tyler Smalling was great in searching for the source of the odor that surprised us today. Extremely thorough even checking the unlikely sources. He has also offered to return if the odor returned. Another wonderful experience with Intelligent Design.", "date": "2025-07-14", "platform": "pulsem", "department": "General" }, { "author": "Margaret Lyman", "rating": 5, "text": "Intelligent Design have consistently given good customer service and knowledgeable trades work to me. Most recently Jack did a whole-house plumbing inspection, answered my questions and replied to my ideas politely, triple checked to be sure he wasn\u2019t overlooking anything and that I was satisfied that he had addressed all my concerns, left everything clean and in good order, etc etc. keep up the great work, ID!", "date": "2025-07-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Shelly Hawkins", "rating": 5, "text": "Ziggy came out today for our annual HVAC review and he was great! Intelligent Design technicians are always professional and friendly, and Ziggy was no exception! Thank you! \ud83d\ude0e", "date": "2025-07-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Carrie Graue", "rating": 5, "text": "I\u2019ve been using Intelligent Design Air Conditioning and Heating for over 10 years and they never disappoint. My AC was not working properly and they got someone out to my house within 36 hours of my call. Ziggy was fantastic, he listened to the issues then started to try to diagnose what the cause was, walking me through everything he was doing and what he found. He was very informative and helped me understand things I had not known before. He is also extremely friendly and you can tell he truly cares about taking care of his customers!", "date": "2025-07-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Anna Dorsey", "rating": 5, "text": "Jack and Jim were incredibly friendly and patient during our annual plumbing check-up. They took the time to explain everything in detail, which we really appreciated. While there was a minor issue that arose during the visit, their helpfulness and clear communication made a big difference.", "date": "2025-07-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Stacy Lane", "rating": 5, "text": "Matt did a wonderful job troubleshooting my system. A+ service.", "date": "2025-07-11", "platform": "pulsem", "department": "General" }, { "author": "Rascally Rose", "rating": 5, "text": "Richard was great. He really listened to our concerns and got us the best unit for our situation. I will be using Intelligent Design in the future for all kinds of projects now that I\u2019ve learned all they offer. Update: had a duct cleaning done as part of our install. Lo and Adam were super nice and did a great job. Especially considering someone who worked on the house before we owned it kicked rocks into the ducts and they had to clean that. Very quick and efficient service, super professional team.", "date": "2025-07-11", "platform": "pulsem", "department": "General" }, { "author": "Jason Wood", "rating": 5, "text": "Scott and Daniel were fantastic. They got us squared away with a new water heater very quickly and presented me with all the options necessary to make a decision.", "date": "2025-07-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Elizabeth Robertson", "rating": 5, "text": "Scott is amazing. Don\u2019t ever let him go. I appreciate you guys for taking care of me the way you have with the air conditioner and now the water heater and everything else so good job.", "date": "2025-07-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Ernie Johnston", "rating": 5, "text": "Ziggy did a great job he answered all my questions and got me set up on my filter schedule.", "date": "2025-07-09", "platform": "pulsem", "department": "General" }, { "author": "John F Brosnan", "rating": 5, "text": "Wow. What a great Company with superb employees. John got us hooked up with same day service for backed up drains. Jack was out yesterday with his partner digging a 16 Dr trench 5 ft down in AZ ground. Not easy. They replaced the tree root infested pipes and replaced with strong PVC and salted the air so the roots won\u2019t come back. When Jack was finished with the job, his clean up was beautiful. The patio looked cleaner than when he started. Super professional team that are so polite and not out to do a quick repair and rip you off. Highly recommend this great Company. Thanks again and Cheers", "date": "2025-07-08", "platform": "pulsem", "department": "HVAC" }, { "author": "John F Brosnan", "rating": 5, "text": "Wow. What a great Company with superb employees. John got us hooked up with same day service for backed up drains. Jack was out yesterday with his partner digging a 16 Dr trench 5 ft down in AZ ground. Not easy. They replaced the tree root infested pipes and replaced with strong PVC and salted the air so the roots won\u2019t come back. When Jack was finished with the job, his clean up was beautiful. The patio looked cleaner than when he started. Super professional team that are so polite and not out to do a quick repair and rip you off. Highly recommend this great Company. Thanks again and Cheers", "date": "2025-07-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Anne Cavanagh", "rating": 5, "text": "My plumbing service tech was exceptional. He called to let me know when to expect him; what to expect in the service call and was genuinely first class all the way. I would recommend him highly.", "date": "2025-07-08", "platform": "pulsem", "department": "Plumbing" }, { "author": "Jerry Krohn", "rating": 5, "text": "David showed up quickly and had our system running and cooled off in no time. He was thorough, explained everything clearly, and didn\u2019t try to sell us anything we didn\u2019t need. Friendly, professional, and honest\u2014we\u2019ll definitely be using their services again.", "date": "2025-07-06", "platform": "pulsem", "department": "General" }, { "author": "Allen Cunningham", "rating": 5, "text": "Richard Johnson is FANTASTIC!!..Our AC stopped working. Richard arrived in the middle of his all ready full schedule. One look and he immediately knew , and fixed the problem! Thank you Richard!!!", "date": "2025-07-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Doug Standley", "rating": 5, "text": "5++ rating for the entire experience and and extra + for the incredible James Cavanaugh our technician. I highly recommend the company and James.", "date": "2025-07-02", "platform": "pulsem", "department": "General" }, { "author": "Nancy Adam", "rating": 5, "text": "Ziggy was very professional and easy to work with.. He explained everything that he was doing and answered all our questions. Highly recommend Intelligent Design for all HVAC services.", "date": "2025-07-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Peter Santaniello", "rating": 5, "text": "I just renewed my yearly subscription for plumbing air conditioning and electrical and additional service and I really like these guys. I was a little worried about them upselling shamelessly because everybody does it in this business but not them they seem pretty good and they didn't try and upsell me like the others did. I think I want to stay with these guys for a few years and use it for other properties", "date": "2025-06-30", "platform": "pulsem", "department": "Plumbing" }, { "author": "Dennis Wurst", "rating": 5, "text": "Scott is a real gentleman and a technical wizard. Thank you for teaching me about my water.", "date": "2025-06-30", "platform": "pulsem", "department": "HVAC" }, { "author": "Dina Dalton", "rating": 5, "text": "Scott was an amazing person who was honest and kind. He was very pleasant toward my dogs and he is a real asset to the Intelligent Design family. I highly recommend him.", "date": "2025-06-30", "platform": "pulsem", "department": "General" }, { "author": "C Zega", "rating": 5, "text": "Ziggy was thorough and listened to my concerns. Happy with the service I received.", "date": "2025-06-27", "platform": "pulsem", "department": "General" }, { "author": "Jacquee Hendrickson", "rating": 5, "text": "Well, heck! He's just a great guy and a persuasive salesman as well! The 2nd photo isn't the best but I'm 73! I'm used to taking pictures with a Kodak camera from the 60's. That's a pic of my lovely new filtration system installed by Tyler S. Knowledgeable, efficient and a real sweetheart. (Tyler, bet you get razzed about that!) I recommend Intelligent Design 100%! I feel this company is completely trustworthy.", "date": "2025-06-25", "platform": "pulsem", "department": "General" }, { "author": "Brendan Reagan", "rating": 5, "text": "David R. Was very helpful and knowledgeable. Another great employee at Intelligent Design. Thank you, David, for keeping our HVAC systems working perfectly.", "date": "2025-06-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Sherry Day", "rating": 5, "text": "Ziggy was very polite & informational .. I would give him a #5.", "date": "2025-06-23", "platform": "pulsem", "department": "General" }, { "author": "John Williams", "rating": 5, "text": "Representative Jp was professional, knowledgeable and found the problem quickly.", "date": "2025-06-20", "platform": "pulsem", "department": "General" }, { "author": "Robert Hack", "rating": 5, "text": "Ziggy was on time for our appointment, took the time to explain everything in detail, was friendly and knowledgeable. I recommend Ziggy, and we had a very positive experience with him.", "date": "2025-06-20", "platform": "pulsem", "department": "General" }, { "author": "Tammye Paz", "rating": 5, "text": "Fabian and Logan did an awesome job. From start to finish they were on top of everything we needed.", "date": "2025-06-20", "platform": "pulsem", "department": "General" }, { "author": "Lorena Ramirez", "rating": 5, "text": "I've been their customer since 2020..Every encounter was very pleasant. Everyone one of them professional and respectful.", "date": "2025-06-19", "platform": "pulsem", "department": "General" }, { "author": "Tracy Benitez", "rating": 5, "text": "Ziggy did a great job today and was very thorough with his inspection. Was very patient and explained everything to us. We had a very good experience and definitely recommend him and Intelligent design for sure! Thank you very much!", "date": "2025-06-19", "platform": "pulsem", "department": "General" }, { "author": "Shane Myers", "rating": 5, "text": "Scott was great and very knowledgeable. Recommend!", "date": "2025-06-19", "platform": "pulsem", "department": "General" }, { "author": "Kory DeLuke", "rating": 5, "text": "Been working with Intelligent Design the past few years now, and today\u2019s visit I had Richard Johnson. He arrived about 10 minutes early and was a wealth of knowledge while giving my hvac system a full tune up!", "date": "2025-06-19", "platform": "pulsem", "department": "HVAC" }, { "author": "William Watkins", "rating": 5, "text": "Compared to what we have experienced in the past, what a refreshing experience it was to have our first Intelligent Design technician at our newly purchased home to conduct an annual plumbing inspection. Jason Shreves put smiles on our face and joy in our heart that companies like ID and professionals like Jason are out there to help us! WOW!! The company called to confirm the apppointment and texted Jason's short bio with his picture so we'd recognize him upon arrival. He toured our home to get an overview of our property, asked us for our concerns, briefed us on his plan and got to work. He was incredibly efficient and kept us informed about his progress, showing us on our systems as he did. He debriefed us fully and wrapped up despite it being way past dinnertime. This is our 20th home and we've experienced countless service companies and their employees. Companies like ID and technicians like Jason are a rare breed! Heartily endorse!!!", "date": "2025-06-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Sakeenah Khan", "rating": 5, "text": "Fabian was efficient and professional and explained as he was working \ud83d\udc4d\ud83c\udffe thanks!!", "date": "2025-06-19", "platform": "pulsem", "department": "General" }, { "author": "David Harrison", "rating": 5, "text": "Had an issue with my solar water heater and got a same day appointment. Jacob responded and did an outstanding job correcting the problem. Not only was he courteous, but very knowledgeable and provided excellent suggestions. Would use this company again without hesitation.", "date": "2025-06-19", "platform": "pulsem", "department": "HVAC" }, { "author": "David Harrison", "rating": 5, "text": "Had an issue with my solar water heater and got a same day appointment. Jacob responded and did an outstanding job correcting the problem. Not only was he courteous, but very knowledgeable and provided excellent suggestions. Would use this company again without hesitation.", "date": "2025-06-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Kathy Branchik", "rating": 5, "text": "Always on time and very professional.", "date": "2025-06-19", "platform": "pulsem", "department": "General" }, { "author": "K Par", "rating": 5, "text": "Fabian did a great job fixing the plumbing under our bathroom sink. Would definitely recommend \ud83d\udc4c", "date": "2025-06-17", "platform": "pulsem", "department": "Plumbing" }, { "author": "Kevin Wolstenholme", "rating": 5, "text": "JP is very knowledgeable and answered every question I threw at him.", "date": "2025-06-17", "platform": "pulsem", "department": "General" }, { "author": "rox7flyer", "rating": 5, "text": "Very responsive- fit me in because of tight travel plans. Very knowledgeable and informative tech. Highly recommend this company.", "date": "2025-06-17", "platform": "pulsem", "department": "General" }, { "author": "Jennifer Caillet", "rating": 5, "text": "Ziggy was Extremely thorough and very knowledgeable. I got all of my questions answered and learned some things in the process....surpassed my expectations. His kind and gentle demeanor made me feel comfortable having him in my home. Very personable and professional. Five star service.", "date": "2025-06-17", "platform": "pulsem", "department": "General" }, { "author": "Hannah Teplitsky", "rating": 5, "text": "richard was wonderful, responsive, and so professional. he helped us out with our a/c unit and was more than happy to translate what was going on in an accessible manner. looking forward to working with him again!", "date": "2025-06-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Tamara Null", "rating": 5, "text": "Shane came out and cleared the drain that was completely clogged. He was pleasant and professional. I would highly recommend Intelligent Design.", "date": "2025-06-16", "platform": "pulsem", "department": "General" }, { "author": "Joshua Pearl", "rating": 5, "text": "AC stopped at 8pm on a Saturday, still 95 degrees outside. I called a couple places that couldn't send someone until Monday. I called Intelligent Design and they booked Ricardo Valencia to come out that night. 10 minutes later Ricardo called to confirm the appointment, 20 minutes later he was at my house. Fortunately it was a simi-quick fix, he was able to get us up and running in less than 30 minutes, was very polite and friendly, not just customer friendly but personable friendly. I will recommend both Intelligent Design and Ricardo Valencia and I will be calling them for my next service. Thank you", "date": "2025-06-16", "platform": "pulsem", "department": "HVAC" }, { "author": "John Keables", "rating": 5, "text": "Ricardo came to our house within two hours of our AC going out on a Sunday evening. He was professional knowledgeable and very friendly.", "date": "2025-06-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Nicole Cochran", "rating": 5, "text": "A thorough inspection to get to the source of the issue. Very polite and friendly.", "date": "2025-06-14", "platform": "pulsem", "department": "General" }, { "author": "Zodie Spain", "rating": 5, "text": "Jason came out recently to replace a couple of bathroom sink faucets. He did an excellent job and we appreciated his expertise and professionalism!", "date": "2025-06-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Karin Lorentzen", "rating": 5, "text": "I was very happy with the work that plumbing tech Fabian performed at our home. He was conscientious, thorough, skilled and customer-oriented. Best of all, he cleared our horribly clogged drain!", "date": "2025-06-14", "platform": "pulsem", "department": "Plumbing" }, { "author": "Annalysa Kelly Lovos", "rating": 5, "text": "Fabian DeSantiago is professional, courteous, and awesome.", "date": "2025-06-13", "platform": "pulsem", "department": "General" }, { "author": "Zodie Spain", "rating": 5, "text": "Ricardo came out to do our Spring/Summer HVAC inspection and he was really great. He checked everything, asked questions, and made a couple of excellent recommendations. Highest recommendation!", "date": "2025-06-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Margaret STJOHN", "rating": 5, "text": "At my request, Greg Gonzalez of Intelligent Design did an assessment of our electrical set-up and needs. He was careful, thorough, clear about his findings, helpful and personable. I would have no hesitation in hiring him when we move forward with the work we need. Ryan Sandoval, a plumber working through Intelligent Design, has done two jobs for us. His work has been careful and excellent, and he is a pleasure. I D stayed on top of all details and timing in a very helpful way. Ryan has just completed a third project for us. He scoped out our needs and explained the process, choices, pros and cons and how each step would likely go forward. We set a time, he did the work, checked it, cleaned up, and completed the paperwork, thus solving another plumbing problem for us in a timely and trustworthy way. Kyle came out, identified the issue, got the parts and returned to fix the system. He was courteous, competent, helpful and a fine worker. We are pleased. A couple of weeks ago, Scott C did an assessment of our plumbing needs. Today, (June 12, 2025) he replaced old outdoor pipes and joints so that we can go forward with an irrigation project. He was timely, competent, pleasant and very helpful. We were pleased.", "date": "2025-06-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Teresa Searer", "rating": 5, "text": "Excellent company! The technicians are very professional and knowledgeable and courteous. Would highly recommend Intelligent Design.", "date": "2025-06-12", "platform": "pulsem", "department": "General" }, { "author": "Sean Beall", "rating": 5, "text": "James and Raf did a phenomenal job with our AC repair. They arrived within the scheduled time window and walked me through everything they planned to do. The two were very professional and respectful. Highly recommend their work!", "date": "2025-06-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Kelly Golden", "rating": 5, "text": "David was so friendly and committed to a happy A/C and happy customer.", "date": "2025-06-11", "platform": "pulsem", "department": "General" }, { "author": "Annette Gentry", "rating": 5, "text": "Ziggy was prompt and pleasant. Ensuring our Ac was up and working quickly. Thank you Ziggy.", "date": "2025-06-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Becky Lowry", "rating": 5, "text": "I've used Intelligent Design for HVAC, plumbing, and electrical work for several years. Their technicians are the best you will find in the home maintenance sector. Richard Johnson was the last technician here to check our year old HVAC system. What a delightful guy--knowledgable, courteous, and super friendly! Their technicians deserve all the 5* ratings you see.", "date": "2025-06-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Becky Lowry", "rating": 5, "text": "I've used Intelligent Design for HVAC, plumbing, and electrical work for several years. Their technicians are the best you will find in the home maintenance sector. Richard Johnson was the last technician here to check our year old HVAC system. What a delightful guy--knowledgable, courteous, and super friendly! Their technicians deserve all the 5* ratings you see.", "date": "2025-06-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Josh", "rating": 5, "text": "Our technician was David Ross. He was super helpful and knowledgeable. Professional and informative with what he was going to be doing. They don\u2019t try to upsell you or recommend you to change extra parts that weren\u2019t necessary. Thank you for the great service. It was just on time to help us be ready for the summer heat.", "date": "2025-06-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Trisha Bush", "rating": 5, "text": "I called the answering line and was helped by Nick who was very helpful in getting a tech out to fix my HVAC. within a few hours JP along with an assistant Isaac came out to figure out why my system had stopped cooling. they were very thorough and explained everything in great detail (with pictures) they were able to locate the problems (multiple) and get my system back up and running. JP gave me a run down of things that will need to be done soon and was extremely helpful in what my options are. I am over all pleased from the time I made the call to the ending results.", "date": "2025-06-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Lana Barr-Sanders", "rating": 5, "text": "Ryan did a thorough job and explained everything well. We love him!", "date": "2025-06-10", "platform": "pulsem", "department": "General" }, { "author": "toni faverty", "rating": 5, "text": "Ziggy did a great job and was very nice, told us we would need to clean the mini splits soon!", "date": "2025-06-10", "platform": "pulsem", "department": "General" }, { "author": "Greg Argarin", "rating": 5, "text": "Scott is a CHAMPION! He helped me understand all of the different options and will help me choose the system that is right for me. Since I am a tenant and not the owner, I can show the management and owners what might be possible if they participate in this amazing product and what can help your HEALTH!", "date": "2025-06-10", "platform": "pulsem", "department": "General" }, { "author": "Gary Lauber", "rating": 5, "text": "Came out same day as I called and gave me a heads up before arriving Tyler checked ever possible cause of high water usage gave me his cell number and called Metro water as well. Company knows how to use technology to follow up", "date": "2025-06-10", "platform": "pulsem", "department": "General" }, { "author": "Belinda Schuster", "rating": 5, "text": "James at Intelligent Design is awesome.", "date": "2025-06-10", "platform": "pulsem", "department": "General" }, { "author": "Alan Steichen", "rating": 5, "text": "JP was very professional and thorough in his inspection and explanation of findings. He went the extra mile in troubleshooting the system, and provided expert advice for next steps. JP was also very courteous. Thanks", "date": "2025-06-09", "platform": "pulsem", "department": "General" }, { "author": "Joseph Callaway", "rating": 5, "text": "David Ross is very good. He explained what needed to be done and told everything up front. I would recommend him. He went out of his way to explain in detail the questions I had about the future of AC.", "date": "2025-06-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Charlie Hurt", "rating": 5, "text": "Fabian did a great job inspecting our plumbing. Covered more than any other plumbing tech has ever done. Clear, straightforward and, unlike some other Intelligent Design techs, there was no upselling. Took his time and explained everything. As an addendum, Fabian tested our water--first time in forever anyone from Intelligent Design has done this. Explained each test and what it meant. Great job.", "date": "2025-06-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Gregory Warren", "rating": 5, "text": "Zigi did a great job. Very thorough. We were very pleased.", "date": "2025-06-06", "platform": "pulsem", "department": "General" }, { "author": "Dawn Davis", "rating": 5, "text": "Ziggy did an excellent job servicing my ac. He was very good at communication and arrived right on time.", "date": "2025-06-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Gregg Cure", "rating": 5, "text": "Scott did an EXCELLENT job! Household water softener system required a regen (new carbon bed) and replacement of a filter housing that had failed after 10 years and was leaking. Thank you Scott!", "date": "2025-06-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Sue S", "rating": 5, "text": "Ziggy did an awesome job! So helpful and knowledgeable! Thanks so much he did a great job!", "date": "2025-06-05", "platform": "pulsem", "department": "General" }, { "author": "Tina Kratzer", "rating": 5, "text": "I called after I had a leak under my sink... called on a Sunday and received message. Responded and filled our questionnaire Got replied a on Monday and they dispatched tech. Arrived at 1:00 pm and was fixed within minutes. Shayne found out problem within minutes. Great service", "date": "2025-06-05", "platform": "pulsem", "department": "Plumbing" }, { "author": "Patricia Erickson", "rating": 5, "text": "Kyle arrived for the annual heating and cooling ck. . He goes beyond the expected. It is assuring to know, that the little burner in the attic is doing its job, safely , and. efficiently. We are informed of possibilities that increase the safety of the unit such as a drip pan for evaporation. He assured us that though our model is not\u201dyoung, it is also not\u201dold\u201d.and Is running well. The pictures below show how the insulation has dropped in 20 years reducing the R factor. We also discussed vent cleaning and sealing. We appreciate being informed of the possibility of adding insulation, having the vents cleaned and sealed, saving $$ cleaner air flowing through the vents. Better breathing, less dust. We look forward to making these improvements.", "date": "2025-06-04", "platform": "pulsem", "department": "HVAC" }, { "author": "C M", "rating": 5, "text": "Fabian was excellent. Professional, knowledgeable and didn\u2019t try to oversell anything I didn\u2019t need. I would highly recommend!", "date": "2025-06-04", "platform": "pulsem", "department": "General" }, { "author": "Andy Mann", "rating": 5, "text": "Excellent service. Technician JP and Issac were very professional and did a great and thorough job. Highly recommend them for your AC needs.", "date": "2025-06-04", "platform": "pulsem", "department": "HVAC" }, { "author": "George Mares", "rating": 5, "text": "I made an appointment with this company as I did w/2 others, I almost went to the third, this one being no. 2, and found things I did not like, so, I was introduced to Ian and we hit it off almost immediately, he wasn\u2019t pushy, knows his stuff, alerted me to potential future problems and all in all Ian was truly a great person to do business with, unfortunately a situation arose which is preventing us from going forward, unless our situation changes overnight we\u2019re pretty much sitting on a time bonb roof wise, we pray it changes. Ian, you are a great person to do business with, hopefully others will see my post and if they get you I know it\u2019ll be YOU that makes them go with your company. Thank you.", "date": "2025-06-02", "platform": "pulsem", "department": "Roofing" }, { "author": "Lisa Nelson", "rating": 5, "text": "We were very impressed with Intelligent Design to help us with our A/C system! And our HVAC technician James. Cavanaugh came after hours on a very late night to see why our system was not working!! He found the problem! And was very knowledgeable about what was going on with it. Even though our parts couldn\u2019t be here for several days. He offered us a portable A/C unit to help us in our home. And found some mold problems in our unit as well. Recommended a UV lighting cleaning system their company offers to clean up our unit and help to get rid of it! He worked hard and did a great job. And he was honest and upfront with us about things! If you need a great company and an even better worker / technician my husband and I recommend James to help you get it right!", "date": "2025-06-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Ted Sherwood", "rating": 5, "text": "I found my project manager very professional and knowledgeable in his presentation. He was a quality representative of his company", "date": "2025-05-31", "platform": "pulsem", "department": "General" }, { "author": "Jeri Betts", "rating": 5, "text": "Todd was patient with all my questions. He checked the new thermometer that I had put in... so I feel safe with the work I had done. Would absolutely use this company and will recommend to others.", "date": "2025-05-31", "platform": "pulsem", "department": "General" }, { "author": "Shannon King", "rating": 5, "text": "Richard was GREAT!!! Very informative and kind, answered all our questions and gave us suggestions of things we may need in the future. I would and do recommend Intelligent to anyone. Thank you guys very much for being so accommodating and for the amazing customer service you've always given us.", "date": "2025-05-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Shannon King", "rating": 5, "text": "Richard was GREAT!!! Very informative and kind, answered all our questions and gave us suggestions of things we may need in the future. I would and do recommend Intelligent to anyone. Thank you guys very much for being so accommodating and for the amazing customer service you've always given us.", "date": "2025-05-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Shannon Ki", "rating": 5, "text": "Richard was GREAT!!! Very informative and kind, answered all our questions and gave us suggestions of things we may need in the future. I would and do recommend Intelligent to anyone. Thank you guys very much for being so accommodating and for the amazing customer service you've always given us.", "date": "2025-05-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Daza S", "rating": 5, "text": "JP was great. He called with an ETA and arrived within that window. He changed out the filters and did the HVAC maintenance check. He walked me through his recommendations and provided on site quotes. He was friendly and answered all my questions and put my worries at ease about our AC working through out the AZ summer heat.", "date": "2025-05-30", "platform": "pulsem", "department": "HVAC" }, { "author": "Natalie Radtke", "rating": 5, "text": "Scott gave me multiple options and answered a lot of the questions I had.", "date": "2025-05-30", "platform": "pulsem", "department": "General" }, { "author": "Jon Cummings", "rating": 5, "text": "I had Intelligent Design come out to give me a quote on a water softener system for my home. Mr. Valencia was very informative and took his time talking with me and explaining the systems and how they work. He was very polite and professional and had some insights into my project that other companies didn't have. I would definitely recommend this company!", "date": "2025-05-30", "platform": "pulsem", "department": "General" }, { "author": "Sandi Masterson", "rating": 5, "text": "Extremely polite, friendly and professional. Aaron did a fantastic job explaining things to me. Unfortunately, he could not do the work needed because the problem was due to an error from the previous company I had used. I truly wished I had used Intelligent Design to begin with instead of Our World Energy, who lied to me several times about what I was purchasing.", "date": "2025-05-30", "platform": "pulsem", "department": "General" }, { "author": "Cara McMichael", "rating": 5, "text": "I had scheduled an appt. and was waiting for a rep to show up only to unfortunately find out somehow I had been bumped off the list and upon Calling customer service the lady was very polite and helpful. She thankfully was able to squeeze me in for that same evening as an emergency because my unit had not been working efficiently. A repair man arrived a couple hours later to my house, with also having received a text with a picture to provide further assurance this is someone from the company and not a stranger. The service fee and simple repair brought about a higher than expected cost, however the service provided was worth it. The repair man worked quietly and quickly and answered a couple questions with ease. Providing payment through their tablet was convenient and overall this company seems reliable. I very much appreciated the fact that they had some employees working the after hours service to benefit their customers during this high demand season and even though I had a scheduled appt. at a normal time, they were able to quickly resolve all issues and provide me the same day service successfully. This company operates effectively as professionals equipped with Staff offering great customer service skills and it shows. I will be using them for services needed in the future.", "date": "2025-05-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Larry DePaula", "rating": 5, "text": "Update for today's inspection: JP did a great job today. He worked digiliantly and not only cleaned the blower and the coils but replaced the UV bulb and the filter in record time. A very knowledgeable and professional worker with answers to all my guestions. GREAT JOB JP", "date": "2025-05-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Alicia Murphy", "rating": 5, "text": "Ryan and Josh were great. They resolve my problem with my showerhead that got stuck and they did an excellent job. I really appreciate all their help.", "date": "2025-05-29", "platform": "pulsem", "department": "General" }, { "author": "Ben Ritchie", "rating": 5, "text": "Zach did a fantastic job and was very sweet with my dog. Absolutely 5 star service, thank you so much.", "date": "2025-05-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Lucy Smith", "rating": 5, "text": "Ziggy was very courteous, professional and personable. Explained everything to our satisfaction. Job well done.", "date": "2025-05-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Robert Uhring", "rating": 5, "text": "Aaron was very knowlegable, and respectful of my home. Took time to explain in detail of the work he did. I appreciated him thoroughly.", "date": "2025-05-29", "platform": "pulsem", "department": "General" }, { "author": "Samantha Jesus Garcia", "rating": 5, "text": "Jason was amazing and was very friendly and professional would absolutely recommend him", "date": "2025-05-28", "platform": "pulsem", "department": "General" }, { "author": "Samantha Jesus Garcia", "rating": 5, "text": "Jason was amazing and was very friendly and professional would absolutely recommend him", "date": "2025-05-28", "platform": "pulsem", "department": "General" }, { "author": "Samantha Huerta", "rating": 5, "text": "Had a great experience Jason did an amazing job and was very professional", "date": "2025-05-28", "platform": "pulsem", "department": "General" }, { "author": "t martinez", "rating": 5, "text": "Brandon was amazing! He is the epitomy of great Customer Service and intelligence. The best person ever that has provided any type of service to me in many years in Tucson.", "date": "2025-05-28", "platform": "pulsem", "department": "General" }, { "author": "Alan Laird", "rating": 5, "text": "Scott found the leak! Excellent", "date": "2025-05-28", "platform": "pulsem", "department": "Plumbing" }, { "author": "Julie Randall", "rating": 5, "text": "JP was on time, courteous, & professional. He thoroughly explained what he was going to do, took & shared pictures of the unit & various electrical readings.", "date": "2025-05-28", "platform": "pulsem", "department": "Electrical" }, { "author": "Stephen Yozwiak", "rating": 5, "text": "Scott was extremely courteous and thorough. He would be welcomed back.", "date": "2025-05-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Jan Gomez", "rating": 5, "text": "Very knowledgeable and efficient Fabian Desantiago Thank You", "date": "2025-05-28", "platform": "pulsem", "department": "General" }, { "author": "Larry Speta", "rating": 5, "text": "Finally an honest ac repair man, JP! Second time I use intelligent Design, this time it was AC. What can I say JP was awesome \ud83d\udc4d.", "date": "2025-05-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Alexander_ Adam", "rating": 5, "text": "Scott, was super timely professional and made the whole process simple. Definitely using their services again.", "date": "2025-05-27", "platform": "pulsem", "department": "General" }, { "author": "Randy Wills", "rating": 5, "text": "Very friendly and professional. He explained the processes with me. Very pleased with the service", "date": "2025-05-27", "platform": "pulsem", "department": "General" }, { "author": "Tiffany Tessier", "rating": 5, "text": "Very nice and professional.", "date": "2025-05-26", "platform": "pulsem", "department": "General" }, { "author": "Erick Elkins", "rating": 5, "text": "I am thankful they were able to repair my old unit with new parts. I am also thankful that they did not try to push me on a buying a brand AC new unit. I also appreciate that they did not fully bill me until the repair was completed (took two different trips).", "date": "2025-05-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Jim Rodrigue", "rating": 5, "text": "David was professional, knowledgeable, and personable. Took the time to answer all my questions. Plus, the scheduler took steps to expedite the service call. Very much appreciated.", "date": "2025-05-23", "platform": "pulsem", "department": "General" }, { "author": "Tegan Bellamy", "rating": 5, "text": "Kevin did an excellent job. We are very pleased and will recommend him to everyone that asks. Thank you.", "date": "2025-05-23", "platform": "pulsem", "department": "General" }, { "author": "Rob Allen", "rating": 5, "text": "Scott did an excellent job. Was a pleasure to have him in our home", "date": "2025-05-23", "platform": "pulsem", "department": "General" }, { "author": "LAWRENCE TERRY", "rating": 5, "text": "Intelligent Designer Electrician \u201cKevin\u201d showed up at my address as expected. He was very professional and corrected the damage I had in my master bathroom. I\u2019m very satisfied.with the work he did.", "date": "2025-05-23", "platform": "pulsem", "department": "Electrical" }, { "author": "Bryanna Knotts", "rating": 5, "text": "James provided excellent service. He was very thorough and explained everything that needed to be done in detail.", "date": "2025-05-22", "platform": "pulsem", "department": "General" }, { "author": "Chris H", "rating": 5, "text": "Very professional, knowledgeable, and courteous. Both Richard Johnson and his co-worker/trainee were a pleasure to talk to and deal with. Highly recommend!", "date": "2025-05-22", "platform": "pulsem", "department": "General" }, { "author": "Demetri V", "rating": 5, "text": "Fabian and Josh were awesome! The nicest guys and their was impeccable. They were super detailed in explaining things to me in a way i could understand and showed me pictures of every detail. I know who I\u2019m going to be calling next time i have any plumbing or AC problems. Thanks guys!", "date": "2025-05-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Teresa Bird", "rating": 5, "text": "Ziggy was great. He inspected our HVAC and my mother\u2019s. He was very knowledgeable, friendly, respectful and gave good feedback about our units.", "date": "2025-05-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Ann McNew", "rating": 5, "text": "Ricardo was courteous and professional. He worked in a timely manner and was respectful in all aspects of customer service. He was very helpful in understanding what was needed today. Thank you.", "date": "2025-05-20", "platform": "pulsem", "department": "General" }, { "author": "Dewayne Strader", "rating": 5, "text": "The end results of Fabian\u2019s work was outstanding! He explained everything he was doing. Cleaned up after and the finished product was top notch!", "date": "2025-05-20", "platform": "pulsem", "department": "General" }, { "author": "Fabrice Lemire", "rating": 5, "text": "This was Ryan second time to inspect my home plumbing . He is very professional and take its time to answer any questions I may have.", "date": "2025-05-20", "platform": "pulsem", "department": "Plumbing" }, { "author": "Charles Shera", "rating": 5, "text": "Simply outstanding in every way.", "date": "2025-05-20", "platform": "pulsem", "department": "General" }, { "author": "Gerald Travers", "rating": 5, "text": "Kyle was able to find the owners manual online, demonstrated the handpiece, set the timer and thoroughly inspected the system adding some foot padding under the condenser. Very thorough and competent. We are.pleasef to meet Kyle. He is welcome in our home, anytime! He even arranged for the staff to send me an accurate owners manual, and called.me to let me know that chore was complete!", "date": "2025-05-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Howard Zodikoff", "rating": 5, "text": "We recently dealt with Intelligence Design Plumbing and they are first rate! Initially we had a time sensitive plumbing parts replacement issue, and their tech Jason was working in the area on another client matter. The situation was explained to him, and he immediately arranged with his office after he completed the other customer job, to come the same day, and did an excellent job fixing our issue. 5 Stars!!! Today Intelligent Design completed an annual plumbing inspection which is included at no extra charge for those who have an annual plumbing contract . Luciano completed that and was excellent as well. 5 Stars again!!! This is a first rate Company with great technicians and great service!!!", "date": "2025-05-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Gay L Thompson", "rating": 5, "text": "Very knowledgeable, informative, and thorough. Didn't try to oversell and gave options for future needs.", "date": "2025-05-19", "platform": "pulsem", "department": "General" }, { "author": "David Murphy", "rating": 5, "text": "David Ross was very knowledgeable, thorough, detailed and professional when he came to my home for my annual AC checkup. He represents Intelligent Design very well.", "date": "2025-05-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Andrew Ebaugh", "rating": 5, "text": "David did an amazing job, went above and beyond. Gave me piece of mind that my AC will be good for the season, and air will be nice to breath. Will be calling ID back for other projects, and thank you David!", "date": "2025-05-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Marty Kaplan", "rating": 5, "text": "Ziggy was amazing. He explained everything and was very personable.", "date": "2025-05-16", "platform": "pulsem", "department": "General" }, { "author": "Christie Wallace", "rating": 5, "text": "Jason did awesome work! He was so friendly and polite! We love using intelligent design!", "date": "2025-05-16", "platform": "pulsem", "department": "General" }, { "author": "John Deeb", "rating": 5, "text": "Fabian, Josh, and Luciano were professional, kind, and gave me tips for maintenance and answered all my questions. They even showed me the video of the inside of my pipes. Excellent price as well.", "date": "2025-05-16", "platform": "pulsem", "department": "General" }, { "author": "Lorena Ramirez", "rating": 5, "text": "Kevin very professional and very polite. Good job explaining", "date": "2025-05-15", "platform": "pulsem", "department": "General" }, { "author": "Julie Q. Lerch", "rating": 5, "text": "Anthony Lui was on time & came across very professionally & knowledgeable. I liked that!", "date": "2025-05-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Robert Houts", "rating": 5, "text": "Ziggy did a great job and I am very happy with the service", "date": "2025-05-15", "platform": "pulsem", "department": "General" }, { "author": "Christie Wallace", "rating": 5, "text": "Scott was awesome! He was detailed and customer service oriented! He even gave our dogs a treat! We loved working with him.", "date": "2025-05-15", "platform": "pulsem", "department": "General" }, { "author": "Eric Frey", "rating": 5, "text": "Great and thorough inspection/ job!", "date": "2025-05-13", "platform": "pulsem", "department": "General" }, { "author": "Jennifer Eufemi", "rating": 5, "text": "Ziggy was great. Punctual and informative.", "date": "2025-05-13", "platform": "pulsem", "department": "General" }, { "author": "Maureen Benigno", "rating": 5, "text": "Excellent service. It was not easy to find the solution to our problem, but Adrian would not give up. He stayed until he found the problem and fixed it. It was hidden behind a refrigerator in our garage. Very professional. We highly recommend Intelligent Design in Tucson.", "date": "2025-05-13", "platform": "pulsem", "department": "General" }, { "author": "Fran Weinzettle", "rating": 5, "text": "We were serviced by Zach for routine maintenance. Professional, thorough, and competent. Highly recommend. Great representation for your service department.", "date": "2025-05-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Fran Weinzettle", "rating": 5, "text": "We were serviced by Zach for routine maintenance. Professional, thorough, and competent. Highly recommend. Great representation for your service department.", "date": "2025-05-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Ursula Schwarz", "rating": 5, "text": "Jacob, Fabian, Josh and Ryan all worked on a massive plumbing problem in my home. It involved days of jack-hammering and digging. They were always on time, courteous and professional. This was a very stressful time for my family, and everyone worked diligently to get it done as quickly as possible, even coming on a weekend. But they paid attention to details, making sure that the work was done properly. I am confident the problem has been solved.", "date": "2025-05-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Ursula Schwarz", "rating": 5, "text": "Jacob, Fabian, Josh and Ryan all worked on a massive plumbing problem in my home. It involved days of jack-hammering and digging. They were always on time, courteous and professional. This was a very stressful time for my family, and everyone worked diligently to get it done as quickly as possible, even coming on a weekend. But they paid attention to details, making sure that the work was done properly. I am confident the problem has been solved.", "date": "2025-05-07", "platform": "pulsem", "department": "HVAC" }, { "author": "GoRunners", "rating": 5, "text": "Scott did an outstanding job with our annual maintenance. Scott was prompt, professional, and thorough. He explained everything clearly and was very kind to my dog Sasha. I would highly recommend Scott!!", "date": "2025-05-07", "platform": "pulsem", "department": "General" }, { "author": "Jerry Allen", "rating": 5, "text": "Ziggy did a job. Thanks.", "date": "2025-05-07", "platform": "pulsem", "department": "General" }, { "author": "Susan Horsfall", "rating": 5, "text": "Scott was friendly and highly informative and answered all my questions.", "date": "2025-05-07", "platform": "pulsem", "department": "General" }, { "author": "Bill Stock", "rating": 5, "text": "Ziggy was very professional", "date": "2025-05-07", "platform": "pulsem", "department": "General" }, { "author": "Gloria Davis", "rating": 5, "text": "Ziggy, very knowledgeable, super friendly , great customer service.", "date": "2025-05-06", "platform": "pulsem", "department": "General" }, { "author": "John Temperilli", "rating": 5, "text": "Ziggy was excellent. So friendly and helped explain our unit to us. Really a great experience. He was also extremely knowledgeable! Just had Kevin come out and he was outstanding. Had to troubleshoot some old wiring problems in our dates home. He found the problem and fixed it. We could not have been happier with his extremely knowledgeable service. We will definitely trust Kevin with all of our future electrical needs.", "date": "2025-05-06", "platform": "pulsem", "department": "Electrical" }, { "author": "Craig Putnam", "rating": 5, "text": "Have engaged with ID on several services. Recently, for HVAC maintenance, Kyle was friendly and professional. Went over each step, provided images of the work, and called out what was working well and what to keep an eye on. Thanks Kyle.", "date": "2025-05-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Craig Putnam", "rating": 5, "text": "Have engaged with ID on several services. Recently, for HVAC maintenance, Kyle was friendly and professional. Went over each step, provided images of the work, and called out what was working well and what to keep an eye on. Thanks Kyle.", "date": "2025-05-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Remy Sawyer", "rating": 5, "text": "Zach serviced our HVAC system. He climbed 18 feet to clean my air duct! He also solved a problem in my daughter\u2019s bathroom!! It wasn\u2019t getting air! Turns out the duct was improperly installed originally. He temporarily fixed it and will follow up!!!! Great service!", "date": "2025-05-02", "platform": "pulsem", "department": "HVAC" }, { "author": "dale joiner", "rating": 5, "text": "Another great job by the tech. This time Jason but they\u2019re all wonderful I much appreciate him and his work", "date": "2025-05-02", "platform": "pulsem", "department": "General" }, { "author": "Moravia Costanza", "rating": 5, "text": "Scott is professional but familiar very knowledgeable of his stuff. Great service and experience he delivers", "date": "2025-05-02", "platform": "pulsem", "department": "General" }, { "author": "Elsa Cadena", "rating": 5, "text": "Fabian was excellent!!!", "date": "2025-05-01", "platform": "pulsem", "department": "General" }, { "author": "RALPH Atkins", "rating": 5, "text": "Excellent service, good advice.", "date": "2025-04-29", "platform": "pulsem", "department": "General" }, { "author": "Dan Woltjer", "rating": 5, "text": "Excellent work! Jacob was knowledgeable and friendly! Highly recommended! Thank you.", "date": "2025-04-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Dan Woltjer", "rating": 5, "text": "Excellent work! Jacob was knowledgeable and friendly! Highly recommended! Thank you.", "date": "2025-04-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Grace Watson", "rating": 5, "text": "Scott was awesome and very thorough. He even brought treats for the dog.", "date": "2025-04-25", "platform": "pulsem", "department": "General" }, { "author": "Mark Heal", "rating": 5, "text": "Zach was amazing and very helpful in explaining the systems and needs for our house. Thank you Zach", "date": "2025-04-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Kelly Walsh", "rating": 5, "text": "Scott and Fabian top notch service. Go with these guys all day. Awesome service. Thank you.", "date": "2025-04-24", "platform": "pulsem", "department": "General" }, { "author": "Francisco Zamora", "rating": 5, "text": "Scott did a great job doing the inspection and explaining the options.", "date": "2025-04-23", "platform": "pulsem", "department": "General" }, { "author": "Robert Denison", "rating": 5, "text": "All was great. Almost always is with Intelligent design", "date": "2025-04-23", "platform": "pulsem", "department": "General" }, { "author": "Kelli Holmes", "rating": 5, "text": "Scott was a great service man, helped make decisions that needed to be done so the house can be sold.", "date": "2025-04-23", "platform": "pulsem", "department": "General" }, { "author": "Barbara Halbrook", "rating": 5, "text": "Ziggy did a great job.", "date": "2025-04-23", "platform": "pulsem", "department": "General" }, { "author": "Justin Slater", "rating": 5, "text": "Ziggy was super nice and helpful. Good dude and very personable.", "date": "2025-04-23", "platform": "pulsem", "department": "General" }, { "author": "Paz Terry", "rating": 5, "text": "Great experience with Scott", "date": "2025-04-23", "platform": "pulsem", "department": "General" }, { "author": "Edward Hager", "rating": 5, "text": "Ziggy did great today", "date": "2025-04-22", "platform": "pulsem", "department": "General" }, { "author": "Jay T", "rating": 5, "text": "Scott with intelligent design was great", "date": "2025-04-22", "platform": "pulsem", "department": "General" }, { "author": "John Bernal", "rating": 5, "text": "Prompt identification of the issue and efficient completion of needed repair. Excellent service", "date": "2025-04-22", "platform": "pulsem", "department": "General" }, { "author": "Lisa Rayes", "rating": 5, "text": "David did a great job servicing our AC units. He was thorough, courteous and offered helpful suggestions to keep our equipment clean and running efficiently!", "date": "2025-04-21", "platform": "pulsem", "department": "HVAC" }, { "author": "loraine zagula", "rating": 5, "text": "Kyle did a thorough job servicing my a/c unit. He was courteous and friendly and explained things in easily understandable terms. Kyle is clearly a highly skilled technician.", "date": "2025-04-17", "platform": "pulsem", "department": "General" }, { "author": "Fracture Fixer", "rating": 5, "text": "Kyle provided amazing service. Professional, respectful and knowledgeable. Would recommend to anyone needing HVAC services", "date": "2025-04-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Margaret STJOHN", "rating": 5, "text": "Zachary worked on our HVAC system, was timely, helpful, personable, competent and ready to explain whatever he was asked. In addition he was fun to be with.", "date": "2025-04-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Timothy Ottusch", "rating": 5, "text": "Brandon was very clear and explained things well!", "date": "2025-04-11", "platform": "pulsem", "department": "General" }, { "author": "Jennifer Switz, Home Switz Home", "rating": 5, "text": "Everything was great. Well communicated and very friendly. Thank you, Ziggy!", "date": "2025-04-11", "platform": "pulsem", "department": "General" }, { "author": "Lee Jones", "rating": 5, "text": "Great job. Very helpful.", "date": "2025-04-11", "platform": "pulsem", "department": "General" }, { "author": "Cathy Kolbe", "rating": 5, "text": "Scott was great. Knowledgeable and great customer service", "date": "2025-04-11", "platform": "pulsem", "department": "General" }, { "author": "Philip Blair", "rating": 5, "text": "Rich was great! Came over, identified the good and the bad and very personable. Ask for Rich!", "date": "2025-04-11", "platform": "pulsem", "department": "General" }, { "author": "David Adams", "rating": 5, "text": "Ziggy was fabulous, would work with him again", "date": "2025-04-10", "platform": "pulsem", "department": "General" }, { "author": "timothy Waner", "rating": 5, "text": "Scott was beyond fantastic. I will forever be grateful for his wisdom and excellent work.", "date": "2025-04-10", "platform": "pulsem", "department": "General" }, { "author": "Ralph Helvey", "rating": 5, "text": "Great service very good customer service well done", "date": "2025-04-10", "platform": "pulsem", "department": "General" }, { "author": "Ralph Helvey", "rating": 5, "text": "Great service very good customer service well done", "date": "2025-04-10", "platform": "pulsem", "department": "General" }, { "author": "Lon", "rating": 5, "text": "Fabian did a great job installing two ADA toilets and in adding a valve to the water softener output. Cleanup was excellent afterwards. Could not ask for more. Thank you.", "date": "2025-04-10", "platform": "pulsem", "department": "General" }, { "author": "Joy White", "rating": 5, "text": "Tyler is fantastic and I would recommend him to anyone that needs a plumber or an inspection done he talked to me about the water and what was good and bad and he flushed my water heater and checked my outside clean out thank you so much Tyler for your hard work and timely manner", "date": "2025-04-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Yvonne Merrill", "rating": 5, "text": "Scott was very timely and extremely informative. He has perfect customer skills and great personality!\ud83d\udc4d\ud83d\udc4f\ud83d\udc4f", "date": "2025-04-09", "platform": "pulsem", "department": "General" }, { "author": "Stephen Yozwiak", "rating": 5, "text": "Ziggy did a great job!", "date": "2025-04-09", "platform": "pulsem", "department": "General" }, { "author": "Michael Gray", "rating": 5, "text": "The team communicated better than any contractor I have ever worked with. The office and tech both made it clear what they were going to do and when they were going to do it and their price was lower than I expected.", "date": "2025-04-08", "platform": "pulsem", "department": "HVAC" }, { "author": "B. Smith", "rating": 5, "text": "Scott was very helpful and professional. He is a superstar!", "date": "2025-04-08", "platform": "pulsem", "department": "General" }, { "author": "James Williams", "rating": 5, "text": "Great service, on time, well spoken and very polite. Respectful of the property and provided some great insight on our current system.", "date": "2025-04-07", "platform": "pulsem", "department": "General" }, { "author": "Derek Ballard", "rating": 5, "text": "Another amazing experience with Intelligent Design! David arrived promptly to our call and provided professional customer service and maintenance to fix my AC. The price was great and reaffirms my choice to call Intelligent Design first, every time! Thank you, David!", "date": "2025-04-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Adeline Chacon", "rating": 5, "text": "Wonderful service today by Scott. He was super helpful and knowledgeable!", "date": "2025-04-07", "platform": "pulsem", "department": "General" }, { "author": "Kenneth Welch", "rating": 5, "text": "Shane was Awesome and Amazing. Great Job!", "date": "2025-04-06", "platform": "pulsem", "department": "General" }, { "author": "Amy Graves", "rating": 5, "text": "Shayne showed up in a very timely manner to make our repairs. He was very respectful of our home and polite. He completed the job and was very detailed explaining what he was doing.", "date": "2025-04-05", "platform": "pulsem", "department": "General" }, { "author": "Paul Nuest", "rating": 5, "text": "Very nice experience with Scott this afternoon!", "date": "2025-04-04", "platform": "pulsem", "department": "General" }, { "author": "Brayden Stowe", "rating": 5, "text": "Kevin did a great job coming out and doing electrical preventive maintenance.", "date": "2025-04-04", "platform": "pulsem", "department": "Electrical" }, { "author": "Tegan Bellamy", "rating": 5, "text": "Ziggy was awesome! Couldn't ask for a better Tech.", "date": "2025-04-04", "platform": "pulsem", "department": "General" }, { "author": "Eric Rumans", "rating": 5, "text": "Completely transparent. All was done in a timely manner with a perfect outcome. Highly recommend Scott Cook for all your plumbing needs", "date": "2025-04-03", "platform": "pulsem", "department": "Plumbing" }, { "author": "Sean Penton", "rating": 5, "text": "Ziggy was great. Very friendly and professional.", "date": "2025-04-03", "platform": "pulsem", "department": "General" }, { "author": "Logan D", "rating": 5, "text": "We appreciated Scott\u2019s service today very knowledgeable and professional!", "date": "2025-04-02", "platform": "pulsem", "department": "General" }, { "author": "Rachel Goodman", "rating": 5, "text": "Kevin was wonderful he was able to explain what was going on for me.", "date": "2025-04-02", "platform": "pulsem", "department": "General" }, { "author": "Jerome Glass", "rating": 5, "text": "Ziggy did a great job", "date": "2025-04-02", "platform": "pulsem", "department": "General" }, { "author": "Brian Levin", "rating": 5, "text": "Excellent service. Thorough, additional inspections that were very informative. Way to talk to, explained everything, good attitude. Ziggy handles everything very professionally.", "date": "2025-04-02", "platform": "pulsem", "department": "General" }, { "author": "Kelly Udall", "rating": 5, "text": "Scott Cook provided Excellent customer service!", "date": "2025-04-02", "platform": "pulsem", "department": "General" }, { "author": "Gary Broussard", "rating": 5, "text": "Scott is a good guy. Very knowledgeable. We enjoyed his visit.", "date": "2025-04-01", "platform": "pulsem", "department": "General" }, { "author": "Dianne Rogers", "rating": 5, "text": "Scott was professional and helpful, he answered our many questions with great explanations. We would like to have him back again next year, please.", "date": "2025-04-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Steven Boyer", "rating": 5, "text": "Great service with excellent communication on issues, conditions and opportunities!! Scott was outstanding!!", "date": "2025-03-31", "platform": "pulsem", "department": "General" }, { "author": "Kevin Gavino", "rating": 5, "text": "Ziggy was wonderful, attentive and knowledgeable!", "date": "2025-03-31", "platform": "pulsem", "department": "General" }, { "author": "Patricia", "rating": 5, "text": "Zach did an excellent job. He was friendly, very knowledgeable and informative on products and services for my systems. Definitely recommend him and Intelligent Design.", "date": "2025-03-31", "platform": "pulsem", "department": "HVAC" }, { "author": "David Remmy", "rating": 5, "text": "Scott very customer oriented extremely knowledgeable of all these water systems even my dog loves him.", "date": "2025-03-31", "platform": "pulsem", "department": "General" }, { "author": "Diane Siegle", "rating": 5, "text": "I recently had an issue with having a white dust all over everything! The worst problem was in my kitchen. I have black appliances and a black counter top. I could wipe everything down and it would be back in no time. I had Intelligent Design clean the furnace ducts about a year ago. So I called them and they sent Kyle out to see if he could figure out why. He checked the furnace and the duct work to make sure no connections were loose. Couldn't find anything! But he asked me about my vaporizer.... He told me that the water here containers aLOT of calcium. I told him that I use filtered water from my Britta pitcher. He said you might want to try distilled water. I did and no more white dust!! Wow...I would have never thought of that. Thanks Kyle!!", "date": "2025-03-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Diane Siegle", "rating": 5, "text": "I recently had an issue with having a white dust all over everything! The worst problem was in my kitchen. I have black appliances and a black counter top. I could wipe everything down and it would be back in no time. I had Intelligent Design clean the furnace ducts about a year ago. So I called them and they sent Kyle out to see if he could figure out why. He checked the furnace and the duct work to make sure no connections were loose. Couldn't find anything! But he asked me about my vaporizer.... He told me that the water here containers aLOT of calcium. I told him that I use filtered water from my Britta pitcher. He said you might want to try distilled water. I did and no more white dust!! Wow...I would have never thought of that. Thanks Kyle!!", "date": "2025-03-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Paul Wingfield", "rating": 5, "text": "David Ross did an exceptional job! He checked all points and cleaned the coils! He showed that he cared to make sure everything was done right! I am very pleased with the service! Thank you so much :))))", "date": "2025-03-28", "platform": "pulsem", "department": "General" }, { "author": "SEM", "rating": 5, "text": "Ziggy is a very, very polite, kind and thoughtful person. Ziggy is extremely knowledgeable and explained everything he was going to do prior to doing it. Ziggy is an excellent representative for your company. A real asset to Intelligent Design. I found Ziggy to be very trust worthy. I felt him to be a kind soul.", "date": "2025-03-28", "platform": "pulsem", "department": "General" }, { "author": "April Guzman", "rating": 5, "text": "Ziggy was wonderful great customer service, clear knowledge of the work he is doing and professional demeanor.", "date": "2025-03-28", "platform": "pulsem", "department": "General" }, { "author": "Robynne Wolfe", "rating": 5, "text": "Scott was very helpful in helping us determine what was our best option of several offered. Very personable and informative.", "date": "2025-03-28", "platform": "pulsem", "department": "General" }, { "author": "Mallory Anderson", "rating": 5, "text": "Preston and Tyler were both wonderful! Their service was quick and thorough. Would absolutely recommend again!", "date": "2025-03-28", "platform": "pulsem", "department": "General" }, { "author": "michael fimbers", "rating": 5, "text": "Scott was very professional and knowledgeable", "date": "2025-03-28", "platform": "pulsem", "department": "General" }, { "author": "Doug Dillon", "rating": 5, "text": "Ziggy was very helpful and answered all our questions. Ziggy is beautiful young man.", "date": "2025-03-28", "platform": "pulsem", "department": "General" }, { "author": "Eslick Audrey", "rating": 5, "text": "great service. David Ross was thorough, friendly, and efficient. Got our AC going quickly.", "date": "2025-03-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Eslick Audrey", "rating": 5, "text": "great service. David Ross was thorough, friendly, and efficient. Got our AC going quickly.", "date": "2025-03-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Dawn Cashler", "rating": 5, "text": "Zach C. was prompt, efficient, and very knowledgeable. We were very pleased and would feel comfortable calling on him again to service our air conditioning needs.", "date": "2025-03-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Kyle Creary", "rating": 5, "text": "Brandon gave me a quick diagnosis and quick repair very knowledgeable and friendly 10/10 would recommend to anyone!!", "date": "2025-03-26", "platform": "pulsem", "department": "General" }, { "author": "Walter Harrington", "rating": 5, "text": "Very friendly, nice job Ziggy.", "date": "2025-03-26", "platform": "pulsem", "department": "General" }, { "author": "richard miller", "rating": 5, "text": "Technician David and trainee Preston came out to look at loss of air flow in the house. David listened to my explination of what was going on, checked out the vents that were having the loss did a temp check and unit check outside. Everything looked fine so checked the duct work...a piece of duct work was possibly not installed correctly and had fallen off of the main trunk. He went under the house reattached it and the issue resolved. Both guys were super friendly and David explained everything really well. Hopefully when i do my A/C tuneup they send David out. 5 stars totally earned. P.s. ask David about the rolls royce cookies. Lol\ud83d\ude01", "date": "2025-03-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Lewis McCoy", "rating": 5, "text": "Kyle is extremely knowledgeable and caring person. He went out of his way to make sure we had the correct number of filters for our unit.", "date": "2025-03-25", "platform": "pulsem", "department": "General" }, { "author": "Joe Bell", "rating": 5, "text": "As always, Richard is friendly, professional, and thorough. We enjoyed his visit. He is a good face for the company.", "date": "2025-03-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Iona Botkin", "rating": 5, "text": "They are awesome! Tyler was great explaining things to us and very knowledgeable and answered any questions we had we have a plan with them also they do plumbing ac/heat roofing etc you just need one phone no for all your needs\ud83d\ude0e", "date": "2025-03-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Iona Botkin", "rating": 5, "text": "They are awesome! Tyler was great explaining things to us and very knowledgeable and answered any questions we had we have a plan with them also they do plumbing ac/heat roofing etc you just need one phone no for all your needs\ud83d\ude0e", "date": "2025-03-24", "platform": "pulsem", "department": "HVAC" }, { "author": "A M", "rating": 5, "text": "Excellent service always on time this last time it was for plumbing issues Fabian, as always did an excellent job Repairing pex shut offs in my laundry room and changing out my kitchen sink again thank you for a job. Well done.", "date": "2025-03-24", "platform": "pulsem", "department": "Plumbing" }, { "author": "Marcia Tilley", "rating": 5, "text": "Shayne Wyatt Very thorough and professional work. Thank you", "date": "2025-03-21", "platform": "pulsem", "department": "General" }, { "author": "Terri PP", "rating": 5, "text": "Ziggy was amazing and very knowledge", "date": "2025-03-20", "platform": "pulsem", "department": "General" }, { "author": "Kim White-Torruellas", "rating": 5, "text": "Scott was such an excellent service representative. He was prompt, knowledgeable, professional and friendly. I will definitely call them again when the need arises.", "date": "2025-03-19", "platform": "pulsem", "department": "General" }, { "author": "Margaret G", "rating": 5, "text": "Ziggy explained everything very well. We have been having issues with our heater and he helped us to understand what we can do to help it to run better. Very informative!", "date": "2025-03-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Jeanne M. Collins", "rating": 5, "text": "Richard did a great job checking out our ac unit making sure it was ready for the upcoming summer season. It was wonderful how he took the time to explain everything to us. Great personality!! \ud83d\ude0a", "date": "2025-03-19", "platform": "pulsem", "department": "HVAC" }, { "author": "helen ward", "rating": 5, "text": "Scott is knowledgeable, friendly, professional. Happy he was my tech.", "date": "2025-03-18", "platform": "pulsem", "department": "General" }, { "author": "Amy Ihrke", "rating": 5, "text": "Great service from Scott today!!", "date": "2025-03-18", "platform": "pulsem", "department": "General" }, { "author": "Michael Hurd", "rating": 5, "text": "Ziggy was punctual, professional, and pleasant to deal with. He assessed our HVAC system, provided some recommendations for preventative measures, and explained everything very well. I highly recommend Ziggy and the team at Intelligent Design.", "date": "2025-03-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Mary Foard", "rating": 5, "text": "Scott did an excellent job. He is professional and friendly and explained everything very well.", "date": "2025-03-17", "platform": "pulsem", "department": "General" }, { "author": "Wendy Blackwell", "rating": 5, "text": "Scott is amazing and was very professional!", "date": "2025-03-17", "platform": "pulsem", "department": "General" }, { "author": "Milo Ortiz", "rating": 5, "text": "Ziggy. Great customer service. Highly recommended. He deserves 10 stars", "date": "2025-03-17", "platform": "pulsem", "department": "General" }, { "author": "Steve Castillo", "rating": 5, "text": "Ziggy did a great job today! If you have him visit be ready for the some high energy and maybe a couple of laughs.", "date": "2025-03-17", "platform": "pulsem", "department": "General" }, { "author": "Marc Temkin", "rating": 5, "text": "Professional attitude and appearance. Thorough plumbing inspection accompanied by detailed explanations. All my concerns were addressed.", "date": "2025-03-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Angela Wakeham", "rating": 5, "text": "Very professional technician. Excellent work. Highly recommended.", "date": "2025-03-13", "platform": "pulsem", "department": "General" }, { "author": "Carl O", "rating": 5, "text": "I am absolutely satisfied with the work that technician Tyler Smalling from Intelligent Design Air Conditioning, Plumbing & Solar has done for me! Tyler did an amazing job, because he was informative, polite, and had a great disposition about him. Tyler went above and beyond in helping me understand my water quality issues. I have very high levels of chorine in my water. Comparable to pool levels actually for the straight tap water. He showed me my chlorine levels with a test that he brought. Tyler helped me with all my questions and was very patient and willing to explain things to me, a non-expert. Pictures included with this review. The yellow vial on the right is my tap water! The vial on the left is filtered water from the faucet filtration system that is apart of the new faucet. I will absolutely ask for Tyler next time I need plumbing work done! 100% Satisfaction", "date": "2025-03-12", "platform": "pulsem", "department": "HVAC" }, { "author": "DAVID KAPLAN", "rating": 5, "text": "Ziggy did a fantastic job diagnosing my thermostat that went down overnight. My tenants were thrilled to have everything back up and running so quickly. Excellent service!!!", "date": "2025-03-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Rachel Hartke", "rating": 5, "text": "Ziggy was great! Great explanations of how everything is working!", "date": "2025-03-12", "platform": "pulsem", "department": "General" }, { "author": "Carolyn Campbell", "rating": 5, "text": "I was very impressed with Scott. He was quite knowledgeable. He fixed my problem in record time.", "date": "2025-03-11", "platform": "pulsem", "department": "General" }, { "author": "Kynes Burton", "rating": 5, "text": "We are very pleased with Scott. He took his time explaining everything to us. He was quick in getting the job done and kept us in the loop during the entire process. The price was very reasonable.", "date": "2025-03-11", "platform": "pulsem", "department": "General" }, { "author": "Aimee Villasenor", "rating": 5, "text": "ZIGGY is Awesome! Very friendly and helpful. Thank you!", "date": "2025-03-11", "platform": "pulsem", "department": "General" }, { "author": "Jennie Burger", "rating": 5, "text": "Ziggy did a great job inspecting our unit!", "date": "2025-03-11", "platform": "pulsem", "department": "General" }, { "author": "Lori Virnig", "rating": 5, "text": "Ziggy did a great job. He was polite and communicative.", "date": "2025-03-10", "platform": "pulsem", "department": "General" }, { "author": "Adam Maccabee", "rating": 5, "text": "Ziggy showed up and was very professional and friendly. Very happy with the job he did!", "date": "2025-03-10", "platform": "pulsem", "department": "General" }, { "author": "Pete Benedix", "rating": 5, "text": "Ziggy was very professional and accommodating with his service. Very knowledgeable and technically sound.", "date": "2025-03-10", "platform": "pulsem", "department": "HVAC" }, { "author": "N. G.", "rating": 5, "text": "Our technician Jordan Oliver went above and beyond to explain the issue and repair promptly. Thank you.", "date": "2025-03-10", "platform": "pulsem", "department": "General" }, { "author": "Andrew Medler", "rating": 5, "text": "Tyler did an outstanding job replacing old fixtures and fixing a significant leak! Highly recommend!", "date": "2025-03-08", "platform": "pulsem", "department": "HVAC" }, { "author": "John Kroubalkian", "rating": 5, "text": "Erin P a gentleman very pleasant to work with", "date": "2025-03-07", "platform": "pulsem", "department": "General" }, { "author": "Alberto Bobadilla", "rating": 5, "text": "Very professional and on time.", "date": "2025-03-07", "platform": "pulsem", "department": "General" }, { "author": "Dana Espinoza", "rating": 5, "text": "Ziggy was very informative and helpful..", "date": "2025-03-06", "platform": "pulsem", "department": "General" }, { "author": "Kevin Horton (Levrocelt)", "rating": 5, "text": "Todd came out to look over my roof and provide me an estimate for repairs. I tend to be a bit talkative, but he didn't get impatient with me, but answered questions, and it turns out that we both have family in Texas & Oklahoma; his grandfather was a submariner during WWII, while my father was an RM in Korea. He took time to converse and to make a lonely guy less so, while providing a thorough estimate for the work. Todd is a keeper.", "date": "2025-03-06", "platform": "pulsem", "department": "Roofing" }, { "author": "Nicole S", "rating": 5, "text": "I highly recommend intelligent design for plumbing, heating/cooling, electrical, and solar. They take care of everything for our home at reasonable rates. They are professional, knowledgeable, and the technicians take the time to answer your questions and explain everything to you. We are extremely happy with the high quality service we received from our technician Kyle during our most recent visit from Intelligent Design.", "date": "2025-03-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Steven Clemo", "rating": 5, "text": "Our Solar Technician Matt was awesome. He explained what was going on with our system and gave excellent advise on next steps for the repair.", "date": "2025-03-06", "platform": "pulsem", "department": "Solar" }, { "author": "DeeDee Leotie", "rating": 5, "text": "Ziggy was great very professional", "date": "2025-03-05", "platform": "pulsem", "department": "General" }, { "author": "Clodah Whitcomb", "rating": 5, "text": "During the regular maintenance check of my HVAC, Kyle identified a malfunction in the HVAC solar tracking that was preventing optimal solar efficiency. Today, Kyle installed and tested the replacement part that was covered under warranty. Happy to know I'm ready for the hotter weather to come!", "date": "2025-03-05", "platform": "pulsem", "department": "HVAC" }, { "author": "David Kelley", "rating": 5, "text": "Awesome job thanks Zach", "date": "2025-03-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Jacob Ewing", "rating": 5, "text": "Ziggy was great! Helped make sure our heater was working as needed.", "date": "2025-03-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Sharon Beall", "rating": 5, "text": "Aaron is such a gem and a genuinely good human! He was extremely professional and got in touch when he was on his way, and kept me in the loop all along his journey to discover our electrical issue. The fix was done quickly and efficiently! It's folks like Aaron that have kept us I-Design customers for years! Thanks Aaron and I-Design!", "date": "2025-03-04", "platform": "pulsem", "department": "Electrical" }, { "author": "Terry Searer", "rating": 5, "text": "Excellent service from the young Man that serviced our a/c and got us cool again , Very pleasant person to deal with,we enjoyed having him do the work,very prompt,very polite and cordial.Thank you very much", "date": "2025-03-04", "platform": "pulsem", "department": "General" }, { "author": "Dana Christian", "rating": 5, "text": "I know I\u2019m in good hands when Ryan comes to my house to maintain my system. He explains what he is doing, helps me better understand the system , and leaves the place clean as ever.", "date": "2025-03-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Deborah Dale", "rating": 5, "text": "The schedulers and all the professional tradespeople are so very nice. Not a lot of people know that Intelligent Design is a One Stop Shop for all homeowners. The list of professional, bonded tradesman is endless: \u2022 Electricians \u2022 Roofers \u2022 HVAC \u2022 Plumbers \u2022 Solar Installation and Design They probably cover tiling and Flooring, Carpet and Dry Wall to Painting for all I know. Just ask the Tech on the phone ~ chances are they have your needs totally covered. Now, here's me and Aaron Patronski ~ another fantastic Electrician I've had the pleasure to meet and work in my home. There's nothing they don't know or have seen before. I wouldn't call anyone else but Intelligent Design. From beginning to end they've served us so well for over seven years for all our house needs and when we can't figure something out, there's a friendly Tech at Intelligent Design who can give you ideas on what to try. Highly recommend these dedicated, smart Professionals, without reservations at all. Who SAYS ya can't have Smart AND Nice ? \ud83d\udc4d\ud83c\udffd \ud83d\ude09 Deb in Marana AZ", "date": "2025-03-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Connie Cramer", "rating": 5, "text": "The technician was very knowledgable. He clearly explained the diagnosis.", "date": "2025-03-03", "platform": "pulsem", "department": "General" }, { "author": "Michael Pozarowski", "rating": 5, "text": "The Intelligence Design plumper was very knowledgeable and friendly. I highly recommend for any plumbing issues.", "date": "2025-03-03", "platform": "pulsem", "department": "Plumbing" }, { "author": "Mary Gentry", "rating": 5, "text": "Very friendly, knowledgeable and courteous", "date": "2025-03-03", "platform": "pulsem", "department": "General" }, { "author": "Martha Retallick", "rating": 5, "text": "During the holidays, it's hard to get anything fixed or maintained. Thank you, James, for preventing a huge problem with my HVAC!", "date": "2025-03-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Linda Corpuz", "rating": 5, "text": "Zachary did a great job of the work he had to do, as well a explaining what he did and explaining about other services Intelligent Design will provide.", "date": "2025-03-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Lorena Ramirez", "rating": 5, "text": "Jacob is down to earth and reassuring", "date": "2025-03-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Diane Triant", "rating": 5, "text": "Had Kyle out to check my system! Always courteous & great visit even my dog was happy!!!", "date": "2025-03-03", "platform": "pulsem", "department": "General" }, { "author": "Lisa Verdugo", "rating": 5, "text": "Jacob and Intelligent Design company very professional, reliable and honest. I would highly recommend them and I will use them moving forward", "date": "2025-03-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Martin \u201cMarty Mac\u201d McGaughey", "rating": 5, "text": "Ryan was very friendly and honest about the work", "date": "2025-02-28", "platform": "pulsem", "department": "General" }, { "author": "Debra Larochelle", "rating": 5, "text": "James is polite, professional and trustworthy. He will be the person I request for my next inspection. Do not hesitate to ask for him by name.", "date": "2025-02-28", "platform": "pulsem", "department": "General" }, { "author": "Lee Mayes", "rating": 5, "text": "Ziggy, dis a great job, explained what he did and why, competent and friendly!", "date": "2025-02-28", "platform": "pulsem", "department": "General" }, { "author": "Monica Silva", "rating": 5, "text": "Matt\u2019s work installing the solar panels was excellent. I appreciate his knowledge, experience, and flexibility. I highly recommend him. Dustin, Alex, and the entire team were fantastic. From Elyjah\u2019s initial inspection to the finished mini splits, they were respectful, highly skilled, and were able to find elegant solutions to problems that my old house presented.", "date": "2025-02-28", "platform": "pulsem", "department": "Solar" }, { "author": "Derek & Melynda Deckens", "rating": 5, "text": "Jacob was prompt and friendly. Great at explaining everything", "date": "2025-02-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Brian Held", "rating": 5, "text": "Scott provided excellent service! Great company", "date": "2025-02-27", "platform": "pulsem", "department": "General" }, { "author": "Helena Yip", "rating": 5, "text": "Scott, the tech, was knowledgeable and patient. He explained to me everything that needed to be done for my water heater and the recirculating pump. He gave me options and prioritized the repairs. The company was easy to communicate with. It didn't feel like i was communicating with a bunch of bots. Scheduling was easy also. I would highly recommend this company.", "date": "2025-02-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Deborah Edgerton", "rating": 5, "text": "Ziggy- was personable, knowledgeable and fast", "date": "2025-02-27", "platform": "pulsem", "department": "General" }, { "author": "Danielle Way", "rating": 5, "text": "Ziggy did a great job", "date": "2025-02-26", "platform": "pulsem", "department": "General" }, { "author": "Scot Harrison", "rating": 5, "text": "Ziggy is great! Does his work the right way and loving on our good doggies!", "date": "2025-02-26", "platform": "pulsem", "department": "General" }, { "author": "steve bush", "rating": 5, "text": "Ryan was very professional and gave us great service", "date": "2025-02-24", "platform": "pulsem", "department": "General" }, { "author": "Cheryl Lg", "rating": 5, "text": "Shayne wyatt was out for a water leak underneath my kitchen sink. He was very quick and was able to solve my issue efficiently. I highly suggest him for any plumbing issues", "date": "2025-02-21", "platform": "pulsem", "department": "Plumbing" }, { "author": "joseph averett", "rating": 5, "text": "Very professional and experienced fixed problem quickly and was a very friendly person to talk to thanks very much", "date": "2025-02-21", "platform": "pulsem", "department": "General" }, { "author": "Laura Ganem", "rating": 5, "text": "Ziggy did a great job!", "date": "2025-02-20", "platform": "pulsem", "department": "General" }, { "author": "RALPH Atkins", "rating": 5, "text": "Very helpful and capable!", "date": "2025-02-19", "platform": "pulsem", "department": "General" }, { "author": "Steve Patterson", "rating": 5, "text": "Ziggy did a great job", "date": "2025-02-19", "platform": "pulsem", "department": "General" }, { "author": "Ginai Doma", "rating": 5, "text": "Very professional company. Technicians (Jacob and Scott) were courteous, knowledgeable, and prompt. They installed new pipes and cleaned up after each job. Very happy with the services they provided.", "date": "2025-02-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Charles Ostermeyer", "rating": 5, "text": "Zach was at our home early this afternoon to conduct an inspection of our HVAC system. He called ahead to let us know he was in his way. He accomplished the inspection professionally and was very courteous a competent. Anthony performs an inspection of our roof today. He called to let me know he was on his way. He completed the inspection expeditiously and was very courteous .", "date": "2025-02-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Susan Bye", "rating": 5, "text": "Kyle did an excellent job. Very thorough, knowledgeable, friendly and explained all before checking and doing any work.", "date": "2025-02-19", "platform": "pulsem", "department": "General" }, { "author": "Matt Fitzsimmons", "rating": 5, "text": "Ziggy did a great job!", "date": "2025-02-18", "platform": "pulsem", "department": "General" }, { "author": "James Strawn", "rating": 5, "text": "Ziggy did a great job.", "date": "2025-02-18", "platform": "pulsem", "department": "General" }, { "author": "Thomas", "rating": 5, "text": "Ziggy did a great and thorough job!!!", "date": "2025-02-18", "platform": "pulsem", "department": "General" }, { "author": "Eric Seger", "rating": 5, "text": "Ziggy was great .. went above and beyond", "date": "2025-02-17", "platform": "pulsem", "department": "General" }, { "author": "Andy Vanecek", "rating": 5, "text": "Ziggy did a great job!", "date": "2025-02-17", "platform": "pulsem", "department": "General" }, { "author": "Jerry Parker", "rating": 5, "text": "Tyler Is a pleasant young man that is very good at his job. Thank you", "date": "2025-02-17", "platform": "pulsem", "department": "General" }, { "author": "Roger Lahman", "rating": 5, "text": "Todd was very detailed and you could tell he had lots of experience. We were very happy with his evaluation and recommendations.", "date": "2025-02-16", "platform": "pulsem", "department": "General" }, { "author": "Megan Yock", "rating": 5, "text": "Phenomenal service. Brandon hicks was on time and extremely knowledgeable.", "date": "2025-02-14", "platform": "pulsem", "department": "General" }, { "author": "Carrie Graue", "rating": 5, "text": "Ziggy did an amazing job, very friendly and informative!", "date": "2025-02-14", "platform": "pulsem", "department": "General" }, { "author": "Andy Hutchins", "rating": 5, "text": "Ziggy was fantastic! Figured out the problem and was incredibly nice!", "date": "2025-02-14", "platform": "pulsem", "department": "General" }, { "author": "becky lowry", "rating": 5, "text": "Ziggy did a fabulous job! He was friendly and professional. All the technicians we've had from Intelligent Design are excellent. I would highly recommend Intelligent Design for your household repairs and maintenance.", "date": "2025-02-13", "platform": "pulsem", "department": "General" }, { "author": "Raul Morales", "rating": 5, "text": "Excellent and honest service.", "date": "2025-02-12", "platform": "pulsem", "department": "General" }, { "author": "Christopher Crane", "rating": 5, "text": "Ryan our service technician was 100% professional, attentive, curious and kind. The business was a pleasure to work with.", "date": "2025-02-11", "platform": "pulsem", "department": "General" }, { "author": "Monica Woods", "rating": 5, "text": "Ziggy did a great job today!", "date": "2025-02-11", "platform": "pulsem", "department": "General" }, { "author": "Kevin Cheng", "rating": 5, "text": "Ziggy was great, was extremely professional and attended to all my A/C needs.", "date": "2025-02-11", "platform": "pulsem", "department": "General" }, { "author": "David Eseppi", "rating": 5, "text": "When James comes out on a service call we feel confident that everything will be checked and tested and when he leaves, any problems will have been corrected. Intelligent Design is a first class business.", "date": "2025-02-11", "platform": "pulsem", "department": "General" }, { "author": "Robert McCauley", "rating": 5, "text": "Ziggy did a great job. Was very kind", "date": "2025-02-10", "platform": "pulsem", "department": "General" }, { "author": "Greg Nagle", "rating": 5, "text": "Outstanding Service & Responsive from Brandon Hicks", "date": "2025-02-10", "platform": "pulsem", "department": "General" }, { "author": "Frank Auletta", "rating": 5, "text": "Ziggy did a great job. Professional and helpful.", "date": "2025-02-10", "platform": "pulsem", "department": "General" }, { "author": "Patricia", "rating": 5, "text": "Brandon did a fantastic job doing the winter service on my HVAC systems. Very competent, efficient, friendly and informative. I appreciate the great job he did.", "date": "2025-02-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Chris Haynes", "rating": 5, "text": "I am always impressed with I.D. They are prompt, arrive prepared and deliver great service. Brandon is knowledgeable and is always pleasant and does his job well. We ask for him hen we have electrical issues.", "date": "2025-02-09", "platform": "pulsem", "department": "Electrical" }, { "author": "Sylvia Luna", "rating": 5, "text": "Brandon he\u2019s very friendly very nice. He has a lot of knowledge on electric. I was really glad that I was able to meet him and talk to him about the problem ,I was having with my electric panel, but unfortunately, I will not be able to get it fixed at this time and I told him that when I was ready, I would be more than happy to call him so he could do the repairs for me in the near future", "date": "2025-02-06", "platform": "pulsem", "department": "Electrical" }, { "author": "Klara Green", "rating": 5, "text": "Ziggy was fantastic, everything went very smoothly.", "date": "2025-02-05", "platform": "pulsem", "department": "General" }, { "author": "Randilyn Nogle", "rating": 5, "text": "Ziggy was on time, thorough and fun to chat with.", "date": "2025-02-05", "platform": "pulsem", "department": "General" }, { "author": "Robbie Pabst", "rating": 5, "text": "I can not say enough good things about Fabian! He is so professional and sweet. The price was very good! Thank you for great service. Only one I'll ever call again. Thank you Fabian your awesome :pin\u0303ata:! Sincerely Robbie Pabst", "date": "2025-02-04", "platform": "pulsem", "department": "General" }, { "author": "Jonathan Dutton", "rating": 5, "text": "Ziggy came when he was scheduled and was very polite and did the job correctly.", "date": "2025-02-03", "platform": "pulsem", "department": "General" }, { "author": "Tiffany Law", "rating": 5, "text": "Recently, unexpectedly, our 30 year old furnace died. Shopping for a furnace when you have no heat, in the winter, is a very vulnerable situation. Like sharks swimming in the ocean, I felt surrounded by companies ready to take my money and convince me that I needed more than I really needed to bring heat back to our home. I found quality, kindness, and professionalism working with Tim Powers at Intelligent Design. Not only did I have agency without his pressure, he was knowledgeable about what our home needed and they were ready to act quickly. In no time, our home had heat once again. I was very happy with the ease of this project at an affordable price. From now on, Intelligent Design will be my first phone call for my home.", "date": "2025-02-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Tiffany Law", "rating": 5, "text": "Recently, unexpectedly, our 30 year old furnace died. Shopping for a furnace when you have no heat, in the winter, is a very vulnerable situation. Like sharks swimming in the ocean, I felt surrounded by companies ready to take my money and convince me that I needed more than I really needed to bring heat back to our home. I found quality, kindness, and professionalism working with Tim Powers at Intelligent Design. Not only did I have agency without his pressure, he was knowledgeable about what our home needed and they were ready to act quickly. In no time, our home had heat once again. I was very happy with the ease of this project at an affordable price. From now on, Intelligent Design will be my first phone call for my home.", "date": "2025-02-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Edwin Croyle", "rating": 5, "text": "Anthony was polite and knowledgeable. He answered all our questions and explained why our heater had been working the way it was. He replaced the part and showed us what to do to avoid this problem in the future. We appreciate his work.", "date": "2025-02-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Mike Pratt", "rating": 5, "text": "Fabian did a great job diagnosing the problem then fixing it. Great job! Thank you.", "date": "2025-01-31", "platform": "pulsem", "department": "General" }, { "author": "Chuck Tomlinson", "rating": 5, "text": "The service technicians are very experienced and take the time to explain everything that was done to service our AC unit. They confirm their appointment and called ahead. Excellent service.", "date": "2025-01-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Darren Hee", "rating": 5, "text": "Tyler serviced our water heater and was very informative and professional. I would call them again for service and repair.", "date": "2025-01-30", "platform": "pulsem", "department": "HVAC" }, { "author": "Glenn Simmonds", "rating": 5, "text": "Ziggy was very personable, professional, and informative! Highly recommend Intelligent Design!", "date": "2025-01-29", "platform": "pulsem", "department": "General" }, { "author": "Norm Scott", "rating": 5, "text": "Marty was well prepared and I enjoyed our interaction as we discussed a replacement for our water heater.", "date": "2025-01-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Joella Austin", "rating": 5, "text": "Ziggy did a great job", "date": "2025-01-29", "platform": "pulsem", "department": "General" }, { "author": "Michelle Arnold", "rating": 5, "text": "Ziggy was amazing. Explained problem with great detail and made my.elderly Mother feel safe, secure and problem solved timely", "date": "2025-01-28", "platform": "pulsem", "department": "General" }, { "author": "Jordan Schnaps", "rating": 5, "text": "Ziggy was awesome with our HVAC maintenance. 5 stars!", "date": "2025-01-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Ken Johnson", "rating": 5, "text": "Fabian worked on my water softener and directed me to a fire suppression gauge company. Great job, great guy. Keep sending him when I have a problem . Thanks", "date": "2025-01-28", "platform": "pulsem", "department": "General" }, { "author": "Carol Starr", "rating": 5, "text": "Ziggy the technician was very professional and competent and answered all my questions.", "date": "2025-01-27", "platform": "pulsem", "department": "General" }, { "author": "irma cruz", "rating": 5, "text": "It was refreshing to have such a young totally professional like Tyler respond to my after hours request for service. Clearly, Tyler knows water heaters! He immediately troubleshot the issue with the hot water heater, restored the pilot light and patiently explained how it works. Also, he explained what the timer does and reset it. Tyler was absolutely professional and courteous; would highly recommend him. Intelligent Design should be so proud to have him as its employee.", "date": "2025-01-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Kristine Nishimura", "rating": 5, "text": "Jason Shreves, with Intelligent Design, came out to do a plumbing inspection on my mother's house. My husband and I previously had him at our home to do some repairs and he was great. Jason was very professional and hard working. He explained everything that was needed and why, and gave us estimates on the additional work that will need to be addressed so we can make informed decisions.", "date": "2025-01-26", "platform": "pulsem", "department": "Plumbing" }, { "author": "Ruth Rehm", "rating": 5, "text": "This is a followup review to our previous review as follows...Our home has been in need of extra electrical outlets. Brandon Petrovic came and did an assessment today and we were pleased with the price and the details of what he told us . I highly recommend using the Intelligent Design Company for all your Solar, Heating and Air Conditioning, Plumbing, and Electrical needs. We have used them for all these needs except Solar, which we don\u2019t have. Followup review...Brandon worked tirelessly on one of our warmest days in April putting in 4 outlets on the outside of our home. We so appreciate his flawless installation work.", "date": "2025-01-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Melissa Joliat", "rating": 5, "text": "James was very professional and quick in terms of my HVAC \u201ccheck-up\u201d. I truly appreciate his efficiency.", "date": "2025-01-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Kevin Coyle", "rating": 5, "text": "Ziggy was a pleasure!", "date": "2025-01-24", "platform": "pulsem", "department": "General" }, { "author": "Shelia Puckett", "rating": 5, "text": "Ziggy was professional and polite. He answered all my questions and was knowledgeable. Great work!!!", "date": "2025-01-24", "platform": "pulsem", "department": "General" }, { "author": "Jennifer Tate", "rating": 5, "text": "Ziggy was polite and very professional. He reviewed all the checks he did on my system, showing me photos and explaining the items reviewed. Overall a great experience with him and Intelligent Design.", "date": "2025-01-24", "platform": "pulsem", "department": "General" }, { "author": "Pete R", "rating": 5, "text": "Justin was very professional, knowledgeable and friendly. I will recommend Intelligent Design to family and friends when asked. Thank you!", "date": "2025-01-23", "platform": "pulsem", "department": "General" }, { "author": "Margaret Gozum", "rating": 5, "text": "Marty did a great job assisting Jacob with the work needed on our plumbing issues. He was knowledable and professional. Highly recommend Wood's Plumbing to family and friends.", "date": "2025-01-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Jacob Ewing", "rating": 5, "text": "Intelligent Design has been a joy to work with to address all of our home maintenance needs. After countless negative experiences with other companies, ID has been like finding an oasis in the desert. Great work across the board with options for service that make the major repairs so much less stressful. Shout out to Fabian who came by today for a plumbing inspection. He was efficient, easy to talk to, and made sure to walk through everything in detail/educate me (as much as I wanted) so that we were on the same page. We will definitely ask for him in the future!", "date": "2025-01-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Brian Costello", "rating": 5, "text": "Justin was on time, call with an ETA and has great customer service! We walked and he showed me the plan for the project. I would definitely recommend Intelligent design for great service and awesome quality work!", "date": "2025-01-22", "platform": "pulsem", "department": "General" }, { "author": "Jixs S", "rating": 5, "text": "Ziggy was very helpful and informative.", "date": "2025-01-21", "platform": "pulsem", "department": "General" }, { "author": "Gloria Davis", "rating": 5, "text": "Zachary did an awesome job inspecting our heater and air conditioner. He kept us informed of everything he was doing. Very friendly.", "date": "2025-01-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Hal Chander", "rating": 5, "text": "Ziggy- Fabulous job by Ziggy. Next time I'll make certain I have a batch of cookies waiting for him. Thanks for sending him over!", "date": "2025-01-21", "platform": "pulsem", "department": "General" }, { "author": "Diana Helzer", "rating": 5, "text": "Chris and Sammy arrived, introduced themselves, explained what they were going to do and went to work. When something came up it was explained and permission was given to proceed. I now have heat. Sooo Happy!", "date": "2025-01-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Maria Ortiz", "rating": 5, "text": "Ziggy and Eric were excellent in thoroughly explaining what is needed and why. I loved their excellent customer service!", "date": "2025-01-20", "platform": "pulsem", "department": "General" }, { "author": "Debbie Mounce", "rating": 5, "text": "Tyler was very patient, worked hard and was committed to helping me with my water line break. He explained all my options in a way I could understand. I would definitely recommend him to others.", "date": "2025-01-18", "platform": "pulsem", "department": "General" }, { "author": "robert phillips", "rating": 5, "text": "everything went well, was given great advice on our journey to purchasing a new HVAC", "date": "2025-01-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Claudine Uhring", "rating": 5, "text": "Ziggy did a great nob and was very friendly and helpful.", "date": "2025-01-17", "platform": "pulsem", "department": "General" }, { "author": "p rupert", "rating": 5, "text": "Fabian showed up on time and fixed the sink basket in my kitchen sink! Very professional, answered all my questions, and cleaned up afterward. As good as new! I highly recommend Fabian.", "date": "2025-01-17", "platform": "pulsem", "department": "General" }, { "author": "Caroline Jennings", "rating": 5, "text": "Brandon Hicks was an awesome tech with awesome customer service thanks ID", "date": "2025-01-17", "platform": "pulsem", "department": "General" }, { "author": "Suzanne Pasqual", "rating": 5, "text": "Ryan was a great technician, honest, knowledgeable, informative. Recommend 100%", "date": "2025-01-17", "platform": "pulsem", "department": "General" }, { "author": "M Pagan", "rating": 5, "text": "Shayne Wyatt did a fantastic job. Showed up on time. Very professional and did a very thorough job on my drain. Had hydroclean and my drain is now flowing without any problems. Great service and person. Would highly recommend!!!!", "date": "2025-01-17", "platform": "pulsem", "department": "General" }, { "author": "Timothy Auth", "rating": 5, "text": "Ziggy did an excellent thorough job. He performed a fast & courteous semi annual maintenance service call.", "date": "2025-01-17", "platform": "pulsem", "department": "General" }, { "author": "loraine zagula", "rating": 5, "text": "Justin did a thorough plumbing inspection, answered all my questions in understandable language, and offered doable suggestions for me to maintain my systems.", "date": "2025-01-17", "platform": "pulsem", "department": "Plumbing" }, { "author": "Jennie Watkin", "rating": 5, "text": "JP gets an A+++ for his customer service and for being so personable .He identified the problem immediately and has it fixed in no time. Give him a raise \ud83d\ude0a", "date": "2025-01-17", "platform": "pulsem", "department": "General" }, { "author": "Mark Poland", "rating": 5, "text": "Justin, was informed and answered all my questions. Explained what my 2 systems do and how they work. Very good experience", "date": "2025-01-16", "platform": "pulsem", "department": "General" }, { "author": "Stacey Kelly", "rating": 5, "text": "Professional, respectful, knowledgeable,", "date": "2025-01-16", "platform": "pulsem", "department": "General" }, { "author": "Grace Watson", "rating": 5, "text": "I\u2019ve had the best experiences with Intelligent Design. Tyler was a joy and provided a very quick and fairly priced solution for what I thought was going to be much worse! I also appreciated seeing a photo of the inside of my pipe so I can understand what is going on, without being charged extra. Plus my dog absolutely loved him and he was so sweet about the extra love he got while working. Great job again, guys! I\u2019m so glad I am a member with you for this reason!", "date": "2025-01-16", "platform": "pulsem", "department": "General" }, { "author": "James Leon Gray", "rating": 5, "text": "Jason was extremely helpful and knowledgeable. We thought our water heater needed replacement and his expertise proved otherwise. We are grateful and will recommend him and Intelligent Design.", "date": "2025-01-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Yvette Driscoll-Roos", "rating": 5, "text": "Intelligent Design is a professional company with pleasant and knowledgeable individuals. JP was very thorough, kind and had a great personality. He gave me the opportunity to ask questions and reviewed my A/C unit with me via pictures and explained the system. Thank you \ud83d\ude0a", "date": "2025-01-15", "platform": "pulsem", "department": "General" }, { "author": "Maribel Estrella", "rating": 5, "text": "Needed work on my toilets and Fabian did a great job. He is friendly and knowledgeable. I love working with this company. I have used them for many projects and they always exceed my expectations.", "date": "2025-01-15", "platform": "pulsem", "department": "General" }, { "author": "Peggy S", "rating": 5, "text": "Shayne W was very polite and had the information on the water heater we needed. He explained rather than doing a fix up which could fail we should replace the almost 11y/o unit. I didn't feel pressured into buying and he didn't try to up-sell anything. His work was thorough and efficient. I was pleased with this encounter with Woods Plumbing by Intelligent Design. Peggy S.", "date": "2025-01-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Joe Shirley", "rating": 5, "text": "The problem was fixed in a very efficient and professional manner", "date": "2025-01-15", "platform": "pulsem", "department": "General" }, { "author": "Colleen Gimbel O'Donnell", "rating": 5, "text": "We had an emergency with a broken pipe and water spraying everywhere. He came as soon as he could and did Excellent work!! Explained options and process of completion for repairs. Done timely and efficiently!! Very nice and professional!", "date": "2025-01-15", "platform": "pulsem", "department": "General" }, { "author": "Michel Lafleur", "rating": 5, "text": "Great service as usual. Zach C. Service tech.", "date": "2025-01-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Ron Flanders", "rating": 5, "text": "I am very pleased with the plumbing work done by Jacob at Intelligent Design. Professional and courteous, he did the repairs quickly and with a smile.", "date": "2025-01-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Tom Delay", "rating": 5, "text": "Knew his profession. He had a long day, but still was cheerful and did calculated and exceptional repairs", "date": "2025-01-14", "platform": "pulsem", "department": "General" }, { "author": "Michele Quintana", "rating": 5, "text": "We had a very informative and helpful consultation with Andrew. They provided excellent customer service and response time. Rather than sending a technician to address our inquiry, the owner offered to meet with us. We would highlight recommend Intelligent Design!!", "date": "2025-01-13", "platform": "pulsem", "department": "General" }, { "author": "wayne tomison", "rating": 5, "text": "Good folk and they do good work. 2 years later now and I continue to be happy with the company and people. JP Is a great HVAC person. 2025 update Zach just did a good job in updating my unit. Looking forward to getting the rest of my updates soon.", "date": "2025-01-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Charles Ostermeyer", "rating": 5, "text": "Tyler just completed a review of our water heater and plumbing system. He was prompt in arriving (actually got to our house ahead of time) and efficient in his work. He drained our water heater and checked out all water outlets. In addition he checked the line running from our house to the sewer with a camera and replaced a damaged cap on the access port to that line. Tyler was efficient and very polite. We have three more reviews of various parts of our house (roof, electrical and HVAC) and anticipate the same level of service.", "date": "2025-01-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Bob Rogers", "rating": 5, "text": "Kyle was excellent! He quickly diagnosed our heater issue. He explained the technology and operation of the part that malfunctioned. He was friendly and courteous. A joy to work with. He restored warmth to our home.", "date": "2025-01-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Roger Rivers", "rating": 5, "text": "Highly recommend and would use again. Had a variable speed blower replaced last winter and a summer tune-up service call before the heat hit this year. The tech was very knowledgeable and made several good-faith suggestions without coming across as a salesman. Update! New house, new services! Great service once again. Zach is the man.", "date": "2025-01-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Lynne Lombard", "rating": 5, "text": "Intelligent Design has been our provider for many years. Their technicians are knowledgeable, professional and courteous.", "date": "2025-01-10", "platform": "pulsem", "department": "General" }, { "author": "Matthew Bodington", "rating": 5, "text": "Another fantastic experience with Intelligent Design. Anthony was incredibly professional, knowledgeable, and could explain everything in layman\u2019s terms! Excellent service.", "date": "2025-01-09", "platform": "pulsem", "department": "General" }, { "author": "Courtney Reynolds", "rating": 5, "text": "JP was friendly and easy to talk to!!", "date": "2025-01-09", "platform": "pulsem", "department": "General" }, { "author": "Richard Day", "rating": 5, "text": "Jordan did a great job very knowledgeable and friendly. Amber is always very friendly and gets me service quickly. Thank you all Dick & Sally", "date": "2025-01-09", "platform": "pulsem", "department": "General" }, { "author": "Michael Post", "rating": 5, "text": "Justin Wise came out promptly to look at our backed up kitchen sink. He ran the snake through the drain, which cleared out some of the build-up in the drain. Then he pressured washed the pipe, which resolved the issue. He was very communicative through out the process and answered all the questions I had. Justin cleaned up the work area once he was done. I appreciate all he did to get us back up and running.", "date": "2025-01-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Carol Clark", "rating": 5, "text": "Shayne Wyatt was the most competent, courteous, polite professional during our extensive plumbing repair. Much appreciated!", "date": "2025-01-08", "platform": "pulsem", "department": "Plumbing" }, { "author": "PoorXChoices", "rating": 5, "text": "Jacob, Marty and Tyler were amazing.", "date": "2025-01-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Thomas creeden", "rating": 5, "text": "Jacob was great! He got our water heater replaced very efficiently and was a real pleasure to work with.", "date": "2025-01-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Joy White", "rating": 5, "text": "Ziggy ziggy ziggy and Tom did a fantastic job did their job and answered all my questions promptly to the best of their ability I would ask rather of them to come back at any time needed", "date": "2025-01-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Jim fretz", "rating": 5, "text": "Very processional, courteous and knowledgeable service. I would recommend Brandon P. and his electrical service to anyone.", "date": "2025-01-06", "platform": "pulsem", "department": "Electrical" }, { "author": "Ryan Qurban", "rating": 5, "text": "Always prompt and professional! Oliver and the entire staff exemplify what customer service truly means.", "date": "2025-01-06", "platform": "pulsem", "department": "General" }, { "author": "Claudia Wright", "rating": 5, "text": "Jordan is amazing! He took before and after photos of the furnace. He also offered to change a light bulb for me. Extremely polite. I will ask for Jordan the next time for a check up. (P.S. Even my shy cat loved Jordan.)", "date": "2025-01-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Douglas Kellner", "rating": 5, "text": "Johnny is an amazing technician. Professional, friendly and prompt. Got my unit up and running again! He's the best", "date": "2025-01-05", "platform": "pulsem", "department": "General" }, { "author": "Paul Simpson", "rating": 5, "text": "James did an excellent job. What was supposed to be a fall tune up turned into a logic board replacement. James efficiently diagnosed the issue, ordered the part and came back for the installation. All in a timely and highly professional manner. Folks like James are why we have been with them for many years.", "date": "2025-01-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Liz Johnson", "rating": 5, "text": "Zach was outstanding. I now have a better understanding of our system and what we need to do to maintain it properly. Thanks Zach!", "date": "2025-01-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Danny G", "rating": 5, "text": "Ziggy was polite professional he made good conversation. He mentioned some other products that might benefit us, but he wasn\u2019t pushy about them. I gave him a five out of five.", "date": "2025-01-03", "platform": "pulsem", "department": "General" }, { "author": "Larissa Grebenchtchikova", "rating": 5, "text": "Polite efficient fast", "date": "2025-01-03", "platform": "pulsem", "department": "General" }, { "author": "James Parens", "rating": 5, "text": "Kyle was great. Detail oriented and found a part that needed replacing that saved us issues this summer. Thank you, Kyle!", "date": "2025-01-03", "platform": "pulsem", "department": "HVAC" }, { "author": "B. Smith", "rating": 5, "text": "Ziggy was super polite and anxious to help in every way possible .", "date": "2025-01-02", "platform": "pulsem", "department": "General" }, { "author": "Dorothy D Dravenstott", "rating": 5, "text": "Jordan Oliver is a wonderful technician. He always goes above and beyond .", "date": "2025-01-02", "platform": "pulsem", "department": "General" }, { "author": "William Newell", "rating": 5, "text": "Jordan was very polite and knowledgeable. He tuned up my heater. I would highly recommend him.", "date": "2025-01-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Sharon Jeffus Beall", "rating": 5, "text": "We have used Intelligent Design for years and continue to rely on them for our A/C, Solar, and most recently, Plumbing needs. A gas leak was detected on our property and our gas was shut off. IDesign had plumber, Tyler Smalling, out there the same day. The job turned into a massive undertaking, which required replacement of an entire gas line due to degradation of piping installed some 30+ years ago. I cannot say enough good things about Tyler. He was professional, communicative, and our biggest advocate when it came to dealing with the legal bureaucracy of getting the gas turned back on ie: town permit requirements SWG requirements...etc. We are extremely grateful to Tyler and the IDesign team for their quality work and commitment to service!", "date": "2025-01-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Sharon Jeffus Beall", "rating": 5, "text": "We have used Intelligent Design for years and continue to rely on them for our A/C, Solar, and most recently, Plumbing needs. A gas leak was detected on our property and our gas was shut off. IDesign had plumber, Tyler Smalling, out there the same day. The job turned into a massive undertaking, which required replacement of an entire gas line due to degradation of piping installed some 30+ years ago. I cannot say enough good things about Tyler. He was professional, communicative, and our biggest advocate when it came to dealing with the legal bureaucracy of getting the gas turned back on ie: town permit requirements SWG requirements...etc. We are extremely grateful to Tyler and the IDesign team for their quality work and commitment to service!", "date": "2025-01-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Sharon Beall", "rating": 5, "text": "We have used Intelligent Design for years and continue to rely on them for our A/C, Solar, and most recently, Plumbing needs. A gas leak was detected on our property and our gas was shut off. IDesign had plumber, Tyler Smalling, out there the same day. The job turned into a massive undertaking, which required replacement of an entire gas line due to degradation of piping installed some 30+ years ago. I cannot say enough good things about Tyler. He was professional, communicative, and our biggest advocate when it came to dealing with the legal bureaucracy of getting the gas turned back on ie: town permit requirements SWG requirements...etc. We are extremely grateful to Tyler and the IDesign team for their quality work and commitment to service!", "date": "2025-01-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Valerie Garcia", "rating": 5, "text": "Ziggy did an amazing job!!", "date": "2024-12-30", "platform": "pulsem", "department": "General" }, { "author": "Philip Baca", "rating": 5, "text": "Doggy did an excellent job.", "date": "2024-12-29", "platform": "pulsem", "department": "General" }, { "author": "Concepci\u00f3n Gutierrez", "rating": 5, "text": "Absolutely amazing service with full transparency on what was happening or course of action. I highly recommend theirs business and our guy, Justin was a great, personable gentleman. Thank you very much. We are definitely keeping you in our contact list. Happy New Year to you all! \ud83e\udd17", "date": "2024-12-27", "platform": "pulsem", "department": "HVAC" }, { "author": "John Brobeck", "rating": 5, "text": "Kyle was on time pleasant in manner, had the correct part needed for repair, and made the repair quickly and with no disruption.", "date": "2024-12-27", "platform": "pulsem", "department": "General" }, { "author": "Kayemh", "rating": 5, "text": "Ziggy technician was very thorough, knowledgeable and professional and provided timely service.", "date": "2024-12-27", "platform": "pulsem", "department": "General" }, { "author": "Evelina Gonzalez", "rating": 5, "text": "Anthony did an amazing job. He was very professional and explained everything he was doing.", "date": "2024-12-27", "platform": "pulsem", "department": "General" }, { "author": "Morgan Riddle", "rating": 5, "text": "Ziggy is amazing. Super friendly, very clear communication, and he was super sweet with our dogs! Highly recommend!", "date": "2024-12-27", "platform": "pulsem", "department": "General" }, { "author": "Ron Dawson", "rating": 5, "text": "Expert level service. Very professional", "date": "2024-12-26", "platform": "pulsem", "department": "General" }, { "author": "Heather Romm", "rating": 5, "text": "Justin Wise was our plumber for today\u2019s visit and I am relieved and pleased with his performance! I have been the caretaker of this property for the past year, trying to keep everything in great working order, so imagine how I felt when the plumbing section of Intelligent Design wasn\u2019t performing up to their excellent rating. What I mean is I\u2019ve been trying to get plumbing here since July and have had no shows, no replies to my inquiries by phone or email and cancellations! Finally Amber assured me that while there were some changes things were better and would be taken care of, in walks Justin! His professionalism, was awesome, his willingness to perform his tasks and fix my disposal well he went above and beyond!!! I would highly recommend Intelligent Design for all your needs, if there is a problem they will make it right!", "date": "2024-12-26", "platform": "pulsem", "department": "Plumbing" }, { "author": "Beck Molina", "rating": 5, "text": "Had them install a new water heater at my house. Plumbing tech Fabian Desantiago did a super clean job clean job with copper and added a couple safety features we were lacking. Would for sure recommend.", "date": "2024-12-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Luis Dominguez", "rating": 5, "text": "Ziggy did an awesome job! Give him a bonus!", "date": "2024-12-23", "platform": "pulsem", "department": "General" }, { "author": "Nick Tritz", "rating": 5, "text": "Professional as always. Ziggy took care of the annual checkup quickly and walked me through his recommendations without pressuring me to accept extra work.", "date": "2024-12-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Barbara Asher", "rating": 5, "text": "I was having a seasonal inspection but also having some issues with my heating system. Johnny Guerrero came and cleaned the system and was very professional and knowledgeable. He gave information on what needed to be replaced and has the system running correctly in the meantime. Thank you so much!!!", "date": "2024-12-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Michael Ellis", "rating": 5, "text": "Shayne Wyatt service tech was very polite and friendly. Cleaned up jobs were completed. Appears to be good work. Guess we\u2019ll see in a few days. ;)", "date": "2024-12-23", "platform": "pulsem", "department": "General" }, { "author": "Jolita Meister", "rating": 5, "text": "Jordan was polite and courteous. Did a great service for us for annual checkup.", "date": "2024-12-23", "platform": "pulsem", "department": "General" }, { "author": "Gary Brown", "rating": 5, "text": "Anthony was professional and helpful", "date": "2024-12-22", "platform": "pulsem", "department": "General" }, { "author": "Stacey Hallman", "rating": 5, "text": "I can\u2019t recommend Intelligent Design enough! (I previously reviewed Greg Gonzales who did some electrical work for us also 5 stars!) Several months ago we got a mini split system installed which has been excellent. Unfortunately, it stopped working a couple of weeks ago. I called and was scheduled for expedited service. James Cavanaugh called me later that day and we figured out the issue. He ordered the parts needed and came out on Wednesday this week to fix it. The mini split was under warranty so there was no charge for the service call or to get our system fixed. John was so nice and thorough. I will definitely be using Intelligent Design for any future work! Thank you!", "date": "2024-12-22", "platform": "pulsem", "department": "Electrical" }, { "author": "Stacey Hallman", "rating": 5, "text": "I can\u2019t recommend Intelligent Design enough! Previously, we had electrical work done by Greg Gonzalez. He did a great job doing just what we needed. Several months ago we also got a mini split system installed which has been excellent. Unfortunately, it stopped working a couple of weeks ago. I called and was scheduled for expedited service. James Cavanaugh called me later that day and we figured out the issue. He ordered the parts needed and came out on Wednesday this week to fix it. The mini split was under warranty so there was no charge for the service call or to get our system fixed. John was so nice and thorough. I will definitely be using Intelligent Design for any future work!", "date": "2024-12-22", "platform": "pulsem", "department": "Electrical" }, { "author": "Stacey Hallman", "rating": 5, "text": "I can\u2019t recommend Intelligent Design enough! Previously, we had electrical work done by Greg Gonzalez. He did a great job doing just what we needed. Several months ago we also got a mini split system installed which has been excellent. Unfortunately, it stopped working a couple of weeks ago. I called and was scheduled for expedited service. James Cavanaugh called me later that day and we figured out the issue. He ordered the parts needed and came out on Wednesday this week to fix it. The mini split was under warranty so there was no charge for the service call or to get our system fixed. John was so nice and thorough. I will definitely be using Intelligent Design for any future work!", "date": "2024-12-22", "platform": "pulsem", "department": "Electrical" }, { "author": "Joseph Weinberg (Joey)", "rating": 5, "text": "Jacob is a knowledgeable craftsman and a pleasure to work with.", "date": "2024-12-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Norbert Hahn", "rating": 5, "text": "Great and fast service. Long time customer, Highly recommend Intel. Design. Thanks", "date": "2024-12-22", "platform": "pulsem", "department": "General" }, { "author": "Steve Smith", "rating": 5, "text": "The most comprehensive evaluation of my riff so far. Anthony\u2019s explanations of how to make an excellent roof left me very satisfied and knowledgeable I had a recommend him", "date": "2024-12-21", "platform": "pulsem", "department": "Roofing" }, { "author": "Wendie Bengson", "rating": 5, "text": "Great service from Zachary!!", "date": "2024-12-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Cassandra Harrison", "rating": 5, "text": "Marty the plumber from Intelligent Design installed a new water softener/conditioner this week to replace our failed leaking softener. His original job was to help us find a water leak which we detected by inspecting our water meter. Such a great detective. As soon as we found the source, Intelligent Design was able to install a new system the next day! He installed all new copper pipes and equipment with skill, professionalism and respect for our home and water needs. He cleaned up afterwards and hauled away our old softener; no easy task as it was very heavy. We got a long warranty and salt delivery also. Cost was dear but in the neighborhood of other estimates. I think the reliability and follow up that Intelligent Design employs is worth it.", "date": "2024-12-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Alyssa Silva", "rating": 5, "text": "Ziggy did a great job. much appreciated!", "date": "2024-12-20", "platform": "pulsem", "department": "General" }, { "author": "Laura Hinte", "rating": 5, "text": "Ziggy showed up on time and let us know when to expect him. He was really friendly and polite, fabulous all around!", "date": "2024-12-20", "platform": "pulsem", "department": "General" }, { "author": "Robert Page", "rating": 5, "text": "Brandon called when in his way to let me know when he would arrive. His review and analysis of the work to be done was clear and concise. He came across as highly competent and professional.", "date": "2024-12-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Rich Bolton", "rating": 5, "text": "Fabian Desantiago (Intelligent Design) inspected the plumbing for the house. He pointed out one concern and a few other items that we should keep an eye on. A very personable young man who seems to know his field well. I would be pleased to call on him when we need his expertise.", "date": "2024-12-20", "platform": "pulsem", "department": "Plumbing" }, { "author": "Tammy Morgan", "rating": 5, "text": "Manny did an amazing job painting our water damaged ceiling as well as the damage done in my closet during last install. Thank you Manny! Update: Johnny and Zach were wonderful. They were respectful of my home and continue to provide excellent service. Zach actually sold us our system and we had a huge reduction in our electricity bills. Update: Johnny returned today to repair the PVC on one of our units that was leaking condensation into our pan. He is such a professional and very kind. Thank you Johnny!", "date": "2024-12-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Jason Nelsestuen", "rating": 5, "text": "Fabian was very courteous and did a great job understanding what I needed. He fixed the leak under our sink and unplugged the drain in our shower. Thank you Fabian.", "date": "2024-12-19", "platform": "pulsem", "department": "Plumbing" }, { "author": "Marcelo H", "rating": 5, "text": "Johnny arrived on time and was very professional. He repaired the issue I was having with my system. It was not giving out heat. He also recommended and performed maintenance on my hvac unit to help with the longevity. I trust their work and have always been satisfied with the service. Thanks Johnny for the great service.", "date": "2024-12-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Kenneth Gross", "rating": 5, "text": "On time and very professional.", "date": "2024-12-19", "platform": "pulsem", "department": "General" }, { "author": "Brent Nelson", "rating": 5, "text": "Thorough and professional", "date": "2024-12-18", "platform": "pulsem", "department": "General" }, { "author": "Melissa Burns", "rating": 5, "text": "Jordan found gaps in the tape at my furnace. He applied new tape. Jordan was polite and professional. Would recommend him.", "date": "2024-12-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Spencer Wild", "rating": 5, "text": "Great service, fast, high quality. Justin was very nice and professional.", "date": "2024-12-18", "platform": "pulsem", "department": "General" }, { "author": "Edward Lyman", "rating": 5, "text": "Fit us in to address an emergency situation. Friendly accommodating, and skilled. Solved our problem and provided good advice on other plumbing heating and air conditioning systems.", "date": "2024-12-18", "platform": "pulsem", "department": "HVAC" }, { "author": "judy hamlet", "rating": 5, "text": "Jacob was excellent!! Knowledgeable, great communicator, professional and I highly recommend him!", "date": "2024-12-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Hank Shea", "rating": 5, "text": "Very glad that we again had Intelligent Design respond to our plumbing needs when our hot water tank began leaking. They responded very quickly and professionally. Jason Shreves went above and beyond in addressing our plumbing fixes and he had a new hot water tank installed on the same day! We highly recommend Jason for any plumbing needs.", "date": "2024-12-17", "platform": "pulsem", "department": "Plumbing" }, { "author": "Julie Joiner", "rating": 5, "text": "Shayne Wyatt was out to install our bathroom sinks. He did a great job and was very kind to explain some things to me. I highly recommend him to anyone needing plumbing repairs", "date": "2024-12-17", "platform": "pulsem", "department": "Plumbing" }, { "author": "Julie Joiner", "rating": 5, "text": "Shayne Wyatt was out to install our bathroom sinks. He did a great job and was very kind to explain some things to me. I highly recommend him to anyone needing plumbing repairs", "date": "2024-12-17", "platform": "pulsem", "department": "Plumbing" }, { "author": "Kathy McCarthy", "rating": 5, "text": "Ziggy did a great job\ud83d\ude4c", "date": "2024-12-17", "platform": "pulsem", "department": "General" }, { "author": "andrew clarke", "rating": 5, "text": "Jordan from Intelligent Design serviced our HVAC system today. We have been using Intelligent Design for our HVAC needs for several years now, and I continue to be impressed with the competence and friendliness of the technicians they send to our house. Today\u2019s visit was just a routine maintenance call, but Jordan was prompt, polite, and professional. He happily discussed some of the quirks of our 1950s home and its HVAC system and ductwork (which was at one point converted from an evaporative cooler setup), offering options to address some of its pain points without being pushy at all. He even left a special screwdriver behind that would help us more easily change our filters, which aren\u2019t the most convenient to access. Overall, it was a positive experience.", "date": "2024-12-16", "platform": "pulsem", "department": "HVAC" }, { "author": "David Ponchahar", "rating": 5, "text": "Shane was awesome today! Very knowledgeable and professional and kind.", "date": "2024-12-16", "platform": "pulsem", "department": "General" }, { "author": "carol stevens", "rating": 5, "text": "Brandon from intelligent design came out. Professional and polite. Job completed in a timely matter", "date": "2024-12-16", "platform": "pulsem", "department": "General" }, { "author": "Patricia Ford Ferguson", "rating": 5, "text": "Marty was respectful and personable. He was able to save us almost $300 off the original estimate. I would have had no way of knowing if he had been dishonest and out for the money. However he was honest and revealed he had discovered the problem was more easily solved than originally thought. Thank you Marty", "date": "2024-12-15", "platform": "pulsem", "department": "General" }, { "author": "evrytan", "rating": 5, "text": "Very good and prompt plumbing repair.", "date": "2024-12-15", "platform": "pulsem", "department": "Plumbing" }, { "author": "Warren Priddy", "rating": 5, "text": "James did an excellent job. He looked at the two problems and discussed what needed to be done. Did them in an efficient and well done manner.", "date": "2024-12-14", "platform": "pulsem", "department": "General" }, { "author": "Dennis Winsten", "rating": 5, "text": "Matt was very conscientious and thorough with our solar diagnosis and repair. Highly recommend!", "date": "2024-12-14", "platform": "pulsem", "department": "Solar" }, { "author": "Henry Wallace", "rating": 5, "text": "Great company! Jordan was courteous, informative, and did what was needed.", "date": "2024-12-13", "platform": "pulsem", "department": "General" }, { "author": "Mark Mickekson", "rating": 5, "text": "Zach and Jordan were wonderful. Excellent service. I refer them all the time!!", "date": "2024-12-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Sukhendu Barua", "rating": 5, "text": "Marty came to my house to give an estimate for a job I requested. He was courteous and professional, to the time to listen to my issues and answered all my questions.", "date": "2024-12-12", "platform": "pulsem", "department": "General" }, { "author": "Carl Holmberg", "rating": 5, "text": "Brandon P provided effective, friendly, and informative service for the tricky, multi-throw electrical switch I needed replaced. I look forward to working with him again.", "date": "2024-12-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Brenda Vance", "rating": 5, "text": "Ryan was extremely helpful, he was very informative of why and how my faucet was leaking. He listened, and understood exactly what was happening.", "date": "2024-12-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Laura Gudenkauf", "rating": 5, "text": "Ziggy did a great job with our check-up. He was timely, friendly, and informative, providing good suggestions for preventative maintenance without being pushy.", "date": "2024-12-12", "platform": "pulsem", "department": "General" }, { "author": "Thomas Kevett", "rating": 5, "text": "Kyle did a wonderful job responding to my brother\u2018s heating problem and calling me to communicate with me what was going on I really Appreciate him and thank you", "date": "2024-12-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Sean Comfort", "rating": 5, "text": "Justin Wise was very quick with a solution to our hose bib problem. He arrived only a few hours after we called Intelligent Design. He also recommended an alternate fix and provided a bid for our consideration. Justin was very courteous and easy to talk with. We would recommend Justin to come back and serve us and others in our Quail Creek community.", "date": "2024-12-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Mark Hughes", "rating": 5, "text": "ID did a plumbing inspection for us as part of our maintenance plan. The technician, Fabian Desantiago, did an excellent and thorough job that included our bathrooms, kitchen, laundry, water heater, even the drain pipe to the sewer line. Fabian walked us though everything, step by step. It's a good feeling being able to trust that everything is in order.", "date": "2024-12-12", "platform": "pulsem", "department": "HVAC" }, { "author": "sadiedog96", "rating": 5, "text": "I got here from Michigan, for the winter on 9/14/24. My air condition was not running. Sunday, i called Intelligent Design. Jordan came and looked at everything to determine the problem. It was a Burned out motor. Jordan told me he would order the part Monday morning and if it didn\u2019t come in, he would have someone bring over a small air conditioner for my bedroom window. There was no emergency charge to come on a Sunday and he got the part on Monday. Jordan came installed it, checked my filters, checked the whole system gave me tons of information about it and I signed up for a year agreement. I couldn\u2019t ask for better service. I also hope I can get Jordan every time! I\u2019m sure the whole staff is competent! Jordan was an amazing young man. Thank you , Mary Heffner", "date": "2024-12-11", "platform": "pulsem", "department": "General" }, { "author": "John Heacock", "rating": 5, "text": "Shayne wyatt is very professional and knowledgeable. He is very confident with what he does. It is beautiful to have somebody to come in as a customer when we look at somebody like you that\u2019s doing the job that you did you know that\u2019s a good feeling he is very polite as well.", "date": "2024-12-11", "platform": "pulsem", "department": "General" }, { "author": "Brielle", "rating": 5, "text": "I\u2019ll start this review by highlighting two things: (1) I\u2019m generally skeptical about plumbers and (2) I\u2019m often too busy to leave a review. BUT Tyler Smalling is by far the best plumber we\u2019ve ever worked with. He worked quickly, but did not compromise on being thorough or the quality of his work. He was able to identify an issue that two other technicians from other companies had missed (pictured below). He will give you a straight answer regardless of whether there\u2019s a financial benefit to him/the company and I think this is so valuable when you\u2019re in a situation where you need someone to be a straight shot and not play up the damage (or the associated cost). I couldn\u2019t recommend him more and I also would say the company as a whole is very communicative and attentive to your needs!", "date": "2024-12-11", "platform": "pulsem", "department": "Plumbing" }, { "author": "Fitz", "rating": 5, "text": "Marty the plumber was awesome we had no hot water with family in town he stay till 2000 hrs to make sure we had hot water for the next day we really appreciate solid work ethic Andrew give him a raise", "date": "2024-12-11", "platform": "pulsem", "department": "Plumbing" }, { "author": "john camm", "rating": 5, "text": "Anthony Lui did an excellent job on my AC system!!", "date": "2024-12-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Stephanie Freeman", "rating": 5, "text": "Can't say enough about how happy we are with the services of Marty and Ryan with Intelligent Design. This team of plumbing experts worked long hours to fix the major problem we had with our deteriorating cast iron pipes. For 7 days these hard working, personable and caring young men took care of our plumbing needs and kept us apprised of what was going on as the job went on. They were courteous, communicative, friendly and punctual. Thank you gentlemen!", "date": "2024-12-10", "platform": "pulsem", "department": "Plumbing" }, { "author": "Rayna Ruiz", "rating": 5, "text": "JP is a great technician and very polite.", "date": "2024-12-10", "platform": "pulsem", "department": "General" }, { "author": "J3hikes", "rating": 5, "text": "Just completed our yearly inspection of our furnace. I am impressed by the professional & knowledgeable actions of our service technician Jordan Oliver displayed today. Looking forward to next years inspection.", "date": "2024-12-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Barbara Halbrook", "rating": 5, "text": "Intelligent Design changed my furnace filter and checked HVAC system. I was very pleased with the service. Had a great visit - Rob was prompt, pleasant and helpful. I am very pleased with the service. Kyle was my technician and is always pleasant and does a great job. Likes my dogs too!", "date": "2024-12-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Bob Stephens", "rating": 5, "text": "Shayne Wyatt installed a garbage disposal and replaced cartridge in tub faucet. Very knowledgeable and friendly. Highly recommend!", "date": "2024-12-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Peggy Goulding", "rating": 5, "text": "Marty was quick to respond, and he let us know his schedule and ETA. Quickly solved the problem and checked a few other things, too! Great guy! Update:02/22/24 Promptly arrived and kept me notified. Elyjah is courteous and professional.", "date": "2024-12-10", "platform": "pulsem", "department": "General" }, { "author": "Tom Gerber", "rating": 5, "text": "We have been a customer of Intelligent Design for 8 years, they are extremely responsive and all the technicians we have had service our units have been very professional. Ziggy was awesome!", "date": "2024-12-09", "platform": "pulsem", "department": "General" }, { "author": "Peggy Ober", "rating": 5, "text": "Jonny G addressed questions regarding our heater. He was knowledgeable and we felt confident in his giving us maximum efficiency with our heater.", "date": "2024-12-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Suzanne Zug", "rating": 5, "text": "Johnny TOTALLY ROCKS!! So very helpful!!", "date": "2024-12-09", "platform": "pulsem", "department": "General" }, { "author": "Gene Hoyme", "rating": 5, "text": "Ziggy did a great job servicing our HVAC today. We are pleased with ID as always!", "date": "2024-12-09", "platform": "pulsem", "department": "HVAC" }, { "author": "tim powers", "rating": 5, "text": "Steve did a great job fixing my roof! Super fast service! My cats even liked him.", "date": "2024-12-08", "platform": "pulsem", "department": "Roofing" }, { "author": "Mary Ann Jones", "rating": 5, "text": "Shane Wyatt was very professional and thorough, checking every area of plumbing and made sure that there were no problems.", "date": "2024-12-07", "platform": "pulsem", "department": "Plumbing" }, { "author": "John Meech", "rating": 5, "text": "So our 2 year old water heater blew up. Trying to get it repaired under warranty was a nightmare as parts were not available. 12 days into no hot water I contacted Intelligent Design. I was told they had a plumber on a job not to far away and he could come over as soon as he was done. The company texted me with a picture and bio for Justin stating he was on his way. Justin called me and gave me his eta. communication from both the company and Justin was something I've never seen before. Less than 2 hours later Justin shows up. I explained our problem and told him I wanted an estimate for both a standard tank water heater and a Tankless system. Justin spent well over an hour giving me the pro and cons of each system and explaining in detail the tankless. We have had 4 standard water heaters in this house since 2006. Justin was very knowledgeable, and patient with me. 15 minutes after he left I had 2 written estimates on Wednesday afternoon. We discussed it and decided on the Tankless System. I called Intelligent Design back around 4:00 pm Wednesday and told them to get us on the schedule for the installation. I was told they could install it on Friday. knowing that we had been without hot water. They said Justin would be at our house between 8:00-10:00. Justin called me to say he was on his way but had to stop for more supplies. Justin showed up at 10:00 and got right to work removing the old water heater. Justin worked all day he left our house around 7:00 pm. He took one short 5 minute break, didn't eat, was not on his phone. His work is second to none. His work is neat and cleaned very professional. Justin took his time to make sure the area was protected from any damage. I asked him about being here so late, and he said he would be there no matter how long it took to get us hot water. 7:30 last night I took my first HOT shower in my own home in 14 days. Customer service is a thing of the past with so many companies these days. they could all learn from Intelligent Design and Justin. The only con to the tankless system is the price. But you get what you pay for. We paid for quality, and definetly got quality. I highly recommend Intelligent Design and Justin! John M", "date": "2024-12-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Don Marilyn", "rating": 5, "text": "Kyle was a great help and taught me how to set and run the system. We truly appreciate the comfort that we mow enjoy.", "date": "2024-12-07", "platform": "pulsem", "department": "General" }, { "author": "Jeff Ferguson", "rating": 5, "text": "James and Kyle did a great job. .Kept us well informed, cleaned up and were friendly.", "date": "2024-12-06", "platform": "pulsem", "department": "General" }, { "author": "Rosemary Simpson", "rating": 5, "text": "Zach and Johnny did an excellent job and provided wonderful service.", "date": "2024-12-06", "platform": "pulsem", "department": "HVAC" }, { "author": "John Palmer", "rating": 5, "text": "Brandon P came today and did a fantastic job as always.", "date": "2024-12-06", "platform": "pulsem", "department": "General" }, { "author": "Barbara Kurator", "rating": 5, "text": "Johnny and Zach did an excellent job performing service on my house. They were extremely careful with my animals. I can't wait to have them out again", "date": "2024-12-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Angela Bhalla", "rating": 5, "text": "Shayne did an excellent job. I felt no pressure from him and he treated our concerns and answered our questions quickly and efficiently. He is a great edition to the team!", "date": "2024-12-06", "platform": "pulsem", "department": "General" }, { "author": "Janice Simcoe", "rating": 5, "text": "Kyle does a great job cleaning and installing our filters! We appreciate his thorough job. And our puppy loves him.", "date": "2024-12-06", "platform": "pulsem", "department": "General" }, { "author": "Ben Pearce", "rating": 5, "text": "Fabian Desantiago showed up on time, completed the work, cleaned up and stayed late untill the work was done. Very happy with his service.", "date": "2024-12-06", "platform": "pulsem", "department": "General" }, { "author": "Kathleen Brooks", "rating": 5, "text": "Ziggy did a great job. Very professional and knowledgeable. \ud83d\udc4d\ud83c\udffb\ud83d\udc4d\ud83c\udffb", "date": "2024-12-05", "platform": "pulsem", "department": "General" }, { "author": "Rose Willoughby", "rating": 5, "text": "Fabian was a wonderful, efficient, tolerant, proffessional. He was a delight to have here to fix the problem. He handled the blip with grace and a smile. He is worth more than you pay him.", "date": "2024-12-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Krista White", "rating": 5, "text": "Kyle is an amazing tech!!! Very thorough always keeping our system working. Must also be an amazing trainer because he\u2019s always training the new guys. Thank you for hiring amazing techs!!!", "date": "2024-12-05", "platform": "pulsem", "department": "General" }, { "author": "Travis Koenig", "rating": 5, "text": "Johnny Guerrero was kind and informative and very proactive to make sure our air conditioner was working at its fullest capabilities!! He was able to fix the problem in a timely and affordable matter.", "date": "2024-12-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Paula Temperilli", "rating": 5, "text": "Tim did an excellent job telling me about the advantages of the units we purchased. He followed through after the bid answering more questions. He also provided us a very competitive bid for a superior product.", "date": "2024-12-05", "platform": "pulsem", "department": "General" }, { "author": "Cassandra Ezzo", "rating": 5, "text": "Johnny G. Was very friendly and explained everything about my hvac system service well . Thank you !", "date": "2024-12-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Butler Gates", "rating": 5, "text": "Kyle is friendly, honest, and knowledgeable. Highly recommended!", "date": "2024-12-04", "platform": "pulsem", "department": "General" }, { "author": "Miguel Soto", "rating": 5, "text": "Jp always delivers a great service!!!", "date": "2024-12-03", "platform": "pulsem", "department": "General" }, { "author": "Chris Pablo", "rating": 5, "text": "Great visit with Kyle. Pleasant and explains well! - Jerri Uitti", "date": "2024-12-03", "platform": "pulsem", "department": "General" }, { "author": "Tony Brefeld", "rating": 5, "text": "Anthony was very thorough and made good suggestions", "date": "2024-12-03", "platform": "pulsem", "department": "General" }, { "author": "Supersour Dzle", "rating": 5, "text": "Tyler was awesome, took care of our needs! Was able to figure out how to fix plumbing on a house from the 1950s, would recommend him anytime!", "date": "2024-12-03", "platform": "pulsem", "department": "Plumbing" }, { "author": "Dina Dalton", "rating": 5, "text": "Kyle, from Intelligent Design came over to check out my furnace! Not only was he, efficient, knowledgeable, and friendly, He was wonderful with my four dogs! Kyle is a real asset to the Intelligent Design family! They are very lucky to have him!", "date": "2024-12-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Richard Wintory", "rating": 5, "text": "My recent service experience is why I\u2019m a loyal Woods plumbing customer. Fabian thoroughly reviewed our needs spotted and then fixed a problem I\u2019d overlooked before doing a great job replacing our worn out disposal. He\u2019s ordered parts for the rest and I\u2019m looking forward to his return to finish our repairs with the same outstanding service!", "date": "2024-11-30", "platform": "pulsem", "department": "HVAC" }, { "author": "Cris Poole", "rating": 5, "text": "Ziggy Lebi came by yesterday to check and maintain our mini slit system. He was personable and knowledgeable. Ziggy answered my questions about cleaning the system and explained the process and what the cost would be.", "date": "2024-11-28", "platform": "pulsem", "department": "General" }, { "author": "Julie Rys", "rating": 5, "text": "I am not a customer, but I received a call offering services from Intelligent Design. The owner promptly called me to apologize for the sales call, and I am very grateful for this recognition. I feel that this is a representation of integrity.", "date": "2024-11-27", "platform": "pulsem", "department": "General" }, { "author": "Richard Morse", "rating": 5, "text": "Matt silently drove up right on time. He was already replacing the cell phone card and coordinating it with the system when I walked outside. He is very professional and gave me his card for any questions or concerns. Excellent and friendly service! Richard Morse", "date": "2024-11-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Betty balkovic", "rating": 5, "text": "Ziggy did a great job!", "date": "2024-11-27", "platform": "pulsem", "department": "General" }, { "author": "John Comegys", "rating": 5, "text": "Ziggy Lebi was great! Hire him!.", "date": "2024-11-27", "platform": "pulsem", "department": "General" }, { "author": "Taylor Woodworth", "rating": 5, "text": "Anthony came over to do a routine maintenance inspection on my AC and he was great! Very respectful and very informative and offered me some upgrades that will help with air quality of my house. Amazing experience, I love Intelligent Design!", "date": "2024-11-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Wayne Brown", "rating": 5, "text": "Outstanding, professional service! Eric, Ty, and Raphael went above and beyond to not only solve a longstanding issue with my home\u2019s air flow, but they even stuck around and helped move an extremely heavy pallet of tiles into our garage! Great guys and great service!!", "date": "2024-11-26", "platform": "pulsem", "department": "General" }, { "author": "Heather Romm", "rating": 5, "text": "Jordan Oliver was very respectful. He was very knowledgeable as well. Jordan went the extra mile by changing our air filters and looking to see how our system can run more efficiently! Thank you!", "date": "2024-11-26", "platform": "pulsem", "department": "General" }, { "author": "Heather Romm", "rating": 5, "text": "Jordan Oliver was very respectful. He was very knowledgeable as well. Jordan went the extra mile by changing our air filters and looking to see how our system can run more efficiently! Thank you!", "date": "2024-11-26", "platform": "pulsem", "department": "General" }, { "author": "Laura Kassel", "rating": 5, "text": "Kyle was courteous & professional as always. Explained what he was doing & really helpful. He even got my dogs seal of approval.", "date": "2024-11-25", "platform": "pulsem", "department": "General" }, { "author": "Marcy Blacker", "rating": 5, "text": "Justin changed out my anode rod quickly and neatly! The only problems I've ever had with this company involve their recent outsourcing of after-hours phone lines. Always call the home office to confirm appointments made after hours!", "date": "2024-11-25", "platform": "pulsem", "department": "General" }, { "author": "Debi Norris", "rating": 5, "text": "JP always does a fantastic job every time he comes out. Thank you!!", "date": "2024-11-21", "platform": "pulsem", "department": "General" }, { "author": "Sydney Bennett", "rating": 5, "text": "Tyler was amazing! He was quick, efficient, friendly, professional, and an expert in his field. We hope to not have to use them in the future, but know we are covered if we need to.", "date": "2024-11-21", "platform": "pulsem", "department": "General" }, { "author": "Damian Carbajal", "rating": 5, "text": "I've been working with Jacob Jameson and his team on various plumbing issues that developed since August. We migrated the gas water heater and installed an electric on on the side of the house. Along with the work outside, we installed an awesome water softener system that has produced incredible results. We now have new toilets and valves which give me a great peace of mind. This job initially was for a leak near the fridge but became a whole kitchen remodel. Invasive processes like this can be daunting and stressful but the guys at I-design made the process bareable. They tend to be courteous, professional, and knowledgeable on the tasks at hand. I'm happy with all the work that's been conducted thus far and do intend on collaborating with intelligent design in the future.", "date": "2024-11-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Wendy Blackwell", "rating": 5, "text": "Brandon Hicks provided excellent service!", "date": "2024-11-21", "platform": "pulsem", "department": "General" }, { "author": "S Osborne", "rating": 5, "text": "We had our pluming inspection done today by Jason Shreves of Intelligent Design. He did an outstanding job inspecting our water and sewer. We viewed with him the video image of our older clay sewer pipes outside of our house with some roots coming in. He patiently listened to and answered our questions. We received a quote on repairing our sewer pipes in two different manners and chose to repair by replacing the older clay pipes. We are very happy with Jason and know that he will do a great job on the replacement. On the same day we had our heating system inspected by Jordan Oliver of Intelligent design. He did a though job of cleaning and testing the heating system and also helped us with some filter issues we have been having by teaching us the best fan operation settings in the system menu settings.", "date": "2024-11-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Jeff Kantor", "rating": 5, "text": "Quickly found problem and corrected it.", "date": "2024-11-20", "platform": "pulsem", "department": "General" }, { "author": "Mike Pratt", "rating": 5, "text": "JP and Ziggy did a great job replacing the plugged condensate line. Very good quality work, efficiently done. Thank you.", "date": "2024-11-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Kim Olson", "rating": 5, "text": "Intelligent design has been an immense help over and over for many problems that I have had with my home. Like finding out that my entire AC duct work needed to be redone, roofing repairs, plumbing repairs, solar installation, and our electrician even helped us determine that a bunch of weird electrical abnormalities in the house weren't from a ghost. \ud83e\udee3\ud83d\udc7b Anytime I call they are ready to help and have quick scheduling and great availability. Justin was just here fixing a septic access pipe that was leaking septic gas and did a wonderful job. I can't recommend their company enough! Great professionalism, service, value and expertise. Thank you intelligent design!", "date": "2024-11-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Marcia D Quiroz", "rating": 5, "text": "Justin found out right away that the leak was not a plumbing problem but from a rusted out hole in our home\u2019s original sink. We are aware of short term fixes. We\u2019ve been watching that area for years and know it may be the time has come for a new sink. We\u2019re getting a quote for doing the demo and installation. That was 2 years ago! Then this week our water heater needed replacing. He talked us through the various options within a few hours from our call, and helped us make a good decision. Got our heater replaced in 24 hours, from beginning to end! We\u2019re very happy with his service and with Intelligent Design.", "date": "2024-11-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Jerome Glass", "rating": 5, "text": "New A/C units incompatible with existing thermostats, replaced thermostats at no cost. Kyle, Dustin & Alex did a great job.", "date": "2024-11-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Ronda Ammon", "rating": 5, "text": "JP took a lot of time describing how the system works as well as answering our many questions. Once we were educated, the system sold itself. JP is a wonderful and caring guy. No pressure to buy. We would highly recommend Jp & his product!", "date": "2024-11-19", "platform": "pulsem", "department": "General" }, { "author": "Elizabeth Harris", "rating": 5, "text": "Intelligent design Maintenance program is invaluable. I had a few maintenance inspections in the past few weeks. HVAC inspection was very thorough and Kyle provided full explanation of what he did and why. All technicians have been on time and provided ample notice to ensure I could be home. Kyle was kind to my dog and performed his inspection in a timely manner while keeping quality high.", "date": "2024-11-18", "platform": "pulsem", "department": "HVAC" }, { "author": "James G Baker", "rating": 5, "text": "We've used Intelligent Design for the past few years and have never been disappointed. Kyle, our Intelligent Design service tech, was very professional, friendly, and knowledgeable. He arrived when promised and was very thorough. He did a thorough check of our furnace. I wouldn't hesitate to recommend Intelligent Design for AC/Heating services. Actually, it's the only company I'd recommend.", "date": "2024-11-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Debby Williams", "rating": 5, "text": "Marty A did a great job. Very helpful and friendly", "date": "2024-11-18", "platform": "pulsem", "department": "General" }, { "author": "susan frank", "rating": 5, "text": "Johnny was able to get my furnace running and stopped the rattling noise. He also educated me on filter choices and gave me great information. I will definitely call if I have hvac issues in the future!", "date": "2024-11-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Kurni", "rating": 5, "text": "Anthony was able to find a leak pipe in our furnace and recommended to fix it before fire hazzard could occur. He told us the price before the repair and did the repair clean and quick. He also explained new different air filtreation types that he recommended us to replace our 20 yrs old AC/furnace units. He didn't push us to buy, but recommended to book an appointment with their sale team if we think about it.", "date": "2024-11-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Joseph Anderson", "rating": 5, "text": "They did a great job. Were very responsive. When unexpected things happened they were quick to respond and solve the problem. Fabian did a great job.", "date": "2024-11-16", "platform": "pulsem", "department": "General" }, { "author": "Joseph Anderson", "rating": 5, "text": "They did a great job. Were very responsive. When unexpected things happened they were quick to respond and solve the problem. Fabian did a great job.", "date": "2024-11-16", "platform": "pulsem", "department": "General" }, { "author": "John Cochran", "rating": 5, "text": "Tim Powers did a fantastic job of presenting the proposal. We are very impressed with ID from top to bottom. The proposal was thousands under the other quotes we obtained. We are very pleased. The instalation was carried out quickly and expertly by ID technicians Steve and Brain. They started the job at 8:00AM and were completely through by 3:30PM. They provided flawless workmanship to a create truly intelligent climatization system for our Arizona room. We are thrilled! Jordan Oliver, a minisplit specialist, completed repair work on our unit. Jordan's work was impecable. We will certainly request his assitance in the future for maintanence/repair of our minisplit. Jordan is just one on the many expert technicians at Intelligent Design. We could not be more pleased with their work.", "date": "2024-11-16", "platform": "pulsem", "department": "General" }, { "author": "Yvonne Peppers", "rating": 5, "text": "Jordon Oliver and Amber do a great service job. They have great customer service and dependable on time. Recommend to anybody check them out.", "date": "2024-11-16", "platform": "pulsem", "department": "General" }, { "author": "Bill Waletitsch", "rating": 5, "text": "Ryan Sandoval was professional, prompt and thorough with his work. He did an excellent job of clearing our washer drain which has been plaguing us for several years. Ryan gave clear explanations of each step in the process as they were done. New p-trap and drain. Tested draining washer, faster than ever! Ryan also installed a bidet and soft close seat on master bath toilet.We\u2019ll continue to use Intelligent Design for all of our HVAC, electrical and plumbing needs in the future.", "date": "2024-11-15", "platform": "pulsem", "department": "HVAC" }, { "author": "tom tomlinson", "rating": 5, "text": "Always professional and excellent communicators. Technician Anthony performed seasonal inspection/maintenance of HVAC system, He was thorough , courteous and respectful of the property. He explained his findings and various system functions well", "date": "2024-11-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Rebecca Bergman", "rating": 5, "text": "Kyle showed great attention to servicing our AirConditioner & addressing the issues that need to be fixed. He was also very personable!", "date": "2024-11-14", "platform": "pulsem", "department": "General" }, { "author": "Jill Doyle", "rating": 5, "text": "Johnny is amazing! Very knowledgeable, efficient, and polite! Thank you for taking great care of us!!", "date": "2024-11-14", "platform": "pulsem", "department": "General" }, { "author": "Rich Brown", "rating": 5, "text": "Justin was fantastic at explaining all details of what services Intelligence Design Offers. The quality I enjoyed most about Austin was his attention to finer points of a particular service, and the honesty in which he described his narrative. Austin is a great asset to his company. I wish all sales representative were like Austin.", "date": "2024-11-14", "platform": "pulsem", "department": "General" }, { "author": "Linda W", "rating": 5, "text": "Ryan was exceptionally competent pleasant and very professional. he explained everything to me about costs and what needed to be done to remove my old faucet and install my new one. He assisted me and learning how to use my new faucet and what to watch for. He also cleared my plumbing line for me, which was not flowing correctly, which I did not even ask him to do. I always feel confident when Ryan is here. I have used him in the past and I hope to use him in the future. He indeed is an asset to his company, as well as to the customers that he serves.", "date": "2024-11-14", "platform": "pulsem", "department": "Plumbing" }, { "author": "Vivian Smith", "rating": 5, "text": "Kyle B. is the best!! I trust his advice for care of my HVAC. He is courteous, efficient, knowledgeable.", "date": "2024-11-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Don Hamilton", "rating": 5, "text": "JP was doing his thang making it awesome", "date": "2024-11-13", "platform": "pulsem", "department": "General" }, { "author": "L.T. Pratt", "rating": 5, "text": "Mr. Grino was very pleasant, showed up on time , and very through. He discovered a small gas leak we had and instructed us on what to do. He set up a follow up appointment to correct the leak. Great service!", "date": "2024-11-13", "platform": "pulsem", "department": "Plumbing" }, { "author": "Derry Siers", "rating": 5, "text": "Michael did an excellent job doing the plumbing inspection. He was professional and thorough. Would be happy to have him back. 11/12/2024 Elijah has been exceptional in providing information about my system s. As always your staff and technicians are beyond terrific .", "date": "2024-11-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Brian Hodgson", "rating": 5, "text": "Fabian was very prompt, thorough, and accommodative. Would definitely recommend and use him again", "date": "2024-11-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Edward smith", "rating": 5, "text": "Well, never fun to hear your A/C needs expensive work but Brandon was very helpfull and thorough unlike others that I have called in the past. Not looking forward to the cost but very much excited to have my system running right again. Also sold on the membership program with Intelligent Design. Not to mention, any time I have had anyone from Intelligent Design at my house, they have always been polite and professional and happy to help and do the job fully. Wish I had had them replace my system 6 years ago to begin with.", "date": "2024-11-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Lyn Socks", "rating": 5, "text": "JP came and did a great job in preparing our furnace for the winter. Checked everything over . Ran it to specifications, made recommendations, for cleaning the fan wheel next time and issued a detailed report.", "date": "2024-11-12", "platform": "pulsem", "department": "HVAC" }, { "author": "teri guenther", "rating": 5, "text": "James saved us today after the heat didn't work at our vacation rental property. He came out same day and fixed it! He was so nice and gained a new customer. Thank you James!", "date": "2024-11-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Cindy Davis", "rating": 5, "text": "Brandon, our electrician from Intelligent Design, was super! Friendly, professional, efficient, prompt, dedicated and left no mess. He even listened to my husband's silly stories. Every one at Intelligent Design has been stupendous, from the Schedulers and Customer Service reps, the Sales rep, Zach, and all the installers! Everyone has been professional and friendly and incredibly helpful. We highly recommend working with Intelligent Design!", "date": "2024-11-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Kathy Abbott", "rating": 5, "text": "They did a great job of diagnosing the problem, getting needed parts and installing them.", "date": "2024-11-10", "platform": "pulsem", "department": "General" }, { "author": "Sally Bryant", "rating": 5, "text": "Amazing service. Thank you Kyle for helping my 96 year old father stay warm! If we need a service call again we want Kyle to respond. Thanks again for amazing service.", "date": "2024-11-10", "platform": "pulsem", "department": "General" }, { "author": "Jeff Fookson", "rating": 5, "text": "Work was great. My heat problem was fixed with great skill. I am delighted. Kyle was my tech and he was terrific.", "date": "2024-11-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Matt", "rating": 5, "text": "Fabian and the Intelligent Design team are amazing! They are extremely thorough and make sure our home is running efficiently. I feel very lucky to be in such good hands.", "date": "2024-11-08", "platform": "pulsem", "department": "General" }, { "author": "C Ried", "rating": 5, "text": "Yea, heat is working, Kyle came the same day to get the system going.", "date": "2024-11-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Nicole B", "rating": 5, "text": "Brandon P. did an outstanding job on what I was asking for. Even in addition, installed the mount for EV System. Enjoyed having Intelligent Design doing my work.", "date": "2024-11-08", "platform": "pulsem", "department": "General" }, { "author": "Desi Tuey", "rating": 5, "text": "Alex G with Intelligent Design provided exceptional service. He was highly professional and thorough in his work, explaining each aspect of the service in detail. I especially appreciated how he presented before and after pictures to illustrate the items he maintained, ensuring transparency and clarity throughout the process. His dedication and expertise were evident, making the experience seamless and reassuring. I highly recommend Alex G to anyone seeking quality, professionalism, and clear communication!", "date": "2024-11-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Janet Averill", "rating": 5, "text": "JP Pratt was very helpful and performed my service quickly and thoroughly. I really appreciated his thoughfulness.", "date": "2024-11-08", "platform": "pulsem", "department": "General" }, { "author": "Thomas Turos", "rating": 5, "text": "Brandon Hicks of Intelligent Design was very thorough in his work on our heating system! Much appreciated!", "date": "2024-11-08", "platform": "pulsem", "department": "HVAC" }, { "author": "David Kimbrell", "rating": 5, "text": "Jordan was very professional and friendly. Got my heat back on working. Tracy in the dispatch office was cool and made my appointment, no worries. Excellent service. \ud83d\udc4d\ud83c\udffc \ud83d\ude0a", "date": "2024-11-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Guns", "rating": 5, "text": "Jordan and Amber continue to do outstanding work.", "date": "2024-11-08", "platform": "pulsem", "department": "General" }, { "author": "Alyssa Madlyne", "rating": 5, "text": "Jacob was great - knowing and professional", "date": "2024-11-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Alison Barrett", "rating": 5, "text": "JP and Johnny did an excellent job getting my gas heater set for winter.", "date": "2024-11-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Thomas Patzke", "rating": 5, "text": "JP was very thorough, analyzed the problem and presented the options. Great service!", "date": "2024-11-07", "platform": "pulsem", "department": "General" }, { "author": "stevedisch71", "rating": 5, "text": "Timely , top notch service by JP and Johnny!", "date": "2024-11-07", "platform": "pulsem", "department": "General" }, { "author": "Barbara Osar", "rating": 5, "text": "Jp and Johnny came out and helped me get my furnace fixed and running 5star service", "date": "2024-11-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Samantha Robbins", "rating": 5, "text": "Greg was amazing and thorough in looking at the electrical of my house. Offered me many options on how the issue can be taken care of in my budget. Very skilled in customer service", "date": "2024-11-07", "platform": "pulsem", "department": "Electrical" }, { "author": "Alan Fedie", "rating": 5, "text": "We were very happy with Greg. Friendly and informed. Good job Greg!", "date": "2024-11-06", "platform": "pulsem", "department": "General" }, { "author": "bronzeagle", "rating": 5, "text": "Matt did an excellent job in finding the problem, then solving the problem. Excellent workmanship....", "date": "2024-11-06", "platform": "pulsem", "department": "General" }, { "author": "Kismet Channel", "rating": 5, "text": "Our installer Ryan was brilliant and proficient with every detail.", "date": "2024-11-06", "platform": "pulsem", "department": "General" }, { "author": "David Guldager", "rating": 5, "text": "Alex G from Intelligent Design did a great job on our AC unit and was prompt, courteous and thorough.", "date": "2024-11-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Lorna Lopshire", "rating": 5, "text": "Jordan was very professional and spent a great deal of time explaining any problems we have with our heater. I am a real estate agent and have been for 35 years, and was very pleased with his knowledge and work. I will recomend him in the future to my clients through your company. Thank you for sending him out to us.", "date": "2024-11-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Larry Leitman", "rating": 5, "text": "Shane represented himself and his company well. He did his job efficiently and helped prolong the life of my water heater by doing pre-maintenance.", "date": "2024-11-05", "platform": "pulsem", "department": "HVAC" }, { "author": "John Kiber", "rating": 5, "text": "Very pleased! Professional knowledgeable and thorough Would recommend highly", "date": "2024-11-04", "platform": "pulsem", "department": "General" }, { "author": "Thomas Edling", "rating": 5, "text": "Greg did a fantastic job. He is knowledgeable and personable and shows he really cares about his profession and helping clients. I would be very happy and grateful to have Greg work with me in the future on any project.", "date": "2024-11-04", "platform": "pulsem", "department": "General" }, { "author": "Joe Gable", "rating": 5, "text": "Jordan was very friendly and efficient technician who performed the HVAC maintenance on our Trane unit. He explained exactly what was involved with the yearly maintenance and showed me the unit beforehand. Finally, he showed me the after and also let me know what was recommended (blower wheel cleaning) for next time. I would highly recommend him for any HVAC needs.", "date": "2024-11-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Lisa Lueck", "rating": 5, "text": "Great communication skills", "date": "2024-11-04", "platform": "pulsem", "department": "General" }, { "author": "Tracie Martinez", "rating": 5, "text": "Excellent service. Brandon Hicks is an excellent technician. I wish more people were like him. Thank you.", "date": "2024-11-04", "platform": "pulsem", "department": "General" }, { "author": "Joe Bell", "rating": 5, "text": "Edit: Richard helped us recently with an inspection and routine service of our HVAC. He is everything you look for in a service professional \u2013 friendly, punctual, and professional. I really enjoyed his visit. Alex was our most recent professional. He was prompt, courteous, professional, and thorough. Jordan helped us during this visit. He's smart, professional, and courteous. Great service! We can\u2019t say enough about our Intelligent Design service professional, JP. He is prompt, professional, thorough, and courteous. In our 26 years of owning a home, he is the best service professional we have experienced. Great job!", "date": "2024-11-03", "platform": "pulsem", "department": "HVAC" }, { "author": "duane kenny", "rating": 5, "text": "Nice fellow very personable but bid was very high", "date": "2024-11-03", "platform": "pulsem", "department": "General" }, { "author": "Joel King", "rating": 5, "text": "Justin Wise with intelligent design came to our house within just hours of calling. We had two other company's come out and accomplish nothing while they were here and bill us anyway. Justin was fast profession and listened to me explain the problem so he could solve it, which he did! Cost us less than the other guys too! We will never call anyone else for plumbing issues again. Justin with Intelligent Design, everything! Thanks Justin.", "date": "2024-11-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Ted Roberts", "rating": 5, "text": "Awesome job, awesome young man who knew what he was doing and how to explain it. Alex is appreciated.", "date": "2024-11-01", "platform": "pulsem", "department": "General" }, { "author": "Greg Evans", "rating": 5, "text": "Jordan showed up for the service. Was polite and professional entire time. Answered all questions and did a good job. Left everything clean. Very happy with his work.", "date": "2024-11-01", "platform": "pulsem", "department": "General" }, { "author": "Rod Lueck", "rating": 5, "text": "How easy can it be to have a guardian angel of sorts to look after your HVAC? Alex showed up, did a heating maintenance check up along with a few key cleaning functions. He also showed me a few hacks to extend the life of my unit. Great company and great staff.", "date": "2024-11-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Esteban Maldonado", "rating": 5, "text": "My mini split is working again! Kyle showed up with the new HVAC part and quickly replaced it. He even stayed a bit longer to make sure it was working correctly and picked up the loaned portable ACs. He also explained and showed me the issue in the circuit board. Great work! Thanks!", "date": "2024-11-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Mat Perkins", "rating": 5, "text": "Marty was professional, courteous, and extremely helpful. We appreciate the exceptional service ID always provides.", "date": "2024-11-01", "platform": "pulsem", "department": "General" }, { "author": "Robert Hoover", "rating": 5, "text": "Greg Gonzales came out for an electrical inspection. Magnificent job! Lots of safety tips. Great information and great job checking things out.", "date": "2024-11-01", "platform": "pulsem", "department": "Electrical" }, { "author": "Dad", "rating": 5, "text": "I have been working with intelligent design for the last eight years. They installed my original air-conditioning and heating system and have been maintaining it ever since. Anthony was my technician today and he did a fantastic job. All of my experiences with the technicians have been excellent and we also have an air purification device in our system because we have excessive dust and some breathing challenges. Intelligent design has done an amazing job and we would highly recommend them for your air conditioning heating or plumbing services.", "date": "2024-10-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Alida Wilkes", "rating": 5, "text": "Intelligent Design's technician, Marty was extremely professional and informative. I was very impressed with his ability to handle my water filtration system. He is a wonderful addition to their team. Alida Wilkes", "date": "2024-10-31", "platform": "pulsem", "department": "General" }, { "author": "William Hudick", "rating": 5, "text": "Martin was excellent. Very personable, efficient and funny.", "date": "2024-10-31", "platform": "pulsem", "department": "General" }, { "author": "Rainie Warner", "rating": 5, "text": "Had Intelligent Design do the annual service to our mini split for our garage. Richard Johnson was the tech for today. He was very friendly and knowledgeable. It\u2019s our first mini split that we have owned and he went through everything on how to use the remote, clean filters and everything else to maintain a healthy unit. It was greatly appreciated. I highly recommend Richard from Intelligent Design", "date": "2024-10-31", "platform": "pulsem", "department": "General" }, { "author": "Rita Montierth", "rating": 5, "text": "Anthony Lui was friendly, efficient, and knowledgeable about my system and answered all my questions. Good company and a great technician.", "date": "2024-10-29", "platform": "pulsem", "department": "General" }, { "author": "Render Aggen", "rating": 5, "text": "Aaron did a great job checking out all our electric issues with courtesy and skill.", "date": "2024-10-29", "platform": "pulsem", "department": "Electrical" }, { "author": "Paz Terry", "rating": 5, "text": "Justin installed the faucet as requested and was clean and professional.", "date": "2024-10-28", "platform": "pulsem", "department": "General" }, { "author": "DrMichael Horvath", "rating": 5, "text": "Personable, knowledgeable, and able to answer all my questions.", "date": "2024-10-28", "platform": "pulsem", "department": "General" }, { "author": "Henry Gonzalez", "rating": 5, "text": "Intelligent Design is a bit on the pricey side, but what you get in exchange is integrity. I had other companies out to diagnose the issue with my tankless water heater and they consistently tried to upsell me. Not Ryan, he did a simple maintenance job on the heater and recommended we keep up on maintenance as a way of extending the life of the unit. This saves us money in the long run. Integrity like this is a reflection of the integrity of the owners and management of the company. Oh and the heater is working splendidly.", "date": "2024-10-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Travis Williams", "rating": 5, "text": "Jordan was awesome, he explained everything he was going to do and did it 100% I highly recommend this technician, very professional", "date": "2024-10-26", "platform": "pulsem", "department": "General" }, { "author": "Sharon Stark", "rating": 5, "text": "We were told they were coming at 10, so we were surprised to get the message that they would be here by 8! They got right to it and everything was done in 4 hours. They were very efficient and the only noise was from the drills. We really appreciate the loan of the mini a/c too; that was a big help.", "date": "2024-10-25", "platform": "pulsem", "department": "General" }, { "author": "Deborah Dale", "rating": 5, "text": "Greg was so nice and professional! I had called Intelligent Design because we\u2019ve been so pleased when we used them before for the Electrician side of services. VHe knew right away what the culprit was that downed all our tellies in the house : an outdated blown surge box ! And he even took the ugly thing with him to recycle properly ! I\u2019m so pleased ~ Greg couldn\u2019t have been nicer ! He gets 6 stars \ud83d\ude03. Thank you Greg ! \ud83d\ude4f\ud83c\udffe\u2600\ufe0f", "date": "2024-10-25", "platform": "pulsem", "department": "Electrical" }, { "author": "Patrick Ryan", "rating": 5, "text": "Jodie was very professional did a good job with highly recommend him again", "date": "2024-10-25", "platform": "pulsem", "department": "General" }, { "author": "Michael Hurd", "rating": 5, "text": "Intelligent Design continues to impress with their courteous and professional service. Most recently, Jason did a thorough inspection of our plumbing system, and provided insight on a water-saving option for our hot water. No high-pressure sales, but an explanation and quote to answer my questions. ID is A#1!", "date": "2024-10-25", "platform": "pulsem", "department": "Plumbing" }, { "author": "Brian Hoyt", "rating": 5, "text": "Great company , people that really care very professional and outstanding quality of work and have so many different department and still expanding", "date": "2024-10-24", "platform": "pulsem", "department": "General" }, { "author": "Caroline Durand", "rating": 5, "text": "He is a very nice guy, professional and efficient. I trust his experience and what he says.", "date": "2024-10-24", "platform": "pulsem", "department": "General" }, { "author": "Holly R", "rating": 5, "text": "Intelligent design was great. They were quick to come to the house and very professional. Highly recommend!", "date": "2024-10-24", "platform": "pulsem", "department": "General" }, { "author": "Nancy Owens", "rating": 5, "text": "As a recent widow on a fixed income am concerned about maintaining the home I will likely spend the rest of my life in. When my water heater failed I was afraid the unexpected costs. Ryan came and solved the water heater problem and was able to set me up for whole house system inspections. these will give me the peace of mind by telling me which systems need to be addressed before they become unexpected expenses. Very happy with the prompt response to my urgent problem and knowledge base of Ryan. Heand spent time explaining the systems and what Intelligent Designs will be able to offer me.", "date": "2024-10-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Nancy Owens", "rating": 5, "text": "As a recent widow on a fixed income am concerned about maintaining the home I will likely spend the rest of my life in. When my water heater failed I was afraid the unexpected costs. Ryan came and solved the water heater problem and was able to set me up for whole house system inspections. these will give me the peace of mind by telling me which systems need to be addressed before they become unexpected expenses. Very happy with the prompt response to my urgent problem and knowledge base of Ryan. Heand spent time explaining the systems and what Intelligent Designs will be able to offer me.", "date": "2024-10-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Max McConkey", "rating": 5, "text": "Intelligent Design\u2019s plumber Justin is terrific. He is very smart, easy to talk with (and he really listens!), an excellent technician, prompt and efficient. Justin did exactly what we asked and expected \u2014 and more. He gave us what turned out to be invaluable advice \u2014 in short, he provided the kind of service customers expect (or at least hope for). We recommend Justin and Intelligent Design.", "date": "2024-10-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Gina Alvarez", "rating": 5, "text": "ID was great! They were prompt, informative and great price. Jacob was my technician. He alerted me when he was on his way and overall just a good guy. He let me know where the issue was stemming from, checked other items in my home and let me know I needed a certain item for inspection. I took his business card for any future services I may need. Highly recommend and much less than another company had quoted.", "date": "2024-10-23", "platform": "pulsem", "department": "HVAC" }, { "author": "LISA GUSTAFSON", "rating": 5, "text": "Service on 10/22/2024 was on time and very efficient. Due to Intelligent Design's previous service calls, all was well due to previous circuit board and condensate line fixes. Service for John and Lisa W.", "date": "2024-10-22", "platform": "pulsem", "department": "General" }, { "author": "Angela Wakeham", "rating": 5, "text": "Very knowledgeable technician. Professional, pleasant and easy to work with.", "date": "2024-10-21", "platform": "pulsem", "department": "General" }, { "author": "Jordan Schnaps", "rating": 5, "text": "Greg Gonzales did an excellent job giving o home an electrical inspection. He pointed out a few minor issues, but told us how to fix them ourselves instead of trying to upsell us. We would definitely recommend Greg and the Intelligent Design team!", "date": "2024-10-21", "platform": "pulsem", "department": "Electrical" }, { "author": "Debbie Baxter", "rating": 5, "text": "Tim is exceptionally knowledgeable. Not only is he able to explain the technical aspects of the equipment but he is also proficient on the financing piece. His ability to keep up with my overly analytical husband is nothing short of impressive. Additionally, I appreciated his no pressure approach and his patience in working us through the most appropriate scenario for us.", "date": "2024-10-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Don Voogd", "rating": 5, "text": "Brandon Hicks is a consummate professional. He addressed our problem immediately, provided options based on our budget, fixed the problem, meticulously cleaned the area, and suggested preventative measures to help us avoid future issues. 10/10", "date": "2024-10-18", "platform": "pulsem", "department": "General" }, { "author": "Ina Kaplan", "rating": 5, "text": "Jacob was beyond fantastic--explained in detail what he was performing. Checkin water heater and other plumbing. Very, very congenial and knowledgeable. Thank u Marc K.", "date": "2024-10-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Bonnie Morgan", "rating": 5, "text": "Reached out to Intelligent Design Roofing to have someone take a look at the roof of a property my parents are in the process of purchasing. The home inspection identified some issues so we needed a separate roof inspection. The entire process was smooth. My call was immediately answered and they were able to send someone out quickly to accommodate our short timeline. We received multiple reminders and a text when our technician Anthony was on his way. He arrived on time and was courteous, knowledgeable, and professional. His inspection was done efficiently and we had our estimate shortly after he completed. I would definitely recommend this company for any roofing needs.", "date": "2024-10-16", "platform": "pulsem", "department": "HVAC" }, { "author": "NK", "rating": 5, "text": "Justin was awesome! Diligent, thorough, and he worked very well with our insurance company. No regrets:-)", "date": "2024-10-15", "platform": "pulsem", "department": "General" }, { "author": "Mark Shumaker", "rating": 5, "text": "Alex Grino arrived quickly to my home for an emergency call. He worked very courteously and effectively. I highly recommend him. He works very fast. Mark, famous Navy SEAL.", "date": "2024-10-15", "platform": "pulsem", "department": "General" }, { "author": "Grace O'Brien", "rating": 5, "text": "Justin is a credit to your company. After double checking all the possibilities of the toilet bowl water level he concluded that there was no real problem. The fixture was installed in 1995 and by today\u2019s standards, it\u2019s obsolete.", "date": "2024-10-14", "platform": "pulsem", "department": "General" }, { "author": "joe campagna", "rating": 5, "text": "Great experience from beginning to end! They took great care of my home while my roof was being installed. I had a total replacement (underlayment and tile) which only took 3 days! Very satisfied with the work.", "date": "2024-10-14", "platform": "pulsem", "department": "HVAC" }, { "author": "adam Riley", "rating": 5, "text": "Jordan was prompt & polite. He was able to diagnose the problem quickly and had parts on hand to complete the job right away. Thanks for keeping our household cool!", "date": "2024-10-13", "platform": "pulsem", "department": "General" }, { "author": "Judy Dunn", "rating": 5, "text": "I am very happy with the electrical work Greg Gonzalez did at my home. He was friendly, honest and did a thorough job. I would recommend Intelligent Design for electrical work. Judy", "date": "2024-10-11", "platform": "pulsem", "department": "Electrical" }, { "author": "Sean Madrid", "rating": 5, "text": "I had a great experience with Jordan Oliver, an HVAC specialist. He was incredibly informative and friendly, which really helped make a challenging situation easier. He also took the time to thoroughly explain the maintenance plan options, which was exactly what I was looking for. Overall, it was a five-star service!", "date": "2024-10-11", "platform": "pulsem", "department": "HVAC" }, { "author": "val murdoch", "rating": 5, "text": "Tyler was very professional. He found the issue came Back with a plan and no high sales Pressure . He is definitely an asset to this company.", "date": "2024-10-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Dez O", "rating": 5, "text": "Elyjah was so helpful and quick to respond! We appreciate the quick work. He explained all the repairs in detail, was quick to find and address the problem and we had AC working in now time! Thank you Intelligent Design!", "date": "2024-10-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Richard Dreshfield", "rating": 5, "text": "Ryan and his associate did a very nice job installing new 50 & 75 gallon water heaters at our house. Both were from the original build so when one failed we replaced them both.", "date": "2024-10-05", "platform": "pulsem", "department": "HVAC" }, { "author": "John Edward Cochran", "rating": 5, "text": "Intelligent Design technician, Marty, carried out work on our septic system that was expert, cost-effective, and completed very promptly. We highly recommend Intelligent Design for all plumbing needs.", "date": "2024-10-04", "platform": "pulsem", "department": "Plumbing" }, { "author": "John Edward Cochran", "rating": 5, "text": "Intelligent Design technician, Marty, carried out work on our septic system that was expert, cost-effective, and completed very promptly. We highly recommend Intelligent Design for all plumbing needs.", "date": "2024-10-04", "platform": "pulsem", "department": "Plumbing" }, { "author": "Rich Winner", "rating": 5, "text": "Tyler and intelligent design did a great job and were very professional. He showed up on time, quickly diagnosed the issue, gave a fair estimate, and resolved the plumbing issue within 45 minutes. From the initial call to the wrap up, all members of the service team were respectful, knowledgeable, and quick to resolve my plumbing issue.", "date": "2024-10-03", "platform": "pulsem", "department": "Plumbing" }, { "author": "Douglas Yoes", "rating": 5, "text": "I am considering the installation of solar panels on my curved concrete tile roof - along with all conduit and a solar disconnect. Intelligent Design Air Conditioning, Plumbing, Solar, & Electric not only carries quality solar components (e.g., IronRidge, Enphase, and more) but they fully understand how to design and install systems. Matt Davis from Intelligent Design is extremely knowledgeable! I had two other solar competitors come out to assess the system. Both were too used to installing cookie-cutter systems. Consequently, they could not accurately bid the job. However, Matt Davis, with Intelligent Design understood exactly what the job entailed. My unique solar generator design was clearly understood by him. I will be hiring Intelligent Design for my solar installation.", "date": "2024-10-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Bob", "rating": 5, "text": "Jason was very professional, friendly and knowledgeable. He addressed my concerns quickly and thoroughly and resolved the issues completely. He made me feel valued as a customer. I would highly recommend him and Intelligent Design.", "date": "2024-10-02", "platform": "pulsem", "department": "General" }, { "author": "Leah Tannenbaum", "rating": 5, "text": "The electrical technician, Brandon, was extremely helpful and thorough and explained every detail to me on the electrical Check up. Thank you.", "date": "2024-10-02", "platform": "pulsem", "department": "Electrical" }, { "author": "Janet Williams", "rating": 5, "text": "He was very professional and was able to diagnose my plumbing problem very quickly. I will call them again when I have a plumbing problem", "date": "2024-10-02", "platform": "pulsem", "department": "Plumbing" }, { "author": "Danny Thompson", "rating": 5, "text": "I got an estimate from Intelligent Design for some roof repairs and a full roof replacement. While I am not moving forward with the work right now, Jacob Beyer couldn\u2019t have been better to work with. He helped me understand the realities of my situation and options moving forward. Not pushy, more of a consultative sale, which I appreciate. It\u2019s clear that he enjoys what he does and believes in the top notch work his company provides. Very knowledgeable, patient, and understanding. I felt supported by a genuine and good human as I navigated some new territories as a home owner. I definitely recommend having Intelligent Design out to give you an estimate at the very least if you need assistance with your home.", "date": "2024-10-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Charles Hess", "rating": 5, "text": "Chris Mayfield replaced a water pressure regulator", "date": "2024-09-30", "platform": "pulsem", "department": "HVAC" }, { "author": "Sara Boren", "rating": 5, "text": "Kenny did a wonderful job. Gave us clear and helpful advice. Will use them again!", "date": "2024-09-28", "platform": "pulsem", "department": "General" }, { "author": "Michael Clarke", "rating": 5, "text": "Justin is smart, thoughtful and professional. It was nice to see him again. Very impressed with this company. Things are handled nicely.", "date": "2024-09-28", "platform": "pulsem", "department": "General" }, { "author": "Dalton Riggs", "rating": 5, "text": "Excellent customer service! Anthony came out and helped us with our roof issue. He was a pleasure to work with and did a fantastic job. I would definitely recommend Intelligent Design.", "date": "2024-09-27", "platform": "pulsem", "department": "Roofing" }, { "author": "Joshua McKay", "rating": 5, "text": "I just had an EV charger installed from Intelligent Design and I was extremely pleased with the results. The customer service when scheduling was exceptional and the electrician, Greg Gonzalez, was a true professional and a pleasure to chat with. It\u2019s refreshing to see someone enjoy and take pride in their work. He had my charger installed in no time and it works perfectly. Because of the 5 star service I received, I already have another service scheduled with Intelligent Design. \ud83d\udc4d\ud83c\udffb\ud83d\udc4d\ud83c\udffb I also recently had a fantastic experience with Justin who looked over my houses plumbing systems. He was thorough and knowledgeable. Highly recommend their services.", "date": "2024-09-26", "platform": "pulsem", "department": "Plumbing" }, { "author": "Richard Grimaldi", "rating": 5, "text": "Justin did a great job on several repairs and valve replacements around our house. He is punctual, explained what he was doing, showed us the completed work, and thoroughly clean up afterwards. Justin did great job and we highly recommend him.", "date": "2024-09-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Wesley Smith", "rating": 5, "text": "Excellent service as always. Super reliable folks.", "date": "2024-09-23", "platform": "pulsem", "department": "General" }, { "author": "Greg Beltran", "rating": 5, "text": "Justin did an excellent job.", "date": "2024-09-23", "platform": "pulsem", "department": "General" }, { "author": "Sandy Carter", "rating": 5, "text": "Anthony Lui did a great job, tested all My A/C components and answered my questions, thanks, Anthony.", "date": "2024-09-22", "platform": "pulsem", "department": "General" }, { "author": "Robert Matthews", "rating": 5, "text": "Professional, knowledgeable, informative and polite. The service tech fixed the problem within 20 minutes of getting here. Also this was an after hours call.", "date": "2024-09-22", "platform": "pulsem", "department": "General" }, { "author": "Jean Williams", "rating": 5, "text": "Greg was very thorough in his inspection & pleasant to have in my home.", "date": "2024-09-20", "platform": "pulsem", "department": "General" }, { "author": "Blake Reidhead", "rating": 5, "text": "Justin did a great job, very respectful. Intelligent Design hire's great people, thank you for all your help thank you Blake", "date": "2024-09-20", "platform": "pulsem", "department": "General" }, { "author": "ebru evermore", "rating": 5, "text": "quick to respond company. Shayne who fixed the water line issue we had knew what he was doing & did an excellent job", "date": "2024-09-19", "platform": "pulsem", "department": "General" }, { "author": "Laura Pendleton-Miller", "rating": 5, "text": "Impeccable service. Very communicative about the problems and about scheduling.", "date": "2024-09-19", "platform": "pulsem", "department": "General" }, { "author": "Katee Jordan", "rating": 5, "text": "Always a positive experience!", "date": "2024-09-19", "platform": "pulsem", "department": "General" }, { "author": "Eric Logan", "rating": 5, "text": "Ryan was very professional, and concerned about getting our plumbing fixed in a fast, and timely manner,he went out of his way to get us water asap.", "date": "2024-09-17", "platform": "pulsem", "department": "Plumbing" }, { "author": "Lynda Olsen Bodoh", "rating": 5, "text": "This is the second time they have been here and did an excellent job. Always texting a pic of the tech then calling to to let me know approx. when he was going to be here. He was Realy nice and he took care of all of my issues and did the inspection of my water heater. Thanks Shayne, I appreciate you very much. Even my cat Kiki likes you. Have a great day.", "date": "2024-09-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Lynda Olsen Bodoh", "rating": 5, "text": "This is the second time they have been here and did an excellent job. Always texting a pic of the tech then calling to to let me know approx. when he was going to be here. He was Realy nice and he took care of all of my issues and did the inspection of my water heater. Thanks Shayne, I appreciate you very much. Even my cat Kiki likes you. Have a great day.", "date": "2024-09-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Lawrence Hudecek", "rating": 5, "text": "Jacob was honest, polite, professional and cleaned up afterwards.", "date": "2024-09-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Miguel Rivera", "rating": 5, "text": "Zach was excellent. Friendly , knowledgeable & appeared truthful & trustworthy. Totally enjoyed his presentation & I let him know U guys are in the top 3 that I will choose from. \ud83d\udc4d\ud83c\udfff\ud83d\udc4d\ud83c\udfff", "date": "2024-09-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Bonnie Hayes", "rating": 5, "text": "We could not be happier with Fabian's service of our water heater! Thanks, Intelligent Design, for coming quickly and being efficient with our needs!", "date": "2024-09-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Ralph Jameson", "rating": 5, "text": "We have been Members for seven years. The service is Always timely and done well, a professional job. We have received several useful usage tips from the service person, which have helped us in using our systems. These have always been given in a professional manner. They have increased the usable lifetime of our Air Conditioning, Water Heater, ductwork, and electrical system, as well as the operating efficiency. If we have problems with any of these, we always get a quick response to our issues. On occasion when we have a routine service scheduled, it has been pushed off several days by Intelligent Design because of someone else\u2019s emergency meeting the technicians. We quite understand and our pleased to support other customers in their emergencies.", "date": "2024-09-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Katrina Canfield", "rating": 5, "text": "Zach was extremely detailed and knowledgeable. I feel confident with the system designed for our home. We have faith that Intelligent Design will provide the best maintenance care for our new system for years to come.", "date": "2024-09-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Frank", "rating": 5, "text": "Anthony came for the annual inspection of our HVAC and found an issue with one of the stages on the AC, which he fixed. Glad he found the problem. We were very pleased with his service. Highly recommend Intelligent Design and Anthony.", "date": "2024-09-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Mary Irwin", "rating": 5, "text": "We trust local, Veteran Owned businesses as a local, Veteran Business owner ourselves. We believe that integrity, honesty and exemplary customer service is a virtue that is maintained even after leaving the military. When we made our appt. with Intelligent design, there were some emergent situations that arose for other community neighbors that caused IT to reschedule, we did not have an a/c emergency. Intelligent Design staff were very respectful of our time and when the Technician, SAM arrived, he was very professional, respectful and detailed in his work and explanation of the work that needed to be done. He explained everything with patience and professionalism. We would not have any other company taking care of our H&A systems in our home. We will highly recommend Intelligent Design to any other homeowners who need heating and a/c services. Thank you!", "date": "2024-09-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Ron Porter", "rating": 5, "text": "Great service by the guy. The business is trying to get cash out of me.", "date": "2024-09-13", "platform": "pulsem", "department": "General" }, { "author": "Frist Last", "rating": 5, "text": "Knowledge, equipped and fast.", "date": "2024-09-12", "platform": "pulsem", "department": "General" }, { "author": "R M", "rating": 5, "text": "Prior to my having a new system installed by ID, I had called a company that never showed up and never called to say they were not going to show up on a recent extremely hot day and night. After finding out this same company wouldn't be able to make it the second day a family friend gave us ID's name and number to which when called they sent Elmo whom was very professional and wonderful to work with. The job was done in under an hour! Having decided to install a new system I met with Stacy who is beyond belief way more knowledgeable than expected and helped to show me what options were available with no hard selling involved. Sam and Steve their installers were such a delight to work with and very professional! ID/Sam also went above and beyond to provide an AC unit for inside our home during the install for my family and pets comfort. Best service and care for customers I've seen in a very long time! Thank you to Intelligent Design and your truly remarkable staff!", "date": "2024-09-10", "platform": "pulsem", "department": "HVAC" }, { "author": "David Briggs", "rating": 5, "text": "Had a great visit, tech answered all my questions, was very knowledgeable", "date": "2024-09-10", "platform": "pulsem", "department": "General" }, { "author": "MaryAnn Grieve", "rating": 5, "text": "We can\u2019t say enough about Tim and intelligent design. We came back to Tucson and decided to go through with our solar project through them and Tim came out and walked us through an easy finance process and made things so simple. if you\u2019re ever in question needing any work intelligent design Is a great company and its people are fantastic. We\u2019re looking forward to getting her solar project done and having her utility bills reduced and our pool heated. Thanks again to Timand all the folks at intelligent design.", "date": "2024-09-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Debbie Hemsworth", "rating": 5, "text": "We had maintenance service today on our havc system with James C. He did a great job. We highly recommend service with James.", "date": "2024-09-10", "platform": "pulsem", "department": "General" }, { "author": "Kevin Gonzales", "rating": 5, "text": "Jordan/amber. Amber was very bright on the phone. Was understanding on what my problem was with the AC. Was able to have Jordan come out with in the hour, Jordan was very understanding respectful answered any questions we had.", "date": "2024-09-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Venom Wars of the Desert Realm", "rating": 5, "text": "Tyler was great, helped us find and fix a water leak. Braved the Tucson summer with a smile.", "date": "2024-09-07", "platform": "pulsem", "department": "Plumbing" }, { "author": "phil schutte", "rating": 5, "text": "Amber took my call after sending email concerning new R412 freon replacement. With our Lenox units being 15 years old and our electric bills getting out of hand Amber mentioned she could get tech out same day. Very Impressive. James Cavanaugh shows up within a couple hours, checks our units and explained low Freon and potential compressor issues with both my wife and myself. Very easy decision working with James to replace our exisiting HVAC system. James worked up a proposal and setup installation first of following week. Feel very comfortable working with James and look forward to reduced electric bills. Extremely satisfied working with Intelligent Design. James was definitely the motivating factoring in our decision. Thanks James.", "date": "2024-09-07", "platform": "pulsem", "department": "HVAC" }, { "author": "abimael gomez", "rating": 5, "text": "Great customer service", "date": "2024-09-06", "platform": "pulsem", "department": "General" }, { "author": "James Hughes", "rating": 5, "text": "Fabian is an outstanding technician! Probably the best technician we have ever had for any kind of repair over many years! Thanks for sending him our way!", "date": "2024-09-06", "platform": "pulsem", "department": "General" }, { "author": "Sarah Upson", "rating": 5, "text": "Jordon provided exceptional all around service. He was timely and professional and he communicated very effectively.", "date": "2024-09-05", "platform": "pulsem", "department": "General" }, { "author": "Doug Dillon", "rating": 5, "text": "Previous 6 year old system upgrade by Family Air died with 4 years of warranty remaining and no call back (in middle of summer monsoon). Shopped 10 other companies, only 2 gave a plausible explanation of what went wrong. Went with ID. It was a big job to finish the split system retrofit, but the crews with ID were more than up to the task. And they install Amercan made equipment. So glad we chose them. Proficient, punctual, polite, service qualities that are hard to find anymore. House has never felt better. We highly recommend checking them out for your needs.", "date": "2024-09-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Linda Bergman", "rating": 5, "text": "James is knowledgeable, very polite and timely.", "date": "2024-09-05", "platform": "pulsem", "department": "General" }, { "author": "Inge Detweiler", "rating": 5, "text": "Intelligent Design was a life saver. They have 24 hour on call and Alex was a gem. Plus, he knows his stuff! He texted a few days later to make sure everything was okay.", "date": "2024-09-05", "platform": "pulsem", "department": "General" }, { "author": "Steve Blanchard", "rating": 5, "text": "Justin did a great job for our whole house plumbing inspection. Very thorough and explained the findings well.", "date": "2024-09-03", "platform": "pulsem", "department": "Plumbing" }, { "author": "Andrew Britton", "rating": 5, "text": "Our technician, Jordan Oliver, was outstanding! Prompt arrival and performed a thorough inspection. Very professional and efficient. Great job!!", "date": "2024-09-03", "platform": "pulsem", "department": "General" }, { "author": "James Williams", "rating": 5, "text": "Anthony Lui was very polite, professional, and efficient. Great service all around!!", "date": "2024-09-01", "platform": "pulsem", "department": "General" }, { "author": "Barbara McReynolds", "rating": 5, "text": "Intelligent Design hires the most customer service oriented staff I have ever known. Jesus was no exception. He explained everything to me and made sure I understood everything before he left.", "date": "2024-09-01", "platform": "pulsem", "department": "General" }, { "author": "Linda Cordova", "rating": 5, "text": "They are so responsive and respectful and get work done quickly. Even with a schedule mishap they made it right and made sure we were taken care of promptly!", "date": "2024-08-31", "platform": "pulsem", "department": "General" }, { "author": "William Schelstrate", "rating": 5, "text": "Zach was very thorough in his explanation of his evaluation of my home's HVAC needs. Friendly, easy to work with and understand.", "date": "2024-08-30", "platform": "pulsem", "department": "HVAC" }, { "author": "Richard Cordova", "rating": 5, "text": "Mr Ryan was amazing. He was prompt very professional new exactly what was needed to repair the problem and kept us informed as he performed his duties by contacting us by phone, and also given us descriptive information of what he did to complete the repairs.I can definitely say he is a great asset for your company. Job Well done. Thank you.", "date": "2024-08-30", "platform": "pulsem", "department": "HVAC" }, { "author": "Thomas Mcclure", "rating": 5, "text": "Great. Very professional and friendly. Took time to explain what needed to be done. Thorough.", "date": "2024-08-30", "platform": "pulsem", "department": "General" }, { "author": "Brianne Miller", "rating": 5, "text": "After having multiple HVAC/Duct companies look at a recurring leak we have in our new home when it rains...Intelligent Design was the ONLY one to go up on the roof with a water hose and try to recreate the leak. In less than 15 minutes, Brandon H. was able to find the root of the problem in our ductwork...something (at least) 12 other technicians were unable to do. The only reason I've chosen 4 stars instead of 5 is because we haven't had the repairs done yet, but we will as soon as finances are in order.", "date": "2024-08-30", "platform": "pulsem", "department": "HVAC" }, { "author": "Joe Prince", "rating": 5, "text": "My name is Joe Prince Watch Oh My experience was a great experience with Alex and Brian. They were cordial explained everything to me. I am a person that is on the autism spectrum and I still could understand what was going on with him. Very manageable young men got right to the work and I have a brand new air conditioner and I\u2019m very happy with my choice. If I could give them six stars, I would give them six stars", "date": "2024-08-29", "platform": "pulsem", "department": "General" }, { "author": "Lorin Labardee", "rating": 5, "text": "Tech as extremely professional, easy to work with, truly patient and understanding. We could not have hoped for better service. A+ for JP, we highly recommend him.", "date": "2024-08-29", "platform": "pulsem", "department": "General" }, { "author": "Daniel Matias", "rating": 5, "text": "Excellent service. The technician Alex came out in the late hours and worked to find the issue. Even when needing to wait a day for specific parts, the company provided portable AC units to help with the hot weather. Very reliable, fast, courteous experience.", "date": "2024-08-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Debra Fritzen", "rating": 5, "text": "the whole company is very personal a know what they are doing", "date": "2024-08-29", "platform": "pulsem", "department": "General" }, { "author": "Debra Fritzen", "rating": 5, "text": "the whole company is very personal a know what they are doing", "date": "2024-08-29", "platform": "pulsem", "department": "General" }, { "author": "Brian Do", "rating": 5, "text": "JP was professional and courteous throughout the visit. He within an hour of the call and fixed the issue quickly. He explained what the issue was with our AC and took the time to answer all the questions we had. Overall very happy with my experience.", "date": "2024-08-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Debbie Myers", "rating": 5, "text": "Elijah did a fantastic job explaining the service he was doing for me.", "date": "2024-08-28", "platform": "pulsem", "department": "General" }, { "author": "michellermil", "rating": 5, "text": "Thank you, Brandon and Paul and the Intelligent design team for stepping up into a storm of issues created by another company. Your professionalism and integrity is greatly appreciated.", "date": "2024-08-28", "platform": "pulsem", "department": "General" }, { "author": "Rita Micheli", "rating": 5, "text": "I remain a very pleased customer of Intelligent Design for over 10 years now. I recently had a variable speed gas split system and solar unit installed to replace my failing A/C unit. I couldn't be happier with the unit, install and service. I also had my ventilation system checked for leaks then sealed. My only regret is that I wish I had done this sooner. Leaks were found and sealed which saved me $$$ on energy costs. For allergies, I opted to add an air ranger filtration system for my family and this has greatly reduce our allergy symptoms. I have found the staff at Intelligent Design to be professional and respectful. I would recommend Intelligent Design's services to everyone.", "date": "2024-08-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Shelli Armanees", "rating": 5, "text": "Shayne Wyatt is an excellent technician! He was very helpful, very kind, very friendly! But the best part of Shayne is, he was very very honest! These days so many people try to take you and they know you have no knowledge of what they\u2019re fixing, and could easily tell you that a part needs to be replaced, and he was honest and told me that the part that he was looking at had another year and a half or so left in it and not to worry about it today! really appreciate that. Honesty and integrity! Excellent service, excellent technician!", "date": "2024-08-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Jack Rabbit", "rating": 5, "text": "Alex did a great job. He was very through and diagnosed the problem quickly. Our HVAC is back on line. Great job", "date": "2024-08-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Diana Helzer", "rating": 5, "text": "Great service. Called and they were here early the next day. Justin Wise explained clearly what he was going to do. Was fast and even had pictures of what was done. Thank you Intelligent Design .", "date": "2024-08-27", "platform": "pulsem", "department": "General" }, { "author": "D Maye", "rating": 5, "text": "Can\u2019t sing the praises enough regarding my experience with Intelligent Design, especially working with Marty assisted by Ryan. What I thought was going to be a minor \u201cream out the pipes\u201d project turned into a complex restoration of a 100 year old plus sewer system. Marty was very thorough in explaining my options and approaches to this job. He, along with Ryan did an incredible job not only restoring my sewer line , but giving it new life for many decades to come. This was a tough job, and they tackled it with expertise and incredible problem solving skills! I highly recommend Intelligent Design for any and all services that they provide.", "date": "2024-08-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Brian Croyle", "rating": 5, "text": "Our A/C went out in the middle of the night. We called early in the morning and the after-hours service got us a same day appointment. We got a prompt follow up confirming our appointment. Our technician, Anthony, quickly diagnosed the failed part, replaced it, and walked me through all the data afterward. 101 degrees outside, and we were cool and comfortable by dinner.", "date": "2024-08-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Pam Summers", "rating": 5, "text": "Mike and his associate did an excellent job. Mike answered all my questions. They came on time and cleaned up after the job was completed. I highly recommend Mike and his associate for your plumbing needs", "date": "2024-08-26", "platform": "pulsem", "department": "Plumbing" }, { "author": "Debra Larochelle", "rating": 5, "text": "JP was very thorough and did a great job. Very polite also.", "date": "2024-08-26", "platform": "pulsem", "department": "General" }, { "author": "Jon Jones", "rating": 5, "text": "Matt was very professional and handling our warranty claim and replacing two panels on our solar system. System backup running full power!", "date": "2024-08-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Gino Zappia", "rating": 5, "text": "Intelligent Design Air Conditioning technician Elyjah Hicks did a very good job. He explained everything he did.", "date": "2024-08-25", "platform": "pulsem", "department": "General" }, { "author": "Linda Grigsby", "rating": 5, "text": "Marty is a very nice and pleasant young man. He goes above and beyond. A/C unit went out . James the tech came out checked everything and confirm. Place a call to the office Within a few hours Stacy was in out home and explained every detail about a unit she thought that would fit the needs for our 40 year old home. She took her time and explain every detail, even reading the fine print. We are very please with the serves received from ID Jordan was awesome. With 30 minutes after installation the system stop working. Jordan came over and show us the problem. Explain if happen again to pleas call hi and he would come back and may need to replace the pump. He has to come back and has to complete what the installer didn\u2019t do. Very kind and knowledgeable of the AC Unit. We are so grateful for him!!!! 08/23/2024 Our A/C unit at The Church wasn\u2019t working. Well we were very fortunate to get Jordan Oliver. Jordan was the tech who came to our rescue when the unit was installed and wasn\u2019t working properly after the installation. We were so happy to have him do the maintenance. When Jordan showed up at the Church! We were really happy because we knew he would take care of our needs. Jordan had to order some parts, he took his time and explained everything that needed to be done. We informed him, that we needed the unit to be ready for our Sunday Morning service. Like he said, he came through and completed the job today!! We are very satisfied Customer. Sincerely Willie and Linda Grigsby", "date": "2024-08-24", "platform": "pulsem", "department": "HVAC" }, { "author": "shahean simon", "rating": 5, "text": "Kevin was on time. Clean,courteous and communicated the situation. He diagnosed the issue and repaired it. He then evaluated the system and advised me on a course of action for the future.", "date": "2024-08-23", "platform": "pulsem", "department": "HVAC" }, { "author": "SuZanne Mace", "rating": 5, "text": "Sam and Shayne are amazing people. They are polite, professional and knowledgable. Alway on time, calling ahead to confirm. Very good representatives of the company!", "date": "2024-08-23", "platform": "pulsem", "department": "General" }, { "author": "Pamela Pepe", "rating": 5, "text": "I had the most helpful inspection by JP Pratt. He kindly listened to me, offered helpful insights and solutions and followed up quickly via email with a comprehensive estimate. I felt very comfortable with him. He explained what I think is now common for duct cleaning, which is pricing based on nine or fewer vents, or 10 + vents. We have a small condo with five measly vents, so I would prefer a per-vent price! But it makes sense that pricing has to take into account everything that goes into a cleaning, labor, equipment, cleaning supplies for cleaning the vent covers outside, etc. you have to draw the line somewhere! The price is fairly high with Intelligent.", "date": "2024-08-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Richard Farrell", "rating": 5, "text": "Alex is very knowledgable, friendly, professional, uniformed, polite, and experienced. He\u2019s a very hard worker. Thank you, Richard & Kathie", "date": "2024-08-22", "platform": "pulsem", "department": "General" }, { "author": "Sean Frederick", "rating": 5, "text": "Alex Grino came out to diagnose extra vibrations on our A/C. Alex had great communication and professionalism throughout explaining all findings and solutions. Very quickly Alex was able to fix the original problem and found other areas where improvements could be made and completed those also. Great customer service by Alex Grino.", "date": "2024-08-22", "platform": "pulsem", "department": "General" }, { "author": "Annalysa Lovos", "rating": 5, "text": "Greg was kind and did excellent work that we are so happy with!", "date": "2024-08-22", "platform": "pulsem", "department": "General" }, { "author": "Wayne Jackson", "rating": 5, "text": "We called Intelligent Design for a backed up sewer pipe at 11 PM. Took a little while for a response, but they arrived about 4 AM. Turned out to be more complicated than just snaking it out with our 54 year old septic system. Tyler, his foreman Jacob, and Tyler #2, were very friendly, made a good assessment, and worked very hard to get us back up and draining in less than 48 hours. I was very pleased with their service.", "date": "2024-08-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Fay Smith", "rating": 5, "text": "We were very pleased with Jesus Mendosa as he was very prompt, took pictures of the problem on our roof, gave us an estimate which we accepted and he fixed the problem right away. Other companies would\u2019t come out because it was a small problem but my husband is 85 years old and I didn't want him up on the roof. So thankful we don\u2019t have a leak anymore! We recommend Intelligent Design Company!", "date": "2024-08-21", "platform": "pulsem", "department": "HVAC" }, { "author": "C. Trout", "rating": 5, "text": "Fabian was a hard worker and was friendly and professional.", "date": "2024-08-21", "platform": "pulsem", "department": "General" }, { "author": "Jessica Pimentel", "rating": 5, "text": "Perfect customer service! Very polite, Thank you so much \u263a\ufe0f", "date": "2024-08-19", "platform": "pulsem", "department": "General" }, { "author": "Callie Vining", "rating": 5, "text": "James was very thorough and answered all of our questions. He gave us a few different options for our house and explained everything that would be done.", "date": "2024-08-19", "platform": "pulsem", "department": "General" }, { "author": "Jean Laconto", "rating": 5, "text": "I was very happy with the work Alex Grino did to repair my AC. It was Sunday and I was surprised that he came on a Sunday and didn't charge me extra.", "date": "2024-08-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Nina Rhodes", "rating": 5, "text": "JP Pratt did a great job repairing our split unit. He found the leak the 1st day, but needed to order parts that was very understandable given it's a split unit. He was then out 2 days later to weld and repair. He worked all afternoon on the unit to get it running. Unfortunately the unit isn't a great design for Arizona had another leak with another fitting. He ordered part and next day spent another afternoon on the roof with103 degree weather. He fixed a total of 3 leaks and was very professional in showing what leaked and explained how it leaked. He took video and pictures before and after. The unit is running great and cooling the family room. Intelligent Design employees are polite, professional, and very knowledgeable. Will always use their services!", "date": "2024-08-19", "platform": "pulsem", "department": "Plumbing" }, { "author": "Kim Ogle", "rating": 5, "text": "Kyle Bruggeman was our technician. He was very pleasant. He did a good job. He stayed a few minutes to make sure everything was working correctly. I doubt that I\u2019ll need more service but if I do, I would ask for Kyle.", "date": "2024-08-18", "platform": "pulsem", "department": "General" }, { "author": "Vedah Halberg", "rating": 5, "text": "Your technician was fantastic.", "date": "2024-08-16", "platform": "pulsem", "department": "General" }, { "author": "Rosemary Machain", "rating": 5, "text": "My experience with Fabian was very good. He was honest & knowledgeable. Fabian explained all his recommendations with authenticity. Thanks Fabian!", "date": "2024-08-15", "platform": "pulsem", "department": "General" }, { "author": "Jacqueline Larry", "rating": 5, "text": "Alex Grino, was very pleasant, knowledgeable about what I need to do next. I also have to say this, my dogs were completely taken with him. What a great employee you have. I do recommend Intelligent Design.", "date": "2024-08-15", "platform": "pulsem", "department": "General" }, { "author": "DG R", "rating": 5, "text": "Zach was awesome. Professional and knowledgeable, and answered any questions we had.", "date": "2024-08-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Bud Cline", "rating": 5, "text": "Anthony did an outstanding job. Explained everything he was doing and reviewed all the measurements with us. Appreciate his professionalism. We would like him to be our service provider next time.", "date": "2024-08-14", "platform": "pulsem", "department": "General" }, { "author": "mike lemirande", "rating": 5, "text": "Justin Wise was very professional and knowledgeable! This company provides some great services.", "date": "2024-08-14", "platform": "pulsem", "department": "General" }, { "author": "Christopher Abril", "rating": 5, "text": "very professional and knowledgeable thank you Jordan!! I will definitely use you guys for any future services.", "date": "2024-08-14", "platform": "pulsem", "department": "General" }, { "author": "jimmy Jh", "rating": 5, "text": "Brandon was very professional, courteous and respectful. I felt Brandon was being honest and forth coming with me and our situation. Thank you Brandon! *UPDATE* After Brandon was here Sammy, Cris, and Ivan arrived. they were very respectful and very professional and everything looks nice and tight. Sammy, Cris, and Ivan even came in on their day off so just to speed up progress(THANK YOU) we are very pleased with the quality and transparency and professionalism. i would recommend them for your next job 100%.", "date": "2024-08-13", "platform": "pulsem", "department": "General" }, { "author": "B Main", "rating": 5, "text": "Julian was very helpful and was timely with repairs. He was able to find the source of our problem and have repairs completed the next day. Very thankful for him!", "date": "2024-08-13", "platform": "pulsem", "department": "General" }, { "author": "Vivian Smith", "rating": 5, "text": "Kyle B. is the most professional, courteous, technician. I could say that of any of his co-workers. They do excellent work, they do it the correct way the first time.", "date": "2024-08-13", "platform": "pulsem", "department": "General" }, { "author": "Erick Romero", "rating": 5, "text": "Great service, respectful, 100% would recommend", "date": "2024-08-12", "platform": "pulsem", "department": "General" }, { "author": "Bobbie Patton", "rating": 5, "text": "Timely, respectful, knowledgeable, good guy!", "date": "2024-08-12", "platform": "pulsem", "department": "General" }, { "author": "Joanne Townsend", "rating": 5, "text": "Brandon gave good customer service. He explained everything in detail, clearly for me to understand, so that you so much. Chose another company to do the electrical work.", "date": "2024-08-12", "platform": "pulsem", "department": "Electrical" }, { "author": "Alan Webber", "rating": 5, "text": "James was very professional, he found the problem with my hvac and advised me it was not worth fixing at 20 years old.", "date": "2024-08-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Tom Radomski", "rating": 5, "text": "I called Intelligent Design Air Conditioning and they were out within 3 hours. They were able to quickly figure out our issue and get us up and running. Brandon was very helpful and I would recommend him to fix your issues.", "date": "2024-08-10", "platform": "pulsem", "department": "General" }, { "author": "Kurt Eakle", "rating": 5, "text": "Came from Wisconsin to my mother\u2019s winter place, only to find that the air conditioning wasn\u2019t working. Called up, they came in about 3 hours. The technician Brandon knew his stuff and got it working again. Great job!", "date": "2024-08-10", "platform": "pulsem", "department": "HVAC" }, { "author": "darlene kinney", "rating": 5, "text": "Greg Gonzalez came to my home for an electrical check, He performed tests on all my outlets, and wall box outside. I was given recommendations to get my house up to code. I was not aware of the code changes and this company has the homeowners welfare at heart. He was attentive to the job and he is very personable. He did a great job. 8/2024", "date": "2024-08-10", "platform": "pulsem", "department": "Electrical" }, { "author": "Aaron Wildman", "rating": 5, "text": "I have used Intelligent Design for years now. You could probably shop around and find a better price but they do full HVAC, and all plumbing. I have a completely new HVAC, new water heater, whole house water filtration, and recently had them come out and repair outside spigots. As mentioned earlier not the cheapest in town but worth the extra. Marty (plumbing) was great.", "date": "2024-08-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Ma Holla", "rating": 5, "text": "Justin Wise did a great job in diagnosing the issues with our toilet. He fixed everything at a fair price and with a warranty on the work. Once again, very pleased with the response, professionalism and knowledge of the Intelligent Design technicians.", "date": "2024-08-09", "platform": "pulsem", "department": "General" }, { "author": "Irene Topor", "rating": 5, "text": "I booked an online AC repair appointment early in the AM (easy to do and got a follow up call around 8AM. Brandon Hicks, ID technician arrived around 9:30AM. He immediately went to work and diagnosed the AC issue within the first 15 minutes. He was easily understood when I asked him what the problem was and how it could be fixed. Brandon also gave me some things to think about doing to prevent any ongoing AC problems of the same type down the road. I was very impressed with Brandon's technical knowledge and his easy ability to communicate with me about that knowledge. I intend to make ID my go to place for air conditioning and maybe more! Irene Topor", "date": "2024-08-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Mary Shutes", "rating": 5, "text": "Brandon has been at our home before. He is always pleasant and professional. He found the problem and quickly fixed it for us. Thanks again Brandon!", "date": "2024-08-08", "platform": "pulsem", "department": "General" }, { "author": "J Robbins", "rating": 5, "text": "JP Pratt gets five stars or more for his thorough diagnostic and recommendations on my AC unit. He was the best service tech of any kind I\u2019ve met in years. The appointments were scheduled easily, on time, photos of findings and completed work, clear pricing. I\u2019ve already recommded JP and Intelligent Design to my neighbors and friends.", "date": "2024-08-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Renee Rubio", "rating": 5, "text": "We had a water leak and Shayne came out to give us a quote he was very professional and in explaining things.", "date": "2024-08-07", "platform": "pulsem", "department": "Plumbing" }, { "author": "Dick Hughes", "rating": 5, "text": "I called Intelligent Design Air Conditioning and Plumbing and requested a quote for a hot water recirculating system. The Tech, Marty, came out the same day. He was very professional, knowledgeable and personal. If my system was compatible, I would definitely would be dealing with them. I will use them in the future when other plumbing issues arise. Thanks, Richard H.", "date": "2024-08-06", "platform": "pulsem", "department": "Plumbing" }, { "author": "Ken Weene", "rating": 5, "text": "A lovely experience dealing with Anthony.", "date": "2024-08-06", "platform": "pulsem", "department": "General" }, { "author": "Noel Vizzo", "rating": 5, "text": "Fast, efficient excellence!", "date": "2024-08-05", "platform": "pulsem", "department": "General" }, { "author": "Lori Star", "rating": 5, "text": "I had a yearly plumbing inspection and hot water heater flush today with Julian. He was great! I appreciate his willingness to patiently explain what he found, his good suggestions for improvement and his willingness to work longer than expected to get the job done.I am very happy with the service.", "date": "2024-08-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Brian Robinson", "rating": 5, "text": "We needed to have our sewer line inspected and some other plumbing issues taken care of. Shayne responded immediately and took care of everything!", "date": "2024-08-05", "platform": "pulsem", "department": "Plumbing" }, { "author": "Brittany Widup", "rating": 5, "text": "Tyler was great and super helpful!! Everyone we have spoken with was so pleasant and professional!!", "date": "2024-08-03", "platform": "pulsem", "department": "General" }, { "author": "William Blaser", "rating": 5, "text": "I live in the desert and came home from a trip, approx 7:00pm, to find my condo at 90+. Suffered through a terrible night hoping the natural cooling of the desert at night would help. The next morning I called for help and a different service company that was able to send somebody that day. While they came and they saw, they did not conquer. At the very best, they did not solve the problem. So the call to Intelligent Design was the second service call in 24 hours, as the first provider's effort at restoring my system failed miserably within hours of the 'alleged repair'. The second service visit, from Intelligent Design, was promptly arranged (same day!). Sam was knowledgeable and informative, helping me to understand what was going on and what was needed. He quickly found numerous mistakes by the first provider, correcting them and solving not only my current problems with my AC, but also resolving future problems caused by the first provider, including wrong parts, improper wiring, and improper installation that could have caused a short which would destroy the system and maybe cause a fire on the roof that could have damaged or destroyed 8 condos! The proper repair was also $400 to $500 cheaper than the original repair where there was a 'bait and switch'. Very please withn the current status of my AC. Bill Blaser Tucson, Arizona", "date": "2024-08-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Victor E", "rating": 5, "text": "Technicians were friendly and informative throughout the whole process. They provided the results afterwards. Kudos to Adam and and his crew", "date": "2024-08-03", "platform": "pulsem", "department": "General" }, { "author": "Erik Smitt", "rating": 5, "text": "Anthony was professional and helpful in resolving my A/C issue", "date": "2024-08-02", "platform": "pulsem", "department": "General" }, { "author": "aerial7903", "rating": 5, "text": "Elijah was very professional and made certain that I understood the issues. His use of photos was very helpful. First class.", "date": "2024-08-02", "platform": "pulsem", "department": "General" }, { "author": "Donald Luke", "rating": 5, "text": "05/31/20 After calling other air conditioning service early on a Saturday, including the one I have a contract with, for emergency service, the others put me off until Monday. Intelligent Design was able to honor their 24/7 emergency service claim and within a short time, one of their technicians was at our home to check our A/C system, even though rain was imminent. Kage, the technician was personable and knowledgeable and diagnosed the issue soon and we were on our way to a resolution. Brett showed up the next day to discuss options and alternatives as our AC system was beyond economical repair at 17 years old. It's a bad time of the year for air conditioning problems but we were able to schedule a replacement of the system on the following Saturday. Installation went smooth and the only thing that remained was finishing up with a duct sealing treatment. Today, Saturday 6/13/20 Lo(retta) Hinojos and crew arrived on time and worked quick to complete the duct sealing. I appreciate the professionalism of all employees and staff members I had contact with. The system is working well and should be good for a long time. Thank You 8/20/20 Condensate drain running through the slab got plugged up and I didn't have the right tools to purge the line. Sensor in the unit shut down the HVAC until the drain obstruction could be cleared. Kage was dispatched to take care of our problem. He was working another job and kept us posted on his arrival time. Kage arrived and was able to get the drain cleared out. Kage is a good guy and gets the job done 10/05/21 Semiannual functional check for heating portion of HVAC system scheduled. All went well with Scott calling ahead to alert us to his arrival time. Scott arrived and went through the visual inspection of the system and then did a functional check of the heating system. All went well and we are ready for the next six months. 8/01/2024 Semi-annual checks were performed on the A/C and heating system. The system checked out okay. The technician performing the work was courteous and friendly. I had a lengthy electronics career so usually follow the tech, especially when he is working in the high voltage areas. The tech was explaining what he was doing at all steps, I appreciated that. All-in-all, the work was performed efficiently and carefully. Than you.", "date": "2024-08-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Stefan Veatch", "rating": 5, "text": "Alex was beyond great!!! This company has worked on multiple properties for me with never any issues and always great service. Alex really went far beyond what I call great service. He is one of those rare employees that a company wants to keep as long as they can. Such a really knowledgeable employee, and a super nice guy. 10 stars.", "date": "2024-08-02", "platform": "pulsem", "department": "General" }, { "author": "Steve Michaelson", "rating": 5, "text": "Very knowledgeable. Explains all the details so you can understand", "date": "2024-08-01", "platform": "pulsem", "department": "General" }, { "author": "Loretta Young", "rating": 5, "text": "Brandon was prompt , courteous, and efficient. I like how the company sends a picture of the tech before they arrive at your doorstep. No worries.", "date": "2024-08-01", "platform": "pulsem", "department": "General" }, { "author": "Tarrek Asous", "rating": 5, "text": "I only do the best when it comes to A/C because I breed poison dart frogs. So let me just keep this short and sweet. These folks are the most honest, hardworking, knowledgeable and friendly company I\u2019ve ever had the privilege of working with. They literally saved about 100 rare frogs when my old A/C went! I love these people... all of them. I promise if you buy or service with these guys you will be nothing but impressed! Thanks you guys for being amazing human beings! My family and I are forever grateful:) Recently had Anthony stop by after storm damage was causing a strange sound. He immediately identified the cause of the sound which ended up being a small repair saving us potentially thousands in repairs. I highly recommend this gentleman for your repairs he works here as of 8/2024 \ud83d\ude42", "date": "2024-08-01", "platform": "pulsem", "department": "General" }, { "author": "Paul Lawson", "rating": 5, "text": "Elyjah was very knowledgeable and checked/inspected my system and answered all my questions. He was very professional and polite.", "date": "2024-08-01", "platform": "pulsem", "department": "General" }, { "author": "Darron Ingram", "rating": 5, "text": "Amazing company that hires amazing people. Professional and honest as we have come to expect.", "date": "2024-08-01", "platform": "pulsem", "department": "General" }, { "author": "John Q", "rating": 5, "text": "Zach was more knowledgeable and thorough than any HVAC specialist my wife and I have ever met, and we\u2019re not youngsters. Really excellent experience!", "date": "2024-07-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Paul Petersen", "rating": 5, "text": "Really thorough doing the AC maintenance. I was very happy with that. And the professionalism the rep showed was truly excellent. But at the end of the visit, I felt like there was a great deal of upselling for unnecessary services (as well as a couple of items I do need). Overall I was pleased with the service they provided.", "date": "2024-07-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Elizabeth Rees Atayde", "rating": 5, "text": "Assessed and repaired same day! Thank you Jesus! Professional service and customer focused!", "date": "2024-07-31", "platform": "pulsem", "department": "General" }, { "author": "Michele Taylor", "rating": 5, "text": "Anthony came out to give me an estimate on my roof. He was very professional didn't try and sell me anything was honest and up front. I was very happy with the estimate it was at a reasonable price much closer to what I will pay than previous bids.", "date": "2024-07-30", "platform": "pulsem", "department": "Roofing" }, { "author": "Anne Britt", "rating": 5, "text": "Jacob found the problem with my toilet and he explained what needed to be done. He is very professional and has a great personality.", "date": "2024-07-30", "platform": "pulsem", "department": "HVAC" }, { "author": "Jeffrey DeBuhr", "rating": 5, "text": "JP always shows up with a positive attitude and a smile no matter how late it is that we get him out. We have had some extreme issues with our A/C System and he was the one after 2 years of fighting a new system that finally got us a replacement that is working most of the time. JP comes highly recommended.", "date": "2024-07-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Marty Goetz", "rating": 5, "text": "Jordan was very informative and took the time to explain everything he was doing. Very impressive!", "date": "2024-07-29", "platform": "pulsem", "department": "General" }, { "author": "John Trow", "rating": 5, "text": "Jason Shreves did some plumbing and cabinetry work for me. He has a excellent work ethic, staying as late as needed to finish the job, then asking if there is anything else.", "date": "2024-07-29", "platform": "pulsem", "department": "Plumbing" }, { "author": "Hooter Donkey", "rating": 5, "text": "Kenny McClellan was incredible. He went above and beyond to make sure our AC unit was repaired. By the way this was an emergency (weekend) visit at no additional fee. Not only was the service excellent but also reasonably priced. We also joined their maintenance program That will also save us money, keep our HVAC in best shape and the additional inspections will give us peace of mind. It\u2019s also great to hear the company is active giving back to the community and the world. Thank you Kenny it was a pleasure to have you in our Home.", "date": "2024-07-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Duncan MacNeil", "rating": 5, "text": "Did a great job trying to find the leak, was very professional and courteous with my time.", "date": "2024-07-28", "platform": "pulsem", "department": "Plumbing" }, { "author": "Juan Robles", "rating": 5, "text": "Elyjah was respectful and knowledgeable, he explained everything in great detail, we were very pleased with his service.", "date": "2024-07-28", "platform": "pulsem", "department": "General" }, { "author": "Terry Walton", "rating": 5, "text": "Our technician was on time, professional and very neat.", "date": "2024-07-26", "platform": "pulsem", "department": "General" }, { "author": "jeff schoenleben", "rating": 5, "text": "Service was provided as scheduled for the correct date and time. Technician was informative, thorough, completed the work in a timely manner and gave a detailed report of the current status and recommendations. He was very polite and conversed well during his work. I was pleased with the service call and look forward to doing business with Intelligent in the future.", "date": "2024-07-25", "platform": "pulsem", "department": "General" }, { "author": "Robert Muster", "rating": 5, "text": "Alec was very professional and did an awesome job, also was in and out very quickly.", "date": "2024-07-24", "platform": "pulsem", "department": "General" }, { "author": "Louise Kelly", "rating": 5, "text": "Ryan was professional and friendly today while giving my home's plumbing a thorough quality checkup. Like other Intelligent Design employees, he takes the time to explain how systems work and gives me options on how to improve efficiencies. I've been happy with service I've received from ID and if something doesn't go as planned, they make it right!", "date": "2024-07-24", "platform": "pulsem", "department": "Plumbing" }, { "author": "Dave Adams", "rating": 5, "text": "David arrived on time, actually about 20 minutes earlier (he called first to see if that would be acceptable). David was professional and personable, easy to talk to. I like that he made direct eye contact when talking to me. After exchanging greetings he went to work and a few minutes later came back with his findings. In addition to the obvious damage he explained how several tiles that he checked had pulled away from their adhesive backing. Although they looked fine they would most likely blow off in the next heavy storm. He asked if I wanted an estimate to repair the damaged tiles and one to fix those and those that had pulled loose. I asked for both, and accepted the latter. I had already had 2 other estimates and neither told me about the loose tiles. I failed to mention that he took a picture of him lifting one of those tiles with his finger. As well, during the storm I could see my neighbor's roof out my back window and saw many tiles that had blown off and several more that were just flapping in the wind. But when it was all over they returned to their original position laying flat on the roof, and no one would ever know. I said all that to back up my claim that David is knowledgeable, thorough, and trustworthy. If you need roof work, either repair or replace, give Intelligent Design an opportunity to serve you. Dave Adams", "date": "2024-07-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Rita Primomo", "rating": 5, "text": "Elijah is very professional and explained everything in detail explaining everything step by step. Thank you very much.", "date": "2024-07-24", "platform": "pulsem", "department": "General" }, { "author": "Ruben Dario Salcido Monreal", "rating": 5, "text": "Brandon gave us great service. Knew what he was doing, quick, and left everything working properly.", "date": "2024-07-23", "platform": "pulsem", "department": "General" }, { "author": "Gary Thiede", "rating": 5, "text": "Elijah did an outstanding job in power washing my roof and was polite and professional from start to finish. Fully appreciate his work! Bryan Romero came in for two days, sealed the cracks and applied the coatings during extreme heat, with style, dedication and utmost professionalism! Both gentlemen were great and are clearly an asset to your company!! I strongly commend and recommend your staff and company. Will call upon you again! MSGT Gary Thiede, USAF (Ret)", "date": "2024-07-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Ken Caproni", "rating": 5, "text": "Thorough inspection of heating/cooling system and options for maintenance and improvement.", "date": "2024-07-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Ruth Rehm", "rating": 5, "text": "Michael was very efficient in checking out our plumbing. No problems but pointed out that 5 of our shutoff valves may need to be replaced in the near future. Will address that issue in a couple weeks. Thanks Michael! Always grateful to Intelligent Design for sending us knowledgeable, as well as kind technicians.", "date": "2024-07-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Alrocksu \u201cAlrocksu\u201d Salden", "rating": 5, "text": "Great interaction and an impressive product! Tim is a great asset to the company!!", "date": "2024-07-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Kyle Lutzelberger", "rating": 5, "text": "Our service tech, Alex Grino, was awesome! He was very knowledgeable and attentive and completed everything in a timely manner. He arrived on time and had the work completed quickly and efficiently. Would highly recommend Intelligent Design and Alex!", "date": "2024-07-23", "platform": "pulsem", "department": "General" }, { "author": "Hannah Pershing", "rating": 5, "text": "Refreshingly friendly and responsive. We called for emergency service after our AC unit stopped working on a late July evening around 630pm. Jordan was the tech came that out to us just a short while later about 10pm. Within 20 minutes he had diagnosed and fixed the problem which was luckily for us just the replacement of a blown compressor part. The entire experience, from the phone call with Amber to the service with Jordan, was a breeze. Amber and Jordan were both friendly and sympathetic to our situation in a genuine way, even though they must get hundreds of calls a week for busted AC units. Thank you iDesign, highly recommend for fast and friendly service!", "date": "2024-07-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Teri Pendergrass", "rating": 5, "text": "Mike is very knowledgeable about all aspects of plumbing and went over and beyond to do all he could to help us. He is also a very personable man and a kind man as well. We appreciate all he did for us and would recommend him highly.", "date": "2024-07-22", "platform": "pulsem", "department": "Plumbing" }, { "author": "Tucson Born", "rating": 5, "text": "Alex Grino was the best! Intelligent design offered timely after hours repair for our air conditioning going out on a hot day at a very reasonable price. Alex was on call and went above and beyond to make sure everything was working properly. He is friendly, profesional and courteous and made sure we had a way to contact him if we had any further problems at any hour. I\u2019m very happy we chose Intelligent design and will continue to choose them in the future! Thanks again Alex!", "date": "2024-07-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Jacob", "rating": 5, "text": "Jordan Oliver gave excellent & outstanding customer service. Very professional and very knowledgeable in his profession. He resolved the issue and problem promptly. I will highly recommend your company and Jordan To all my family and friends. I will request Jordan in the future for servicing. Kudos to Jordan for a great &speedy repair job! We are highly satisfied customers! Thank you again Jordan Oliver!", "date": "2024-07-20", "platform": "pulsem", "department": "General" }, { "author": "Karen mcfadden", "rating": 5, "text": "Alex did a great job of quickly diagnosing the problem and finding the solution. Thanks Alex", "date": "2024-07-19", "platform": "pulsem", "department": "General" }, { "author": "Karen Wang", "rating": 5, "text": "Brandon Hick is a nice guy and perform the diagnosis professionally.", "date": "2024-07-19", "platform": "pulsem", "department": "General" }, { "author": "Karen Wang", "rating": 5, "text": "Brandon Hick is a nice guy and perform the diagnosis professionally.", "date": "2024-07-19", "platform": "pulsem", "department": "General" }, { "author": "dave mcqueeny", "rating": 5, "text": "Very positive experience with Alex Grino today. He was very professional, articulate, and took the time to answer all the questions I had. Pleasure doing business.", "date": "2024-07-18", "platform": "pulsem", "department": "General" }, { "author": "David Cooper", "rating": 5, "text": "Brandon is a great employee who is kind, knowledgeable about his work and does clean and efficient work \ud83d\udc4d\ud83c\udffb\ud83c\uddfa\ud83c\uddf8", "date": "2024-07-18", "platform": "pulsem", "department": "General" }, { "author": "Morgan Larsen", "rating": 5, "text": "Kenny was an amazing technician, unfortunately for us, we had a water leak upon his arrival and he was able to find a plumber for me the same day, as well as servicing our AC unit. Our plumber, Tyler, was exceptional and went above and beyond for us to save our house with the crazy leak we had. I couldn\u2019t be happier with the intelligent design team. Thank you!!", "date": "2024-07-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Steve Ohnemus", "rating": 5, "text": "Brandon was exceptionally professional. He diagnosed the issue with our AC system quickly, communicated it to us and then fixed it quickly. Thanks Brandon and Intelligent Design!", "date": "2024-07-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Alejandro Contreras", "rating": 5, "text": "I am so glad we chose Intelligent Design to handle my AC issue! I submitted an online request after I had water leaking from my unit into the house after the big storm. I was immediately contacted by Amber to ask for some follow-up information to determine the severity of the problem. She promptly dispatched Jordan that same day to assist us with our issue. Prior to his arrival, Jordan gave me a courtesy call to inform us he was on his way and his ETA. Jordan was exceptionally personable and provided top notch customer service. He took the time to explain in expert detail the problem and his solutions for it. He educated me extensively on the unit itself and other related items. Once he began resolving the issue, he did so efficiently and in a manner displaying the expertise of a true professional. He went above and beyond, leaving it better than he found it. He made an otherwise difficult situation for us a positive experience. I will refer anyone I know to Intelligent Design going forward, and tell them to ask for Jordan. Thank you all again very much!", "date": "2024-07-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Bill Stock", "rating": 5, "text": "Alex was on time and very professional. He explained everything that he was doing and was extremely polite. I hope he's our tech in the future.", "date": "2024-07-17", "platform": "pulsem", "department": "General" }, { "author": "Kristine Bennett", "rating": 5, "text": "Best experience I ever had for an AC company. We have had horrible experiences in the first 2 with AC companies. Mr. Hicks was knowledgeable, incredibly honest and kind. 10/10 will recommend Intelligent Design to my friends and family.", "date": "2024-07-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Colleen Yslas", "rating": 5, "text": "Great customer service. Very polite and knowledgeable. Answered all questions we had.", "date": "2024-07-16", "platform": "pulsem", "department": "General" }, { "author": "George Bunce", "rating": 5, "text": "These two guys are incredible. Working in a crawl space in 100 degree weather to fix the problem. WOW!!!", "date": "2024-07-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Kevin Labrie", "rating": 5, "text": "Jacob was awesome professional and friendly. Definitely as asset to your company!", "date": "2024-07-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Deborah Kruse", "rating": 5, "text": "I had an emergency need for a plumber. A water line had broken. The plumber was at my house in less than an hour. He was courteous and knowledgeable.", "date": "2024-07-16", "platform": "pulsem", "department": "Plumbing" }, { "author": "Steve Prull", "rating": 5, "text": "Fabian was Great - he was very friendly, professional and thorough. He went over a couple of ways he could address the piping problem on the hot water heater and listened to my thoughts and concerns. After agreeing on the best solution he spent a good deal of time doing a quality job that met my expectations. Thank you Intelligent Design for using good business practices and good people.", "date": "2024-07-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Charity Jungenberg", "rating": 5, "text": "Fabian from Intelligent Design is an exceptional tech whose expertise and dedication shine through in both his meticulous work and outstanding customer service. His deep knowledge of his craft ensures high-quality results, while his approachable demeanor and commitment to customer satisfaction make him a standout professional in his field. He deserves a raise!", "date": "2024-07-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Tara Summers", "rating": 5, "text": "Anthony Lui was professional, efficient and kind. He patiently answered all my questions and never pushed for more than what was needed. I will definitely be asking for his services and using Intelligent Design in the future!", "date": "2024-07-15", "platform": "pulsem", "department": "General" }, { "author": "Stacey Hallman", "rating": 5, "text": "Greg Gonzalez came out to our house to assess our electrical issues and I\u2019m so happy I called. He was friendly, walked us through what we needed, didn\u2019t try to oversell us on things we didn\u2019t. He\u2019ll be coming out to do the work soon. Would definitely recommend Greg and Intelligent Design! The people are nice and it was easy setting up an appointment.", "date": "2024-07-14", "platform": "pulsem", "department": "Electrical" }, { "author": "Mary Rodriguez", "rating": 5, "text": "James Cavanaugh came to our home to evaluate our AC unit and why it stopped working. It was extremely hot temperatures and he was very honest with what the problem was and gave us clear options. James was very knowledgeable about what occurred with our AC unit. James was a great pleasure to work with and we look forward to utilizing Intelligent Design for our current and future needs pertaining to our AC unit. As well as plumbing, electrical and Roofing maintenance. It\u2019s a great comfort as a homeowner to work with such intellect people from James to scheduling staff. They are superior in customer service and put what in our case has been a challenging and stressful moment and made it comfortable for us. Even though I called and said James didn\u2019t need to bring a portable AC unit because we ran out and purchased one; He provided one and setup for us meanwhile we receive our new unit. We are so appreciative and glad he did. With High temperatures and no relief from Monsoons we are anxious to receive our new Air Conditioning unit soon. We anticipate the service will be the same for the installation. Great Job Intelligent Design we are happy to be your new customers! Rodriguez Family", "date": "2024-07-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Susan Woo", "rating": 5, "text": "Shane Wyatt is an excellent technician. He did great work and completed all work in a timely manner. I am thrilled to have my BBQ back and running. I will use Intelligent Design again when I need them. I felt the price was appropriate for the job completed.", "date": "2024-07-12", "platform": "pulsem", "department": "HVAC" }, { "author": "David Sonntag", "rating": 5, "text": "I found Michael to be very pleasant to speak with. His quote came in at a honest price without trying to up sale me with unnecessary add-ons that other companies tried to convince me of buying. I would encourage everyone to call Intelligent Design for an estimate before making a final decision.", "date": "2024-07-12", "platform": "pulsem", "department": "General" }, { "author": "veryrelaxed1", "rating": 5, "text": "Marty explained how my salt water osmosis system worked. He tested the water for impurities and told me that my filters were still doing a good job. I will definitely be calling Marty from Intelligent Design in 6 months for my water system upkeep.", "date": "2024-07-12", "platform": "pulsem", "department": "General" }, { "author": "Kristen Gaisford", "rating": 5, "text": "We have two AC units (one upstairs and one downstairs) and the upstairs unit hasn\u2019t been keeping up. I called today around lunch and Alex came the same day! Alex was timely, knowledgeable, respectful of our home and explained the issues our unit is having. He was able to the repair the same day and we are back to nice cold air. Highly recommend for your AC needs.", "date": "2024-07-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Chris Goins", "rating": 5, "text": "Pleasant, answered all our questions, not pushy. Very thorough.", "date": "2024-07-12", "platform": "pulsem", "department": "General" }, { "author": "Alyssa Silva", "rating": 5, "text": "Micheal was courteous and respectful and I really appreciated his patience and thoroughness with the explanations and instructions detailing how to maintain and maximize the work he performed. I am very grateful to Intelligent Design for ensuring my family keeps cool.", "date": "2024-07-11", "platform": "pulsem", "department": "General" }, { "author": "Margaret Hoag", "rating": 5, "text": "Very happy with the service provided by Jordan Oliver, he was extremely polite, courteous and explained everything he did in detail, made sure we didn\u2019t have any questions! Recommended we service the unit at least once or twice a year! Overall 100% satisfaction!", "date": "2024-07-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Kaija Fry", "rating": 5, "text": "Plumber, Justin Wise, is efficient and hardworking. He cleaned up after himself, was courteous and patient in how he communicated with us. I highly recommend him.", "date": "2024-07-10", "platform": "pulsem", "department": "Plumbing" }, { "author": "Matt Benjamin", "rating": 5, "text": "JP technician was informative and professional. Thank you Paul for the call, I appreciate our conversation. It's obvious Intelligent Design truly cares about their customers. Thanks again.", "date": "2024-07-10", "platform": "pulsem", "department": "General" }, { "author": "Michael Harris", "rating": 5, "text": "Kyle and Alex were fantastic! They came and listened to what I was experiencing with my AC unit and got right to work at 4:30 pm when most are leaving for the day. They identified the issue very quickly and spent extra time confirming that there were no further underlying issues. During the process they were very professional and courteous. I really appreciate all that the Intelligent Design company does for us and am so grateful that we found them. They show up when expected and always do a great job at resolving any issue we have. Kyle and Alex were no exception. I recommend Intelligent Design to anyone looking for an honest and reliable partner in home maintenance and repair. Great Job guys!", "date": "2024-07-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Sara Tunison", "rating": 5, "text": "Our AC stopped cooling yesterday evening after a 109\u00b0 day so we called the after hours number and they had Alex out within a couple hours. He was polite and efficient and replaced a part for us to get the house cool again. Great service from the answering service, dispatch and technician. Thanks so much!", "date": "2024-07-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Kevin Curtis", "rating": 5, "text": "Fantastic company. adding plumbing, electric and solar to their AC service makes them a complete package. Fabian just serviced or plumbing and was extremely professional and helpful. Cannot recommended strong enough", "date": "2024-07-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Kevin Curtis", "rating": 5, "text": "Fantastic company. adding plumbing, electric and solar to their AC service makes them a complete package. Fabian just serviced or plumbing and was extremely professional and helpful. Cannot recommended strong enough", "date": "2024-07-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Shea Heslep", "rating": 5, "text": "Andrew was extremely knowledgeable and very professional with his presentation. He educated me through the entire process with his proposals. Shea", "date": "2024-07-09", "platform": "pulsem", "department": "General" }, { "author": "John Whitby", "rating": 5, "text": "Great people to deal with, I like lots of information about what is going on and Jordan our technician was excellent. Highly recommend them!", "date": "2024-07-08", "platform": "pulsem", "department": "General" }, { "author": "Kelly", "rating": 5, "text": "Jordan was the most kindest, funniest and knowledgeable repair man I\u2019ve ever worked with. He was so smart in explaining things to me. When I need service again, I hope I get Jordan again.", "date": "2024-07-07", "platform": "pulsem", "department": "General" }, { "author": "Jan Hammond", "rating": 5, "text": "Brandon came on a Sunday and quickly identified the problem with my HVAC system. A very polite man.", "date": "2024-07-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Jan Hammond", "rating": 5, "text": "Brandon came on a Sunday and quickly identified the problem with my HVAC system. A very polite man.", "date": "2024-07-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Suzie Thompson", "rating": 5, "text": "I give 5 stars to Manny Lopez, he had to come out and fix a really bad job that was done previously. He was very professional and cleaned up when he was done and explain to the other guy what he had done wrong.", "date": "2024-07-06", "platform": "pulsem", "department": "General" }, { "author": "Patrick Dougherty", "rating": 5, "text": "Service was great. I\u2019m happy with my preventative maintenance schedule.", "date": "2024-07-06", "platform": "pulsem", "department": "General" }, { "author": "Lee Jones", "rating": 5, "text": "Extremely helpful. They know what they are doing. Recommend them to anyone.", "date": "2024-07-05", "platform": "pulsem", "department": "General" }, { "author": "Linda Dunlavy", "rating": 5, "text": "Brandon was very thorough, professional and informative", "date": "2024-07-05", "platform": "pulsem", "department": "General" }, { "author": "Carolyn Machold", "rating": 5, "text": "Very knowledgeable & helpful.", "date": "2024-07-05", "platform": "pulsem", "department": "General" }, { "author": "Theresa Enos", "rating": 5, "text": "I have been using intelligent design for years to service my HVAC system on my rental property. I recently had repair work done on my guest house on my property. Anthony did a great job! He was very thorough, explained everything to me, and gave me options. He went above and beyond! Thank you for your great work!", "date": "2024-07-04", "platform": "pulsem", "department": "HVAC" }, { "author": "John Mongelli", "rating": 5, "text": "Justin Wise did a great job", "date": "2024-07-04", "platform": "pulsem", "department": "General" }, { "author": "Susan Friese", "rating": 5, "text": "Anthony was professional and took care of my a/c issue. When he made recommendations for future services I did not feel like I was being pressured to buy, which I really appreciated.", "date": "2024-07-04", "platform": "pulsem", "department": "General" }, { "author": "Dominique Bernauer", "rating": 5, "text": "Very professional. He explained himself. I'd ask for him again.", "date": "2024-07-04", "platform": "pulsem", "department": "General" }, { "author": "Michelle Romero", "rating": 5, "text": "I\u2019ve worked with Kyle for three plus years now, extremely intelligent, honest and hardworking. His level of service is as it should be, not typical in today\u2019s day and age unfortunately. If you decide to go with Intelligent Design, request Kyle as your technician, you can thank me later.", "date": "2024-07-03", "platform": "pulsem", "department": "General" }, { "author": "Shannon C Reynolds", "rating": 5, "text": "We have always received great service from Intelligent Design from the technicians to the customer service. Kenny (tech) was very knowledgeable, showed pride in his work AND the company. I definitely recommend Intelligent Design and will continue to use them.", "date": "2024-07-03", "platform": "pulsem", "department": "General" }, { "author": "Esther Gomez", "rating": 5, "text": "James gave a very thorough and interesting presentation. He is very knowledgeable about the product. I'm looking forward to having my mini split unit installed. I'm glad I chose Intelligent Design. Thank you.", "date": "2024-07-03", "platform": "pulsem", "department": "General" }, { "author": "Michael Worden", "rating": 5, "text": "Shayne, was very professional, explaining the process also showed me and told me what he was doing. I was very happy with the service you received from him.", "date": "2024-07-03", "platform": "pulsem", "department": "General" }, { "author": "Paul K", "rating": 5, "text": "Very pleased with Justin's work. He's quick, thorough and cleans up after. I appreciate his willingness to tackle a problem in such a hard to reach area. We've worked with Wood's plumbing for about 5 years now and Intelligent Design has continued their good service.", "date": "2024-07-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Judith Ochieng", "rating": 5, "text": "The technician was knowledgeable, informative and willing to discuss the pro openly. Provided information on everything he did.", "date": "2024-07-02", "platform": "pulsem", "department": "General" }, { "author": "DANIEL SUMMERS", "rating": 5, "text": "Tyler Smalling was very professional and thorough. I'm quite satisfied with the work!", "date": "2024-07-02", "platform": "pulsem", "department": "General" }, { "author": "Wayne Conroy", "rating": 5, "text": "Chris and Brandon were outstanding!!", "date": "2024-07-02", "platform": "pulsem", "department": "General" }, { "author": "Jack Dunn", "rating": 5, "text": "Quick service, had necessary parts on truck. Communicated problem and solution clearly. Easy to work with", "date": "2024-07-01", "platform": "pulsem", "department": "General" }, { "author": "Anthony Batchelder", "rating": 5, "text": "Great service, great value and timely work! Thanks so much for a great experience! The team members who have serviced my house are amazing, informative, and efficient! Great team!", "date": "2024-07-01", "platform": "pulsem", "department": "General" }, { "author": "Larry Leitman", "rating": 5, "text": "Fairly priced. Installed 2 new AC units before it got hot. Nice folks", "date": "2024-06-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Nathalie Navarro", "rating": 5, "text": "Michael was great, nice guy and fixed what I needed done. So thanks Michael.", "date": "2024-06-29", "platform": "pulsem", "department": "General" }, { "author": "Srinivasan Krishnamoorthy", "rating": 5, "text": "Extremely happy with Sam\u2019s prompt arrival, skill and service.", "date": "2024-06-29", "platform": "pulsem", "department": "General" }, { "author": "Janice Kennedy", "rating": 5, "text": "I was having to coordinate service for my 95 year old father\u2019s residence from long distance. Brandon was great. He communicated the issues and got him fixed up as quickly as possible.", "date": "2024-06-29", "platform": "pulsem", "department": "General" }, { "author": "Sheila King", "rating": 5, "text": "The Intelligent D monitoring system showed our solar pannel inverter was not working. The nerxt day Matt inspected it and let us know he ordered a new one that would be installed under warrantee. We definitrly made the right decision going with Intelligent Design!", "date": "2024-06-28", "platform": "pulsem", "department": "Solar" }, { "author": "Jennifer Lisk", "rating": 5, "text": "Alex Grino was a rockstar! He had to come to my home at 630pm and worked his butt off until 930pm. He was engaging, polite and professional. This company is always a class act!", "date": "2024-06-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Izzy Bell", "rating": 5, "text": "Alex was here on time and explained everything as he went along.cleaned up his mess and was courteous", "date": "2024-06-27", "platform": "pulsem", "department": "General" }, { "author": "Sheila Reynolds", "rating": 5, "text": "I needed an estimate for work on my air conditioner, as well as assessment of an ongoing problem related to it. Alex showed up with a big smile and a great attitude, and gave me a lot of good information to work with. Ultimately the quotes on a portion of the work were less than I\u2019d had from another company, and on one they were more. Alex explained, and I understood already, that part of the reason for the discrepancy is because it had a lifetime warranty. I know this company is known for their warranties, and you do pay more. But if that\u2019s important to you, it could still be a great option. For me at this point, I\u2019m not entirely sure what I\u2019m gonna do. But I was very impressed with Alex and his knowledge, his ability to explain, and his truly excellent attitude!", "date": "2024-06-27", "platform": "pulsem", "department": "General" }, { "author": "Mark Ronquillo", "rating": 5, "text": "Called late PM. Spoke to Zach and was able to get us scheduled for the morning. Stryker came out found the problem and was able to get parts. He was able to fix by early afternoon.", "date": "2024-06-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Samantha Valle", "rating": 5, "text": "My AC went out in 100+ heat and my house temp quickly started rising. Alex Grino was the technician assigned to come to my house. He arrived before his scheduled time, and immediately got to work. He worked endlessly in the outside heat to make sure that he didn't leave my kids and I without cold air. He refused to give up. He was super kind, and kept me in the loop of everything he was doing. I highly recommend Intelligent Design, and if you can request a technician, request Alex Grino. He's truly amazing, and you won't be disappointed. I decided after the diagnosis of my system (it's a 2005) it's time to cave and buy a new unit. Alex scheduled to have a person come to my house while he was here to go over option. Tim Powers came and sat down with me patiently going over options for a package that would fit within my budget. As a single mom of 5 kids and a sole income I was comfortable with the financial options, and surprised at how affordable it will be. I would also like to point out that at no point did I ever feel pushed or obligated to commit. I also wasn't left feeling stupid or uneducated of my decision. I feel this is important because many companies will see a single mom and see a perfect opportunity to take advantage of the situation. This company in no way left me feeling ripped off, or stuck in a situation that will financially burden my family. Best of all, I have a temporary fix, cold air is pushing thanks to Alex and they will be sending out an installer on Friday (only 2 days post diagnosis) to get my new unit installed. I couldn't be more satisfied with my decision to go with this company. Thank you to both Alex and Tim for making my experience with you a positive and successful one. 10 out of 10 experience and satisfaction.", "date": "2024-06-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Sam Meyer", "rating": 5, "text": "Great and honest service. Rather than going for a repair now suggested a re-roof in 5-6 years so we can budget ahead.", "date": "2024-06-26", "platform": "pulsem", "department": "Roofing" }, { "author": "Telsa Riley", "rating": 5, "text": "Our AC went out yesterday... I called 5 places and no one could get out here...I was so relieved that I talked to Amy on the phone she went above and beyond to try and find us a repair tech... Brandon came out first thing this morning and was so helpful, explained everything, was so kind and professional!! And got our AC up and running \ud83d\ude4c with a great warranty... 10/10 recommend!!!", "date": "2024-06-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Melissa Tjalas", "rating": 5, "text": "All I needed to know is what\u2019s the process used in cleaning and an estimate. Unfortunately they sent someone who isn\u2019t experienced in that field and couldn\u2019t explain the full process. He was professional and courteous but lacked the training required to sell us on this job. Management should make sure all sales team are adequately trained for the product. They are trying to sell. Great follow up by the management ownership team Might even of gone with them for the service had they re-pitched us or offered us a deal or small discount my husband and father in law are both vets.. Maybe we can do business in the future.", "date": "2024-06-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Andy Bemis", "rating": 5, "text": "Anthony was very friendly and professional. He fixed the problem quickly and got our house cool again on one of the hottest days of the year.", "date": "2024-06-23", "platform": "pulsem", "department": "General" }, { "author": "Glen Sutton", "rating": 5, "text": "Needed a new garbage disposal installed quickly when ours failed at a bad time. Shayne showed up on time and had the old one removed and the new one installed in under an hour. Fantastic job by Shayne and Intelligent Design! New Review: Needed another garbage disposal installed. Tyler came out this time. Probably no more than 25 minutes for the whole job. New unit works perfectly and we can use the sink again. Great job by Intelligent Design again.", "date": "2024-06-23", "platform": "pulsem", "department": "General" }, { "author": "Jason Mead", "rating": 5, "text": "Had a great experience with ID. My AC stopped blowing cold air and they were able to respond quickly to fix. My repairman was very professional; showed up on time, explained everything clearly, and was extremely polite. Turns out he was a fellow Veteran and it felt like spending time with an old friend. Alex is now my guy and I will use ID as long as he\u2019s around. Have worked with three other big name local companies and this has been my favorite by far. Highly recommend!", "date": "2024-06-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Stephen Carlat", "rating": 5, "text": "Alex G. came to the house Saturday. I need to say he was efficient, knowledgeable, evaluated the problem and did the repair. He was polite and friendly during the whole time there and took the time to explain things.", "date": "2024-06-23", "platform": "pulsem", "department": "General" }, { "author": "Mackenzie Carlat", "rating": 5, "text": "Alex G came up to our house Saturday around 5:30pm to help diagnose why our AC unit wasn\u2019t working. He was super professional and polite when he got here. He let me tag along and explained how the system worked and what was possibly wrong with it and within 15 minutes he had figured out what the problem was. After another 20-30 minutes he had fixed the problem and our AC was blowing ice cold air. We did our paper work and chatted a bit, offered him a glass of water and to finish his paper work in our cool house. He was extremely knowledgeable and friendly, I wish all the interactions I had with workers was as exceptional as this. He thanked us for being customers and keeping him employed (jokingly) and he went on his way. Thanks again Alex for being so friendly, polite and fixing our AC. In the future if we have problems I will specifically ask for Alex if he\u2019s available.", "date": "2024-06-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Brian Ransom", "rating": 5, "text": "Tech was very good. Professional and personable. Our issue was complex and he showed us exactly what would be needed, gave us a reasonable quote and showed us what we could do in the mean time. Definitely will use again.", "date": "2024-06-22", "platform": "pulsem", "department": "HVAC" }, { "author": "eddie Lopez", "rating": 5, "text": "Thank you so much Intelligent Design for having such an awesome technician/employee. Jordan is very professional, polite and very informative. He came out to my house on short notice and was able to get my Ac system up and running again. Just in time. 5 stars for Jordan! Keep up the good work. Sincerely, Eddie L", "date": "2024-06-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Mark Sierra Sr", "rating": 5, "text": "Excellent service. Had an issue with a water heater setup, based on another contractor's advice. I called for a service tech to come out. Jacob came over (original installer), and reassured me of the quality work he performed. I am definitely confident in the work he did. Job well done, Mr. Jacob. Plus he waved the charge for coming out again. 5-Star", "date": "2024-06-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Don Ahonen", "rating": 5, "text": "I'm a new Customer and I'm extremely pleased with their service. Anthony was very professional and did a great job. He made some suggestions that would improve and protect our home.", "date": "2024-06-21", "platform": "pulsem", "department": "General" }, { "author": "Raymond Lewusz", "rating": 5, "text": "Alex Grino was polite, friendly and informative. The cause was found quickly and repaired. It was a good experience and he is a credit to your company", "date": "2024-06-21", "platform": "pulsem", "department": "General" }, { "author": "Manu Rao", "rating": 5, "text": "Alex arrived promptly after our AC stopped working in the evening, was very professional and friendly, and thoroughly made sure everything was working. Highly recommend the service", "date": "2024-06-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Eric Thomas", "rating": 5, "text": "Very professional, 4 stars because I don't believe in perfection.", "date": "2024-06-20", "platform": "pulsem", "department": "General" }, { "author": "Richard Zamorano", "rating": 5, "text": "ID just completed a major plumbing project at my home a few weeks ago. I wanted to take the time to thank them for the great work they did. Their workers, especially Tyler and Fabian were the kindest, most hardworking people I\u2019ve seen in a long time. The work was clean, professional and they went above and beyond my expectations fixing other little things not on our contract. They carefully explained all the details to me of what they were doing and kept any inconveniences to a bare minimum. The company was focused on completing the work on a timely basis, their pricing was fair and they offered financing. I look forward to calling them back for my next project or repair. Just keeping my fingers crossed my A/C will hold out one more year! \u263a\ufe0f", "date": "2024-06-19", "platform": "pulsem", "department": "HVAC" }, { "author": "BK P", "rating": 5, "text": "Kenny Mc Clellan was a God send, when we got home from vacation our house was an oven, we called intelligent design and within an hour Kenny was there to save the day. He was polite, knowledgeable, patient and even taught me how to fix it if it happens again. He didn't even charge us anything above the call out fee. We are so thankful for this company and especially Kenny.", "date": "2024-06-19", "platform": "pulsem", "department": "HVAC" }, { "author": "James Rhem", "rating": 5, "text": "On time, quick evaluation and fast service. Elijah Hicks is a very good knowledgeable technician and an excellent Representative of the high quality of service of Intelligent Design Air Conditioning,Plumbing is known for. Ask for Elijah.", "date": "2024-06-18", "platform": "pulsem", "department": "Plumbing" }, { "author": "Jerry Holmes", "rating": 5, "text": "Brandon was extremely attentive to detail. Thoroughly explained the condition of the system and my options afterwards.", "date": "2024-06-18", "platform": "pulsem", "department": "General" }, { "author": "Harold Hein", "rating": 5, "text": "Very pleased with their work and don't forget Marty. He deserves some credit too. So sorry he injured his ankle.", "date": "2024-06-18", "platform": "pulsem", "department": "General" }, { "author": "Sue Schildt", "rating": 5, "text": "Wonderful service. Thank you!", "date": "2024-06-17", "platform": "pulsem", "department": "General" }, { "author": "C Cramer", "rating": 5, "text": "Great work. Great guy! Thank you Alex for explaining everything.", "date": "2024-06-17", "platform": "pulsem", "department": "General" }, { "author": "Dylan Norris", "rating": 5, "text": "Prompt and polite. Showed up quickly and resolved the problem and verified the rwpair before leaving.", "date": "2024-06-16", "platform": "pulsem", "department": "General" }, { "author": "J.M. Carrillo", "rating": 5, "text": "Anthony was prompt, professional and diagnosed the problem in under 5mins. Great service.", "date": "2024-06-16", "platform": "pulsem", "department": "General" }, { "author": "Kathy", "rating": 5, "text": "Ryan Sandoval was the plumber who came out to my house on an emergency call. He was very professional, hard working, knowledgeable and respectful. I am thankful for his help.", "date": "2024-06-16", "platform": "pulsem", "department": "Plumbing" }, { "author": "Stephen Krug", "rating": 5, "text": "Our 2 1/2 year old Amana AC compressor failed, but thanks to James C., who diagnosed and coordinated a speedy replacement, we got a new compressor installed by Erik J. and his outstanding team in a few hours only 2 days later. Great job!", "date": "2024-06-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Mike Moreno", "rating": 5, "text": "Incredible! Our AC went out mid day during the Arizona summer. We reached out to Intelligent and they came out the same day to review options and also bring a mobile AC so we could sleep and didn't have to get a hotel! Andrew broke down each option in a clear and easy to follow manner. He wasn't salesy, but rather highly professional. We learned a ton about AC units and what the right one for us was. They care about their customers. Each time they came out to install and adjust things they were prompt to call and get out. Stephanie, Amber and Manny are awesome! As business owners ourselves we highly recommend them.", "date": "2024-06-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Susan Bellamy", "rating": 5, "text": "Jordan Oliver was very thorough and explained our options. Intelligent design has repeatedly exceeded expectations for customer service", "date": "2024-06-13", "platform": "pulsem", "department": "General" }, { "author": "Emily Clardy", "rating": 5, "text": "Alex G did a fantastic job today. He listened to our concerns and addressed each of them. His knowledge and skill has ensured our home is cool and comfortable. We appreciate you Alex!", "date": "2024-06-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Nikki Matthews", "rating": 5, "text": "Always timely and professional service by the reps. They are very accommodating to someone who works from home and respectful of privacy issues.", "date": "2024-06-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Dave Chojnacki", "rating": 5, "text": "Had a plumbing emergency late in the evening and Intelligent Design was the only 24hr service company that I called to answer right away. They were professional and sympathetic to my need and got a tech out as soon as they could. Ryan was great to work with, professional, and very knowledgeable. He jumped right in to get us fixed up and spent extra time making sure everything was perfect before finishing up. Would highly recommend!", "date": "2024-06-12", "platform": "pulsem", "department": "Plumbing" }, { "author": "Weston Knipe", "rating": 5, "text": "Knowledgeable service tech Rob did us good.", "date": "2024-06-12", "platform": "pulsem", "department": "General" }, { "author": "Chris Gonzalez", "rating": 5, "text": "Gregory is an excellent electrcian. Knew his products and is very knowledgeable in his trade. His service was awesome.", "date": "2024-06-12", "platform": "pulsem", "department": "General" }, { "author": "Gary Schulte", "rating": 5, "text": "Mike was very courteous, professional, knowledgeable and efficient. He is an asset to your company", "date": "2024-06-11", "platform": "pulsem", "department": "General" }, { "author": "Clifford Moquin", "rating": 5, "text": "Very personable, polite and knowledgeable. Great service!", "date": "2024-06-10", "platform": "pulsem", "department": "General" }, { "author": "Betsi Meissner", "rating": 5, "text": "Thanks to Anthony for a great HVAC check-up today! He was thorough, thoughtful, explained what he was going to do, and was pleasant to talk to as well! It\u2019s such a relief to have the security of knowing my system is operating efficiently.", "date": "2024-06-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Betsi Meissner", "rating": 5, "text": "Thanks to Anthony for a great HVAC check-up today! He was thorough, thoughtful, explained what he was going to do, and was pleasant to talk to as well! It\u2019s such a relief to have the security of knowing my system is operating efficiently.", "date": "2024-06-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Glenn Simmonds", "rating": 5, "text": "Tyler was very personable and professional. He was knowledgeable in different products and systems and gave valuable information.", "date": "2024-06-10", "platform": "pulsem", "department": "General" }, { "author": "Musa Goredema", "rating": 5, "text": "James came earlier than scheduled which was great. My unit was not reparable having lasted for fifteen years. He recommended that I replace the unit. Gave me voucher credit that was applied to my new unit and waived his call out fee. James was able to get installers schedule the following day. I would gladly recommend Intelligent Design AC to anyone.", "date": "2024-06-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Terry Rathbun", "rating": 5, "text": "Marty from Intelligent Design Plumbing did an outstanding job!!! Fast, efficient and very courteous!!", "date": "2024-06-08", "platform": "pulsem", "department": "Plumbing" }, { "author": "William Wright", "rating": 5, "text": "Very quick and great service!", "date": "2024-06-08", "platform": "pulsem", "department": "General" }, { "author": "Alicia Murphy", "rating": 5, "text": "My recent dealings with Zach Canfield and Intelligent Design has shown me that integrity effiency and superior service still exist today. EXCELLENT in every way! Thank you", "date": "2024-06-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Jennifer Burgess", "rating": 5, "text": "Kyle is the best--professional and thorough.", "date": "2024-06-06", "platform": "pulsem", "department": "General" }, { "author": "Amy Holyoak", "rating": 5, "text": "Jacob Jameson came out to inspect our pipes and he found problems with our septic tank. He helped me understand the terminology and even drew a picture so it made more sense. Came back the next day after our septic tank was fixed to make sure everything looked like it should. Intelligent design hires great technicians who really care about their customers.", "date": "2024-06-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Allison", "rating": 5, "text": "Alex was professional and knowledgeable. He patiently answered my many questions and completed the service with care.", "date": "2024-06-06", "platform": "pulsem", "department": "General" }, { "author": "Pete Garcia", "rating": 5, "text": "Mr Hicks was extremely professional and very knowledgeable. His presentation was clear and precise.", "date": "2024-06-04", "platform": "pulsem", "department": "General" }, { "author": "Josh Moret", "rating": 5, "text": "Kenny was very professional and easy to work with", "date": "2024-06-04", "platform": "pulsem", "department": "General" }, { "author": "Josh Moret", "rating": 5, "text": "Kenny was very professional and easy to work with", "date": "2024-06-04", "platform": "pulsem", "department": "General" }, { "author": "Nan Pratt", "rating": 5, "text": "Alex was an excellent technician. He was on time, kept to the facts and was informative. Efficient and pleasant.", "date": "2024-06-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Jeffrey Poulin", "rating": 5, "text": "Great service. Installed new water heater quickly . Jacob was friendly and professional!!!", "date": "2024-06-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Jeffrey Poulin", "rating": 5, "text": "Great service. Installed new water heater quickly . Jacob was friendly and professional!!!", "date": "2024-06-04", "platform": "pulsem", "department": "HVAC" }, { "author": "jeff poulin", "rating": 5, "text": "Great service !! Fast friendly and professional. Jacob was an excellent plumber. He is the best.", "date": "2024-06-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Derek Ballard", "rating": 5, "text": "Zach at Intelligent Design was the most thorough, professional, and honest technician to perform a service at my house. Zack found multiple disconnected and torn ducts in my attic/crawlspace that 4 other big AC companies and a home inspector over a 1.5 year span failed to identify. This high level of attention to detail and strong work ethic to perform inspections in uncomfortable tight spaces that others wouldn\u2019t, provided me with the proper analysis and guidance to stop giving money to other services/companies that were essentially ignoring my core problems. 5 stars. Would recommend to anyone!", "date": "2024-05-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Paul Nabors", "rating": 5, "text": "Outstanding service. Very professional. Would , will use again.", "date": "2024-05-29", "platform": "pulsem", "department": "General" }, { "author": "Remy Sawyer", "rating": 5, "text": "Lo and Adam cleaned our ducts and sealed them! They were very nice, efficient, quick and clean!", "date": "2024-05-29", "platform": "pulsem", "department": "General" }, { "author": "Eric Lindenberg", "rating": 5, "text": "Quick response for no A/C!", "date": "2024-05-29", "platform": "pulsem", "department": "General" }, { "author": "Alfred Ortiz", "rating": 5, "text": "Excellent and prompt service, very thorough and detailed in explaining inspection findings. Very satisfied with the level of service from Jordan, Amber and the rest of the team.", "date": "2024-05-28", "platform": "pulsem", "department": "General" }, { "author": "Javaxf javaxf", "rating": 5, "text": "I had a small leak from the shower head. Called ID today, Justin came out today and found the problem. He called Moen to get the part since it was under warranty. Now, we wait for it to come in for the install. Justin explained everything well.", "date": "2024-05-28", "platform": "pulsem", "department": "Plumbing" }, { "author": "Robert Writing Tutor", "rating": 5, "text": "Knowledgeable and straightforward.", "date": "2024-05-25", "platform": "pulsem", "department": "General" }, { "author": "Linda Israels", "rating": 5, "text": "We didn't have a match on service vs requirements so he did not do any work for us. Was on time, courteous and easy to deal with.", "date": "2024-05-24", "platform": "pulsem", "department": "General" }, { "author": "Thomas Edling", "rating": 5, "text": "Tyler did a great job. Very knowledgeable, thorough and friendly.", "date": "2024-05-24", "platform": "pulsem", "department": "General" }, { "author": "Manuel Armendariz", "rating": 5, "text": "Helpfull and dkilled at his job.", "date": "2024-05-22", "platform": "pulsem", "department": "General" }, { "author": "Jose Gutierrez", "rating": 5, "text": "I had a gentleman come to fixed a liking pipe on my yard. In Eloy on the 22nd and on time communication and job well done to my satisfaction. Thank you and God bless on your business.", "date": "2024-05-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Raymond Nunez", "rating": 5, "text": "As a technician, James was very personable and took the time to explain things about the operation of the heating/AC system.", "date": "2024-05-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Emily Call", "rating": 5, "text": "Eli did a great job getting our system up and running!", "date": "2024-05-17", "platform": "pulsem", "department": "General" }, { "author": "Emily Call", "rating": 5, "text": "Eli did a great job getting our system up and running!", "date": "2024-05-17", "platform": "pulsem", "department": "General" }, { "author": "Michelle M", "rating": 5, "text": "Jordan was on time, friendly & very knowledgeable. He took the time explain the services & repairs needed. Really great technicians make it an easy choice to always use Intelligent Design. Thanks so much Jordan!", "date": "2024-05-17", "platform": "pulsem", "department": "General" }, { "author": "Skie Jennings (StarWorksCrafts)", "rating": 5, "text": "Alex Grino was amazing at his work! He explained fully what was wrong with the unit before cleaning it. Our unit was very neglected and he took such good care of all the old pieces. For the time he spent on it, it turned out amazing!", "date": "2024-05-17", "platform": "pulsem", "department": "General" }, { "author": "Charles Katzenberg", "rating": 5, "text": "Jordan is a quality guy doing quality work", "date": "2024-05-17", "platform": "pulsem", "department": "General" }, { "author": "Milissa Jordan", "rating": 5, "text": "I woke up to my AC not working properly. I called and was put on a standby appt for the day. Terry was the tech that came to help. He was prompt, thorough, kind, and very professional. He identified the issue and had the part in his truck. It was replaced, and the system was cooling all within a half hour of home being there.", "date": "2024-05-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Armando Galaz", "rating": 5, "text": "Had plumbing done about a year or so ago had someone come out and do a routine check up. Zach law was very professional came in went straight to work. Did what he needed to do while being very respectful, honest and kind. Zach also showed me how to change the filter. I tend to mess things up, so I appreciate the instructions. I really enjoyed talking to him, I really liked the fact he thought I was in my 20s or late 20s, everyone loves to look young, knowing the fact that I\u2019m almost 50. But seriously, Intelligent Design you guys are the lucky ones because you have workers like Zach. So if anyone read this ask for Zack\u2019s law. A young man, who works hard and treat people with kind respect. Thanks again Zach law. Armando G", "date": "2024-05-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Angel Caudillo", "rating": 5, "text": "Intelligent Design was very professional. They were very thorough in all tasks. Kyle explained with detail of everything that was done and answered any questions we had. I am happy to be a customer for life with Intelligent design.", "date": "2024-05-17", "platform": "pulsem", "department": "General" }, { "author": "Edie Fleitman", "rating": 5, "text": "Kendrick and Kyle went over and above!! Couldn't be happier the service and they are treasures!", "date": "2024-05-17", "platform": "pulsem", "department": "General" }, { "author": "DAVID KAPLAN", "rating": 5, "text": "JP did an excellent job!!! Very professional and knowledgeable. I realized my system wasn\u2019t cooling overnight and they expedited service to get things fixed up. Highly recommend.", "date": "2024-05-17", "platform": "pulsem", "department": "General" }, { "author": "Cathy Grimes", "rating": 5, "text": "Michael Matthews diagnosed and fixed my AC Problem. He was prompt and professional. Great service.", "date": "2024-05-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Super Dad", "rating": 5, "text": "Very informative and courteous", "date": "2024-05-17", "platform": "pulsem", "department": "General" }, { "author": "Allen Frizzell", "rating": 5, "text": "Mr Todd Tracy quickly fixed our AC issue so thamkful good guy, great company", "date": "2024-05-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Zach Morley", "rating": 5, "text": "The service tech, James, was very professional and gave us an honest assessment of the next steps that had our needs in mind, not his. Treated me like a priority customer and went above and beyond in helping to coordinate an equally caring project manager, Taylor, to come out and give us a competitive package estimate for replacing our 15 year old AC that chose to run out on us in the middle of Tucson's hot summer months. Their attention to detail and personal care towards my family was a welcomed treat considering those are hard to come by with a lot of businesses these days.", "date": "2024-05-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Jessica Lockhart", "rating": 5, "text": "Jordan and Sam came to do our bi-annual heating/cooling system check and maintenance today. They were super thorough and went above and beyond to make sure everything was clean, fixed, and running smoothly. They were super respectful and communicated clearly everything that needed to be done and everything they did. Thank you, Jordan and Sam for excellent service today!", "date": "2024-05-17", "platform": "pulsem", "department": "HVAC" }, { "author": "T YO", "rating": 5, "text": "Marty came out and installed the Enviro water purification system at my house and did an outstanding job! He even dug a hole to put the tanks in as well as put a nice box over it so that my Hoa would approve! within 72 hours I had clean water in every single room in the house! I am so excited to no longer have dangerous chemicals in my home. Now my family and I can take showers and drink water safely!", "date": "2024-05-17", "platform": "pulsem", "department": "General" }, { "author": "Simple Insurance", "rating": 5, "text": "Jared the tech was outstanding. He did this job for my 91-year old parents. On time, excellent work & completely communicative.", "date": "2024-05-17", "platform": "pulsem", "department": "General" }, { "author": "Maurine Weaver", "rating": 5, "text": "Jordan and the whole team at Intelligent Design were so helpful and committed to fixing my HVAC problem. They worked tirelessly to fix the issue with my unit under warranty with white glove service. It turned out to be pack rat culprits in the system, not their product at all. They discovered the issue and I was back in business. Thank you, Intelligent Design!", "date": "2024-05-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Celina Zamora", "rating": 5, "text": "Brandon was super helpful and kind. He attacked and fixed the problem quickly. Thank you Brandon for all your help!", "date": "2024-05-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Carl Lundgren", "rating": 5, "text": "I was frustrated with a company out of Tempe. After five visits to repair our AC unit they tried to sell us a new unit and service contract. My wife and I were referred to Intelligence Design by a freind. We did research and had a quote presentations from three companies. Intelligence Design sales Peter, was very informative and helped us research to choose repair our unit or invest in a new unit. He was awesome to talk with. Techs Eric and Ty came out and investigated what was needed to install a new unit. They explained their findings and install a new unit in two days. OUTSTANDING WORK. It's been a week now and the system works as expected. Many Thanks to the employees at Intelligence Design making our home comfortable again. I will contact them if ever needed for any of their services.", "date": "2024-05-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Patrick Miller", "rating": 5, "text": "Dillon came to our house to look at our plumbing today. He really took the time to explain how everything was working and give us ideas about future improvements with our system. Very nice and professional technician.", "date": "2024-05-17", "platform": "pulsem", "department": "Plumbing" }, { "author": "S Osborne", "rating": 5, "text": "We have a maintenance agreement with ID. AC service tech Kyle was scheduled to do some work on our AC unit, blower cleanup and main starter switch, and did all routine yearly checks on the heat/AC system. He did a great job and was professional. We had some general questions about the life of our unit and about a heat pump as a possible replacement that he answered for us. He was patient, teaching and took his time to do a thorough job. We hope to see him again when we need service. The same day we had Plummer Tech Jason here to flush our water heater, change our whole house filter, and do yearly checks. He was patient and answered questions about an on demand heater unit as well as other questions. He gave us some information on the life expectancy of the hoses under our sinks and toilets and behind the clothes washer as well as water pressure and a regulator. We were very happy with his patience and service and hope to see him again in the future.", "date": "2024-05-17", "platform": "pulsem", "department": "HVAC" }, { "author": "AZ Gun Owner", "rating": 5, "text": "Kyle was professional, personable, and thorough. Definitely recommend intelligent design. No pressure, just a professional service.", "date": "2024-05-17", "platform": "pulsem", "department": "General" }, { "author": "Taunya Neerhof", "rating": 5, "text": "Anthony did a great job!", "date": "2024-05-16", "platform": "pulsem", "department": "General" }, { "author": "Mauricio Higgs", "rating": 5, "text": "Great customer service provided by J. Waymire. Repaired and fixed our plumbing issue.", "date": "2024-05-16", "platform": "pulsem", "department": "Plumbing" }, { "author": "Michael Ward", "rating": 5, "text": "Eli has been servicing my HVAC for several years now he\u2019s very professional really polite. Most of all he\u2019s just a great guy who does a good job and explains everything to me. I always ask for him.", "date": "2024-05-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Dale", "rating": 5, "text": "Julian did a great job installing a new water heater and also replacing the water valves in the laundry room. And your servicemen are always fantastic.", "date": "2024-05-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Lyle Pettis", "rating": 5, "text": "Peter He has been absolutely Great to work with. He's a keeper if he was working for me. Iwouldn't let the guy go . Excellent customer service skills . Great knowledge about the systems . 5 Star Plus . \ud83d\udc4d", "date": "2024-05-14", "platform": "pulsem", "department": "General" }, { "author": "John Siler", "rating": 5, "text": "JP performed our SUMMER HVAC system check quickly and professionally.", "date": "2024-05-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Melinda Illes", "rating": 5, "text": "Shane was prompt and did a great job. I will definitely use Intelligent Design plumbing again.", "date": "2024-05-10", "platform": "pulsem", "department": "Plumbing" }, { "author": "Kathyrn Ludwig", "rating": 5, "text": "Eli is professional and a kind gentleman!", "date": "2024-05-10", "platform": "pulsem", "department": "General" }, { "author": "Ronald P\u00e9rez", "rating": 5, "text": "Justin was thorough and helpful. He did a great job with all of our plumbing needs and educated us on some preventative steps.", "date": "2024-05-09", "platform": "pulsem", "department": "Plumbing" }, { "author": "Thomas Fisher", "rating": 5, "text": "Excellent technician great service!", "date": "2024-05-08", "platform": "pulsem", "department": "General" }, { "author": "Doug Andriole", "rating": 5, "text": "Top Shelf....,Ryan was enthuastic, well informed, knowledgeable and friendly", "date": "2024-05-08", "platform": "pulsem", "department": "General" }, { "author": "Jesse Bartels", "rating": 5, "text": "Fantastic work by Alex and Anthony!", "date": "2024-05-08", "platform": "pulsem", "department": "General" }, { "author": "Dave Deschamps", "rating": 5, "text": "Very knowledgeable and friendly", "date": "2024-05-08", "platform": "pulsem", "department": "General" }, { "author": "M Eseppi", "rating": 5, "text": "James Cavanaugh is the technician you hope will come to your house but rarely does. He is experienced, knows HVAC systems inside and out, diagnosed a seldom seen problem - and fixed it! We have had exceptional customer service from Intelligent Design since they reconfigured our old 2-zone system and installed a new one 2 years ago. The company, and James in particular, are what they say: intelligent", "date": "2024-05-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Glenn Hechler", "rating": 5, "text": "Their policy towards customer care is remarkable. We are in it for the long term and they are providing us great value in our new AC and heating system. Latest checkup once again reinforced the excellent service they provide. We also have plumbing services available through them. Inspection went well and I look forward to a planned project with them in the future.", "date": "2024-05-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Rob Katz", "rating": 5, "text": "Elyjah called me 30 minutes prior to the appointment as I was informed he would. He did in fact arrive within that 30 minute callous. He was VERY Professional, Courteous, AND Personable. Service and Experience was top notch from beginning to end. I came to find out that he actually worked on his day off (the appointment I'm referring to took place on a Thursday, but my u/v bulb was burned out and I accepted to pay to have it replaced. ) to come replace my u/v bulb. THANK YOU INTELLIGENT DESIGN", "date": "2024-05-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Crystal Rakoci", "rating": 5, "text": "Not sure I've had a more thorough Tune Up/ Inspection on my AC unit. Alex was friendly, knowledgeable and arrived on time. Not only was he professional, but spent time chatting with my kid. It was so late in the day, and I'm sure he was ready to go home, but didn't cut any corners in order to do so! :-) Thank you, Alex for the hard work and honest assessment.", "date": "2024-05-04", "platform": "pulsem", "department": "HVAC" }, { "author": "kirk Sanchez", "rating": 5, "text": "We have had great service, any issues we have they came back and quickly fixed them. Alex grino is.super professional and does great work", "date": "2024-05-03", "platform": "pulsem", "department": "HVAC" }, { "author": "catherine janik", "rating": 5, "text": "Lash was excellent in serving our A/C unit. He explained everything in detail and left the place spotless.", "date": "2024-05-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Jacob Geistweidt", "rating": 5, "text": "Jordan came out to consult and adjust the air balancing in my home. He was very knowledgeable and went above and beyond to help me out. He let me know all my options and was a joy to work with.", "date": "2024-05-03", "platform": "pulsem", "department": "General" }, { "author": "Brent Majors", "rating": 5, "text": "Shane was very courteous and thorough.", "date": "2024-05-03", "platform": "pulsem", "department": "General" }, { "author": "Shelly Eagle", "rating": 5, "text": "Kenny was wonderful!! So very kind and professional. He explained everything and made sure we understood everything he did.", "date": "2024-05-03", "platform": "pulsem", "department": "General" }, { "author": "Peter Ireland", "rating": 5, "text": "Jorden was terrific, I would not want anyone to work on my system. !! Gave me some terrific advice and the service was superb !", "date": "2024-05-02", "platform": "pulsem", "department": "General" }, { "author": "Steve Herzog", "rating": 5, "text": "He was prompt and courteous. He answered all my questions about my water heaters and their condition as he flushed them. He was careful and cleaned up after he finished.", "date": "2024-04-30", "platform": "pulsem", "department": "HVAC" }, { "author": "sag8072", "rating": 5, "text": "I had ID come and replace my AC unit last week, did a great job and very professional team! Today, Justin came out and inspected my water heater and system--answered lots of my questions and made great recommendations. Replaced parts of the water heater that have not been done in awhile--no SALES PITCH, but believed he offered suggestions and left it to me. Great service and very professional! As expected....yearly review of my ac unit and they were great to work with. Professional and on time....", "date": "2024-04-30", "platform": "pulsem", "department": "HVAC" }, { "author": "Paul Brown", "rating": 5, "text": "Jordan does a great job every time! We always ask for him specifically!", "date": "2024-04-27", "platform": "pulsem", "department": "General" }, { "author": "Tom Dukes", "rating": 5, "text": "Tyler was extremely helpful in presenting many good ideas and things I had not considered in estimating our plumbing project. He very patiently discussed the pros and cons of several variations on the work. And! He's a super nice guy and was an Eagle Scout.", "date": "2024-04-26", "platform": "pulsem", "department": "Plumbing" }, { "author": "Stuart Willoughby", "rating": 5, "text": "Matt called ahead and arrived on time. He systematically check the whole system out. He was very experienced and he found several faults and corrected them. I really appreciated his help. Great guy and knows his stuff!!! Thanks Stu Willoughby", "date": "2024-04-26", "platform": "pulsem", "department": "General" }, { "author": "Jeff Crandall", "rating": 5, "text": "Kash came today to conduct my scheduled service checkup on my Heat pump unit. He was on time, professional, and knowledgeable. Gave my system a good check. Left everything clean and orderly. Intelligent Design was a great choice for my HVAC requirements.", "date": "2024-04-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Robert Foltz", "rating": 5, "text": "Great service, friendly staff", "date": "2024-04-25", "platform": "pulsem", "department": "General" }, { "author": "Carla Palmore", "rating": 5, "text": "Tim is a delight to work with. He is very knowledgeable about the product that he is marketing and the pricing is reasonable.", "date": "2024-04-25", "platform": "pulsem", "department": "General" }, { "author": "LaWannah Kinkead", "rating": 5, "text": "Kyle was awesome! Very friendly and knowledgeable. Answered all of my questions completely and my dogs lived him!!", "date": "2024-04-25", "platform": "pulsem", "department": "General" }, { "author": "Cherie Epple", "rating": 5, "text": "Jordan was Excellent. He took the time to explain the problem with my AC unit! He had the part and fixed it on the spot. Not to mention Intelligent Design was able to get me in the same day with no appointment! Thank you, Rusty & Cherie", "date": "2024-04-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Danika Mogk", "rating": 5, "text": "Alex was amazing in helping us solve our problem. We had quite a puzzle for him and with they help of Paul they were able to save the day!!!", "date": "2024-04-24", "platform": "pulsem", "department": "General" }, { "author": "jjackson0613", "rating": 5, "text": "Appreciate the honesty and prompt delivery of the estimate. Also a nice break down of the cost. Have not pulled the trigger on going with them for my roofing needs yet though.", "date": "2024-04-24", "platform": "pulsem", "department": "Roofing" }, { "author": "Clyde el Oso", "rating": 5, "text": "Elyjah is a pleasure to deal with. He is punctual, knowledgeable, thorough, and courteous.", "date": "2024-04-24", "platform": "pulsem", "department": "General" }, { "author": "Juan Zozaya", "rating": 5, "text": "It was a pleasure, Tim was very courteous, professional and very knowledgeable. He explained everything very well. He was willing to hear what I had to say and was very understanding", "date": "2024-04-23", "platform": "pulsem", "department": "General" }, { "author": "Nadine Cochran", "rating": 5, "text": "Jordan did a fine job fixing our a/c.", "date": "2024-04-23", "platform": "pulsem", "department": "General" }, { "author": "G A", "rating": 5, "text": "Jacob Beyer from Intelligent Design came out to give us an estimate on our roof that needs to be replaced. Received a text prior to his arrival that he was on his way and a photo of what Jacob looked like. He took the time to listen to all of our concerns and requests and so far has been the only person to listen to both and was willing to work with us in getting the job done. Waiting for the estimate and possibly working with him again.", "date": "2024-04-22", "platform": "pulsem", "department": "HVAC" }, { "author": "William M", "rating": 5, "text": "Great service, wood use him again!", "date": "2024-04-22", "platform": "pulsem", "department": "General" }, { "author": "Bobbi Brown", "rating": 5, "text": "Elyjah Hicks was excellent at explaining what he was doing and being very professional. He worked hard to fix our ac. We are very appreciative of him.", "date": "2024-04-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Diane Siegle", "rating": 5, "text": "Reliable, thorough, and curtious. I would highly recommend them!", "date": "2024-04-22", "platform": "pulsem", "department": "General" }, { "author": "Lucille Yuen", "rating": 5, "text": "Brandon was thorough in investigating the problem and explained what needed to be done so I understood the problem and the recommendations. He compared what it would cost to clean the hvac system vs. buying a new one comparable to what I have.", "date": "2024-04-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Mary Campbell", "rating": 5, "text": "Answered all my questions . Nice polite gentleman.", "date": "2024-04-22", "platform": "pulsem", "department": "General" }, { "author": "Josephine Mantanona Ardle", "rating": 5, "text": "Everyone I spoke to was very professional and courteous. The follow-up notice for my appointment was excellent. James did an excellent job. He was professional, thorough, and took his time to explain all the details of the AC problems. He then outlined the replacement options for the unit. His patience and thoroughness eased my worries and concerns. I couldn't have asked for a better Senior Technician. Thank you.", "date": "2024-04-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Sheila Grosart", "rating": 5, "text": "My husband and I had an amazing experience with intelligent design. Brandon was the first technician that came over late Saturday night and told us how bad our AC was which we both pretty much knew. He was a very nice. Zach came over The following Monday and helped us get set up to have a new AC installed. He was also very kind and very professional. Sammy and Chris were wonderful when it came to installing our new AC unit. They were very kind, answered all the million questions that we had plus show us how to work the thermostat They were both very professional. I would recommend intelligent design to anybody thank you again everyone. The Grosarts", "date": "2024-04-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Paul Harris", "rating": 5, "text": "Alex was incredibly helpful and professional he answered all of my questions and concerns, showed me what he was doing confirmed all the Warranty processes and test everything insuring everything was function perfectly. I am very happy with all that Intelligent Design has done Thabk you", "date": "2024-04-19", "platform": "pulsem", "department": "General" }, { "author": "Randall Anderson", "rating": 5, "text": "We recently reached out to Intelligent Design to get an estimate on cleaning the ducts in our older home and installing a biometric damper which would allow us to switch easily between our swamp cooler and AC. They promptly sent a technician to our house, and we were immediately impressed by his curtesy and professionalism. Jordan took the time to give us a complete background on our system which we found very informative. Jordan proved to be a wealth of knowledge about the operation and maintenance of our entire HVAC system. He gave thorough explanations on the process of sealing the connection joints in our leaky ductwork. He was meticulous in his survey of our HVAC, covering its needs in detail and then explaining that Intelligent Design technicians are experts in managing the care and ongoing maintenance of our system. We were a bit surprised to learn about the maintenance service since we hadn\u2019t considered that, but we were very pleased to hear they offered home maintenance services as well. If you need HVAC services or professional home maintenance, we highly recommend you give Jordan Oliver at Intelligent Design a call!", "date": "2024-04-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Randall Anderson", "rating": 5, "text": "Five Stars We recently reached out to Intelligent Design to get an estimate on cleaning the ducts in our older home and installing a biometric damper which would allow us to switch easily between our swamp cooler and AC. They promptly sent a technician to our house, and we were immediately impressed by his curtesy and professionalism. Jordan took the time to give us a complete background on our system which we found very informative. Jordan proved to be a wealth of knowledge about the operation and maintenance of our entire HVAC system. He gave thorough explanations on the process of sealing the connection joints in our leaky ductwork. He was meticulous in his survey of our HVAC, covering its needs in detail and then explaining that Intelligent Design technicians are experts in managing the care and ongoing maintenance of our system. We were a bit surprised to learn about the maintenance service since we hadn\u2019t considered that, but we were very pleased to hear they offered home maintenance services as well. If you need HVAC services or professional home maintenance, we highly recommend you give Jordan Oliver at Intelligent Design a call!", "date": "2024-04-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Randall Anderson", "rating": 5, "text": "Five Stars We recently reached out to Intelligent Design to get an estimate on cleaning the ducts in our older home and installing a biometric damper which would allow us to switch easily between our swamp cooler and AC. They promptly sent a technician to our house, and we were immediately impressed by his curtesy and professionalism. Jordan took the time to give us a complete background on our system which we found very informative. Jordan proved to be a wealth of knowledge about the operation and maintenance of our entire HVAC system. He gave thorough explanations on the process of sealing the connection joints in our leaky ductwork. He was meticulous in his survey of our HVAC, covering its needs in detail and then explaining that Intelligent Design technicians are experts in managing the care and ongoing maintenance of our system. We were a bit surprised to learn about the maintenance service since we hadn\u2019t considered that, but we were very pleased to hear they offered home maintenance services as well. If you need HVAC services or professional home maintenance, we highly recommend you give Jordan Oliver at Intelligent Design a call!", "date": "2024-04-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Donna Shockley", "rating": 5, "text": "Technician Erick is the best AC person. He knows exactly what he is doing. Everyone was always on time, polite, respectful and even cleaned up After the job. Entire company is the best I have worked with (and have had many). I even referred them to my mother. Also use them for plumbing, electrical, etc.. It is cool and comfortable in my home now. Do yourself a break and call them. You won\u2019t be disappointed.", "date": "2024-04-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Kent Senzee", "rating": 5, "text": "Outstanding work done by Kenny. He diagnosed and fixed an intermittent wiring issue in the attic in an hour that another local Heating and Air Conditioning company couldn't fix in four tries.", "date": "2024-04-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Aaron Davis", "rating": 5, "text": "Received excellent troubleshooting and service from Alex today with Intelligent Design. He was very informative and efficient.", "date": "2024-04-17", "platform": "pulsem", "department": "General" }, { "author": "Al Berto", "rating": 5, "text": "Courteous, friendly, competent. This is our second service call with him. Recommend highly and will call again if needed. Thank you.", "date": "2024-04-16", "platform": "pulsem", "department": "General" }, { "author": "Tara Cocchi", "rating": 5, "text": "Technician Jordan Oliver was on time, polite and very professional. He explained why my AC was not functioning. It's up and running so I highly recommend him. Thank you Jordan!!!", "date": "2024-04-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Raymond Munguia", "rating": 5, "text": "It was an excellent interview. Mr. Beyer was very detailed in his presentation. Good Job!!", "date": "2024-04-16", "platform": "pulsem", "department": "General" }, { "author": "Michael Hanley", "rating": 5, "text": "Great service. Detailed oriented and professional", "date": "2024-04-16", "platform": "pulsem", "department": "General" }, { "author": "Beth King", "rating": 5, "text": "Sammy was great to work with. He listened and was very patient with my endless questions!", "date": "2024-04-16", "platform": "pulsem", "department": "General" }, { "author": "Mark Hutchinson", "rating": 5, "text": "We recently had our AC serviced by Jordan on behalf of Intelligent Design. He was a friendly and knowledgable technician who did a nice job. Like all technicians for this company we are confident that the service provided is top notch. Thank you Jordan!", "date": "2024-04-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Erin Entrican", "rating": 5, "text": "Tyler was polite and professional. He went above and beyond to fix our plumbing problem which was caused by a mesquite tree. He knows what he is doing.", "date": "2024-04-10", "platform": "pulsem", "department": "Plumbing" }, { "author": "Jerry Le May", "rating": 5, "text": "The Project Manager who inspected our roof took the time to take pictures and explain their process, he was courteous and professional.", "date": "2024-04-09", "platform": "pulsem", "department": "Roofing" }, { "author": "Vincent Navarro", "rating": 5, "text": "The young man who checked our pipes & submitted an estimate was very fair & thorough.I will be getting my house repiped soon.", "date": "2024-04-09", "platform": "pulsem", "department": "General" }, { "author": "John Becker", "rating": 5, "text": "Tyler was very professional and polite. He ascertained the problem with my soft water system quickly and provided several solutions.", "date": "2024-04-08", "platform": "pulsem", "department": "General" }, { "author": "William Pinkerton", "rating": 5, "text": "Very knowledgeable came out gave me information I didn't even know I needed very honest and helpful thank you", "date": "2024-04-08", "platform": "pulsem", "department": "General" }, { "author": "June Niedomys", "rating": 5, "text": "Kyle came out and inspected a few things I had going on, he is an hvac tech, but he even gave me some alternative options for re-piping my house that need my floors cut up.", "date": "2024-04-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Joel Aronson", "rating": 5, "text": "I had a bathroom sink faucet with sudden decrease in water flow. Shayne was able to come out in just a few hours and fixed it super fast. Turns out that bacteria in your water lines can still build up despite after the fact RO water filtration installation. Shayne explained this and took out a chunk of bacterial film from the faucet. Water flow restored, no problem. Shayne was polite, professional, prompt . What more do you need?", "date": "2024-04-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Allie Harris", "rating": 5, "text": "Kyle was a great technician!", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Taosgsr", "rating": 5, "text": "Marty did a good job explaining the system and what we would need for our home", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Lalo Arreola", "rating": 5, "text": "(Translated by Google) Alex Grino is very good at his job and an excellent person. He treats people well. (Original) Alex Grino es muy Bueno en su trabajo y excelente persona. Buen trato con la gente", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Johnny Siddz", "rating": 5, "text": "Kyle did a great job.", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Katrina Canfield", "rating": 5, "text": "We recently had Kyle over for our Winter PMA and he was wonderful. He explained what he was going to check and gave me a review of his work. The company sent reminder text and even followed up with us after. I felt like I was cared for and important! Thank you, Kyle.", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Noemi Gonzalez", "rating": 5, "text": "Alex Grino was wonderful! Great customer service, we will be reaching out for further services in the future.", "date": "2024-04-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Jayme Barlow", "rating": 5, "text": "Kyle came out to our house and was very helpful, we should be cool all summer \ud83d\udc4d thanks for the servicing!", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Kaleb Long", "rating": 5, "text": "Kyle Bruggeman is a very nice guy and is very helpful. He does such a great job.", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Erin Perry", "rating": 5, "text": "I had just moved in to a new home and needed to make sure that my AC was cleaned and working appropriately as we did not have anyone check it prior and things seemed amiss, Kyle came to the rescue from intelligent design and taught us how to use our smart system and made sure our unit was cleaned and working properly. No judgement and so knowledgeable!!! We will be requesting him for any problems in the future. Fabulous company...", "date": "2024-04-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Eric Bruggeman", "rating": 5, "text": "Kyle came out to my girlfriend's home and did a great job! He checked the a/c system and made sure everything was working properly. The conservation came up about re piping. He offered some options that other companies and not presented to us. Explained we may not need to drill holes. Very impressed!", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Ej Motorsports", "rating": 5, "text": "Had Kyle out to my house to service my air conditioner, he was very professional and knowledgeable. I would highly recommend intelligent design.", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Keri Hidalgo", "rating": 5, "text": "Kyle Bruggeman is very knowledgeable and helpful. Awesome customer service!", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Bridget", "rating": 5, "text": "Kyle is an awesome technician!", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Josh Kabisch", "rating": 5, "text": "This company really goes above and beyond when it comes to customer service. We had the best experience with our Tech Kyle. He was so informative and had no problem explaining what he was doing and giving helpful pointers to help keep our system running efficiently. We will be requesting him every time if possible!", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Bethany Olinger", "rating": 5, "text": "Kyle is a great technician and did a great job! Will be a returning customer!", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Jody Sweetapple", "rating": 5, "text": "The tech was very pleasant.", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Sterling Stambaugh", "rating": 5, "text": "Kyle is the best we've ever had!", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Michael Bush", "rating": 5, "text": "Great stuff!! Awesome job!! Alex", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "fluffyct", "rating": 5, "text": "Alex\u2019s was berry foot at he\u2019s job and berry prfessssional", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Lowkey S1k", "rating": 5, "text": "Highly Recommend Alex Grino for any AC needs. Very professional, great service!", "date": "2024-04-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Steve Waide", "rating": 5, "text": "I ran into Kyle the other day and had some questions about services and preventative maintenance on my HVAC. He was super knowledgeable and answered all of my questions without hesitation. If you need service or preventative maintenance performed, ask for Kyle, you won\u2019t regret it!", "date": "2024-04-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Adriana Arreola", "rating": 5, "text": "Excellent work! We had Alex Grino be our technician and he was very professional. He is a hard worker who gets the job done! He answered all the questions i asked and was very kind. I recommend Intelligent Design Air Conditioning,Plumbing,Solar & Electric to everyone! Especially with someone like Alex Grino on their side!", "date": "2024-04-05", "platform": "pulsem", "department": "Plumbing" }, { "author": "Melisa Olvera", "rating": 5, "text": "Great service provided by Alex Grino! He was very professional and the quality of his work was amazing. 10/10 recommend for any AC needs.", "date": "2024-04-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Sydney Chamberlain", "rating": 5, "text": "I had a wonderful experience with Alex Grino! Polite, helpful, and funny!", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Aubrey Jacobson", "rating": 5, "text": "Alex came to check out my AC and he was very professional and articulate. Great job!", "date": "2024-04-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Tina \u201cWandering_Wild_Gypsy\u201d", "rating": 5, "text": "Kyle is an absolutely amazing technician, he is kind, honest and explains in detail for any question I asked!", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Cody Thielman", "rating": 5, "text": "Kyle was the AC technician that came out to service our unit. He was great! He was friendly, polite, efficient, and resolved my ac issues. If I have issues in the future I know who I will call.", "date": "2024-04-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Tyler Foster", "rating": 5, "text": "Called my buddy Alex Grino about my thermostat issue and he helped guide me through the process and problems without being here at the house. Great service and communication! Highly recommend", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Brittany Crawford", "rating": 5, "text": "Kyle is the best!! Highly recommend him and this company!", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Brandon Trinh", "rating": 5, "text": "Kyle came out and made sure my system was ready for summer before the heat really kicks in. He was on time and polite didn't pressure to sell which is nice!", "date": "2024-04-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Kyle Hall", "rating": 5, "text": "Call Intelligent Design Air Conditioning, Plumbing, Solar, & Electric for all your needs. But please be sure to ask for the gentleman \u201cKyle\u201d. We had an issue with air flow/coolant and something was going on with our metering device. I called and called multiple companies around Tucson and could never get a straight answer. We received a lot of bad customer service. Someone referred Kyle from Intelligent design and we gave him a shot. Kyle came over to our residence after hours(after a long shift), got up in our attic and checked the entire HVAC system and was able to diagnose the issue within about 25 minutes. He also found another issue in one of the air vents in our kids room. Something the builder (A/C company) left in the air vents restricting the air flow. Kyle was very professional and knowledgeable. If Kyle didn\u2019t know the answer, he called around to get it for us. I highly recommend this guy, he goes above and beyond to solve problems and get answers. We will be calling Kyle from Intelligent design for all our needs. Intelligent design is lucky to have him. He is a good Christian man too. Thank you Kyle from Intelligent design!!!", "date": "2024-04-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Beau Sappington", "rating": 5, "text": "I had an airflow issue with the duct work and Alex came out and quickly resolved the issue he was Great!! Would %100 recommend his services!", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Jamie Jacobson", "rating": 5, "text": "Alex Grino was talented and cared a lot about the quality of his work. He also had great customer service skills and was very considerate. We would recommend Alex to anyone and everyone, 100%.", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Diana Villarreal", "rating": 5, "text": "Thank you Alex grino for your services.", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Murph", "rating": 5, "text": "Kyle made sure my ac system was ready for summer. Very professional and on time. Thank you Kyle!", "date": "2024-04-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Ang\u00e9lica Carrasco", "rating": 5, "text": "Excellent service! My family and I were very happy with the work they did! Alex Grino was very professional and friendly!", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Amanda Castillo", "rating": 5, "text": "Kyle Brugerman was being Phenomenal, he showed up promptly and was extremely professional. He was very thorough and made it seem like the job he did was easy because he truly look like he enjoyed what he did. Thank you Kyle, I appreciate the hard work and will be a returning customer in the future and will definitely recommend friends and family!", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Juan Arreola", "rating": 5, "text": "great service thank you Alex Grino he was very professional and knowledgeable", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Mary Gutierrez", "rating": 5, "text": "Alex Grino did an excellent job. He was very kind and professional throughout the service. He worked at a quick pace, and I would recommend his services.", "date": "2024-04-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Bass bum", "rating": 5, "text": "Kyle came out the other day and made sure my A/C was all set and ready to keep me and my family cool this summer! Guy was not only treating me like a (pleased) customer but as If I had known him a lifetime! Kyle was a great help and we will definitely be having them back for any future issues!", "date": "2024-04-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Andrew Harris", "rating": 5, "text": "We had another company come out and quote us astronomically more than Kyle at Intelligent Air. I by nature have very little trust in AC people, because I don't know what they're talking about but at the end of the day my house needs to be cool. Kyle got us all fixed up and running at a reasonable cost in quick order. As a business owner I understand the want to get every penny out of a service/sale, but I also value returning customers and referrals, and we will be both. Intelligent our seems like a solid company and Kyle Bruggeman is a class A rep for them. Highly recommend!!", "date": "2024-04-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Destiny Thielman", "rating": 5, "text": "My ac technician was Kyle, he was ABSOLUTELY PHENOMENAL!! He arrived on time and was friendly, knowledgeable, and resolved my AC issues. I have recommended him to all of my friends. This company is great. Thanks so much Kyle for helping us!!", "date": "2024-04-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Rachele Miller", "rating": 5, "text": "Kyle was professional and very helpful", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Kelly Harris", "rating": 5, "text": "Great experience with Intelligent Design! Kyle Bruggeman was our tech and he was professional, knowledgeable, and told us exactly what we needed to do to rectify a situation we ran into with a much older unit. We were really impressed that he knew how to tackle it since the unit was quite so old and ultimately we will get a new one (and call Kyle when we do) but he saved the day for us in the meantime!", "date": "2024-04-05", "platform": "pulsem", "department": "HVAC" }, { "author": "MAJ K", "rating": 5, "text": "Thank you Alex Grino for your hard work. He came out did what he had to do to provide great service. He was honest and informative. Great company, kudos.", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Leslie Moreno", "rating": 5, "text": "10/10 recommended Intelligent Design Air Conditioning, Plumbing, Solar, & Electric. Everyone was very friendly, Alex Grino was able to answer all my questions and made sure me and my husband were taken care of. Will recommend to friends and family!", "date": "2024-04-05", "platform": "pulsem", "department": "Plumbing" }, { "author": "Victor Vidaurri", "rating": 5, "text": "Kyle Bruggeman came to my house and was on time and informative. He explained what I needed and I didn\u2019t feel like I was being talked into anything I didn\u2019t need. Great service all around.", "date": "2024-04-05", "platform": "pulsem", "department": "General" }, { "author": "Yailyn Valenzuela", "rating": 5, "text": "Thank you for your amazing service! Alex was our technician. He was amazing!", "date": "2024-04-04", "platform": "pulsem", "department": "General" }, { "author": "Rem", "rating": 5, "text": "Thank you for your work Alex Grino my family and I appreciate the service you provided. You were great would definitely recommend", "date": "2024-04-04", "platform": "pulsem", "department": "General" }, { "author": "Santos", "rating": 5, "text": "(Translated by Google) Alex Grino serviced my air conditioner and did a great job. He's a very helpful and intelligent person. He fixed everything very quickly. Excellent service! \ud83d\udc4d\ud83c\udffc (Original) Alex Grino le dio servicio a mi aire acondicionado hizo un muy buen trabajo un persona muy servicial inteligente. Supo solucionar todo muy ra\u0301pido muy buen servicio.\ud83d\udc4d\ud83c\udffc", "date": "2024-04-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Sara Vidaurri", "rating": 5, "text": "Amazing service , most friendly guy you'll ever meet, Kyle is the best ! He's the one to help you with your system !", "date": "2024-04-04", "platform": "pulsem", "department": "General" }, { "author": "Jorge Aguilar", "rating": 5, "text": "Alex Grino came out and helped with my AC system. Did an excellent job overall great experience Super friendly did a great job. 100% recommend this company great dedicated workers thank you Alex Grino!", "date": "2024-04-04", "platform": "pulsem", "department": "HVAC" }, { "author": "STEPHEN LEQUEA", "rating": 5, "text": "Kyle performed service on the main AC system and the mini-split. He also replaced a part that was affecting compressor performance. As always, he did a great job of explaining everything to me and showed pictures of what he did. He has always been very thorough and explains things in a way I understand. GREAT JOB AND WELL DONE!!!", "date": "2024-04-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Derek Jordan", "rating": 5, "text": "Kyle did an outstanding job on my new AC system. It was actually the heater that we needed at the time. The day after the install I sent pictures of the fresh snow and told him how much we appreciated having the heat.", "date": "2024-04-04", "platform": "pulsem", "department": "HVAC" }, { "author": "M E", "rating": 5, "text": "Justin was on time, professional and very informative with all his answers, a good listener, and showed a real interest in doing what is best. When I decide to move forward with one of my options, I will be requesting Justin to do the installation. \ud83d\ude0a", "date": "2024-04-04", "platform": "pulsem", "department": "General" }, { "author": "Eduardo Romero", "rating": 5, "text": "Needed my AC serviced and Kyle was amazing! Great guy!", "date": "2024-04-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Nick Nimmo", "rating": 5, "text": "Kyle is an amazing technician. He laid out all my options with no pressure which allowed me to make the best decision for me and my family. He is a knowledgeable and kind guy. I highly recommend!", "date": "2024-04-04", "platform": "pulsem", "department": "General" }, { "author": "\u2022Agustina Villarreal\u2022", "rating": 5, "text": "(Translated by Google) My air conditioning unit was recently serviced by a technician named Alex Grino. He did an excellent job; he's very kind, attentive, responsible, and efficient. I really liked this company and the work Alex Grino did. Thank you! (Original) Hace poco le dieron servicio a mi unidad de aire el Te\u0301cnico que le dio servicio se llamaba Alex Grino hizo un excelente trabajo es una persona muy amable y atenta y responsable Y muy eficiente me gusto\u0301 mucho esta compan\u0303i\u0301a y el trabajo que hizo Alex Grino gracias!", "date": "2024-04-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Maria Valdez", "rating": 5, "text": "Alex G came into our home with an amazing attitude. He treated me and my family with kindness. We were in a pretty tough situation with our ac system, and he was able to fix that for us. Truly recommend his services because it was clear he takes his job seriously with the level of professionalism that I saw.", "date": "2024-04-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Michelle Romero", "rating": 5, "text": "Kyle installed my system and did an amazing job! Lucky enough for me he is now on the service side and he does my PM\u2019s twice a year.", "date": "2024-04-04", "platform": "pulsem", "department": "General" }, { "author": "Greg Edwards", "rating": 5, "text": "Kyle B. was very knowledgeable and friendly. He was prompt and answered all my questions. I was very happy with his service.", "date": "2024-04-04", "platform": "pulsem", "department": "General" }, { "author": "Annique B", "rating": 5, "text": "JP has been working hard trying to figure out what\u2019s going on with my unit. I bought the unit from Intelligent Design and there\u2019s been major issues with it. While I wouldn\u2019t buy from them again, the techs have worked hard when trouble shooting or repairing it", "date": "2024-04-04", "platform": "pulsem", "department": "General" }, { "author": "Nichole Edwards", "rating": 5, "text": "Always a great experience. Kyle is polite, thorough and made me feel very comfortable. Thank you, Kyle!", "date": "2024-04-04", "platform": "pulsem", "department": "General" }, { "author": "Nancy Macrorie", "rating": 5, "text": "Kyle and Alex serviced the heater and replaced a part under warranty. They were fun, informative and professional. You sure have wonderful employees at Intelligent Design ;-) Eli and Fernando were very kind and professional.. they cleaned up and explained everything they did. Thank you so much", "date": "2024-04-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Trent Duncan", "rating": 5, "text": "Had a great experience. Kyle was amazing.", "date": "2024-04-03", "platform": "pulsem", "department": "General" }, { "author": "L Henson", "rating": 5, "text": "JP, Kyle, and Alex did a great job. They arrived promptly, were friendly, and showed professionalism. They took time to explain how the system works and their findings. Happy to have them as my team.", "date": "2024-04-03", "platform": "pulsem", "department": "General" }, { "author": "Jacque Calkins", "rating": 5, "text": "Jacob was completely helpful and very nice. He\u2019s a great addition to your company", "date": "2024-04-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Heidi Morgan", "rating": 5, "text": "We love having Kyle service our hvac system! He is knowledgeable, extremely efficient and super trustworthy! We look forward to our quarterly visits and feel blessed to be members with Intelligent Design!", "date": "2024-04-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Michelle Durazo", "rating": 5, "text": "Great service. Alex Grino was very great to work with. Very polite and thorough.", "date": "2024-04-03", "platform": "pulsem", "department": "General" }, { "author": "Aaron Bouschor", "rating": 5, "text": "4/3/2024 Update: We worked with Intelligent Design for a furnace cleaning and tune-up. Brandon, the service technician, was prompt, courteous, and professional throughout the process. He carefully explained the work being performed and walked us through the results. Very happy with our service experience today! Intelligent Design did a great job with a recent install at our home. Marty and Nate arrived on-time and were very professional throughout the process. They were able to work through any challenges with the installation and accomplished the job on-time and in working order. Thank you!", "date": "2024-04-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Michael Clinton", "rating": 5, "text": "After replacing 2 outdated systems with high efficiency units with solar boost, Kyle has serviced us quarterly for 2 1/2 years. He's consciousness telling us the equipment status, the need to reorder more filters, or what he'll do on the next service. He courteous, prompt and provides excellent customer service. Mike Clinton, Catalina Foothills", "date": "2024-04-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Lisa Pope", "rating": 5, "text": "JP Pratt was prompt, professional, and informative. He explained the work he did and answered all our many questions. We are extremely satisfied with his service.", "date": "2024-04-03", "platform": "pulsem", "department": "General" }, { "author": "Yaya", "rating": 5, "text": "Alex Grino serviced Our AC unit he did an excellent job. He was very friendly, respectful and very knowledgeable He answered, any questions or concerns that we had he went above and beyond to make sure that everything was working great and all of our questions were answered. We really appreciate His great work.", "date": "2024-04-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Wendy Duncan", "rating": 5, "text": "Intelligent Design is out go to for A/C service. Always on time and honest. Kyle is usually our requested tech. He is always honest and doesn't try to sell us something we don't need. Great personality and does a great job!", "date": "2024-04-03", "platform": "pulsem", "department": "General" }, { "author": "Rosa Celaya", "rating": 5, "text": "I Had Alex Grino come out and assist us with our AC unit he was very professional and answered all of our questions overall did a great job.", "date": "2024-04-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Amalia Arreola", "rating": 5, "text": "Thank you Alex for your exceptional work and professionalism! You were fantastic! He was very knowledgeable and informative with my AC! Would definitely recommend!", "date": "2024-04-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Pedro Morales", "rating": 5, "text": "I had the pleasure of having Alex Grino from Intelligent Design Air Conditioning, Plumbing, Solar, & Electric service my AC unit, and I must say, he did an outstanding job. Not only did he fix the issues with my unit, but he also left it running better than ever. I am truly impressed with his expertise and professionalism. In this scorching Tucson heat, it's crucial to have a reliable AC, and thanks to Alex's exceptional service, I can now enjoy a cool and comfortable home. I highly recommend Intelligent Design's services, especially with Alex Grino on their team.", "date": "2024-04-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Larisa Ortega", "rating": 5, "text": "Alex Grino came in evaluated, diagnosed, and repaired my AC problem so quickly, I was impressed with his knowledge and efficiency! Thank you Alex", "date": "2024-04-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Azara Valenzuela", "rating": 5, "text": "I was having difficulty with the AC of my home and I was recommended intelligent design air conditioning by one of my close friends. Upon arrival, Alex Grino was super professional and got to work right away. He was wonderful and did a very good job! Very satisfied with the work would totally recommend!", "date": "2024-04-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Charley Mar", "rating": 5, "text": "What great service and affordable as Kyle came in to work on the HVAC. I refer Intelligent design to family and friends as well. Thanks Intelligent Design .", "date": "2024-04-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Westley Reinhardt", "rating": 5, "text": "Kyle B was fantastic! Super informative and was awesome around the kids! He made sure everything was in tip top condition.", "date": "2024-04-03", "platform": "pulsem", "department": "General" }, { "author": "Ryan Price", "rating": 5, "text": "Our AC quit cooling one night. One call to Kyle and he was out to our house within a couple hours. He quickly inspected our whole system and recommended a coil clean. He did the repairs that same visit and also helped program a new thermostat we couldn\u2019t figure out. Very pleased with his customer service and capabilities!", "date": "2024-04-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Beth Price", "rating": 5, "text": "My unit wasn\u2019t cooling or maintaining temp. Called and had Kyle out, he throughly inspected our system, recommended and completed the repairs in the same night. We were very happy to go to sleep with a running AC. Thanks Kyle!", "date": "2024-04-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Spike Robbins", "rating": 5, "text": "Kyle came out to look at my a/c and it didnt take him long to diagnose my issue and fix it. He not only replaced the part, but he also checked out the wiring, took things apart, cleaned it and put it all back together. He went above and beyond any other service work I've had done previously. If you need your air conditioning looked at, call Intelligent Design Air Conditioning and ask they send out Kyle.", "date": "2024-04-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Crystal Grandalski", "rating": 5, "text": "We were having issues with our AC unit, it was making some weird noises. Had to turn off the unit which we had to endure some cold days, I was afraid that we would have to replace completely. Until we called intelligent design air conditioning and had Kyle take a look. He really saved the day and a bunch of money. He was so knowledgeable, kind and attentive. He really spent some time to make sure everything looked okay so we can run it back up again. Thankfully before the summer heat kicks in. Thank you so much Kyle. You did an amazing job I would highly recommend him \ud83d\ude01", "date": "2024-04-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Susan Smith", "rating": 5, "text": "Tyler came to our home to fix a leaking toilet Tyler was very professional, did a great job. He immediately found problem and promptly fixed the problem. We will definitely call Intelligent plumbing again and request Tyler to come over .", "date": "2024-04-02", "platform": "pulsem", "department": "Plumbing" }, { "author": "Phil Babcock", "rating": 5, "text": "Alex was great. On time, courteous and professional, polite, knowledgeable and clean. Good communication skills. It was a pleasure to have him install our new thermostat.", "date": "2024-04-02", "platform": "pulsem", "department": "General" }, { "author": "Kevin Hoffman", "rating": 5, "text": "This is the second HVAC system they have installed for us. Sammy and Chris were quick and thorough. Zach helped us choose the right equipment for our needs (again). Highly recommend Intelligent Design.", "date": "2024-04-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Dean Del Sesto", "rating": 5, "text": "The team at intelligent design are fantastic at every level. They keep their word, follow through on all of their commitments and do excellent work. I recommend them highly.", "date": "2024-04-02", "platform": "pulsem", "department": "General" }, { "author": "Bronis Gorelik", "rating": 5, "text": "Jason Shreves is a great professional. He made repairs of our plumbing two times: one was the outer water line and another the burst waterline inside the wall. Both times we were very satisfied by not only what he did but also how he did it, i.e. fast, clean, with no additional problems.", "date": "2024-03-29", "platform": "pulsem", "department": "Plumbing" }, { "author": "Andrea Byk", "rating": 5, "text": "Alex was awesome! He was knowledgeable and courteous with his maintenance check- I would definitely recommend him- he found a few issues with my system but wasn\u2019t high pressure at all with haviing them fixed~", "date": "2024-03-28", "platform": "pulsem", "department": "General" }, { "author": "Valeria Quijada", "rating": 5, "text": "Kyle came out to our home and was very friendly and knowledgeable and explained things very well.", "date": "2024-03-28", "platform": "pulsem", "department": "General" }, { "author": "Charity Montry", "rating": 5, "text": "Jason came out and fixed both bathroom toilets and my kitchen sink and flushed the water heater. He did great work and gave us plenty of useful information. Will definitely call them in the future for my plumbing needs.", "date": "2024-03-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Susan", "rating": 5, "text": "I had the pleasure of having Joshua perform a plumbing inspection in my home. He was courteous, kind and very professional. He patiently explained everything I needed to know about the plumbing. There were no high pressure sales pitches involved, which was greatly appreciated. Thank you for sending such a sincere technician to my home.", "date": "2024-03-28", "platform": "pulsem", "department": "Plumbing" }, { "author": "Karen Juzwiak", "rating": 5, "text": "I was kept informed of my appointment by email/text prior to and day of. Jake came out and introduced himself. We showed him our concerns and he inspected the entire roof. Once completed, he showed us pictures, walked us through everything completely. He answered all of our questions. We are very happy with the service we received today. .", "date": "2024-03-28", "platform": "pulsem", "department": "Roofing" }, { "author": "Greg Lintjer", "rating": 5, "text": "Elmo came to service my air conditioning units today. Given the virus issues he was very careful to wear gloves and socially distance. He inspected the units quickly and 2 of the units needed some extra work. Thankfully he had the parts on the truck thus saving him and me time. I appreciate the fact that he has been servicing my units for several years now so I have knowledge and consistency in that regard. This was in the spring, but I failed to post.", "date": "2024-03-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Audrey Wells", "rating": 5, "text": "Tyler was friendly, respectful, knowledgeable, and professional.", "date": "2024-03-27", "platform": "pulsem", "department": "General" }, { "author": "Danielle Vsoske", "rating": 5, "text": "JP Pratt is awesome. He is punctual, knowledgeable, and professional. He quickly and honestly diagnosed the issues with our air conditioning system and told us what needed to be done to remedy the defects. I was very pleased with the services JP provided. Intelligent Design is a great company to work with. Please request JP. You will be very satisfied.", "date": "2024-03-27", "platform": "pulsem", "department": "General" }, { "author": "Caitlin Cunningham", "rating": 5, "text": "Thank you Alex for installing my whole house air filtration system! I really enjoyed our conversation and learning how it works. In a world with disappearing customer service I was pleasantly surprised by how Alex went above and beyond.", "date": "2024-03-27", "platform": "pulsem", "department": "General" }, { "author": "Jim Culver", "rating": 5, "text": "J P Showed up to help me out when I had serious problems. He was very professional, courteous, and competient. I Definitely will ask for him next time!", "date": "2024-03-26", "platform": "pulsem", "department": "General" }, { "author": "Melinda Sanchez", "rating": 5, "text": "Awesome service! Let us know exactly what they do and did a lot of education so we would know what to expect. Super nice guy, Alex, was our technician!", "date": "2024-03-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Kathleen Harden", "rating": 5, "text": "Your employee Tyler came to my home - was a very nice young gentleman - knew exactly what was wrong with my plumbing - fixed it - and smiled the whole time - He is definitely an asset to your company.", "date": "2024-03-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Mariette Matthews", "rating": 5, "text": "Alex arrived when he said that he would. He explained what he was doing and did a very good job. He was polite and respectful.", "date": "2024-03-26", "platform": "pulsem", "department": "General" }, { "author": "Kim Shore", "rating": 5, "text": "Alex and Sam were awesome and professional", "date": "2024-03-25", "platform": "pulsem", "department": "General" }, { "author": "Luis De la cruz conforme", "rating": 5, "text": "JP is professional and does a great job, thank you.", "date": "2024-03-25", "platform": "pulsem", "department": "General" }, { "author": "Taylor Hall", "rating": 5, "text": "We had a hot room upstairs that would not cool compared to the others. We had Chas Roberts come out and they could never find out what was causing the room to be hotter than the rest. Keep in mind, Chas is the one who installed our system to start. We called Kyle from Intelligent Design and Kyle came out to our property to check our entire HVAC system. Kyle checked through everything very thoroughly and found there was something in the duct work that was blocking off the air flow to the bedroom that was consistently hot. Kyle removed it for us at no extra cost, and our rooms are cooling evenly now. Kyle would not leave our house until he resolved the issue. Kyle was also very professional and was also extremely knowledgeable when it came to servicing HVAC systems. Kyle answered all our questions and also provided additional information to us for the future. Please don\u2019t hesitate to reach out to Intelligent Design for all your needs. Please be sure to reach out to Kyle, he will take care of ya, the way customers should be.", "date": "2024-03-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Todd Vanden Branden", "rating": 5, "text": "Idesign always delivers quality, professional work. Jason came out twice in the same week to address our issues, and he ensured we understood what the issues were and the options to address them.", "date": "2024-03-23", "platform": "pulsem", "department": "General" }, { "author": "JoAnn Manzanares", "rating": 5, "text": "Marty was very knowledgeable in the information he was sharing with me.", "date": "2024-03-22", "platform": "pulsem", "department": "General" }, { "author": "Alan Kline", "rating": 5, "text": "Julian was quick, kind, and not trying to push unnecessary work. Thank you!", "date": "2024-03-22", "platform": "pulsem", "department": "General" }, { "author": "Cynthia Hoffman", "rating": 5, "text": "Julian Waymire came into our home with a very professional manner and treated us like we were family. A very pleasant and a horrible situation was quickly rectified our overly long adventure that we were in. Our original water heater was replaced and our plumbing issue was taken care of. Thank You for everything that was done.", "date": "2024-03-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Kevin Curtis", "rating": 5, "text": "Fantastic group, very reliable and trustworthy. Cannot recommend enough.", "date": "2024-03-22", "platform": "pulsem", "department": "General" }, { "author": "Peter Reynolds", "rating": 5, "text": "Justin came out and did a spectacular job getting our spigots all set for our new irrigation system. He went above and beyond, working in between some cactus and our curious dog, and delivered some great work. Well done!", "date": "2024-03-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Ashley Reynolds", "rating": 5, "text": "We've had Intelligent Design do multiple things for our home...today, Justin came to repair/replace some leaky spigots outside our house. He was kind, respectful, knowledgeable, did his work super well, and even swam thru some cactus to get the job done right. Thanks so much for your consistent great work!", "date": "2024-03-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Susan Hailey", "rating": 5, "text": "Jordon and Alex did a fantastic job fixing our whole house humidifier. They were friendly, respectful, knowledgeable, efficient, and thorough. We really appreciated their positive attitude and strong work ethic.", "date": "2024-03-21", "platform": "pulsem", "department": "General" }, { "author": "Cecilia Flaiban", "rating": 5, "text": "Justin is very informative & helpful despite being very tired from an already long day.", "date": "2024-03-21", "platform": "pulsem", "department": "General" }, { "author": "Eric Bubenheim", "rating": 5, "text": "Kyle came out looked over my system showed up on time and seemed very knowledgeable. Had some concerns with a greasy motor outside. Great service, would let him back out to service again.", "date": "2024-03-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Kathy Coppernoll", "rating": 5, "text": "Kyle B came to our home for a HVAC inspection. Kyle is an excellent ambassador for Intelligent Design. He performed above and beyond our expectations today. Extremely thorough in his inspection providing multiple pictures and easy explanation of everything he did. Would welcome him back anytime. No pressure at any time. Thank you Kyle and the owner of Intelligent Design. Kathy W. Green Valley.", "date": "2024-03-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Calvin Hardy", "rating": 5, "text": "Kyle did an excellent job on serving our HVAC, was through and found a run capacitor that was replaced. Took a lot of pictures and explained everything. Thanks for a job well done.\ud83d\udc4d\ud83c\udffc", "date": "2024-03-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Pablo Chilies", "rating": 5, "text": "Jordon and Alex very professional have great personalities.", "date": "2024-03-20", "platform": "pulsem", "department": "General" }, { "author": "Andrew Schivone", "rating": 5, "text": "Awesome company. Alex and James were great! They both went above and beyond to service my ac system and answer all my questions. Thanks again!", "date": "2024-03-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Eric Stumbaugh", "rating": 5, "text": "Alex & Levi did a very thorough job in inspecting our HVAC system. They explained the options and the cost. Very courteous and respectful. We will have the back in the future. Well done.", "date": "2024-03-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Denise Perrotti", "rating": 5, "text": "Manny Lopez did a great job finishing the project on my roof. I appreciate the effort and care that he put into managing the work and doing it well. I will not hesitate to call him and Intelligent Design for more future work. Thank you so much for your service.", "date": "2024-03-19", "platform": "pulsem", "department": "Roofing" }, { "author": "Peter Thomas", "rating": 5, "text": "Thank you Kyle, for a very thorough maintenance and cleaning of our family\u2019s two HVAC systems. All ready for summer!", "date": "2024-03-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Talib Schwartz", "rating": 5, "text": "Professional service people w great expertise! Always responsive n reliable\ud83d\udc4f\ud83c\udffb Justin in plumbing n Kyle in HVAC r terrific n knowledgeable. Thank you to everyone including the phone staff!", "date": "2024-03-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Red Dawn", "rating": 5, "text": "This company has worked with our crazy circumstances. They are thorough and professional. I appreciate their assistance and professionalism.", "date": "2024-03-19", "platform": "pulsem", "department": "General" }, { "author": "Gwen Trim", "rating": 5, "text": "James and Alex came to our home today to do a maintenance check on our A/C unit. It\u2019s older and we knew we\u2019d have to replace it in the near future. There were several different issues that needed attention, so we decided to replace it now. They stayed and explained our options and gave us quotes. We also had planned to add insulation to our attic, so they took the time to quote that as well. They were both knowledgeable, courteous, and pleasant to work with. They made sure we understood the whys and wherefores about different units before buying. We have been customers of Intelligent Design for many years and we have found them to be honest, ethical, hardworking people who do excellent work. We would highly recommend them for any of their services. Good job guys!", "date": "2024-03-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Rebeca White", "rating": 5, "text": "Julian came to inspect the plumbing and to flush the water heater. As always, he is professional thorough. Thanks for always being informative and kind!", "date": "2024-03-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Dave C", "rating": 5, "text": "Jordan and Kash came out to check my HVAC system. They were pleasant professional and very knowledgeable. They included me in everything they were checking answered all my questions and had the best attitude incredibly easy to work with. Thank you both for a very positive experience and will recommend them both to family and friends. Solid work. Thank you both very much.", "date": "2024-03-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Bob Gassman", "rating": 5, "text": "Kyle solved HVAC problems that had been overlooked by other technicians. He\u2019s honest and knowledgeable.", "date": "2024-03-18", "platform": "pulsem", "department": "HVAC" }, { "author": "M.L. Fitzgerald", "rating": 5, "text": "We\u2019ve used this company twice and both times has been a wonderful experience. They are efficient, hard working and have some of the nicest people ever working for them. Jordan came out to service our ac/heat pump unit this last week and it was a delight having him in our home. Thank Intelligent Design!", "date": "2024-03-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Martin Nederpelt", "rating": 5, "text": "Kyle and Alex did my semi annual HVAC inspection. They were professional and diligent, pointing out anything with clear explanation they felt I needed to know. They were on time and very responsive. Looking forward to their next visit. I enjoy the service of intelligent design.", "date": "2024-03-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Candee Gordon", "rating": 5, "text": "Very professional, courteous and knowledgeable. The Technician, Julian explained everything and was incredibly helpful. We will certainly be calling this company back for any plumbing issues that we encounter. Everything was cleaned up at the end of the job and worked great!", "date": "2024-03-14", "platform": "pulsem", "department": "HVAC" }, { "author": "charles johnson", "rating": 5, "text": "Jason did an excellent job. He explained the work he did and suggested products and services we might need. Great job Jason!", "date": "2024-03-14", "platform": "pulsem", "department": "General" }, { "author": "Larry Eagle", "rating": 5, "text": "Kyle come out to diagnose the problem quick and had back and running in no time!", "date": "2024-03-14", "platform": "pulsem", "department": "HVAC" }, { "author": "andree scollard", "rating": 5, "text": "JP was great- he explained what was wrong with our heater and fixed it quickly. He was very nice and put up with our (overly) friendly dog. Haven\u2019t had any concerns with this business and have used them several times.", "date": "2024-03-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Susan Carbaugh", "rating": 5, "text": "Very easy to schedule an appointment. Julian (our technician) arrived during the scheduled time, was very pleasant and respectful of our home. He was efficient at repairing our plumbing problems and knowledgeable regarding my other plumbing concerns. Would highly recommend this company.", "date": "2024-03-14", "platform": "pulsem", "department": "Plumbing" }, { "author": "Dena Tadeo", "rating": 5, "text": "Jacob was very nice and efficiently did the job he came to do.", "date": "2024-03-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Mark Macfarland", "rating": 5, "text": "Tyler was amicable and professional.", "date": "2024-03-13", "platform": "pulsem", "department": "General" }, { "author": "Hannah Soreng", "rating": 5, "text": "Kyle and Alex did a great job fixing my HVAC system. They were very polite and considerate and explained everything.", "date": "2024-03-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Full Ecology", "rating": 5, "text": "Eli was absolutely great when it came to checking out and servicing our HVAC system. He was even willing to walk me through what he was doing, explaining things to me along the way. Great experience from start to finish.", "date": "2024-03-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Craig Nutbrown", "rating": 5, "text": "Alex,and Sam very professional and very detailed and knowledgeable on our system.", "date": "2024-03-12", "platform": "pulsem", "department": "General" }, { "author": "Yisell Ruvalcaba", "rating": 5, "text": "Jp, is a serious, respectful man, when doing his job he is a clean and very professional person.", "date": "2024-03-12", "platform": "pulsem", "department": "General" }, { "author": "Susan Bush", "rating": 5, "text": "Jason was awesome. Love Intelligent Design. Always great service and great people", "date": "2024-03-11", "platform": "pulsem", "department": "General" }, { "author": "Patricia and Vicki GrossmanMitchell", "rating": 5, "text": "JP Pratt and Alex Grino did a fabulous job installing an exhaust fan in our master bathroom. It was a complicated install which included putting an exhaust vent through our roof, after installing the exhaust fan in the ceiling. They were meticulous in the work, and in the cleanup. We recommend them highly! They were a great team and a pleasure to be around.", "date": "2024-03-11", "platform": "pulsem", "department": "Roofing" }, { "author": "Gardening At It's Best", "rating": 5, "text": "Excellent service! Inspected our water heater for gas leak. Jason went above and beyond to make sure our unit was working properly and even went up to Inspect the roof vent. Flushed system afterwards. Very professional and kind!", "date": "2024-03-11", "platform": "pulsem", "department": "HVAC" }, { "author": "James Volner", "rating": 5, "text": "Elyjah came out for my HVAC inspection he was friendly and did a good job and he cleaned out my filters and checked for mold", "date": "2024-03-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Carol Melhase", "rating": 5, "text": "Very polite and well informed.", "date": "2024-03-11", "platform": "pulsem", "department": "General" }, { "author": "Kathleen Sugar-Davis", "rating": 5, "text": "The major reason ID is given 4 stars is the fact that an expensive duct cleaning service Is not included with a new system purchase. Otherwise: Zach did a great job with the volumes of information to share regarding products, services options and our many questions. Dustin and Alex (installers) were focused and helpful with questions as well. Loretta and Adam ( our duct cleaners) worked efficiently together and Brandon a technician, quickly responded to, and corrected a minor issue with placement of a filter.", "date": "2024-03-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Martha Retallick", "rating": 5, "text": "I'm now the proud owner of a tankless water heater and filtration system. The benefits? Piping HOT showers without endless waiting for the water to get heated and better tasting water. I was also treated to three days of meticulous work by Ryan and MJ!", "date": "2024-03-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Kay Barrett", "rating": 5, "text": "Jordan came to service my heating and air conditioning system today and did an amazing job. Very thorough, professional and personable.", "date": "2024-03-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Terri Towne", "rating": 5, "text": "Was having some issues and JP was here in a flash. He's always personable and professional.", "date": "2024-03-08", "platform": "pulsem", "department": "General" }, { "author": "Jd Bennett II", "rating": 5, "text": "The plumbing tech, Ryan was a real winner. He explained everything he did with a camera's view. The service was prompt, affordable and the work was accomplished quickly. Kudos to Intelligent Design for their team choices.", "date": "2024-03-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Michelle Sandoval", "rating": 5, "text": "Our service was exceptional and our service tech was very thorough and explained everything as he went along", "date": "2024-03-08", "platform": "pulsem", "department": "General" }, { "author": "Alyssa Fimbres", "rating": 5, "text": "My technician, Kyle, was respectful, knowledgeable, and super thorough. I appreciate the call ahead to notify me of arrival time and going above and beyond to ensure my HVAC unit is in the best shape. They also offered to stay a little after the appointment was complete to speak with my husband to review the work that was done and services they recommended down the road. I always recommend Intelligent Design to family and friends.", "date": "2024-03-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Audrey Eslick", "rating": 5, "text": "We have used Intelligent Design for our heating, Air conditioning, and plumbing needs for many years. Tuesday morning we had a plumbing problem and Jason Shreves was able to fix our problem the same day. Everyone that has worked at either of the homes that we have owned has been friendly, professional, and done quality work. Also, a big shout out to Justin who was lead in doing a big remodeling job for us a few months ago. Thanks guys", "date": "2024-03-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Steven Magnuson", "rating": 5, "text": "Jordan came over and was awesome. Professional, kind and competent. Would recommend to anyone.", "date": "2024-03-06", "platform": "pulsem", "department": "General" }, { "author": "Jim Dugan", "rating": 5, "text": "What a tremendous, professional job. Ryan is timely, efficient and always there for his customers.", "date": "2024-03-05", "platform": "pulsem", "department": "General" }, { "author": "Becky Slivka", "rating": 5, "text": "Another great service call from JP! Thanks!", "date": "2024-03-05", "platform": "pulsem", "department": "General" }, { "author": "Steven Boyer", "rating": 5, "text": "Julian arrived at the suggested time. He provided an overview for all that he was going to inspect for the plumbing inspection. We then proceeded to thoroughly inspect everything associated with the plumbing and he suggested things that required corrective or preventative actions. Very easy to work and talk with. Extremely courteous and professional. He did the best job that I have experienced from prior plumbing inspections. I highly recommend working with Julian.", "date": "2024-03-04", "platform": "pulsem", "department": "HVAC" }, { "author": "GSM Marketing Agency", "rating": 5, "text": "This was an awesome experience from start to finish! They\u2019re always on time starting from the initial consultation to the finished hvac installation. The whole team, including Andrew the owner, was very friendly and knowledgeable about heating and cooling. They even went the extra mile to help us understand how the system works and how to maintain it for a longer life. Thank you to the whole team!", "date": "2024-02-29", "platform": "pulsem", "department": "HVAC" }, { "author": "ANDREA ENGELMANN", "rating": 5, "text": "Michael is a very professional man who explains everything in detail . He is pleasant and polite and is able to answer all my questions.", "date": "2024-02-29", "platform": "pulsem", "department": "General" }, { "author": "Jeff Wing", "rating": 5, "text": "Justin Wise from Intelligent Design was very knowledgeable, helpful and efficient! I would recommend him for any plumbing need.", "date": "2024-02-26", "platform": "pulsem", "department": "Plumbing" }, { "author": "Odie Johnson", "rating": 5, "text": "Michael was efficient and professional. When SW gas could not get our water heater turned on he walked my wife through each step so we could have hot water that night.", "date": "2024-02-25", "platform": "pulsem", "department": "HVAC" }, { "author": "C LF", "rating": 5, "text": "Thanks for the great estimate for a water softener. Appreciated the extra time spent discussing options.", "date": "2024-02-24", "platform": "pulsem", "department": "General" }, { "author": "Ron Buck", "rating": 5, "text": "Thank you Brandon for all your hard work. Brandon is very knowledgable. Quick to diagnose the problem and when the parts came in very quick at getting my unit up and running. My home fills nice and warm again. Brandon is also very friendly. If i knew him more we would be friends. Again thank you Brandon. Ron Buck", "date": "2024-02-23", "platform": "pulsem", "department": "General" }, { "author": "Rod Robison", "rating": 5, "text": "Justin wss very professional and prompt. It's great to have hot water in our shower again.", "date": "2024-02-22", "platform": "pulsem", "department": "General" }, { "author": "Marc Atkinson", "rating": 5, "text": "Courteous and professional service. Respectful of other activity in the home.", "date": "2024-02-19", "platform": "pulsem", "department": "HVAC" }, { "author": "David Jernigan", "rating": 5, "text": "Very nice and thorough. Was excellent in explaining how he would meet and beat my expectations.", "date": "2024-02-19", "platform": "pulsem", "department": "General" }, { "author": "Paula Stuht", "rating": 5, "text": "Ryan was such a professional. He was working a late shift in order to fix my clogged toilet. Very upbeat and kind, he failed to make fun of my stupid mistake that caused the clog in the first place (I would have--it was a truly stupid mistake) but focused instead on assuring me that he could fix the problem quickly. Within seven or eight minutes, he did just that. He demonstrated that the clog was indeed gone (flushed a significant wad of toilet paper with no issue), gathered his equipment, arranged for payment, and left. Very professional. I was so relieved to have my toilet fixed!", "date": "2024-02-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Gary Kriedt", "rating": 5, "text": "These folks provide really good service -- Responsive, fair prices, well-trained. Brandon Hicks this last service call was great!", "date": "2024-02-15", "platform": "pulsem", "department": "General" }, { "author": "Gary Kriedt", "rating": 5, "text": "These folks provide really good service -- Responsive, fair prices, well-trained. Brandon Hicks this last service call was great!", "date": "2024-02-15", "platform": "pulsem", "department": "General" }, { "author": "Myke Holt", "rating": 5, "text": "Joshua was my Intelligent Design rep that was awesome! He sent me a reminder the day before the appointment, as well as calling an hour before his arrival on the day of our appointment. Joshua was extremely knowledgeable and professional and recommended the perfect solution for resolving my issues with my tankless water heater\u2019s slow hot water delivery time to several locations throughout my home. I would give Joshua and Intelligent Design my highest possible recommendation.", "date": "2024-02-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Dov Citron", "rating": 5, "text": "This review is for the plumbing division of Intelligent Design. I had a plumbing failure at a rental property that caused massive damage to the house. The intelligent Design technician (Albert) gave me an estimate to repair the failed plumbing only or a complete re-plumb of entire house. Based on the age of property and high probability of future failures, I elected to have a complete re-plumbing of the house performed. Albert was great! He started the work immediately and worked long hours to get the job done in 3 days. I like to know what is going on and Albert cheerfully answered all of my questions and kept me appraised of how things were going. Intelligent Design is a Rosie on the House certified contractor and they lived up to those high standards. Update Feb. 2024 I had Intelligent Design out to address a slow drain. The technician (Julian) was very professional. He asked questions to find the root (no pun intended) cause of the issue and gave me options for the most economical way to address my issue. Thanks Again.", "date": "2024-02-12", "platform": "pulsem", "department": "HVAC" }, { "author": "rickieg97", "rating": 5, "text": "Intelligent design is great with communication then the follow-up does it get any better. I had Jordan Oliver he really knew his stuff great professional yes I would use them again and I would recommend the company to my family and friends. I've used them for the last 8 years and have been completely satisfied.", "date": "2024-02-12", "platform": "pulsem", "department": "General" }, { "author": "J. Valenzuela", "rating": 5, "text": "I have thus far, had a positive experience with Intelligent Design. Brandon is an electrician that has been to my home se real times, while completing a job for my home. Brandon is a very polite and articulate young man. He has done an excellent job, communicating to me; what needs to be done. He also checks with me before he begins various stages of the job. He asks me how I want things done. He explains my options and listens to me and proceeds accordingly. In fact, I requested Brandon for the entirety of the job...so impressed with his good character and excellent job performance. Also...I have spoken many times to the office personael. They are professional yet down to earth and I appreciate that very much.", "date": "2024-02-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Jacob Pierce", "rating": 5, "text": "Jordan and Kash were great. I had an issue with my air filter and they came and fixed the issue promptly. Jordan called ahead, gave me an eta, and they arrived exactly when he said they would. They worked quickly and efficiently. All while being 2 of the most friendly technicians I\u2019ve worked with. They genuinely seemed to enjoy their work, and they took pride in their task. No matter how small. They even suggested a new lunch spot for me to try (at no extra charge). They are welcome to come work on my HVAC at any time.", "date": "2024-02-11", "platform": "pulsem", "department": "HVAC" }, { "author": "john bauer", "rating": 5, "text": "Brandon arrived on time and was very professional and friendly", "date": "2024-02-10", "platform": "pulsem", "department": "General" }, { "author": "Rolland VonStroh", "rating": 5, "text": "Plumbing issue, well solved", "date": "2024-02-09", "platform": "pulsem", "department": "Plumbing" }, { "author": "Paul Damitio", "rating": 5, "text": "I had my furnace serviced by Jordan with Intelligent Design. Jordan did a great job on my system. He was very professional and knowledgeable. Thank you.", "date": "2024-02-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Angie Kosik", "rating": 5, "text": "Elijah was Very personable and attention to detail and explaining.", "date": "2024-02-08", "platform": "pulsem", "department": "General" }, { "author": "Truman Jones", "rating": 5, "text": "J.P. Pratt, the tech person who helped us solve a tricky thermostat problem was Fantastic! Patient, friendly and solved all our concerns. Highly value his services!!!", "date": "2024-02-07", "platform": "pulsem", "department": "General" }, { "author": "Michael Bagley", "rating": 5, "text": "Great service, knowledgeable technician.", "date": "2024-02-01", "platform": "pulsem", "department": "General" }, { "author": "Jane Mound", "rating": 5, "text": "He was very knowledgeable, professional and so patient with our many questions. He was exemplary.", "date": "2024-02-01", "platform": "pulsem", "department": "General" }, { "author": "Dale Mossefin", "rating": 5, "text": "During Sam's annual home HVAC system check he consulted with me about any HVAC issues we had been experiencing. I was impressed with his efficiency and complete review of the HVAC system operating systems and existing conditions. I am an engineer and very familiar with HVAC systems. Sam determined amperage draw on all critical system operations, compared to nameplate, and photo-documented conditions. This provided me, as a homeowner, excellent information from a preventative maintenance perspective. Sam did a great job.", "date": "2024-02-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Sharon Remmy", "rating": 5, "text": "Polite, knowledgeable, not rush client on questions, and positive answers. Much appreciated!", "date": "2024-01-30", "platform": "pulsem", "department": "General" }, { "author": "Shannon Reynolds", "rating": 5, "text": "Great customer service. The technician (Kyle Bruggeman) was very polite, professional and answered all my questions. \ud83d\ude42 I recommend this company without hesitation.", "date": "2024-01-30", "platform": "pulsem", "department": "General" }, { "author": "Mary Hardy", "rating": 5, "text": "Excellent service Julian Waymire was professional and courteous he didn't try to upsell his services And explained everything thoroughly. I highly recommend him and the company", "date": "2024-01-29", "platform": "pulsem", "department": "General" }, { "author": "kay jenkins", "rating": 5, "text": "Todd was very friendly and personable. He tolerated my dog, and actually threw the ball for him. He did a great job and explained everything as he went.", "date": "2024-01-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Dwayne Bruns", "rating": 5, "text": "Excellent service. Technician was very cautious around my rain gutters while accessing roof and cleared drain. Thank you", "date": "2024-01-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Michael Ritchie", "rating": 5, "text": "Very challenging situation with our clogged drain....54 years of build-up. Shane and the team were as tenacious as lions...they never gave up! We could not recommend ID any higher. Blessings!", "date": "2024-01-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Mark P", "rating": 5, "text": "Jason took the time to answer our questions and address our concerns.", "date": "2024-01-29", "platform": "pulsem", "department": "General" }, { "author": "Liza Antony", "rating": 5, "text": "What an awesome experience. We moved into a brand new house and the toilets weren't working properly. Within minutes, I got a call back from the company and within 2 hours Shane was here and fixed everything. Reasonable price, especially since it was a same day emergency.", "date": "2024-01-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Marla Mott-Smith", "rating": 5, "text": "Our system was running, but not producing. We had worked with another A/C company for months and our electric bills were out of sight. Intelligent Design found the problem very quickly. JP and his assistant were efficient.", "date": "2024-01-25", "platform": "pulsem", "department": "Electrical" }, { "author": "Jane Huerter", "rating": 5, "text": "Ryan was so nice and professional . Thorough in review of problem and solution . Highly recommend him and Intelligent Design.", "date": "2024-01-24", "platform": "pulsem", "department": "General" }, { "author": "Brian Thomas", "rating": 5, "text": "When he arrived on the appointment or appointments he was polite, respectful, professional. He understood our concerns and was very helpful on the first time he arrived and worked with us and when he came yesterday he listened to us and he heard what we wanted and especially when when we wanted to save money. He had serval different choices of selections to pick. I would recommend him and the Intelligent Design Plumbing to my family and friends.", "date": "2024-01-23", "platform": "pulsem", "department": "Plumbing" }, { "author": "Martina Marsella", "rating": 5, "text": "I am delighted with the exceptional service! Finding a reliable plumbing specialist like Joshua, who truly understands the intricacies of the job, has been a game-changer. Joshua not only addressed all our questions, but also provided several satisfying solutions to problems that had stumped others before. The level of expertise he provided is truly impressive and sets him apart from other plumbing specialists we have engaged with from varies companies in the past.", "date": "2024-01-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Robin Estep", "rating": 5, "text": "Jacob was very thorough, honest and a huge help determining the issue we had.", "date": "2024-01-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Anonymous", "rating": 5, "text": "Made the appointment early morning and the project was completed that evening. Julian was friendly, professional, helpful and did a great job.", "date": "2024-01-20", "platform": "pulsem", "department": "General" }, { "author": "Tom Hesemann", "rating": 5, "text": "Julian was very professional and knowledgable and a good communicator. He kept us informed as he had to source some difficult to find parts. .", "date": "2024-01-19", "platform": "pulsem", "department": "General" }, { "author": "Matt Welch", "rating": 5, "text": "Our technician Kenny was on time and professional. He was thorough and explained everything.", "date": "2024-01-19", "platform": "pulsem", "department": "General" }, { "author": "Jane Mendez", "rating": 5, "text": "Julian was very pleasant, no pressure to buy more services. Would use this company again.", "date": "2024-01-19", "platform": "pulsem", "department": "General" }, { "author": "Todd Loy", "rating": 5, "text": "Jacob was the young man that took care of us and he made sure we were all fixed up quickly and we really appreciate the job he did for us! He took away the old equipment and brought us a new water heater because it was under warranty. He\u2019s very nice and professional. Kevin & Milly Loy", "date": "2024-01-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Paula Trujillo", "rating": 5, "text": "I recently had a plumbing issue at my home, and I can\u2019t praise Ryan Sandoval and Intellegent Design enough for their outstanding service. What started as a small problem turned out to be quite significant, but they handled it with utmost professionalism. The job they did was excellent, and they went above and beyond to return my home and property to its original condition after the job was completed. Five stars for their expertise and commitment to customer satisfaction!", "date": "2024-01-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Zodie Spain", "rating": 5, "text": "Mark was very knowledgeable and explained best practices for us to follow re: cleaning and replacing our HVAC filters.", "date": "2024-01-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Cole Gulyas", "rating": 5, "text": "Service technician was very honest with me on price to diagnose and fix system. He also showed up promptly for service, prepared to do an entire repair.", "date": "2024-01-18", "platform": "pulsem", "department": "General" }, { "author": "Mark Christ", "rating": 5, "text": "Jake was informative and pleasant to deal with.", "date": "2024-01-17", "platform": "pulsem", "department": "General" }, { "author": "Andra James", "rating": 5, "text": "Intelligent Design was amazing fixed my issue, Gave me an reasonable price, unforgettable experience I recommend to everyone.", "date": "2024-01-17", "platform": "pulsem", "department": "General" }, { "author": "Michael Bull", "rating": 5, "text": "The technician Elyjah came out for an semi annual check up for heating. He called ahead and let us know he would be here in about 40 minutes and was on time. He checked our entire system and showed us a couple things that needed attention with pictures and an explanation. Very polite, courteous, and helpful! Thank you!", "date": "2024-01-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Kevin Hoffman", "rating": 5, "text": "Mike is the best. Had a pinhole leak in a pipe inside of a wall. Mike found the leak with the first whole he cut open. He was done and just over an hour. Please send Mike my way whenever I call.", "date": "2024-01-15", "platform": "pulsem", "department": "Plumbing" }, { "author": "Greg Thatcher", "rating": 5, "text": "Courteous and efficient", "date": "2024-01-15", "platform": "pulsem", "department": "General" }, { "author": "Axel Wolf", "rating": 5, "text": "Late evening a/c stopped working. Intelligent Design arrived quickly, diagnosed quickly, repaired quickly. Great people, great service!", "date": "2024-01-14", "platform": "pulsem", "department": "General" }, { "author": "Matthew Ramsey", "rating": 5, "text": "Brandon was fantastic. On time and quick to resolve our electrical issue!", "date": "2024-01-13", "platform": "pulsem", "department": "Electrical" }, { "author": "Robert Bell", "rating": 5, "text": "Jacob explained everything thoroughly. Was informative and friendly.", "date": "2024-01-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Chrono Theodor", "rating": 5, "text": "Great service, and well explained. They have great people that treat you as a person instead of as a problem.", "date": "2024-01-12", "platform": "pulsem", "department": "General" }, { "author": "Irene Goltz", "rating": 5, "text": "Met with Joshua this morning.He\u2019s very personable and gets right to the point. I appreciate he was not at all pushy and gives you time to make a.decision that allows you to compare quotes.", "date": "2024-01-12", "platform": "pulsem", "department": "General" }, { "author": "Mike Gray", "rating": 5, "text": "Very thorough, friendly and informative service.", "date": "2024-01-11", "platform": "pulsem", "department": "General" }, { "author": "Mary Valencia", "rating": 5, "text": "Highly recommend Jordan with any service you need done. Very professional and knowledgeable he is a excellent Technician.", "date": "2024-01-11", "platform": "pulsem", "department": "General" }, { "author": "Kristel Phillips", "rating": 5, "text": "Great business! Everyone is kind and professional, they take time to explain things, and give reasonable quotes with detailed explanation. Kyle is a great Technician and always finds the answers to what is wrong and knows how to fix it", "date": "2024-01-09", "platform": "pulsem", "department": "General" }, { "author": "Dan Nelson", "rating": 5, "text": "I had an electrical GFI outlet that failed. Intelligent Design electrician Brandon Petrovic was able to identify the problem which turned out to be a short and not a failed outlet. He quickly repaired the problem. He is personable, professional and patient taking the time to explain what the problem was and what he would do to repair it. Thanks Brandon for your expert help.", "date": "2024-01-08", "platform": "pulsem", "department": "Electrical" }, { "author": "Ignacio Gutierrez", "rating": 5, "text": "Our septic was backed up so I called the best rated plumbing company I could find. Marty Arvayo was our tech and was exceptional at his job. He took care of the issue right away and was extremely courteous and helpful. Great company with honest pricing. Thanks Marty!", "date": "2024-01-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Megan McPherson", "rating": 5, "text": "Todd was awesome! He was prompt and professional. He hot are heat back up and running!", "date": "2024-01-07", "platform": "pulsem", "department": "HVAC" }, { "author": "GodSlaves", "rating": 5, "text": "Very nice experience great service and thorough!\ud83d\ude0d", "date": "2024-01-07", "platform": "pulsem", "department": "General" }, { "author": "Ryan Wong", "rating": 5, "text": "Really happy with the service with all that intelligent design offers. Brandon Petrovic was excellent and has a lot of ownership regarding his work. Highly recommend.", "date": "2024-01-05", "platform": "pulsem", "department": "General" }, { "author": "Robert Martin", "rating": 5, "text": "Except for canceling our service call yesterday without any notice to us, we were very well satisfied with the work Shayne performed today. He was efficient and accurate in preparing the job with us. He was helpful when we had choices to make. He was neat careful and thorough when working.", "date": "2024-01-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Jeff Parks", "rating": 5, "text": "Sales rep seemed somewhat inexperienced. He didn\u2019t really have a sales pitch. I felt as though I had to ask a lot of questions. I did appreciate his follow up re: products/prices, etc.", "date": "2024-01-04", "platform": "pulsem", "department": "General" }, { "author": "jean meconi", "rating": 5, "text": "Jordan O. was awesome! He arrived promptly, diagnosed the issue & was able to clearly explain it to a total novice. I appreciated his friendly service and would highly recommend his heating & air conditioning expertise.", "date": "2024-01-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Matthew Malcolm", "rating": 5, "text": "The experience with Intelligent Design has been very good so far. Peter (Project Manager) was very professional and spent a lot time listening and doing a thorough walk thru and assessment on my HVAC system.", "date": "2024-01-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Fred Kenny", "rating": 5, "text": "Superb experience! I made my appointment on Wednesday and Kyle arrived on Friday morning, as scheduled. I was sent a text Friday morning which confirmed his ETA and included his picture which I thought was a fantastic approach for a new client like me. He replaced the thermostat, troubleshot the \u2018C\u2019 wire connectivity and programmed the wireless access and app on the phone. All this was done while showing kindness and grace to young inquisitive children. The price was very fair and the work was top notch. I\u2019ll be a repeat customer, for sure. Thanks!", "date": "2023-12-29", "platform": "pulsem", "department": "HVAC" }, { "author": "AZ57MAN", "rating": 5, "text": "So this young man shows up on time with everything needed to complete the repairs. Not only was this young man professional and respectful he knew what he was doing! This gives me hope for the future to see this young person with obvious skills. One may say that the price was high however the quality was also worth paying. Great job, look forward to doing more business with them.", "date": "2023-12-29", "platform": "pulsem", "department": "General" }, { "author": "Terry Atkinson", "rating": 5, "text": "Our furnace failed on Christmas Eve, They initially had us set up for Friday but they managed to get an opening and get us taken care of on Wednesday afternoon, They were quite prompt and knew what they were doing and got it up and running quickly.", "date": "2023-12-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Lynda Bodoh", "rating": 5, "text": "The last thing we expected to happen was having our toilets and sinks backed up on Christmas eve day. I inquired about service online and was told they could come out 2 or 3 days after Christmas, and that wasn't going to help since we needed our bathrooms asap! I wasn't sure what to do since this was the second company I contacted, and then Intelligent design called me and said they could send someone today, for a higher fee. Within a half hour I recieved a call letting me know he was on his way, and sent me a text with a pic of himself letting me know he would be here in 40 min. It was nice to know who was going to be at my door. He was very nice and got right to the problem and had it all taken care of in about an hour. Thankful for his services. I hope he has a great Christmas, since he was on call and not with his FAMILY. Thanks again Ryan, and Intelligent Design", "date": "2023-12-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Katharine Godshall", "rating": 5, "text": "Elyjah was AMAZING! I had questions, he walked through everything, showed me, explained and educated me! There just isn't enough words to express the gratitude \ud83d\ude4f \u2728 Very personable with such a great attitude! I'm very satisfied with the service he provided! Thanks so much Elyjah!!!", "date": "2023-12-25", "platform": "pulsem", "department": "General" }, { "author": "Berni Capara", "rating": 5, "text": "Michael was very friendly and tried to fix my water heater issue. He even spoke to his boss and came back to reset it. He called when he was on his way and communicated the problem with me and what options I had.", "date": "2023-12-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Reggi Norton", "rating": 5, "text": "Todd Tracy is a most nice man and a skilled technician. He explained everything he was doing and why. Wonderful person to work with.", "date": "2023-12-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Joyce Simutis", "rating": 5, "text": "Jared Smith from Intelligent Design did a great job of installing our new dishwasher.(Yes, our dishwasher went out right before the holidays as we had company!). Jared has done several jobs for us, and he is efficient and very professional. I would highly recommend him for your plumbing needs.", "date": "2023-12-21", "platform": "pulsem", "department": "Plumbing" }, { "author": "Jack Shoemaker", "rating": 5, "text": "Zack was prompt, pleasant and efficient in resolving our plumbing issue. He is represented Intelligent Design extremely well.", "date": "2023-12-20", "platform": "pulsem", "department": "HVAC" }, { "author": "K", "rating": 5, "text": "Jacob Jameson came out and addressed a concern we had. He explained what he could do to fix it and worked up a quote for us. He fixed the problem promptly and showed pictures of what work he did. He was very polite and professional.", "date": "2023-12-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Beth Mills", "rating": 5, "text": "Prompt, cleaned up their mess, and did the job right, even though it took them a little more time and effort. Would use this company again!", "date": "2023-12-20", "platform": "pulsem", "department": "General" }, { "author": "GARY M Alvarez", "rating": 5, "text": "Samuel performed our annual heating system inspection. He was very thorough and knowledgeable. He even got on our rooftop and took a look at our Sun-Trac system. He discovered it had a bad circuit board. He later contacted their scheduler and asked for a Sun-Trac tech to make the repair. Samuel went above and beyond!", "date": "2023-12-19", "platform": "pulsem", "department": "HVAC" }, { "author": "E Ante", "rating": 5, "text": "Actually: 5 1/2 stars. Really appreciative of Jordan's timely response and thoroughness in A/C services. Recommend Jordan and Intelligent Design for quality work AND followup. Buy em a good burger. : )", "date": "2023-12-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Diana Hemphill", "rating": 5, "text": "Most excellent service with knowledgeable, qualified technicians.", "date": "2023-12-19", "platform": "pulsem", "department": "General" }, { "author": "Diana Hemphill", "rating": 5, "text": "Most excellent service with knowledgeable, qualified technicians.", "date": "2023-12-19", "platform": "pulsem", "department": "General" }, { "author": "Maria Russakoff", "rating": 5, "text": "The solar technician, Matt, was profesional, very well-experienced and knowledgeable. I hired him to come out and give me information on an inherited solar rooftop on a property I\u2019m purchasing. He told me everything I need to know about the system\u2014I went from zero to a really good understanding of tut in less than an hour. Thank you Matt! I would definitely hire Matt to work on my solar.", "date": "2023-12-15", "platform": "pulsem", "department": "Solar" }, { "author": "mikey", "rating": 5, "text": ".. Impressed With Juan..", "date": "2023-12-14", "platform": "pulsem", "department": "General" }, { "author": "George Wilson", "rating": 5, "text": "Jacob was professional, prompt and thorough when making and presenting his estimate for the proposed work. Later, he returned promptly to complete the work as called for in a most professional manner. He also provided an estimate for a water heater replacement plus an alternative strategy which we will be evaluating. We will be requesting that Jacob will be able to return and complete that work as well after the holidays. George Wilson", "date": "2023-12-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Patrick Scott", "rating": 5, "text": "It was time for our annual heating start up. The technician was on time and pointed out some future improvements to our system. Brandon seemed knowledgeable and outlined the options. My only issues are that I have had my maintenance contract for almost 10 years and have not never had the same technician. This does concern me because every technician has their own \u201copinion\u201d on upgrading or the age of my equipment. My contract is up next year so we\u2019ll see what happens . Patrick S.", "date": "2023-12-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Dan Campbell", "rating": 5, "text": "Chris was both professional and polite. Routine plumbing check on one property and opened the cleanout on another. Offered a valuable heads up on the clean out and said would deliver an estimate on this future work. Both the AC and Plumbing service is excellent. As an addendum to this review ID sent Mike and Alphonso to fix a hot water heater issue and quickly ascertained the issue and resolved in one day Thanks!", "date": "2023-12-12", "platform": "pulsem", "department": "HVAC" }, { "author": "David Andrews", "rating": 5, "text": "Peter was very knowledgeable and professional. He diagnosed and repaired my air conditioner quickly. He explained everything thoroughly. I will definitely ask for Peter again.", "date": "2023-12-12", "platform": "pulsem", "department": "General" }, { "author": "Bill Bailey", "rating": 5, "text": "Jordan was extremely knowledgeable and personable. He clearly explained many aspects of our HVAC system. Well done Jordan.", "date": "2023-12-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Terry Browneller", "rating": 5, "text": "I have used James Cavanaugh on many occasions throughout the past several years. He was thorough in checking out my two AC's plus plus one mini-split system. His eighteen years of experience has contributed to his overall knowledge of all systems. James explains to me each step he takes, the readings that he sees and what they mean, and offers suggestions for me to take to maintain a healthy system. I hope that he will be available to check my equipment of years to come. Browneller", "date": "2023-12-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Owen Decker", "rating": 5, "text": "I always have a lot of questions for Jordan and he manages to answer and add additional details for a thorough reply while simultaneously performing required checks and measurements. Based on my previous experience with other technicians, Jordan is the best troubleshooter measuring every point and not shy about contacting manufacturing representatives for help. He works until the issue is resolved. Routine winter inspection and adjustments went smoothly.", "date": "2023-12-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Frank Cushing", "rating": 5, "text": "This is to complement Intelligent Design. The folks they had working for them, mainly Mike and Marty in the lead with Jason, Alfonso and Alex in supporting roles did outstanding work in an efficient and timely manner. They were friendly, and were very respectful of our home while they performed their work. It was easy to discuss what needed to be done with them and they bent over backwards to accommodate anything we asked of them. The home office was also easy to work with and they were quickly responsive to our needs and in returning phone calls. All in all, a positive experience under a trying situation.", "date": "2023-12-08", "platform": "pulsem", "department": "HVAC" }, { "author": "sharon c.", "rating": 5, "text": "Polite, professional, knowledgeable, Sammy and the whole crew are top notch. Quality mini split installed quickly and efficiently. Thank you!", "date": "2023-12-08", "platform": "pulsem", "department": "General" }, { "author": "Chris Sugnet", "rating": 5, "text": "I recommend this company highly, everything was done as specified and on time. The install crew was excellent and very professional, and I appreciated the information Andrew provided before we contracted the install.", "date": "2023-12-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Jonathan Parch", "rating": 5, "text": "Michael did quality work repairing piping for our plumbing issue in the shower.", "date": "2023-12-05", "platform": "pulsem", "department": "Plumbing" }, { "author": "Nick Berg", "rating": 5, "text": "We had Jacob Jameson over to our house to give us a quote on installing the Desert Shield Home System. First of all, the person that gives you your quote is the same person who sells you the system and the same person who installs it. He was very knowledgeable on how the install process will go. He was also very knowledgeable on the various products and services they offer. He spent about an hour at our house answering our questions. Best of all, at no point did it feel like he was pressuring us into making a decision right then and there. He allowed us the time we need to make a decision. I highly recommend Intelligent Design just based on my single interactions with Jacob.", "date": "2023-12-05", "platform": "pulsem", "department": "HVAC" }, { "author": "david coryell", "rating": 5, "text": "Very very good. He is an excellent employee", "date": "2023-12-03", "platform": "pulsem", "department": "General" }, { "author": "David Stone", "rating": 5, "text": "Great guy! Very helpful and professional.", "date": "2023-12-02", "platform": "pulsem", "department": "General" }, { "author": "Ann LaDuke", "rating": 5, "text": "Great professional work! Jordan is polite and professional explaining all his work in detail!", "date": "2023-12-02", "platform": "pulsem", "department": "General" }, { "author": "Peter Babin", "rating": 5, "text": "Michael was very professional & did an excellent job installing our new water heater.", "date": "2023-12-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Brittany Aungst", "rating": 5, "text": "Jared was able to come out and assist us with our plumbing needs the very next business day. The communication, professionalism, and quality of work was outstanding! We will definitely continue utilizing Intelligent Design (and specifically Jared) for our future projects as well. Highly recommend!", "date": "2023-11-29", "platform": "pulsem", "department": "Plumbing" }, { "author": "Teresa Bird", "rating": 5, "text": "Todd was great! He was friendly, knowledgeable and very respectful. I highly recommend Intelligent Design. They have been great at response time, knowledgeable, and friendly.", "date": "2023-11-29", "platform": "pulsem", "department": "General" }, { "author": "Steve Bush", "rating": 5, "text": "Jacob J was awesome, he had our drain working better than it did when we moved in.", "date": "2023-11-28", "platform": "pulsem", "department": "HVAC" }, { "author": "jean vreyens", "rating": 5, "text": "Ben and Chris are a good team and work well together. On time and don\u2019t cut corners on the roofing side of this business side . They are detailed and send pictures and stay in contact with the home owner the whole way and let you know what is going on and what\u2019s needed .Nice team with these 2 guys .", "date": "2023-11-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Ralph Jameson", "rating": 5, "text": "They arrived as scheduled; did a very good job; answered my questions; scheduled another appointment for other things that needed to be done. I am very grateful for the service. Not much to show in a photo.", "date": "2023-11-27", "platform": "pulsem", "department": "General" }, { "author": "Stephen Menke", "rating": 5, "text": "Very professional and did job well and with courtesy.", "date": "2023-11-26", "platform": "pulsem", "department": "General" }, { "author": "brent johnson", "rating": 5, "text": "Kenny came out to do a second opinion on our ac that D&H stated it would cost $3,500. Kenny did a check and fixed it for $281 as the other place D&H miss diagnosed. Kenny did an excellent job and know everything works perfect. Thank you so much Kenny.", "date": "2023-11-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Rick AZ", "rating": 5, "text": "I would hire this company again. The gals in the office and my electrical guy, Brandon, were very easy and pleasant to work with. Cost was also reasonable compared to competitors. Get your three bids and you'll see. Thank you for taking good care of me on my short schedule and working in my custom needs.", "date": "2023-11-22", "platform": "pulsem", "department": "Electrical" }, { "author": "Anissa Johnson", "rating": 5, "text": "I want to thank Intelligent Design for repairing our heating unit. We were quoted by another company who wanted 3500.00 to fix the problem the company had misdiagnosed it. They are a saving grace to use we can thank you enough. We appreciate that the Technician had the knowledge that he has \ud83d\ude0a Thank you so much", "date": "2023-11-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Travis Faught", "rating": 5, "text": "I highly recommend Intelligent Design for any of your plumbing or water needs. Their employee professionalism, trustworthiness, and timeliness exceeded my expectations and that\u2019s not easy to do. I was looking to get a whole home softwater system installed and came across Intelligent Design on google. I gave them a call and during the call they had an appointment setup for the next day. Before the time of the appointment I got a call from Joshua and he informed me he was on his way. Joshua was very professional and personable and after I walked him through what I was wanting, he gave me multiple options for me to choose from. I really appreciated that because he didn\u2019t try to just give me 1 option take it or leave it. I decided to go with a whole home soft water system purely based on how my interaction with Joshua went and I do not regret it one bit. When it came to the day of the installation I once again received a heads up call before Joshua and Zack showed up, I appreciate that due to the fact that I am someone who is constantly busy and I could plan around their arrival. When they showed up they immediately got to work and had the work completed in the time they said they would. Joshua tested the water and my family was able to have softer water that day. Thank you Joshua and Intelligent Design for the great product and service!", "date": "2023-11-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Colleen Bakewell", "rating": 5, "text": "I had dry wall repair and Manny was excellent. Friendly and went above and beyond to help me. I would highly recommend this business", "date": "2023-11-20", "platform": "pulsem", "department": "General" }, { "author": "Carol Burns", "rating": 5, "text": "Awesome Company, Fantastic Team Every aspect of working with Intelligent Design has been fantastic! I've now completed two projects with them---a mini-split in the bedroom and a custom fan installation---and if another need arises in the future, I will immediately return to them. Here are lots of details. Zach Canfield gave me my initial bid. He was prompt, super friendly, great at explaining concepts and guiding me towards a system that would work best for me. During our almost-two-hour initial meeting, I happened to mention my frustration with learning how to use a new power drill I had purchased---and Zach immediately offered to give me a hands-on tutorial (which he did)! Now THAT is above-and-beyond! Throughout the entire process, Zach has been my primary contact: taking care of condo approval forms, scheduling, answering questions. We've used texting, email, and phone. He responds quickly and does what he says he will do. In general, I feel that Intelligent Design has found the perfect balance with communication: I never felt bombarded, but always felt that I was kept in-the-loop with how things were progressing. One time, I was evidently frustrated (from something unrelated to Intelligent Design) and the scheduler I spoke with thought I was concerned with how things were going (which was not the case)---but within minutes, Zach was checking with me that everything was okay. They really stand behind their work and want to make sure that you're completely satisfied. From scheduling to reminders to billing, their processes are well-established and excellent. And then there is the dynamic duo of Erik and Ty, the installation team! Wow---from the very first moment, I had confidence that I was in highly-qualified and highly-experienced hands. They came out for a pre-installation meeting to make sure I understood what would be done, make final decisions, and assure they'd have everything needed on installation day. They were prompt, efficient, friendly and professional throughout---even when they ran into crazy stuff that seems to be inevitable with structures built in 1948. They lay down a gigantic tarp (drilling through walls and ceilings is messy!) and they have a super-powerful vacuum to clean up at the end. Their in-house electrician (Brandon) instilled the same high level of confidence in me, and did great work. I had gotten numerous bids, so I knew the prices were fair. And seeing the work that went into my jobs (especially dealing with the eccentricities of a very old building) I was left feeling that I got *way* more than my money's worth. Most importantly, I'm confident that they'll stand behind their work moving forward. I feel so fortunate that I ended up working with Intelligent Design. Thank you, thank you, thank you Zach, Erik and Ty (and Brandon, and Melissa, and ...) I am sooooo enjoying this new comfort in my home! (By the way, my Daikin mini-split is gorgeous---it looks sort of like a Bose speaker!)", "date": "2023-11-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Carol Burns", "rating": 5, "text": "Awesome Company, Fantastic Team Every aspect of working with Intelligent Design has been fantastic! I've now completed two projects with them---a mini-split in the bedroom and a custom fan installation---and if another need arises in the future, I will immediately return to them. Here are lots of details. Zach Canfield gave me my initial bid. He was prompt, super friendly, great at explaining concepts and guiding me towards a system that would work best for me. During our almost-two-hour initial meeting, I happened to mention my frustration with learning how to use a new power drill I had purchased---and Zach immediately offered to give me a hands-on tutorial (which he did)! Now THAT is above-and-beyond! Throughout the entire process, Zach has been my primary contact: taking care of condo approval forms, scheduling, answering questions. We've used texting, email, and phone. He responds quickly and does what he says he will do. In general, I feel that Intelligent Design has found the perfect balance with communication: I never felt bombarded, but always felt that I was kept in-the-loop with how things were progressing. One time, I was evidently frustrated (from something unrelated to Intelligent Design) and the scheduler I spoke with thought I was concerned with how things were going (which was not the case)---but within minutes, Zach was checking with me that everything was okay. They really stand behind their work and want to make sure that you're completely satisfied. From scheduling to reminders to billing, their processes are well-established and excellent. And then there is the dynamic duo of Erik and Ty, the installation team! Wow---from the very first moment, I had confidence that I was in highly-qualified and highly-experienced hands. They came out for a pre-installation meeting to make sure I understood what would be done, make final decisions, and assure they'd have everything needed on installation day. They were prompt, efficient, friendly and professional throughout---even when they ran into crazy stuff that seems to be inevitable with structures built in 1948. They lay down a gigantic tarp (drilling through walls and ceilings is messy!) and they have a super-powerful vacuum to clean up at the end. Their in-house electrician (Brandon) instilled the same high level of confidence in me, and did great work. I had gotten numerous bids, so I knew the prices were fair. And seeing the work that went into my jobs (especially dealing with the eccentricities of a very old building) I was left feeling that I got *way* more than my money's worth. Most importantly, I'm confident that they'll stand behind their work moving forward. I feel so fortunate that I ended up working with Intelligent Design. Thank you, thank you, thank you Zach, Erik and Ty (and Brandon, and Melissa, and ...) I am sooooo enjoying this new comfort in my home! (By the way, my Daikin mini-split is gorgeous---it looks sort of like a Bose speaker!)", "date": "2023-11-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Walt Sobzak", "rating": 5, "text": "Great experience. They fixed my broken water main within a couple of hours of calling them. Very professional, friendly, and reasonably priced.", "date": "2023-11-15", "platform": "pulsem", "department": "General" }, { "author": "Marisa Reed", "rating": 5, "text": "Jared listened to what I wanted to do.", "date": "2023-11-14", "platform": "pulsem", "department": "General" }, { "author": "Elaine Beck", "rating": 5, "text": "I have used Intelligent Design a couple times now and they were very quick to get me scheduled and very professional! Amazing Service!!", "date": "2023-11-14", "platform": "pulsem", "department": "General" }, { "author": "Laura Fleener", "rating": 5, "text": "My technician Jonathan was great. Explain things thoroughly and was very courteous and kind. It\u2019s hard to spend thousands of dollars on the repair. He made the blow much softer. Thank you, Jonathan.", "date": "2023-11-11", "platform": "pulsem", "department": "General" }, { "author": "Brandy Groh", "rating": 5, "text": "We just had Joshua Z come and help Us with our water heater that was installed with a different company. We have been living with terrible smelling water for months now! He was able to walk us through the correct anode rod we need, how it will help eliminate the smell of the water, all warranty information, and was up front with all costs. We appreciate the transparency, and professional help! Thank you!", "date": "2023-11-10", "platform": "pulsem", "department": "HVAC" }, { "author": "T. Gail Pritchard", "rating": 5, "text": "Jordan came out today to do our winter check of our heating/cooling system. As always, he was very professional, on-time, and answered our questions. We highly recommend Intelligent Design and be sure to ask for Jordan!", "date": "2023-11-10", "platform": "pulsem", "department": "HVAC" }, { "author": "N E", "rating": 5, "text": "Mike was awesome and very helpful I recommend him 100 percent", "date": "2023-11-10", "platform": "pulsem", "department": "General" }, { "author": "jesdan67", "rating": 5, "text": "I just had a quote from the project manager Peter Thomas and I was very pleased with his listening to what I need and coming up with the solution", "date": "2023-11-09", "platform": "pulsem", "department": "General" }, { "author": "Laura Deloria", "rating": 5, "text": "We basically purchased the whole kit-n-caboodle for an AC system overhaul from Intelligent Design. Certainly the biggest purchase we've ever made outside of our actual home. We felt confident in doing so after the owner, Andrew, came to our home and, after a thorough system diagnostic by technician JP, sat with us and went over in understandable terms everything that was needed, available, and the options for restoring/replacement our system that hadn't been maintained since it was first installed when the house was built 16 years ago. There were several days and employees involved in the cleaning, sealing, and installation process and every employee involved was courteous, mindful, hard-working, and respectful of us and our house, which was not easy to maneuver around due to being lived in hard by our homeschooling family! The first day of install was performed by Alex, Andy, & Steve and they were amazing. It was a hot day, and these guys worked tirelessly and did an awesome job. At the next appointment, Lo & Adam did the cleaning/sealing of our ducts and system, and did an awesome, thorough job. Once that was completed, the system wouldn't turn back on, so they called out Michael Matthews, who was out within a couple hours and was able to discover a wiring issue which he resolved and got our system back on and running. The final install day, Alex, Andy, and Ben came out and did an amazing job finishing the install and cleaning up everything involved. Alex walked me through what they installed, explaining things in understandable terms, and showed where they had gone the extra step to clean away a bunch of debris in the area near our new unit. He went over the new fancy thermostat and how to use its functions. Since we were home during a bunch of the install, big coolers were brought out to keep our family comfortable during the times the AC would be down, as it was July and HOT. The hard work all these employees did in that heat was commendable and impressive. We're a few months in with our new system & unit, and we are very pleased. We look forward to a great relationship with Intelligent Design for years to come! Thanks to all!", "date": "2023-11-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Karol Hartmann", "rating": 5, "text": "I contacted Intelligent Design for a plumbing problem for which Jared Smith did a complete assessment of all four bathrooms. A couple days later, I lost the hot water from one of the water heaters and Jared returned to discover a complete failure of the original recirculating pump. Today he did a beautiful job installing a new pump and I'm so delighted to have found someone I can trust to handle plumbing problems when they occur. He's also coming back soon to replace a faucet for me, and I shall be happy to recommend both Jared himself, and the Intelligent Design people for great service!", "date": "2023-11-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Jeremy Lasman", "rating": 5, "text": "My mother recently asked me to write this review on her behalf for For Intelligent Design Plumbing because she wanted to share her outstanding experience with them. As a homeowner for many years, she has worked with numerous plumbers, but says this company is truly the best. She told me their technicians, especially Justin, Tyler, and Tyler, are absolute experts at diagnosing and repairing all kinds of plumbing issues. She was very impressed with their expertise and customer service. For any homeowner needing a plumber they can trust to solve any plumbing headache, she highly recommends calling For Intelligent Design. She will certainly be using them again for all future plumbing needs and suggesting them to all her friends and family too.", "date": "2023-11-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Kim Schlittenhart", "rating": 5, "text": "Very informative and friendly 5 stsrs", "date": "2023-11-06", "platform": "pulsem", "department": "General" }, { "author": "Kirsten Wyman", "rating": 5, "text": "Ryan Sandoval was very professional, polite and explained in depth the problem and fixed the issue in a timely manner. Very impressed by Ryan.", "date": "2023-11-04", "platform": "pulsem", "department": "General" }, { "author": "Debbie Bible", "rating": 5, "text": "Was very happy with Frank Medina, he was a very intelligent young man seems to be highly skilled, also Manny who they sent out for the drywall repair did an excellent job", "date": "2023-11-02", "platform": "pulsem", "department": "General" }, { "author": "Debbie Stenson", "rating": 5, "text": "Inspection was very helpful including pictures of the issues and the parts were changed and cleaned up to almost new within 2 days.", "date": "2023-11-02", "platform": "pulsem", "department": "General" }, { "author": "James W", "rating": 5, "text": "My water heater was serviced 2 months ago. I received a quote (by another ID rep) based on entire cord replacement. Brandon arrived on time and answered all my questions. After closer inspection, he determined that the existing cord only needed to be secured. Brandon brought my water heater to code and adjusted the fee accordingly. I appreciate having professional, reliable tradespeople available when I need them and ID hasn\u2019t disappointed me so far!! Many thanks!!", "date": "2023-11-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Martin Rodrick", "rating": 5, "text": "The absolute best experience in dealing with any Tucson business in 25 years! I can't imagine anyone having a negative experience from this company or its technicians! They have performed top-level work on plumbing, electrical and HVAC upgrades! This review is coming from one of the most scrutinizing critics.", "date": "2023-10-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Elaine", "rating": 5, "text": "Todd was personable professional, and informative which I appreciate.", "date": "2023-10-30", "platform": "pulsem", "department": "General" }, { "author": "Mark Kornachuk", "rating": 5, "text": "Justin showed up and went right to work. Quality workmanship an professionalism the entire time along with explaining everything he was doing and even some things to be aware of in the future", "date": "2023-10-29", "platform": "pulsem", "department": "General" }, { "author": "George Fonseca", "rating": 5, "text": "Ben and his team were outstanding. They knew exactly what they needed to do and their work product was outstanding. They worked great together. It is a pleasure working with a company that employs people of this caliber. Another great service call from Intelligent Design. Thanks a bunch!", "date": "2023-10-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Kristina Clark", "rating": 5, "text": "Jared did a great job. Everything was smooth and efficient. We will definitley use your services again!", "date": "2023-10-24", "platform": "pulsem", "department": "General" }, { "author": "Rob Allen", "rating": 5, "text": "We contracted with Intelligent Design Air Conditioning, Plumbing, and Solar to clean out all our air conditions ducts, and to install a full house water filtration system. Our experience was exceptional. The duct cleaning went flawlessly, done neatly and respectful of our home and its contents. The installation of the filtration system was incredible. The technician, Ryan Sandoval, was beyond wonderful. He was professional, respectful of both us and our property. He kept us informed of the process along the way. He was working solo, so the job took a bit longer than expected, but we knew what was going on every step of the way. When the job was finished, our yard was put back just like it was before the work was started. Ryan is an asset to the company, with a work ethic that is impeccable. Ryan took the time to answer our questions, even when had to repeat. I would recommend hiring Intelligent Design very much, and if you get Ryan to do the job, all will be just as you desire.", "date": "2023-10-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Sabrina Donaldson", "rating": 5, "text": "Our AC went out on Friday evening and JP Pratt was the technician on call who showed up. I cannot say enough good things about not only his professionalism but also his humble and caring demeanor. After finding out we would have to wait through the weekend for a part, he went above and beyond to try and make it right by running back to the shop to provide us with mobile AC\u2019s. Once the part was in he made us a priority and had our AC back up and running within a couple hours. We greatly appreciate and respect his effort to ensure our family was comfortable and we were! JP definitely exceeded our expectations!", "date": "2023-10-23", "platform": "pulsem", "department": "HVAC" }, { "author": "John Heard", "rating": 5, "text": "We are thankful we found Intelligent Design to service our heating and air conditioning units for the last three years. They have been able to fix a problem that three other companies could not figure out. Technicians are very polite and knowledable. I highly recommend them.", "date": "2023-10-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Dale Edlefson", "rating": 5, "text": "Brandon is awesome! He worked hard and answered all my questions.", "date": "2023-10-21", "platform": "pulsem", "department": "General" }, { "author": "Beverly Lindgard", "rating": 5, "text": "James came out to check storm/hail damage to my A/C condenser unit. He was very pleasant and explained everything in detail. We were happy that we called your company. He is a definite asset to your company. Thank you very much.", "date": "2023-10-20", "platform": "pulsem", "department": "General" }, { "author": "Pat Japenga", "rating": 5, "text": "Jared came 3 times to do some extensive plumbing updates on my house that had sprung a leak while I was out of town. He was very knowledgable and gave good advice about how to protect my house from leaks in the future. He was easy to schedule, and kept me apprised of his arrival time. Tyler came with him the last day to help wrap things up.", "date": "2023-10-18", "platform": "pulsem", "department": "Plumbing" }, { "author": "Bryan S", "rating": 5, "text": "Jordan Oliver from Intelligent Design provided great service! Jordan was very knowledgeable and explained everything in detail to us! Highly recommend his services!", "date": "2023-10-18", "platform": "pulsem", "department": "General" }, { "author": "Lori Noirot", "rating": 5, "text": "Jordan was so respectful and curious!! He took the time to answer all of our questions!", "date": "2023-10-17", "platform": "pulsem", "department": "General" }, { "author": "Dina C", "rating": 5, "text": "Super happy with the service.", "date": "2023-10-16", "platform": "pulsem", "department": "General" }, { "author": "Classy Lady", "rating": 5, "text": "Jared and Shayne did a fantastic above and went above and beyond to fill the hole in the wall and insulate the pipe after installing a much needed PRV. Very reasonable price as well! Will use them again when needed. - sincerely a very happy customer", "date": "2023-10-14", "platform": "pulsem", "department": "General" }, { "author": "Dorothy West", "rating": 5, "text": "We had a new HVAC system installed by intelligent design about a month ago. I had some questions about the new thermostat and Michael came out to help me. He let me know half an hour before his arrival and was right on schedule. He was very friendly and professional addressing my concerns. Everything was fine and no maintenance or anything needed. Very happy with the service!", "date": "2023-10-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Sharif Elguindi", "rating": 5, "text": "Brandon Hicks was extremely professional and communicated everything so clearly. Fantastic service!", "date": "2023-10-12", "platform": "pulsem", "department": "General" }, { "author": "Claudia Renteria", "rating": 5, "text": "Communication was great!!", "date": "2023-10-11", "platform": "pulsem", "department": "General" }, { "author": "Donna Wigginton", "rating": 5, "text": "My primary concern was to have an evaluation of work done on an attic leak in garage and a toilet that was installed. When I called, I was told that Woods plumbing merged with Intelligent Design 2 yrs ago. Websites need to be updated or removed. Ryan was very punctual, very specific about what he was going to do and why, and very respectful. The toilet was found defective and proceeded to install another new one. A supervisor checked out Ryan's work and found everything correctly done without any leaks. I did appreciate not being charged for time spent retrieving more equipment and not charged for a 2nd trip when the camera failed through no fault of Ryan. Donna Wigginton", "date": "2023-10-11", "platform": "pulsem", "department": "Plumbing" }, { "author": "Kendra Mantei", "rating": 5, "text": "Quality fetches a higher price, and I am willing to pay appropriately for higher quality. I worked with Jacob, and he far exceeded my expectations. He was polite, professional, honest, punctual, and communicated clearly. My repairs were done right the first time, and appear they will outlast the warranty 10-fold. When a trainee in the office made a minor mistake on my scheduling & invoice, Jacob expertly resolved the concern with kindness and professionalism. These guys aren\u2019t the cheapest; they are THE BEST. Their prices are appropriate market rate for excellence. If time is money & quality is paramount, hit the button & call Intelligent Design.", "date": "2023-10-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Dorothy French", "rating": 5, "text": "Great and fast service and the tech was awesome \ud83d\udc4d", "date": "2023-10-05", "platform": "pulsem", "department": "General" }, { "author": "Jim Tucker", "rating": 5, "text": "Work was done well and promptly in a reasonable amount of time.", "date": "2023-10-02", "platform": "pulsem", "department": "General" }, { "author": "Alice Ledford", "rating": 5, "text": "Came out, started to figure out what happened. Came have the morning to fix the problem. Very professional and friendly.", "date": "2023-10-01", "platform": "pulsem", "department": "General" }, { "author": "Jacquelyn Power", "rating": 5, "text": "The entire team has been professional and so polite. The workmanship is excellent. I would recommend this company to my friends.", "date": "2023-09-28", "platform": "pulsem", "department": "General" }, { "author": "Zachary Kays", "rating": 5, "text": "They are always there for me when needed. Any time I have an emergency in my home, Intelligent Design is the only company I think of. Will be using them for years to come.", "date": "2023-09-28", "platform": "pulsem", "department": "General" }, { "author": "Kathleen Van Reusen", "rating": 5, "text": "Alex and Brandon were the two AC installers and were great. They were professional, courteous, and efficient. Job well done", "date": "2023-09-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Ron Williams", "rating": 5, "text": "Jacob is awesome and has fixed all the plumbing in our house. He is a quick and efficient worker that pays attention to details. He leaves the work space better than when he arrives. Good communicator.", "date": "2023-09-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Laurie Haskett", "rating": 5, "text": "Besides their absolute professionalism and expertise, these are some of the most pleasant, friendly workmen we have ever experienced. Great company that delivers exactly what they promise and then some!", "date": "2023-09-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Golda Lloyd", "rating": 5, "text": "Jordan with Intelligent Design was friendly and spoke to my level when explaining what was happening with my AC. He was professional in his approach and quick to finish.", "date": "2023-09-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Joseph Carter", "rating": 5, "text": "Exceptional professional, knowledgeable and friendly service from Jared, the plumber we normally request. Other departments seem fine. Pricing is in line or at times slightly above others, but we are fine with that as long as the actual technician is receiving the bulk of that as reward for superior performance and attracting more clientele. Lately the scheduling dept's communication within itself seems to be a little confused with the right hand not aware of what the left is doing, but we overlook that as the actual service remains better than that we have experienced elsewhere in our twenty plus years in Tucson.", "date": "2023-09-21", "platform": "pulsem", "department": "HVAC" }, { "author": "David Carnahan", "rating": 5, "text": "The technician was kind, courteous and friendly. He made things look easy and wasn't here long. Well done Elijah!!\ud83d\udc4d\ud83d\udc4d", "date": "2023-09-20", "platform": "pulsem", "department": "General" }, { "author": "Thaddeus Semon", "rating": 5, "text": "I cannot recommend Joshua and Intelligent Design highly enough! Very kind and professional, not pushy, on time and amazing quality of work. Very trustworthy too!", "date": "2023-09-19", "platform": "pulsem", "department": "General" }, { "author": "James Orr", "rating": 5, "text": "Ryan Sandoval has exceptional people skills and was able to solve our plumbing issues. Thank you!", "date": "2023-09-19", "platform": "pulsem", "department": "Plumbing" }, { "author": "John Kopplin", "rating": 5, "text": "He did a good job draining the hot water tank and inspecting other plumbing. Some recommendations for faucet replacements and water filtering seemed overly pricey!", "date": "2023-09-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Ernest Garcia", "rating": 5, "text": "I was just changing my filter but I blew out a fuse the tech know it right away! He made it work with in minutes", "date": "2023-09-16", "platform": "pulsem", "department": "General" }, { "author": "Karen Hatch", "rating": 5, "text": "My family and I were victims (and I do not use that word lightly) of Tucson solar Pro. We, along with at least 40 other families, were left with a partially completed solar system and nowhere to turn. We contacted several solar companies to try and help resolve our issue and complete our project. Again, and again we were dismissed as our situation was quite messy and other companies frankly did not want to tackle the mess of a partially completed project. We also lack paperwork and documentation regarding our project as it was never provided to us by Tucson solar pro. Matt came out to our house and evaluated our project for free. He did what he could to try and get it up and running immediately, but ran into issues with transferring our SolarEdge system to his company. In the midst of dealing with this chaotic mess I was finishing grad school, pregnant, then had my first child, and started a new job and a new career. I was struggling to find the motivation and time to resolve our issue. Matt worked with our loan company and our family to finally get our system up and running. He was incredibly easy to work with - knowledgeable, empathetic and communicative. We now have a working solar system after almost 2 years. Thank you so much to this company and specifically to Matt for all you have done to help us survive this situation.", "date": "2023-09-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Gil Quintanilla", "rating": 5, "text": "Alex and Alex were outstanding in their work and friendliness. They installed a mini split with care and they made sure to inform me of ever I need to know going forward with the new unit. Great job. You can\u2019t go wrong with these guys.", "date": "2023-09-15", "platform": "pulsem", "department": "General" }, { "author": "Terry O'Regan", "rating": 5, "text": "Super nice guy, highly professional", "date": "2023-09-14", "platform": "pulsem", "department": "General" }, { "author": "Nathan Carroll", "rating": 5, "text": "JP fixed my air handler and updated the wiring so the overall system was improved. Professional, knowledgeable, and courteous . Thanks!", "date": "2023-09-14", "platform": "pulsem", "department": "General" }, { "author": "James Kidd", "rating": 5, "text": "Jacob was great! I highly recommend this group. Very professional.", "date": "2023-09-14", "platform": "pulsem", "department": "HVAC" }, { "author": "chris Ashford", "rating": 5, "text": "Brandon and Hector did a great job of explaining electrical to me. I would recommend Hector and Brandon with this company for the electrical side of the business.", "date": "2023-09-13", "platform": "pulsem", "department": "Electrical" }, { "author": "Gideon Bland", "rating": 5, "text": "Jordan was awesome! Explained everything and helped us get our next appointment set up. Great guy.", "date": "2023-09-12", "platform": "pulsem", "department": "General" }, { "author": "Leesajean Penton", "rating": 5, "text": "Kyle went above and beyond making sure that our AC unit was working properly.", "date": "2023-09-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Beth Joseph", "rating": 5, "text": "ID has the most respectful professionals in the industry. Always polite, hardworking, and communicates well.", "date": "2023-09-09", "platform": "pulsem", "department": "General" }, { "author": "Shawna Matteson", "rating": 5, "text": "We recently bought a new range to replace the older one that died. During installation we discovered the gas line to the kitchen range was run up through the kitchen floor about 5\u201d from the wall, which pushed the new range out way too much. We called Intelligent Design and they sent Joshua who was terrific! He moved the line to the wall so the range could be pushed almost flush to the wall. I regained an extra 4\u201d-6\u201d of kitchen floor and walking space. Yay!", "date": "2023-09-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Connie Jamison", "rating": 5, "text": "Jared was friendly, checked everything and recommended what was needed, no hard selling! Thanks", "date": "2023-09-08", "platform": "pulsem", "department": "General" }, { "author": "Patricia DeBoe", "rating": 5, "text": "Jacob was wonderful. He was prompt, professional, and was an excellent communicator. Intelligent Design will always get my business with this caliber of service!", "date": "2023-09-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Aly Elezaby", "rating": 5, "text": "Last week, I had two managers come by and diagnose the design-related issue. Today Alex came by and added a return register to solve the issue. I appreciate it and hope this will fix the issue.", "date": "2023-09-05", "platform": "pulsem", "department": "General" }, { "author": "Darlene Brady", "rating": 5, "text": "Excellent customer service! Joshua was super friendly and fully explained the process for inspecting and cleaning plumbing lines, installing a yard clean out and relining a cracked section of pipe. He was always on time, kept me informed of progress, cleaned up after the work was completed, and obviously takes pride in his work. And he\u2019s cheerful about it! I couldn\u2019t ask for more.", "date": "2023-09-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Arcie Hanna", "rating": 5, "text": "Had a plumbing leak under mobile home. They came out promptly and made the repairs. This is a rental which meant I might have had to put Tenants in a hotel. It was also after hours on a Saturday. I have been very pleased with this company as this is not the first time they have helped me out.", "date": "2023-09-03", "platform": "pulsem", "department": "Plumbing" }, { "author": "Elaine", "rating": 5, "text": "Todd was our man! He can out at 8 pm on a Saturday night when I noticed our AC leaking - me being a relatively new home owner and not knowing much about AC it was very concerning. He was friendly, informative, honest, went above and beyond and our cats loved him! He get 5 stars for sure- and we will ask for him next time we need help! The best experience we could have hoped for! I hope this company treats him well cause he is an excellent technician and great customer service. Thank you very much again for coming out on such short notice and on a holiday weekend!", "date": "2023-09-03", "platform": "pulsem", "department": "HVAC" }, { "author": "Mike Bender", "rating": 5, "text": "Jeremy of Intelligent Design was courteous, professional, and prompt, and, most importantly, fixed my air conditioner quickly.", "date": "2023-09-02", "platform": "pulsem", "department": "General" }, { "author": "Ken Hall", "rating": 5, "text": "Alex and his team did a superb job under hot and trying conditions. Made me glad I called on your company . Way down the road , when I need re-roofing or mini-split work I will not hesitate to use your services again. .", "date": "2023-08-31", "platform": "pulsem", "department": "Roofing" }, { "author": "Mary Mingo", "rating": 5, "text": "Very thorough and responsive. Answered all my questions easy to understand.", "date": "2023-08-31", "platform": "pulsem", "department": "General" }, { "author": "Christopher Carroll", "rating": 5, "text": "Great customer service from tech, JP. Nice to find someone you can trust.", "date": "2023-08-31", "platform": "pulsem", "department": "General" }, { "author": "Warthog", "rating": 5, "text": "I would like to thank Intelligent design David Porter for coming out to inspect my roof. He was very honest and professional and very detailed in my needs. Even though they were booked for months his crew came out and did my repairs the very next day. I highly recommend Intelligent design for all your home maintenance needs", "date": "2023-08-31", "platform": "pulsem", "department": "Roofing" }, { "author": "Martha De Velasco", "rating": 5, "text": "JP Pratt is very knowledgeable,professional and friendly. We have worked with him in the past and he always explains the issues and resolves them.", "date": "2023-08-29", "platform": "pulsem", "department": "General" }, { "author": "Mark Antoniotti", "rating": 5, "text": "Michael did a great job! He was very professional and informative.", "date": "2023-08-29", "platform": "pulsem", "department": "General" }, { "author": "Eric S", "rating": 5, "text": "JP was very thorough and professional. I had him inspect the entire HVAC system on a 6 month old home. He managed to find issues that the home builder and my original home inspector missed. Would definitely hire him again!", "date": "2023-08-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Aida Alday", "rating": 5, "text": "He was extremely efficient and was very courteous informing us before he did anything. Highly recommend him.", "date": "2023-08-25", "platform": "pulsem", "department": "General" }, { "author": "Sofia Ruiz", "rating": 5, "text": "Elyjah is very patience and profesional. Thank you for taking the time to explain us about our options", "date": "2023-08-25", "platform": "pulsem", "department": "General" }, { "author": "Lenora Gill", "rating": 5, "text": "Magnum was very friendly and informative. Hope he returns to do work again at my home.", "date": "2023-08-25", "platform": "pulsem", "department": "General" }, { "author": "A M", "rating": 5, "text": "James got my problem resolved!! He walked in heard how my almost brand new system sounded and instantly knew there was an issue. He correctly diagnosed the issue and spent hours painstakingly ensuring that it was fixed and wouldn\u2019t reoccur again. I barely knew he was here until he asked me to turn it on and the system began cooling better than it ever has before. James was extremely professional and responsive and really spent the time to make sure he got it right. Really amazing work. Thank you so much James you took a customer from worried to confident in just a few hours and I really appreciate you", "date": "2023-08-24", "platform": "pulsem", "department": "General" }, { "author": "TRINA SUMMERS", "rating": 5, "text": "Alex and Sammy were so awesome since they had some issues with the flooring under the blower. Totally professional and would HIGHLY recommend", "date": "2023-08-23", "platform": "pulsem", "department": "General" }, { "author": "Mo Mosley", "rating": 5, "text": "I've had 2 techs for my AC, Jordan and Michael. Both very knowledgeable. Personable and dog friendly .", "date": "2023-08-23", "platform": "pulsem", "department": "HVAC" }, { "author": "jodie piccioli", "rating": 5, "text": "Very polite and informative", "date": "2023-08-23", "platform": "pulsem", "department": "General" }, { "author": "Alizah Younas", "rating": 5, "text": "Keeps our office cool when we need it the most! Their regular maintenance service is always on time, and the techs are friendly.", "date": "2023-08-23", "platform": "pulsem", "department": "General" }, { "author": "Daniel Gould", "rating": 5, "text": "Chris helped me to understand what was going on in the loan process and also the roof aspect.Professional", "date": "2023-08-21", "platform": "pulsem", "department": "Roofing" }, { "author": "James Kidd", "rating": 5, "text": "Elijah was very professional friendly and took the time to explain everything. Job well done.", "date": "2023-08-21", "platform": "pulsem", "department": "General" }, { "author": "Rachel Marshall", "rating": 5, "text": "This is the second time I have used this company's service. They are so knowledgeable and meticulous in their repairs. They are professional and respectful. I can't say enough good things about them. I will continue to use them and no other.", "date": "2023-08-21", "platform": "pulsem", "department": "General" }, { "author": "Pamela Fenske", "rating": 5, "text": "Ryan was amazing, he was honest, helpful and professional.", "date": "2023-08-20", "platform": "pulsem", "department": "General" }, { "author": "James Rubio", "rating": 5, "text": "Excellent service and professional staff - the entire installation was completed ahead of schedule. The crew that came were extremely polite and helpful. They absolutely earned 5 stars.", "date": "2023-08-20", "platform": "pulsem", "department": "General" }, { "author": "Harold Butler", "rating": 5, "text": "Great people- very knowledgeable and professional", "date": "2023-08-19", "platform": "pulsem", "department": "General" }, { "author": "Amanda Curtis", "rating": 5, "text": "So glad I can support a locally owned family business.", "date": "2023-08-19", "platform": "pulsem", "department": "General" }, { "author": "Leslie Krenik", "rating": 5, "text": "Matt us one of the best!!! Always one step ahead of the problem!", "date": "2023-08-18", "platform": "pulsem", "department": "General" }, { "author": "Robert Anderson", "rating": 5, "text": "I cannot speak highly enough about the service I received from Intelligent Design Air Conditioning. When my ac went out I call them, they were at my house within 2 hours. I had an almost 40 year old unit on my roof that had finally died on me. Within 36 hours Intelligent Design Air Conditioning had a crane in my front yard dropping a new unit onto my house. Total lifesaver!!!", "date": "2023-08-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Michael Yaeger", "rating": 5, "text": "Jared came to do a plumbing inspection. Was thorough, took photos of each item, and showed me the condition of each fixture. Provided a list of recommended actions, with costs, and explanations of cost/benefits to each choice.", "date": "2023-08-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Cath", "rating": 5, "text": "We have used this company twice over the last 7 years. I called them at 8 am this morning that our AC had gone out. They came same day in the throws of the summer heat and had it repaired by 4 pm. They were very responsive and flexible and communicative. I will definitely use this company again if we have more AC issues.", "date": "2023-08-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Melvin Young", "rating": 5, "text": "This Melvin Young want to thank Steven castillo,Alex,Alex, and Chris for a job well done in a very professional manner. They were a wonderful team.", "date": "2023-08-16", "platform": "pulsem", "department": "General" }, { "author": "Caroleen Young", "rating": 5, "text": "Intelligent design has been servicing our A/C for over 10 years and they have become like family. When our upstairs A/C unit stopped blowing cold air we called them in the morning and they had someone out in 2 hours to inspect it and fortunately he had the part we needed and he replaced it and we had cold air again.", "date": "2023-08-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Seth Tanner", "rating": 5, "text": "This review is for Tyler Weaks. He helped fixed an electric line I cut! He was great! He responded fast and was super courteous. My customer was happy as well. He\u2019s a good dude. Respect.", "date": "2023-08-16", "platform": "pulsem", "department": "Electrical" }, { "author": "Alejandro Edwards", "rating": 5, "text": "Great people- very knowledgeable and professional", "date": "2023-08-15", "platform": "pulsem", "department": "General" }, { "author": "Albert May", "rating": 5, "text": "Great place and the workers are very friendly and well mannered. Aside from that the best deals on Air Conditioning units\ud83d\ude2e\ud83d\ude00:thumbs_up_sign: ...", "date": "2023-08-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Jack Bell", "rating": 5, "text": "Intelligent Design Air Conditioning is a great resource for homeowners for one of the most expensive systems in the home. I have worked with them 4 times in various ways and with different properties and have been grateful for their honesty and integrity as well as their skilled service and great customer care. Intelligent Design Air Conditioning is the only HVAC company I can wholeheartedly recommend and know that whoever I am referring will be well very taken care of and only provided the services and equipment truly needed for the job. Thank you Intelligent Design Air Conditioning!!", "date": "2023-08-13", "platform": "pulsem", "department": "HVAC" }, { "author": "Tim Baranski", "rating": 5, "text": "Condenser fan came of the motor shaft with minimal damage. The tech, James Cavanaugh. Talked me through various solutions in an honest and technical way to help me make the proper decision. Very grateful.", "date": "2023-08-13", "platform": "pulsem", "department": "General" }, { "author": "Trindade Manny", "rating": 5, "text": "This was my first time calling Intelligent Design. From the initial conversation to to schedule the visit to the technician\u2019s inspection, I can confidently recommend this company. Michael Matthews arrived in the scheduled time window and assessed my system. This was supposed to be a second opinion since I\u2019ve got a maintenance contract with a competitor; however, the Michael\u2019s service and expertise were top notch and superior in every aspect when compared against the company I currently use. Needless to say, I am switching to Intelligent Design and will request Michael specifically. Thanks again for listening to my concerns and taking care of me!", "date": "2023-08-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Tabitha Francis", "rating": 5, "text": "I have several business associates who use Intelligent Design Air Conditioning for their air conditioning needs, I will be using them for all AC repair needs moving forward!", "date": "2023-08-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Bruce Cochrane", "rating": 5, "text": "They replaced a leaking outdoor faucet. I was pleased that he used a faucet that in future can have its washer replaced or even be replaced entirely, without further soldering. However he splashed flux or something onto the wall, and this won't come off with regular detergent. It will be a very expensive repair if the house has to be repainted because of this!", "date": "2023-08-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Ronnie Herbert", "rating": 5, "text": "Keeps our office cool when we need it the most! Their regular maintenance service is always on time, and the techs are friendly.", "date": "2023-08-11", "platform": "pulsem", "department": "General" }, { "author": "Michael Welch", "rating": 5, "text": "Intelligent Design Air Conditioning does our bi-annual system checkup. They are a wonderful, family owned business. They provide an excellent service and stand behind their work. I have referred them to many others, and will continue to do so.", "date": "2023-08-11", "platform": "pulsem", "department": "General" }, { "author": "Rolando Kane", "rating": 5, "text": "They are very honest.!!", "date": "2023-08-10", "platform": "pulsem", "department": "General" }, { "author": "Julia Weakley", "rating": 5, "text": "We had a great experience with an Intelligent Design. We had a ceiling leak of unknown origin. Jordan came out quickly and was able to diagnose a water pipe leak. Justin was able to fix the problem quickly. Both provided excellent customer service. We will be using Intelligent Design for our future HVAC and plumbing needs.", "date": "2023-08-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Candice Pike", "rating": 5, "text": "We woke up to no heat today. Justin at Intelligent Design Air Conditioning arrived mid morning and by about noon we have heat!! Very efficient, friendly and professional!! The estimated cost is quite reasonable. We will definitely recommend Intelligent Design Air Conditioning to anyone looking for help with heat or A/C. Already planning to have them back to check on the A/C before we turn it on this year.", "date": "2023-08-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Joseph Miller", "rating": 5, "text": "Intelligent Design Air Conditioning provided excellent advice about what we needed when we replaced our air conditioner plus they are very competively priced. Alex was super knowledgeable and we have been very happy with our new Carrier product. Its quiet and efficient. Staff on their team are also very experienced and pleasant like Alex. Highly recommend their company.", "date": "2023-08-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Angel Wortman", "rating": 5, "text": "Great Company to work with very honest and gave clear steps for my needs. I would use them again in the future.", "date": "2023-08-08", "platform": "pulsem", "department": "General" }, { "author": "James Fitch", "rating": 5, "text": "Love these guys! They don't try to sell you won't you don't need. They are very thorough, honest and do a great job. We had a bad experience with Cummings plumbing that wanted us to buy a whole new A/C and we're dishonest about things. Intelligent Design Air Conditioning was very honest and realized what happened and turned out just to be the thermostat. Saved us over $3,000. I will always be thankful for that.", "date": "2023-08-08", "platform": "pulsem", "department": "Plumbing" }, { "author": "Jennifer Mendoza", "rating": 5, "text": "These guys know what their doing..", "date": "2023-08-08", "platform": "pulsem", "department": "General" }, { "author": "Nicholas Palmer", "rating": 5, "text": "Excellent and quick service! Honest and reliable. I've been a customer for over two years and have always been extremely satisfied with their service and prices.", "date": "2023-08-07", "platform": "pulsem", "department": "General" }, { "author": "Sharon Cherry", "rating": 5, "text": "Intelligent Design Air Conditioning is always professional and thorough. They keep us cool in the summer and warm in the winter!", "date": "2023-08-07", "platform": "pulsem", "department": "General" }, { "author": "Tiffany Smith", "rating": 5, "text": "We replaced our swamp cooler with AC from Intelligent Design a few years ago. It works great and service including our annual check this week have been excellent. Eli was great! Communicated what time he would be arriving and answered all of our questions. Very friendly and professional service.", "date": "2023-08-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Ken Kenegos", "rating": 5, "text": "It was one of those days making him late, least that is what I think.", "date": "2023-08-05", "platform": "pulsem", "department": "General" }, { "author": "Mary Martella", "rating": 5, "text": "Brandon was fantastic. He was very thorough and explained everything he did and that I needed.", "date": "2023-08-04", "platform": "pulsem", "department": "General" }, { "author": "E. Duff", "rating": 5, "text": "Had a shower that wouldn't stop running. They were able to come out quickly and fixed the problem. Ryan was very knowledgeable and did a good, clean job of repairing our shower. Would definitely call them again!", "date": "2023-08-03", "platform": "pulsem", "department": "General" }, { "author": "William Simpson", "rating": 5, "text": "Justin did a great job with my water service line! They worked quickly and did a great job. Plus, they only needed to turn off the water for a short period of time.", "date": "2023-08-02", "platform": "pulsem", "department": "General" }, { "author": "Laurel Hizer", "rating": 5, "text": "Very knowledgeable, polite, timely and friendly technician", "date": "2023-08-02", "platform": "pulsem", "department": "General" }, { "author": "Elizabeth Herron", "rating": 5, "text": "We all hope to never need AC service, but if that dreaded need happens on the 3rd consecutive record breaking heat warning Tucson day, you\u2019ll be lucky if you\u2019ve intelligent Designs\u2019 phone number handy..", "date": "2023-08-01", "platform": "pulsem", "department": "HVAC" }, { "author": "John Crider", "rating": 5, "text": "James came out when my AC failed to start. Instead of just replacing the start up capacitor, he checked the entire unit. Honest and friendly, he made sure we were completely taken care of. Great service.", "date": "2023-07-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Colleen Vance", "rating": 5, "text": "The technician, Sam Tole, was prompt, courteous, and professional. He answered all of questions regarding smart thermostats and gave me suggestions on how to have my AC equipment run more efficiently.", "date": "2023-07-30", "platform": "pulsem", "department": "HVAC" }, { "author": "George Minegishi", "rating": 5, "text": "Had Intelligent Design out previously to correct an issue with our Nest thermostat and they did a great job. It had been awhile since our last A/C service call so we called them and scheduled an appointment. Kyle B came out and did an excellent job and was exceptionally thorough! No hesitation to call them in the future or recommend them to friends.", "date": "2023-07-29", "platform": "pulsem", "department": "General" }, { "author": "Janice Scheib", "rating": 5, "text": "Our technician, Magnum, was very professional, friendly. He was prompt and on time. I would call Intelligent Design again.", "date": "2023-07-28", "platform": "pulsem", "department": "General" }, { "author": "Jana Clark", "rating": 5, "text": "All the plumbers we have gotten from Woods plumbing have been very fast and professional they are all very knowledgeable and I try to use this company whenever we have a leak.", "date": "2023-07-28", "platform": "pulsem", "department": "Plumbing" }, { "author": "Jim Avis", "rating": 5, "text": "June 28, 2023 Thanks for sending Tyler Weaks to do my electrical inspection today !! He was prompt in scheduling and arriving at the agreed time. His courteous attitude and professional manner were greatly appreciated by my wife and me ! Your integrity and consistency, as a company, will continue to draw my business ! Thanks Intelligent Design !!! Jim A. I was totally amazed at the amount of knowledge Charlie had of the system and the operating parameters !! He's a credit to your company and the A/C industry !! Please send him again !!! Jim A. Once again, Charles came by and really took care of business !!! Hope to see him again next time !!! Thanks Intelligent Design !!! ( : Jim A. Feb 2022 : JP has continued to uphold the excellent service standards that I have come to expect from Intel Des !!! He is very professional and treats our system as though it was his own. Bring on the summer !! \ud83d\ude0e You guys are the Best ! Keep it comin' ... Jim A.", "date": "2023-07-28", "platform": "pulsem", "department": "Electrical" }, { "author": "Felix Morales", "rating": 5, "text": "Very professional staff", "date": "2023-07-27", "platform": "pulsem", "department": "General" }, { "author": "David D", "rating": 5, "text": "The team was nice, friendly, professional and thorough. They did a great job! The best testimonials are from my 4 dogs who gave them a pawesome review with kisses and tail wags \ud83d\ude01\ud83d\udc36\ud83d\udc36\ud83d\udc36\ud83d\udc36\ud83d\udc3e", "date": "2023-07-27", "platform": "pulsem", "department": "General" }, { "author": "Lisa Reffler", "rating": 5, "text": "New air conditioning system 3 weeks ago and the issue was the fan would not shut off Todd Tracy was the technician that arrived after others came by and with Todds experience he solved the problem and fixed it. He was professional and knowledgeable He is a great asset to their company Thank you Todd", "date": "2023-07-27", "platform": "pulsem", "department": "HVAC" }, { "author": "Lynne Flower", "rating": 5, "text": "We have been extremely pleased with our service from this company. Kristopher has gone above and beyond to assist us in installing an on demand hot water heater. We would highly recommend this company and will continue to do business with them.", "date": "2023-07-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Jt Timmons", "rating": 5, "text": "Have used Intelligent design several times, always above & beyond service, very timely no complaints. Had the owner out and on top of my roof in 107* heat at 2 in the afternoon as they were extremely busy that day.", "date": "2023-07-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Mike M Moreno", "rating": 5, "text": "Magnum came out to review our families AC. He is incredible to work with. He gave us a clear idea of where it is in terms of its life, what we need, and how they could help. I didn\u2019t feel like I was getting presented services I didn\u2019t understand and \u201cneeded.\u201d Great service and professionalism!", "date": "2023-07-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Brent Michelson", "rating": 5, "text": "Magnum was great. Professional and willing to explain everything.", "date": "2023-07-24", "platform": "pulsem", "department": "General" }, { "author": "Stephen Goudinoff", "rating": 5, "text": "Friendly and knowledgeable. Helped with condensation issues and shared valuable info about my thermostats power supply.", "date": "2023-07-21", "platform": "pulsem", "department": "General" }, { "author": "Juan Gavi\u00f1o", "rating": 5, "text": "Samuel was excellent. He was very concise and detailed. I'm so impressed with you guys. It's mid summer and you got to our issue in 2 days. They called me to tell the status of my service call, and even though they ran late (cannot blame them, it's Arizona) they got to me and took care of us. Glad I choose them instead of the others.", "date": "2023-07-21", "platform": "pulsem", "department": "General" }, { "author": "Robert Miranda", "rating": 5, "text": "I had a 15 year old water heater, fail on me. As it leaked water into the closet, I called around and found Woods Plumbing by intelligent design. They were very responsive, arrived quickly and changed out the water heater with updated attachments. I appreciate the service and quality customer service. Thank you.", "date": "2023-07-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Stambackseptic StambackSeptic", "rating": 5, "text": "Magnum was very professional. Took a lot of time explaining everything and showing me everything that was bad with my system. Highly recommend this company and Magnum.", "date": "2023-07-19", "platform": "pulsem", "department": "General" }, { "author": "Jennifer Parod", "rating": 5, "text": "Sam T. was our technician. He was in time, great at communicating with us on what was needed for our system. He answered all of my questions, and took pictures, and explained in detail. He went above and beyond in many areas for us! Would be happy to have Sam as our technician again!", "date": "2023-07-17", "platform": "pulsem", "department": "General" }, { "author": "Rex Stouffer", "rating": 5, "text": "Jordan was great. On time, professional and informative. Very happy with this company. Would highly recommend.", "date": "2023-07-16", "platform": "pulsem", "department": "General" }, { "author": "Ryan Shoemaker", "rating": 5, "text": "Terry Shank was fantastic. He made sure we understood everything going on with our system, showed us pictures so we knew he was being straightforward and honest, and recommended several options to us. Definitely one of the best technicians I\u2019ve had the pleasure of working with for anything. Intelligent Design obviously attracts the best of the best.", "date": "2023-07-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Barbara Patton Souvey", "rating": 5, "text": "Used their plumbing services for an after hours water emergency. Justin was our plumber did a fantastic job - went above and beyond!! Very fair price & great communication. Would highly recommend", "date": "2023-07-14", "platform": "pulsem", "department": "Plumbing" }, { "author": "Barbara Patton Souvey", "rating": 5, "text": "Used their plumbing services for an after hours water emergency. Justin was our plumber did a fantastic job - went above and beyond!! Very fair price & great communication. Would highly recommend", "date": "2023-07-14", "platform": "pulsem", "department": "Plumbing" }, { "author": "Barbara Souvey", "rating": 5, "text": "We had a water leak in our wall and Justin worked relentlessly to find the problem until 9:00 that night - then returned the next morning to solve the problem after trying several solutions. He was hard working, polite, and kept us updated and informed throughout the process. He was amazing!!", "date": "2023-07-14", "platform": "pulsem", "department": "Plumbing" }, { "author": "Terri Towne", "rating": 5, "text": "Big shout out to Stephen & Alex. They rocked. Professional, paying close attention to detail. Thanks for the great job", "date": "2023-07-14", "platform": "pulsem", "department": "General" }, { "author": "Robin Ikeda", "rating": 5, "text": "Our AC stopped working the day before the July 4th holiday. Jonathan J came to the house within 20 minutes of our call (he was in the neighborhood) and identified the problem quickly. He had to follow up on another call, but returned after this was finished and was able to fix our AC. He was pleasant and professional throughout. Many thanks to Intelligent Design and Jonathan!", "date": "2023-07-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Mike Adams", "rating": 5, "text": "Our tech was absolutely amazing. Very polite and respectful couldn't have been more pleased", "date": "2023-07-13", "platform": "pulsem", "department": "General" }, { "author": "Amon Schenk", "rating": 5, "text": "Jordan and Magnum, were amazing. They were knowledgeable and got my AC back up and running. I always felt that they had my best interest in mind for each solution they offered. This company is very well run and Jordan and Magnum are destined for big things while working for ID", "date": "2023-07-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Thyra Strapac", "rating": 5, "text": "We signed up with Intelligent Design Air Condi Intelligent Design Air Conditioning, Plumbing, & Solar BECAUSE of Mr. John Wise, one of their techs, He has been dispatched to our home twice, and he is thorough, explains in layman's terms what he has done and offers additional suggestions.", "date": "2023-07-12", "platform": "pulsem", "department": "Plumbing" }, { "author": "Sabrina Rosioru", "rating": 5, "text": "Jonathan was wonderful. He worked so hard fixing our AC. Due to the nature of the issue, he had to work extensively for many hours. Despite the outdoor temperature and the very hot attic, he fixed our unit and it\u2019s working great. Also he answered all our questions and still had a smile on his face. I am very thankful and happy he was our technician.", "date": "2023-07-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Katharine Dean", "rating": 5, "text": "Fixed quickly thank you!", "date": "2023-07-11", "platform": "pulsem", "department": "General" }, { "author": "Sharon Lewis", "rating": 5, "text": "He replaced the hot water tank. Did a great job. Very professional. Kept everything clean. Went to great lengths to satisfy me.", "date": "2023-07-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Debbie Lauzlin", "rating": 5, "text": "I had an after hours emergency. I was told it could be very late as there were several other people having issues. Todd showed up within 3 hours. He quickly determined the issue & took care of it. I was very happy with his professionalism & knowledge. I have used Intelligent Design for years. Definitely recommend.", "date": "2023-07-10", "platform": "pulsem", "department": "General" }, { "author": "Yvonne and Bill Marshall", "rating": 5, "text": "Jordan was excellent!", "date": "2023-07-10", "platform": "pulsem", "department": "General" }, { "author": "DeeAnne Gibbons", "rating": 5, "text": "Joshua was a delight, he came, he diagnosed the problem and got the job done with lots of hard work and knowledge. Thank you for an excellent service (emergency) call. I want Joshua on all my calls! He replaced my Hot Water heater. Thank you Joshua!!", "date": "2023-07-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Brett Lennon", "rating": 5, "text": "A life saver. Came on a Sunday 20 minutes after an emergency call", "date": "2023-07-09", "platform": "pulsem", "department": "General" }, { "author": "Aldo Lopex", "rating": 5, "text": "Great work, professional and fast response time!", "date": "2023-07-08", "platform": "pulsem", "department": "General" }, { "author": "Matt Stevenson", "rating": 5, "text": "Our technician Michael was very knowledgeable and kind. He was thorough and got our unit back up and running very quickly.", "date": "2023-07-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Susan Grounding", "rating": 5, "text": "We installed an Intelligent Design HVAC last year, and are very happy with its performance so far - but earlier this week we experienced difficulty adjusting the settings. Amber took my husband\u2019s late night call, soothed our concerns, and scheduled a visit for the next morning. The technician who subsequently came by, Jonathan, was knowledgeable and patient with us in explaining the system, and left us feeling capable of adjusting the settings ourselves moving forward. Gratitude to the Intelligent Design Team!", "date": "2023-07-07", "platform": "pulsem", "department": "HVAC" }, { "author": "dale joiner", "rating": 5, "text": "BEST PEOPLE AND SERVICE. Joshua arrived in less than an hour to locate and do temporary fix of a water line burst in main bathroom. Then Ryan also arrived shortly after to do permanent repair. Joshua called Quick Restore who immediately began restoration of the damaged area Took me only ONE CALL and my plumbing was repaired and restoration was underway in no time. Servicrmen were so professional, I couldn\u2019t be more pleased.", "date": "2023-07-07", "platform": "pulsem", "department": "Plumbing" }, { "author": "Jerry Fouts", "rating": 5, "text": "Quick response and arrived earlier than scheduled. Very professional and knowledgeable.", "date": "2023-07-07", "platform": "pulsem", "department": "General" }, { "author": "RJ Matson", "rating": 5, "text": "Thank you Jacob Jameson at Intelligent Design! I have a better sense of comfort knowing that when my 12 year old electric hot water heater fails, we will be in good hands with the removal of the old one and the installation of the new upgraded hot water heater.", "date": "2023-07-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Wayne Woodall", "rating": 5, "text": "Josh provided great advice, but in the end we went with another quality contractor.", "date": "2023-07-05", "platform": "pulsem", "department": "HVAC" }, { "author": "RSO", "rating": 5, "text": "jordan was the best. real pro. on point . on time. knew what he was doing... I upgraded my service with them to diamond!! HVAC and plumbing!", "date": "2023-07-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Kimberly Donahue", "rating": 5, "text": "Amazing, hard working team! I admire how dedicated Marty and his team were to figuring out our plumbing issue and getting it all fixed. They are fantastic!", "date": "2023-07-03", "platform": "pulsem", "department": "Plumbing" }, { "author": "Brett Sullivan", "rating": 5, "text": "Don\u2019t use anyone else, Intelligent Design has it covered. Quick response time, get professional folks (Thanks Joshua) and decent prices.", "date": "2023-07-03", "platform": "pulsem", "department": "General" }, { "author": "Alexia Puig", "rating": 5, "text": "Did a very thorough job cleaning my air vents and made sure to clean up after themselves too. I will definitely be using them again when it's time to clean my air vents.", "date": "2023-07-03", "platform": "pulsem", "department": "General" }, { "author": "Irina Teremshonok", "rating": 5, "text": "This was a pleasant experience, Chris was very professional and inspection went well.", "date": "2023-07-01", "platform": "pulsem", "department": "General" }, { "author": "Shellie Shipley", "rating": 5, "text": "My AC died at 5:00 on a Friday before a projected heatwave. I called and Terry was there within 2 hours! He was SO sweet, patient and understanding! He explained everything in a professional manner and it was fixed in 45 minutes!!! I am SOOOOOO thankful for ID and that they hire trustworthy professionals like Terry!!!", "date": "2023-07-01", "platform": "pulsem", "department": "HVAC" }, { "author": "garbage truck machines xyx", "rating": 5, "text": "Intelligent Design got me in on a same day basis. They worked late into the night, to assure my AC was working again.", "date": "2023-06-30", "platform": "pulsem", "department": "HVAC" }, { "author": "David Hunt", "rating": 5, "text": "Terry arrived near the end of a very long workday during a heat wave. He quickly diagnosed our problem and completed the repair. Great service!", "date": "2023-06-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Linda Polito", "rating": 5, "text": "James knows his business and it\u2019s very helpful in trying to solve my issues. He provides excellent service.", "date": "2023-06-28", "platform": "pulsem", "department": "General" }, { "author": "Emily Evans", "rating": 5, "text": "Terry Shank was outstanding thoroughly troubleshooting, evaluating, educating and beyond. I would give him 20 stars if I could. We will be using Intelligent Design in the future.", "date": "2023-06-27", "platform": "pulsem", "department": "General" }, { "author": "Jon Luke Quest", "rating": 5, "text": "Intelligent design employee Josh Z. .arrived at time of our scheduled appointment, was very professional, explained options available and provided an estimate. 5 Stars for Josh Z. Knocked down review 1 star for cost, we are going with another company. (Our request for a quote was to adress the hard water in Arizona).", "date": "2023-06-27", "platform": "pulsem", "department": "General" }, { "author": "Marin Anne Tancas", "rating": 5, "text": "I finally had to replace my aircon unit and did not hesitate to contact Idesign. Mr. James Cavanaugh, explain everything to me and showed me all the options and helped me apply for financing and was approved on the spot. The Lifetime Warranty assured me that my home will be covered and taken care of by Intelligent Design Airconditioning and plumbing.", "date": "2023-06-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Will Bennett", "rating": 5, "text": "Quickly diagnosed the issue, chase down the part and returned within the hour to complete the repair. Excellent professional service!", "date": "2023-06-26", "platform": "pulsem", "department": "General" }, { "author": "Steve Hersey", "rating": 5, "text": "Terry Shank was very helpful and answered all the questions I had. Got our AC unit running shortly after arriving.", "date": "2023-06-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Cynthia Uber", "rating": 5, "text": "Kyle & Alex came for maintenance from idesign. Really made sure our concerns were listened to and adequately addressed. They even crawled underneath to tie up the power line that was laying on the ground. Very friendly service...we love you guys!", "date": "2023-06-23", "platform": "pulsem", "department": "General" }, { "author": "Patricia Carrillo", "rating": 5, "text": "Jacob was great. Explained what was going on. Answered all my questions. Very thorough.", "date": "2023-06-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Adam Call", "rating": 5, "text": "Michael was great, got our system up and running in under and hour. My kids will sleep nice and cool tonight.", "date": "2023-06-21", "platform": "pulsem", "department": "General" }, { "author": "Jim Hayes", "rating": 5, "text": "We had three other companies estimate our water heater project. Intelligent Design was the company chosen due to the professionalism and detailed plan of the project to be completed. Work was performed as promised. Results were better than expected. Customer service was great. We joined the Diamond Club and will be using this company exclusively in the future.", "date": "2023-06-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Jim Hayes", "rating": 5, "text": "We had three other companies estimate our water heater project. Intelligent Design was the company chosen due to the professionalism and detailed plan of the project to be completed. Work was performed as promised. Results were better than expected. Customer service was great. We joined the Diamond Club and will be using this company exclusively in the future.", "date": "2023-06-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Mike Muelchi", "rating": 5, "text": "Intelligent Design employee Marty A. was responsive to my immediate request for a quote to rebuild new pool feed and shut off valve. Job was completed on time and all trash and old parts removed. Would highly recommend Intelligent Design for plumbing service.", "date": "2023-06-19", "platform": "pulsem", "department": "Plumbing" }, { "author": "Denise Williams", "rating": 5, "text": "Jp did an an Making job working with my circumstances! Ask for him when you need ac work. Very knowledgeable", "date": "2023-06-19", "platform": "pulsem", "department": "HVAC" }, { "author": "Eric Martin", "rating": 5, "text": "Shout out to Sai and Amanda on call services who worked fathers day! From AMAZING costumer service to TRUE care for me and my family I cannot say thank you enough!!! If you are a family with a young child and you need someone to come out PLEASE call this company I promise they will take care of you!!! THANK YOU THANK YOU After posting this Aslish from the main dispatch center called to follow up. Seriously amazing company", "date": "2023-06-18", "platform": "pulsem", "department": "General" }, { "author": "Justine Barton", "rating": 5, "text": "I had my new ac unit installed today from Intelligent Design, and Sammy was soooo nice. My 10 year old son was worried that he wasn't drinking enough water so kept shoving water bottles at him all day. Lol. Knew what he was doing and got everything done under the amount of time I was quoted. But, sad to say,an hour after he installed the unit, it stopped working...so Todd came out to see what was going on. Todd was extremely friendly, knowledgeable, and all around an awesome man! Even my dog and kittens loved him. If I could have one Technician come out whenever I had questions or any kind of issue, Id want Todd. Can I put him on speed dial?", "date": "2023-06-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Mad Man", "rating": 5, "text": "Had a great experience with the crew. Stan, Alex, Ben and Chris", "date": "2023-06-16", "platform": "pulsem", "department": "General" }, { "author": "Verna Woolsey", "rating": 5, "text": "Very professional and pleasant with good quality work!", "date": "2023-06-16", "platform": "pulsem", "department": "General" }, { "author": "Anthony Launey", "rating": 5, "text": "Alex Steven Chris and Ben Did a great job installing mini splits in my home - very professional, very knowledgeable and very efficient They get my highest recommendation", "date": "2023-06-14", "platform": "pulsem", "department": "General" }, { "author": "Catherine Wills", "rating": 5, "text": "Samuel Toles was very professional, thorough, and courteous! He explained everything so we could understand it and know what was going with our unit. Very impressed!!!", "date": "2023-06-13", "platform": "pulsem", "department": "General" }, { "author": "Scott Lieburn", "rating": 5, "text": "Chris from Plumbing is honest, dependable, knowledgeable and friendly.", "date": "2023-06-12", "platform": "pulsem", "department": "Plumbing" }, { "author": "Ann Mitchell", "rating": 5, "text": "My bathroom sink water line broke. They answered my call and had a repairman out within an hour.", "date": "2023-06-12", "platform": "pulsem", "department": "General" }, { "author": "Jackie Meehan", "rating": 5, "text": "I loved the experience with this company, start to finish! I just bought my house, and it needed updates to the heating and cooling. I called and I was able to get an appointment for the next day for a consultation. Zack was incredible! I\u2019ve never talked to someone with such a great attitude, and he has a story for everything! Had me laughing the whole time! He walked me through exactly what my options were, positives and negatives of each, and I even ended up picking the option I didn\u2019t think I would (but is definitely a better fit for my lifestyle and home). When work started, Alex and Steve laid everything out for me. They were so professional, and everything looks wonderful! They were recommended by my family, and I would recommend them to everyone and anyone! Great company!", "date": "2023-06-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Steve Rader", "rating": 5, "text": "We decided to try this company for the first time because we had just used another company one month earlier and some existing (possibly undiagnosed) problems began to reoccur. Our AC was working good except would not function properly during the hottest part of the day. We felt like we needed an additional assessment. This was the first time I've ever had a tech actually mention and be able to explain why several electrical components required replacement. The components had fallen out of tolerance and even though were working intermittently, they were in the process of failing. I appreciated this and I also believe this indicates that the tech had actually made the proper electrical measurements during the initial inspection. The various costs seem more competitive too. Thanks for a great job JP!", "date": "2023-06-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Del Fortner", "rating": 5, "text": "Residential leak of fire suppression system was taken seriously. Josh was very responsive and diagnosed the issue. Josh was extremely professional and respectful. He introduced us to the experts in fire suppression equipment repair and with a restoration company. Their representatives have been equally professional. Josh represents hus company at the highest level of professionalism.", "date": "2023-06-08", "platform": "pulsem", "department": "Plumbing" }, { "author": "JoEllen VanOuwerkerk", "rating": 5, "text": "Installed the solar panels and battery for our house and studio. I had most contact with Tyler and Alex who were fantastic. I was very lucky to have met them. Not only for their skills and talent but for their patience and kindness. Completely attentive, usually picked up the phone right away or always called me back. They \u201c babysat\u201d me through the whole experience of getting solar panels.....step by step. This included Tyler\u2019s father who also worked there and actually made getting our electrical panels happen. Everyone who worked there was fantastic and tried to do everything possible to complete the job as soon TEP allowed.", "date": "2023-06-07", "platform": "pulsem", "department": "HVAC" }, { "author": "rusty stevenson", "rating": 5, "text": "My HVAC system started to break down on Sat night, Sun it was not operating, Mon was a holiday. I didn't think anyone would respond to a call, and definitely would not respond out on a holiday. Decided to call anyway to leave a message. To my Great surprise I actually spoke to someone! Zach said, Jonathan would be on route shortly. And he DID!! WOW. Polite, professional, knowledgeable. He had all the parts on hand. It was a very surprising day. We were back up and being cooled once again. GREAT SERVICE by ALL involved that day. Thank you very much!!", "date": "2023-06-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Bruce Haufe", "rating": 5, "text": "Awsome job as usual. Very polite and knowledgeable.", "date": "2023-06-05", "platform": "pulsem", "department": "General" }, { "author": "Steve Kresal", "rating": 5, "text": "Came same day unit failed and was on time, explained our options clearly and took extra time to make sure we were set up for painfully expensive next steps.", "date": "2023-06-02", "platform": "pulsem", "department": "General" }, { "author": "Active Faith Fitness", "rating": 5, "text": "Exceptional customer service. I and my wife have been utilizing their business for about a year now. They do all of our maintenance checks and installs if needed. The entire team from the office to the techs are personable, knowledgeable, and care for their customers. The overall business model is led by an incredible husband and wife team with morals and values that are customer-centric. As a collegiate board member that helps create customer service curriculum, I recognize good customer experiences. Intelligent Design is one of them.", "date": "2023-05-25", "platform": "pulsem", "department": "General" }, { "author": "Karmel Levers", "rating": 5, "text": "Alex and Steve did our installation for new cooler/heater system. Both where very perfestional if I had any questions about the job they answered it kepted me inform on everything. I would recommend them to anyone. Thank you for the job well done. Karmel Levers", "date": "2023-05-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Myrna Stieg", "rating": 5, "text": "Checked all plumbing. Flushed water heater. Needs repair or new one. Will contact.", "date": "2023-05-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Paul Moore SR", "rating": 5, "text": "Very professional, courteous and knowledgeable. Thanks", "date": "2023-05-24", "platform": "pulsem", "department": "General" }, { "author": "David Chance", "rating": 5, "text": "Truly appreciate their service. Professionally and honest. Johnathan was extremely helpful.", "date": "2023-05-24", "platform": "pulsem", "department": "General" }, { "author": "Steve Blanchard (Steve and Julia Blanchard)", "rating": 5, "text": "Todd Tracy did check of our 2 AC units and did an outstanding job. He was very thorough and clearly explained what he did for the inspection. It was the best AC tune-up we have had done on our units in recent years - including better than previous iDesign tune-ups and repairs.", "date": "2023-05-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Doreen Dorame", "rating": 5, "text": "Excellent experience..Alex G , Steve,and James were just great!", "date": "2023-05-17", "platform": "pulsem", "department": "General" }, { "author": "Mary Poston", "rating": 5, "text": "Mark was very professional.", "date": "2023-05-16", "platform": "pulsem", "department": "General" }, { "author": "Bryan Sargus", "rating": 5, "text": "Chris came out and fixed a major part of our plumbing issue. He truly went above and beyond wouldn\u2019t hesitate ro call again for any issue!", "date": "2023-05-15", "platform": "pulsem", "department": "Plumbing" }, { "author": "John Totten", "rating": 5, "text": "had a leak in the input pipe to the water softener system. Rufus arrived in a timely manner, assessed the situation and within 5 minutes had the leak fixed. Rufus was very professional and effective in his visit.", "date": "2023-05-12", "platform": "pulsem", "department": "Plumbing" }, { "author": "Sam & Judith Robison", "rating": 5, "text": "Justin did a great job", "date": "2023-05-12", "platform": "pulsem", "department": "General" }, { "author": "Kevin Cheng ", "rating": 5, "text": "Great service. Technicians were courteous and got the job done in a professional and timely manner.", "date": "2023-05-10", "platform": "pulsem", "department": "General" }, { "author": "Joseph Carter", "rating": 5, "text": "Both times Tyler has visited he has gone above and beyond and used his considerable knowledge to take care of our issues. He is a personable, committed technician dedicated to customer service and always leaves us feeling that his visits were money well-spent. He is a great representative for the business. After 25 years in Tucson, we are so happy to have found this company with its high standards of training and service that thus far have yielded great experiences in all departments. (As we do not use social media we regrettably cannot display this on Google or Facebook).", "date": "2023-05-09", "platform": "pulsem", "department": "HVAC" }, { "author": "dennis howe", "rating": 5, "text": "Sam did a great job, he answered my questions and helped alot.", "date": "2023-05-09", "platform": "pulsem", "department": "General" }, { "author": "Christine & Paul Jeschor", "rating": 5, "text": "We have been very pleased with the service and the service men Intelligent Design sends every 6 months to check our air conditioner.", "date": "2023-05-09", "platform": "pulsem", "department": "General" }, { "author": "Loraine Zagula", "rating": 5, "text": "My technician was courteous, professional, provided useful information, & thoroughly answered all my questions.", "date": "2023-05-09", "platform": "pulsem", "department": "General" }, { "author": "Terry Walton", "rating": 5, "text": "Jared Smith arrive on time and was very professional. He completed his work in a timely manner and was very neat.", "date": "2023-05-09", "platform": "pulsem", "department": "General" }, { "author": "Michael Claxton", "rating": 5, "text": "Julian did a very good professional job and was very helpful and personable. He is very pleasant and does very good work.", "date": "2023-05-09", "platform": "pulsem", "department": "General" }, { "author": "Sherry & Mike Jelinek", "rating": 5, "text": "Professional and knowledgeable!", "date": "2023-05-09", "platform": "pulsem", "department": "General" }, { "author": "Carl Matteson", "rating": 5, "text": "Michael did a great job!", "date": "2023-05-08", "platform": "pulsem", "department": "General" }, { "author": "Terry & Judy Browneller", "rating": 5, "text": "I left an excellent review on Google.", "date": "2023-05-08", "platform": "pulsem", "department": "General" }, { "author": "Terry & Judy Browneller", "rating": 5, "text": "Chris did a great job!", "date": "2023-05-08", "platform": "pulsem", "department": "General" }, { "author": "Dina Dalton", "rating": 5, "text": "Super visit today from Jared!", "date": "2023-05-08", "platform": "pulsem", "department": "General" }, { "author": "John Hart", "rating": 5, "text": "Jonathan is a fine young man and a credit to your company. He did a great job.", "date": "2023-05-05", "platform": "pulsem", "department": "General" }, { "author": "Scott Hearne ", "rating": 5, "text": "I love your company. I bought my AC from you last September and wouldn\u2019t go any other place to get my hot water tank. Joshua was extremely professional and uber courteous. He is always welcome in my home", "date": "2023-05-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Joseph Carter", "rating": 5, "text": "Have filled in this review previously on my phone", "date": "2023-05-05", "platform": "pulsem", "department": "General" }, { "author": "Susan Mann", "rating": 5, "text": "Taylor was great! I know he and Intelligent Design will take care of my HVAC needs in a very professional and timely manner.", "date": "2023-05-05", "platform": "pulsem", "department": "HVAC" }, { "author": "Michael Claxton", "rating": 5, "text": "Very helpful and explained everything well.", "date": "2023-05-05", "platform": "pulsem", "department": "General" }, { "author": "Ryan Kytola", "rating": 5, "text": "Jared did an amazing job! It was an emergency water leak, and from the first call to Intelligent Design, everyone was amazing, communication, professionalism, and timely response to workmanship. Hard to find these days!! I will recommend Intelligent Design to anyone! Thank you to everyone involved !!", "date": "2023-05-05", "platform": "pulsem", "department": "Plumbing" }, { "author": "Dennis & Faith Turnitsa", "rating": 5, "text": "The tech was courteous and very helpful.", "date": "2023-05-05", "platform": "pulsem", "department": "General" }, { "author": "Rod and Jeannie Robison", "rating": 5, "text": "I left a stellar review on Google. Jared and Fernando were very professional. Andrew was so helpful.", "date": "2023-05-04", "platform": "pulsem", "department": "General" }, { "author": "Verna Woolsey ", "rating": 5, "text": "He did a great job and was quick to answer what questions we did have in a clear concise manner.", "date": "2023-05-04", "platform": "pulsem", "department": "General" }, { "author": "David & Nora Horrell", "rating": 5, "text": "After recommendation by rosie on the house in 2018, we purchased and you installed our current Amana cooling and heating system with a price tag of $18,600 . you have now informed us that galvanic corrosion of the cooling coils will soon require their replacement. Apparently the warrantee will cover the cost of the coils but not labor. Apparently Amana only supports replacement if they are leaking. Waiting until they leak may induce more damage. Do you have any secondary agreements with amana supporting preventative maintenance on this equipment? Even a short review of this problem on the internet reveals that it is a well known problem.", "date": "2023-05-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Gene Oglesby & Patricia Machkowsky", "rating": 5, "text": "Great service, awesome Tech Jordan. Highly recommend Intelligent Design for your heating & cooling service.", "date": "2023-05-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Joseph Carter", "rating": 5, "text": "Kyle is knowledgeable, professional, helpful; both he and Kendrick are very committed to your high standards and are great representatives for your company. I was a pleasure to have both him and Kendrick in our home.", "date": "2023-05-04", "platform": "pulsem", "department": "General" }, { "author": "John & Diana Hemphill", "rating": 5, "text": "I appreciate your polite, professional, knowledgeable employees and have faith in their abilities.", "date": "2023-05-04", "platform": "pulsem", "department": "General" }, { "author": "John Powers ", "rating": 5, "text": "Looking forward to having you do more work at my home. Rufus is the best!", "date": "2023-05-04", "platform": "pulsem", "department": "General" }, { "author": "Teresa & Kevin Bird", "rating": 5, "text": "Kyle is very professional and super friendly. He is very knowledgeable about the systems.", "date": "2023-05-04", "platform": "pulsem", "department": "General" }, { "author": "Karen Sharer", "rating": 5, "text": "Great job by Marty and Nathan. Both the best for service, professionalism, and attention to detail.", "date": "2023-05-03", "platform": "pulsem", "department": "General" }, { "author": "Rod Ladd", "rating": 5, "text": "On time and good service. A person could not ask for anything more.", "date": "2023-05-02", "platform": "pulsem", "department": "General" }, { "author": "Kathleen Stadum", "rating": 5, "text": "Very professional and knowledgeable", "date": "2023-05-01", "platform": "pulsem", "department": "General" }, { "author": "Robert Cady", "rating": 5, "text": "Eli was very upfront and honest and efficient.", "date": "2023-05-01", "platform": "pulsem", "department": "General" }, { "author": "Donald Gassen", "rating": 5, "text": "All of your crew has been great - Joshua, Julian, Nathan and Tyler.", "date": "2023-05-01", "platform": "pulsem", "department": "General" }, { "author": "Sherry & Mike Jelinek", "rating": 5, "text": "Tell Jonathan he left some tools and a pair of sunglasses, at 3651 North Silver Dr. this morning.", "date": "2023-05-01", "platform": "pulsem", "department": "General" }, { "author": "Andy & Ann Askren", "rating": 5, "text": "Manny was just terrific- so glad to have found Intelligent Design. Everyone who's come out the many (many!) jobs I've had has been a total pleasure to have on it.", "date": "2023-05-01", "platform": "pulsem", "department": "General" }, { "author": "Donna Salvatori ", "rating": 5, "text": "He was very honest and pleasant came in and did his work, and explain everything that he was doing to us before he even started great worker I give him props, very pleasant young man\ud83d\ude0a\ud83d\ude0a:thumbs_up_sign::thumbs_up_sign:", "date": "2023-04-30", "platform": "pulsem", "department": "General" }, { "author": "Debbie Balmer", "rating": 5, "text": "Great service. Very satisfied.", "date": "2023-04-29", "platform": "pulsem", "department": "General" }, { "author": "Barbara Mcreynolds", "rating": 5, "text": "Jared was courteous, helpful and I learned a lot from him.", "date": "2023-04-29", "platform": "pulsem", "department": "General" }, { "author": "Karen Sharer", "rating": 5, "text": "Marty was professional and knowledgeable. He made an attempt to solve my problem and did so even though it was evening and he had other clients to service. He never rushed or was annoyed by the amount of time that it took to resolve the issue.", "date": "2023-04-29", "platform": "pulsem", "department": "General" }, { "author": "Eric Gustafson", "rating": 5, "text": "Pretty good so far. Only 2 minor issues to resolve related to the new roof install. 1. Skylight reinstallation requires some finishing touches and final cleanup. 2. I have no power to the cooktop / stove in the kitchen. Probably just a breaker needs reset. TEP is coming Monday (01 MAY 2023) toupgrade my service entry panel. So I will resolve this issue with them in the new breaker panel.", "date": "2023-04-29", "platform": "pulsem", "department": "Roofing" }, { "author": "Terry & Judy Browneller", "rating": 5, "text": "Taylor was very knowledgeable and receptive to our concerns and responded with a package that we could not refuse. Terry and Judy Browneller", "date": "2023-04-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Brandon Liu", "rating": 5, "text": "Chris did an amazing job!", "date": "2023-04-28", "platform": "pulsem", "department": "General" }, { "author": "Linda Snyder & Daniela Lax", "rating": 5, "text": "Justin did a wonderful job. He was very professional and knowledgeable. He kept us informed throughout the process.", "date": "2023-04-28", "platform": "pulsem", "department": "General" }, { "author": "Michael Fehniger", "rating": 5, "text": "He was good and efficient", "date": "2023-04-28", "platform": "pulsem", "department": "General" }, { "author": "Chris & Nicole Cochran", "rating": 5, "text": "Zach is very knowledgeable and professional. You got a good one!", "date": "2023-04-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Thomas Blegstad", "rating": 5, "text": "Good job and good response", "date": "2023-04-27", "platform": "pulsem", "department": "General" }, { "author": "Brandon Jones", "rating": 5, "text": "Wonderful service, friendly and knowledgeable technicians, would hire them again.", "date": "2023-04-27", "platform": "pulsem", "department": "General" }, { "author": "Mona Jones", "rating": 5, "text": "Jared was very professional and helpful with a water softener issue.", "date": "2023-04-26", "platform": "pulsem", "department": "General" }, { "author": "Christopher & Conley Titus", "rating": 5, "text": "Chris arrived as communicated. Chris is friendly and very professional. Love the customer service from Intelligent Designs.", "date": "2023-04-26", "platform": "pulsem", "department": "General" }, { "author": "Paul Burton", "rating": 5, "text": "Professional, helpful, and fast", "date": "2023-04-26", "platform": "pulsem", "department": "General" }, { "author": "Eric Gustafson", "rating": 5, "text": "Nothing further until completion of project.", "date": "2023-04-26", "platform": "pulsem", "department": "General" }, { "author": "Brandon Jones", "rating": 5, "text": "Wonderful guy, answered all of my questions and then some. Easy process.", "date": "2023-04-26", "platform": "pulsem", "department": "General" }, { "author": "Jamie Leal", "rating": 5, "text": "Ryan Sandoval was amazing! He was courteous, professional, knowledgeable and worked hard to fix our plumbing issue. I would recommend him and the company to all our friends and family!", "date": "2023-04-25", "platform": "pulsem", "department": "Plumbing" }, { "author": "Jamie Leal", "rating": 5, "text": "Ryan Sandoval was amazing! He was courteous, professional, knowledgeable and worked hard to fix our plumbing issue. I would recommend him and the company to all our friends and family!", "date": "2023-04-25", "platform": "pulsem", "department": "Plumbing" }, { "author": "Brandon Jones", "rating": 5, "text": "Straightforward, to the point, very knowledgeable.", "date": "2023-04-25", "platform": "pulsem", "department": "General" }, { "author": "Jim & Sue Slankard", "rating": 5, "text": "Jonathan did a great job", "date": "2023-04-25", "platform": "pulsem", "department": "General" }, { "author": "Lyn Socks", "rating": 5, "text": "He always does a great job!", "date": "2023-04-25", "platform": "pulsem", "department": "General" }, { "author": "Bob & Ruth Martin", "rating": 5, "text": "Jared was a pleasure to deal with!", "date": "2023-04-25", "platform": "pulsem", "department": "General" }, { "author": "Evelyn Kamenske", "rating": 5, "text": "I normally don\u2019t do feed back on work but I want to thank everyone for helping me yesterday. My a/c went out and I\u2019m on oxygen I called and dispatchers were so nice and understanding. Kenny called at 10 pm and said he\u2019d b here shortly. He was so nice and understanding considering what time it was The problem was taken care of and a/c was working!! Thanks again for everything \ud83d\ude0a", "date": "2023-04-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Wayne Lund ", "rating": 5, "text": "Very satisfied reasonable price, very professional and answered all my questions.", "date": "2023-04-24", "platform": "pulsem", "department": "General" }, { "author": "Kathleen Stadum", "rating": 5, "text": "Courteous, professional", "date": "2023-04-24", "platform": "pulsem", "department": "General" }, { "author": "Eric Gustafson", "rating": 5, "text": "Nothing more until the completion of the project.", "date": "2023-04-24", "platform": "pulsem", "department": "General" }, { "author": "Becky & Michael Lowry", "rating": 5, "text": "Chris was great! Friendly, professional and knows plumbing! He pointed out issues that need attention, but didn't try to sell us on the repairs.", "date": "2023-04-24", "platform": "pulsem", "department": "Plumbing" }, { "author": "Robert Bruce", "rating": 5, "text": "Mark did a great job.", "date": "2023-04-24", "platform": "pulsem", "department": "General" }, { "author": "Deborah Rundquist", "rating": 5, "text": "We very highly recommend Intelligent Design AC & Heating (and they do more!). They inspected and repaired our ductwork. All of the staff have been very professional and courteous. The crew members knew exactly what they were doing and explained the condition of the ductwork very clearly, showing us many, many pictures. They did what was needed and we are very satisfied with this company. We especially appreciate JP. He was always very thorough and patient. He arrived on time, kept in communication with us regarding timeframes, was VERY courteous, professional, friendly. He knows his job very well and we are very much appreciative all of his hard work. He goes above and beyond every time. Again, we very highly recommend this company!", "date": "2023-04-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Eric Gustafson", "rating": 5, "text": "Nothing to add until completion of project.", "date": "2023-04-23", "platform": "pulsem", "department": "General" }, { "author": "Marc & Marty Kaplan or Kaplan Living Trust", "rating": 5, "text": "Thk u for professional service.", "date": "2023-04-21", "platform": "pulsem", "department": "General" }, { "author": "Angela Fobes", "rating": 5, "text": "As always, JP was wonderful. It was a late, long day, but his positive attitude and friendly nature was ever present. He took the time to listen to the issues and hopefully, no more leaks. Thank you JP!", "date": "2023-04-21", "platform": "pulsem", "department": "Plumbing" }, { "author": "Brad Kratovil", "rating": 5, "text": "Jonathan work was effective and efficient. I have complete confidence in his technical abilities. He is exceptionally conscientious and professional.", "date": "2023-04-20", "platform": "pulsem", "department": "General" }, { "author": "Terry & Judy Browneller", "rating": 5, "text": "Great and courteous service by JP Pratt and Kendrick Pittman. They were knowledgeable and very responsive to me as a customer. Terry and Judy Browneller", "date": "2023-04-19", "platform": "pulsem", "department": "General" }, { "author": "Karen McCann & Dennis Hayes", "rating": 5, "text": "Excellent prrsonable service", "date": "2023-04-19", "platform": "pulsem", "department": "General" }, { "author": "Hridaya Iyer ", "rating": 5, "text": "Justin and his buddy did a good job", "date": "2023-04-19", "platform": "pulsem", "department": "General" }, { "author": "Kathy Branchik", "rating": 5, "text": "Very professional and efficient.", "date": "2023-04-19", "platform": "pulsem", "department": "General" }, { "author": "Michael Bender", "rating": 5, "text": "Brandon explained things well.", "date": "2023-04-18", "platform": "pulsem", "department": "General" }, { "author": "Teri Matelson", "rating": 5, "text": "Great service, helpful info, pleasure to work with", "date": "2023-04-18", "platform": "pulsem", "department": "General" }, { "author": "Buck Kinyon", "rating": 5, "text": "Great job, great tech. Very satisfied.", "date": "2023-04-18", "platform": "pulsem", "department": "General" }, { "author": "R.C. Jones ", "rating": 5, "text": "Nice work. Provided good information.", "date": "2023-04-18", "platform": "pulsem", "department": "General" }, { "author": "Donna Carlton ", "rating": 5, "text": "He was very professional and knowledgeable!", "date": "2023-04-18", "platform": "pulsem", "department": "General" }, { "author": "Isabella Pitre", "rating": 5, "text": "He always does a great job. I want him for all my plumbing jobs.", "date": "2023-04-18", "platform": "pulsem", "department": "Plumbing" }, { "author": "Pat Anderson", "rating": 5, "text": "Kyle is professional, kind, polite and really knows what he is doing. He was very patient in explaining everything he did.", "date": "2023-04-17", "platform": "pulsem", "department": "General" }, { "author": "Gary & Diana Lynch ", "rating": 5, "text": "Professional, good attitude, friendly and did his work quickly. Excellent representative for your company.", "date": "2023-04-17", "platform": "pulsem", "department": "General" }, { "author": "Molly Rudolph & Eric Soulsby", "rating": 5, "text": "pleasant fellow who did what was needed well", "date": "2023-04-17", "platform": "pulsem", "department": "General" }, { "author": "Diana Kellermeyer", "rating": 5, "text": "Tyler did a terrific job!", "date": "2023-04-17", "platform": "pulsem", "department": "General" }, { "author": "Rahmin Rabenou", "rating": 5, "text": "Hard working, friendly, goes the extra yard.", "date": "2023-04-14", "platform": "pulsem", "department": "General" }, { "author": "Lynne Kanatas", "rating": 5, "text": "Please schedule Kenny next time for me!", "date": "2023-04-14", "platform": "pulsem", "department": "General" }, { "author": "Gelvin Nicely", "rating": 5, "text": "Great service from an expert.", "date": "2023-04-13", "platform": "pulsem", "department": "General" }, { "author": "Brandon Liu", "rating": 5, "text": "Jonathan and his partner were amazing!", "date": "2023-04-13", "platform": "pulsem", "department": "General" }, { "author": "Brandy Thompson", "rating": 5, "text": "Already put a statement on Google Maps.", "date": "2023-04-13", "platform": "pulsem", "department": "General" }, { "author": "Shena Jones ", "rating": 5, "text": "She is very nice, and did a great job", "date": "2023-04-13", "platform": "pulsem", "department": "General" }, { "author": "Joseph Carter", "rating": 5, "text": "Have already responded yesterday", "date": "2023-04-13", "platform": "pulsem", "department": "General" }, { "author": "Brandy Thompson", "rating": 5, "text": "Michael Matthews provided excellent customer service & was very personable & knowledgeable.", "date": "2023-04-13", "platform": "pulsem", "department": "General" }, { "author": "Ravi Govindan", "rating": 5, "text": "This is my first appointment with ID. Hope to work with them in future.", "date": "2023-04-13", "platform": "pulsem", "department": "General" }, { "author": "Desmond Tuey ", "rating": 5, "text": "Professional, friendly, and thorough.", "date": "2023-04-13", "platform": "pulsem", "department": "General" }, { "author": "Desmond Tuey ", "rating": 5, "text": "Sammy and his partner did a great job fixing my issue. Both were friendly and professional.", "date": "2023-04-13", "platform": "pulsem", "department": "General" }, { "author": "Nicole Kellermeyer ", "rating": 5, "text": "Kyle was great, very knowledgeable, and a complete sweetheart. Thank you!", "date": "2023-04-12", "platform": "pulsem", "department": "General" }, { "author": "Thomas Kite", "rating": 5, "text": "Eli serviced our equipment but hIs name isn't on your list.", "date": "2023-04-12", "platform": "pulsem", "department": "General" }, { "author": "Joseph Carter", "rating": 5, "text": "Fantastic friendly reliable service. Have used for Plumbing, HVAC, water quality and electrical needs. Technicians are well-trained, professional and a pleasure to have in our home. Optional inspection services very useful for preventing surprise costly issues - especially important for snow birds. Jared is our very skilled go-to tech for anything plumbing related.", "date": "2023-04-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Steven & Sueann Ewers", "rating": 5, "text": "Jonathan found the issue and had my Air Conditioner fixed very quickly.", "date": "2023-04-12", "platform": "pulsem", "department": "General" }, { "author": "Desmond Tuey ", "rating": 5, "text": "Thanks, James for your help.", "date": "2023-04-11", "platform": "pulsem", "department": "General" }, { "author": "Dawn Stevenson", "rating": 5, "text": "Micheal Matthew's was a delight, very efficient ,neatly dressed friendly and would refer him to our friends .", "date": "2023-04-11", "platform": "pulsem", "department": "General" }, { "author": "Debbie & Robert Johnson", "rating": 5, "text": "Excellent response and performance", "date": "2023-04-11", "platform": "pulsem", "department": "General" }, { "author": "Leila Sanchez", "rating": 5, "text": "Friendly and kind service", "date": "2023-04-11", "platform": "pulsem", "department": "General" }, { "author": "Darron Ingram", "rating": 5, "text": "Very professional, thorough, timely, and courteous every time we use your services.", "date": "2023-04-11", "platform": "pulsem", "department": "General" }, { "author": "Irene Bunyon", "rating": 5, "text": "Very polite worked very quickly", "date": "2023-04-08", "platform": "pulsem", "department": "General" }, { "author": "Nathan Douglas", "rating": 5, "text": "Rufus did an excellent job as usual!", "date": "2023-04-08", "platform": "pulsem", "department": "General" }, { "author": "Theresa Dellheim", "rating": 5, "text": "Jordan is wonderful! He\u2019s the nicest guy, very professional and he knows his stuff!", "date": "2023-04-07", "platform": "pulsem", "department": "General" }, { "author": "William Kindred", "rating": 5, "text": "don't let go of Jordan", "date": "2023-04-07", "platform": "pulsem", "department": "General" }, { "author": "Kelly Nolan", "rating": 5, "text": "Justin was efficient and professional. He explained things well.", "date": "2023-04-07", "platform": "pulsem", "department": "General" }, { "author": "Allen Faverty", "rating": 5, "text": "awesome technician, he was super friendly and seemed to care a lot, I'll always use you guys for repairs and maybe the roof soon.", "date": "2023-04-06", "platform": "pulsem", "department": "Roofing" }, { "author": "Craig Hansen", "rating": 5, "text": "Jonathan was very thorough in his examination of our AC and knew what findings say about the system\u2019s operation. He tested his concerns. I think we can be confident in his checkups.", "date": "2023-04-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Craig Hansen", "rating": 5, "text": "Jonathan is very well informed and experienced in HVAC service. He has used that knowledge and experience to be orderly and careful in his examination, trouble-shooting, and repairs. Patiently answered questions. Very professional and courteous.", "date": "2023-04-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Eric Gustafson", "rating": 5, "text": "No additional info at this time.", "date": "2023-04-06", "platform": "pulsem", "department": "General" }, { "author": "Leonardo Mendoza", "rating": 5, "text": "Quick and efficient service with pleasant attitudes.", "date": "2023-04-05", "platform": "pulsem", "department": "General" }, { "author": "Don Gray", "rating": 5, "text": "Good job finishing the project. Easy to talk with, professional throughout.", "date": "2023-04-05", "platform": "pulsem", "department": "General" }, { "author": "Don Gervasio", "rating": 5, "text": "On time and great work at a good price A pleasure to do business with intelligent Rufus", "date": "2023-04-04", "platform": "pulsem", "department": "General" }, { "author": "Constance Krug", "rating": 5, "text": "Courteous, professional and honest service", "date": "2023-04-04", "platform": "pulsem", "department": "General" }, { "author": "Rebecca Wilson", "rating": 5, "text": "She was very polite and has great manners toward people in general. She will be a great addition to the company.", "date": "2023-04-04", "platform": "pulsem", "department": "General" }, { "author": "Jan Strada ", "rating": 5, "text": "Intelligent Design is leading in my consulting with water heater providers.", "date": "2023-04-04", "platform": "pulsem", "department": "HVAC" }, { "author": "Constance Krug", "rating": 5, "text": "Courteous, professional and honest service", "date": "2023-04-03", "platform": "pulsem", "department": "General" }, { "author": "Mark Portz", "rating": 5, "text": "Quickly, professional service. Thank you!", "date": "2023-04-01", "platform": "pulsem", "department": "General" }, { "author": "Chase & Emily Bass ", "rating": 5, "text": "Chris was awesome. Professional, honest, and very thorough. Appreciate everything!", "date": "2023-03-31", "platform": "pulsem", "department": "General" }, { "author": "Stephen Perona", "rating": 5, "text": "Jared did a great good", "date": "2023-03-30", "platform": "pulsem", "department": "General" }, { "author": "Stephen Perona", "rating": 5, "text": "Jared was awesome! We appreciated his knowledge and great communication", "date": "2023-03-30", "platform": "pulsem", "department": "General" }, { "author": "Dalton Choquette \t", "rating": 5, "text": "Wonderful service and professionalism.", "date": "2023-03-30", "platform": "pulsem", "department": "General" }, { "author": "Ronald Brown", "rating": 5, "text": "Pleased with the work. However, the cost associated with the service seemed high in view of the work required to replace the garbage disposal.", "date": "2023-03-29", "platform": "pulsem", "department": "HVAC" }, { "author": "Jean Williams", "rating": 5, "text": "On this job I had both Joshua & Tyler - they are both fine young men and very knowledgeable about their craft. They could not have been more pleasant to have in my home.", "date": "2023-03-29", "platform": "pulsem", "department": "General" }, { "author": "Brian Toothman", "rating": 5, "text": "We had our duct work cleaned and sealed. Lo and Adam did an excellent job. They were very polite and cordial answering our many questions. They worked hard for hours. They both were patient with our barking dogs too. Keep up the good work!", "date": "2023-03-29", "platform": "pulsem", "department": "General" }, { "author": "Nancy Stirling", "rating": 5, "text": "Justin Wise is professional and knowledgeable. He fixed my clogged line in the sink and made suggestions for maintenance in the future. Justin was friendly and easy to talk to. I wouldn\u2019t hesitate to recommend him.", "date": "2023-03-29", "platform": "pulsem", "department": "General" }, { "author": "Nancy Stirling", "rating": 5, "text": "Justin Wise is professional and knowledgeable. He fixed my clogged line in the sink and made suggestions for maintenance in the future. Justin was friendly and easy to talk to. I wouldn\u2019t hesitate to recommend him.", "date": "2023-03-29", "platform": "pulsem", "department": "General" }, { "author": "Petra Rea ", "rating": 5, "text": "Great service! Kind and informative. Very professional and efficient", "date": "2023-03-28", "platform": "pulsem", "department": "General" }, { "author": "Lisa Coffaro", "rating": 5, "text": "I am looking forward to working with Intelligent Design for our needs. Kyle is really good at his job, thorough with his explanations, and delivers excellent customer service.", "date": "2023-03-28", "platform": "pulsem", "department": "General" }, { "author": "Dan Bryant", "rating": 5, "text": "Tyler was professional, courteous and personable", "date": "2023-03-27", "platform": "pulsem", "department": "General" }, { "author": "Berenice Strader", "rating": 5, "text": "Most thorough inspection I\u2019ve ever had!", "date": "2023-03-25", "platform": "pulsem", "department": "General" }, { "author": "Richard & Stella Brown", "rating": 5, "text": "Excellent visit with Brandon.", "date": "2023-03-25", "platform": "pulsem", "department": "General" }, { "author": "Mark Ronquillo", "rating": 5, "text": "Sam took time to explained what he checked and what he recommended for next service. He showed me pictures of all the parts and components he inspected. I was really satisfied with his attention to detail.", "date": "2023-03-24", "platform": "pulsem", "department": "General" }, { "author": "Terry & Ruth McFadden", "rating": 5, "text": "Project is not yet complete.", "date": "2023-03-24", "platform": "pulsem", "department": "General" }, { "author": "Darien & Annisa Julander", "rating": 5, "text": "Super satisfied with how everything turned out.", "date": "2023-03-24", "platform": "pulsem", "department": "General" }, { "author": "Jean Williams", "rating": 5, "text": "Excellent company to do business with", "date": "2023-03-23", "platform": "pulsem", "department": "General" }, { "author": "James Dunaway", "rating": 5, "text": "Kyle is pleasant and professional. He gets the job done in a timely manner.", "date": "2023-03-23", "platform": "pulsem", "department": "General" }, { "author": "Ed Phinney", "rating": 5, "text": "Aaron and crew did a great job on the install. Super clean looking. Alex kept me well informed every step of the way and Matt, did a good job on the electrical connects. We are generating power now. :thumbs_up_sign:", "date": "2023-03-22", "platform": "pulsem", "department": "Electrical" }, { "author": "Dan Evans", "rating": 5, "text": "Great, confident and competent.", "date": "2023-03-22", "platform": "pulsem", "department": "General" }, { "author": "Cheri Darling", "rating": 5, "text": "The technicians were great! They explained everything, answered questions, and were very nice.", "date": "2023-03-22", "platform": "pulsem", "department": "General" }, { "author": "Myrna Stieg ", "rating": 5, "text": "JUST REALLY A GREAT JOB. !!!", "date": "2023-03-21", "platform": "pulsem", "department": "General" }, { "author": "Megan Howard ", "rating": 5, "text": "Friendly and provided recommendations", "date": "2023-03-21", "platform": "pulsem", "department": "General" }, { "author": "Jarrod Nielson", "rating": 5, "text": "great guy, very knowledgeable", "date": "2023-03-21", "platform": "pulsem", "department": "General" }, { "author": "Randy Aguirre", "rating": 5, "text": "Very professional and pleasant.", "date": "2023-03-21", "platform": "pulsem", "department": "General" }, { "author": "Rolland Von Stroh", "rating": 5, "text": "Justin was honest, professional and efficient", "date": "2023-03-20", "platform": "pulsem", "department": "General" }, { "author": "Paul Taga ", "rating": 5, "text": "Professional and delivered when promised....", "date": "2023-03-17", "platform": "pulsem", "department": "General" }, { "author": "John Neufeldt ", "rating": 5, "text": "If we were having a natural conversation, we could chat a long time. But since this is writing... I'll just say that I like the name, Intelligent Design and I like the service our air conditioner received.", "date": "2023-03-17", "platform": "pulsem", "department": "General" }, { "author": "Jim Tucker", "rating": 5, "text": "Rufus and his assistant performed the quoted work in a thorough and professional manner. Additional preventative work will be performed and I have the assurance that it, too, will be performed in the same manner.", "date": "2023-03-17", "platform": "pulsem", "department": "General" }, { "author": "Cecilia Flaiban", "rating": 5, "text": "Great people and service", "date": "2023-03-16", "platform": "pulsem", "department": "General" }, { "author": "Madeline & Allen Canfield", "rating": 5, "text": "JP was very thorough. He did a great job.", "date": "2023-03-16", "platform": "pulsem", "department": "General" }, { "author": "Diane & James Leiman", "rating": 5, "text": "Good guy, very professional", "date": "2023-03-15", "platform": "pulsem", "department": "General" }, { "author": "Marty Kolonel", "rating": 5, "text": "Marty is an excellent tech. An asset to your company.", "date": "2023-03-15", "platform": "pulsem", "department": "General" }, { "author": "Rahmin Rabenou", "rating": 5, "text": "Very informative on installation and appropriate hardware needs.", "date": "2023-03-15", "platform": "pulsem", "department": "General" }, { "author": "Mark Portz", "rating": 5, "text": "Dustin went above and beyond to make sure everything was done correctly. He had to correct several mistakes that were made by Royalty Renovation. He even took the time to make sure everything was up to current code. I really appreciate his professionalism and attention to detail.", "date": "2023-03-14", "platform": "pulsem", "department": "General" }, { "author": "Kim Hobbs", "rating": 5, "text": "Tyler was awesome. Went out of his way to make sure the disposal was working.", "date": "2023-03-14", "platform": "pulsem", "department": "General" }, { "author": "Dara Chafik ", "rating": 5, "text": "Great skill and efficiency. Parts available for a quick fix of problem. Very careful and professional. Great technology.", "date": "2023-03-13", "platform": "pulsem", "department": "General" }, { "author": "David Gloria ", "rating": 5, "text": "Awesome job James and team!", "date": "2023-03-13", "platform": "pulsem", "department": "General" }, { "author": "David Gloria ", "rating": 5, "text": "James and team did an awesome job. The overall experience has been great and will absolutely recommend to anyone looking for these type of services.", "date": "2023-03-13", "platform": "pulsem", "department": "General" }, { "author": "Mark Moore ", "rating": 5, "text": "Good people willing to work with the home owner and part do it yourself er", "date": "2023-03-13", "platform": "pulsem", "department": "General" }, { "author": "Steve Nervig", "rating": 5, "text": "Everything went well. Professional, Courteous, and Knowledgeable. On-time.", "date": "2023-03-13", "platform": "pulsem", "department": "General" }, { "author": "Veronica Haro", "rating": 5, "text": "Joshua arrived at our home late at night(8pm) and left close to 11pm he tried everything possible but couldn\u2019t complete the job due to parts needed. He arrived early the next Morning and fixed/completed the job! His customer service is to be commended very polite, courteous and professional \ud83d\ude0a", "date": "2023-03-12", "platform": "pulsem", "department": "General" }, { "author": "William Enos", "rating": 5, "text": "Ryan Sandoval did a great job on installing our water filter system. He explained everything and worked with me to find the right placement and location for our system. Highly recommend Ryan Sandoval and Intelligent Design.", "date": "2023-03-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Jesse Trull", "rating": 5, "text": "I appreciated his expertise", "date": "2023-03-10", "platform": "pulsem", "department": "General" }, { "author": "Adam & Toni Maccabee", "rating": 5, "text": "I am very happy with the job they\u2019ve done so far. Very efficient and professional. If I\u2019ve had a question, I\u2019ve been able to reach somebody and get an answer. Would definitely recommend them to anyone!", "date": "2023-03-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Carol & Greg Starr", "rating": 5, "text": "Jordan was very professional and thorough and did a great job servicing our mini-split system. Very impressed.", "date": "2023-03-09", "platform": "pulsem", "department": "General" }, { "author": "Scott & Betty Turner ", "rating": 5, "text": "Very informative and professional.", "date": "2023-03-09", "platform": "pulsem", "department": "General" }, { "author": "Tommy Friedman", "rating": 5, "text": "Great help. Thank you", "date": "2023-03-08", "platform": "pulsem", "department": "General" }, { "author": "Paul Jonsson", "rating": 5, "text": "Eli a very helpful and assisted in installing be register.", "date": "2023-03-08", "platform": "pulsem", "department": "General" }, { "author": "Andy & Ann Askren", "rating": 5, "text": "Intelligent Design seems to attract the most solid, most capable people around. Very good at what they do; communicative, professional, courteous and they get it all done with no drama. Couldn't ask for better.", "date": "2023-03-07", "platform": "pulsem", "department": "HVAC" }, { "author": "Diana Kellermeyer", "rating": 5, "text": "Ryan is very respectful and knowledgeable", "date": "2023-03-07", "platform": "pulsem", "department": "General" }, { "author": "Chrys Zaglifa ", "rating": 5, "text": "Great service and friendly staff", "date": "2023-03-06", "platform": "pulsem", "department": "General" }, { "author": "Dave & Roxanne Duren Walters", "rating": 5, "text": "Lo and her assistant were GREAT!!!", "date": "2023-03-06", "platform": "pulsem", "department": "General" }, { "author": "Henry Hice", "rating": 5, "text": "Rufus saw the problem, knew what to do, and did it. taking photo of toilet. removal of, toilet drain hole, mess of worn ring. MOST IMPORTANT HE DID JOB, RESET TOILET PUT SEALANT AROUND IT and it doesn't leak. VEry pleased satified w/Rufus' s work., etc.,", "date": "2023-03-05", "platform": "pulsem", "department": "Plumbing" }, { "author": "Nancy & John Grounard", "rating": 5, "text": "Intelligent Design always has provided me with respectful and knowledgeable professionals for my home. Whoever recruites these individuals is doing an excellent job.", "date": "2023-03-03", "platform": "pulsem", "department": "General" }, { "author": "Mike Moreno", "rating": 5, "text": "Great service today. Professional and easy going. I felt like the house was well assessed with great recommendations, but also did feel pressured to move outside of what we wanted too.", "date": "2023-03-02", "platform": "pulsem", "department": "General" }, { "author": "Bill Cassabaum", "rating": 5, "text": "I will do an update after I have used my new systems (2 HVAC systems) for a while but I am very pleased with all of my interactions with ID so far. I learned a lot about the company's values from the employees and I'm very very glad I chose ID. They have a high respect for the customers and their employees. They care about their employees on a personal level and it shows with the workmanship and customer interface! First, Taylor who sold us the systems was very thorough in explaining all of our options and details of advantages and disadvantages for each. We ended up going with two systems, one with a variable speed compressor and fan, which is connected to a Suntrac solar panel which greatly reduces energy costs. Also, the solar system reduces the load on the compressor which will extend the life of the compressor! The second unit is only used when we have company so we went with a 2-stage system w/o solar. By getting the solar system, we were able to get a lot of tax credits and discounts! Our installers, Sammy and Ben were the best! Professional, courteous, and knowledgeable! I am a retired engineer, so they were very patient with all of my questions and explained every step of the process! As an engineer, I care about detail and Sammy and Ben both were great at their attention to detail! They kept me informed with every step of the process. I have a very professionally looking install! We also had Aeroseal put into our ductwork. The system started with a total leakage of about 50 sq in and ended up under 3 for one system and under 1.7 for the other. Think about how much energy I was losing with that big of a system leak! Lo and Adam were also very professional, knowledgeable, and courteous! One system came up with an error code after it had run for a couple of days. Jonathan came out within a hour after we let ID know about the code. He was very professional, knowledge, and courteous. He quickly resolved the issue and verified the system operation before he left. He also had to return after the install of the second unit to make sure it was running properly. Again, his response time was great and he quickly got the second system up and running and verified. Jonathan is an example of what all technicians should be like, he is very patient in explaining what he is doing and is very thorough to make sure everything is working correctly before he leaves. You can tell the company has a very high respect of Jonathan and he highly respects the company.", "date": "2023-03-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Chris Brewer", "rating": 5, "text": "the installation team was professional and competent. They were happy to answer any questions we had.", "date": "2023-03-01", "platform": "pulsem", "department": "General" }, { "author": "Jim Dishon", "rating": 5, "text": "Working with the Intelligent Design people was a great experience.", "date": "2023-03-01", "platform": "pulsem", "department": "General" }, { "author": "Jess Alix", "rating": 5, "text": "Fixed a couple plumbing issues right up! Very knowledgeable and was quick and clean. Will definitely be using services again in the future :)", "date": "2023-02-28", "platform": "pulsem", "department": "Plumbing" }, { "author": "Debbie Lara", "rating": 5, "text": "I am very pleased. Daniel was very friendly and knew his job.", "date": "2023-02-28", "platform": "pulsem", "department": "General" }, { "author": "David", "rating": 5, "text": "Update: I increased my rating from 4 to 5 stars after continued excellent service. My first experience was subpar, but their new team is incredible! I chose Intelligent Design because I respect the values the company stands for. To my surprise, my first experience with a tech was very disappointing. I wanted to give them a 2nd chance this year and I am so thankful I did. Jordan was absolutely amazing. 10 Stars. He was very detail oriented in his inspection, thorough in his analysis and explained everything in a very understandable way. This was the standard I expected from the company and he delivered. I'll update my review to 5 stars when I have more appointments to base it on, but I am confident after today that I will be staying with them for good..", "date": "2023-02-28", "platform": "pulsem", "department": "General" }, { "author": "Dave & Roxanne Duren Walters", "rating": 5, "text": "Michael was great!! Thank you for the professional and fast service!!", "date": "2023-02-27", "platform": "pulsem", "department": "General" }, { "author": "Aaron & Shelley Roop ", "rating": 5, "text": "Kenny was friendly and knowledgeable. Thanks!", "date": "2023-02-27", "platform": "pulsem", "department": "General" }, { "author": "Patti Valenzuela", "rating": 5, "text": "Jake was on time and discussed my options for the repair. He took the time to explain everything. Excellent customer service.", "date": "2023-02-25", "platform": "pulsem", "department": "General" }, { "author": "Lewis & Tammy McCoy", "rating": 5, "text": "Explained everything professionally and knowledgeable.", "date": "2023-02-24", "platform": "pulsem", "department": "General" }, { "author": "Nancy Casanova", "rating": 5, "text": "I did not have any service performed just an estimate. Jacob did a good job of explaining the process & answered my questions", "date": "2023-02-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Kevin Heinrich", "rating": 5, "text": "Chris Mayfield did a great job.the quote was quick and professional and the install was superb.", "date": "2023-02-24", "platform": "pulsem", "department": "General" }, { "author": "Nathan Douglas", "rating": 5, "text": "Rufus did an excellent job, I am very impressed with his ability to get the job done while taking time to walk me through the steps. Give him a nice raise!", "date": "2023-02-24", "platform": "pulsem", "department": "General" }, { "author": "David Gloria ", "rating": 5, "text": "Zach was awesome! Did a great job and backed his recommendation based on facts. Didn't feel like he was trying to be a salesman at all. Thanks again Zach for your help!", "date": "2023-02-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Megan Howard ", "rating": 5, "text": "Appreciate he took his time on the cleaning", "date": "2023-02-23", "platform": "pulsem", "department": "General" }, { "author": "Debra & Patrick Norris", "rating": 5, "text": "JP did a great job, as usual!", "date": "2023-02-23", "platform": "pulsem", "department": "General" }, { "author": "Duane Arter ", "rating": 5, "text": "Timely & complete service...Thank you", "date": "2023-02-22", "platform": "pulsem", "department": "General" }, { "author": "Carol & Greg Starr", "rating": 5, "text": "Eric and his crew did a great job. I'm loving the new ductwork and heat pump system.", "date": "2023-02-22", "platform": "pulsem", "department": "HVAC" }, { "author": "Rafael & Debra Grau", "rating": 5, "text": "Jonathan did a great job, was professional and thorough. Knowledgeable and friendly!", "date": "2023-02-22", "platform": "pulsem", "department": "General" }, { "author": "Rob & Lynne Van Sice", "rating": 5, "text": "Conscientious and hard working. Joshua never stopped working from 0900 until the job was done at 1630.", "date": "2023-02-21", "platform": "pulsem", "department": "General" }, { "author": "Ken Caproni", "rating": 5, "text": "Service was an inspection. Performing recommended work to follow. Thorough inspection", "date": "2023-02-21", "platform": "pulsem", "department": "General" }, { "author": "Gina Smith", "rating": 5, "text": "Thank you Rufus. I appreciated your good news and bad news water heater assessment.", "date": "2023-02-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Dave & Roxanne Duren Walters", "rating": 5, "text": "James is a Rockstar!!!", "date": "2023-02-21", "platform": "pulsem", "department": "General" }, { "author": "Lisa Henson", "rating": 5, "text": "Excellent service, very friendly, and informative throughout the entire process.", "date": "2023-02-21", "platform": "pulsem", "department": "General" }, { "author": "Lisa Henson", "rating": 5, "text": "Fantastic service and very informative throughout the entire process.", "date": "2023-02-21", "platform": "pulsem", "department": "General" }, { "author": "Troy Tomchek & Kristine Baker", "rating": 5, "text": "This visit went well Tech did a good job explaining issue and fixing things", "date": "2023-02-21", "platform": "pulsem", "department": "General" }, { "author": "Carol & Greg Starr", "rating": 5, "text": "Tyler arrived on time and took care of us.", "date": "2023-02-20", "platform": "pulsem", "department": "General" }, { "author": "Don Gray", "rating": 5, "text": "Taylor was great! Flexible with his presentation and responsive to our questions. Excellent experience.", "date": "2023-02-20", "platform": "pulsem", "department": "General" }, { "author": "Ed Croyle", "rating": 5, "text": "I left a comment earlier in this post. I was very pleased with the service provided.", "date": "2023-02-17", "platform": "pulsem", "department": "General" }, { "author": "William Enos", "rating": 5, "text": "Our Technician Joshua was incredibly nice and professional. He answered all my questions and gave me some great advice on products that would me and my family. I am very satisfied with the work and will definitely be getting more work done with them in the future. Would highly recommend to anyone who needs any plumbing work done, Joshua will do a great job.", "date": "2023-02-17", "platform": "pulsem", "department": "Plumbing" }, { "author": "Ron Meyerink ", "rating": 5, "text": "See the Google review!", "date": "2023-02-16", "platform": "pulsem", "department": "General" }, { "author": "Steven Boyer", "rating": 5, "text": "Jared was excellent. Great worker and communicator!! Seemed knowledgeable!!", "date": "2023-02-15", "platform": "pulsem", "department": "General" }, { "author": "Carlos Hernandez", "rating": 5, "text": "Very professional and was very thorough in his inspection.", "date": "2023-02-15", "platform": "pulsem", "department": "General" }, { "author": "Athena Taylor", "rating": 5, "text": "Professional service.", "date": "2023-02-15", "platform": "pulsem", "department": "General" }, { "author": "Ben Taghavi", "rating": 5, "text": "Kyle was fantastic! Very happy with the service. I did not feel rushed. I will be requesting Kyle for my next service.", "date": "2023-02-15", "platform": "pulsem", "department": "General" }, { "author": "Kat La Diosa", "rating": 5, "text": "Intelligent Design tech Chris was very courteous and respectful. He tended to the plumbing inspection focused on doing his best work while also answering my questions. I recommend Intelligent Design for any air conditioning or plumbing needs.", "date": "2023-02-15", "platform": "pulsem", "department": "Plumbing" }, { "author": "Kat La Diosa", "rating": 5, "text": "Intelligent Design tech Chris was very courteous and respectful. He tended to the plumbing inspection focused on doing his best work while also answering my questions. I recommend Intelligent Design for any air conditioning or plumbing needs.", "date": "2023-02-15", "platform": "pulsem", "department": "Plumbing" }, { "author": "Kendal Kaihoi", "rating": 5, "text": "The service was very top notch and I appreciated the care that was provided me.", "date": "2023-02-15", "platform": "pulsem", "department": "General" }, { "author": "Cecil & Joy Minnis", "rating": 5, "text": "Extremely pleased with the job he did. Thank you", "date": "2023-02-14", "platform": "pulsem", "department": "General" }, { "author": "Chris & Katrina Pablo & Cassandra Ezzo & Math", "rating": 5, "text": "At 98, Jerrie does not understand everything. She thought the tech was nice and her wiring was fine, just old like her.", "date": "2023-02-14", "platform": "pulsem", "department": "General" }, { "author": "Carl & Sandra Lantta", "rating": 5, "text": "Kenny is friendly and made sure that my husband and I was able to understand everything about the work he performed. He also gave us instructions on how to keep maintenance up to date at all times. He even walked through the steps with us on our computer to finish up the loan application. Very thoughtful of Kenny to do that for us! We love his expertise on doing the work that needed to be done. It would be great for us to be able to request Kenny when needing work or maintenance on our heating/air conditioner unit. Thanks so much for your great service!!", "date": "2023-02-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Andy & Ann Askren", "rating": 5, "text": "As I wrote in my review for Zach and now for Samuel, your team continues to impress. I wish more businesses left me feeling this good, this positive about the work done and upcoming. Good stuff -- and will be recommending ID hands-down to everyone I know who needs these services.", "date": "2023-02-14", "platform": "pulsem", "department": "HVAC" }, { "author": "David Palenshus", "rating": 5, "text": "I think the notice sent by email should have the person's picture, in addition to the brief description you already have of who is showing up.", "date": "2023-02-14", "platform": "pulsem", "department": "General" }, { "author": "Kaitlyn Gillie ", "rating": 5, "text": "I can tell that the quality of service is high. The price also seems high, but according to Intelligent Design employees your prices are actually lower when compared to similar quality products/service. The running theory is that I'm hearing other people compare what I paid to what they paid for cheap products/service. I still cringe at the price though...", "date": "2023-02-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Chris & Katrina Pablo & Cassandra Ezzo & Math", "rating": 5, "text": "All good. Just too bad a new water heater is so expensive. We'll probably wait til this one quits.", "date": "2023-02-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Kurni Phung & Alvin Tormes", "rating": 5, "text": "An honest technician and gives great tips.", "date": "2023-02-13", "platform": "pulsem", "department": "General" }, { "author": "Joseph Howe", "rating": 5, "text": "Will definitely do business again should the need arise.", "date": "2023-02-13", "platform": "pulsem", "department": "General" }, { "author": "Joseph & Cecilia Wesley ", "rating": 5, "text": "Professional service.", "date": "2023-02-13", "platform": "pulsem", "department": "General" }, { "author": "Jeff Kantor", "rating": 5, "text": "Brandon was efficient, friendly, and knowledgeable.", "date": "2023-02-13", "platform": "pulsem", "department": "General" }, { "author": "Glenn Hechler ", "rating": 5, "text": "Tyler did a great job of explaining things as he went through all the things he checked.", "date": "2023-02-13", "platform": "pulsem", "department": "General" }, { "author": "Priscilla Lane ", "rating": 5, "text": "Excellent experience from my initial call, to the lightning-quick returned call to the actual install services! Justin Wise is professional, courteous and conscientious. He went above and beyond in service and quality. Thank you!!", "date": "2023-02-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Desert Trails R V Park", "rating": 5, "text": "Justin did a wonderful job with our sewer issue. He is very thorough, honest and on time. I know who to call when we have similar or plumbing issues next time. I highly recommend this company.", "date": "2023-02-10", "platform": "pulsem", "department": "Plumbing" }, { "author": "Nick Tritz", "rating": 5, "text": "Prompt and professional service.", "date": "2023-02-10", "platform": "pulsem", "department": "General" }, { "author": "Allen Zale", "rating": 5, "text": "This is a great company with great techs...always get the job done professionally and on time!", "date": "2023-02-10", "platform": "pulsem", "department": "General" }, { "author": "Jeanne Maze ", "rating": 5, "text": "So kind and knowledgeable", "date": "2023-02-10", "platform": "pulsem", "department": "General" }, { "author": "Patrick Donovan ", "rating": 5, "text": "James did his usual high quality job .", "date": "2023-02-10", "platform": "pulsem", "department": "General" }, { "author": "Frank Bialek & Helen Callahan", "rating": 5, "text": "Kenny is a good and honest person. Quiet and efficient.", "date": "2023-02-09", "platform": "pulsem", "department": "General" }, { "author": "Chris & Katrina Pablo & Cassandra Ezzo & Math", "rating": 5, "text": "Justin was thorough and explained everything. Took plenty of time to do a complete and helpful inspection. Much appreciated!", "date": "2023-02-09", "platform": "pulsem", "department": "General" }, { "author": "Ricardo Rodriguez", "rating": 5, "text": "Very satisfied with work performed", "date": "2023-02-09", "platform": "pulsem", "department": "General" }, { "author": "Leo Ryan", "rating": 5, "text": "I've had Jake at the house for other Plumbing services and he always does a great job very thorough and gives a great explanation thanks Jake", "date": "2023-02-09", "platform": "pulsem", "department": "Plumbing" }, { "author": "Peter Kleve ", "rating": 5, "text": "ID's service is second to none, lovely working with yall", "date": "2023-02-09", "platform": "pulsem", "department": "General" }, { "author": "Catherine Madrid-Ochoa", "rating": 5, "text": "Prompt response to our request, Thank you!", "date": "2023-02-08", "platform": "pulsem", "department": "General" }, { "author": "Sherman Moore ", "rating": 5, "text": "took the time to explain everything to me and very patient with my lack of knowledge in ac, heating, and solar.", "date": "2023-02-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Anthony Moon", "rating": 5, "text": "Zach was the consummate professional. Intelligent, willing and motivated. When we\u2019re in our forever home we\u2019d love to use ID for our HVAC needs and would love to have Zach as our guy.", "date": "2023-02-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Micheal Heintz", "rating": 5, "text": "Was in the market for a solar PV system. Your presentation was good, but ultimately your prices were over $1/watt more than competition.", "date": "2023-02-08", "platform": "pulsem", "department": "Solar" }, { "author": "Kent & Lisa McNelly", "rating": 5, "text": "Jacob was very friendly and punctual. Did a great job installing our water heater and explaining about what he did. Explained the warranty on the heater and the value of the yearly service. Enjoyed our experience with Jacob.", "date": "2023-02-08", "platform": "pulsem", "department": "HVAC" }, { "author": "Bruce Strickland", "rating": 5, "text": "You have the wrong number. I've never done business with you. But I'm sure your tech is a nice guy.", "date": "2023-02-08", "platform": "pulsem", "department": "General" }, { "author": "Dulcie Martin ", "rating": 5, "text": "Professional and explained everything", "date": "2023-02-08", "platform": "pulsem", "department": "General" }, { "author": "Erik Valle ", "rating": 5, "text": "He is very thorough with his explanation and expertise", "date": "2023-02-07", "platform": "pulsem", "department": "General" }, { "author": "Kent & Alice Lash", "rating": 5, "text": "Kyle is phenomenal. I hope he returns for future inspections", "date": "2023-02-07", "platform": "pulsem", "department": "General" }, { "author": "David Buus", "rating": 5, "text": "I have submitted quite enough", "date": "2023-02-07", "platform": "pulsem", "department": "General" }, { "author": "Linda Moyers ", "rating": 5, "text": "Chris was very professional ad knowledgeable. I will definitely use this company again due to this tech. Thank you Chris", "date": "2023-02-07", "platform": "pulsem", "department": "General" }, { "author": "Edward Martinez", "rating": 5, "text": "No problems. Work is always done well and correctly.", "date": "2023-02-07", "platform": "pulsem", "department": "General" }, { "author": "Darron Ingram", "rating": 5, "text": "Very professional and helpful as always!", "date": "2023-02-07", "platform": "pulsem", "department": "General" }, { "author": "Jeffery Brown ", "rating": 5, "text": "polite timely and Professional, JOB WELL DONE.", "date": "2023-02-06", "platform": "pulsem", "department": "General" }, { "author": "Kristen McGovern", "rating": 5, "text": "Very professional and left my house better than when they arrived. Wonderful job, couldn\u2019t be happier with the service provided.", "date": "2023-02-06", "platform": "pulsem", "department": "General" }, { "author": "Kelly & Phil Hurtado", "rating": 5, "text": "Thanks for such a prompt response after hours.", "date": "2023-02-04", "platform": "pulsem", "department": "General" }, { "author": "Chris & Katrina Pablo & Cassandra Ezzo & Math", "rating": 5, "text": "Fabulous! So appreciate your speedy rescue of Jerrie. Problem solved, thank you!!", "date": "2023-02-03", "platform": "pulsem", "department": "General" }, { "author": "Chris & Katrina Pablo & Cassandra Ezzo & Math", "rating": 5, "text": "Jerrie said he took his time to explain and was very nice.", "date": "2023-02-02", "platform": "pulsem", "department": "General" }, { "author": "Philip Nielsen", "rating": 5, "text": "Erik and Ty were prompt, polite and thorough installing heat pump and new furnace. A big thumbs-up!", "date": "2023-02-02", "platform": "pulsem", "department": "HVAC" }, { "author": "Dora Levesque", "rating": 5, "text": "I have been very impressed with the services that I've received from ID. And I appreciate that ID is a veteran owned business with Christian values.", "date": "2023-02-02", "platform": "pulsem", "department": "General" }, { "author": "Gil Quintanilla", "rating": 5, "text": "Absolutely top grade tech. 10 out 10 five star rating for sure.", "date": "2023-02-02", "platform": "pulsem", "department": "General" }, { "author": "Molly Rudolph & Eric Soulsby", "rating": 5, "text": "Quality experience as expected", "date": "2023-02-02", "platform": "pulsem", "department": "General" }, { "author": "Don Brown", "rating": 5, "text": "Chris was very knowledgeable and effective. Much appreciated his help in getting our enviro water conditioning system updated.", "date": "2023-02-01", "platform": "pulsem", "department": "General" }, { "author": "Andrea Englemann", "rating": 5, "text": "Jacob was very thorough, professional, helpful, and a gentleman. He arrived on time and was thorough, explained everything very thoroughly, and was very helpful in his explanations.", "date": "2023-02-01", "platform": "pulsem", "department": "HVAC" }, { "author": "Debbra Cottrell", "rating": 5, "text": "Intelligent Design is a great company. Kyle was knowledgeable and skilled. All services they have provided have been great.", "date": "2023-02-01", "platform": "pulsem", "department": "General" }, { "author": "Steven & Sueann Ewers", "rating": 5, "text": "Installed new water filtration system in the same week as I asked for it and may have discovered the problem with my low water pressure.", "date": "2023-01-31", "platform": "pulsem", "department": "General" }, { "author": "Mike Silva", "rating": 5, "text": "Chris and Ryan did an excellent job. Very personable and knowledgeable in what they were doing. Answered all our questions and did a job well done. Very happy with them both. They were a good team working together. Thank you.", "date": "2023-01-31", "platform": "pulsem", "department": "General" }, { "author": "Kathleen T Emmet", "rating": 5, "text": "Samuel did an EXCELLENT job explaining everything about our furnace. He is very polite and professional!", "date": "2023-01-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Joseph Polivchak", "rating": 5, "text": "He was very pleasant and easy to work with.", "date": "2023-01-31", "platform": "pulsem", "department": "General" }, { "author": "Brent Nelson", "rating": 5, "text": "Great job. On time and did a thorough job. Thanks", "date": "2023-01-31", "platform": "pulsem", "department": "General" }, { "author": "Corey Ziem", "rating": 5, "text": "Rufus is excellent. Intelligent Design and Wood's s Plumbing have always been excellent as well. Have recommended before and will again. First learned of Wood's Plumbing from Rosie on the House", "date": "2023-01-31", "platform": "pulsem", "department": "Plumbing" }, { "author": "Dr. Michael Horvath", "rating": 5, "text": "Tyler was great. He took time to understand my questions and answered them intelligently.", "date": "2023-01-31", "platform": "pulsem", "department": "General" }, { "author": "Terri Towne", "rating": 5, "text": "JP was Outstanding. He took the time to explain everything. Very professional. JP you Rock", "date": "2023-01-31", "platform": "pulsem", "department": "General" }, { "author": "Jim Conley ", "rating": 5, "text": "Joshua was prompt actually early. He was courteous, Professional and detailed. He explained the bid so I could understand all the possibilities.", "date": "2023-01-31", "platform": "pulsem", "department": "HVAC" }, { "author": "Alfred Ortiz", "rating": 5, "text": "Prompt, courteous and professional. Installed the air cleaning system very quickly.", "date": "2023-01-30", "platform": "pulsem", "department": "General" }, { "author": "Gary & Diana Lynch ", "rating": 5, "text": "JP was on time, courteous and patient. He empathized with us while giving the bad news. Offered options for us to consider and answered questions. He was very gracious in giving us time to consider what we needed to do. He also set a time for us to speak with someone who could give us more information.", "date": "2023-01-30", "platform": "pulsem", "department": "HVAC" }, { "author": "Mel & Melissa Franklin", "rating": 5, "text": "Zack is a very nice young man and appeared to correct the problem.", "date": "2023-01-30", "platform": "pulsem", "department": "HVAC" }, { "author": "James & Karen Mollander", "rating": 5, "text": "eli was our service man. he did a great job, and is a real asset to your company!", "date": "2023-01-30", "platform": "pulsem", "department": "General" }, { "author": "Heather St Clair", "rating": 5, "text": "JT provides exceptional customer service! I would very highly recommend him! He was professional and courteous!", "date": "2023-01-30", "platform": "pulsem", "department": "General" }, { "author": "Kevin Stombaugh", "rating": 5, "text": "Josh was very professional and knowledgeable. Performed a thorough review of all plumbing and provided excellent assessment and recommendations", "date": "2023-01-30", "platform": "pulsem", "department": "Plumbing" }, { "author": "Cathy Schwader", "rating": 5, "text": "Kenny did a terrific job installing the electrostatic filter, dealing with a substandard initial system install by a different company. He's on time, gets right to work and handles any obstacles with no complaints. I highly recommend him.", "date": "2023-01-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Dewayne Strader", "rating": 5, "text": "You can send Joshua out for any other problems in the future!", "date": "2023-01-27", "platform": "pulsem", "department": "General" }, { "author": "Cheryl & Daniel Winkel", "rating": 5, "text": "Seems knowledgeable and professional", "date": "2023-01-27", "platform": "pulsem", "department": "General" }, { "author": "Dewayne Strader", "rating": 5, "text": "You can send Joshua out anytime !", "date": "2023-01-27", "platform": "pulsem", "department": "General" }, { "author": "George Hathaway", "rating": 5, "text": "Joshua is very knowledgeable. He always calls to let you know when he is coming. Has great follow up and follow through", "date": "2023-01-27", "platform": "pulsem", "department": "General" }, { "author": "Gregor Andersen", "rating": 5, "text": "He answered my questions well and was very knowledgeable and personable. He was the right one to send. Parts seem unreasonably high as does labor. I appreciated the followup for the coverage I did not get when the units were installed and the coverage.", "date": "2023-01-27", "platform": "pulsem", "department": "General" }, { "author": "Braden McGrew", "rating": 5, "text": "Great service and care for results", "date": "2023-01-27", "platform": "pulsem", "department": "General" }, { "author": "Diana Kellermeyer", "rating": 5, "text": "JP was awesome, as always! I love Intelligent Design!", "date": "2023-01-26", "platform": "pulsem", "department": "General" }, { "author": "Gene Oglesby & Patricia Machkowsky", "rating": 5, "text": "Best company in Tucson.", "date": "2023-01-26", "platform": "pulsem", "department": "General" }, { "author": "Dennis Rennicke", "rating": 5, "text": "Jordan went the extra mile. Excellent work. Very pleased.", "date": "2023-01-26", "platform": "pulsem", "department": "General" }, { "author": "Claire O'Dowd", "rating": 5, "text": "Fast, thorough and wonderful experience overall.", "date": "2023-01-26", "platform": "pulsem", "department": "General" }, { "author": "Dave & Kathy Haynie", "rating": 5, "text": "Kyle was knowledgeable, courteous and professional", "date": "2023-01-26", "platform": "pulsem", "department": "General" }, { "author": "Barbara Mcreynolds", "rating": 5, "text": "Rufus was a total gentleman, and extremely quiet worker. Cleaned up everything. Made it his special mission to get me the hot water in my shower which I have not had for over two weeks since they installed the hot water heater. Do you have a great employee in Rufus?", "date": "2023-01-26", "platform": "pulsem", "department": "HVAC" }, { "author": "Nancy & John Grounard", "rating": 5, "text": "Enrique explained everything in detail. He was extremely professional and knowledgeable. Intelligent Design is very fortunate to have him on its staff.", "date": "2023-01-26", "platform": "pulsem", "department": "General" }, { "author": "Ron Meyerink ", "rating": 5, "text": "Professional yet friendly. It wasn't a smooth operation due to some hardware issues but the job was well done and to my complete satisfaction. So far, customer service remains as good as it was before the Woods Plumbing --> Intelligent Design merge. Thanks.", "date": "2023-01-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Dottie & Bobby Lanier", "rating": 5, "text": "************************", "date": "2023-01-25", "platform": "pulsem", "department": "General" }, { "author": "Janine Petryk ", "rating": 5, "text": "Zach took care me. He did not appear to be pictured in my choices offered for technicians on the drop down. He was a nice young man. Very respectful and took the time to explain what he would accomplish and his findings.", "date": "2023-01-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Bonnie & Darrell Nelson", "rating": 5, "text": "Kylee was very thorough and efficient.", "date": "2023-01-25", "platform": "pulsem", "department": "General" }, { "author": "Diane & James Leiman", "rating": 5, "text": "Good guy. Represents ID well.", "date": "2023-01-25", "platform": "pulsem", "department": "General" }, { "author": "Jim Watson", "rating": 5, "text": "My first experience with your company and I\u2019m satisfied, will contact you in the future for other tasks", "date": "2023-01-25", "platform": "pulsem", "department": "HVAC" }, { "author": "Brian Castillo", "rating": 5, "text": ":thumbs_up_sign::thumbs_up_sign::thumbs_up_sign::thumbs_up_sign:", "date": "2023-01-24", "platform": "pulsem", "department": "General" }, { "author": "James Riley", "rating": 5, "text": "Great job by Michael!", "date": "2023-01-24", "platform": "pulsem", "department": "General" }, { "author": "Barbara Blacksmith", "rating": 5, "text": "He was friendly and professional. Very knowledgable and explained everything to me.", "date": "2023-01-24", "platform": "pulsem", "department": "General" }, { "author": "Collin Ruth ", "rating": 5, "text": "All your employees are on a whole nother level of professional!", "date": "2023-01-24", "platform": "pulsem", "department": "General" }, { "author": "Bianca Sanchez", "rating": 5, "text": "Great service! Great person", "date": "2023-01-24", "platform": "pulsem", "department": "General" }, { "author": "David Lea", "rating": 5, "text": "Technician arrived on time. He was polite and knowledgeable. He explained what he was doing. He explained what needed fixing and the options. The tankless water heater was costly but would be more efficient for the family he also offered Intelligent Design payment plan. What a life safer. He is a 5 star technician and Intelligent Design is a 5 star company. Thank you Intelligent Design.", "date": "2023-01-24", "platform": "pulsem", "department": "HVAC" }, { "author": "Jeff Crandall ", "rating": 5, "text": "Tyler is very professional and personable. He is a credit to his father and to Intelligent Design. He was quick to analyze the situation and provide a solution, which he reviewed with me before beginning work. Then upon approval he quickly completed the necessary work.", "date": "2023-01-24", "platform": "pulsem", "department": "General" }, { "author": "Steven & Sueann Ewers", "rating": 5, "text": "Kyle was very professional. He listened to any issues I was having and fixed them and was very clean and quick with the work.", "date": "2023-01-24", "platform": "pulsem", "department": "General" }, { "author": "Brenton Kollinger", "rating": 5, "text": "Professional, quick, and very respectful of my time and property.", "date": "2023-01-24", "platform": "pulsem", "department": "General" }, { "author": "Gloria Castle", "rating": 5, "text": "Great company with great employees, especially James Cavanaugh. They communicate with customers, fix what's needed and right what's wrong! I'm so glad I found them.", "date": "2023-01-23", "platform": "pulsem", "department": "General" }, { "author": "Gloria Castle", "rating": 5, "text": "Great company with great employees, especially James Cavanaugh. They communicate with customers, fix what's needed and right what's wrong! I'm so glad I found them.", "date": "2023-01-23", "platform": "pulsem", "department": "General" }, { "author": "Carol & Mike Sprovtsoff", "rating": 5, "text": "As usual very polite and professional techs,very satisfied,appreciate the way I.D. does business.Mike S.", "date": "2023-01-23", "platform": "pulsem", "department": "General" }, { "author": "William (Bill) & Rebecca Hudick", "rating": 5, "text": "Service was comprehensibly explained and completed.", "date": "2023-01-23", "platform": "pulsem", "department": "General" }, { "author": "Thomas Burbank", "rating": 5, "text": "I had a couple of issues that needed to be addressed. The technician completed them in a timely and professionally manner. Thanks !", "date": "2023-01-23", "platform": "pulsem", "department": "General" }, { "author": "Leslie Young", "rating": 5, "text": "I had the privilege of having your employee Jared Smith tend to our plumbing issue today Jan 23 2023 Wanted to commend him for his efforts and patience on resolving our issue. Jared was very thorough and professional along with always taking the time to communicate with me what was taking place . Would highly recommend Jared and Intelligent Design to anyone who needs their services. We will continue to call Intelligent Design for any services we have in the future . Thank you , The Youngs", "date": "2023-01-23", "platform": "pulsem", "department": "HVAC" }, { "author": "Gloria Castle", "rating": 5, "text": "Great company with great employees, especially James Cavanaugh. They communicate with customers, fix what's needed and right what's wrong! I'm so glad I found them.", "date": "2023-01-23", "platform": "pulsem", "department": "General" }, { "author": "Mollie Miller ", "rating": 5, "text": "Always very progessional!", "date": "2023-01-21", "platform": "pulsem", "department": "General" }, { "author": "Karen Saber ", "rating": 5, "text": "I am overall very pleased with the workmanship of your employees, They are professionals. Thank you for your oversight.", "date": "2023-01-21", "platform": "pulsem", "department": "General" }, { "author": "Sam K", "rating": 5, "text": "Jonathan did a wonderful job coming out late and short notice to troubleshoot and repair an HVAC motor failure on a cold winter evening.", "date": "2023-01-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Peter Perona ", "rating": 5, "text": "Jared and Ryan were awesome. They worked well as a team and got the job done on time. They fixed our plumbing problems and we\u2019re very pleased with the outcome. Well done!", "date": "2023-01-20", "platform": "pulsem", "department": "Plumbing" }, { "author": "Kaitlyn Gillie ", "rating": 5, "text": "This is meant to be constructive criticism, not a complaint. Make sure we understand what you say. You mentioned old pipes, and I think you mentioned leaking, but we didn't realize that there was standing water beneath our sink until after you left. I'm guessing that is what you meant to bring to our attention, but we didn't realize that we had standing water. Make sure we know we have standing water or newly active leaks. Otherwise, we are happy.", "date": "2023-01-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Keith Deters", "rating": 5, "text": "Eli was very friendly and showed me all pictures concerning my unit.", "date": "2023-01-20", "platform": "pulsem", "department": "General" }, { "author": "Suzanne McCormick", "rating": 5, "text": "Chris was great, answered all of our questions. It's pretty overwhelming to have a surprise ~7k repair, but you all made it s smooth as it could be.", "date": "2023-01-20", "platform": "pulsem", "department": "General" }, { "author": "Keith Deters", "rating": 5, "text": "Rufus, was very upfront about what he was going to look at, in which all of the plumbing in the house was in very good shape according to what he saw. There was a problem that I brought up to him concerning the hot water heater, in which I asked for a price to repair the item, thinking that it would be much, much lower in cost than, the quoted price, in which I told him that this would not be something that I was willing to do. But other than that he was a very pleasant individual.", "date": "2023-01-20", "platform": "pulsem", "department": "HVAC" }, { "author": "Zach & Katrina Canfield", "rating": 5, "text": "Lo and Adam were a pleasure to have in our home. They explained the process and knocked out their tasks. Very well done job!!", "date": "2023-01-19", "platform": "pulsem", "department": "General" }, { "author": "Gene & Gloria Hoyme", "rating": 5, "text": "Great customer service and thoroughness!", "date": "2023-01-19", "platform": "pulsem", "department": "General" }, { "author": "Dulcie Martin ", "rating": 5, "text": "Explained everything clearly, very professional, hard working, identified issues missed by others", "date": "2023-01-19", "platform": "pulsem", "department": "General" }, { "author": "Stephanie Bond & Tom Wilson ", "rating": 5, "text": "All went well. Nice guy", "date": "2023-01-19", "platform": "pulsem", "department": "General" }, { "author": "Gene & Gloria Hoyme", "rating": 5, "text": "Your team did an excellent job as always!", "date": "2023-01-19", "platform": "pulsem", "department": "General" }, { "author": "Randall, Linda, Phillip & Ryan Ohaver", "rating": 5, "text": "Great experience. We'll educated. Very polite and patient. Answered all our questions. Great ethics.", "date": "2023-01-19", "platform": "pulsem", "department": "General" }, { "author": "Suzanne Pasqual ", "rating": 5, "text": "He was great, informative and understanding and reassuring. Made sure we understood the issue and the resolution. Very helpful", "date": "2023-01-18", "platform": "pulsem", "department": "General" }, { "author": "Diane Triant ", "rating": 5, "text": "My Technician Today Was Jordan Oliver! He Was Very Curtious & Professional! Absolutely Love Intelligent Air Design!!!", "date": "2023-01-18", "platform": "pulsem", "department": "General" }, { "author": "Tim Auth", "rating": 5, "text": "Fast Friendly & thorough service", "date": "2023-01-18", "platform": "pulsem", "department": "General" }, { "author": "Carole Brown", "rating": 5, "text": "Rufus did a great job.", "date": "2023-01-18", "platform": "pulsem", "department": "General" }, { "author": "Linda Snyder & Daniela Lax", "rating": 5, "text": "Nathan was excellent- professional and knowledgeable.", "date": "2023-01-18", "platform": "pulsem", "department": "General" }, { "author": "David Lea", "rating": 5, "text": "Appointment at 10. He called and said he would be early and was that OK. He was polite and helpful. He was done servicing the unit just a little after 10. Very happy to have him be on time in fact early instead of late waiting around for serviceman to arrive.", "date": "2023-01-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Paul Hamel / Jeanine Mailloux ", "rating": 5, "text": "Josh was great and was able to do what we needed and more", "date": "2023-01-18", "platform": "pulsem", "department": "General" }, { "author": "Karen Saber ", "rating": 5, "text": "Jacob keeps me informed about everything that is going on with our project to fix and renew water pipes in our 66 year-old home. He is a good supervisor when working with colleagues. Jacob is a fine representative for your company.", "date": "2023-01-18", "platform": "pulsem", "department": "HVAC" }, { "author": "Michael & Pamela Monke", "rating": 5, "text": "Was very happy to get same day service", "date": "2023-01-18", "platform": "pulsem", "department": "General" }, { "author": "Sharon Burns", "rating": 5, "text": "Rufus, our plumber was very knowledgeable, service oriented & professional! We still have more to do so we're glad we will have Rufus finish our project!", "date": "2023-01-17", "platform": "pulsem", "department": "Plumbing" }, { "author": "Constance Krug", "rating": 5, "text": "Zack Law was prompt, professional, courteous, thoughtful, and he did an incredibly thorough job of cleaning out my bathroom sink drain.", "date": "2023-01-17", "platform": "pulsem", "department": "HVAC" }, { "author": "Joyce Nutbrown", "rating": 5, "text": "He did as promised and everything he prescribed that's all I really ask him any service technician", "date": "2023-01-17", "platform": "pulsem", "department": "General" }, { "author": "Cheryl Kozloff", "rating": 5, "text": "friendly professional service", "date": "2023-01-17", "platform": "pulsem", "department": "General" }, { "author": "Endeliza Ramos & Austin St Thomas", "rating": 5, "text": "Great service! I appreciate the recommendations for upgrading and repairing the system.", "date": "2023-01-17", "platform": "pulsem", "department": "General" }, { "author": "Michael Oneal ", "rating": 5, "text": "Thank you We just bought the house and we are very happy to get the support for all our plumbing needs", "date": "2023-01-17", "platform": "pulsem", "department": "Plumbing" }, { "author": "John Kiber", "rating": 5, "text": "Great service and on time!", "date": "2023-01-16", "platform": "pulsem", "department": "General" }, { "author": "Holly Hearn", "rating": 5, "text": "Taylor was amazing! He went above and beyond the call of duty!", "date": "2023-01-16", "platform": "pulsem", "department": "General" }, { "author": "Aaron & Julie Wildman", "rating": 5, "text": "Chris was on time. Did a great job. Even showed me how to change filters in my whole house water filtration unit.", "date": "2023-01-16", "platform": "pulsem", "department": "General" }, { "author": "George Hathaway", "rating": 5, "text": "on time - knowledgable -", "date": "2023-01-13", "platform": "pulsem", "department": "General" }, { "author": "Emily Fernandez", "rating": 5, "text": "I was delighted by the service I received!", "date": "2023-01-13", "platform": "pulsem", "department": "General" }, { "author": "John & Toni Siler", "rating": 5, "text": "Jordon was a great technician.", "date": "2023-01-13", "platform": "pulsem", "department": "General" }, { "author": "Thomas & Tatiana Hladky", "rating": 5, "text": "Thanks Matt. We appreciate your professional approach to getting things completed", "date": "2023-01-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Elaine Cristan", "rating": 5, "text": "Rufus always does an amazing job.", "date": "2023-01-12", "platform": "pulsem", "department": "General" }, { "author": "Elaine Cristan", "rating": 5, "text": "Rufus and his team have always been so great and responsive. I am very happy with his service", "date": "2023-01-12", "platform": "pulsem", "department": "General" }, { "author": "Dennis Mack", "rating": 5, "text": "Justin and his assistant were extremely careful, very polite, and everything was done to beyond our expectations. We appreciate that we can trust what is said, and that it was a fair price. We liked that we were shown each step and what they were doing- even pictures! Thank you for making this a not so crappy (pun intended\ud83d\ude02) experience. Dennis and Penny", "date": "2023-01-12", "platform": "pulsem", "department": "HVAC" }, { "author": "Corey Ziem", "rating": 5, "text": "Rufus and Jason did excellent work. The install looks great. It was done in a timely manner and with professionalism. They offered to follow up the remaining installation, as well as any concerns or questions I would have. Did what they said they would do, when they said they would do it. That meant a lot to me. I have recommended this company before, I will again. It's the same service I came to expect from Wood's, a referral I got from Rosie on the house. Thank tou", "date": "2023-01-12", "platform": "pulsem", "department": "General" }, { "author": "Kathleen Sanderson", "rating": 5, "text": "James was his usual competent self when he serviced our A/C system yesterday. We've always been more than satisfied with his & Intelligent Design's services.", "date": "2023-01-12", "platform": "pulsem", "department": "General" }, { "author": "Darron Ingram", "rating": 5, "text": "Good service has continued.", "date": "2023-01-12", "platform": "pulsem", "department": "General" }, { "author": "Brent Nelson", "rating": 5, "text": "Great job very professional and thorough. Thanks a bunch.", "date": "2023-01-12", "platform": "pulsem", "department": "General" }, { "author": "Dennis Wilson", "rating": 5, "text": "The service has been outstanding. Had an issue with sales.", "date": "2023-01-12", "platform": "pulsem", "department": "General" }, { "author": "Karen Sharer", "rating": 5, "text": "Very knowledgeable and professional", "date": "2023-01-12", "platform": "pulsem", "department": "General" }, { "author": "Terri Smith", "rating": 5, "text": "Quality service. Excellent work! Customer service is exceptional!", "date": "2023-01-11", "platform": "pulsem", "department": "General" }, { "author": "Kathleen Sanderson", "rating": 5, "text": "We've been very happy over the years with Intelligent Design for our air-conditioning and heating needs. Marty Arvayo, a very personable guy, did a plumbing inspection of our property pointing out issues that need attention. We look forward to having the same kind of relationship with Intelligent Design's plumbing team as we do with the AC/heating team.", "date": "2023-01-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Dulcie Martin ", "rating": 5, "text": "Provided valuable feedback and explained everything", "date": "2023-01-11", "platform": "pulsem", "department": "HVAC" }, { "author": "Stehanie and Stefan Veatch", "rating": 5, "text": "Excellent! Very informative and friendly tech.", "date": "2023-01-10", "platform": "pulsem", "department": "General" }, { "author": "Karen Sharer", "rating": 5, "text": "Had numerous issues in beginning w timeline and complications it once the plumbing manager, Marty, became involved, he was able to get the project moving forward w different crew who were very knowledgeable and professional.", "date": "2023-01-10", "platform": "pulsem", "department": "Plumbing" }, { "author": "Larry Coleman", "rating": 5, "text": "Chris installed a gas line for my grill. Even though it took me 2 months from the time of the job estimate to get HOA approval, Chris completed the job exactly as we discussed during his initial visit. Thanks, Chris!", "date": "2023-01-10", "platform": "pulsem", "department": "HVAC" }, { "author": "Dave & Roxanne Duren Walters", "rating": 5, "text": "Justin is a ROCKSTAR!!", "date": "2023-01-09", "platform": "pulsem", "department": "General" }, { "author": "Steve Machtley", "rating": 5, "text": "There were 8 people who came to my property. The first who quoted and designed the project disappeared after the deposit. I think Justin led the project and was the superstar with exceptional attention to detail and care for my home. He was a great mentor to the other guys, was polite, thoughtful and communicated well. On the other hand, two of the individuals who came got into verbal arguments and I had to ask them to stop. Steve was a chain smoker and hacker/spitter which was disgusting. Not only did he not bother to step away from the open doors to the house, but he left his butts all over. This tarnished the image of an HVAC company representing fresh healthy air. To end on a positive note, Manny was another superstar. He did an excellent job, cleaned up after himself, and was a terrific communicator. Thank you for Justin and Manny who made this project a success despite the other issues.", "date": "2023-01-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Sherry & Mike Jelinek", "rating": 5, "text": "Professional as always!", "date": "2023-01-09", "platform": "pulsem", "department": "General" }, { "author": "Michele Portale", "rating": 5, "text": "Everything I've had done by Intelligent Design has been great. Good prices, great people and great work. The few times something needed tweaking, they always send the same person back very fast (within a day) and got it fixed. I've had at least 4 things done by them in the last year and a half and I wouldn't keep coming back to them if they didn't do good work and have competitive prices. Everyone I've dealt with, from the ladies at the office to the plumbers, electricians and HVAC people have all been the most pleasant, respectful, nicest people.", "date": "2023-01-09", "platform": "pulsem", "department": "HVAC" }, { "author": "Jordan Misner", "rating": 5, "text": "Wes did a very thorough job of looking at the problem and verifying its source. He fixed the problem and helped me understand the built in structure of our system and water flow through it.", "date": "2023-01-06", "platform": "pulsem", "department": "General" }, { "author": "David Thompson", "rating": 5, "text": "I would request these same guys again.", "date": "2023-01-06", "platform": "pulsem", "department": "General" }, { "author": "Robert Armentrout", "rating": 5, "text": "Chris was awesome. He kept me updated and answered all my questions. When a minor issue arose, he came fight back and resolved it", "date": "2023-01-06", "platform": "pulsem", "department": "HVAC" }, { "author": "Dave & Roxanne Duren Walters", "rating": 5, "text": "As always Intelligent Design came through and Jonathan is a ROCKSTAR!!", "date": "2023-01-05", "platform": "pulsem", "department": "General" }, { "author": "Mary Johnson ", "rating": 5, "text": "Very respectful. Thorough.", "date": "2023-01-05", "platform": "pulsem", "department": "General" }, { "author": "Richard Klassen", "rating": 5, "text": "Nicely patient with questions", "date": "2023-01-05", "platform": "pulsem", "department": "General" }, { "author": "Michele Portale", "rating": 5, "text": "I chose Andrew Dobbins because that's the name that came up when I was called this morning, but looking at his picture, that's not who came and his name is not on the list. It was your electrician, Brandon. Such a nice, professional guy! I'm very pleased with his work and just what a nice person he is. I must compliment you on all the people you employ. Everyone who has come to my house since you started doing work for me has been very nice and a pleasure to work with. Thank you!", "date": "2023-01-05", "platform": "pulsem", "department": "Electrical" }, { "author": "AAF Flanders", "rating": 5, "text": "Wes was really helpful in explaining everything. Call ahead and prompt.", "date": "2023-01-04", "platform": "pulsem", "department": "General" }, { "author": "Barbara Earling", "rating": 5, "text": "Very nice and listened to what the issue was and corrected it quickly.", "date": "2023-01-04", "platform": "pulsem", "department": "General" }, { "author": "James Mcphail", "rating": 5, "text": "Jordan Oliver was over yesterday to do scheduled check-up. He represented you very well. He was efficient, courteous, and a pleasure to have in our home. You are welcome to send him any time!", "date": "2023-01-04", "platform": "pulsem", "department": "General" }, { "author": "David Collins", "rating": 5, "text": "JP was great! I really enjoyed him. He was professional and kind and thorough. Thanks JP!", "date": "2023-01-04", "platform": "pulsem", "department": "General" }, { "author": "Jonathan Galina-Mehlman", "rating": 5, "text": "Wes was amazing, professional, fast, and friendly", "date": "2023-01-03", "platform": "pulsem", "department": "General" }, { "author": "Kristine Smith ", "rating": 5, "text": "Justin did a great job and was very professional. We will most likely stay with Intelligent Design as our go to for all of our plumbing needs. Thank you Justin!", "date": "2023-01-03", "platform": "pulsem", "department": "Plumbing" }, { "author": "Robert McCulloch", "rating": 5, "text": "Chris did an amazing job. Professional, efficient, and kept things clean. Great disposition and welcomed questions. Thank you Chris!!", "date": "2023-01-03", "platform": "pulsem", "department": "General" }, { "author": "Tom Moga ", "rating": 5, "text": "Excellent work very friendly and knowledgeable too", "date": "2022-12-30", "platform": "pulsem", "department": "General" }, { "author": "James McBride", "rating": 5, "text": "Taylor was terrific. Very knowledgeable. Explained all of our options. Found additional tax incentives. Didn\u2019t push us.", "date": "2022-12-30", "platform": "pulsem", "department": "General" }, { "author": "Charles Hintz", "rating": 5, "text": "A master electrician and a master diagnostician...", "date": "2022-12-30", "platform": "pulsem", "department": "Electrical" }, { "author": "Terri Smith", "rating": 5, "text": "Intelligent design is kind ,personable and respectful. They answered all my questions thoroughly. I appreciate their quality work!", "date": "2022-12-30", "platform": "pulsem", "department": "General" }, { "author": "Sylvia Spiegel", "rating": 5, "text": "You are very lucky to have Tyler. He and his crew did a great job. Thank you", "date": "2022-12-29", "platform": "pulsem", "department": "General" }, { "author": "David Thompson", "rating": 5, "text": "I will use you again in the future", "date": "2022-12-29", "platform": "pulsem", "department": "General" }, { "author": "Andrea Englemann", "rating": 5, "text": "Michael was a big help....informative and professional. I hope he continues to be my technician in the future. Thank you.", "date": "2022-12-28", "platform": "pulsem", "department": "General" }, { "author": "Ed Lowell", "rating": 5, "text": "Jacob did a great job", "date": "2022-12-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Larry Huff ", "rating": 5, "text": "Rufus was/is great, he was having real issue of finding the part to fix my issue. As the replacement apparently is not made anymore. He was able to improvise a repair. Hopefully, this fix will last longer than the previous repairs. This was the, I think the 3rd or 4 th repair. The original design was good, however the material was not so good.", "date": "2022-12-28", "platform": "pulsem", "department": "HVAC" }, { "author": "Charles Hintz", "rating": 5, "text": "Rufus was exceptional. His assistant caused a leak ... Rufus solved the problem and called the remediation service.", "date": "2022-12-27", "platform": "pulsem", "department": "Plumbing" }, { "author": "Stan Davis", "rating": 5, "text": "Fast Holiday response. Fixed the issue quickly.", "date": "2022-12-27", "platform": "pulsem", "department": "General" }, { "author": "Terri Smith", "rating": 5, "text": "Excellent customer service, personable, friendly. Answered every question. Thank you", "date": "2022-12-24", "platform": "pulsem", "department": "General" }, { "author": "Glen & Kristine Nishimura ", "rating": 5, "text": "Fast response, quality work, reasonable cost, personable and professional workers.", "date": "2022-12-22", "platform": "pulsem", "department": "General" }, { "author": "Robert Jordan", "rating": 5, "text": "Real nice, pleasant, yet professional. Enjoyed the experience and your men. Thank you", "date": "2022-12-22", "platform": "pulsem", "department": "General" }, { "author": "Chris & Katrina Pablo & Cassandra Ezzo & Math", "rating": 5, "text": "Frank was happy about the visit", "date": "2022-12-22", "platform": "pulsem", "department": "General" }, { "author": "Joel Henness", "rating": 5, "text": "Always great service from the Intelligent Design team; Jared and Ryan today. Let me know they were on the way for an on time appointment. Kept me informed throughout the process. Friendly, knowledgeable and professional at all times. Couldn't ask for anything more! Thank you Jared and Ryan!", "date": "2022-12-22", "platform": "pulsem", "department": "General" }, { "author": "Daniel Bonney ", "rating": 5, "text": "Excellent job done by Rufus and partner", "date": "2022-12-21", "platform": "pulsem", "department": "General" }, { "author": "Don Cox", "rating": 5, "text": "Recent interaction was positive.", "date": "2022-12-21", "platform": "pulsem", "department": "HVAC" }, { "author": "Bernie Colonna ", "rating": 5, "text": "Great job with scheduling", "date": "2022-12-20", "platform": "pulsem", "department": "General" }, { "author": " Elgin Avila", "rating": 5, "text": "our technician was very polite, willing to answer our questions, and thorough.", "date": "2022-12-19", "platform": "pulsem", "department": "General" }, { "author": "Gloria Castle", "rating": 5, "text": "James Cavanaugh was my serviceman and I can't say enough good things about him. He came into a situation that was an ethical and technical nightmare, but he was able to assess the state of my system correctly and salvage the things that had been done wrong. He is honest, incredibly thorough and very efficient. He also explained what had been unnecessarily changed in the system I'd purchased and helped me to find a financial solution that would ease the insult of dealing with a company with no scruples. Thank you again James!", "date": "2022-12-19", "platform": "pulsem", "department": "General" }, { "author": "David Smith", "rating": 5, "text": "Efficient and personable", "date": "2022-12-19", "platform": "pulsem", "department": "General" }, { "author": "Suzanne Pasqual ", "rating": 5, "text": "Kind, fast and efficient. Always a gooed experience with intelligent design", "date": "2022-12-18", "platform": "pulsem", "department": "General" }, { "author": "Joseph Carter", "rating": 5, "text": "Please see my Google response submitted already in this review.", "date": "2022-12-16", "platform": "pulsem", "department": "General" }, { "author": "Ryan Wong", "rating": 5, "text": "Great work. Friendly thorough. Went above and beyond.", "date": "2022-12-16", "platform": "pulsem", "department": "General" }, { "author": "Michele Portale", "rating": 5, "text": "Jacob and his partner were very thorough and did a great job. They put up with me coming out and asking questions, which they answered clearly and in layman's terms. I was very pleased with how it looks and how clean everything was when they finished. They even put back all the things we had to move to open the workroom up to make it easier for them to work. Very nice guys!", "date": "2022-12-16", "platform": "pulsem", "department": "HVAC" }, { "author": "Jeff Kantor", "rating": 5, "text": "Very courteous and clearly explained service and concerns", "date": "2022-12-15", "platform": "pulsem", "department": "General" }, { "author": "AAF Flanders", "rating": 5, "text": "Wes explained everything well and quick, quality service.", "date": "2022-12-15", "platform": "pulsem", "department": "General" }, { "author": "Michele Portale", "rating": 5, "text": "I've had nothing but great service from Intelligent Design. Samuel was great and kept me fully informed about the shape my mini-split is in.", "date": "2022-12-15", "platform": "pulsem", "department": "General" }, { "author": "Tom & Pam Gerber", "rating": 5, "text": "Justin was terrific when he did our plumbing inspection last month and was even better today when he came back to repair the items he identified in his inspection. Justin is so professional and polite. He should be commended.", "date": "2022-12-15", "platform": "pulsem", "department": "HVAC" }, { "author": "Joseph & Susan Weinberg", "rating": 5, "text": "Answers my questions with his knowledge", "date": "2022-12-15", "platform": "pulsem", "department": "General" }, { "author": "Don Gray", "rating": 5, "text": "Jonathan and Kyle were great!", "date": "2022-12-15", "platform": "pulsem", "department": "General" }, { "author": "Tim Gawla ", "rating": 5, "text": "We were happy with Taylor\u2019s service.", "date": "2022-12-15", "platform": "pulsem", "department": "General" }, { "author": "Tim Gawla ", "rating": 5, "text": "We were very happy with the service.", "date": "2022-12-15", "platform": "pulsem", "department": "General" }, { "author": "Joseph & Susan Weinberg", "rating": 5, "text": "Super professional and nice guys too!", "date": "2022-12-15", "platform": "pulsem", "department": "General" }, { "author": "Karol Hartmann", "rating": 5, "text": "I'm sorry I didn't get the names of the two fellows who came to divide some electrical outlets in the garage, They were here working on this almost 5 hours, having to get some extra equipment, and did a great job. He also showed me how everything was going to work from now on, which was very kind of him. They did a great job!", "date": "2022-12-15", "platform": "pulsem", "department": "Electrical" }, { "author": "Scott & Denise Osborne", "rating": 5, "text": "Very much appreciate Jared\u2019s plumbing evaluation. Was careful to include sewer shutoff valves, water heater function (one part needed replacement). Interior of home thoroughly checked. Respectful, professional, skilled. Thank you!", "date": "2022-12-14", "platform": "pulsem", "department": "HVAC" }, { "author": "Ivonne Dowdy", "rating": 5, "text": "The only comment I have is that I noticed that Michael had not cleaned up the area after installation of the electrical cord; there were pieces of dark debris that I swept up with a brush and dustpan.", "date": "2022-12-14", "platform": "pulsem", "department": "Electrical" }, { "author": "Melissa Moser", "rating": 5, "text": "Great service, professional and personable.", "date": "2022-12-13", "platform": "pulsem", "department": "General" }, { "author": "Brian Young", "rating": 5, "text": "Rufus and his partner did an excellent job. They were very cordial and polite and it was a pleasure having them to do the work.", "date": "2022-12-13", "platform": "pulsem", "department": "General" }, { "author": "Geoffrey Wilson", "rating": 5, "text": "Very responsive service calls.", "date": "2022-12-13", "platform": "pulsem", "department": "General" }, { "author": "Cathy Schwader", "rating": 5, "text": "Prompt, pleasant and efficient. Thank you!", "date": "2022-12-13", "platform": "pulsem", "department": "General" }, { "author": "Yvonne Montejano", "rating": 5, "text": "Sayge was very professional and thorough.", "date": "2026-05-29", "platform": "google", "department": "General" }, { "author": "Courtney Wills", "rating": 5, "text": "Sage was amazing! Great communication and efficient! He explained everything that was going on and was very friendly. Bonus points for being nice to my little boy and bringing homemade cookies :)", "date": "2026-05-29", "platform": "google", "department": "General" }, { "author": "Djuanz 15", "rating": 5, "text": "It was very nice experience, very thorough, and kind.", "date": "2026-05-29", "platform": "google", "department": "General" }, { "author": "Danny Radan", "rating": 5, "text": "You absolutely should have intelligent design do any service you need, do not look elsewhere. I had a previous hvac person perform a cleaning (no where near intelligent design performance of deep cleaning) which he did 20 minutes of work and only made small change compared to intelligent design actually making my house cooler then it ever has been before. I have signed on for their membership so they can help continue my preventative care for my home and would urge others as well. Thank you personally to Jordin and Dominick", "date": "2026-05-28", "platform": "google", "department": "HVAC" }, { "author": "Ralph Burgher", "rating": 5, "text": "Adam was fantastic. Found the problems and completed a quick fix additional parts are located. I am very glad I called intelligent design to look at my HVAC system.", "date": "2026-05-27", "platform": "google", "department": "HVAC" }, { "author": "Regina Foster", "rating": 5, "text": "Stage was awesome, we will definitely request him again. He cleaned and serviced the air conditioners . Thanks Sayge.,", "date": "2026-05-22", "platform": "google", "department": "General" }, { "author": "Leslie McCowan", "rating": 5, "text": "Intelligence Design is a complete scam!! They pretend to offer a free HVC evaluation. They then fabricate a problem and ask for thousands of dollars to repair it. They use old fashioned coercion, and scare tactics. They asked for 5000$ for a unit that was serviced easily for 500$. Be careful who you let into your home. Always get a second opinion and NEVER trust Intelligence Design in Tucson Arizona.", "date": "2026-05-22", "platform": "google", "department": "HVAC" }, { "author": "T Matelson", "rating": 5, "text": "Thank you Adam and Nate for the tremendous service on my HVAC system, a maintenance visit that went the extra mile. I will now benefit from purchase of a new state-of-the-art Indoor Air Quality unit to protect me from the substantial dust + particulates that abound in Southern Arizona. Happily, the AC unit got cleaned of the leaves + debris, inevitable in a treed, windy environment. Glad for the tips for me on keeping it cleaner to run better, helpful advice about running the system fan seasonally to get the best results from this high performance system. Happy to be confident I have what I was promised.", "date": "2026-05-21", "platform": "google", "department": "HVAC" }, { "author": "ITEOTWAWKIAIFF", "rating": 5, "text": "Update to my review May 2026: I am growing tired of this company and their relentless push to get everyone on a subscription plan. I got voicemail saying my solar wasn\u2019t working and they should come check it out for $129 but would waive the fee if I sign up for their subscription service. I checked my APP and solar seems to be working properly. So, either they see something I don\u2019t, or they are hoping I\u2019d say come out and check then I\u2019m trapped paying. Very disappointed in the way this world is going and IDESIGN is perpetuating the downfall. IMHO Original review: JP and Alex came out to do our service today. They were both excellent. Friendly. Great customer service. Thanks guys!", "date": "2026-05-21", "platform": "google", "department": "Solar" }, { "author": "Judy Spencer", "rating": 5, "text": "Very efficient and great service", "date": "2026-05-20", "platform": "google", "department": "General" }, { "author": "Jessica Knapp", "rating": 5, "text": "They took care of our mini-split issue, quickly and efficiently. Thank you!", "date": "2026-05-20", "platform": "google", "department": "General" }, { "author": "John Harmon", "rating": 5, "text": "Anthony, the technician, came out and fixed our spigot. Appreciate the service", "date": "2026-05-19", "platform": "google", "department": "General" }, { "author": "Katie Campbell", "rating": 5, "text": "Had an amazing experience with this company today. Sayge showed up right on time, called beforehand like promised, and was professional from start to finish. He even brought fresh cookies from the company, which was such a thoughtful touch. He was also incredibly patient and understanding while I was working from home, making sure to wait until I was available to talk instead of interrupting me while I was busy. That level of consideration honestly stood out right away. He took the time to thoroughly inspect everything, explained things in a way that was easy to understand, and handled a few fixes super quickly. You could tell he genuinely cared about doing quality work and making sure everything was checked properly instead of rushing through the appointment. At the end, Sayge went over all of their recommendations with me and even had the owner, Tim, on the phone to answer questions. What I appreciated most was that there was absolutely no pressure to sign or commit to anything on the spot. They completely respected that I wanted to discuss everything with my dad first, which honestly says a lot about the company. The entire experience was smooth, professional, and stress-free \u2014 even my dog approved, and was happy to let Sayge hang out In our home for a while . I would absolutely recommend them to anyone needing AC service.", "date": "2026-05-19", "platform": "google", "department": "HVAC" }, { "author": "Nancy Mellan", "rating": 5, "text": "we recently had a new water heater installed by Mr. McCay of Intelligent Design AC. Mr. McCay was very professional and detailed in his work. He explained clearly, everything he was attending to as well as advising us on the new water heater size and functioning. We have been long time customers of Intelligent Design and have been very impressed with their work.", "date": "2026-05-18", "platform": "google", "department": "HVAC" }, { "author": "E S", "rating": 5, "text": "Jordan does a quality professional service that is informative and thorough. Friendly and efficient makes him a pleasure to deal with.", "date": "2026-05-18", "platform": "google", "department": "General" }, { "author": "Barbara", "rating": 5, "text": "I recently had work done in my home by Intelligent Design, and I am extremely pleased with the results. The HVAC technicians were doing my yearly checkup when I noticed a water leak in the bathroom. The leak was inside the wall, and I had to re-pipe my home. The plumbing team was efficient and knowledgeable, quickly resolving all issues and ensuring everything ran smoothly. The subcontracted drywall repairs were seamless, with the crew leaving no trace of the previous damage and providing a perfectly finished surface. The HVAC team doing my yearly service was professional and thorough, optimizing my system for comfort and energy efficiency. Overall, the quality of work and attention to detail across all services exceeded my expectations. I highly recommend their services to anyone looking for reliable and skilled professionals.\ud83d\ude0a Jason and Josh just finished the plumbing repairs at my home. They were both professional and friendly. They worked as a team to complete the work. I was walked through what they had done and everything was done to my satisfaction. \ud83d\ude00", "date": "2026-05-15", "platform": "google", "department": "HVAC" }, { "author": "Lori Prince", "rating": 5, "text": "Erik H was very thorough and explained everything in a way I was able to understand. He was very kind in explaining everything.", "date": "2026-05-14", "platform": "google", "department": "General" }, { "author": "J. Doyle", "rating": 5, "text": "Adam was at our home within hours of us calling. What an absolute wonderful human and technician!! So very kind and explained everything. I didn\u2019t understand several things and he took the time to make sure I understood with kindness. What a great person! Thank you Adam!!", "date": "2026-05-13", "platform": "google", "department": "General" }, { "author": "Kitt Farrell-Poe", "rating": 5, "text": "Steve and Brian installed my 2 mini-splits with professionalism, and they respected both me and my home. Awesome folks. Troy and Patrick also worked hard to meet my needs. Thank you all!", "date": "2026-05-13", "platform": "google", "department": "General" }, { "author": "Merrill Sproul", "rating": 5, "text": "True came by today to perform pre-summer preventative maintenance on our HVAC system. He identified that there was too much dust built up on the blower fan. We authorized him to remove and clean the blades. He explained everything in a manner that was understandable. He is a delightful young man and a credit to I2.", "date": "2026-05-13", "platform": "google", "department": "HVAC" }, { "author": "Josh", "rating": 5, "text": "Fantastic service, very fast and friendly, and we love the new sink! Would highly recommend Intelligent Design for your plumbing needs. McKay was particularly helpful and informative, and does great work.", "date": "2026-05-13", "platform": "google", "department": "Plumbing" }, { "author": "Betty", "rating": 5, "text": "Erik H was prompt, worked quickly and provided a masterful job! Very pleased and welcome him to my group of ID professionals", "date": "2026-05-13", "platform": "google", "department": "General" }, { "author": "Roger Harned", "rating": 5, "text": "Our experience with Estevan was great! We want him back every time to service our home units!", "date": "2026-05-12", "platform": "google", "department": "HVAC" }, { "author": "Jennie Watkin", "rating": 5, "text": "I had a great experience with Anthony Brown. He replaced my water heater on a quick, efficient manner. He was very professional and helpful! Don't hesitate to use Intelligent Design. Mark, who works on the office was also helpful and responsive to my concerns!", "date": "2026-05-12", "platform": "google", "department": "HVAC" }, { "author": "Kimberly Williams", "rating": 5, "text": "Sayge, Was polite and thorough with our preventative maintenance appointment. He took the time to explain all that he did and what we could do to improve our system performance. We trust Intelligent Design and feel they have always operated with integrity with us.", "date": "2026-05-11", "platform": "google", "department": "General" }, { "author": "randy aguirre", "rating": 5, "text": "Sayge was professional, informative, honest, and polite.", "date": "2026-05-11", "platform": "google", "department": "General" }, { "author": "Ginger Montgomery", "rating": 5, "text": "Adam came out to service our Hvac. He was professional, friendly, and informative about all we needed done. He showed us pictures and we went out and looked at what needed to be done si we could make an informed decision. World recommend his services", "date": "2026-05-11", "platform": "google", "department": "HVAC" }, { "author": "Art Chavez", "rating": 5, "text": "Love our Technician McCay! He is very personable, knowledgeable and professional. He has excellent communication skills!", "date": "2026-05-10", "platform": "google", "department": "General" }, { "author": "Benny Marin", "rating": 5, "text": "First time I ever dealt with Intelligent Design and I was blown away by their outstanding customer service working me into their already full schedule, thank you Mark! The technician dispatched to my home (Octavio) was courteous, professional, and stayed the course until my many AC issues were resolved. I cannot thank Octavio or Intelligent Design enough and endorse them 100%. And by the way, love your commercial!", "date": "2026-05-09", "platform": "google", "department": "HVAC" }, { "author": "Melissa Wil", "rating": 5, "text": "Octavio was extremely helpful and dedicated to ensuring our AC was repaired correctly and fully functional. Additionally he was very through in his explanations of his repairs and parts that where needed. We will definitely be requesting him for any future HVAC needs.", "date": "2026-05-09", "platform": "google", "department": "HVAC" }, { "author": "Jeanne M. Collins", "rating": 5, "text": "Adam came out to do the yearly maintenance on our AC unit. He found a couple of small issues which he was able to fix. I love Adam\u2019s approach of explaining what he was doing so I had a complete understanding of what was being done. He was very knowledgeable which gives me the confidence to request him to be the person I want to come out here the next time. Adam has a great personality and is very upbeat and professional. Thanks Adam!!", "date": "2026-05-07", "platform": "google", "department": "HVAC" }, { "author": "Jackie Lawrence", "rating": 5, "text": "My old house needed a new water heater and a functional water shut off valve. My technician McKay Barley was knowledgeable, thorough and helpful in explaining the process of replacement and repair. No surprises and the usual quality job from this company & this workman!", "date": "2026-05-06", "platform": "google", "department": "HVAC" }, { "author": "Kathleen Wischmeyer", "rating": 5, "text": "Tyler came out SAME day and did a great job unclogging my system and went the extra mile cleaning up. I would highly recommend Intelligent Design and Tyler! I\u2019m definitely telling everyone I know!", "date": "2026-05-06", "platform": "google", "department": "General" }, { "author": "Victor Canoy", "rating": 5, "text": "Octavio did an excellent and He was very knowledgeable about his work and went above and beyond my expectations.", "date": "2026-05-06", "platform": "google", "department": "General" }, { "author": "D Roc", "rating": 5, "text": "Sage was great. Super friendly and very informative.", "date": "2026-05-04", "platform": "google", "department": "General" }, { "author": "Cathy Swager", "rating": 5, "text": "Kevin and Adrian were quick, knowledgeable and took all the boxes for recycling! We really appreciate all they did!", "date": "2026-05-01", "platform": "google", "department": "General" }, { "author": "edward urig", "rating": 5, "text": "Intelligent Design lives up to its name. Our technician was outstanding and stayed until the job was done correctly. Thanks", "date": "2026-05-01", "platform": "google", "department": "General" }, { "author": "Johnny Lundstrom", "rating": 5, "text": "Intelligent Design sent out an HVAC technician today by the name of Sage. He serviced our air conditioning unit today and his attention to detail, explication of service and friendly attitude were a refreshing reminder of what customer service is all about. Intelligent design has been servicing our unit for approximately 6 years and we really appreciate the quality employees they hire. Thank you", "date": "2026-04-29", "platform": "google", "department": "HVAC" }, { "author": "Penny Fisher", "rating": 5, "text": "Justin was very professional and informative we have used intelligent design for several services.", "date": "2026-04-29", "platform": "google", "department": "General" }, { "author": "Shirley Gray", "rating": 5, "text": "Chris and Alex did the install of our new heating and cooling unit. They were amazing in their attention to detail. We so appreciated how hard they worked. Alex was thorough in explaining everything to us. We loved the new unit immediately. Yesterday, Adam and Loretta sealed our ductwork, which will help my allergies considerably. They were also amazing workers. Yea, team! April 29 2026 Sayge was amazing in his attention to detail, thorough explanations, and taking the time to check everything with my HVAC system. Good job, kiddo!!!", "date": "2026-04-29", "platform": "google", "department": "HVAC" }, { "author": "sadiedog96", "rating": 5, "text": "I have another good review for intelligent design of Tucson. Kevin and Brian came out today for Electrical review and they were very professional gave me great advice for additions to my house. All of the technicians that come out here have always given me great advice about my house and information that I did not know. Thank you, Mary Heffner", "date": "2026-04-28", "platform": "google", "department": "Electrical" }, { "author": "Susan Rogers", "rating": 5, "text": "Sayge was very pleasant and did his job very well. Even our cat liked him.", "date": "2026-04-27", "platform": "google", "department": "General" }, { "author": "T G", "rating": 5, "text": "Sayge and Jordin provided excellent customer service during my AC tune-up. They answered all of my questions clearly and were very helpful throughout the process. I highly recommend Intelligent Design.", "date": "2026-04-24", "platform": "google", "department": "HVAC" }, { "author": "Estevan Ellingsworth", "rating": 5, "text": "Jordin was awesome and witty.", "date": "2026-04-23", "platform": "google", "department": "General" }, { "author": "Alfredo Mesa", "rating": 5, "text": "I\u2019d like to give a shout-out to Service Tech Jonathan for his professionalism and the thorough maintenance he performed on my AC unit. He took the time to clearly explain the results of the service without applying any pressure to purchase additional products or services. He made thoughtful recommendations but ultimately left the decision entirely up to me, which I really appreciated.", "date": "2026-04-23", "platform": "google", "department": "HVAC" }, { "author": "Beth J", "rating": 5, "text": "Sayge did a great job. He's friendly & helpful. He had good suggestions. He cleaned up the filters nicely. He has great HVAC costumer service!!!!", "date": "2026-04-23", "platform": "google", "department": "HVAC" }, { "author": "Lorraine Bourgoin", "rating": 5, "text": "Robert Balderrama demonstrated such honest commitment to handle his responsibility to me as a customer. I also recognized his allegiance, respect and trust in the company he represents. Very professional and impressive. I hope to be able to manage the cost of their duct cleaning service in the near future.", "date": "2026-04-22", "platform": "google", "department": "General" }, { "author": "Sherlynna Lee Wong", "rating": 5, "text": "Ryan Sandoval (who came highly recommended by a neighbor) was very professional and personable. He took the time to listen and informed me what to expect. Once he was done with the inspection, he was patient in walking me through all the details of his findings and answering all my questions. When he came back a few days later to perform the work, he was meticulous, thorough, and kept me updated on the process. Once the work was completed, he once again was thorough in explaining to me all that was done and showed me the comparative video footage. I am confident he did the job really well and I should have nicely flowing drain pipes for a long time. Thank you so much Ryan!", "date": "2026-04-22", "platform": "google", "department": "HVAC" }, { "author": "Melanie Isa", "rating": 5, "text": "McKay was fast and efficient with our plumbing services. We\u2019ve trusted Intelligent Design with our HVAC and plumbing needs.", "date": "2026-04-21", "platform": "google", "department": "HVAC" }, { "author": "Stephen DArrigo", "rating": 5, "text": "Tyler was great. Super chill and nice to talk to. Went around and did his thing and all was well.", "date": "2026-04-17", "platform": "google", "department": "General" }, { "author": "Sid Neeto", "rating": 5, "text": "I am the type of person who gets a bit anxious when new people come to do work in my house for the first time. Making an appointment was very easy. Erik H. came out to do an estimate for the work I wanted done. His appearnace (dress and demeanor) was that of a consummate professional. An appointment to do the work was set up soon thereafter. Erik H. arrived exactly when he said he would. He was personable and communicated well. He performed the work in an organized and professional manner , was was respectful of property, making sure each area he worked in was clean before he proceeded to the next. He was knowledeagble and instilled confidence in me that the work was performed properly. Upon completion, he made sure that I was satisfied with the work performed and whether there were any questions or concerns. It was a great experience overall.", "date": "2026-04-17", "platform": "google", "department": "HVAC" }, { "author": "Kay1197", "rating": 5, "text": "TJ Palmore explained everything very thoroughly and more than once. The needed work is a lot of money to me, and he was very patient in reviewing what work is needed (or not needed necessarily for my situation). He spent a lot of time and went over the details repeatedly. He showed me many photos, which I appreciate. I'm grateful for his expertise and patience. The HVAC system repair WILL be done. This was the inspection...and more. For the inspection, I paid $129. His visit was beyond what was required, so thank you TJ!", "date": "2026-04-16", "platform": "google", "department": "HVAC" }, { "author": "Leo Reynaga", "rating": 5, "text": "Great experience overall Erik Hermansen. He added outlets and repaired several light fixtures with high quality work. He took the time to clearly explain our options before starting, which we really appreciated. The job was completed efficiently and at a very reasonable price. Highly recommend.", "date": "2026-04-16", "platform": "google", "department": "General" }, { "author": "Ted Murdock", "rating": 5, "text": "Kevin and Brian did a great job we appreciate it", "date": "2026-04-16", "platform": "google", "department": "General" }, { "author": "Jessie Anaya", "rating": 5, "text": "Logan installed the new water heater after ours was leaking. He was extremely careful and intentional not to hit anything in our small space. Thank you Logan for being professional, respectful and friendly during the install! Intelligent Design showed up when the plumbing company we pay a monthly fee wouldn't make time.", "date": "2026-04-16", "platform": "google", "department": "HVAC" }, { "author": "Brian Johnson", "rating": 5, "text": "Danny was very easy to work with. He was knowledgeable and polite. If I ever need help again, I will insist on him.", "date": "2026-04-15", "platform": "google", "department": "General" }, { "author": "Justine Lewis", "rating": 5, "text": "As a buyer's real estate agent I was impressed with Logan as he very calmly and diligently dealt with a piece of equipment that needed some attention. He was able to efficiently repair the problem and able to provide us the most important sewer scope that we needed. I will definitely choose Intelligent Design Air Conditioning, Plumbing, Solar & Electric for all my future inspection needs. Thank you Logan and the entire team at Intelligent Design.", "date": "2026-04-15", "platform": "google", "department": "Plumbing" }, { "author": "Michele Cais", "rating": 5, "text": "So far so Good. Anthony has been the best! He\u2019s gone to bat with my insurance company and won the battle. I highly recommend Intelligent Design to anyone and everyone if you want the job done. They had to remove and reinstall the solar panels in order to do the new roof. Everything works better now than it did before.", "date": "2026-04-14", "platform": "google", "department": "Solar" }, { "author": "Charles Hintz", "rating": 5, "text": "Erik H did a great job installing new undercounter LEDs, fixing a failed GFI and installing light timers. He explained my options quoted a price and delivered on time. What a pleasure. CBH", "date": "2026-04-09", "platform": "google", "department": "General" }, { "author": "Gregory Gonzales", "rating": 5, "text": "McKay rocked it! He replaced the water heater and installed a filter for the house while my wife and I bummed around on our day off. He kept me updated as he went, explained how to take care of and use the system, and took care replacing old pipes that some folks might have had trouble with. Great service. I'll use them again and recommend them as well.", "date": "2026-04-09", "platform": "google", "department": "HVAC" }, { "author": "Kathy F", "rating": 5, "text": "Erik H was professional gave me many options and he deserves a raisin salary", "date": "2026-04-09", "platform": "google", "department": "General" }, { "author": "Patrick", "rating": 5, "text": "Brandon was fantastic. His inspection was thorough and very detailed with all of his findings. He was patient and explained his recommendations. Justin and Jeremy came out to do the actual install, and both were very professional and clearly communicated what was being done. Install and cleanup was done, and was everything I hoped for. Would recommend this company to anyone who asks!", "date": "2026-04-08", "platform": "google", "department": "HVAC" }, { "author": "Jim McDougall", "rating": 5, "text": "We are so impressed with the knowledge of Logan and Emily. With the horrible experience with Strongbuilt, it is refreshing to have a reputable company as Intelligent Design handle our dangerous gas leak situation we have had for 16 days with our gas being red tagged from SW Gas. Logan and Emily spent an extensive time with us explaining details and all our options. We thank these two and the company as a whole for their assistance. Best regards to all. Jim and Linda", "date": "2026-04-08", "platform": "google", "department": "Plumbing" }, { "author": "Tammy Welshons", "rating": 5, "text": "I found Logan to be great, have great people skills very polite, very attentive and I would recommend him to anybody. McKay was awesome with putting in the softener and water heater. Great personality and people skills. Awesome job guy!!!!!!", "date": "2026-04-07", "platform": "google", "department": "HVAC" }, { "author": "Craig Sharpe", "rating": 5, "text": "I don't think intelligent design gets enough credit for their electrical department. Erik hermansen is an amazing, Imaginative electrical engineer who really knows his business. He got my whole power system in a much more safe state with surge suppression on both the AC and whole house. Plus swapped out breakers that were not standard in the box that would have attracted inspection from an insurance inspector. Not that they were dangerous, just they were the wrong brand. And I paid a very reasonable price and feeling much more confident about my house's power. Including my solar setup. Much more redundant now. I will post a picture here of Erik. Nicest guy you'll ever meet and really explains it to you very well.", "date": "2026-04-07", "platform": "google", "department": "HVAC" }, { "author": "Jennifer Lohmeier", "rating": 5, "text": "We had Nathan Wolfe come to our home on 4/3/26. He was very knowledgeable and incredibly thorough and found things that had gone unchecked on our HVAC system from other companies during previous maintenance checks.", "date": "2026-04-07", "platform": "google", "department": "HVAC" }, { "author": "Diane M", "rating": 5, "text": "Logan and Emily were great!", "date": "2026-04-07", "platform": "google", "department": "General" }, { "author": "Catherine Stewart", "rating": 5, "text": "I had Chris come out to assess a leak in my back yard. He confirmed it was a water line so I then use my water and sewer warranty to get it fixed for free. He was reassuring and my Lab Zander gave him a gold star too! Great service for both plumbing and A/C services! I have a maintenance agreement so they come out 3 times a year and I feel they give me good information and good advice. Just had Jake repair my A/C. Parts needed to be ordered and took over a week to get here with the pandemic issues. Jake set up a one-room A/C to tide me over and worked late the day the part came in to make sure I didn\u2019t have to spend another hot day (97) without my whole house being chill. He also came over when I tripped a circuit and got the temp A/C running again. I truly believe Jake is the kind of young man who really cares about customers and goes above and beyond to help! He\u2019s my favorite and I always ask for him! And my dog Zander thinks Jake walks on water which is definitely a 5 star review! Catherine Todd came out to service my HVAC and found mold so I needed a part which I had trouble financing. He left them a few minutes later came back and said let\u2019s try our old finance company. They approved the loan and now my air is much cleaner, and with my severe asthma I am so grateful Todd went beyond the regular great help this company gives and took that extra time to really help me! Thanks Todd! I called his boss to brag on him and he\u2019s been teased all day! This company is wonderful and their staff turnover is very low because they treat staff like family! Catherine January 2022 Two days later my tankless water heater died and I called Gabriel who has come out in the past and is honest and very dedicated to doing the best work possible. He asked me to take a picture of my dead tank and from that was able to bring me a much better brand of heater first thing the next day. He was unable to finish installing it because it needed different wiring so he called in electricians Adam and Matt and they all worked late to make sure I had hot water the same day. Gabe also reached Amy at the office and she had my loan expanded to add the new work. Again, they went out of their way to take care of me, and I will always remain a customer and fan of Gabe and his great team. Catherine Brandon came out to do my winter service and was very nice and explained my thermostat for me ( again)! I realize that my contract will be up this year and will definitely continue with this excellent company! All the techs who come out are helpful and love my dog which makes them super dudes for me! Catherine 3/14/24 Jacob came out to inspect my plumbing and cleaned my tankless water heater. He gave me some recommendations for some other work and helped me prioritize what needs to done when. I like seeing the big picture because I can\u2019t afford to do it all now but can budget for it. He is very helpful and my pup loves him! These guys are all dog lovers and take time to pet and love on my dog! An extra bonus Preston Burt came out to check my roof and solar panels and reassured me all is well. I needed a check up for a Heloc loan and he rearranged his schedule for me. I am a member so there was no charge for this. I have recommended Preston to my neighbor because I was very pleased with his assessment and report. I always get excellent results with Intelligent Design! 4/6/26: McKay came to repipe my main line from the alley to my house and put in new cut off valves. He worked so hard and was so patient cutting through some old concrete and weeds. He earned his Doublewide in Heaven\u201d as my Tennessee friend used to say! And posed with Zander for a picture too! I definitely recommend McKay and Intelligent Design for any future projects. I\u2019ve been a customer for many years and am always amazed at the quality of their work and their kind and professional technicians. Here is a photo of McKay with Zander!", "date": "2026-04-06", "platform": "google", "department": "HVAC" }, { "author": "Stephen Kelly", "rating": 5, "text": "Excellent experience with Anthony Brown. He arrived when he said he would, took the time to work with the manufacturer (Bosch) of an unfamiliar tankless water heater and remedied the problem. Certainly 5 stars and I will use again in the future for my plumbing needs.", "date": "2026-04-06", "platform": "google", "department": "HVAC" }, { "author": "Gerald Jordan", "rating": 5, "text": "Technician Jordan Oliver did a great job.", "date": "2026-04-06", "platform": "google", "department": "General" }, { "author": "michael septoff", "rating": 5, "text": "Logan is a neat guy, very professional and still manages to be fun to work with.", "date": "2026-04-04", "platform": "google", "department": "General" }, { "author": "James Shak", "rating": 5, "text": "Anthony was amazing! He was very professional and had a great personality. He came checked out our water pressure, water softener, and our water heater! He then switched out or kitchen faucet very quickly and made sure everything was to our liking. I would definitely recommend him for your next service!", "date": "2026-04-02", "platform": "google", "department": "HVAC" }, { "author": "Rhonda Smith", "rating": 5, "text": "Thank you for the excellent response, professional support, and service. Logan absolutely went above and beyond. He kept us informed all through the process. He was friendly, easy to talk to and answered every question. I highly recommend Intelligent Design Air Conditioning, Plumbing, Solar and Electric. They responded to a plumbing issue but I will not hesitate to call them again for their other specialties.", "date": "2026-04-01", "platform": "google", "department": "Plumbing" }, { "author": "Rob Chen", "rating": 5, "text": "Good and efficient service.", "date": "2026-04-01", "platform": "google", "department": "General" }, { "author": "Old Chicago", "rating": 5, "text": "Professional and Polite. Inspection and addressed concerns.", "date": "2026-04-01", "platform": "google", "department": "General" }, { "author": "Abel Alvarez", "rating": 5, "text": "EDIT: Tyler Smalling was the plumber Intelligent Design had sent when we were having issues with our clogged toilet. Tyler showed up, assessed the situation and within a minute he was done. Super professional and I'm thankful for the job he did. JP did an amazing job when it came to diagnosing the issues with my AC and thermostat. He gave me some awesome tips to maintain my AC and furnace. It's my first home and I'm definitely a newbie when it comes to my systems so his input was greatly appreciated.", "date": "2026-04-01", "platform": "google", "department": "HVAC" }, { "author": "Merrill Cochran", "rating": 5, "text": "We had Nathan come out today! Amazing customer service he answered all our questions and did a great Job. We are very happy with the service !", "date": "2026-04-01", "platform": "google", "department": "General" }, { "author": "Craig Preston", "rating": 5, "text": "Nate\u2019s great. Everything went fine. Competent, pleasant. Highly recommend.", "date": "2026-03-31", "platform": "google", "department": "General" }, { "author": "Robert Cramer", "rating": 5, "text": "Erik H. did a great job and was very friendly. Awesome service!", "date": "2026-03-31", "platform": "google", "department": "General" }, { "author": "Josh Brooks", "rating": 5, "text": "Logan was absolutely terrific. He trouble shooted our severely clogged sink. Was incredibly thorough and courteous and neat. The best.", "date": "2026-03-31", "platform": "google", "department": "General" }, { "author": "Christian Gerardo Israel Ozorio", "rating": 5, "text": "Quick, professional, and skilled", "date": "2026-03-30", "platform": "google", "department": "General" }, { "author": "Linda Topping", "rating": 5, "text": "Eric H did a complete electrical inspection of the house and replaced and corrected several deficiencies that he found plus added a ceiling fan I added to his list. He is so efficient and pays attention to all details. I am very impressed that he was able to single handedly complete his list plus the job I added. He retained a positive and attitude throughout the entire process. Great guy!!", "date": "2026-03-30", "platform": "google", "department": "HVAC" }, { "author": "Joseph Swager", "rating": 5, "text": "We had a leak at the meter, and had Tucson Water out then Intellegent Design came out. This team was efficient, thorough and got the job done in 1 day! Very respectful of property. We have had Intelligent Design for years and they just don't disappoint.", "date": "2026-03-27", "platform": "google", "department": "Plumbing" }, { "author": "Ricardo R. Rodriguez", "rating": 5, "text": "Adam and Sayge did a great job servicing our ac unit today!! They were very thorough and professional on the job!! Explained what needed to be fixed and very helpful explaining any questions we had!! Looking forward to working with them in the future!!", "date": "2026-03-27", "platform": "google", "department": "HVAC" }, { "author": "Paul Henrikson", "rating": 5, "text": "Very satisfied with tankless water service and under sink repairs. Polite and professional.", "date": "2026-03-26", "platform": "google", "department": "General" }, { "author": "David Zill", "rating": 5, "text": "Troy did a great job with our AC service. Explained the issues we have, and walked us through the options available to us. Customer service is usually the main thing lacking in businesses these days....not with these guys. Top notch service!", "date": "2026-03-25", "platform": "google", "department": "HVAC" }, { "author": "Sandy Metzger", "rating": 5, "text": "Jack at Intelligent Design was exceptional and completely turned a difficult experience into a very positive one. From the moment he arrived, his knowledge, professionalism, and experience were immediately evident. He took the time to carefully assess everything, explain what needed to be addressed, and ensure every detail was handled correctly. What stood out most was his genuine commitment to doing the job right. He was patient, thorough, and went above and beyond to make sure we felt informed and confident throughout the entire process. His honesty, attention to detail, and problem-solving ability truly set him apart. It is rare to find someone with this level of skill and dedication. Jack not only corrected the issues, but also restored our confidence through the quality of his work and the way he handled everything. We are truly grateful for his outstanding service and highly recommend him to anyone looking for dependable, knowledgeable, and professional help.", "date": "2026-03-25", "platform": "google", "department": "HVAC" }, { "author": "Lynn Martin Sanchez", "rating": 5, "text": "I had a hot water heater and toilet replaced, among other things. My service was excellent. And that is all due to ANTHONY BROWN who went above and beyond to fix everything, give excellent advice, and work around my schedule. Anthony is the very best: friendly, professional, a kind and generous man. I won't have anyone else. Ask for him by name! He will not disappoint!", "date": "2026-03-25", "platform": "google", "department": "HVAC" }, { "author": "Bunni Howard", "rating": 5, "text": "Superior service. Erik H did an outstanding job I would highly recommend him for any electrical projects that you may have", "date": "2026-03-25", "platform": "google", "department": "Electrical" }, { "author": "Kelly Shanks", "rating": 5, "text": "Noah was polite personable and got the job done on time.", "date": "2026-03-24", "platform": "google", "department": "General" }, { "author": "Mary Veres", "rating": 5, "text": "Octavio did a great job. He was on time and careful in his work as I work from home and it was a work day. He took photos and showed me my system\u2019s insides to see how clean it is. I definitely recommend this company for HVAC servicing.", "date": "2026-03-23", "platform": "google", "department": "HVAC" }, { "author": "Steven Graybar", "rating": 5, "text": "Octavio was kind, thoughtful, and highly skilled. I recommend him and his work without reservation.", "date": "2026-03-22", "platform": "google", "department": "General" }, { "author": "Vector Sucks", "rating": 5, "text": "Standing behind their work, making things right.", "date": "2026-03-21", "platform": "google", "department": "General" }, { "author": "Collin Moss", "rating": 5, "text": "TJ is so knowledgeable and solved all my issues.", "date": "2026-03-20", "platform": "google", "department": "General" }, { "author": "Mary Spyros", "rating": 5, "text": "I had a very positive experience with Erik H ....he did a. Dry good job both times he was here. In addition, he educated me about the breakers and a lot of other hints. Thank you for employing him! Mary I had a very good experience with my HVAC services today. Nathan and True did a very thorough inspection of all by equipment and both were knowledgeable and very customer oriented. Thank you for such a great service.", "date": "2026-03-18", "platform": "google", "department": "HVAC" }, { "author": "Kate Sanderson", "rating": 5, "text": "I called Intelligent Design in the morning and asked if there was any hope of a service call on the same day. The service rep asked if the situation was an emergency and I had to honestly say no. They has several emergencies at the time but they would try to get to get a technician out. At approximately 4:00 PM two technicians were at my door. They took pictures of the problem with the ac unit so there was no doubt of the reason for the failure. They had part they needed and the air conditioner running in 20 minutes. The Techs were just great. The price of repair was reasonable. They had to clean the evap coils and replace the inline current controller. I will of course call them if we have another problem with our A C", "date": "2026-03-17", "platform": "google", "department": "HVAC" }, { "author": "Gilbert Lozano", "rating": 5, "text": "I had a great experience with Intelligent Design today! Erik electrical technician, he worked hard and professional. He is a talented carrying individual and loves the work he does, especially for making other people\u2019s lives better with the knowledgeable work he does! Intelligent Design is lucky to have him on their staff. I will definitely have them back to do some more work in my home, you can trust him to do outstanding work in your home as well! I give this Company 10 stars along with Erik!\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f Gil Lozano", "date": "2026-03-16", "platform": "google", "department": "HVAC" }, { "author": "Barbara Earling", "rating": 5, "text": "This is the second time Kyle came to my home, He is a great guy and dedicated to his job and I requested him to install a surge protector to my furnace. Great company", "date": "2026-03-16", "platform": "google", "department": "HVAC" }, { "author": "Dan Adams", "rating": 5, "text": "Adam was great. Found issues with cooling quickly. Decided to replace system. Intelligent Design will have system replaced this week. Highly recommend.", "date": "2026-03-16", "platform": "google", "department": "HVAC" }, { "author": "Roone McKaig", "rating": 5, "text": "Octavio serviced both of our AC units today and did an excellent job. He was very thorough, professional, and communicated clearly throughout the process. He took the time to check everything carefully and explain what he was doing, which I really appreciated. It\u2019s clear he takes pride in his work. I highly recommend Octavio and the team at Intelligent Design.", "date": "2026-03-16", "platform": "google", "department": "HVAC" }, { "author": "Michael Walton", "rating": 5, "text": "My house had a plumbing leak in a ceiling that I could not locate even after removing the damaged ceiling. Tyler M. took the time to carefully review the possible sources, create a plan for minimum drywall repair, and did find the very slow leak. Final Grade: A+, Tyler showed respect for my house, my time, and did a great job on a difficult leak that worked its way through a wall and ceiling to where it finally appeared.", "date": "2026-03-16", "platform": "google", "department": "Plumbing" }, { "author": "Kathleen Sinclair", "rating": 5, "text": "Britney and Jonathan did a through inspection and clear explanation of work to be performed.", "date": "2026-03-12", "platform": "google", "department": "General" }, { "author": "Chris Jeschor", "rating": 5, "text": "Jonathan Smith did the summer maintenance for our HVAC on 3/11/2026. He was on time, pleasant, knowledgeable, answering all of our questions, and very thorough and professional when checking out our system. I highly recommend him!", "date": "2026-03-12", "platform": "google", "department": "HVAC" }, { "author": "Erick Stone", "rating": 5, "text": "Ohh, he was so absolutely adorable.My dogs wanted to eat him up. So hard to find honest, upfront people who provide such an essential service.Well, look no further, because intelligent design fits that category.A rare unicorn.", "date": "2026-03-10", "platform": "google", "department": "General" }, { "author": "Dawn Janov", "rating": 5, "text": "Best service call ever. Love this company and Octavio was knowledgeable and presented his findings easily for me to understand. Tim Powers, supervisor went over an. The repair costs and in order of fixable plans.", "date": "2026-03-10", "platform": "google", "department": "General" }, { "author": "Bill B\u00e9langer", "rating": 5, "text": "Great service. Our humidifier wasn't installed exactly as it should have been since we kept our own controller. It didn't work exactly as I expected for the first few days, but once Amber put us in touch with Anthony, bingo. He even came the first day he was contacted after his shift in the evening to get us going. Understand this was a whole house humidifier so it not working day one was in no way an emergency, yet Anthony treated it as one. Awesome service. I may have finally found our go-to HVAC and plumbing people. Couldn't be happier.", "date": "2026-03-09", "platform": "google", "department": "HVAC" }, { "author": "Leo Ryan", "rating": 5, "text": "Fabian did a great job of answering my questions ..explaining what he was doing..showed me how old parts were wearing and spent a lot of time figuring out the right solution He arrived on time and was very professional..thanks Fabian and intelligent design..i am as always very glad that intelligent design is the company i work with for my a/c heating and plumbing jobs.. thanks.very pleased", "date": "2026-03-09", "platform": "google", "department": "HVAC" }, { "author": "Scott Brewer", "rating": 5, "text": "Great guy. Kind and considerate and knowledgeable of the units.", "date": "2026-03-06", "platform": "google", "department": "General" }, { "author": "Kanchana Hettiarachchi", "rating": 5, "text": "Intelligent Design completed the work efficiently and ensured everything was done to a high standard. After finishing, they clearly explained the work performed, answered questions, and made sure I understood how everything was set up and operating. \ud83d\udc4d", "date": "2026-03-06", "platform": "google", "department": "General" }, { "author": "DeeDee Leotie", "rating": 5, "text": "ZIGGY was very professional He told me what the problem was and how he was goin to fix it, also he gave me important information on questions that I had...will recommend to others", "date": "2026-03-06", "platform": "google", "department": "General" }, { "author": "Jeffrey Wood", "rating": 5, "text": "Corbin was very helpful and professional. I'm happy to have him come back and do the repairs we discussed and he never tried to sell me what I didn't need", "date": "2026-03-06", "platform": "google", "department": "HVAC" }, { "author": "Gary Peak", "rating": 5, "text": "The multiple electrical issues at my home were attended to by Eric H of Intelligent Design. Eric H was very prompt, personable, professional, competent and courteous. Excellent job! Thank you. - Steve N.", "date": "2026-03-05", "platform": "google", "department": "Electrical" }, { "author": "Louise Moreno", "rating": 5, "text": "Noah did an inspection of our duct work and checked our windows and doors for leaks. We knew we had a problem because we had a room that just never seemed as cool as the rest of the house. Sure enough, we could see the thermal imaging of the amount of heat coming in and we felt the decline in the duct. Noah explained how we can fix it and what his company can do also. Very knowledgeable and very thorough. Highly recommend this business.", "date": "2026-03-05", "platform": "google", "department": "HVAC" }, { "author": "Cally Marcuson", "rating": 5, "text": "Erik did a fabulous job with my electrical needs.", "date": "2026-03-03", "platform": "google", "department": "Electrical" }, { "author": "Michael Pozarowski", "rating": 5, "text": "Robert and his assistant were very knowledgeable and courteous while they were adding an air purifier to my HVAC system. I recommend Intelligent Designs when anyone asks me about HVAC issues.", "date": "2026-03-03", "platform": "google", "department": "HVAC" }, { "author": "Robert Lohayza", "rating": 5, "text": "Jason was personable, honest and fair. If we go forward on our project or other service related issues, he\u2019ll get the call. Thanks, ID.", "date": "2026-03-03", "platform": "google", "department": "General" }, { "author": "Josh Hoogeveen", "rating": 5, "text": "Shayne and his partner were amazing help getting my toliet in working order quickly! Will definitely be using this company again for my plumbing needs!", "date": "2026-03-03", "platform": "google", "department": "Plumbing" }, { "author": "LeAnn Kysar", "rating": 5, "text": "Matt Davis knows all things Solar! Very personable and he really helped me with my system.", "date": "2026-03-03", "platform": "google", "department": "Solar" }, { "author": "Jeff Vanderford", "rating": 5, "text": "Jonathan, with Intelligent Design, came out to service our AC unit and did a great job. He was courteous, professional, and he sure knew what he was doing. We ran into some issues, but he was helpful and willing to work through them. I recommend Jonathan to be your AC tech.", "date": "2026-03-01", "platform": "google", "department": "HVAC" }, { "author": "Diane Borkowski", "rating": 5, "text": "Tj and Britney performed as expected as 5 star service", "date": "2026-02-28", "platform": "google", "department": "General" }, { "author": "Wayne Bretl", "rating": 5, "text": "Tj and Britney rapid response and got everything arranged for a very quick service !!", "date": "2026-02-28", "platform": "google", "department": "General" }, { "author": "Nicole S", "rating": 5, "text": "Excellent service, easy/fast scheduling. Arrived on time, great communication. Friendly, professional, and extremely knowledgeable technicians. Love that they put shoe covers on their shoes! They explained everything and answered all of my questions. Highly recommend!", "date": "2026-02-27", "platform": "google", "department": "General" }, { "author": "Dave Walters", "rating": 5, "text": "TJ and Britney ROCKS!!!!", "date": "2026-02-27", "platform": "google", "department": "General" }, { "author": "Brian Selvy", "rating": 5, "text": "Erik did a great job repairing some issues I had and installing some safety features on the house. He's super friendly and professional. I highly recommend him and Intelligent Designs for electrical work.", "date": "2026-02-27", "platform": "google", "department": "Electrical" }, { "author": "Debra Claunch", "rating": 5, "text": "Five star always professional knowledge on time every time, friendly, joyful, and pleasant person to have in your home", "date": "2026-02-27", "platform": "google", "department": "General" }, { "author": "Chuck Mardon", "rating": 5, "text": "Daniel arrived and estimated the job within a reasonable amount, then the work was accomplished in the time frame mentioned. Professional and respectful. Will definitely use again, but I would not like to need one, but if I do I know who to call.", "date": "2026-02-26", "platform": "google", "department": "HVAC" }, { "author": "Sheryl Letson", "rating": 5, "text": "We loved the team that came and cleaned our A/C system and duct work. And installed a clean air system! Stedmond was exceptional! Very professional and super nice. Great overall experience!", "date": "2026-02-26", "platform": "google", "department": "General" }, { "author": "Nancy Harden", "rating": 5, "text": "Great service from Tyler", "date": "2026-02-26", "platform": "google", "department": "General" }, { "author": "Eugene Duda", "rating": 5, "text": "I have a water heater damage, leaking water at the base. Jack is very professional, focused on understanding what needs to be done and provides you with different options to resolve your issue. He is very personal individual.", "date": "2026-02-26", "platform": "google", "department": "HVAC" }, { "author": "Jayme Gonzalez", "rating": 5, "text": "Tim did a great job explaining the job estimate to me.", "date": "2026-02-26", "platform": "google", "department": "General" }, { "author": "Weston Hass", "rating": 5, "text": "TJ and Britney. Great job", "date": "2026-02-25", "platform": "google", "department": "General" }, { "author": "Joe Decker", "rating": 5, "text": "Jonathan was amazing. I was running a few minutes late He was happy to wait for just a bit. Good honest, reliable service thank you so much!", "date": "2026-02-25", "platform": "google", "department": "General" }, { "author": "Scott Blanchat", "rating": 5, "text": "An inspector named Alex Johnson inspected our roof and was incredibly thorough. Very professional.", "date": "2026-02-25", "platform": "google", "department": "Roofing" }, { "author": "Kay Santarelli", "rating": 5, "text": "Tj and Britney polite, informed, no arm twisting, always been satisfied with intelligent design. Ps he's handsome and and beautiful \ud83d\ude0d", "date": "2026-02-25", "platform": "google", "department": "General" }, { "author": "Frederick Sparks", "rating": 5, "text": "Very pleased with the service. He found the problem and it was repaired immediately . Definitely recommend Intelligent Design and Marty.", "date": "2026-02-25", "platform": "google", "department": "General" }, { "author": "Bill Neely", "rating": 5, "text": "Excellent work and very nice.He completed the job and used his source of knowledge from his peers if he ran into a problem.This shows me a lot not afraid to ask for help.Professional!", "date": "2026-02-25", "platform": "google", "department": "General" }, { "author": "Tracy Lynn Cole", "rating": 5, "text": "I had a great experience working with Intelligent Design, led by Aaron Patronski and his assistant. They were professional, responsive, and highly detail-oriented throughout the entire process. Aaron clearly understands his clients\u2019 vision and delivers high-quality results, and his assistant ensured everything stayed organized and on track. I highly recommend their team for anyone seeking reliable and exceptional service.", "date": "2026-02-24", "platform": "google", "department": "HVAC" }, { "author": "T C", "rating": 5, "text": "I had a great experience working with Intelligent Design, led by Aaron Patronski and his assistant. They were professional, responsive, and highly detail-oriented throughout the entire process. Aaron clearly understands his clients\u2019 vision and delivers high-quality results, and his assistant ensured everything stayed organized and on track. I highly recommend their team for anyone seeking reliable and exceptional service.", "date": "2026-02-24", "platform": "google", "department": "HVAC" }, { "author": "Art Miranda", "rating": 5, "text": "Britney and Tj were amazing! They look at everything.and gave us a amazing deal. They also did amazing work!", "date": "2026-02-24", "platform": "google", "department": "General" }, { "author": "Robert Denison", "rating": 5, "text": "Kyle did wonderful service work on our HVAC. He was a pleasure to have on our home and was clearly very good at his job.", "date": "2026-02-24", "platform": "google", "department": "HVAC" }, { "author": "Terry Werft", "rating": 5, "text": "Corbin Minor repaired my heating system. He was extremely personable and did an excellent job. He also replaced a battery in my smoke detector which was not a part of my original request. I was very satisfied with his services.", "date": "2026-02-24", "platform": "google", "department": "HVAC" }, { "author": "Thomas White", "rating": 5, "text": "Nate and Brittany were thorough and pleasant to deal with. Their explanation of what they found were complete and easily understood.", "date": "2026-02-23", "platform": "google", "department": "General" }, { "author": "Rachel Goodman", "rating": 5, "text": "Erik was so honest it made me feel good about needing to fix things in my home. ! Way to go. He came back today and fixed my bathroom fixture and breaker box and I feel much safer and I'm delighted to have a functional light in my bathroom", "date": "2026-02-23", "platform": "google", "department": "HVAC" }, { "author": "Dennis Metzger", "rating": 5, "text": "JP was awesome and will try and use him for any service I might have!", "date": "2026-02-23", "platform": "google", "department": "General" }, { "author": "Stan C Swank", "rating": 5, "text": "Always great service, prompt.", "date": "2026-02-23", "platform": "google", "department": "General" }, { "author": "Micah Polston", "rating": 5, "text": "Jake arrived ahead of schedule, and greeted me in a positive, respectful, and courteous manner. He allowed me to explain the problem, in detail, before asking questions or making suggestions. Jake offered to take me through his HVAC inspection, while he was doing it, step-by-step. Afterwards, he clearly outlined several courses of action, the pros/cons (including cost), without trying to influence my decision with his personal opinion. Jake answered all my questions directly, and included specifics (nothing vague or generic). He scheduled a follow up visit to install the required parts. The return visit was just as professional as the first, accommodating my family's schedule and completing work efficiently. I highly recommend Jake and Intelligent Design to take care of your HVAC needs. Update: 2026-02-22 True & Tav came by and we supper polite and respectful. Another great experience, HVAC running strong.", "date": "2026-02-23", "platform": "google", "department": "HVAC" }, { "author": "Kris", "rating": 5, "text": "Noah came out and checked my houses roof, and metal porches to see if there was any damages. Everything was at correct pitch and shingles still looked good. I need other work, but not related. He was on time, very polite and did everything I asked", "date": "2026-02-23", "platform": "google", "department": "Roofing" }, { "author": "Jeffrey Kantor", "rating": 5, "text": "Jordan Lovelace was super efficient and friendly", "date": "2026-02-21", "platform": "google", "department": "HVAC" }, { "author": "Eric Davis", "rating": 5, "text": "Russ and Brittany competed a professional and quality service today. It was complete and they did not rush. There's always opportunity to improve the system so be aware you'll likely talk to management at the end of the appointment.", "date": "2026-02-21", "platform": "google", "department": "General" }, { "author": "Brian Levin", "rating": 5, "text": "A huge thank you to Erik for all the work done to upgrade our electric to code at the panel, smoke/carbon dioxide detectors, and outlets. Excellent service, recommendations, repairs, and upgrades.", "date": "2026-02-20", "platform": "google", "department": "Electrical" }, { "author": "Fran Weinzettle", "rating": 5, "text": "Just had a superior experience with your representative Brittany and Russ. Courteous, knowledgeable, efficient, and professional. Diagnosed the problem with our air conditioner and promptly ordered parts to restore our system. Highly recommend!!!", "date": "2026-02-20", "platform": "google", "department": "General" }, { "author": "S Reynolds", "rating": 5, "text": "True and Jonathan provided wonderful service they are welcome in my home anytime!! Thank you Mariza is great! She was very patient and worked with my work schedule. She explained the roofing services and the products they use very well. Great service!", "date": "2026-02-20", "platform": "google", "department": "Roofing" }, { "author": "Jim and Karol Pobrislo", "rating": 5, "text": "Jordan and Sayge are great! They are keepers HVAc pros", "date": "2026-02-20", "platform": "google", "department": "HVAC" }, { "author": "rick cosca", "rating": 5, "text": "Shane Wyatt and his assistant were extremely knowledgeable, on time and professional in their drain cleaning services. I would recommend them to anyone...They also offer hydro drain cleaning services!", "date": "2026-02-19", "platform": "google", "department": "General" }, { "author": "Scot Harrison", "rating": 5, "text": "We have the extended care plan so it\u2019s included (highly recommend). But Jordin and Sayge were efficient, knowledgeable, and respectful of our space and time.", "date": "2026-02-18", "platform": "google", "department": "HVAC" }, { "author": "sue chimos", "rating": 5, "text": "Jonathan and Brittany did awesome work. thorough, professional, competent, and friendly. I can\u2019t say anything more than that because they just did a great job.", "date": "2026-02-18", "platform": "google", "department": "General" }, { "author": "Leslie Medalie", "rating": 5, "text": "Jordin and Sayge were excellent. Very professional and took care of the problem immediately!", "date": "2026-02-18", "platform": "google", "department": "General" }, { "author": "Thomas K", "rating": 5, "text": "Very well mannered employees. Brittany and Jonathan performed a thorough study of the equipment and showed me photos of things that need to be addressed.", "date": "2026-02-18", "platform": "google", "department": "General" }, { "author": "Ken Harry", "rating": 5, "text": "Jordin and Sayge werewonderful! They were very efficient and explained a few things I wasn\u2019t sure about. I\u2019d welcome them back for service calls anytime.", "date": "2026-02-18", "platform": "google", "department": "HVAC" }, { "author": "Staci Burger", "rating": 5, "text": "Fantastic experience working with Intelligent Design! Erik and Adrian are skilled and knowledgeable. They worked together with a fun and confident demeanor. Erik listened during the consultation and understood the electrical work we were needing to have done in our space. When he and Adrian returned to complete the work order they did so without any issues. Truly was a positive experience working with them both. Bonus stars for their attention to detail and cleaning up before leaving! I am attaching a few photos of a small part of the work they efficiently completed.", "date": "2026-02-17", "platform": "google", "department": "HVAC" }, { "author": "Madelon Cook", "rating": 5, "text": "A wonderful, knowledgeable technician for my Trane", "date": "2026-02-17", "platform": "google", "department": "General" }, { "author": "Robby B", "rating": 5, "text": "Good service. On time.", "date": "2026-02-17", "platform": "google", "department": "General" }, { "author": "Tom Blegstad", "rating": 5, "text": "Erik did an excellent job today!", "date": "2026-02-16", "platform": "google", "department": "General" }, { "author": "Kyle Creviston", "rating": 5, "text": "Great Job Jordan! Was the best service guy!", "date": "2026-02-13", "platform": "google", "department": "General" }, { "author": "Sheree Futch", "rating": 5, "text": "Fabian did a great job with our plumbing issue. He was very nice and professional, and was able to resolve our plumbing problem quickly.", "date": "2026-02-13", "platform": "google", "department": "Plumbing" }, { "author": "Ted Roberts", "rating": 5, "text": "Awesome job by Ryan. Plus some great visiting.", "date": "2026-02-12", "platform": "google", "department": "General" }, { "author": "Rita Ellsworth", "rating": 5, "text": "Jordin & Sage were great! They called to see if they could come a little early (which I love!) Both guys were very professional & friendly - explaining the process and quickly addressing my questions/concerns. Thank you!", "date": "2026-02-12", "platform": "google", "department": "General" }, { "author": "daniel pittman", "rating": 5, "text": "Very punctual professional well informed. Get me updated of everything that was done wonderful job", "date": "2026-02-12", "platform": "google", "department": "General" }, { "author": "Julia Shafer", "rating": 5, "text": "Intelligent Design is an excellent company. I was sent a photo of Anthony, the gentleman who worked on my water heater. He was very professional, and he explained exactly what his company would be doing to replace my water heater. He ws also pleasant and very respectful. I would highly recommend Intelligent Design.", "date": "2026-02-11", "platform": "google", "department": "HVAC" }, { "author": "kathleen friedman", "rating": 5, "text": "Your technicians were awesome! They were kind, professional, helpful and very efficient. They deserve a raise in salary since they are the one-on-one face of your company! 2/11/26 Jack deserves a big raise in his salary! He was kind, friendly, competent and explained it all to me. Please know i applaud him!", "date": "2026-02-11", "platform": "google", "department": "HVAC" }, { "author": "lynnebill", "rating": 5, "text": "I am a long time customer of Intelligent Design and couldn\u2019t be happier. The customer service is outstanding. Everyone I have dealt with has been courteous, friendly efficient and professional. I feel very well taken care of and I\u2019m grateful for their attention to detail. Many thanks. Lynne Flower", "date": "2026-02-11", "platform": "google", "department": "General" }, { "author": "Sandra Valencia", "rating": 5, "text": "Had to post a review about our Intelligent Design Technician Nathan and he was amazing. He did a thorough job with his inspection complete with photos and reminders for keeping our system going. Thank you Nathan, you were fantastic.", "date": "2026-02-11", "platform": "google", "department": "General" }, { "author": "Joshua King", "rating": 5, "text": "Absolutely love Adam, his work, his rapport, his communication, and his friendly attitude towards myself, my wife, our dogs, and even our tortoises! He is a great guy and his work speaks for itself! I would highly recommend his work for any Home!! Thank you again Adam my wife and I are grateful! And I know are dogs are as well!", "date": "2026-02-11", "platform": "google", "department": "General" }, { "author": "Praveen Sridhar", "rating": 5, "text": "Erik di a great job, very thorough!", "date": "2026-02-10", "platform": "google", "department": "General" }, { "author": "Aaron Mease", "rating": 5, "text": "Danny and Cash we\u2019re absolutely stupendous. They were extremely punctual, informative, and explained the situation that we could easily understand. This has been one of the best experiences I\u2019ve had in years with a company If I could give them 10 stars I would.", "date": "2026-02-10", "platform": "google", "department": "General" }, { "author": "D Dunn", "rating": 5, "text": "James was very professional and knowledgeable when troubleshooting my AC issue. He found a blown fuse and did not have one because of the age of the unit. He took the time to get one from the local hardware store. He walked me through the testing and conclusions. He also went over repair and replacement options. Nathan was very professional and took care of some small issues. Explained everything well.", "date": "2026-02-10", "platform": "google", "department": "HVAC" }, { "author": "Jeanne McDowell", "rating": 5, "text": "Nathan performed an excellent service and informed us of our options.", "date": "2026-02-10", "platform": "google", "department": "General" }, { "author": "Larry Butterfield", "rating": 5, "text": "He was knowledgeable and training another tech. In and out in about 45 minutes.", "date": "2026-02-09", "platform": "google", "department": "General" }, { "author": "Jason Colucci", "rating": 5, "text": "Very prompt well explained", "date": "2026-02-07", "platform": "google", "department": "General" }, { "author": "Wendy Goodman", "rating": 5, "text": "Steadman, True and Kyle did preventative maintenance on our HVAC unit. They meticulously cleaned it of all the debris that got past our paper filter and into the system. They installed a special filter that will prevent it from happening again, and will also filter toxins from the air. The three men worked collaboratively for a number of hours until the job was complete. They were very polite and kind.", "date": "2026-02-06", "platform": "google", "department": "HVAC" }, { "author": "Walker Foard", "rating": 5, "text": "We had Adam and Corbyn out for a bi annual HVAC check up. Not only were they technically very expert, but they were very pleasant to deal with. In addition, they loved our dog, and she seemed to like them as well. :-)", "date": "2026-02-06", "platform": "google", "department": "HVAC" }, { "author": "Kylie Campbell", "rating": 5, "text": "Erik was fantastic. Very polite, friendly, and informative!", "date": "2026-02-06", "platform": "google", "department": "General" }, { "author": "Greg Barber", "rating": 5, "text": "Intelligent Design did a great job with my system maintenance. Jordin was very knowledgeable and did a great job answering all of my questions. Excellent service.", "date": "2026-02-06", "platform": "google", "department": "General" }, { "author": "Andrew Ebaugh", "rating": 5, "text": "Thanks for the HVAC work Tav & Corbin!", "date": "2026-02-05", "platform": "google", "department": "HVAC" }, { "author": "Sandie Golliher", "rating": 5, "text": "Knowledgeable, friendly, clean, service oriented. Jonathan came with his own equipment. Changed our filters. Cleaned the vent.", "date": "2026-02-05", "platform": "google", "department": "General" }, { "author": "Kevin Heinrich", "rating": 5, "text": "Erik was very helpful in diagnosing and troubleshooting our electrical issues. 5 star agent for being personable and informative.", "date": "2026-02-05", "platform": "google", "department": "Electrical" }, { "author": "Richard Pfeifer", "rating": 5, "text": "Very happy with the service and work that Anthony did !!!", "date": "2026-02-04", "platform": "google", "department": "General" }, { "author": "Joemilie Torres", "rating": 5, "text": "Great experience with Noah from Intelligent Design. I contacted him for a roof repair quote and couldn\u2019t be happier with the service. He was kind, patient, and very professional and took the time to explain our options in a way that actually made sense. He worked with us to find an affordable solution instead of trying to upsell. Refreshing and trustworthy and would highly recommend! -Abner", "date": "2026-02-04", "platform": "google", "department": "HVAC" }, { "author": "S. A.", "rating": 5, "text": "Erik done amazing job! Thanks", "date": "2026-02-04", "platform": "google", "department": "General" }, { "author": "Richard Backus", "rating": 5, "text": "Jonathan &Tru were great representatives of your Co.", "date": "2026-02-03", "platform": "google", "department": "General" }, { "author": "Nezam Haider", "rating": 5, "text": "Impressed with his professionalism very thorough and helpful!", "date": "2026-02-03", "platform": "google", "department": "General" }, { "author": "Aaron Lindahl", "rating": 5, "text": "Knowledgeable and personable.", "date": "2026-02-02", "platform": "google", "department": "General" }, { "author": "Kristie Stewart", "rating": 5, "text": "Erik was completely professional and pleasant and thorough and I would absolutely have him come back and work on my house. I am a completely satisfied customer gold stars for Eric he's a rockstar aloha", "date": "2026-01-31", "platform": "google", "department": "HVAC" }, { "author": "Kathy Hatcher", "rating": 5, "text": "Great, friendly service!", "date": "2026-01-30", "platform": "google", "department": "General" }, { "author": "Leila Bowie", "rating": 5, "text": "Adam and Nate came out to evaluate my situation and gave me some insight on what my options are rather than just installing a complete new system. Didn\u2019t try to take advantage of a senior citizen! I appreciate honesty and these two gentleman. 200%", "date": "2026-01-30", "platform": "google", "department": "General" }, { "author": "Michael Sarras, Jr", "rating": 5, "text": "Excellent service by highly trained individuals. Robert from Intelligent Design was fantastic.", "date": "2026-01-29", "platform": "google", "department": "General" }, { "author": "Sam Simon", "rating": 5, "text": "Excellent service from Riley. Professional and prompt.", "date": "2026-01-29", "platform": "google", "department": "General" }, { "author": "Chuck Abell", "rating": 5, "text": "Congenial and professional. Took care of business and respected property.", "date": "2026-01-29", "platform": "google", "department": "General" }, { "author": "Julie Wegner", "rating": 5, "text": "Kyle did a great job on installing the filtration device on my HVAC. Prior to this appt he came by to make sure the measurements were correct so there would be no delay in installation once all the parts were available. He was on time and called to let me know he was on his way. He had a trainee with him and it appeared he had a great interaction with him - it looked like a real learning experience. After installation he made sure everything worked and showed me how to change the filter, especially making note of the tricky parts of replacement. Finally he went above and beyond this job by making sure all parts of my hvac was we\u2019re working. Overall a great experience! Thank you. Ryan Sandoval was very thorough with the plumbing inspection. He identified some potential issues that will need some work and explained the issues each time. He also checked my water heater and found that the anode rod was covered in calcium. He removed and replaced it. Overall a great job and respectful. Much appreciated. My HVAC technician today was Elyjah Hicks. He called ahead to let me know he was on his way and arrived in a timely manner. He also sent a picture, so I knew who would be coming in my house. Once he arrived he checked my thermostat and then got up on the roof. He took about 45 minutes to check all the systems and took pictures of each inspection item. He replaced a part that had failed and made sure everything was working before he left. Overall, Elyjah was efficient and thorough. Much appreciated.", "date": "2026-01-29", "platform": "google", "department": "HVAC" }, { "author": "Victor Lowensten", "rating": 5, "text": "Adam did an amazing job at our check-up/maintenance appointment. He was beyond knowledgeable and informed me of what is to come based on the life of all of our units (heat/ac). I will recommend this company, especially Adam to anyone I know that is in need of any maintenance or service!", "date": "2026-01-28", "platform": "google", "department": "HVAC" }, { "author": "Russell Naber", "rating": 5, "text": "Troubleshooted and found bad optimizer producing low voltage on one panel Reasonable pricing on troubleshooting", "date": "2026-01-26", "platform": "google", "department": "General" }, { "author": "sundevil00 sundevil00", "rating": 5, "text": "Fabian and his assistant Jimmy did a great job today unclogged my shower drain! Keep up the great work!", "date": "2026-01-26", "platform": "google", "department": "General" }, { "author": "Andy Vanecek", "rating": 5, "text": "Shayne was very professional and explained the repairs he was performing and my options going forward. I would highly recommend him.", "date": "2026-01-26", "platform": "google", "department": "General" }, { "author": "Amy Dixon", "rating": 5, "text": "Robert came to my house to inspect our HVAC furnaces in the attic. He found them to be in bad shape. He explained everything to us and gave us all the options, along with his recommendations. He was patient with our questions and answered them well. He always emphasized that the customer comes first and we didn\u2019t feel pressured or cajoled.", "date": "2026-01-24", "platform": "google", "department": "HVAC" }, { "author": "Bill McDonald", "rating": 5, "text": "Danny and Cash were. Rey friendly, knowledgeable and accommodating. Thanks guys", "date": "2026-01-24", "platform": "google", "department": "HVAC" }, { "author": "Jeri Purdy", "rating": 5, "text": "Overall process was great! Was happy with the work that got done. Erik is super knowledgeable and answered all of my questions. After all was said and done Erik ensure everything was working as it should, and took the time to show me the updates and what to expect, which was greatly appreciated. Highly recommend!", "date": "2026-01-23", "platform": "google", "department": "General" }, { "author": "Michael Yago", "rating": 5, "text": "Aaron and the crew were outstanding . Aaron explained every detail what they were doing", "date": "2026-01-23", "platform": "google", "department": "General" }, { "author": "Joe Henrick", "rating": 5, "text": "Replace hot water heatetr", "date": "2026-01-22", "platform": "google", "department": "HVAC" }, { "author": "Alan Rothenberg", "rating": 5, "text": "Daniel told us the issue going on and was honest in informing us another company needed to perform the work due to having a fire protection license.", "date": "2026-01-22", "platform": "google", "department": "General" }, { "author": "Susan Deneen", "rating": 5, "text": "Very detailed explanation during service call and options discussed. I appreciate Jonathan\u2019s promptness and communication.", "date": "2026-01-22", "platform": "google", "department": "General" }, { "author": "Nancy Owens", "rating": 5, "text": "Remodeling my kitchen has been quite the adventure. Eric was so very helpful. He listened to my concerns attentivly. His very useful suggestions helped clarify my vision, creating a unified kitchen from my multifocus plans. The job was left impeccably tidy each day he was on-site. Highly recommend!!", "date": "2026-01-22", "platform": "google", "department": "HVAC" }, { "author": "David Remmy", "rating": 5, "text": "The workers did a wonderful job very attentive to details and answered our million questions I especially appreciated how both the man and woman were veterans the woman having served in Afghanistan and Korea the gentleman in the Navy being a former Marine I appreciate their partnerships they transferred their military experience and leadership into a quality and product semper Fi, Dave and Sharon Remmy", "date": "2026-01-21", "platform": "google", "department": "General" }, { "author": "Jim Hayes", "rating": 5, "text": "Excellent service, I couldn\u2019t ask for better. Very professional and knowledgeable. Thank you very much.", "date": "2026-01-21", "platform": "google", "department": "General" }, { "author": "Rick Kisselburg", "rating": 5, "text": "Great job!! Fixed the problem", "date": "2026-01-21", "platform": "google", "department": "General" }, { "author": "Vanessa Romero", "rating": 5, "text": "As always, Anthony was great, very friendly, very good talking with this.And everything haze, one person I recommend, and I always enjoy having him.Come out", "date": "2026-01-20", "platform": "google", "department": "General" }, { "author": "Christopher J. Petro, MD", "rating": 5, "text": "We had a problem with our AprilAire central humidification system and, as usual, David Ross provided us with excellent, timely, friendly and professional service. Their communication and customer service is outstanding. They have our highest recommendation.", "date": "2026-01-20", "platform": "google", "department": "General" }, { "author": "Roger White", "rating": 5, "text": "Eric did a great job replacing a ceiling fan and replacing a faulty light switch. Very personable and friendly, and professional.", "date": "2026-01-20", "platform": "google", "department": "HVAC" }, { "author": "Burt Gillis", "rating": 5, "text": "We\u2019ve been with Intelligent Design now for about ten years. Their people are always professional and friendly. Management has responded responded to our few concerns most satisfactorily and we are very happy to recommend the company for sending good guys like Stedmond who make sure the job gets done right. He gets that fixing what\u2019s broken is only the beginning of, \u201cDoing it right.\u201d", "date": "2026-01-19", "platform": "google", "department": "HVAC" }, { "author": "Scotty Reardon", "rating": 5, "text": "These guys are real pros . And Anthony did a bang up install. Super clean and tight the whole way. Well done . Highly recommend", "date": "2026-01-19", "platform": "google", "department": "General" }, { "author": "Henry G Johnson", "rating": 5, "text": "Tyler was very professional humorous and quick. He fulfilled everything he said he was going to. He fits right in with the rest of the crew at intelligent design.", "date": "2026-01-18", "platform": "google", "department": "General" }, { "author": "Alison Hurd", "rating": 5, "text": "Riley was great doing annual service. He spent a lot of time and really cares about taking care of clients!", "date": "2026-01-18", "platform": "google", "department": "General" }, { "author": "Brad Kratovil", "rating": 5, "text": "Had a routine inspection of our 3 AC systems. Prompt, knowledgeable and communicated well. Helped me better understand our systems and their performance specs. A pleasure to work with. Highly recommend to anyone.", "date": "2026-01-14", "platform": "google", "department": "HVAC" }, { "author": "Scott Seal", "rating": 5, "text": "Nice guy, efficient and honest", "date": "2026-01-13", "platform": "google", "department": "General" }, { "author": "Rodney Ladd", "rating": 5, "text": "My plumber Tyler was awesome. .Got my on demand water heater back up and running . Highly recommended Intelligent Design for all your heating, solar , plumbing needs", "date": "2026-01-13", "platform": "google", "department": "HVAC" }, { "author": "Barry Evans", "rating": 5, "text": "Zachary Canfield is outstanding!The ultimate technician that embodies the whole package. Knowledge, Representative, thoroughnes, and educator! Thank you ID, ZACH, and the whole team!", "date": "2026-01-12", "platform": "google", "department": "HVAC" }, { "author": "Isaac Renee renee", "rating": 5, "text": "The heat wasn\u2019t working. The tech came out worked on it keeping us updated on the possibilities of the issue as he was diagnosing the problem. After fixing it he let us know what to look for in the event they would have to take further steps. Very happy with the service and communication through a frustrating situation.", "date": "2026-01-10", "platform": "google", "department": "HVAC" }, { "author": "Bruce Laurelez", "rating": 5, "text": "Ziggy came in and was very professional gave me all the info I needed to fix our problem.... Highly recommended", "date": "2026-01-09", "platform": "google", "department": "General" }, { "author": "Chrono Theodor", "rating": 5, "text": "Did an amazing job on my plumbing and Tyler was very professional.", "date": "2026-01-09", "platform": "google", "department": "Plumbing" }, { "author": "Palmeri Gary", "rating": 5, "text": "Matt Davis was very thorough and professional for our service call. I would highly recommend due to his commitment to identifying the issue and correcting. Kudos to Matt!!!!", "date": "2026-01-08", "platform": "google", "department": "General" }, { "author": "Robert Heckinger", "rating": 5, "text": "Aaron was courteous and very knowledgeable He was very thorough checking the system and let me know about some spots on the roof where the original installers were sloppy", "date": "2026-01-08", "platform": "google", "department": "Roofing" }, { "author": "John Grounard", "rating": 5, "text": "Chris Mayfield provided exceptional customer service. He is extremely knowledgeable. Todd Tracy provided me with excellent customer service in performing my summer AC maintenance. He explained everything in detail of what he did along with photos. He has extensive experience. Charlie Birdsong provided me with great customer service and high quality of work. He is an asset for Intelligent Design. Gabe Delgado did a great job in repairing our hose bib. James Cavanaugh provided me with great customer service and high quality of work. He is very knowledgeable. Sam Tolley just did a semi-annual maintenance on my HVAC unit. He did a great job. He showed me photos and explained in detail what he did. JP Pratt and Alex just performed a semi-annual maintenance on my HVAC unit. JP explained everything that they did with photos. They both deserve 5 stars. Ziggy Lebi did a semi-annual maintenance on our HVAC system. He explained and showed us photos of concerns about our system. He did an excellent job. Richard Johnson was able to resolve the issue with one of our airconditioning zones very quickly during our Summer HVAC maintenance. He really is proficient in HVAC systems. David Ross just came to my house to install a new damper for my HVAC. David was very professional and courteous. Also, he installed SmartAC that will alert Intelligent Design and me if there a\u0300re any issues with my HVAC. Intelligent Design is very fortunate to have David on its staff. Preston Burt is great. He went over our options for a new AC system. He answered all our questions. He did not pressure us in making a decision. We have been using Intelligent Design for many years and have never been disappointed in the Intelligent Design employees that come to our home.", "date": "2026-01-08", "platform": "google", "department": "HVAC" }, { "author": "Cynthia M Hagerman", "rating": 5, "text": "Shane and his partner did a fantastic job. Both were polite and put on shoe covers every time they needed to go the truck and back into the house. They showed me what the problem was and how they fixed it. I am extremely satisfied with your service and will use you in the future. Anyone needing plumbing fixes should definitely use Intelligent Design.", "date": "2026-01-07", "platform": "google", "department": "HVAC" }, { "author": "Randy Jensen", "rating": 5, "text": "New to area and challenged with finding a decent plumbing company. Then I maybe lucked into with considerable research Intelligent Design. If your looking you can stop here they are the best. Fabian has been here two times for a couple projects. He is the best! Overall I can say on time, effective communication, priced fair and professional.", "date": "2026-01-06", "platform": "google", "department": "Plumbing" }, { "author": "Gregory Clemenson", "rating": 5, "text": "Been a pleasure having Intelligent Design doing service for me. Will definitely continue. Tyler was great. Courteous and professional.", "date": "2026-01-06", "platform": "google", "department": "General" }, { "author": "Jim Slankard", "rating": 5, "text": "Adam and Jonathan came to her home to do the semi-annual inspection. They did a great job, they were very thorough and knowledgeable. They exceeded our expectations and getting some parts replaced that were under warranty. We have had our AC unit since 2019 and whenever we have had a need they have come out quickly and addressed our concerns. We are very happy with the company!", "date": "2026-01-06", "platform": "google", "department": "HVAC" }, { "author": "Chris Arbogast", "rating": 5, "text": "Stedmomd with Intelligent Design was professional well informed and partnered with us on our hvac maintenance. He discovered a potential health issues and set a plan going forward to correct it. They were quick and efficient while being focused on our goals around prolonging the life of the units. Great work and we appreciate the knowledge. Thanks Stedmomd", "date": "2026-01-06", "platform": "google", "department": "HVAC" }, { "author": "Jury Yastof", "rating": 5, "text": "Had a great visit from IDesign today. Zach did a thorough inspection of the inside unit & ductwork. Keep up the good work Zach!! J. Young / East Tucson", "date": "2026-01-05", "platform": "google", "department": "HVAC" }, { "author": "Cindy Sisk", "rating": 5, "text": "Danny Vazquez was very knowledgeable, professional and courteous. He kept me informed as the job progressed.", "date": "2026-01-03", "platform": "google", "department": "General" }, { "author": "Dwight Denney", "rating": 5, "text": "Robert was very efficient and knowledgeable about our system.", "date": "2026-01-02", "platform": "google", "department": "General" }, { "author": "Sparky", "rating": 5, "text": "Adam is an amazing technician. He is very thorough and explains everything he is doing. He is far and above all the other technicians who have been to my home in the past.", "date": "2025-12-30", "platform": "google", "department": "General" }, { "author": "Peggy Edwards", "rating": 5, "text": "Shayne was very professional and helpful, he\u2019s done a great job. Thank you", "date": "2025-12-30", "platform": "google", "department": "General" }, { "author": "Clifton Mays", "rating": 5, "text": "Anthony did a great job. He was quick and efficient.", "date": "2025-12-30", "platform": "google", "department": "General" }, { "author": "mark bapp", "rating": 5, "text": "I contacted this company on short notice through a $28 dollar coupon found online to clear a drain. Andrew (the owner) personally handled the problem I was having and dispatched a highly skilled and extremely knowledgeable technician (Jack, prior Army 11B, solid dude) to resolve my issue. Jack arrived and immediately got to work clearing the line. He was extremely professional and efficient. The drain line was cleared in a matter of minutes and the system was returned back to a serviceable condition. After the job was complete Jack walked me through the causal factor and in detail, explained what further work would be required to prevent a blockage in the future. The owner and personnel of this company are stand up men & women and I highly recommend their service. I will use this company again when it comes time to accomplish the permanent repair. Andrew & Jack, thank you again for being men of your word and getting this problem squared away.", "date": "2025-12-29", "platform": "google", "department": "HVAC" }, { "author": "Scott Gilliland", "rating": 5, "text": "Jake offered a couple of great alternatives. He was friendly and professional.", "date": "2025-12-26", "platform": "google", "department": "General" }, { "author": "The Snooty Doge", "rating": 5, "text": "Anthony provided exceptional service. He was incredibly efficient, arrived right on time, and fixed the issue quickly. If you need someone reliable and knowledgeable for septic maintenance, Anthony is the person to call.", "date": "2025-12-23", "platform": "google", "department": "General" }, { "author": "Moravia Costanza", "rating": 5, "text": "Great experience. Professional and friendly. Update TJ is great. A world of knowledge he's willing to share. Professional but at the same time he felt like he was a family member.", "date": "2025-12-19", "platform": "google", "department": "General" }, { "author": "Gabe Garcia", "rating": 5, "text": "Anthony was very cordial and friendly, also was very clean with his work and determined.", "date": "2025-12-19", "platform": "google", "department": "General" }, { "author": "Pat C", "rating": 5, "text": "Great experience with Intelligent Design Air. Had my furnace checked/serviced for the year and Kenny was wonderful. Took his time, explained everything that he was doing, very polite. Highly recommend them 9/14/22. We recently called Intelligent Design A/C and Heating for a leak in our A/C unit. They sent James C. out that same morning for the repair. Was fixed promptly and he cleaned up as if he wasn\u2019t even there. The area was spotless, including where the leaking had occurred. Great company, would highly recommend. James C. was courteous and very professional. 12/17/25-Had routine winter service to furnace done with Intelligent Design tech Robert B. Very professional and knowledgeable. Explained everything that was done to our furnace and answered our questions. He was great, would definitely have him back", "date": "2025-12-18", "platform": "google", "department": "HVAC" }, { "author": "Steve Marlett", "rating": 5, "text": "The under-warranty repairs were made very well and on time (once the part was received and our schedule allowed). Kyle was careful and, with the trainee, did a great job.", "date": "2025-12-17", "platform": "google", "department": "General" }, { "author": "alan Berry", "rating": 5, "text": "Danny was very professional.", "date": "2025-12-17", "platform": "google", "department": "General" }, { "author": "Patty Cain", "rating": 5, "text": "Tyler Manley was great!!!", "date": "2025-12-16", "platform": "google", "department": "General" }, { "author": "Just a dude", "rating": 5, "text": "HE FIXED MY SOALR HEADACHE! Adrian arrived within the scheduled time window, immediately setting a positive tone for the appointment. He clearly explained what he was going to do, why it mattered, and then proceeded to do exactly that\u2014efficiently and correctly. He was professional, knowledgeable, and friendly without wasting time or overcomplicating the process. No pressure, no upselling, no confusion\u2014just straightforward communication and quality work done right the first time. If Intelligent Design values consistency, professionalism, and strong customer experience, Adrian is a great example of that standard in action. This was a smooth, stress-free experience from start to finish. Highly recommend Intelligent Design, and if you have the option, ask for Adrian.", "date": "2025-12-15", "platform": "google", "department": "HVAC" }, { "author": "C T", "rating": 5, "text": "HE FIXED MY SOALR HEADACHE! Adrian arrived within the scheduled time window, immediately setting a positive tone for the appointment. He clearly explained what he was going to do, why it mattered, and then proceeded to do exactly that\u2014efficiently and correctly. He was professional, knowledgeable, and friendly without wasting time or overcomplicating the process. No pressure, no upselling, no confusion\u2014just straightforward communication and quality work done right the first time. If Intelligent Design values consistency, professionalism, and strong customer experience, Adrian is a great example of that standard in action. This was a smooth, stress-free experience from start to finish. Highly recommend Intelligent Design, and if you have the option, ask for Adrian.", "date": "2025-12-15", "platform": "google", "department": "HVAC" }, { "author": "adrienne lowe", "rating": 5, "text": "Prompt, efficient, knowledgeable", "date": "2025-12-14", "platform": "google", "department": "General" }, { "author": "Meggen Poindexter", "rating": 5, "text": "Can\u2019t say enough about this guy! Great person to work with! Friendly, professional and knowledgeable! Pleasure working with you David Ross!", "date": "2025-12-12", "platform": "google", "department": "General" }, { "author": "Oscar Mendoza", "rating": 5, "text": "Ziggy from Intelligent Design did a great job getting our heater working. It took him about 30 minutes to get the job done. He is always friendly and professional.", "date": "2025-12-12", "platform": "google", "department": "HVAC" }, { "author": "Katherine Meyer", "rating": 5, "text": "Stedmond Russell is a credit to your company. He was very helpful with helping me with the loud noise my A/C unit was making. He gave me ideas on how to lower the noise. He also explained how the surge protector worked. Thanks for sending him.", "date": "2025-12-12", "platform": "google", "department": "General" }, { "author": "Kare Williams", "rating": 5, "text": "Absolutely stunning customer service!! We will use them for ALL OUR NEEDS from now on!! HVAC, plumbing and electrical", "date": "2025-12-11", "platform": "google", "department": "HVAC" }, { "author": "margie rivera", "rating": 5, "text": "Erik was amazing. He has great customer skills. Great to talk with and answered my question professionally. He did my seasonal electrical maintenance and was very thorough with everything.", "date": "2025-12-11", "platform": "google", "department": "Electrical" }, { "author": "Deborah Wheeler", "rating": 5, "text": "Fabian Desantiago and Jack Manning made a great team and provided excellent customer service in a world where customer service is a rare commodity. They were knowledgeable, explained to me the technique they were going to perform and advised me of what to expect while they were here. It was refreshing to have an actual conversation with someone who knows how to make eye contact and answer questions clearly.", "date": "2025-12-11", "platform": "google", "department": "HVAC" }, { "author": "Karl Bosworth", "rating": 5, "text": "Ziggy was very professional & efficient", "date": "2025-12-10", "platform": "google", "department": "General" }, { "author": "KK Spoils", "rating": 5, "text": "Professional, knowledgeable, and we are very satisfied.", "date": "2025-12-10", "platform": "google", "department": "General" }, { "author": "vickie proksch", "rating": 5, "text": "Fantastic young man. Very pleasant easy to work with. Glad I have him on my team.", "date": "2025-12-09", "platform": "google", "department": "General" }, { "author": "Kerri Devine", "rating": 5, "text": "Tyler from Intelligent Design went above and beyond to find a solution to my unusable gas fireplace. I told him I wanted an easy way to start it without having to use a lighter and he found a new starter switch that came with a remote control. He also installed an additional shut off and That allowed me to control the gas from outside the house. I am absolutely thrilled with the results and the cost was reasonable considering what it cost to get a new gas or electric fireplace. Tyler was very kind and thoughtful and respectful and left the house spotless.", "date": "2025-12-07", "platform": "google", "department": "HVAC" }, { "author": "WELL", "rating": 5, "text": "Matt was very helpful and informative.", "date": "2025-12-06", "platform": "google", "department": "General" }, { "author": "corey dodd", "rating": 5, "text": "Punctual, knowledgeable and trustworthy", "date": "2025-12-05", "platform": "google", "department": "General" }, { "author": "AlbinOXmOOse", "rating": 5, "text": "Adam w. Was awesome, polite, and very knowledgeable. As someone who is the trades, his due diligence was very appreciated.", "date": "2025-12-04", "platform": "google", "department": "General" }, { "author": "Jessica Lockhart", "rating": 5, "text": "We needed to get our roof replaced and as always, we reached out to Intelligent Design. We were so impressed with the attention to detail and full explanation and communication during the entire process. Sauri and Mariza\u2019s roofing crew did a fantastic job! I was especially impressed by the care they took in cleaning up all the debris after they were done. Would highly recommend for anyone needing a new roof!", "date": "2025-12-03", "platform": "google", "department": "HVAC" }, { "author": "richard miller", "rating": 5, "text": "Brian was great and efficient. Explained what he was going to do and what he did. Have a few recommendations as well.", "date": "2025-12-03", "platform": "google", "department": "General" }, { "author": "Angel F", "rating": 5, "text": "My HVAC went out Saturday, July 19 and in no time at all David had it working again. He explained what component failed and like a true professional, had one waiting in the service truck for me. Thank you, David! You saved our party that evening.", "date": "2025-12-03", "platform": "google", "department": "HVAC" }, { "author": "Alison Futrell", "rating": 5, "text": "Timely scheduling and arrival for Ryan. Seamless installation and effective communication. Much appreciated!", "date": "2025-12-01", "platform": "google", "department": "General" }, { "author": "Lynn-Charles Barker", "rating": 5, "text": "Adam, the tech sent by Intelligent Design, came to do the first service to our system since since the company installed it slightly over a year ago. He discovered many problems with the original installation of the furnace including multiple gas line leaks. After spending 3 hours correcting those problems, he wrote up his notes on the work he did and said he would send those to me after calling the company. As I expected, I never got a copy of those notes. This tech was conscientious, but the techs that installed the system clearly were not. I have not been contacted by the company to apologize or offer any explanation for the shoddy, and potentially dangerous, work that was done by Intelligent Design. I would not recommend this company.", "date": "2025-11-29", "platform": "google", "department": "HVAC" }, { "author": "David Freeman", "rating": 5, "text": "April 2025: Very disappointed in the follow up service from Intelligent Design. Was told by the owner we would never be kept waiting by a service technician if we purchased the premiere maintenance plan. Was told they would always communicate if they were unavoidably delayed. We were stood up for the first service a few months ago and had to reschedule. The same story has happened for our second service. We were stood up a month or so ago and rescheduled for today. Tech was to arrive between 8-10 and he was a no show and didn't call us. My time is valuable and this is just unacceptable. May 2025: Follow up from our second service: After a few phone calls back and forth we were able to have service at noon that same day. When asked to update our previous review and up the star rating I decided to upgrade to 4 stars. Let me just say that the SERVICE and INSTALLATION of the new AC and the extensive plumbing upgrades we had done a few months ago was EXCELLENT. The techs who came out were so professional, and they problem solved some very tricky issues that might have necessitated having to tear down some walls in the bathroom. These guys went over and above for us and it was so comforting to have their expertise in this field to guide us through making some difficult decisions. We appreciate them so much! FIVE stars there all the way! It is the follow up service that led to the two star review originally posted. Andrew, the owner, assures me they are getting better at this and I will wait until the next service to see if that is the case before putting up another 5 star review. For now I upped the rating to 4 stars. November 2025. We woke in the middle of the night to our smoke detector going off. The house as filled with a odorless, tasteless fog. We called the fire department & they had no idea where this vapor was coming from. It happened to be raining like crazy at this time. The same thing happened the next night. We had Brian Woods from Intelligent Design come later that day and we was able to diagnose the problem and fix it in no time at all. A panel on the AC unit on the roof was ajar and because it was so humid the moisture was getting into the ozone generator & basically acting like a fog machine pumping it into our house. We can't say enough good things about Brian and how professional, friendly and helpful he was. Great job!", "date": "2025-11-28", "platform": "google", "department": "HVAC" }, { "author": "Nancy-Kane Primmer", "rating": 5, "text": "Noah conducted himself in a professional and respectful manner. (He handled my hearing impairment with dignity.) His expert knowledge provided us with answers to the challenging issues we are confronting. Noah is GOLD to your company. My husband and I owned a business for 38 years and can confidently say it is rare to find an employee as gifted as Noah.", "date": "2025-11-26", "platform": "google", "department": "General" }, { "author": "Betty Sproul", "rating": 5, "text": "Adam was very thorough and extremely knowledgeable. I would love to have him take care of our system regularly.", "date": "2025-11-25", "platform": "google", "department": "General" }, { "author": "Rusty Jerew", "rating": 5, "text": "I was very pleased with the service provided by Brian with Intelligent Design. He got my heater back up timely and affordable.", "date": "2025-11-25", "platform": "google", "department": "HVAC" }, { "author": "Shalina Aguirre", "rating": 5, "text": "Anthony was amazing!!!", "date": "2025-11-24", "platform": "google", "department": "General" }, { "author": "Zack Blair", "rating": 5, "text": "Very professional ,answered all questions. Would recommend them to everyone. Good to see people who take pride in their work.", "date": "2025-11-24", "platform": "google", "department": "General" }, { "author": "Edward Bernal", "rating": 5, "text": "Brian was wonderful. Efficient and professional", "date": "2025-11-24", "platform": "google", "department": "General" }, { "author": "Bob Saxwold", "rating": 5, "text": "Very professional and well educated about our system Thanks", "date": "2025-11-24", "platform": "google", "department": "General" }, { "author": "Kevin Tharp", "rating": 5, "text": "David was great. 5 stars", "date": "2025-11-24", "platform": "google", "department": "General" }, { "author": "Iris Holguin", "rating": 5, "text": "Anthony did an excellent job! He identified the issues and explained them in detail, explaining what he does and what he recommends to maintain the pipes. He\u2019s very knowledgeable and professional.", "date": "2025-11-24", "platform": "google", "department": "General" }, { "author": "Melissa Sittler", "rating": 5, "text": "I could not recommend this company enough! Years ago, my husband and I had Intelligent Design install our HVAC system. We were so thrilled with the level of expertise and professionalism that we decided to purchase their Diamond Club Membership to have routine HVAC tune-ups. A few years later, we had a different issue with our main line. Luckily, Intelligent Design does plumbing as well! That brings us to today. Our water heater needed replacing. I want to give a special shout-out to Jared, the technician who came out to do the installation. He took the time to educate us and was transparent about options and pricing. His level of expertise and professionalism is why we will continue to count on Intelligent Design for our home needs. *Updated Review* Since Google only allows one review per user, I want to update my initial review with a few more recent kudos. We've had a few homeowner hiccups over the years, and every time we called Intelligent Design, because we know the level of professionalism and expertise they possess. Thank you Shayne for replacing a pipe in our bathroom! Thank you Aaron, Jack, and Tyler for helping us address some plumbing issues, rain or shine! Thank you Adam for coming out on a Sunday to make sure our HVAC was sealed up and good to go! I'm telling you....if you need HVAC, Plumbing, or Electrical services, give this company a call. They truly care about the customer experience and put a lot of care and attention to detail into what they do. Much thanks!", "date": "2025-11-23", "platform": "google", "department": "HVAC" }, { "author": "Laurel Derksen", "rating": 5, "text": "Jake did a great job! He was very friendly, professional and did a thorough lob examining the roof. He was also very thorough explaining the high quality of products, materials, and warranties", "date": "2025-11-23", "platform": "google", "department": "Roofing" }, { "author": "Betsi Meissner", "rating": 5, "text": "Fabian did an excellent job replacing a water valve and rusted piping. I was very concerned (and a bit aggravated) and he made everything right. Professional, thorough, and very respectful of my property. A genuinely nice guy, too. Thanks also to Logan who was willing to work with me on costs.", "date": "2025-11-22", "platform": "google", "department": "HVAC" }, { "author": "Connie Harrington", "rating": 5, "text": "David was great \ud83d\udc4d very knowledgeable and friendly. He did a great job. We were very impressed.", "date": "2025-11-22", "platform": "google", "department": "General" }, { "author": "Mary McNamara", "rating": 5, "text": "David was great! He did a wonderful job and fixed my problem.", "date": "2025-11-21", "platform": "google", "department": "General" }, { "author": "Brittany Wagner", "rating": 5, "text": "Zachary Canfield is WONDERFUL he is so helpful and polite and made appropriate recommendations for our system highly recommend him!", "date": "2025-11-21", "platform": "google", "department": "HVAC" }, { "author": "Mary Hill", "rating": 5, "text": "We\u2019ve been Intelligent Design customers for 3+ years. Everyone on the team is professional, responsive, knowledgeable, and effective. I appreciate the outstanding communication, including text messages with photos introducing the technician who will be providing service. We\u2019ve recommended Intelligent Design to our friends and family members.", "date": "2025-11-21", "platform": "google", "department": "General" }, { "author": "Hoyt Yee", "rating": 5, "text": "Shayne pleasant answered all questions very competent", "date": "2025-11-21", "platform": "google", "department": "General" }, { "author": "julie smith", "rating": 5, "text": "Stedmond Russell was the best! He was so kind, polite, helpful and I would surely request him in the future. Thank you so much!!", "date": "2025-11-21", "platform": "google", "department": "General" }, { "author": "Robert Shelanskey", "rating": 5, "text": "Very personable and professionable", "date": "2025-11-20", "platform": "google", "department": "General" }, { "author": "Mike", "rating": 5, "text": "Appreciate all the work provided by Kevin and Eric. Both electricians were personable, professional, and did an excellent job. They were timely with their arrival, having called to say they were on their way. Work completed and explained as to what was done. Photo documented their work which was shared via email. Great job! I would rate their work 5 stars and would highly recommend them. Kudos!", "date": "2025-11-19", "platform": "google", "department": "Electrical" }, { "author": "Peggy Morris", "rating": 5, "text": "Robert Balderrama was very respectful professional did a good job and was clean", "date": "2025-11-19", "platform": "google", "department": "General" }, { "author": "George Hathaway", "rating": 5, "text": "Friendly knowing the best", "date": "2025-11-19", "platform": "google", "department": "General" }, { "author": "Bruce Beenken", "rating": 5, "text": "Thanks Brandon Hicks for coming out on a Sunday afternoon to get our AC up and running again. Great service and pleasant attitude.", "date": "2025-11-19", "platform": "google", "department": "HVAC" }, { "author": "Lee", "rating": 5, "text": "Professional, fast fix.", "date": "2025-11-19", "platform": "google", "department": "General" }, { "author": "Paula Stuht", "rating": 5, "text": "Fabian did the annual filter change for my water conditioner and while he was here, he also drained the water heater and checked all the drains, toilets, and faucets for leaks and/or problems. He showed me what he had done and answered many of my questions. I truly appreciated his job knowledge and overall professionalism while he was here. He is top notch!", "date": "2025-11-18", "platform": "google", "department": "HVAC" }, { "author": "Lora Jones", "rating": 5, "text": "Nice, professional, explained my solar system in detail to me and what I needed to do moving forward. Very happy.", "date": "2025-11-18", "platform": "google", "department": "Solar" }, { "author": "Lee Harris", "rating": 5, "text": "My compliments to Jack, TJ and Aaron of Intelligent Design for their professionalism and diligence in seeing that I got the best solutions for my issues regarding HVAC and plumbing. Jack did a great job in diagnosing my problem and cording the ID response. TJ put together a solution for my HVAC and plumbing issues and worked hard to earn the business for ID versus a competitor. Aaron came to address one issue and went the extra mile to begin resolving a completely separate issue. These three are excellent representatives of Intelligent Design and conduct themselves professionally, with empathy and understanding. Kudos to the ID team!", "date": "2025-11-18", "platform": "google", "department": "HVAC" }, { "author": "Tom Wolff", "rating": 5, "text": "I was thoroughly impressed with the work Aaron performed. He's more than a plumber; he's an artist and a perfectionist! He's the only plumber I'll use in the future!", "date": "2025-11-17", "platform": "google", "department": "Plumbing" }, { "author": "GsEasy", "rating": 5, "text": "Today we had the pleasure of meeting Aaron. He came to my folks house where we had our water softner fail and flood the garage. He found the that the problem was the water pressure regulator on the main water feed to the house. My folks had hired a handyman off Angie's list previously. To sum it up the last guy installed the wrong regulator. The water pressure was to high. Aaron was able to quickly diagnose the problem. He returned the next day and fixed it. He was a good man. He sat and talked to my folks who are older and made them feel comfortable. He also fixed a minor issue with the water heater. Real solid dude. Intelligent design will also be back to take care of a few roof tiles and replace some fascia board. 5 stars for Aaron and the organization!!", "date": "2025-11-15", "platform": "google", "department": "HVAC" }, { "author": "S Osborne", "rating": 5, "text": "It seems that I can't do multiple reviews on a single business even though they provide multiple different services (pluming, HVAC, roofing, etc.) so I'm updating my current review. On Wednesday the 12th of November, 2025, we had a general service check on our plumbing by Anthony Brown a plumber at Intelligent Design (ID). He was on time and gave us some good information on our water heater, it's was time to replace it before we have an issue due to its age. We met with his manager at ID via a MS Teams chat so we could all discuss a simple tank replacement or changing to a tankless water heater. We went over the pros and cons, what options we would need or not need and the cost difference over time. It was a good conversation since we gained information that we didn't have regarding tankless water heaters vs tank water heaters. We went with a tankless version, it cost more up front but over time will save us money and the hassle of replacing tanks every so many years, as a bonus its more efficient on natural gas than the tank. ID was able to schedule Anthony Brown the next day to do the replacement. Anthony was on time, pleasant to work with, explained every thing we was doing, had prepared his truck with all of the items he needed and did exceptional work. He also repiped our natural gas line to feed the new tankless water heater, to upgrade the pipe to 3/4 inch from the 1/2 inch that fed the previous tank water heater. We liked working with Anthony Brown and would recommend him and Intelligent Design for your projects. I've attached two photos of the tankless water heater on my wall and one of the pipe change area. Previous review of pluming done by Intelligent Design: Jason Shreves and his crew Ryan and Fabian did an excellent job on our sewer pipe replacement from the house to the street. Jason let us know what time he was going to arrive and when he left each day. He kept us up to date on the progress and even stayed very late on the last night to get it done on time. Jason had done our normal house check prior to the work and showed us the roots in the old clay sewer pipe. He's very easy to talk to, experienced, mature, and knowledgeable so we went with Jason at Intelligent Design to do the work. The clay dirt and the calichi were quite a challenge to dig through, they brought in equipment to dig as well as did a lot of hand digging. They all had a great work ethic and dug carefully to not damage any other pipes in the area, water and my rainwater harvesting pipe. I would recommend Jason Shreves to work on your plumbing project. Due to his work ethic and knowledge you won't be disappointed. See photos. Scot, home owner.", "date": "2025-11-14", "platform": "google", "department": "HVAC" }, { "author": "Jack Conn", "rating": 5, "text": "Ziggy helped us with a highly professional service. He was on Time and actively corrected the issue in a timely manner. Very friendly and explained all questions that I had.Highly recommend him to all folks that have ac/heater issues. Thanks Ziggy", "date": "2025-11-14", "platform": "google", "department": "HVAC" }, { "author": "Mary Najera", "rating": 5, "text": "What a pleasant surprise! From the first contact on through the final work today- this company is a class act. Rafael Alonso Gallego Andrade is the tech that came to do the actual work today. He was prompt, communicated before his arrival and spoke to me before he left. He showed me picture and video of the top of the areas he worked on. This was comforting because it lets me know that things were done that were agreed upon. He was professional and kind- as were Jake and his partner (didn\u2019t get the name- sorry!) that initially came out on a Saturday to give me a free quote. They could have tried to scare me into an unneeded new roof- and they didn\u2019t. I was nervous to sit down with them because the whole situation being an unknown topic to me gave car buying vibes and nervousness. But they put my feelings at ease and we enjoyed a nice visit while they were here. Prior to this- they stopped by the home and encountered my daughter and grandsons and they made a good impression at that time as well. Class act all the way around. I\u2019ll be using them in the future!", "date": "2025-11-12", "platform": "google", "department": "HVAC" }, { "author": "becky lowry", "rating": 5, "text": "Chris was friendly, knowledgeable and professional--as I've found all technicians at Intelligent Design to be. He was doing an annual plumbing inspection. He took the time to test the quality of our water, and we were astounded at the results. He explained the benefits of water filtration systems, and gave us estimates on options. He also fixed a couple of minor plumbing issues for us. Very happy with his service!", "date": "2025-11-12", "platform": "google", "department": "Plumbing" }, { "author": "Tanis Knight", "rating": 5, "text": "Robert was super helpful and informed.", "date": "2025-11-11", "platform": "google", "department": "General" }, { "author": "Robbin Bruning", "rating": 5, "text": "Had a sewer line that had a clog. Told Jack ( who was awesome) that both toilets would not drain from the house but the showers and bathtub do drain. I told him a neighbor and I took off the outside plug and we could what the issue was. There was smothing blocking the drain. He gave me a price of 490 dollars and he would take care of the blockage. I about fell over from the price but what choice do I have when I cant use the toilet. I closed the door and he went to work outside. Not 5 minutes later the door bell rang and I was like this is going to be bad. He said they were all done cleaning it out and scoping the lines looked good. It was maybe 7 minutes at the most. Said there was a cleaning bottle in the drain with all the waste around it right by the flap. So nearly 500 dollars for 7 minutes or work....WOW. Jack explained how the system works and what I can do next time this happens. Let's hope not...", "date": "2025-11-11", "platform": "google", "department": "HVAC" }, { "author": "vg] dragonslayer", "rating": 5, "text": "If they could have done what I asked of them as I explained on the phone what I needed I would have went with them all the way. They didn\u2019t charge me they came out on what they do offer a free estimate on the roof and in my circumstances because I needed a licensed contractor to look at the work I had done for insurance purposes I got advice because they couldn\u2019t follow thru because the work was done by a non contractor they offered other options and prices and payment plans. They are a bit high but if I had the money and the right credit score I would honestly say they have it all together. They are very professional and very honest and very helpful and I just felt like they cared.", "date": "2025-11-11", "platform": "google", "department": "HVAC" }, { "author": "Lori DeBough", "rating": 5, "text": "Shane was thorough, pleasant, and helpful.", "date": "2025-11-11", "platform": "google", "department": "General" }, { "author": "A Google User", "rating": 5, "text": "Gabriel extended his long day to fit me in, and unclogged my commode quickly and effortlessly. Many thanks!", "date": "2025-11-07", "platform": "google", "department": "General" }, { "author": "Memory Care", "rating": 5, "text": "Tyler, the service representative, worked diligently to remove a very tight, cover on the old filter in order to replace it with a new one. To my relief, he finally succeeded and installed the new filter. I will definitely ask for him the next time I need help with a plumbing job.", "date": "2025-11-07", "platform": "google", "department": "HVAC" }, { "author": "Keith Wright", "rating": 5, "text": "Prompt and friendly and good work!! THANK S", "date": "2025-11-07", "platform": "google", "department": "General" }, { "author": "Anika Garza", "rating": 5, "text": "This company is so amazing \ud83d\udc4f . A huge shout out to Fabian, Tyler, Josh, and Aaron for coming out and working on our home. We really couldn't show enough appreciation. They worked all day in the heat and one day didnt return home until around 9pm or after. The dedication is on point and we couldn't be more happier. We can be another positive reassurance, accompanied by other outstanding reviews, that this company will always put in the best work and most time to make sure you are taken care of. Thanks to their bosses as well for hiring such an excellent team!!!", "date": "2025-11-07", "platform": "google", "department": "HVAC" }, { "author": "Tammie Estill", "rating": 5, "text": "Anthony was great to work with. He was upfront about the potential cost if repairs and compassionate when the work ended up being so much more than originally though to be. I appreciate the team of people who are helping me work through this issue!", "date": "2025-11-06", "platform": "google", "department": "General" }, { "author": "Patrick Graham", "rating": 5, "text": "Daniel notified us as he arrived. I showed him the issues I wanted checked. A unit on one system was too tightly attached, so we need to resolve that one. Daniel checked the other system and found that it was working well. I need to do some research on the first system and will call back.", "date": "2025-11-06", "platform": "google", "department": "HVAC" }, { "author": "Aliyah Lewis", "rating": 5, "text": "Aaron W. Was amazing with the drain cleaning and drain replacement.", "date": "2025-11-06", "platform": "google", "department": "HVAC" }, { "author": "Deborah Edgerton", "rating": 5, "text": "We had water heater maintenance and several water shut off valves checked. Excellent service representatives came.", "date": "2025-11-06", "platform": "google", "department": "HVAC" }, { "author": "Don Fischer", "rating": 5, "text": "Matt was very thorough and informative. He confirmed his knowledge in the industry.", "date": "2025-11-04", "platform": "google", "department": "General" }, { "author": "Brian Morales", "rating": 5, "text": "Aaron was great! Professional, polite, knowledgeable and efficient. Thank you!", "date": "2025-11-03", "platform": "google", "department": "General" }, { "author": "Life of Bell", "rating": 5, "text": "When our solar company went out of buisness, or system stopped working properly. When searched for a local company I found ID and I am glad I did. They cam out and updated my system software and checked all the doodads to get me running again. Then that offered me system monitoring for under15 bucks a month... Done. PS. The tech Matt was nice and knowledgeable. Gokd experience all around.", "date": "2025-11-03", "platform": "google", "department": "Solar" }, { "author": "Andy Askren", "rating": 5, "text": "Fabian delivered on a thorough and complete inspection of the plumbing system at our main house and casita. Professional and friendly as always; Intelligent Design delivers again on the best service as usual.", "date": "2025-11-03", "platform": "google", "department": "Plumbing" }, { "author": "Larry Redhouse", "rating": 5, "text": "The Intelligent Design technician sent out for our home's HVAC and mini split systems maintenance was on time, professional and very knowledgable. The service was included in our service plan.", "date": "2025-11-03", "platform": "google", "department": "HVAC" }, { "author": "elaine broacha", "rating": 5, "text": "Aaron was very professional and prompt.He got the part installed in no time,I am very satisfied with his service.", "date": "2025-11-02", "platform": "google", "department": "General" }, { "author": "Keith Davis", "rating": 5, "text": "David came out to fix our a/c but it was beyond repair. We then discussed a replacement and he was very informative with no pressure. Most importantly, David and Intelligent Design listened to our concerns and requirements. We found a system that meets our needs and also provides us with a great warranty and service.", "date": "2025-10-31", "platform": "google", "department": "HVAC" }, { "author": "Kathy Marksmccarty", "rating": 5, "text": "Robert Balderrama was courteous and answered all my questions. Did a great job. Thanks!", "date": "2025-10-31", "platform": "google", "department": "General" }, { "author": "Robert Schnell", "rating": 5, "text": "Super knowledgeable and very informative!", "date": "2025-10-30", "platform": "google", "department": "General" }, { "author": "Pamela Hayes", "rating": 5, "text": "Excellent experience, install in one day. Eric Johnson and his two assistants were extremely knowledgeable and professional in explaining how our mini split installation was to be performed and were here at 7:30 a.m. and done by 2 p.m. . Highly recommend.", "date": "2025-10-30", "platform": "google", "department": "General" }, { "author": "Sherry Harrolle", "rating": 5, "text": "Your team was very pleasant to work with which helped make the painful prices a little easier to choke down. They worked hard and did a fast good job. I appreciate the good work today in a world where good work is hard to find. Thank you Diana Moose (on behalf of Sherryl Harrolle)", "date": "2025-10-30", "platform": "google", "department": "General" }, { "author": "Brenna Okazaki", "rating": 5, "text": "Everyone who came to help re-pipe our house were so sweet and worked very hard! They were patient when we had questions and always made things easy to understand. Especially Tyler and Ryan, they did an amazing job! Along with Jack and Daniel who helped this all happen! I highly recommend this team if you need help!", "date": "2025-10-29", "platform": "google", "department": "HVAC" }, { "author": "Nell Summers", "rating": 5, "text": "This was a very stressful time, as all plumbing issues are. The team members from Intelligent Design were Fabulous. Hardworking, patient with explaining what was going on each step of the way, respectful of our time and our potential plumbing needs. Call out to Ryan, Tyler, Jack and the wonderful apprentice ( sorry, I can't remember your name!) Highly recommend!!!", "date": "2025-10-28", "platform": "google", "department": "HVAC" }, { "author": "Jimmy Stover", "rating": 5, "text": "Anthony\u2019s communications were excellent. He arrived when he said he would and kept me informed every step of the way. He worked quick but took the care and time to do the job right the first time.", "date": "2025-10-27", "platform": "google", "department": "General" }, { "author": "Frenchie L", "rating": 5, "text": "Fabian performed a very thorough and systematic whole house inspection to diagnose an intermittent low water pressure condition at my residence. Although he didn't find a smoking gun, Fabian was able to eliminate potential causes within the home itself and suggested external factors outside my control that could be causing the problem. Fabian recommended several steps I can take myself to help root cause the issue. Fabian spent approximately an hour and a half diagnosing the issue with no $ charge. Fabian was very professional and worked in a very neat and methodical manner. I will definitely ask for Fabian if I have plumbing issues in the future.", "date": "2025-10-27", "platform": "google", "department": "HVAC" }, { "author": "Andrew Eibl", "rating": 5, "text": "Shane Wyatt was great. Fixed our problem quick and efficient!", "date": "2025-10-26", "platform": "google", "department": "General" }, { "author": "Carole Tonigan", "rating": 5, "text": "I recently discovered Intelligent Design for some plumbing issues. I cannot tell you how much confidence I had with the wonderful men (Jack, Tyler, another Tyler, Jason, and Josh. They were all very knowledgeable, professional, and so pleasant and friendly. All issues were solved. They were on time and communicated clearly the objectives. I have already mentioned your company to others. And I am happy that I decided to enroll in the program to help keep me on top of other home maintenance projects. Thank you.", "date": "2025-10-23", "platform": "google", "department": "HVAC" }, { "author": "Mary Ellen Connors", "rating": 5, "text": "So overjoyed that Jack M. Was able to fix my issue. Fantastic job- very knowledgeable.", "date": "2025-10-23", "platform": "google", "department": "HVAC" }, { "author": "Michelle Limones-Willer", "rating": 5, "text": "David was very knowledgable and patient. He listened and took his time to respond and clarify all information. Highly recommend this company !", "date": "2025-10-21", "platform": "google", "department": "General" }, { "author": "Lorenia Hart", "rating": 5, "text": "Ziggy was very professional and explained what happened to our AC unit. Thank you", "date": "2025-10-20", "platform": "google", "department": "HVAC" }, { "author": "Marie Chase", "rating": 5, "text": "Fabian & Aaron were awesome! Very thorough and extremely helpful to understanding what we wanted for our home and at the best price. Thanks again!", "date": "2025-10-17", "platform": "google", "department": "General" }, { "author": "Kirk Blocker", "rating": 5, "text": "I wanted to wait until after monsoon season to write this review. We needed our roof recoated and did the whole getting estimates and talking to contractors. So, while there were cheaper options no other company offered the warranty that Intelligent design offered and quite frankly their customer service has earned my respect and loyalty. My only complaint is their awful radio spots.", "date": "2025-10-17", "platform": "google", "department": "HVAC" }, { "author": "Allison Harvey", "rating": 5, "text": "Tyler did an amazing job fixing our plumbing this morning. He was professional and very kind to our curious toddler who was super interested in watching him fix our plumbing issue. Highly recommend Tyler at Intelligent Design!", "date": "2025-10-17", "platform": "google", "department": "Plumbing" }, { "author": "James Strawn", "rating": 5, "text": "Kevin is knowledgeable, professional and personable. He explained potential issues and provided estimates to resolve them. Very good service experience. Always a pleasure.", "date": "2025-10-16", "platform": "google", "department": "General" }, { "author": "Ronald King", "rating": 5, "text": "Ziggy was very professional, friendly and great at explaining our system issues and making a solid recommendation to fix our HVAC issues.", "date": "2025-10-16", "platform": "google", "department": "HVAC" }, { "author": "Ken", "rating": 5, "text": "Tyler was great! Efficient \u2014 explained what he was doing.", "date": "2025-10-16", "platform": "google", "department": "General" }, { "author": "Jeff McIntyre", "rating": 5, "text": "Matt was very knowledgeable about my solar and they offer a good deal for solar monitoring", "date": "2025-10-16", "platform": "google", "department": "Solar" }, { "author": "Bibi Hoff", "rating": 5, "text": "He was amazing and very informative. Thank you for explaining all our options! You rock!", "date": "2025-10-16", "platform": "google", "department": "General" }, { "author": "Patrick Heater", "rating": 5, "text": "Brian arrived on time, very professional and easy to talk with. He went through the process to reset my solar and found my wifi was not working, replaced the part and was able to see the system and find the error codes. The inverter died and needs to be replaced.", "date": "2025-10-15", "platform": "google", "department": "HVAC" }, { "author": "TJ Keller", "rating": 5, "text": "Wow, what a great experience! Daniel is excellent!", "date": "2025-10-15", "platform": "google", "department": "General" }, { "author": "Terry Brack", "rating": 5, "text": "Efficient and friendly service. Very professional while also cordial. Recommended an improvement to the hvac system that we are adding on. Just what we needed.", "date": "2025-10-15", "platform": "google", "department": "HVAC" }, { "author": "george travica", "rating": 5, "text": "Jack and Jim did a great job fixing my septic", "date": "2025-10-14", "platform": "google", "department": "HVAC" }, { "author": "Paul", "rating": 5, "text": "Daniel did a great job on the inspection!", "date": "2025-10-14", "platform": "google", "department": "General" }, { "author": "Scott Trevett", "rating": 5, "text": "Very professional and friendly service. Great guys.", "date": "2025-10-13", "platform": "google", "department": "General" }, { "author": "Texanna McPhail", "rating": 5, "text": "Robert Balderrama was amazing! He was prompt, thorough, and very nice guy. He is welcome back any time.", "date": "2025-10-10", "platform": "google", "department": "HVAC" }, { "author": "Cari Gibson", "rating": 5, "text": "Robert Balderrama was friendly & knowledgeable He explained what he had done He is welcome back to our Home Thank you Robert & Intelligent Design!", "date": "2025-10-10", "platform": "google", "department": "HVAC" }, { "author": "Mary Johnson", "rating": 5, "text": "David was professional, personable, and punctual. He inspect the furnace and mini-split, cleaned and changed the filters, checked the ductwork.", "date": "2025-10-09", "platform": "google", "department": "HVAC" }, { "author": "Anna Campbell", "rating": 5, "text": "I received a quote to repair my roof. Noah was very professiona, at the same time personable, spent much time explaining the product, the procedure, and financing. I want to wish him the best luck in the future.", "date": "2025-10-09", "platform": "google", "department": "Roofing" }, { "author": "Debra Larochelle", "rating": 5, "text": "Ziggy is such a knowledgeable professional!! He is so very polite and did a thorough inspection. What a nice man.", "date": "2025-10-08", "platform": "google", "department": "General" }, { "author": "Norman Mims", "rating": 5, "text": "Service today by Raoul was great, professional, and courteous. Thanks", "date": "2025-10-08", "platform": "google", "department": "General" }, { "author": "James Norvelle", "rating": 5, "text": "Brian was great, while inspecting the duct work found an issue that has been missed by many other techs over the last 10 years. He was able to improve the functioning of our A/c with a simple band.", "date": "2025-10-07", "platform": "google", "department": "General" }, { "author": "Jeff Black", "rating": 5, "text": "Tyler and the rest of the crew at Intelligent Design are dedicated to their craft.", "date": "2025-10-06", "platform": "google", "department": "General" }, { "author": "Fritz", "rating": 5, "text": "David - Very friendly and professional. Really knows what he's doing.", "date": "2025-10-06", "platform": "google", "department": "General" }, { "author": "David Harrison", "rating": 5, "text": "Tyler was great. He was very professional and answered all my questions. Will definitely reach out to your team should I have any AC or plumbing needs.", "date": "2025-10-06", "platform": "google", "department": "HVAC" }, { "author": "Mark Bowles", "rating": 5, "text": "Intelligent Design sent out a skilled, experienced and courteous technician to do a detailed inspection on our failing water softener. He provided a detailed report with photos and objective test results along with 3 solutions for my issue.", "date": "2025-10-06", "platform": "google", "department": "General" }, { "author": "Patrick Doyle", "rating": 5, "text": "Brian is a great tech and good people! He\u2019s now been out to our home on two separate occasions and has solved our issues in a timely manner both times and he\u2019s does it with a smile, even though both times were after hours. Wish all techs (and people in service industries in general) could be more like him. Highly recommended! Thanks Brian!", "date": "2025-10-06", "platform": "google", "department": "General" }, { "author": "Norman", "rating": 5, "text": "Tyler Manley did an outstanding job installing the Brita Pro water softener and Brita Pro water purifier systems at our home. All the work was planned and executed in a professional and efficient manner. The workmanship is excellent and the work area was fully cleaned afterwards. The resulting soft and purified water is great with clean clothes, hair and bodies and no more icky tasting water. My wife and I are very happy with the work and improved water.", "date": "2025-10-04", "platform": "google", "department": "General" }, { "author": "Eric Rumans", "rating": 5, "text": "Roberto Balderrama trouble shoot my A/c that has had a service call every other month. Found the problem and walked me out to see the issue. His knowledge and experience is REMARKABLE!! Communication is key and he ensures that this issue will be resolved in a timely manner, as he needs to order the parts. Thank you Roberto!!!", "date": "2025-10-03", "platform": "google", "department": "General" }, { "author": "William Mills", "rating": 5, "text": "Robert and Andy were great. Professional and informative. Would highly recommend.", "date": "2025-10-03", "platform": "google", "department": "General" }, { "author": "the glove", "rating": 5, "text": "Daniel did an awesome job and would recommend him to anyone. Thanks Daniel for an awesome experience.", "date": "2025-10-02", "platform": "google", "department": "General" }, { "author": "Riley Breedlove", "rating": 5, "text": "Ryan S. did an incredible job. Was very punctual, knowledgeable and went above and beyond all expectations while not only fixing the problem but also providing an iconic experience. The team at intelligent design are lucky to have Ryan!", "date": "2025-10-02", "platform": "google", "department": "General" }, { "author": "Mary Sanchez", "rating": 5, "text": "Tyler M. Was fantastic! Thank you!!", "date": "2025-10-02", "platform": "google", "department": "General" }, { "author": "goodwillguy", "rating": 5, "text": "Ryan was on time and safe. Provided a clean workspace as well as good clean up. He also educated me on several plumbing questions. Very positive experience thanks again", "date": "2025-10-01", "platform": "google", "department": "HVAC" }, { "author": "Linda Wilson", "rating": 5, "text": "TJ, an Intelligent Design service representative, completed a project at our home today and we can\u2019t say enough superlatives about him! Perhaps the most important thing we can say is he is a man with integrity and he is backed up by a company with integrity. In August we purchased a service package that included keeping the blower assembly clean. When TJ went to perform the cleaning there was an issue with the assembly. He immediately did some research, found the unit was under warranty and ordered a new unit. Maybe we shouldn\u2019t be amazed that taking care of the customer was immediate and without hassle but we are! Thanks TJ!", "date": "2025-10-01", "platform": "google", "department": "HVAC" }, { "author": "Pete Pederson", "rating": 5, "text": "Robert did a great job today, what with the parking situation in the neighborhood. Additionally the grandkids running all around while he was working in the attic. Great job!\u2019", "date": "2025-10-01", "platform": "google", "department": "General" }, { "author": "Lynne Ball", "rating": 5, "text": "I have been very pleased with the service that Intelligent Design provided, from the initial inspection, sales quote, service and installation of new unit and my most recent interaction with Bryan Wood on air flow throughout the house. Everyone has been professional, helpful and done a great job of explaining the process and expectations. Thank you Intelligent Design for now being my #1 HVAC company.", "date": "2025-10-01", "platform": "google", "department": "HVAC" }, { "author": "Lorraine Kratovil", "rating": 5, "text": "Ziggy did a great job. All as expected and very easy to converse with.", "date": "2025-09-30", "platform": "google", "department": "General" }, { "author": "Jess Marie", "rating": 5, "text": "\ud83d\udca8Jack and his team there at Intelligent Design Plumbing and Air did an amazing job helping with my backed up sewer n plumbing complications, it was a crucial time sensitive service,& they were super fast to arrive & assess the situation.Eager to get started! And get me and my family taken care of, Kept me updated whole time and was very thorough and clean! Even plans to do a follow up visit to ensure everything working perfectly and customer satisfaction. I can shower again! Lol definitely one very satisfied customer and will absolutely turn to Jack in the future for all my plumbing and air services, we're in AZ, where working plumbing and air aren't just needed, they are way of life here so with out a doubt call \ud83d\udc49 Design Intelligent and ask for Jack for all your air and plumbing needs, \ud83d\ude42\u200d\u2195\ufe0f I know I will\ud83d\udca6 \ud83d\udcab\ud83c\udf1f\ud83d\udcab\ud83c\udf1f\ud83d\udcab", "date": "2025-09-30", "platform": "google", "department": "HVAC" }, { "author": "Mary Galivan", "rating": 5, "text": "They were very thorough and did a professional job", "date": "2025-09-30", "platform": "google", "department": "General" }, { "author": "Joanne", "rating": 5, "text": "Shayne Wyatt was great! Came out for inspection and took care of all needs.", "date": "2025-09-29", "platform": "google", "department": "General" }, { "author": "Val Parkhill", "rating": 5, "text": "They were promo, polite and he knew what he was doing and fixed the problem!!", "date": "2025-09-26", "platform": "google", "department": "General" }, { "author": "Sara Vance", "rating": 5, "text": "Scott came out for the annual check of my plumbing & to flush the water heater. He was very thorough, explained everything as he was completing the service. He was very friendly & even the dogs enjoyed his company. I appreciate Scotts service & highly recommend Intelligent design.", "date": "2025-09-26", "platform": "google", "department": "HVAC" }, { "author": "Andres Valenzuela", "rating": 5, "text": "Robert Balderama was amazing! He is so knowledgeable and helpful. The best HVAC tech I've ever had.", "date": "2025-09-26", "platform": "google", "department": "HVAC" }, { "author": "Michael Harrington", "rating": 5, "text": "Checked out our solar , showed me what to look for , knowledgeable as hell, will set up their monitoring system in 2 days to keep us in the know. Great job Matt , thanks.", "date": "2025-09-25", "platform": "google", "department": "Solar" }, { "author": "Jennifer Ahonen", "rating": 5, "text": "I had water heater flush and free plumbing inspection. Jack Manning scoped the water heater and showed me the mineral deposits in there. He showed me information on water softening systems and the cost. Also drinking water system. Both he and Joshua were professional, courteous, and friendly. Jack also did a test for mineral and chlorine content in my water. Thank you.", "date": "2025-09-25", "platform": "google", "department": "HVAC" }, { "author": "Chris Pooler", "rating": 5, "text": "Steve and David were professional, knowledgeable, polite and respectful of us, our home and our dog. They kept us informed of the progress and what to expect next. Great job!", "date": "2025-09-25", "platform": "google", "department": "General" }, { "author": "Heather Adams", "rating": 5, "text": "So thankful for you all. Daniel was amazing and we will be calling again and recommending you!!!", "date": "2025-09-23", "platform": "google", "department": "General" }, { "author": "Tim Lorenzen", "rating": 5, "text": "Ziggy was great. Polite and informative", "date": "2025-09-23", "platform": "google", "department": "General" }, { "author": "Valerie RDH", "rating": 5, "text": "Jack came to our home on a Sunday night as an emergency call. He was super nice, helpful and efficient, and was able to get our bathroom plumbing issues resolved quickly! He also gave us a referral for someone to do necessary water damage cleanup. My husband told him he\u2019s a HERO! \ud83e\uddb8\u200d\u2642\ufe0f (Because he IS!) Call Jack at Intelligent Design!", "date": "2025-09-22", "platform": "google", "department": "HVAC" }, { "author": "Ryan Bruhns", "rating": 5, "text": "Matt Davis was incredibly pleasant given his busy schedule, knowledgeable, and systematic. Frankly, he was more polite than I would have been receiving as many questions as I had for him. I learned several things during this visit.", "date": "2025-09-20", "platform": "google", "department": "General" }, { "author": "Jon 1776 (JP1776)", "rating": 5, "text": "Robert was super professional and kept me posted every step of the way. I really appreciated his explanations. Very courteous and on time.", "date": "2025-09-19", "platform": "google", "department": "General" }, { "author": "George Dorna", "rating": 5, "text": "I only hire the BEST! And these guys are BEASTS! Great people!", "date": "2025-09-18", "platform": "google", "department": "General" }, { "author": "ray miller", "rating": 5, "text": "Anthony, one of their air-conditioning technicians came out for my winter maintenance. He did an amazing job. He was efficient clean and polite. I highly recommend Intelligent Design and Anthony for your air conditioning services.", "date": "2025-09-18", "platform": "google", "department": "General" }, { "author": "Linda Corbett", "rating": 5, "text": "Ziggy was prompt, respectful and perfectly polite. The work was carried out in a timely manner and he explained everything that he did.", "date": "2025-09-18", "platform": "google", "department": "General" }, { "author": "Naomi Guerrero", "rating": 5, "text": "Great service. Answered all my questions.Robert Balderrama was fantastic and knowledgeable.", "date": "2025-09-17", "platform": "google", "department": "General" }, { "author": "Shawn Conner", "rating": 5, "text": "Very professional, I\u2019m happy!!", "date": "2025-09-17", "platform": "google", "department": "General" }, { "author": "Maria Vargas", "rating": 5, "text": "Scott was very thorough in checking my plumbing. Home needs to be re-piped. He offered several estimates and plans that would work with my budget. Thanks Scott for your time and patience while I had many questions. I highly recommend Intelligent Design for plumbing and additional services they can provide.", "date": "2025-09-15", "platform": "google", "department": "Plumbing" }, { "author": "David Herran", "rating": 5, "text": "They are wonderful company. They come to my house for Many yrs.great service thank you.\ud83c\udfb6 always happy service \ud83e\udd73", "date": "2025-09-15", "platform": "google", "department": "General" }, { "author": "TLF Spin the coins", "rating": 5, "text": "Ziggy did a great job- was kind, happy and fixed the issue ! Happy customer here", "date": "2025-09-15", "platform": "google", "department": "General" }, { "author": "Landon Coleman", "rating": 5, "text": "Tyler Smalling was out to our house to figure out why our water pressure was so low. When Tyler saw we had a water softener system he immediately placed the system in bypass and the water pressure throughout the house immediately came up to normal pressure. Tyler made one phone call and a new system could be installed the following day, Saturday. The price was great. Tyler was at our house by 8:30 a.m. Saturday morning. He removed the old system and had the new system up and in operation by 1:30 p.m. Tyler was excellent in his customer service, very professional and knowledgeable in his work. I would recommend Tyler anytime for any aspect of a plumbing need. We had this question asked about 45 minutes after Tyler had completed the work for us and Tyler of Intelligent Design was recommended for the work.Tyler alway took the time to show and explain howcthecnew system worked and why the old system had gone bad. His attitude , customer service, knowledge, and insurance that the customer is satisfied are beyond reproach. Outstanding work, will definitely call for Tyler Smalling of Intelligent Design should any other plumbing needs arise. Thank you very much Tyler.", "date": "2025-09-13", "platform": "google", "department": "HVAC" }, { "author": "Sandy Gallegos", "rating": 5, "text": "Great group of folks.", "date": "2025-09-13", "platform": "google", "department": "General" }, { "author": "Melissa Megna", "rating": 5, "text": "(Translated by Google) Famtastic! (Original) Famtastiv!", "date": "2025-09-11", "platform": "google", "department": "General" }, { "author": "Debbie Mounce", "rating": 5, "text": "David was really terrific. He fixed what others may have missed. I would totally recommend him. Thanks David.", "date": "2025-09-11", "platform": "google", "department": "General" }, { "author": "Richard Wintory", "rating": 5, "text": "having a water heater burst can be almost as traumatic as a fire. the damage and loss of hot water demand immediate help. Because he'd taken such great care of us in the past, we reached out to Jacob and the Intelligent Design folks again and it was a great call. Jacob quickly diagnosed the problems, and gave us a game plan to get us back to normal. he connected us with with a terrific remediation provider, made recommendations for a replacement appliance and performed not only a rapid and flawless installation, he did so in a manner my wife finds aesthestically pleasing as you can see in the attached photo for yourself. bottom line: after only one cold shower, we were back to inexhaustible hot water and domestic bliss. Thanks to Jacob and the Intelligent Design Team!", "date": "2025-09-11", "platform": "google", "department": "HVAC" }, { "author": "Mary Beardsley", "rating": 5, "text": "David did a wonderful job cleaning the coils if my mini split after reconstruction. Woke up without coughing this morning.", "date": "2025-09-10", "platform": "google", "department": "General" }, { "author": "Linda Withrow", "rating": 5, "text": "Ziggy was great! And VERY KIND", "date": "2025-09-10", "platform": "google", "department": "General" }, { "author": "Robert Lanterman", "rating": 5, "text": "Today Matt Davis reviewed with me the layout for our upcoming new system. Matt is professional and took all the time needed to explain the process to completion and timeline for next steps. We're very happy with the progress and looking forward to our finished solar/hvac install. Thanks Matt!", "date": "2025-09-10", "platform": "google", "department": "HVAC" }, { "author": "Donna Westergren", "rating": 5, "text": "Jack Manning was great !! Explained everything!!", "date": "2025-09-08", "platform": "google", "department": "HVAC" }, { "author": "David Edwards", "rating": 5, "text": "Robert Balderrama did a great job", "date": "2025-09-08", "platform": "google", "department": "General" }, { "author": "Ondrea DAntonio", "rating": 5, "text": "Jack was a pleasure to work with! He was very pleasant and informative. He also noticed that my oven had a gas leak and fixed that for me. Jack went above and beyond!", "date": "2025-09-07", "platform": "google", "department": "HVAC" }, { "author": "Amy Gonzalez", "rating": 5, "text": "Brian was so great! He was helpful to us on the weekend and provided excellent customer care. We will be using this company again!", "date": "2025-09-07", "platform": "google", "department": "General" }, { "author": "Brooke DeAnda", "rating": 5, "text": "Brian was very polite, courteous and quick! Thank you!", "date": "2025-09-05", "platform": "google", "department": "General" }, { "author": "Candace Turpin", "rating": 5, "text": "David was fantastic with the AC tune up and care of my unit. Would recommend him to anyone.", "date": "2025-09-05", "platform": "google", "department": "HVAC" }, { "author": "Sandra Villegas", "rating": 5, "text": "Great service ! Very profesional.", "date": "2025-09-05", "platform": "google", "department": "General" }, { "author": "Austin Thomas", "rating": 5, "text": "David was a great help with diagnosing our HVAC problems and putting us on the right path for repair.", "date": "2025-09-04", "platform": "google", "department": "HVAC" }, { "author": "Bobbi Romero", "rating": 5, "text": "We called Intelligent Design Air Conditioning because our a/c went out on a Sunday evening. We had to go to a hotel to escape the heat in the house! I contacted them using their website on Monday (Labor Day) morning around 6am. I was given a window of 8am-10pm, however they actually arrived at around 2:45pm. Ziggy diagnosed the problem immediately. He luckily had the necessary part on his truck! Ziggy expertly replaced the defective part and within minutes, we had cold air! He was in and out in 30 minutes or less! The cost was minimal. Very competitive! We highly recommend Intelligent Design!", "date": "2025-09-04", "platform": "google", "department": "HVAC" }, { "author": "Ashley Helms", "rating": 5, "text": "Thank you alex for being amazing and doing an amazing job at our house today !! We really appreciate it ! Also super kid friendly my kids loved watching him do stuff today !", "date": "2025-09-04", "platform": "google", "department": "General" }, { "author": "Blainewjones", "rating": 5, "text": "Robert Balderrama performed phenomenally for our a/c service. He had to completely redo the improper installation from the company 4 years ago. If it weren\u2019t for Robert, I would have lost my patience with this company waiting for parts and completion of this job. Robert gets 5 stars!", "date": "2025-09-03", "platform": "google", "department": "General" }, { "author": "Marc Perry", "rating": 5, "text": "Very knowledgeable and professional", "date": "2025-09-03", "platform": "google", "department": "General" }, { "author": "Brian Poe", "rating": 5, "text": "Ziggy was fantastic! Made sure everything was working perfectly with minimal fuss! Thank you! Scott came and fixed our leak super fast! Quality of work was wonderful! Thank you!", "date": "2025-09-03", "platform": "google", "department": "Plumbing" }, { "author": "Janice Eubank", "rating": 5, "text": "Scott was friendly, informative and thorough. I\u2019d recommend Intelligent Design!", "date": "2025-09-03", "platform": "google", "department": "General" }, { "author": "Anita Harrison", "rating": 5, "text": "We had a brand new AC system installed in 2023. We are having a few issues with it. But today Robert from Intellent Design came out on an emergency call and saved our 3 day weekend! He was very knowledgeable and helpful. He was extremely nice and went above and beyond. Plus our dogs loved him!", "date": "2025-08-31", "platform": "google", "department": "HVAC" }, { "author": "Todd Guinn", "rating": 5, "text": "Great service, Great customer service and work", "date": "2025-08-30", "platform": "google", "department": "General" }, { "author": "Marlene Morton", "rating": 5, "text": "Great service. Tyler stayed in touch regarding arrival time and communicated very well. Highly recommend this company", "date": "2025-08-29", "platform": "google", "department": "General" }, { "author": "Benjamin Reyes", "rating": 5, "text": "Technician was professional and thorough", "date": "2025-08-29", "platform": "google", "department": "General" }, { "author": "Gary Luker", "rating": 5, "text": "Robert Balderrama, arrived to perform service on our air conditioner right on time and proceeded to analyze the issue with our unit. In the process of his analysis, he found the probable cause and took care of it. He spent hours in his search for a solution. He was very thorough and determined to take care of the problem. He did an excellent job. Thanks Robert.", "date": "2025-08-29", "platform": "google", "department": "General" }, { "author": "Kristi Gagnon", "rating": 5, "text": "Prompt, polite and efficient!! Thank you David!", "date": "2025-08-28", "platform": "google", "department": "General" }, { "author": "Christina Schwenzer", "rating": 5, "text": "Jack Manning recently did our Plumbing inspection/maintenance and assisted us with replacing some old pieces throughout our home. He was knowledgeable, professional, personable and honest. We appreciate all of his thorough work, and friendly conversations throughout the process.", "date": "2025-08-28", "platform": "google", "department": "HVAC" }, { "author": "Kathy Villalobos", "rating": 5, "text": "Jacob was Professional & Courteous! He explained my plumbing issue very clearly & offered various suggestions for resolving my Sewer Line problem! Jacob gave me a clear understanding of what is causing the problem. Now I can make an informed decision on what my options are for resolving the issue!", "date": "2025-08-27", "platform": "google", "department": "HVAC" }, { "author": "Sarah Arrasmith", "rating": 5, "text": "Daniel wins the hero award today! Fixed our leak quickly! Thank you!", "date": "2025-08-27", "platform": "google", "department": "Plumbing" }, { "author": "Linda Infanete", "rating": 5, "text": "Jake was very professional and very informative about my ducks and my heater system my air condition I would recommend him to anyone very well done thank you Jake Middleton", "date": "2025-08-27", "platform": "google", "department": "HVAC" }, { "author": "Charles Krueger", "rating": 5, "text": "We can't recommend Intelligent Design highly enough! From the design and installation of our new air conditioning system through our routine maintenance program all of the folks have been highly professional and a pleasure to work with (special thanks to Andrew, Paul, James, Todd, Dustin and Sam). We have a great system and a company we will will trust with tremendous confidence. Five stars all the way around! JP was out today and did an incredible job and really helped us out a lot!!!", "date": "2025-08-27", "platform": "google", "department": "General" }, { "author": "Vitaly Meyzler", "rating": 5, "text": "Daniel did a superb job installing a new water heater.", "date": "2025-08-26", "platform": "google", "department": "HVAC" }, { "author": "Danae Newman", "rating": 5, "text": "Service was great! They were available the day after we called, and diagnosed and fixed the problem same day. Our water pressure has never been better!", "date": "2025-08-26", "platform": "google", "department": "General" }, { "author": "Irma I Kortright", "rating": 5, "text": "Both gentlemen we\u2019re very respectful, knowledgeable and detailed. They took their time to look at the entire roof and pointed out that a coat will not be enough and that their company would not encourage a coat due to the condition of the roof. They gave me 3 estimates which I appreciate. I told them I need to run these by my daughter and they agreed to talk to her if I wanted to.", "date": "2025-08-26", "platform": "google", "department": "Roofing" }, { "author": "Al Lopez", "rating": 5, "text": "Scott performed an excellent job and was very friendly towards our animals and family. You don't usually see those qualities these. I appreciate the hard and he went beyond to complete the repairs :). Higley recommended", "date": "2025-08-25", "platform": "google", "department": "General" }, { "author": "Dan Karlsberg", "rating": 5, "text": "Came right out during an emergency. Was very professional worked with the other tenants to make sure that we were able to not disrupt other businesses as well as our own. Dan is the man!", "date": "2025-08-25", "platform": "google", "department": "General" }, { "author": "Tamra Oellig", "rating": 5, "text": "Scott was fabulous! On time and fixed my mystery leak! Super friendly too! Thank you!", "date": "2025-08-25", "platform": "google", "department": "Plumbing" }, { "author": "Andrew Sharpe", "rating": 5, "text": "Ziggy did an excellent job inspecting my AC system. He was very thorough in checking everything and made sure to explain what he was doing along the way. His communication was clear and professional throughout the process, which made me feel confident that nothing was overlooked. I really appreciated the attention to detail and the time he took to answer my questions. Highly recommend him if you\u2019re looking for reliable AC service!", "date": "2025-08-22", "platform": "google", "department": "HVAC" }, { "author": "Karen Johnson", "rating": 5, "text": "Tim worked well with us, was very knowledgeable and made sure that we understood the details of adding solar to our home. He was very friendly and professional. A good experience over all!", "date": "2025-08-22", "platform": "google", "department": "Solar" }, { "author": "Darin McDaniel", "rating": 5, "text": "Robert was a life-saver. At the end of a very long day, he got our AC back up-and-running so we could get a good night\u2019s sleep. Thank you so much, Robert and Intelligent Design!", "date": "2025-08-22", "platform": "google", "department": "HVAC" }, { "author": "Randal Dull", "rating": 5, "text": "Intelligent Design is great customer focused company and Robert was on time, courteous, professional and explained everything he did.", "date": "2025-08-21", "platform": "google", "department": "General" }, { "author": "Joe Hentges", "rating": 5, "text": "Efficient, friendly, carefully, fully explained all procedures, recommended logical next steps \u2014 quite impressive.", "date": "2025-08-21", "platform": "google", "department": "General" }, { "author": "Daniel Bever", "rating": 5, "text": "This was one of the best service repair reps have had ever come to my house for an issue to the point I signed up for a membership to this company. Took time to listen to my.problems showed me how to fix the issue I had if happens in future and didn't try to upsell me stuff I didn't need. Can't say enough great things about the service", "date": "2025-08-21", "platform": "google", "department": "General" }, { "author": "Robert Figueroa", "rating": 5, "text": "Jack and Josh were here for a couple plumbing issues and they were awesome. Great work and customer service!", "date": "2025-08-20", "platform": "google", "department": "HVAC" }, { "author": "Charlie Bluez", "rating": 5, "text": "I give them a 5 star rating because they repaired the unit by utilizing the diagnostic tools at their disposal without price gouging me. I couldn't have requested a better customer experience throughout the process. I simply can't say state how well the company did so I'm not going to try. Brandon had worked on another central air unit previously and deserves a raise and a promotion.", "date": "2025-08-20", "platform": "google", "department": "General" }, { "author": "perryhardee", "rating": 5, "text": "Very knowledgeable and very helpful", "date": "2025-08-19", "platform": "google", "department": "General" }, { "author": "Derek Chase", "rating": 5, "text": "Scott did a great job!", "date": "2025-08-19", "platform": "google", "department": "General" }, { "author": "Sharon Belgarde", "rating": 5, "text": "Ziggy was awesome!!!! Thermostat says we\u2019re cool again!!!", "date": "2025-08-19", "platform": "google", "department": "General" }, { "author": "Vickie Smith", "rating": 5, "text": "We have had Kevin over a few time with electrical problems. Great service, very courteous, knowledgeable, and willing to answer questions. We trust this company and very pleased with all service they this company provides. Thanks Kevin.", "date": "2025-08-15", "platform": "google", "department": "Electrical" }, { "author": "James Smith", "rating": 5, "text": "Outstanding service . On time and everything left clean . David excellent work and attention to detail.", "date": "2025-08-15", "platform": "google", "department": "General" }, { "author": "Tom Leavy", "rating": 5, "text": "Ryan was excellent! Knowledgeable and extremely helpful. Great attitude. Guided me through the Delta beauracracy to get the correct parts. Everything went smoothly. Ryan is a great asset to your company.", "date": "2025-08-15", "platform": "google", "department": "HVAC" }, { "author": "Rudy Molina", "rating": 5, "text": "Tyler was excellent what they could do for me but cost became a factor... maybe in the future", "date": "2025-08-14", "platform": "google", "department": "HVAC" }, { "author": "David", "rating": 5, "text": "Tyler and Matt went above and beyond our expectations with our plumbing repairs. Both of them were friendly and courteous. We will not hesitate to use them again.", "date": "2025-08-13", "platform": "google", "department": "Plumbing" }, { "author": "D. M.", "rating": 5, "text": "An amazing company! But even more so is the solar technician Matt. Extremely knowledgeable, explaining everything in great detail, he was patient and answered every single question I had. I will have no one else here to service, manage or troubleshoot our solar. I\u2019m recommending this company and would give ten stars if I could. And if Matt should happen to read this review, thank you for the time you spent on this job! We look forward to a long relationship with this company.", "date": "2025-08-13", "platform": "google", "department": "Solar" }, { "author": "David Blevins", "rating": 5, "text": "Anthony was on time and pleasant. We have been using Intelligwnt design for 15 years. Today we had another amazing service from them for HVAC and last week we had our plumbing tune up. We love this company", "date": "2025-08-13", "platform": "google", "department": "HVAC" }, { "author": "Scott Ulm", "rating": 5, "text": "Jason my technician was very informative with there services and very productive at the same time.", "date": "2025-08-13", "platform": "google", "department": "General" }, { "author": "Penny M", "rating": 5, "text": "Jack came out and did our annual inspection of our plumbing and recommended a couple things we knew were probably coming up. He did an excellent job of explaining everything, He did it all in a timely manner, cleaned up everything, and left everything better than before. We appreciate the honest, no pressure , satisfaction guaranteed work that we get every time with Intelligent Design", "date": "2025-08-12", "platform": "google", "department": "HVAC" }, { "author": "Penny Mack", "rating": 5, "text": "Jack came out and did our annual inspection of our plumbing and recommended a couple things we knew were probably coming up. He did an excellent job of explaining everything, He did it all in a timely manner, cleaned up everything, and left everything better than before. We appreciate the honest, no pressure , satisfaction guaranteed work that we get every time with Intelligent Design", "date": "2025-08-12", "platform": "google", "department": "HVAC" }, { "author": "Lisa Coffaro", "rating": 5, "text": "Steve Quiroz and Bryan got right to work measuring, assessing, planning then explaining the installation of new ducts and HVAC system.", "date": "2025-08-12", "platform": "google", "department": "HVAC" }, { "author": "Aaron Leal", "rating": 5, "text": "Daniel was very professional and knowledgeable in the services he provided. We would recommend him and his company to all our friends and family.", "date": "2025-08-11", "platform": "google", "department": "General" }, { "author": "Wolf Smith", "rating": 5, "text": "I called Intelligent Design for their drain clearing special. Their tech, T. Manley called before his arrival and then arrived promptly. He was friendly, respectful and thorough. He carried out his service, going above and beyond to make sure the repair was complete. He cleaned up the area he worked in and overall was an exemplary service tech in evert way. Intelligent Design has earned a new customer.", "date": "2025-08-11", "platform": "google", "department": "General" }, { "author": "Paula Rand", "rating": 5, "text": "Replaced central HVAC with all electric unit. Prompt, thorough, friendly, efficient. He will be coming back to do a minisplit", "date": "2025-08-11", "platform": "google", "department": "HVAC" }, { "author": "Leeann / Sam smith", "rating": 5, "text": "Would like to thank Paul the technician from Intelligent design, I appreciate for what you did for us. I spent most of my Saturday troubleshooting and running around for parts and still by late afternoon I still couldn't figure it out. \ud83d\ude20 I was angry with my self and then started calling for 24/7 help. I reached out to about 7 different companies and Intelligent D responded right away with a technician named Paul. He called me about 5 minutes after being in their system, I felt bad because I was still calling around so I asked if he can give me about 15 minutes to still make a decision on using them( me trying to save 30$ - He said no problem. So I kept looking around and no body could get to me anytime that night, just the next morning. So I got back with Intelligent D and resubmit my request and within 10 minutes Paul called me back. Here's what sets them apart. He got to my house in 20 minutes fixed the problem and showed me what was the cause all with in 45 minutes. Yes they are my favorite ones to go to and definitely will be who I highly recommend. Once again Thank you Paul and you work for a great company.", "date": "2025-08-10", "platform": "google", "department": "HVAC" }, { "author": "Adele Lea", "rating": 5, "text": "My AC went out on a Sunday night. I called Intelligent Design and James came out on Monday. He was very nice and knowledgeable. He showed me all the test and what they meant. He gave me the pros and cons and pricing to fix the 15 year old unit and the pricing for a new unit. Most companies take 2 weeks before the new unit can be installed but as an emergencies I got it installed the next day. Don't call anybody else for any heating. AC, plumbing or electrical. They will not pressure you to buy something that is not needed. They are very caring and trustworthy. Thank you James and thank you Intelligent Design. Today Tuesday Alex and Steve came out to install my new HVAC system. They were both very nice and professional. They explained to me everything they were doing. They were both extremely knowledgeable on the system. Alex kept me updated on their progress and any issues that arose. It was so hot and they both always had a smile and something nice to say. Great job Alex and Steve. Thank you both. Alex discussed with me the benefits of Aeroseal and we will be doing that in the next year. I would recommend these two as employees of the month if you do that because they both went above and beyond just installing my HVAC. They made me feel appreciated and they told me they appreciated me. When an electrical issue came up. They got the master electrician to come out. They also made sure I either got a portable ac unit if the electrician couldn't fix it or if no portable unit available put me up in hotel since the house was over 100 inside. These two care about their customers. Even though it was after 7 pm the master Electrician Jordan and Magnum. They promised me they would fix the wiring and get the unit working and get the house cooled down. Within 20 mins they had it fixed but they didn't just leave they wanted to make sure the unit didn't stop working. They saw how hot I was with the house at 101. They were so concerned that I had been without AC for 2 days. Jordan and Magnum are exceptional technicians who go way above and beyond their duties, they actually care about what the customer is going thru. Thank you Jordan and Magnum. Adele Updated 12/17/24 I had a leak from the pipes in my wall of the closet. I called Intelligent Design at 6:30 am and Justin was at my door by 8:30 am. I give Justin and Intelligent design 5 stars plus. Justin is extremely nice, friendly, and knowledgeable on plumbing issues. He is very kind and patient waiting for me to get help to have our well turned off. He explained what was wrong and how he would fix it. Since the shutoff valve was over 10 years old and not used until now, he explained all the things that could happen. Nothing went wrong and he fixed my leaky pipe in the closet in about 30 mins. Justine and Intelligent Design THANK YOU. If you have any plumbing issues call Intelligent Design. They will get to you fast, they keep you updated when they will arrive, they tell you what they are doing and best of all their prices are good. My emergency call and fixing the leak was less than $350.00. Most places charge an emergency fee of over $200. Intelligent Design will take care of you and not rip you off. 8/8/25 Tyler from Intelligent Design Plumbing performed my annual plumbing inspection and water heater flush. Tyler arrived on time, he was nice, friendly, polite, knowledgeable, professional, and thorough. He explained everything that he was doing and explained any potential future problems that he saw. He made recommendations and pricing to fix those issues. He need put pressure on me or tried to sell me anything that I didn't want or need. He was very patient with my dog Button who wants to be constantly petted. I highly recommend using Intelligent Design Plumbing for all you plumbing needs, repairs, maintenance, and annual flushing and inspections. Thank you, Tyler and we will see you soon with those upgrades.", "date": "2025-08-09", "platform": "google", "department": "HVAC" }, { "author": "Aaron Quiroga", "rating": 5, "text": "Scott was amazing, he took his time and was very thorough. He gave us excellent recommendations and emphasized which were most important. I highly recommend Intelligent Design to anyone looking for a quality plumbing inspection.", "date": "2025-08-08", "platform": "google", "department": "Plumbing" }, { "author": "Dulce Quiroga", "rating": 5, "text": "Scott is amazing! He took his time inspecting and reviewing everything with us.", "date": "2025-08-08", "platform": "google", "department": "General" }, { "author": "David Lovos", "rating": 5, "text": "Jack was friendly, conscientious and did a great job.", "date": "2025-08-07", "platform": "google", "department": "HVAC" }, { "author": "Vay Star", "rating": 5, "text": "Scott and Teo were very kind and helpful. Got everything I needed done.", "date": "2025-08-07", "platform": "google", "department": "General" }, { "author": "Barry Evans", "rating": 5, "text": "Installation of a new system from Intelligent Design has been a great experience from beginning to end! Recommend IDesign to everyone who wants quality, knowledge, and top workmanship. The following technicians have been a pleasure to work with: Sammy Ivan Chris Steve Brian Thank you all!", "date": "2025-08-07", "platform": "google", "department": "General" }, { "author": "Ethan Senor", "rating": 5, "text": "Brandon was great! Helped me get my system up and running and didn't try to sell me anything I didn't needed.", "date": "2025-08-06", "platform": "google", "department": "General" }, { "author": "Lynda Anderson", "rating": 5, "text": "Awesome service. Rob Doty arrived right on time. He was courteous, knowledgeable, and efficient. I will definitely call him again in a year when my service is due or if I have any questions in the meantime.", "date": "2025-08-06", "platform": "google", "department": "General" }, { "author": "Litsa Slavonik", "rating": 5, "text": "Jason was professional, knowledgeable, and very polite. Your company should be proud to have such a employee representing you in the field.", "date": "2025-08-05", "platform": "google", "department": "General" }, { "author": "Ayari Pannell", "rating": 5, "text": "Super friendly, and profesional and courteous...great worker!", "date": "2025-08-05", "platform": "google", "department": "General" }, { "author": "Kathleen Wilber", "rating": 5, "text": "Tyler was efficient and professional. He called ahead, was on time, polite and respectful. He listened to the problem and fixed it neatly and quickly. He did not pressure us by pushing work we didn\u2019t ask for. And, he was nice to our pets. The cats approve. I plan on using the company for future plumbing, roofing and air conditioning. Thanks again!", "date": "2025-08-04", "platform": "google", "department": "Plumbing" }, { "author": "Tim Short", "rating": 5, "text": "Intelligent Design does a great job! All the people I've interacted with are personable and provide excellent service. Today's service was provided by Paul, and he went above and beyond to get our AC back up and running cold. Thank you!", "date": "2025-08-03", "platform": "google", "department": "HVAC" }, { "author": "B Camacho", "rating": 5, "text": "We are excited in receiving our new HVAC with Intelligent Design based on our first meeting with Tim. His knowledge, professionalism, and courteous manner was very helpful in our decision making process.", "date": "2025-08-01", "platform": "google", "department": "HVAC" }, { "author": "Bob Johnson", "rating": 5, "text": "All good, excellent communication. Would diffently recommend and use in future", "date": "2025-08-01", "platform": "google", "department": "General" }, { "author": "Jill Collins", "rating": 5, "text": "Jacob and his intern Josh came to fix our toilet leak. They were both very professional,informative and performed the job quickly and cleaned up afterwards. They also asked if there was anything else that we needed for them to look at while there. I would highly recommend them.", "date": "2025-07-31", "platform": "google", "department": "HVAC" }, { "author": "Shmuel Sanowicz", "rating": 5, "text": "Jason Shreves was excellent.", "date": "2025-07-31", "platform": "google", "department": "General" }, { "author": "Donald Rosenwinkel", "rating": 5, "text": "Tyler was awesome! On time, polite, professional and knowledgeable! And did a great job!", "date": "2025-07-31", "platform": "google", "department": "General" }, { "author": "katharine godshall", "rating": 5, "text": "Scott was amazing! He walked me through the entire inspection and made friends with my dogs! He even went above and beyond to figure out why my water softener wasn\u2019t working... not what he was here for but much appreciated!! Thanks Scott and Intelligent Design. Happy customer! Katharine", "date": "2025-07-31", "platform": "google", "department": "General" }, { "author": "Hugh McCauley", "rating": 5, "text": "Shane Wyatt was awesome! Courteous and professional.", "date": "2025-07-31", "platform": "google", "department": "General" }, { "author": "Debi Norris", "rating": 5, "text": "Excellent service! Ziggy did a great job!", "date": "2025-07-30", "platform": "google", "department": "General" }, { "author": "Bill Thompson", "rating": 5, "text": "Jacob and Jack were prompt, courteous and highly sklled. They advised and answered all questios. and attended to every detail.and worked dilligently to see the project through. I highly recommend him and the Intelligent Design crew. Top tier service.", "date": "2025-07-30", "platform": "google", "department": "HVAC" }, { "author": "J Scott", "rating": 5, "text": "Kevin was professional and knowledgeable. Haven\u2019t decided if I will be using them yet, just got an estimate, but will consider them in the future if I don\u2019t.", "date": "2025-07-29", "platform": "google", "department": "General" }, { "author": "Gene O", "rating": 5, "text": "David Ross was on time, very courteous and knowledgeable about HVAC system. Excellent job. Thank you", "date": "2025-07-29", "platform": "google", "department": "HVAC" }, { "author": "Thomas", "rating": 5, "text": "I had a great inspection done by Daniel with no issues", "date": "2025-07-29", "platform": "google", "department": "General" }, { "author": "Lorenzo Morales", "rating": 5, "text": "I got home from work to find our house at 95 degrees and the AC blowing hot air. I thought it was too late in the day for service, but Intelligent sent Ziggy out to help us even though it was dark. He was extremely nice and professional. He explained clearly what the problem was and got our unit back running quickly. Lifesaver!", "date": "2025-07-29", "platform": "google", "department": "HVAC" }, { "author": "William", "rating": 5, "text": "I was awe struck at the time and detail Kyle put into evaluating our year old HVAC by intelligent design ( they are lucky to have him). We highly recommend this expert in HVAC systems. \u2b50\u2b50\u2b50\u2b50\u2b50 job by Jack Manning completing the plumbing inspection and providing info on a total water system for our home. Will be considering some recommendations made by Jack for ID.", "date": "2025-07-28", "platform": "google", "department": "HVAC" }, { "author": "Amanda M Stevens", "rating": 5, "text": "Great service! Professional, courteous, and explained next steps! Thanks again!", "date": "2025-07-28", "platform": "google", "department": "General" }, { "author": "Mike Ogle", "rating": 5, "text": "Great work! Let me know arrival time. The work i needed done was fantastic.", "date": "2025-07-28", "platform": "google", "department": "General" }, { "author": "Lauran Penn", "rating": 5, "text": "Scott was awesome! He explained everything to us in a way we could understand. Hope we are able to have him come next year for our inspection !", "date": "2025-07-28", "platform": "google", "department": "General" }, { "author": "rod vakoc", "rating": 5, "text": "Very knowledgeable technician!", "date": "2025-07-28", "platform": "google", "department": "General" }, { "author": "Catherine Swager, RNCM", "rating": 5, "text": "Really happy with Eric who went over and above to make sure our questions were answered, the HVAC was installed efficiently with minimal discomfort during the heat! Team needs a raise!", "date": "2025-07-28", "platform": "google", "department": "HVAC" }, { "author": "Ken Richardson", "rating": 5, "text": "Our technician was Tj who was incredibly knowledgeable and professional.", "date": "2025-07-27", "platform": "google", "department": "General" }, { "author": "T.J. Wolner (MajrKrunch)", "rating": 5, "text": "Scott the estimator, was most open and honest about the work needed, explaining our options clearly. I do feel that we will receive the best results from Intelligent Design A/C, Plumbing, plus. Scott was absolutely spot on! He did a thorough analysis of our system, quoting a reasonable price, and promised that we would be impressed by his plumber. The next day, Friday, Fabian Desantiago and his assistant Josh, spent nine hours in the miserable heat finding and correcting a bad part the wholesaler had sold. This is one extremely professional technician who refuses to quit until the job has been completed correctly and completely. They started on our job at 12:30 and turned the system on at 9:35 pm, Friday evening; both were absolutely drenched but proud of their performance, as we are most grateful. Thank you, gentlemen; you saved my hide.", "date": "2025-07-26", "platform": "google", "department": "HVAC" }, { "author": "Dani", "rating": 5, "text": "Daniel was very knowledgeable without being pushy. We would be happy for him to return for our next service.", "date": "2025-07-25", "platform": "google", "department": "General" }, { "author": "Robert Abel", "rating": 5, "text": "TJ was friendly, knowledgeable and thorough in his fall inspection visit and report. He also explained how some of the newer technology could prolong the life of our systems and help us save money in electrical fees.", "date": "2025-07-25", "platform": "google", "department": "Electrical" }, { "author": "Deborah Parrish", "rating": 5, "text": "JP was awesome!!!!!! Very knowledgeable and friendly. Explains all possibilities! Will request him again!", "date": "2025-07-25", "platform": "google", "department": "General" }, { "author": "Hayden Bono", "rating": 5, "text": "Thanks david and magnum for your help at my grandpas place, great work and it was a pleasure talking to yall", "date": "2025-07-25", "platform": "google", "department": "HVAC" }, { "author": "Bonnie O'Connor", "rating": 5, "text": "Kevin from intelligent design was an absolute joy to work with. He was very friendly and informative and did a wonderful job. I would highly recommend intelligent design for any of your air conditioning heating or plumbing and electrical needs .", "date": "2025-07-24", "platform": "google", "department": "HVAC" }, { "author": "Doug Pearson", "rating": 5, "text": "Daniel spent more time than I had expected it would take because of some unexpected challenges with the repair. When done, the work completed was very professional. I am very happy with the result.", "date": "2025-07-24", "platform": "google", "department": "General" }, { "author": "John Jefferson", "rating": 5, "text": "Very happy with our technician Jack and.Josh. The installation of the water heater was properly done.", "date": "2025-07-24", "platform": "google", "department": "HVAC" }, { "author": "David Hueter (Judy and David Hueter)", "rating": 5, "text": "Richard Johnson provided thoughtful, careful, and thorough annual service for our HVAC systems.", "date": "2025-07-24", "platform": "google", "department": "HVAC" }, { "author": "Megan Ahaszuk", "rating": 5, "text": "Jacob Jameson did a fantastic job. His calm and friendly demeanor really helped our nerves with our toilet flooding issues. He was also fast and efficient. Excellent service", "date": "2025-07-24", "platform": "google", "department": "HVAC" }, { "author": "Bobby Vega", "rating": 5, "text": "Great work! Had no broken tiles so no extra work! Thanks to Brian and Steve", "date": "2025-07-24", "platform": "google", "department": "General" }, { "author": "Richard Kelm", "rating": 5, "text": "Jack was super friendly and helpful. Thank you!", "date": "2025-07-23", "platform": "google", "department": "HVAC" }, { "author": "Jaimee Parks", "rating": 5, "text": "Professional and very friendly", "date": "2025-07-23", "platform": "google", "department": "General" }, { "author": "Aaron Charpentier", "rating": 5, "text": "Always quick to respond with great service!", "date": "2025-07-22", "platform": "google", "department": "General" }, { "author": "foxyroxy", "rating": 5, "text": "Ziggy was professional and knowledgeable. He represents the company flawlessly and answered all of my questions...even the silly ones. Thanks Ziggy!!", "date": "2025-07-22", "platform": "google", "department": "General" }, { "author": "Lynden Kidd", "rating": 5, "text": "Fabian Desantiago provided first class service to fix a pesky problem and has assisted in diagnosing another lingering problem. He was polite, clean, prompt and communicated well with each step in the process.", "date": "2025-07-22", "platform": "google", "department": "HVAC" }, { "author": "James Garnham", "rating": 5, "text": "Elmo nice, polite and straightforward with me. I will use them again. He did routine maintenance on n our pluming and water heater.....Jack was great. Knowlegable about the work, explained every thing building confidence in the work done.", "date": "2025-07-22", "platform": "google", "department": "HVAC" }, { "author": "Jim Dewey", "rating": 5, "text": "Scott was easy to work with. Very competent and efficient!", "date": "2025-07-22", "platform": "google", "department": "General" }, { "author": "Clayburn Lewis", "rating": 5, "text": "Andrew did a great job explaining the details in a way that we could understand. Very much appreciated!", "date": "2025-07-22", "platform": "google", "department": "General" }, { "author": "Will Haas", "rating": 5, "text": "Intelligent Design worked me into their schedule for a second opinion I requested. Ziggy called after working an entire day and I asked him to come even though he would arrive around 6:45 pm. He showed up with a smile and a positive attitude. He quickly understood what I needed and gave me his honest assessment. Then showed me why he made the assessment. I didn\u2019t need any work done. Because of Ziggy\u2019s honesty and tenacity to still make the late call and Intelligent Design\u2019s willingness to get me on their schedule, they now have a new customer. Thank you Ziggy.", "date": "2025-07-22", "platform": "google", "department": "HVAC" }, { "author": "Louise Young", "rating": 5, "text": "A few days ago, a major storm hit Tucson leaving me with two roof leaks. I called Intelligent Design and hit the jackpot. His name is Taylor Quayle. He assessed the damage quickly, comprehensively, He detailed, step by step, what repairs needed to be done. Taylor was very punctual, skillful , knowledgeable. I would not hesitate to recommend the company and Taylor to family and friends,", "date": "2025-07-20", "platform": "google", "department": "HVAC" }, { "author": "Ted Herner", "rating": 5, "text": "I enjoyed my meeting and discussion with Richard today. He is a very personable gentleman with a solid knowledge of HVAC systems. I look forward to reviewing his quotes.", "date": "2025-07-19", "platform": "google", "department": "HVAC" }, { "author": "Bryonne Luhtala", "rating": 5, "text": "My air went out in the dead of Arizona summer! David came out same day, provided a short term solution so I could sleep in some cool air overnight and then returned this morning to complete the job. I signed up for the annual maintenance program too! I appreciated his experience as he was working with my home warranty company to help me be reimbursed for services. I appreciate the quick, kind and efficient service!", "date": "2025-07-18", "platform": "google", "department": "General" }, { "author": "Ramona Zaragoza", "rating": 5, "text": "Jack was so helpful, courteous, and professional. Great service!", "date": "2025-07-17", "platform": "google", "department": "HVAC" }, { "author": "Debby Reed", "rating": 5, "text": "We have used Intelligent Design in our other home in Tucson, they are very professional and helpful! Brandon Hicks came out today and got us set up with a new unit to be delivered next week! And he got our old unit running till the new one is installed. I would recommend this company without any hesitation. Thank you!", "date": "2025-07-17", "platform": "google", "department": "General" }, { "author": "Joe Popindovic", "rating": 5, "text": "Given the technician sent by intelligent design was professional in every aspect of the manner he was prepared had good hygiene, spoke clearly and loudly and date his job efficiently. I hope to move forward on the project with him.", "date": "2025-07-17", "platform": "google", "department": "General" }, { "author": "Philip Hemmo", "rating": 5, "text": "Great guy. Scott was a true professional Jack was also awesome and professional", "date": "2025-07-17", "platform": "google", "department": "HVAC" }, { "author": "Clarita Burke", "rating": 5, "text": "Tyler is such a nice young man. He was so respectful and just delivered the facts. I really appreciated him.", "date": "2025-07-17", "platform": "google", "department": "HVAC" }, { "author": "Sean M (Porferios)", "rating": 5, "text": "Work was done great very friendly amazing job", "date": "2025-07-17", "platform": "google", "department": "General" }, { "author": "Deborah Colon-Mateo", "rating": 5, "text": "I can\u2019t say enough good things about Ziggy the HVAC technician! From the moment he arrived, Ziggy was professional, knowledgeable, and incredibly courteous. He took the time to thoroughly diagnose the issue with our system, explained everything in simple terms, and laid out all our options without any pressure. What really stood out was his attention to detail and commitment to doing the job right. He treated our home with respect, worked efficiently, and even followed up afterward to ensure everything was running smoothly. It\u2019s rare to find someone who combines technical skill with genuine customer care\u2014but Ziggy absolutely delivers. Also great with the puppies!!", "date": "2025-07-16", "platform": "google", "department": "HVAC" }, { "author": "Brenton Kollinger", "rating": 5, "text": "I scheduled a plumbing inspection with intelligent design. My plumber Jack was very professional and definitely enjoys his work. We discussed some issues with my pressure control valve; there was significant rust and corrosion on and around the valve. Jack replaced the valve and reinsulated the piping. His work was excellent and fast!", "date": "2025-07-16", "platform": "google", "department": "HVAC" }, { "author": "Judith Heller", "rating": 5, "text": "Scott worked professionally and kept me informed through the entire process.", "date": "2025-07-16", "platform": "google", "department": "General" }, { "author": "Melanie Sprague", "rating": 5, "text": "Tyler was a huge help when we had a leak at our hose spichot in the backyard. He came out the same day that we called even though we called late in the day around 4:30pm. He even came out despite being after dark and during a monsoon storm. He fixed the issue quickly and easily and was able to share the issue and solution with me as soon as he finished. Great job!", "date": "2025-07-16", "platform": "google", "department": "HVAC" }, { "author": "Dennis Swerline", "rating": 5, "text": "Ziggy did Awesome job", "date": "2025-07-15", "platform": "google", "department": "General" }, { "author": "Paul Kassulke", "rating": 5, "text": "Intelligent Design\u2019s Tyler Smalling was great in searching for the source of the odor that surprised us today. Extremely thorough even checking the unlikely sources. He has also offered to return if the odor returned. Another wonderful experience with Intelligent Design.", "date": "2025-07-14", "platform": "google", "department": "General" }, { "author": "Margaret Lyman", "rating": 5, "text": "Intelligent Design have consistently given good customer service and knowledgeable trades work to me. Most recently Jack did a whole-house plumbing inspection, answered my questions and replied to my ideas politely, triple checked to be sure he wasn\u2019t overlooking anything and that I was satisfied that he had addressed all my concerns, left everything clean and in good order, etc etc. keep up the great work, ID!", "date": "2025-07-14", "platform": "google", "department": "HVAC" }, { "author": "Shelly Hawkins", "rating": 5, "text": "Ziggy came out today for our annual HVAC review and he was great! Intelligent Design technicians are always professional and friendly, and Ziggy was no exception! Thank you! \ud83d\ude0e", "date": "2025-07-14", "platform": "google", "department": "HVAC" }, { "author": "Carrie Graue", "rating": 5, "text": "I\u2019ve been using Intelligent Design Air Conditioning and Heating for over 10 years and they never disappoint. My AC was not working properly and they got someone out to my house within 36 hours of my call. Ziggy was fantastic, he listened to the issues then started to try to diagnose what the cause was, walking me through everything he was doing and what he found. He was very informative and helped me understand things I had not known before. He is also extremely friendly and you can tell he truly cares about taking care of his customers!", "date": "2025-07-12", "platform": "google", "department": "HVAC" }, { "author": "Anna Dorsey", "rating": 5, "text": "Jack and Jim were incredibly friendly and patient during our annual plumbing check-up. They took the time to explain everything in detail, which we really appreciated. While there was a minor issue that arose during the visit, their helpfulness and clear communication made a big difference.", "date": "2025-07-11", "platform": "google", "department": "HVAC" }, { "author": "Stacy Lane", "rating": 5, "text": "Matt did a wonderful job troubleshooting my system. A+ service.", "date": "2025-07-11", "platform": "google", "department": "General" }, { "author": "Rascally Rose", "rating": 5, "text": "Richard was great. He really listened to our concerns and got us the best unit for our situation. I will be using Intelligent Design in the future for all kinds of projects now that I\u2019ve learned all they offer. Update: had a duct cleaning done as part of our install. Lo and Adam were super nice and did a great job. Especially considering someone who worked on the house before we owned it kicked rocks into the ducts and they had to clean that. Very quick and efficient service, super professional team.", "date": "2025-07-11", "platform": "google", "department": "General" }, { "author": "Jason Wood", "rating": 5, "text": "Scott and Daniel were fantastic. They got us squared away with a new water heater very quickly and presented me with all the options necessary to make a decision.", "date": "2025-07-11", "platform": "google", "department": "HVAC" }, { "author": "Elizabeth Robertson", "rating": 5, "text": "Scott is amazing. Don\u2019t ever let him go. I appreciate you guys for taking care of me the way you have with the air conditioner and now the water heater and everything else so good job.", "date": "2025-07-09", "platform": "google", "department": "HVAC" }, { "author": "Ernie Johnston", "rating": 5, "text": "Ziggy did a great job he answered all my questions and got me set up on my filter schedule.", "date": "2025-07-09", "platform": "google", "department": "General" }, { "author": "Anne Cavanagh", "rating": 5, "text": "My plumbing service tech was exceptional. He called to let me know when to expect him; what to expect in the service call and was genuinely first class all the way. I would recommend him highly.", "date": "2025-07-08", "platform": "google", "department": "Plumbing" }, { "author": "Jerry Krohn", "rating": 5, "text": "David showed up quickly and had our system running and cooled off in no time. He was thorough, explained everything clearly, and didn\u2019t try to sell us anything we didn\u2019t need. Friendly, professional, and honest\u2014we\u2019ll definitely be using their services again.", "date": "2025-07-06", "platform": "google", "department": "General" }, { "author": "Allen Cunningham", "rating": 5, "text": "Richard Johnson is FANTASTIC!!..Our AC stopped working. Richard arrived in the middle of his all ready full schedule. One look and he immediately knew , and fixed the problem! Thank you Richard!!!", "date": "2025-07-04", "platform": "google", "department": "HVAC" }, { "author": "Doug Standley", "rating": 5, "text": "5++ rating for the entire experience and and extra + for the incredible James Cavanaugh our technician. I highly recommend the company and James.", "date": "2025-07-02", "platform": "google", "department": "General" }, { "author": "Nancy Adam", "rating": 5, "text": "Ziggy was very professional and easy to work with.. He explained everything that he was doing and answered all our questions. Highly recommend Intelligent Design for all HVAC services.", "date": "2025-07-01", "platform": "google", "department": "HVAC" }, { "author": "Peter Santaniello", "rating": 5, "text": "I just renewed my yearly subscription for plumbing air conditioning and electrical and additional service and I really like these guys. I was a little worried about them upselling shamelessly because everybody does it in this business but not them they seem pretty good and they didn't try and upsell me like the others did. I think I want to stay with these guys for a few years and use it for other properties", "date": "2025-06-30", "platform": "google", "department": "Plumbing" }, { "author": "Dennis Wurst", "rating": 5, "text": "Scott is a real gentleman and a technical wizard. Thank you for teaching me about my water.", "date": "2025-06-30", "platform": "google", "department": "HVAC" }, { "author": "Dina Dalton", "rating": 5, "text": "Scott was an amazing person who was honest and kind. He was very pleasant toward my dogs and he is a real asset to the Intelligent Design family. I highly recommend him.", "date": "2025-06-30", "platform": "google", "department": "General" }, { "author": "C Zega", "rating": 5, "text": "Ziggy was thorough and listened to my concerns. Happy with the service I received.", "date": "2025-06-27", "platform": "google", "department": "General" }, { "author": "Jacquee Hendrickson", "rating": 5, "text": "Well, heck! He's just a great guy and a persuasive salesman as well! The 2nd photo isn't the best but I'm 73! I'm used to taking pictures with a Kodak camera from the 60's. That's a pic of my lovely new filtration system installed by Tyler S. Knowledgeable, efficient and a real sweetheart. (Tyler, bet you get razzed about that!) I recommend Intelligent Design 100%! I feel this company is completely trustworthy.", "date": "2025-06-25", "platform": "google", "department": "General" }, { "author": "Brendan Reagan", "rating": 5, "text": "David R. Was very helpful and knowledgeable. Another great employee at Intelligent Design. Thank you, David, for keeping our HVAC systems working perfectly.", "date": "2025-06-23", "platform": "google", "department": "HVAC" }, { "author": "Sherry Day", "rating": 5, "text": "Ziggy was very polite & informational .. I would give him a #5.", "date": "2025-06-23", "platform": "google", "department": "General" }, { "author": "John Williams", "rating": 5, "text": "Representative Jp was professional, knowledgeable and found the problem quickly.", "date": "2025-06-20", "platform": "google", "department": "General" }, { "author": "Robert Hack", "rating": 5, "text": "Ziggy was on time for our appointment, took the time to explain everything in detail, was friendly and knowledgeable. I recommend Ziggy, and we had a very positive experience with him.", "date": "2025-06-20", "platform": "google", "department": "General" }, { "author": "Tammye Paz", "rating": 5, "text": "Fabian and Logan did an awesome job. From start to finish they were on top of everything we needed.", "date": "2025-06-20", "platform": "google", "department": "General" }, { "author": "Lorena Ramirez", "rating": 5, "text": "I've been their customer since 2020..Every encounter was very pleasant. Everyone one of them professional and respectful.", "date": "2025-06-19", "platform": "google", "department": "General" }, { "author": "Tracy Benitez", "rating": 5, "text": "Ziggy did a great job today and was very thorough with his inspection. Was very patient and explained everything to us. We had a very good experience and definitely recommend him and Intelligent design for sure! Thank you very much!", "date": "2025-06-19", "platform": "google", "department": "General" }, { "author": "Shane Myers", "rating": 5, "text": "Scott was great and very knowledgeable. Recommend!", "date": "2025-06-19", "platform": "google", "department": "General" }, { "author": "Kory DeLuke", "rating": 5, "text": "Been working with Intelligent Design the past few years now, and today\u2019s visit I had Richard Johnson. He arrived about 10 minutes early and was a wealth of knowledge while giving my hvac system a full tune up!", "date": "2025-06-19", "platform": "google", "department": "HVAC" }, { "author": "William Watkins", "rating": 5, "text": "Compared to what we have experienced in the past, what a refreshing experience it was to have our first Intelligent Design technician at our newly purchased home to conduct an annual plumbing inspection. Jason Shreves put smiles on our face and joy in our heart that companies like ID and professionals like Jason are out there to help us! WOW!! The company called to confirm the apppointment and texted Jason's short bio with his picture so we'd recognize him upon arrival. He toured our home to get an overview of our property, asked us for our concerns, briefed us on his plan and got to work. He was incredibly efficient and kept us informed about his progress, showing us on our systems as he did. He debriefed us fully and wrapped up despite it being way past dinnertime. This is our 20th home and we've experienced countless service companies and their employees. Companies like ID and technicians like Jason are a rare breed! Heartily endorse!!!", "date": "2025-06-19", "platform": "google", "department": "HVAC" }, { "author": "Sakeenah Khan", "rating": 5, "text": "Fabian was efficient and professional and explained as he was working \ud83d\udc4d\ud83c\udffe thanks!!", "date": "2025-06-19", "platform": "google", "department": "General" }, { "author": "Kathy Branchik", "rating": 5, "text": "Always on time and very professional.", "date": "2025-06-19", "platform": "google", "department": "General" }, { "author": "K Par", "rating": 5, "text": "Fabian did a great job fixing the plumbing under our bathroom sink. Would definitely recommend \ud83d\udc4c", "date": "2025-06-17", "platform": "google", "department": "Plumbing" }, { "author": "Kevin Wolstenholme", "rating": 5, "text": "JP is very knowledgeable and answered every question I threw at him.", "date": "2025-06-17", "platform": "google", "department": "General" }, { "author": "rox7flyer", "rating": 5, "text": "Very responsive- fit me in because of tight travel plans. Very knowledgeable and informative tech. Highly recommend this company.", "date": "2025-06-17", "platform": "google", "department": "General" }, { "author": "Jennifer Caillet", "rating": 5, "text": "Ziggy was Extremely thorough and very knowledgeable. I got all of my questions answered and learned some things in the process....surpassed my expectations. His kind and gentle demeanor made me feel comfortable having him in my home. Very personable and professional. Five star service.", "date": "2025-06-17", "platform": "google", "department": "General" }, { "author": "Hannah Teplitsky", "rating": 5, "text": "richard was wonderful, responsive, and so professional. he helped us out with our a/c unit and was more than happy to translate what was going on in an accessible manner. looking forward to working with him again!", "date": "2025-06-16", "platform": "google", "department": "HVAC" }, { "author": "Tamara Null", "rating": 5, "text": "Shane came out and cleared the drain that was completely clogged. He was pleasant and professional. I would highly recommend Intelligent Design.", "date": "2025-06-16", "platform": "google", "department": "General" }, { "author": "Joshua Pearl", "rating": 5, "text": "AC stopped at 8pm on a Saturday, still 95 degrees outside. I called a couple places that couldn't send someone until Monday. I called Intelligent Design and they booked Ricardo Valencia to come out that night. 10 minutes later Ricardo called to confirm the appointment, 20 minutes later he was at my house. Fortunately it was a simi-quick fix, he was able to get us up and running in less than 30 minutes, was very polite and friendly, not just customer friendly but personable friendly. I will recommend both Intelligent Design and Ricardo Valencia and I will be calling them for my next service. Thank you", "date": "2025-06-16", "platform": "google", "department": "HVAC" }, { "author": "John Keables", "rating": 5, "text": "Ricardo came to our house within two hours of our AC going out on a Sunday evening. He was professional knowledgeable and very friendly.", "date": "2025-06-15", "platform": "google", "department": "HVAC" }, { "author": "Nicole Cochran", "rating": 5, "text": "A thorough inspection to get to the source of the issue. Very polite and friendly.", "date": "2025-06-14", "platform": "google", "department": "General" }, { "author": "Zodie Spain", "rating": 5, "text": "Jason came out recently to replace a couple of bathroom sink faucets. He did an excellent job and we appreciated his expertise and professionalism!", "date": "2025-06-14", "platform": "google", "department": "HVAC" }, { "author": "Karin Lorentzen", "rating": 5, "text": "I was very happy with the work that plumbing tech Fabian performed at our home. He was conscientious, thorough, skilled and customer-oriented. Best of all, he cleared our horribly clogged drain!", "date": "2025-06-14", "platform": "google", "department": "Plumbing" }, { "author": "Annalysa Kelly Lovos", "rating": 5, "text": "Fabian DeSantiago is professional, courteous, and awesome.", "date": "2025-06-13", "platform": "google", "department": "General" }, { "author": "Zodie Spain", "rating": 5, "text": "Ricardo came out to do our Spring/Summer HVAC inspection and he was really great. He checked everything, asked questions, and made a couple of excellent recommendations. Highest recommendation!", "date": "2025-06-13", "platform": "google", "department": "HVAC" }, { "author": "Margaret STJOHN", "rating": 5, "text": "At my request, Greg Gonzalez of Intelligent Design did an assessment of our electrical set-up and needs. He was careful, thorough, clear about his findings, helpful and personable. I would have no hesitation in hiring him when we move forward with the work we need. Ryan Sandoval, a plumber working through Intelligent Design, has done two jobs for us. His work has been careful and excellent, and he is a pleasure. I D stayed on top of all details and timing in a very helpful way. Ryan has just completed a third project for us. He scoped out our needs and explained the process, choices, pros and cons and how each step would likely go forward. We set a time, he did the work, checked it, cleaned up, and completed the paperwork, thus solving another plumbing problem for us in a timely and trustworthy way. Kyle came out, identified the issue, got the parts and returned to fix the system. He was courteous, competent, helpful and a fine worker. We are pleased. A couple of weeks ago, Scott C did an assessment of our plumbing needs. Today, (June 12, 2025) he replaced old outdoor pipes and joints so that we can go forward with an irrigation project. He was timely, competent, pleasant and very helpful. We were pleased.", "date": "2025-06-12", "platform": "google", "department": "HVAC" }, { "author": "Teresa Searer", "rating": 5, "text": "Excellent company! The technicians are very professional and knowledgeable and courteous. Would highly recommend Intelligent Design.", "date": "2025-06-12", "platform": "google", "department": "General" }, { "author": "Sean Beall", "rating": 5, "text": "James and Raf did a phenomenal job with our AC repair. They arrived within the scheduled time window and walked me through everything they planned to do. The two were very professional and respectful. Highly recommend their work!", "date": "2025-06-12", "platform": "google", "department": "HVAC" }, { "author": "Kelly Golden", "rating": 5, "text": "David was so friendly and committed to a happy A/C and happy customer.", "date": "2025-06-11", "platform": "google", "department": "General" }, { "author": "Annette Gentry", "rating": 5, "text": "Ziggy was prompt and pleasant. Ensuring our Ac was up and working quickly. Thank you Ziggy.", "date": "2025-06-11", "platform": "google", "department": "HVAC" }, { "author": "Josh", "rating": 5, "text": "Our technician was David Ross. He was super helpful and knowledgeable. Professional and informative with what he was going to be doing. They don\u2019t try to upsell you or recommend you to change extra parts that weren\u2019t necessary. Thank you for the great service. It was just on time to help us be ready for the summer heat.", "date": "2025-06-11", "platform": "google", "department": "HVAC" }, { "author": "Trisha Bush", "rating": 5, "text": "I called the answering line and was helped by Nick who was very helpful in getting a tech out to fix my HVAC. within a few hours JP along with an assistant Isaac came out to figure out why my system had stopped cooling. they were very thorough and explained everything in great detail (with pictures) they were able to locate the problems (multiple) and get my system back up and running. JP gave me a run down of things that will need to be done soon and was extremely helpful in what my options are. I am over all pleased from the time I made the call to the ending results.", "date": "2025-06-10", "platform": "google", "department": "HVAC" }, { "author": "Lana Barr-Sanders", "rating": 5, "text": "Ryan did a thorough job and explained everything well. We love him!", "date": "2025-06-10", "platform": "google", "department": "General" }, { "author": "toni faverty", "rating": 5, "text": "Ziggy did a great job and was very nice, told us we would need to clean the mini splits soon!", "date": "2025-06-10", "platform": "google", "department": "General" }, { "author": "Greg Argarin", "rating": 5, "text": "Scott is a CHAMPION! He helped me understand all of the different options and will help me choose the system that is right for me. Since I am a tenant and not the owner, I can show the management and owners what might be possible if they participate in this amazing product and what can help your HEALTH!", "date": "2025-06-10", "platform": "google", "department": "General" }, { "author": "Gary Lauber", "rating": 5, "text": "Came out same day as I called and gave me a heads up before arriving Tyler checked ever possible cause of high water usage gave me his cell number and called Metro water as well. Company knows how to use technology to follow up", "date": "2025-06-10", "platform": "google", "department": "General" }, { "author": "Belinda Schuster", "rating": 5, "text": "James at Intelligent Design is awesome.", "date": "2025-06-10", "platform": "google", "department": "General" }, { "author": "Alan Steichen", "rating": 5, "text": "JP was very professional and thorough in his inspection and explanation of findings. He went the extra mile in troubleshooting the system, and provided expert advice for next steps. JP was also very courteous. Thanks", "date": "2025-06-09", "platform": "google", "department": "General" }, { "author": "Joseph Callaway", "rating": 5, "text": "David Ross is very good. He explained what needed to be done and told everything up front. I would recommend him. He went out of his way to explain in detail the questions I had about the future of AC.", "date": "2025-06-09", "platform": "google", "department": "HVAC" }, { "author": "Charlie Hurt", "rating": 5, "text": "Fabian did a great job inspecting our plumbing. Covered more than any other plumbing tech has ever done. Clear, straightforward and, unlike some other Intelligent Design techs, there was no upselling. Took his time and explained everything. As an addendum, Fabian tested our water--first time in forever anyone from Intelligent Design has done this. Explained each test and what it meant. Great job.", "date": "2025-06-07", "platform": "google", "department": "HVAC" }, { "author": "Gregory Warren", "rating": 5, "text": "Zigi did a great job. Very thorough. We were very pleased.", "date": "2025-06-06", "platform": "google", "department": "General" }, { "author": "Dawn Davis", "rating": 5, "text": "Ziggy did an excellent job servicing my ac. He was very good at communication and arrived right on time.", "date": "2025-06-06", "platform": "google", "department": "HVAC" }, { "author": "Gregg Cure", "rating": 5, "text": "Scott did an EXCELLENT job! Household water softener system required a regen (new carbon bed) and replacement of a filter housing that had failed after 10 years and was leaking. Thank you Scott!", "date": "2025-06-06", "platform": "google", "department": "HVAC" }, { "author": "Sue S", "rating": 5, "text": "Ziggy did an awesome job! So helpful and knowledgeable! Thanks so much he did a great job!", "date": "2025-06-05", "platform": "google", "department": "General" }, { "author": "Tina Kratzer", "rating": 5, "text": "I called after I had a leak under my sink... called on a Sunday and received message. Responded and filled our questionnaire Got replied a on Monday and they dispatched tech. Arrived at 1:00 pm and was fixed within minutes. Shayne found out problem within minutes. Great service", "date": "2025-06-05", "platform": "google", "department": "Plumbing" }, { "author": "Patricia Erickson", "rating": 5, "text": "Kyle arrived for the annual heating and cooling ck. . He goes beyond the expected. It is assuring to know, that the little burner in the attic is doing its job, safely , and. efficiently. We are informed of possibilities that increase the safety of the unit such as a drip pan for evaporation. He assured us that though our model is not\u201dyoung, it is also not\u201dold\u201d.and Is running well. The pictures below show how the insulation has dropped in 20 years reducing the R factor. We also discussed vent cleaning and sealing. We appreciate being informed of the possibility of adding insulation, having the vents cleaned and sealed, saving $$ cleaner air flowing through the vents. Better breathing, less dust. We look forward to making these improvements.", "date": "2025-06-04", "platform": "google", "department": "HVAC" }, { "author": "C M", "rating": 5, "text": "Fabian was excellent. Professional, knowledgeable and didn\u2019t try to oversell anything I didn\u2019t need. I would highly recommend!", "date": "2025-06-04", "platform": "google", "department": "General" }, { "author": "Andy Mann", "rating": 5, "text": "Excellent service. Technician JP and Issac were very professional and did a great and thorough job. Highly recommend them for your AC needs.", "date": "2025-06-04", "platform": "google", "department": "HVAC" }, { "author": "George Mares", "rating": 5, "text": "I made an appointment with this company as I did w/2 others, I almost went to the third, this one being no. 2, and found things I did not like, so, I was introduced to Ian and we hit it off almost immediately, he wasn\u2019t pushy, knows his stuff, alerted me to potential future problems and all in all Ian was truly a great person to do business with, unfortunately a situation arose which is preventing us from going forward, unless our situation changes overnight we\u2019re pretty much sitting on a time bonb roof wise, we pray it changes. Ian, you are a great person to do business with, hopefully others will see my post and if they get you I know it\u2019ll be YOU that makes them go with your company. Thank you.", "date": "2025-06-02", "platform": "google", "department": "Roofing" }, { "author": "Lisa Nelson", "rating": 5, "text": "We were very impressed with Intelligent Design to help us with our A/C system! And our HVAC technician James. Cavanaugh came after hours on a very late night to see why our system was not working!! He found the problem! And was very knowledgeable about what was going on with it. Even though our parts couldn\u2019t be here for several days. He offered us a portable A/C unit to help us in our home. And found some mold problems in our unit as well. Recommended a UV lighting cleaning system their company offers to clean up our unit and help to get rid of it! He worked hard and did a great job. And he was honest and upfront with us about things! If you need a great company and an even better worker / technician my husband and I recommend James to help you get it right!", "date": "2025-06-02", "platform": "google", "department": "HVAC" }, { "author": "Ted Sherwood", "rating": 5, "text": "I found my project manager very professional and knowledgeable in his presentation. He was a quality representative of his company", "date": "2025-05-31", "platform": "google", "department": "General" }, { "author": "Jeri Betts", "rating": 5, "text": "Todd was patient with all my questions. He checked the new thermometer that I had put in... so I feel safe with the work I had done. Would absolutely use this company and will recommend to others.", "date": "2025-05-31", "platform": "google", "department": "General" }, { "author": "Shannon Ki", "rating": 5, "text": "Richard was GREAT!!! Very informative and kind, answered all our questions and gave us suggestions of things we may need in the future. I would and do recommend Intelligent to anyone. Thank you guys very much for being so accommodating and for the amazing customer service you've always given us.", "date": "2025-05-31", "platform": "google", "department": "HVAC" }, { "author": "Daza S", "rating": 5, "text": "JP was great. He called with an ETA and arrived within that window. He changed out the filters and did the HVAC maintenance check. He walked me through his recommendations and provided on site quotes. He was friendly and answered all my questions and put my worries at ease about our AC working through out the AZ summer heat.", "date": "2025-05-30", "platform": "google", "department": "HVAC" }, { "author": "Natalie Radtke", "rating": 5, "text": "Scott gave me multiple options and answered a lot of the questions I had.", "date": "2025-05-30", "platform": "google", "department": "General" }, { "author": "Jon Cummings", "rating": 5, "text": "I had Intelligent Design come out to give me a quote on a water softener system for my home. Mr. Valencia was very informative and took his time talking with me and explaining the systems and how they work. He was very polite and professional and had some insights into my project that other companies didn't have. I would definitely recommend this company!", "date": "2025-05-30", "platform": "google", "department": "General" }, { "author": "Sandi Masterson", "rating": 5, "text": "Extremely polite, friendly and professional. Aaron did a fantastic job explaining things to me. Unfortunately, he could not do the work needed because the problem was due to an error from the previous company I had used. I truly wished I had used Intelligent Design to begin with instead of Our World Energy, who lied to me several times about what I was purchasing.", "date": "2025-05-30", "platform": "google", "department": "General" }, { "author": "Cara McMichael", "rating": 5, "text": "I had scheduled an appt. and was waiting for a rep to show up only to unfortunately find out somehow I had been bumped off the list and upon Calling customer service the lady was very polite and helpful. She thankfully was able to squeeze me in for that same evening as an emergency because my unit had not been working efficiently. A repair man arrived a couple hours later to my house, with also having received a text with a picture to provide further assurance this is someone from the company and not a stranger. The service fee and simple repair brought about a higher than expected cost, however the service provided was worth it. The repair man worked quietly and quickly and answered a couple questions with ease. Providing payment through their tablet was convenient and overall this company seems reliable. I very much appreciated the fact that they had some employees working the after hours service to benefit their customers during this high demand season and even though I had a scheduled appt. at a normal time, they were able to quickly resolve all issues and provide me the same day service successfully. This company operates effectively as professionals equipped with Staff offering great customer service skills and it shows. I will be using them for services needed in the future.", "date": "2025-05-29", "platform": "google", "department": "HVAC" }, { "author": "Larry DePaula", "rating": 5, "text": "Update for today's inspection: JP did a great job today. He worked digiliantly and not only cleaned the blower and the coils but replaced the UV bulb and the filter in record time. A very knowledgeable and professional worker with answers to all my guestions. GREAT JOB JP", "date": "2025-05-29", "platform": "google", "department": "HVAC" }, { "author": "Alicia Murphy", "rating": 5, "text": "Ryan and Josh were great. They resolve my problem with my showerhead that got stuck and they did an excellent job. I really appreciate all their help.", "date": "2025-05-29", "platform": "google", "department": "General" }, { "author": "Ben Ritchie", "rating": 5, "text": "Zach did a fantastic job and was very sweet with my dog. Absolutely 5 star service, thank you so much.", "date": "2025-05-29", "platform": "google", "department": "HVAC" }, { "author": "Lucy Smith", "rating": 5, "text": "Ziggy was very courteous, professional and personable. Explained everything to our satisfaction. Job well done.", "date": "2025-05-29", "platform": "google", "department": "HVAC" }, { "author": "Robert Uhring", "rating": 5, "text": "Aaron was very knowlegable, and respectful of my home. Took time to explain in detail of the work he did. I appreciated him thoroughly.", "date": "2025-05-29", "platform": "google", "department": "General" }, { "author": "Samantha Huerta", "rating": 5, "text": "Had a great experience Jason did an amazing job and was very professional", "date": "2025-05-28", "platform": "google", "department": "General" }, { "author": "t martinez", "rating": 5, "text": "Brandon was amazing! He is the epitomy of great Customer Service and intelligence. The best person ever that has provided any type of service to me in many years in Tucson.", "date": "2025-05-28", "platform": "google", "department": "General" }, { "author": "Alan Laird", "rating": 5, "text": "Scott found the leak! Excellent", "date": "2025-05-28", "platform": "google", "department": "Plumbing" }, { "author": "Julie Randall", "rating": 5, "text": "JP was on time, courteous, & professional. He thoroughly explained what he was going to do, took & shared pictures of the unit & various electrical readings.", "date": "2025-05-28", "platform": "google", "department": "Electrical" }, { "author": "Stephen Yozwiak", "rating": 5, "text": "Scott was extremely courteous and thorough. He would be welcomed back.", "date": "2025-05-28", "platform": "google", "department": "HVAC" }, { "author": "Jan Gomez", "rating": 5, "text": "Very knowledgeable and efficient Fabian Desantiago Thank You", "date": "2025-05-28", "platform": "google", "department": "General" }, { "author": "Larry Speta", "rating": 5, "text": "Finally an honest ac repair man, JP! Second time I use intelligent Design, this time it was AC. What can I say JP was awesome \ud83d\udc4d.", "date": "2025-05-27", "platform": "google", "department": "HVAC" }, { "author": "Alexander_ Adam", "rating": 5, "text": "Scott, was super timely professional and made the whole process simple. Definitely using their services again.", "date": "2025-05-27", "platform": "google", "department": "General" }, { "author": "Randy Wills", "rating": 5, "text": "Very friendly and professional. He explained the processes with me. Very pleased with the service", "date": "2025-05-27", "platform": "google", "department": "General" }, { "author": "Tiffany Tessier", "rating": 5, "text": "Very nice and professional.", "date": "2025-05-26", "platform": "google", "department": "General" }, { "author": "Erick Elkins", "rating": 5, "text": "I am thankful they were able to repair my old unit with new parts. I am also thankful that they did not try to push me on a buying a brand AC new unit. I also appreciate that they did not fully bill me until the repair was completed (took two different trips).", "date": "2025-05-24", "platform": "google", "department": "HVAC" }, { "author": "Jim Rodrigue", "rating": 5, "text": "David was professional, knowledgeable, and personable. Took the time to answer all my questions. Plus, the scheduler took steps to expedite the service call. Very much appreciated.", "date": "2025-05-23", "platform": "google", "department": "General" }, { "author": "Tegan Bellamy", "rating": 5, "text": "Kevin did an excellent job. We are very pleased and will recommend him to everyone that asks. Thank you.", "date": "2025-05-23", "platform": "google", "department": "General" }, { "author": "Rob Allen", "rating": 5, "text": "Scott did an excellent job. Was a pleasure to have him in our home", "date": "2025-05-23", "platform": "google", "department": "General" }, { "author": "LAWRENCE TERRY", "rating": 5, "text": "Intelligent Designer Electrician \u201cKevin\u201d showed up at my address as expected. He was very professional and corrected the damage I had in my master bathroom. I\u2019m very satisfied.with the work he did.", "date": "2025-05-23", "platform": "google", "department": "Electrical" }, { "author": "Bryanna Knotts", "rating": 5, "text": "James provided excellent service. He was very thorough and explained everything that needed to be done in detail.", "date": "2025-05-22", "platform": "google", "department": "General" }, { "author": "Chris H", "rating": 5, "text": "Very professional, knowledgeable, and courteous. Both Richard Johnson and his co-worker/trainee were a pleasure to talk to and deal with. Highly recommend!", "date": "2025-05-22", "platform": "google", "department": "General" }, { "author": "Demetri V", "rating": 5, "text": "Fabian and Josh were awesome! The nicest guys and their was impeccable. They were super detailed in explaining things to me in a way i could understand and showed me pictures of every detail. I know who I\u2019m going to be calling next time i have any plumbing or AC problems. Thanks guys!", "date": "2025-05-22", "platform": "google", "department": "HVAC" }, { "author": "Teresa Bird", "rating": 5, "text": "Ziggy was great. He inspected our HVAC and my mother\u2019s. He was very knowledgeable, friendly, respectful and gave good feedback about our units.", "date": "2025-05-21", "platform": "google", "department": "HVAC" }, { "author": "Ann McNew", "rating": 5, "text": "Ricardo was courteous and professional. He worked in a timely manner and was respectful in all aspects of customer service. He was very helpful in understanding what was needed today. Thank you.", "date": "2025-05-20", "platform": "google", "department": "General" }, { "author": "Dewayne Strader", "rating": 5, "text": "The end results of Fabian\u2019s work was outstanding! He explained everything he was doing. Cleaned up after and the finished product was top notch!", "date": "2025-05-20", "platform": "google", "department": "General" }, { "author": "Fabrice Lemire", "rating": 5, "text": "This was Ryan second time to inspect my home plumbing . He is very professional and take its time to answer any questions I may have.", "date": "2025-05-20", "platform": "google", "department": "Plumbing" }, { "author": "Charles Shera", "rating": 5, "text": "Simply outstanding in every way.", "date": "2025-05-20", "platform": "google", "department": "General" }, { "author": "Gerald Travers", "rating": 5, "text": "Kyle was able to find the owners manual online, demonstrated the handpiece, set the timer and thoroughly inspected the system adding some foot padding under the condenser. Very thorough and competent. We are.pleasef to meet Kyle. He is welcome in our home, anytime! He even arranged for the staff to send me an accurate owners manual, and called.me to let me know that chore was complete!", "date": "2025-05-19", "platform": "google", "department": "HVAC" }, { "author": "Howard Zodikoff", "rating": 5, "text": "We recently dealt with Intelligence Design Plumbing and they are first rate! Initially we had a time sensitive plumbing parts replacement issue, and their tech Jason was working in the area on another client matter. The situation was explained to him, and he immediately arranged with his office after he completed the other customer job, to come the same day, and did an excellent job fixing our issue. 5 Stars!!! Today Intelligent Design completed an annual plumbing inspection which is included at no extra charge for those who have an annual plumbing contract . Luciano completed that and was excellent as well. 5 Stars again!!! This is a first rate Company with great technicians and great service!!!", "date": "2025-05-19", "platform": "google", "department": "HVAC" }, { "author": "Gay L Thompson", "rating": 5, "text": "Very knowledgeable, informative, and thorough. Didn't try to oversell and gave options for future needs.", "date": "2025-05-19", "platform": "google", "department": "General" }, { "author": "David Murphy", "rating": 5, "text": "David Ross was very knowledgeable, thorough, detailed and professional when he came to my home for my annual AC checkup. He represents Intelligent Design very well.", "date": "2025-05-18", "platform": "google", "department": "HVAC" }, { "author": "Andrew Ebaugh", "rating": 5, "text": "David did an amazing job, went above and beyond. Gave me piece of mind that my AC will be good for the season, and air will be nice to breath. Will be calling ID back for other projects, and thank you David!", "date": "2025-05-17", "platform": "google", "department": "HVAC" }, { "author": "Marty Kaplan", "rating": 5, "text": "Ziggy was amazing. He explained everything and was very personable.", "date": "2025-05-16", "platform": "google", "department": "General" }, { "author": "Christie Wallace", "rating": 5, "text": "Jason did awesome work! He was so friendly and polite! We love using intelligent design!", "date": "2025-05-16", "platform": "google", "department": "General" }, { "author": "John Deeb", "rating": 5, "text": "Fabian, Josh, and Luciano were professional, kind, and gave me tips for maintenance and answered all my questions. They even showed me the video of the inside of my pipes. Excellent price as well.", "date": "2025-05-16", "platform": "google", "department": "General" }, { "author": "Lorena Ramirez", "rating": 5, "text": "Kevin very professional and very polite. Good job explaining", "date": "2025-05-15", "platform": "google", "department": "General" }, { "author": "Julie Q. Lerch", "rating": 5, "text": "Anthony Lui was on time & came across very professionally & knowledgeable. I liked that!", "date": "2025-05-15", "platform": "google", "department": "HVAC" }, { "author": "Robert Houts", "rating": 5, "text": "Ziggy did a great job and I am very happy with the service", "date": "2025-05-15", "platform": "google", "department": "General" }, { "author": "Christie Wallace", "rating": 5, "text": "Scott was awesome! He was detailed and customer service oriented! He even gave our dogs a treat! We loved working with him.", "date": "2025-05-15", "platform": "google", "department": "General" }, { "author": "Eric Frey", "rating": 5, "text": "Great and thorough inspection/ job!", "date": "2025-05-13", "platform": "google", "department": "General" }, { "author": "Jennifer Eufemi", "rating": 5, "text": "Ziggy was great. Punctual and informative.", "date": "2025-05-13", "platform": "google", "department": "General" }, { "author": "Maureen Benigno", "rating": 5, "text": "Excellent service. It was not easy to find the solution to our problem, but Adrian would not give up. He stayed until he found the problem and fixed it. It was hidden behind a refrigerator in our garage. Very professional. We highly recommend Intelligent Design in Tucson.", "date": "2025-05-13", "platform": "google", "department": "General" }, { "author": "GoRunners", "rating": 5, "text": "Scott did an outstanding job with our annual maintenance. Scott was prompt, professional, and thorough. He explained everything clearly and was very kind to my dog Sasha. I would highly recommend Scott!!", "date": "2025-05-07", "platform": "google", "department": "General" }, { "author": "Jerry Allen", "rating": 5, "text": "Ziggy did a job. Thanks.", "date": "2025-05-07", "platform": "google", "department": "General" }, { "author": "Susan Horsfall", "rating": 5, "text": "Scott was friendly and highly informative and answered all my questions.", "date": "2025-05-07", "platform": "google", "department": "General" }, { "author": "Bill Stock", "rating": 5, "text": "Ziggy was very professional", "date": "2025-05-07", "platform": "google", "department": "General" }, { "author": "Gloria Davis", "rating": 5, "text": "Ziggy, very knowledgeable, super friendly , great customer service.", "date": "2025-05-06", "platform": "google", "department": "General" }, { "author": "John Temperilli", "rating": 5, "text": "Ziggy was excellent. So friendly and helped explain our unit to us. Really a great experience. He was also extremely knowledgeable! Just had Kevin come out and he was outstanding. Had to troubleshoot some old wiring problems in our dates home. He found the problem and fixed it. We could not have been happier with his extremely knowledgeable service. We will definitely trust Kevin with all of our future electrical needs.", "date": "2025-05-06", "platform": "google", "department": "Electrical" }, { "author": "Remy Sawyer", "rating": 5, "text": "Zach serviced our HVAC system. He climbed 18 feet to clean my air duct! He also solved a problem in my daughter\u2019s bathroom!! It wasn\u2019t getting air! Turns out the duct was improperly installed originally. He temporarily fixed it and will follow up!!!! Great service!", "date": "2025-05-02", "platform": "google", "department": "HVAC" }, { "author": "dale joiner", "rating": 5, "text": "Another great job by the tech. This time Jason but they\u2019re all wonderful I much appreciate him and his work", "date": "2025-05-02", "platform": "google", "department": "General" }, { "author": "Moravia Costanza", "rating": 5, "text": "Scott is professional but familiar very knowledgeable of his stuff. Great service and experience he delivers", "date": "2025-05-02", "platform": "google", "department": "General" }, { "author": "Elsa Cadena", "rating": 5, "text": "Fabian was excellent!!!", "date": "2025-05-01", "platform": "google", "department": "General" }, { "author": "RALPH Atkins", "rating": 5, "text": "Excellent service, good advice.", "date": "2025-04-29", "platform": "google", "department": "General" }, { "author": "Grace Watson", "rating": 5, "text": "Scott was awesome and very thorough. He even brought treats for the dog.", "date": "2025-04-25", "platform": "google", "department": "General" }, { "author": "Mark Heal", "rating": 5, "text": "Zach was amazing and very helpful in explaining the systems and needs for our house. Thank you Zach", "date": "2025-04-24", "platform": "google", "department": "HVAC" }, { "author": "Kelly Walsh", "rating": 5, "text": "Scott and Fabian top notch service. Go with these guys all day. Awesome service. Thank you.", "date": "2025-04-24", "platform": "google", "department": "General" }, { "author": "Francisco Zamora", "rating": 5, "text": "Scott did a great job doing the inspection and explaining the options.", "date": "2025-04-23", "platform": "google", "department": "General" }, { "author": "Robert Denison", "rating": 5, "text": "All was great. Almost always is with Intelligent design", "date": "2025-04-23", "platform": "google", "department": "General" }, { "author": "Kelli Holmes", "rating": 5, "text": "Scott was a great service man, helped make decisions that needed to be done so the house can be sold.", "date": "2025-04-23", "platform": "google", "department": "General" }, { "author": "Barbara Halbrook", "rating": 5, "text": "Ziggy did a great job.", "date": "2025-04-23", "platform": "google", "department": "General" }, { "author": "Justin Slater", "rating": 5, "text": "Ziggy was super nice and helpful. Good dude and very personable.", "date": "2025-04-23", "platform": "google", "department": "General" }, { "author": "Paz Terry", "rating": 5, "text": "Great experience with Scott", "date": "2025-04-23", "platform": "google", "department": "General" }, { "author": "Edward Hager", "rating": 5, "text": "Ziggy did great today", "date": "2025-04-22", "platform": "google", "department": "General" }, { "author": "Jay T", "rating": 5, "text": "Scott with intelligent design was great", "date": "2025-04-22", "platform": "google", "department": "General" }, { "author": "John Bernal", "rating": 5, "text": "Prompt identification of the issue and efficient completion of needed repair. Excellent service", "date": "2025-04-22", "platform": "google", "department": "General" }, { "author": "Lisa Rayes", "rating": 5, "text": "David did a great job servicing our AC units. He was thorough, courteous and offered helpful suggestions to keep our equipment clean and running efficiently!", "date": "2025-04-21", "platform": "google", "department": "HVAC" }, { "author": "loraine zagula", "rating": 5, "text": "Kyle did a thorough job servicing my a/c unit. He was courteous and friendly and explained things in easily understandable terms. Kyle is clearly a highly skilled technician.", "date": "2025-04-17", "platform": "google", "department": "General" }, { "author": "Fracture Fixer", "rating": 5, "text": "Kyle provided amazing service. Professional, respectful and knowledgeable. Would recommend to anyone needing HVAC services", "date": "2025-04-16", "platform": "google", "department": "HVAC" }, { "author": "Margaret STJOHN", "rating": 5, "text": "Zachary worked on our HVAC system, was timely, helpful, personable, competent and ready to explain whatever he was asked. In addition he was fun to be with.", "date": "2025-04-15", "platform": "google", "department": "HVAC" }, { "author": "Timothy Ottusch", "rating": 5, "text": "Brandon was very clear and explained things well!", "date": "2025-04-11", "platform": "google", "department": "General" }, { "author": "Jennifer Switz, Home Switz Home", "rating": 5, "text": "Everything was great. Well communicated and very friendly. Thank you, Ziggy!", "date": "2025-04-11", "platform": "google", "department": "General" }, { "author": "Lee Jones", "rating": 5, "text": "Great job. Very helpful.", "date": "2025-04-11", "platform": "google", "department": "General" }, { "author": "Cathy Kolbe", "rating": 5, "text": "Scott was great. Knowledgeable and great customer service", "date": "2025-04-11", "platform": "google", "department": "General" }, { "author": "Philip Blair", "rating": 5, "text": "Rich was great! Came over, identified the good and the bad and very personable. Ask for Rich!", "date": "2025-04-11", "platform": "google", "department": "General" }, { "author": "David Adams", "rating": 5, "text": "Ziggy was fabulous, would work with him again", "date": "2025-04-10", "platform": "google", "department": "General" }, { "author": "timothy Waner", "rating": 5, "text": "Scott was beyond fantastic. I will forever be grateful for his wisdom and excellent work.", "date": "2025-04-10", "platform": "google", "department": "General" }, { "author": "Lon", "rating": 5, "text": "Fabian did a great job installing two ADA toilets and in adding a valve to the water softener output. Cleanup was excellent afterwards. Could not ask for more. Thank you.", "date": "2025-04-10", "platform": "google", "department": "General" }, { "author": "Joy White", "rating": 5, "text": "Tyler is fantastic and I would recommend him to anyone that needs a plumber or an inspection done he talked to me about the water and what was good and bad and he flushed my water heater and checked my outside clean out thank you so much Tyler for your hard work and timely manner", "date": "2025-04-09", "platform": "google", "department": "HVAC" }, { "author": "Yvonne Merrill", "rating": 5, "text": "Scott was very timely and extremely informative. He has perfect customer skills and great personality!\ud83d\udc4d\ud83d\udc4f\ud83d\udc4f", "date": "2025-04-09", "platform": "google", "department": "General" }, { "author": "Stephen Yozwiak", "rating": 5, "text": "Ziggy did a great job!", "date": "2025-04-09", "platform": "google", "department": "General" }, { "author": "Michael Gray", "rating": 5, "text": "The team communicated better than any contractor I have ever worked with. The office and tech both made it clear what they were going to do and when they were going to do it and their price was lower than I expected.", "date": "2025-04-08", "platform": "google", "department": "HVAC" }, { "author": "B. Smith", "rating": 5, "text": "Scott was very helpful and professional. He is a superstar!", "date": "2025-04-08", "platform": "google", "department": "General" }, { "author": "James Williams", "rating": 5, "text": "Great service, on time, well spoken and very polite. Respectful of the property and provided some great insight on our current system.", "date": "2025-04-07", "platform": "google", "department": "General" }, { "author": "Derek Ballard", "rating": 5, "text": "Another amazing experience with Intelligent Design! David arrived promptly to our call and provided professional customer service and maintenance to fix my AC. The price was great and reaffirms my choice to call Intelligent Design first, every time! Thank you, David!", "date": "2025-04-07", "platform": "google", "department": "HVAC" }, { "author": "Adeline Chacon", "rating": 5, "text": "Wonderful service today by Scott. He was super helpful and knowledgeable!", "date": "2025-04-07", "platform": "google", "department": "General" }, { "author": "Kenneth Welch", "rating": 5, "text": "Shane was Awesome and Amazing. Great Job!", "date": "2025-04-06", "platform": "google", "department": "General" }, { "author": "Amy Graves", "rating": 5, "text": "Shayne showed up in a very timely manner to make our repairs. He was very respectful of our home and polite. He completed the job and was very detailed explaining what he was doing.", "date": "2025-04-05", "platform": "google", "department": "General" }, { "author": "Paul Nuest", "rating": 5, "text": "Very nice experience with Scott this afternoon!", "date": "2025-04-04", "platform": "google", "department": "General" }, { "author": "Brayden Stowe", "rating": 5, "text": "Kevin did a great job coming out and doing electrical preventive maintenance.", "date": "2025-04-04", "platform": "google", "department": "Electrical" }, { "author": "Tegan Bellamy", "rating": 5, "text": "Ziggy was awesome! Couldn't ask for a better Tech.", "date": "2025-04-04", "platform": "google", "department": "General" }, { "author": "Eric Rumans", "rating": 5, "text": "Completely transparent. All was done in a timely manner with a perfect outcome. Highly recommend Scott Cook for all your plumbing needs", "date": "2025-04-03", "platform": "google", "department": "Plumbing" }, { "author": "Sean Penton", "rating": 5, "text": "Ziggy was great. Very friendly and professional.", "date": "2025-04-03", "platform": "google", "department": "General" }, { "author": "Logan D", "rating": 5, "text": "We appreciated Scott\u2019s service today very knowledgeable and professional!", "date": "2025-04-02", "platform": "google", "department": "General" }, { "author": "Rachel Goodman", "rating": 5, "text": "Kevin was wonderful he was able to explain what was going on for me.", "date": "2025-04-02", "platform": "google", "department": "General" }, { "author": "Jerome Glass", "rating": 5, "text": "Ziggy did a great job", "date": "2025-04-02", "platform": "google", "department": "General" }, { "author": "Brian Levin", "rating": 5, "text": "Excellent service. Thorough, additional inspections that were very informative. Way to talk to, explained everything, good attitude. Ziggy handles everything very professionally.", "date": "2025-04-02", "platform": "google", "department": "General" }, { "author": "Kelly Udall", "rating": 5, "text": "Scott Cook provided Excellent customer service!", "date": "2025-04-02", "platform": "google", "department": "General" }, { "author": "Gary Broussard", "rating": 5, "text": "Scott is a good guy. Very knowledgeable. We enjoyed his visit.", "date": "2025-04-01", "platform": "google", "department": "General" }, { "author": "Dianne Rogers", "rating": 5, "text": "Scott was professional and helpful, he answered our many questions with great explanations. We would like to have him back again next year, please.", "date": "2025-04-01", "platform": "google", "department": "HVAC" }, { "author": "Steven Boyer", "rating": 5, "text": "Great service with excellent communication on issues, conditions and opportunities!! Scott was outstanding!!", "date": "2025-03-31", "platform": "google", "department": "General" }, { "author": "Kevin Gavino", "rating": 5, "text": "Ziggy was wonderful, attentive and knowledgeable!", "date": "2025-03-31", "platform": "google", "department": "General" }, { "author": "Patricia", "rating": 5, "text": "Zach did an excellent job. He was friendly, very knowledgeable and informative on products and services for my systems. Definitely recommend him and Intelligent Design.", "date": "2025-03-31", "platform": "google", "department": "HVAC" }, { "author": "David Remmy", "rating": 5, "text": "Scott very customer oriented extremely knowledgeable of all these water systems even my dog loves him.", "date": "2025-03-31", "platform": "google", "department": "General" }, { "author": "Paul Wingfield", "rating": 5, "text": "David Ross did an exceptional job! He checked all points and cleaned the coils! He showed that he cared to make sure everything was done right! I am very pleased with the service! Thank you so much :))))", "date": "2025-03-28", "platform": "google", "department": "General" }, { "author": "SEM", "rating": 5, "text": "Ziggy is a very, very polite, kind and thoughtful person. Ziggy is extremely knowledgeable and explained everything he was going to do prior to doing it. Ziggy is an excellent representative for your company. A real asset to Intelligent Design. I found Ziggy to be very trust worthy. I felt him to be a kind soul.", "date": "2025-03-28", "platform": "google", "department": "General" }, { "author": "April Guzman", "rating": 5, "text": "Ziggy was wonderful great customer service, clear knowledge of the work he is doing and professional demeanor.", "date": "2025-03-28", "platform": "google", "department": "General" }, { "author": "Robynne Wolfe", "rating": 5, "text": "Scott was very helpful in helping us determine what was our best option of several offered. Very personable and informative.", "date": "2025-03-28", "platform": "google", "department": "General" }, { "author": "Mallory Anderson", "rating": 5, "text": "Preston and Tyler were both wonderful! Their service was quick and thorough. Would absolutely recommend again!", "date": "2025-03-28", "platform": "google", "department": "General" }, { "author": "michael fimbers", "rating": 5, "text": "Scott was very professional and knowledgeable", "date": "2025-03-28", "platform": "google", "department": "General" }, { "author": "Doug Dillon", "rating": 5, "text": "Ziggy was very helpful and answered all our questions. Ziggy is beautiful young man.", "date": "2025-03-28", "platform": "google", "department": "General" }, { "author": "Dawn Cashler", "rating": 5, "text": "Zach C. was prompt, efficient, and very knowledgeable. We were very pleased and would feel comfortable calling on him again to service our air conditioning needs.", "date": "2025-03-27", "platform": "google", "department": "HVAC" }, { "author": "Kyle Creary", "rating": 5, "text": "Brandon gave me a quick diagnosis and quick repair very knowledgeable and friendly 10/10 would recommend to anyone!!", "date": "2025-03-26", "platform": "google", "department": "General" }, { "author": "Walter Harrington", "rating": 5, "text": "Very friendly, nice job Ziggy.", "date": "2025-03-26", "platform": "google", "department": "General" }, { "author": "richard miller", "rating": 5, "text": "Technician David and trainee Preston came out to look at loss of air flow in the house. David listened to my explination of what was going on, checked out the vents that were having the loss did a temp check and unit check outside. Everything looked fine so checked the duct work...a piece of duct work was possibly not installed correctly and had fallen off of the main trunk. He went under the house reattached it and the issue resolved. Both guys were super friendly and David explained everything really well. Hopefully when i do my A/C tuneup they send David out. 5 stars totally earned. P.s. ask David about the rolls royce cookies. Lol\ud83d\ude01", "date": "2025-03-26", "platform": "google", "department": "HVAC" }, { "author": "Lewis McCoy", "rating": 5, "text": "Kyle is extremely knowledgeable and caring person. He went out of his way to make sure we had the correct number of filters for our unit.", "date": "2025-03-25", "platform": "google", "department": "General" }, { "author": "Joe Bell", "rating": 5, "text": "As always, Richard is friendly, professional, and thorough. We enjoyed his visit. He is a good face for the company.", "date": "2025-03-25", "platform": "google", "department": "HVAC" }, { "author": "A M", "rating": 5, "text": "Excellent service always on time this last time it was for plumbing issues Fabian, as always did an excellent job Repairing pex shut offs in my laundry room and changing out my kitchen sink again thank you for a job. Well done.", "date": "2025-03-24", "platform": "google", "department": "Plumbing" }, { "author": "Marcia Tilley", "rating": 5, "text": "Shayne Wyatt Very thorough and professional work. Thank you", "date": "2025-03-21", "platform": "google", "department": "General" }, { "author": "Terri PP", "rating": 5, "text": "Ziggy was amazing and very knowledge", "date": "2025-03-20", "platform": "google", "department": "General" }, { "author": "Kim White-Torruellas", "rating": 5, "text": "Scott was such an excellent service representative. He was prompt, knowledgeable, professional and friendly. I will definitely call them again when the need arises.", "date": "2025-03-19", "platform": "google", "department": "General" }, { "author": "Margaret G", "rating": 5, "text": "Ziggy explained everything very well. We have been having issues with our heater and he helped us to understand what we can do to help it to run better. Very informative!", "date": "2025-03-19", "platform": "google", "department": "HVAC" }, { "author": "Jeanne M. Collins", "rating": 5, "text": "Richard did a great job checking out our ac unit making sure it was ready for the upcoming summer season. It was wonderful how he took the time to explain everything to us. Great personality!! \ud83d\ude0a", "date": "2025-03-19", "platform": "google", "department": "HVAC" }, { "author": "helen ward", "rating": 5, "text": "Scott is knowledgeable, friendly, professional. Happy he was my tech.", "date": "2025-03-18", "platform": "google", "department": "General" }, { "author": "Amy Ihrke", "rating": 5, "text": "Great service from Scott today!!", "date": "2025-03-18", "platform": "google", "department": "General" }, { "author": "Michael Hurd", "rating": 5, "text": "Ziggy was punctual, professional, and pleasant to deal with. He assessed our HVAC system, provided some recommendations for preventative measures, and explained everything very well. I highly recommend Ziggy and the team at Intelligent Design.", "date": "2025-03-17", "platform": "google", "department": "HVAC" }, { "author": "Mary Foard", "rating": 5, "text": "Scott did an excellent job. He is professional and friendly and explained everything very well.", "date": "2025-03-17", "platform": "google", "department": "General" }, { "author": "Wendy Blackwell", "rating": 5, "text": "Scott is amazing and was very professional!", "date": "2025-03-17", "platform": "google", "department": "General" }, { "author": "Milo Ortiz", "rating": 5, "text": "Ziggy. Great customer service. Highly recommended. He deserves 10 stars", "date": "2025-03-17", "platform": "google", "department": "General" }, { "author": "Steve Castillo", "rating": 5, "text": "Ziggy did a great job today! If you have him visit be ready for the some high energy and maybe a couple of laughs.", "date": "2025-03-17", "platform": "google", "department": "General" }, { "author": "Marc Temkin", "rating": 5, "text": "Professional attitude and appearance. Thorough plumbing inspection accompanied by detailed explanations. All my concerns were addressed.", "date": "2025-03-13", "platform": "google", "department": "HVAC" }, { "author": "Angela Wakeham", "rating": 5, "text": "Very professional technician. Excellent work. Highly recommended.", "date": "2025-03-13", "platform": "google", "department": "General" }, { "author": "Carl O", "rating": 5, "text": "I am absolutely satisfied with the work that technician Tyler Smalling from Intelligent Design Air Conditioning, Plumbing & Solar has done for me! Tyler did an amazing job, because he was informative, polite, and had a great disposition about him. Tyler went above and beyond in helping me understand my water quality issues. I have very high levels of chorine in my water. Comparable to pool levels actually for the straight tap water. He showed me my chlorine levels with a test that he brought. Tyler helped me with all my questions and was very patient and willing to explain things to me, a non-expert. Pictures included with this review. The yellow vial on the right is my tap water! The vial on the left is filtered water from the faucet filtration system that is apart of the new faucet. I will absolutely ask for Tyler next time I need plumbing work done! 100% Satisfaction", "date": "2025-03-12", "platform": "google", "department": "HVAC" }, { "author": "DAVID KAPLAN", "rating": 5, "text": "Ziggy did a fantastic job diagnosing my thermostat that went down overnight. My tenants were thrilled to have everything back up and running so quickly. Excellent service!!!", "date": "2025-03-12", "platform": "google", "department": "HVAC" }, { "author": "Rachel Hartke", "rating": 5, "text": "Ziggy was great! Great explanations of how everything is working!", "date": "2025-03-12", "platform": "google", "department": "General" }, { "author": "Carolyn Campbell", "rating": 5, "text": "I was very impressed with Scott. He was quite knowledgeable. He fixed my problem in record time.", "date": "2025-03-11", "platform": "google", "department": "General" }, { "author": "Kynes Burton", "rating": 5, "text": "We are very pleased with Scott. He took his time explaining everything to us. He was quick in getting the job done and kept us in the loop during the entire process. The price was very reasonable.", "date": "2025-03-11", "platform": "google", "department": "General" }, { "author": "Aimee Villasenor", "rating": 5, "text": "ZIGGY is Awesome! Very friendly and helpful. Thank you!", "date": "2025-03-11", "platform": "google", "department": "General" }, { "author": "Jennie Burger", "rating": 5, "text": "Ziggy did a great job inspecting our unit!", "date": "2025-03-11", "platform": "google", "department": "General" }, { "author": "Lori Virnig", "rating": 5, "text": "Ziggy did a great job. He was polite and communicative.", "date": "2025-03-10", "platform": "google", "department": "General" }, { "author": "Adam Maccabee", "rating": 5, "text": "Ziggy showed up and was very professional and friendly. Very happy with the job he did!", "date": "2025-03-10", "platform": "google", "department": "General" }, { "author": "Pete Benedix", "rating": 5, "text": "Ziggy was very professional and accommodating with his service. Very knowledgeable and technically sound.", "date": "2025-03-10", "platform": "google", "department": "HVAC" }, { "author": "N. G.", "rating": 5, "text": "Our technician Jordan Oliver went above and beyond to explain the issue and repair promptly. Thank you.", "date": "2025-03-10", "platform": "google", "department": "General" }, { "author": "Andrew Medler", "rating": 5, "text": "Tyler did an outstanding job replacing old fixtures and fixing a significant leak! Highly recommend!", "date": "2025-03-08", "platform": "google", "department": "HVAC" }, { "author": "John Kroubalkian", "rating": 5, "text": "Erin P a gentleman very pleasant to work with", "date": "2025-03-07", "platform": "google", "department": "General" }, { "author": "Alberto Bobadilla", "rating": 5, "text": "Very professional and on time.", "date": "2025-03-07", "platform": "google", "department": "General" }, { "author": "Dana Espinoza", "rating": 5, "text": "Ziggy was very informative and helpful..", "date": "2025-03-06", "platform": "google", "department": "General" }, { "author": "Kevin Horton (Levrocelt)", "rating": 5, "text": "Todd came out to look over my roof and provide me an estimate for repairs. I tend to be a bit talkative, but he didn't get impatient with me, but answered questions, and it turns out that we both have family in Texas & Oklahoma; his grandfather was a submariner during WWII, while my father was an RM in Korea. He took time to converse and to make a lonely guy less so, while providing a thorough estimate for the work. Todd is a keeper.", "date": "2025-03-06", "platform": "google", "department": "Roofing" }, { "author": "Nicole S", "rating": 5, "text": "I highly recommend intelligent design for plumbing, heating/cooling, electrical, and solar. They take care of everything for our home at reasonable rates. They are professional, knowledgeable, and the technicians take the time to answer your questions and explain everything to you. We are extremely happy with the high quality service we received from our technician Kyle during our most recent visit from Intelligent Design.", "date": "2025-03-06", "platform": "google", "department": "HVAC" }, { "author": "Steven Clemo", "rating": 5, "text": "Our Solar Technician Matt was awesome. He explained what was going on with our system and gave excellent advise on next steps for the repair.", "date": "2025-03-06", "platform": "google", "department": "Solar" }, { "author": "DeeDee Leotie", "rating": 5, "text": "Ziggy was great very professional", "date": "2025-03-05", "platform": "google", "department": "General" }, { "author": "Clodah Whitcomb", "rating": 5, "text": "During the regular maintenance check of my HVAC, Kyle identified a malfunction in the HVAC solar tracking that was preventing optimal solar efficiency. Today, Kyle installed and tested the replacement part that was covered under warranty. Happy to know I'm ready for the hotter weather to come!", "date": "2025-03-05", "platform": "google", "department": "HVAC" }, { "author": "David Kelley", "rating": 5, "text": "Awesome job thanks Zach", "date": "2025-03-04", "platform": "google", "department": "HVAC" }, { "author": "Jacob Ewing", "rating": 5, "text": "Ziggy was great! Helped make sure our heater was working as needed.", "date": "2025-03-04", "platform": "google", "department": "HVAC" }, { "author": "Sharon Beall", "rating": 5, "text": "Aaron is such a gem and a genuinely good human! He was extremely professional and got in touch when he was on his way, and kept me in the loop all along his journey to discover our electrical issue. The fix was done quickly and efficiently! It's folks like Aaron that have kept us I-Design customers for years! Thanks Aaron and I-Design!", "date": "2025-03-04", "platform": "google", "department": "Electrical" }, { "author": "Terry Searer", "rating": 5, "text": "Excellent service from the young Man that serviced our a/c and got us cool again , Very pleasant person to deal with,we enjoyed having him do the work,very prompt,very polite and cordial.Thank you very much", "date": "2025-03-04", "platform": "google", "department": "General" }, { "author": "Dana Christian", "rating": 5, "text": "I know I\u2019m in good hands when Ryan comes to my house to maintain my system. He explains what he is doing, helps me better understand the system , and leaves the place clean as ever.", "date": "2025-03-03", "platform": "google", "department": "HVAC" }, { "author": "Deborah Dale", "rating": 5, "text": "The schedulers and all the professional tradespeople are so very nice. Not a lot of people know that Intelligent Design is a One Stop Shop for all homeowners. The list of professional, bonded tradesman is endless: \u2022 Electricians \u2022 Roofers \u2022 HVAC \u2022 Plumbers \u2022 Solar Installation and Design They probably cover tiling and Flooring, Carpet and Dry Wall to Painting for all I know. Just ask the Tech on the phone ~ chances are they have your needs totally covered. Now, here's me and Aaron Patronski ~ another fantastic Electrician I've had the pleasure to meet and work in my home. There's nothing they don't know or have seen before. I wouldn't call anyone else but Intelligent Design. From beginning to end they've served us so well for over seven years for all our house needs and when we can't figure something out, there's a friendly Tech at Intelligent Design who can give you ideas on what to try. Highly recommend these dedicated, smart Professionals, without reservations at all. Who SAYS ya can't have Smart AND Nice ? \ud83d\udc4d\ud83c\udffd \ud83d\ude09 Deb in Marana AZ", "date": "2025-03-03", "platform": "google", "department": "HVAC" }, { "author": "Connie Cramer", "rating": 5, "text": "The technician was very knowledgable. He clearly explained the diagnosis.", "date": "2025-03-03", "platform": "google", "department": "General" }, { "author": "Michael Pozarowski", "rating": 5, "text": "The Intelligence Design plumper was very knowledgeable and friendly. I highly recommend for any plumbing issues.", "date": "2025-03-03", "platform": "google", "department": "Plumbing" }, { "author": "Mary Gentry", "rating": 5, "text": "Very friendly, knowledgeable and courteous", "date": "2025-03-03", "platform": "google", "department": "General" }, { "author": "Martha Retallick", "rating": 5, "text": "During the holidays, it's hard to get anything fixed or maintained. Thank you, James, for preventing a huge problem with my HVAC!", "date": "2025-03-03", "platform": "google", "department": "HVAC" }, { "author": "Linda Corpuz", "rating": 5, "text": "Zachary did a great job of the work he had to do, as well a explaining what he did and explaining about other services Intelligent Design will provide.", "date": "2025-03-03", "platform": "google", "department": "HVAC" }, { "author": "Lorena Ramirez", "rating": 5, "text": "Jacob is down to earth and reassuring", "date": "2025-03-03", "platform": "google", "department": "HVAC" }, { "author": "Diane Triant", "rating": 5, "text": "Had Kyle out to check my system! Always courteous & great visit even my dog was happy!!!", "date": "2025-03-03", "platform": "google", "department": "General" }, { "author": "Lisa Verdugo", "rating": 5, "text": "Jacob and Intelligent Design company very professional, reliable and honest. I would highly recommend them and I will use them moving forward", "date": "2025-03-01", "platform": "google", "department": "HVAC" }, { "author": "Martin \u201cMarty Mac\u201d McGaughey", "rating": 5, "text": "Ryan was very friendly and honest about the work", "date": "2025-02-28", "platform": "google", "department": "General" }, { "author": "Debra Larochelle", "rating": 5, "text": "James is polite, professional and trustworthy. He will be the person I request for my next inspection. Do not hesitate to ask for him by name.", "date": "2025-02-28", "platform": "google", "department": "General" }, { "author": "Lee Mayes", "rating": 5, "text": "Ziggy, dis a great job, explained what he did and why, competent and friendly!", "date": "2025-02-28", "platform": "google", "department": "General" }, { "author": "Monica Silva", "rating": 5, "text": "Matt\u2019s work installing the solar panels was excellent. I appreciate his knowledge, experience, and flexibility. I highly recommend him. Dustin, Alex, and the entire team were fantastic. From Elyjah\u2019s initial inspection to the finished mini splits, they were respectful, highly skilled, and were able to find elegant solutions to problems that my old house presented.", "date": "2025-02-28", "platform": "google", "department": "Solar" }, { "author": "Derek & Melynda Deckens", "rating": 5, "text": "Jacob was prompt and friendly. Great at explaining everything", "date": "2025-02-28", "platform": "google", "department": "HVAC" }, { "author": "Brian Held", "rating": 5, "text": "Scott provided excellent service! Great company", "date": "2025-02-27", "platform": "google", "department": "General" }, { "author": "Helena Yip", "rating": 5, "text": "Scott, the tech, was knowledgeable and patient. He explained to me everything that needed to be done for my water heater and the recirculating pump. He gave me options and prioritized the repairs. The company was easy to communicate with. It didn't feel like i was communicating with a bunch of bots. Scheduling was easy also. I would highly recommend this company.", "date": "2025-02-27", "platform": "google", "department": "HVAC" }, { "author": "Deborah Edgerton", "rating": 5, "text": "Ziggy- was personable, knowledgeable and fast", "date": "2025-02-27", "platform": "google", "department": "General" }, { "author": "Danielle Way", "rating": 5, "text": "Ziggy did a great job", "date": "2025-02-26", "platform": "google", "department": "General" }, { "author": "Scot Harrison", "rating": 5, "text": "Ziggy is great! Does his work the right way and loving on our good doggies!", "date": "2025-02-26", "platform": "google", "department": "General" }, { "author": "steve bush", "rating": 5, "text": "Ryan was very professional and gave us great service", "date": "2025-02-24", "platform": "google", "department": "General" }, { "author": "Cheryl Lg", "rating": 5, "text": "Shayne wyatt was out for a water leak underneath my kitchen sink. He was very quick and was able to solve my issue efficiently. I highly suggest him for any plumbing issues", "date": "2025-02-21", "platform": "google", "department": "Plumbing" }, { "author": "joseph averett", "rating": 5, "text": "Very professional and experienced fixed problem quickly and was a very friendly person to talk to thanks very much", "date": "2025-02-21", "platform": "google", "department": "General" }, { "author": "Laura Ganem", "rating": 5, "text": "Ziggy did a great job!", "date": "2025-02-20", "platform": "google", "department": "General" }, { "author": "RALPH Atkins", "rating": 5, "text": "Very helpful and capable!", "date": "2025-02-19", "platform": "google", "department": "General" }, { "author": "Steve Patterson", "rating": 5, "text": "Ziggy did a great job", "date": "2025-02-19", "platform": "google", "department": "General" }, { "author": "Ginai Doma", "rating": 5, "text": "Very professional company. Technicians (Jacob and Scott) were courteous, knowledgeable, and prompt. They installed new pipes and cleaned up after each job. Very happy with the services they provided.", "date": "2025-02-19", "platform": "google", "department": "HVAC" }, { "author": "Charles Ostermeyer", "rating": 5, "text": "Zach was at our home early this afternoon to conduct an inspection of our HVAC system. He called ahead to let us know he was in his way. He accomplished the inspection professionally and was very courteous a competent. Anthony performs an inspection of our roof today. He called to let me know he was on his way. He completed the inspection expeditiously and was very courteous .", "date": "2025-02-19", "platform": "google", "department": "HVAC" }, { "author": "Susan Bye", "rating": 5, "text": "Kyle did an excellent job. Very thorough, knowledgeable, friendly and explained all before checking and doing any work.", "date": "2025-02-19", "platform": "google", "department": "General" }, { "author": "Matt Fitzsimmons", "rating": 5, "text": "Ziggy did a great job!", "date": "2025-02-18", "platform": "google", "department": "General" }, { "author": "James Strawn", "rating": 5, "text": "Ziggy did a great job.", "date": "2025-02-18", "platform": "google", "department": "General" }, { "author": "Thomas", "rating": 5, "text": "Ziggy did a great and thorough job!!!", "date": "2025-02-18", "platform": "google", "department": "General" }, { "author": "Eric Seger", "rating": 5, "text": "Ziggy was great .. went above and beyond", "date": "2025-02-17", "platform": "google", "department": "General" }, { "author": "Andy Vanecek", "rating": 5, "text": "Ziggy did a great job!", "date": "2025-02-17", "platform": "google", "department": "General" }, { "author": "Jerry Parker", "rating": 5, "text": "Tyler Is a pleasant young man that is very good at his job. Thank you", "date": "2025-02-17", "platform": "google", "department": "General" }, { "author": "Roger Lahman", "rating": 5, "text": "Todd was very detailed and you could tell he had lots of experience. We were very happy with his evaluation and recommendations.", "date": "2025-02-16", "platform": "google", "department": "General" }, { "author": "Megan Yock", "rating": 5, "text": "Phenomenal service. Brandon hicks was on time and extremely knowledgeable.", "date": "2025-02-14", "platform": "google", "department": "General" }, { "author": "Carrie Graue", "rating": 5, "text": "Ziggy did an amazing job, very friendly and informative!", "date": "2025-02-14", "platform": "google", "department": "General" }, { "author": "Andy Hutchins", "rating": 5, "text": "Ziggy was fantastic! Figured out the problem and was incredibly nice!", "date": "2025-02-14", "platform": "google", "department": "General" }, { "author": "becky lowry", "rating": 5, "text": "Ziggy did a fabulous job! He was friendly and professional. All the technicians we've had from Intelligent Design are excellent. I would highly recommend Intelligent Design for your household repairs and maintenance.", "date": "2025-02-13", "platform": "google", "department": "General" }, { "author": "Raul Morales", "rating": 5, "text": "Excellent and honest service.", "date": "2025-02-12", "platform": "google", "department": "General" }, { "author": "Christopher Crane", "rating": 5, "text": "Ryan our service technician was 100% professional, attentive, curious and kind. The business was a pleasure to work with.", "date": "2025-02-11", "platform": "google", "department": "General" }, { "author": "Monica Woods", "rating": 5, "text": "Ziggy did a great job today!", "date": "2025-02-11", "platform": "google", "department": "General" }, { "author": "Kevin Cheng", "rating": 5, "text": "Ziggy was great, was extremely professional and attended to all my A/C needs.", "date": "2025-02-11", "platform": "google", "department": "General" }, { "author": "David Eseppi", "rating": 5, "text": "When James comes out on a service call we feel confident that everything will be checked and tested and when he leaves, any problems will have been corrected. Intelligent Design is a first class business.", "date": "2025-02-11", "platform": "google", "department": "General" }, { "author": "Robert McCauley", "rating": 5, "text": "Ziggy did a great job. Was very kind", "date": "2025-02-10", "platform": "google", "department": "General" }, { "author": "Greg Nagle", "rating": 5, "text": "Outstanding Service & Responsive from Brandon Hicks", "date": "2025-02-10", "platform": "google", "department": "General" }, { "author": "Frank Auletta", "rating": 5, "text": "Ziggy did a great job. Professional and helpful.", "date": "2025-02-10", "platform": "google", "department": "General" }, { "author": "Patricia", "rating": 5, "text": "Brandon did a fantastic job doing the winter service on my HVAC systems. Very competent, efficient, friendly and informative. I appreciate the great job he did.", "date": "2025-02-10", "platform": "google", "department": "HVAC" }, { "author": "Chris Haynes", "rating": 5, "text": "I am always impressed with I.D. They are prompt, arrive prepared and deliver great service. Brandon is knowledgeable and is always pleasant and does his job well. We ask for him hen we have electrical issues.", "date": "2025-02-09", "platform": "google", "department": "Electrical" }, { "author": "Sylvia Luna", "rating": 5, "text": "Brandon he\u2019s very friendly very nice. He has a lot of knowledge on electric. I was really glad that I was able to meet him and talk to him about the problem ,I was having with my electric panel, but unfortunately, I will not be able to get it fixed at this time and I told him that when I was ready, I would be more than happy to call him so he could do the repairs for me in the near future", "date": "2025-02-06", "platform": "google", "department": "Electrical" }, { "author": "Klara Green", "rating": 5, "text": "Ziggy was fantastic, everything went very smoothly.", "date": "2025-02-05", "platform": "google", "department": "General" }, { "author": "Randilyn Nogle", "rating": 5, "text": "Ziggy was on time, thorough and fun to chat with.", "date": "2025-02-05", "platform": "google", "department": "General" }, { "author": "Robbie Pabst", "rating": 5, "text": "I can not say enough good things about Fabian! He is so professional and sweet. The price was very good! Thank you for great service. Only one I'll ever call again. Thank you Fabian your awesome :pin\u0303ata:! Sincerely Robbie Pabst", "date": "2025-02-04", "platform": "google", "department": "General" }, { "author": "Jonathan Dutton", "rating": 5, "text": "Ziggy came when he was scheduled and was very polite and did the job correctly.", "date": "2025-02-03", "platform": "google", "department": "General" }, { "author": "Edwin Croyle", "rating": 5, "text": "Anthony was polite and knowledgeable. He answered all our questions and explained why our heater had been working the way it was. He replaced the part and showed us what to do to avoid this problem in the future. We appreciate his work.", "date": "2025-02-01", "platform": "google", "department": "HVAC" }, { "author": "Mike Pratt", "rating": 5, "text": "Fabian did a great job diagnosing the problem then fixing it. Great job! Thank you.", "date": "2025-01-31", "platform": "google", "department": "General" }, { "author": "Chuck Tomlinson", "rating": 5, "text": "The service technicians are very experienced and take the time to explain everything that was done to service our AC unit. They confirm their appointment and called ahead. Excellent service.", "date": "2025-01-31", "platform": "google", "department": "HVAC" }, { "author": "Darren Hee", "rating": 5, "text": "Tyler serviced our water heater and was very informative and professional. I would call them again for service and repair.", "date": "2025-01-30", "platform": "google", "department": "HVAC" }, { "author": "Glenn Simmonds", "rating": 5, "text": "Ziggy was very personable, professional, and informative! Highly recommend Intelligent Design!", "date": "2025-01-29", "platform": "google", "department": "General" }, { "author": "Norm Scott", "rating": 5, "text": "Marty was well prepared and I enjoyed our interaction as we discussed a replacement for our water heater.", "date": "2025-01-29", "platform": "google", "department": "HVAC" }, { "author": "Joella Austin", "rating": 5, "text": "Ziggy did a great job", "date": "2025-01-29", "platform": "google", "department": "General" }, { "author": "Michelle Arnold", "rating": 5, "text": "Ziggy was amazing. Explained problem with great detail and made my.elderly Mother feel safe, secure and problem solved timely", "date": "2025-01-28", "platform": "google", "department": "General" }, { "author": "Jordan Schnaps", "rating": 5, "text": "Ziggy was awesome with our HVAC maintenance. 5 stars!", "date": "2025-01-28", "platform": "google", "department": "HVAC" }, { "author": "Ken Johnson", "rating": 5, "text": "Fabian worked on my water softener and directed me to a fire suppression gauge company. Great job, great guy. Keep sending him when I have a problem . Thanks", "date": "2025-01-28", "platform": "google", "department": "General" }, { "author": "Carol Starr", "rating": 5, "text": "Ziggy the technician was very professional and competent and answered all my questions.", "date": "2025-01-27", "platform": "google", "department": "General" }, { "author": "irma cruz", "rating": 5, "text": "It was refreshing to have such a young totally professional like Tyler respond to my after hours request for service. Clearly, Tyler knows water heaters! He immediately troubleshot the issue with the hot water heater, restored the pilot light and patiently explained how it works. Also, he explained what the timer does and reset it. Tyler was absolutely professional and courteous; would highly recommend him. Intelligent Design should be so proud to have him as its employee.", "date": "2025-01-26", "platform": "google", "department": "HVAC" }, { "author": "Kristine Nishimura", "rating": 5, "text": "Jason Shreves, with Intelligent Design, came out to do a plumbing inspection on my mother's house. My husband and I previously had him at our home to do some repairs and he was great. Jason was very professional and hard working. He explained everything that was needed and why, and gave us estimates on the additional work that will need to be addressed so we can make informed decisions.", "date": "2025-01-26", "platform": "google", "department": "Plumbing" }, { "author": "Ruth Rehm", "rating": 5, "text": "This is a followup review to our previous review as follows...Our home has been in need of extra electrical outlets. Brandon Petrovic came and did an assessment today and we were pleased with the price and the details of what he told us . I highly recommend using the Intelligent Design Company for all your Solar, Heating and Air Conditioning, Plumbing, and Electrical needs. We have used them for all these needs except Solar, which we don\u2019t have. Followup review...Brandon worked tirelessly on one of our warmest days in April putting in 4 outlets on the outside of our home. We so appreciate his flawless installation work.", "date": "2025-01-25", "platform": "google", "department": "HVAC" }, { "author": "Melissa Joliat", "rating": 5, "text": "James was very professional and quick in terms of my HVAC \u201ccheck-up\u201d. I truly appreciate his efficiency.", "date": "2025-01-25", "platform": "google", "department": "HVAC" }, { "author": "Kevin Coyle", "rating": 5, "text": "Ziggy was a pleasure!", "date": "2025-01-24", "platform": "google", "department": "General" }, { "author": "Shelia Puckett", "rating": 5, "text": "Ziggy was professional and polite. He answered all my questions and was knowledgeable. Great work!!!", "date": "2025-01-24", "platform": "google", "department": "General" }, { "author": "Jennifer Tate", "rating": 5, "text": "Ziggy was polite and very professional. He reviewed all the checks he did on my system, showing me photos and explaining the items reviewed. Overall a great experience with him and Intelligent Design.", "date": "2025-01-24", "platform": "google", "department": "General" }, { "author": "Pete R", "rating": 5, "text": "Justin was very professional, knowledgeable and friendly. I will recommend Intelligent Design to family and friends when asked. Thank you!", "date": "2025-01-23", "platform": "google", "department": "General" }, { "author": "Margaret Gozum", "rating": 5, "text": "Marty did a great job assisting Jacob with the work needed on our plumbing issues. He was knowledable and professional. Highly recommend Wood's Plumbing to family and friends.", "date": "2025-01-22", "platform": "google", "department": "HVAC" }, { "author": "Jacob Ewing", "rating": 5, "text": "Intelligent Design has been a joy to work with to address all of our home maintenance needs. After countless negative experiences with other companies, ID has been like finding an oasis in the desert. Great work across the board with options for service that make the major repairs so much less stressful. Shout out to Fabian who came by today for a plumbing inspection. He was efficient, easy to talk to, and made sure to walk through everything in detail/educate me (as much as I wanted) so that we were on the same page. We will definitely ask for him in the future!", "date": "2025-01-22", "platform": "google", "department": "HVAC" }, { "author": "Brian Costello", "rating": 5, "text": "Justin was on time, call with an ETA and has great customer service! We walked and he showed me the plan for the project. I would definitely recommend Intelligent design for great service and awesome quality work!", "date": "2025-01-22", "platform": "google", "department": "General" }, { "author": "Jixs S", "rating": 5, "text": "Ziggy was very helpful and informative.", "date": "2025-01-21", "platform": "google", "department": "General" }, { "author": "Gloria Davis", "rating": 5, "text": "Zachary did an awesome job inspecting our heater and air conditioner. He kept us informed of everything he was doing. Very friendly.", "date": "2025-01-21", "platform": "google", "department": "HVAC" }, { "author": "Hal Chander", "rating": 5, "text": "Ziggy- Fabulous job by Ziggy. Next time I'll make certain I have a batch of cookies waiting for him. Thanks for sending him over!", "date": "2025-01-21", "platform": "google", "department": "General" }, { "author": "Diana Helzer", "rating": 5, "text": "Chris and Sammy arrived, introduced themselves, explained what they were going to do and went to work. When something came up it was explained and permission was given to proceed. I now have heat. Sooo Happy!", "date": "2025-01-20", "platform": "google", "department": "HVAC" }, { "author": "Maria Ortiz", "rating": 5, "text": "Ziggy and Eric were excellent in thoroughly explaining what is needed and why. I loved their excellent customer service!", "date": "2025-01-20", "platform": "google", "department": "General" }, { "author": "Debbie Mounce", "rating": 5, "text": "Tyler was very patient, worked hard and was committed to helping me with my water line break. He explained all my options in a way I could understand. I would definitely recommend him to others.", "date": "2025-01-18", "platform": "google", "department": "General" }, { "author": "robert phillips", "rating": 5, "text": "everything went well, was given great advice on our journey to purchasing a new HVAC", "date": "2025-01-18", "platform": "google", "department": "HVAC" }, { "author": "Claudine Uhring", "rating": 5, "text": "Ziggy did a great nob and was very friendly and helpful.", "date": "2025-01-17", "platform": "google", "department": "General" }, { "author": "p rupert", "rating": 5, "text": "Fabian showed up on time and fixed the sink basket in my kitchen sink! Very professional, answered all my questions, and cleaned up afterward. As good as new! I highly recommend Fabian.", "date": "2025-01-17", "platform": "google", "department": "General" }, { "author": "Caroline Jennings", "rating": 5, "text": "Brandon Hicks was an awesome tech with awesome customer service thanks ID", "date": "2025-01-17", "platform": "google", "department": "General" }, { "author": "Suzanne Pasqual", "rating": 5, "text": "Ryan was a great technician, honest, knowledgeable, informative. Recommend 100%", "date": "2025-01-17", "platform": "google", "department": "General" }, { "author": "M Pagan", "rating": 5, "text": "Shayne Wyatt did a fantastic job. Showed up on time. Very professional and did a very thorough job on my drain. Had hydroclean and my drain is now flowing without any problems. Great service and person. Would highly recommend!!!!", "date": "2025-01-17", "platform": "google", "department": "General" }, { "author": "Timothy Auth", "rating": 5, "text": "Ziggy did an excellent thorough job. He performed a fast & courteous semi annual maintenance service call.", "date": "2025-01-17", "platform": "google", "department": "General" }, { "author": "loraine zagula", "rating": 5, "text": "Justin did a thorough plumbing inspection, answered all my questions in understandable language, and offered doable suggestions for me to maintain my systems.", "date": "2025-01-17", "platform": "google", "department": "Plumbing" }, { "author": "Jennie Watkin", "rating": 5, "text": "JP gets an A+++ for his customer service and for being so personable .He identified the problem immediately and has it fixed in no time. Give him a raise \ud83d\ude0a", "date": "2025-01-17", "platform": "google", "department": "General" }, { "author": "Mark Poland", "rating": 5, "text": "Justin, was informed and answered all my questions. Explained what my 2 systems do and how they work. Very good experience", "date": "2025-01-16", "platform": "google", "department": "General" }, { "author": "Stacey Kelly", "rating": 5, "text": "Professional, respectful, knowledgeable,", "date": "2025-01-16", "platform": "google", "department": "General" }, { "author": "Grace Watson", "rating": 5, "text": "I\u2019ve had the best experiences with Intelligent Design. Tyler was a joy and provided a very quick and fairly priced solution for what I thought was going to be much worse! I also appreciated seeing a photo of the inside of my pipe so I can understand what is going on, without being charged extra. Plus my dog absolutely loved him and he was so sweet about the extra love he got while working. Great job again, guys! I\u2019m so glad I am a member with you for this reason!", "date": "2025-01-16", "platform": "google", "department": "General" }, { "author": "James Leon Gray", "rating": 5, "text": "Jason was extremely helpful and knowledgeable. We thought our water heater needed replacement and his expertise proved otherwise. We are grateful and will recommend him and Intelligent Design.", "date": "2025-01-15", "platform": "google", "department": "HVAC" }, { "author": "Yvette Driscoll-Roos", "rating": 5, "text": "Intelligent Design is a professional company with pleasant and knowledgeable individuals. JP was very thorough, kind and had a great personality. He gave me the opportunity to ask questions and reviewed my A/C unit with me via pictures and explained the system. Thank you \ud83d\ude0a", "date": "2025-01-15", "platform": "google", "department": "General" }, { "author": "Maribel Estrella", "rating": 5, "text": "Needed work on my toilets and Fabian did a great job. He is friendly and knowledgeable. I love working with this company. I have used them for many projects and they always exceed my expectations.", "date": "2025-01-15", "platform": "google", "department": "General" }, { "author": "Peggy S", "rating": 5, "text": "Shayne W was very polite and had the information on the water heater we needed. He explained rather than doing a fix up which could fail we should replace the almost 11y/o unit. I didn't feel pressured into buying and he didn't try to up-sell anything. His work was thorough and efficient. I was pleased with this encounter with Woods Plumbing by Intelligent Design. Peggy S.", "date": "2025-01-15", "platform": "google", "department": "HVAC" }, { "author": "Joe Shirley", "rating": 5, "text": "The problem was fixed in a very efficient and professional manner", "date": "2025-01-15", "platform": "google", "department": "General" }, { "author": "Colleen Gimbel O'Donnell", "rating": 5, "text": "We had an emergency with a broken pipe and water spraying everywhere. He came as soon as he could and did Excellent work!! Explained options and process of completion for repairs. Done timely and efficiently!! Very nice and professional!", "date": "2025-01-15", "platform": "google", "department": "General" }, { "author": "Michel Lafleur", "rating": 5, "text": "Great service as usual. Zach C. Service tech.", "date": "2025-01-14", "platform": "google", "department": "HVAC" }, { "author": "Ron Flanders", "rating": 5, "text": "I am very pleased with the plumbing work done by Jacob at Intelligent Design. Professional and courteous, he did the repairs quickly and with a smile.", "date": "2025-01-14", "platform": "google", "department": "HVAC" }, { "author": "Tom Delay", "rating": 5, "text": "Knew his profession. He had a long day, but still was cheerful and did calculated and exceptional repairs", "date": "2025-01-14", "platform": "google", "department": "General" }, { "author": "Michele Quintana", "rating": 5, "text": "We had a very informative and helpful consultation with Andrew. They provided excellent customer service and response time. Rather than sending a technician to address our inquiry, the owner offered to meet with us. We would highlight recommend Intelligent Design!!", "date": "2025-01-13", "platform": "google", "department": "General" }, { "author": "wayne tomison", "rating": 5, "text": "Good folk and they do good work. 2 years later now and I continue to be happy with the company and people. JP Is a great HVAC person. 2025 update Zach just did a good job in updating my unit. Looking forward to getting the rest of my updates soon.", "date": "2025-01-13", "platform": "google", "department": "HVAC" }, { "author": "Charles Ostermeyer", "rating": 5, "text": "Tyler just completed a review of our water heater and plumbing system. He was prompt in arriving (actually got to our house ahead of time) and efficient in his work. He drained our water heater and checked out all water outlets. In addition he checked the line running from our house to the sewer with a camera and replaced a damaged cap on the access port to that line. Tyler was efficient and very polite. We have three more reviews of various parts of our house (roof, electrical and HVAC) and anticipate the same level of service.", "date": "2025-01-12", "platform": "google", "department": "HVAC" }, { "author": "Bob Rogers", "rating": 5, "text": "Kyle was excellent! He quickly diagnosed our heater issue. He explained the technology and operation of the part that malfunctioned. He was friendly and courteous. A joy to work with. He restored warmth to our home.", "date": "2025-01-11", "platform": "google", "department": "HVAC" }, { "author": "Roger Rivers", "rating": 5, "text": "Highly recommend and would use again. Had a variable speed blower replaced last winter and a summer tune-up service call before the heat hit this year. The tech was very knowledgeable and made several good-faith suggestions without coming across as a salesman. Update! New house, new services! Great service once again. Zach is the man.", "date": "2025-01-10", "platform": "google", "department": "HVAC" }, { "author": "Lynne Lombard", "rating": 5, "text": "Intelligent Design has been our provider for many years. Their technicians are knowledgeable, professional and courteous.", "date": "2025-01-10", "platform": "google", "department": "General" }, { "author": "Matthew Bodington", "rating": 5, "text": "Another fantastic experience with Intelligent Design. Anthony was incredibly professional, knowledgeable, and could explain everything in layman\u2019s terms! Excellent service.", "date": "2025-01-09", "platform": "google", "department": "General" }, { "author": "Courtney Reynolds", "rating": 5, "text": "JP was friendly and easy to talk to!!", "date": "2025-01-09", "platform": "google", "department": "General" }, { "author": "Richard Day", "rating": 5, "text": "Jordan did a great job very knowledgeable and friendly. Amber is always very friendly and gets me service quickly. Thank you all Dick & Sally", "date": "2025-01-09", "platform": "google", "department": "General" }, { "author": "Michael Post", "rating": 5, "text": "Justin Wise came out promptly to look at our backed up kitchen sink. He ran the snake through the drain, which cleared out some of the build-up in the drain. Then he pressured washed the pipe, which resolved the issue. He was very communicative through out the process and answered all the questions I had. Justin cleaned up the work area once he was done. I appreciate all he did to get us back up and running.", "date": "2025-01-08", "platform": "google", "department": "HVAC" }, { "author": "Carol Clark", "rating": 5, "text": "Shayne Wyatt was the most competent, courteous, polite professional during our extensive plumbing repair. Much appreciated!", "date": "2025-01-08", "platform": "google", "department": "Plumbing" }, { "author": "PoorXChoices", "rating": 5, "text": "Jacob, Marty and Tyler were amazing.", "date": "2025-01-07", "platform": "google", "department": "HVAC" }, { "author": "Thomas creeden", "rating": 5, "text": "Jacob was great! He got our water heater replaced very efficiently and was a real pleasure to work with.", "date": "2025-01-07", "platform": "google", "department": "HVAC" }, { "author": "Joy White", "rating": 5, "text": "Ziggy ziggy ziggy and Tom did a fantastic job did their job and answered all my questions promptly to the best of their ability I would ask rather of them to come back at any time needed", "date": "2025-01-07", "platform": "google", "department": "HVAC" }, { "author": "Jim fretz", "rating": 5, "text": "Very processional, courteous and knowledgeable service. I would recommend Brandon P. and his electrical service to anyone.", "date": "2025-01-06", "platform": "google", "department": "Electrical" }, { "author": "Ryan Qurban", "rating": 5, "text": "Always prompt and professional! Oliver and the entire staff exemplify what customer service truly means.", "date": "2025-01-06", "platform": "google", "department": "General" }, { "author": "Claudia Wright", "rating": 5, "text": "Jordan is amazing! He took before and after photos of the furnace. He also offered to change a light bulb for me. Extremely polite. I will ask for Jordan the next time for a check up. (P.S. Even my shy cat loved Jordan.)", "date": "2025-01-06", "platform": "google", "department": "HVAC" }, { "author": "Douglas Kellner", "rating": 5, "text": "Johnny is an amazing technician. Professional, friendly and prompt. Got my unit up and running again! He's the best", "date": "2025-01-05", "platform": "google", "department": "General" }, { "author": "Paul Simpson", "rating": 5, "text": "James did an excellent job. What was supposed to be a fall tune up turned into a logic board replacement. James efficiently diagnosed the issue, ordered the part and came back for the installation. All in a timely and highly professional manner. Folks like James are why we have been with them for many years.", "date": "2025-01-04", "platform": "google", "department": "HVAC" }, { "author": "Liz Johnson", "rating": 5, "text": "Zach was outstanding. I now have a better understanding of our system and what we need to do to maintain it properly. Thanks Zach!", "date": "2025-01-03", "platform": "google", "department": "HVAC" }, { "author": "Danny G", "rating": 5, "text": "Ziggy was polite professional he made good conversation. He mentioned some other products that might benefit us, but he wasn\u2019t pushy about them. I gave him a five out of five.", "date": "2025-01-03", "platform": "google", "department": "General" }, { "author": "Larissa Grebenchtchikova", "rating": 5, "text": "Polite efficient fast", "date": "2025-01-03", "platform": "google", "department": "General" }, { "author": "James Parens", "rating": 5, "text": "Kyle was great. Detail oriented and found a part that needed replacing that saved us issues this summer. Thank you, Kyle!", "date": "2025-01-03", "platform": "google", "department": "HVAC" }, { "author": "B. Smith", "rating": 5, "text": "Ziggy was super polite and anxious to help in every way possible .", "date": "2025-01-02", "platform": "google", "department": "General" }, { "author": "Dorothy D Dravenstott", "rating": 5, "text": "Jordan Oliver is a wonderful technician. He always goes above and beyond .", "date": "2025-01-02", "platform": "google", "department": "General" }, { "author": "William Newell", "rating": 5, "text": "Jordan was very polite and knowledgeable. He tuned up my heater. I would highly recommend him.", "date": "2025-01-02", "platform": "google", "department": "HVAC" }, { "author": "Sharon Beall", "rating": 5, "text": "We have used Intelligent Design for years and continue to rely on them for our A/C, Solar, and most recently, Plumbing needs. A gas leak was detected on our property and our gas was shut off. IDesign had plumber, Tyler Smalling, out there the same day. The job turned into a massive undertaking, which required replacement of an entire gas line due to degradation of piping installed some 30+ years ago. I cannot say enough good things about Tyler. He was professional, communicative, and our biggest advocate when it came to dealing with the legal bureaucracy of getting the gas turned back on ie: town permit requirements SWG requirements...etc. We are extremely grateful to Tyler and the IDesign team for their quality work and commitment to service!", "date": "2025-01-01", "platform": "google", "department": "HVAC" }, { "author": "Valerie Garcia", "rating": 5, "text": "Ziggy did an amazing job!!", "date": "2024-12-30", "platform": "google", "department": "General" }, { "author": "Philip Baca", "rating": 5, "text": "Doggy did an excellent job.", "date": "2024-12-29", "platform": "google", "department": "General" }, { "author": "Concepci\u00f3n Gutierrez", "rating": 5, "text": "Absolutely amazing service with full transparency on what was happening or course of action. I highly recommend theirs business and our guy, Justin was a great, personable gentleman. Thank you very much. We are definitely keeping you in our contact list. Happy New Year to you all! \ud83e\udd17", "date": "2024-12-27", "platform": "google", "department": "HVAC" }, { "author": "John Brobeck", "rating": 5, "text": "Kyle was on time pleasant in manner, had the correct part needed for repair, and made the repair quickly and with no disruption.", "date": "2024-12-27", "platform": "google", "department": "General" }, { "author": "Kayemh", "rating": 5, "text": "Ziggy technician was very thorough, knowledgeable and professional and provided timely service.", "date": "2024-12-27", "platform": "google", "department": "General" }, { "author": "Evelina Gonzalez", "rating": 5, "text": "Anthony did an amazing job. He was very professional and explained everything he was doing.", "date": "2024-12-27", "platform": "google", "department": "General" }, { "author": "Morgan Riddle", "rating": 5, "text": "Ziggy is amazing. Super friendly, very clear communication, and he was super sweet with our dogs! Highly recommend!", "date": "2024-12-27", "platform": "google", "department": "General" }, { "author": "Ron Dawson", "rating": 5, "text": "Expert level service. Very professional", "date": "2024-12-26", "platform": "google", "department": "General" }, { "author": "Heather Romm", "rating": 5, "text": "Justin Wise was our plumber for today\u2019s visit and I am relieved and pleased with his performance! I have been the caretaker of this property for the past year, trying to keep everything in great working order, so imagine how I felt when the plumbing section of Intelligent Design wasn\u2019t performing up to their excellent rating. What I mean is I\u2019ve been trying to get plumbing here since July and have had no shows, no replies to my inquiries by phone or email and cancellations! Finally Amber assured me that while there were some changes things were better and would be taken care of, in walks Justin! His professionalism, was awesome, his willingness to perform his tasks and fix my disposal well he went above and beyond!!! I would highly recommend Intelligent Design for all your needs, if there is a problem they will make it right!", "date": "2024-12-26", "platform": "google", "department": "Plumbing" }, { "author": "Beck Molina", "rating": 5, "text": "Had them install a new water heater at my house. Plumbing tech Fabian Desantiago did a super clean job clean job with copper and added a couple safety features we were lacking. Would for sure recommend.", "date": "2024-12-23", "platform": "google", "department": "HVAC" }, { "author": "Luis Dominguez", "rating": 5, "text": "Ziggy did an awesome job! Give him a bonus!", "date": "2024-12-23", "platform": "google", "department": "General" }, { "author": "Nick Tritz", "rating": 5, "text": "Professional as always. Ziggy took care of the annual checkup quickly and walked me through his recommendations without pressuring me to accept extra work.", "date": "2024-12-23", "platform": "google", "department": "HVAC" }, { "author": "Barbara Asher", "rating": 5, "text": "I was having a seasonal inspection but also having some issues with my heating system. Johnny Guerrero came and cleaned the system and was very professional and knowledgeable. He gave information on what needed to be replaced and has the system running correctly in the meantime. Thank you so much!!!", "date": "2024-12-23", "platform": "google", "department": "HVAC" }, { "author": "Michael Ellis", "rating": 5, "text": "Shayne Wyatt service tech was very polite and friendly. Cleaned up jobs were completed. Appears to be good work. Guess we\u2019ll see in a few days. ;)", "date": "2024-12-23", "platform": "google", "department": "General" }, { "author": "Jolita Meister", "rating": 5, "text": "Jordan was polite and courteous. Did a great service for us for annual checkup.", "date": "2024-12-23", "platform": "google", "department": "General" }, { "author": "Gary Brown", "rating": 5, "text": "Anthony was professional and helpful", "date": "2024-12-22", "platform": "google", "department": "General" }, { "author": "Stacey Hallman", "rating": 5, "text": "I can\u2019t recommend Intelligent Design enough! (I previously reviewed Greg Gonzales who did some electrical work for us also 5 stars!) Several months ago we got a mini split system installed which has been excellent. Unfortunately, it stopped working a couple of weeks ago. I called and was scheduled for expedited service. James Cavanaugh called me later that day and we figured out the issue. He ordered the parts needed and came out on Wednesday this week to fix it. The mini split was under warranty so there was no charge for the service call or to get our system fixed. John was so nice and thorough. I will definitely be using Intelligent Design for any future work! Thank you!", "date": "2024-12-22", "platform": "google", "department": "Electrical" }, { "author": "Joseph Weinberg (Joey)", "rating": 5, "text": "Jacob is a knowledgeable craftsman and a pleasure to work with.", "date": "2024-12-22", "platform": "google", "department": "HVAC" }, { "author": "Norbert Hahn", "rating": 5, "text": "Great and fast service. Long time customer, Highly recommend Intel. Design. Thanks", "date": "2024-12-22", "platform": "google", "department": "General" }, { "author": "Steve Smith", "rating": 5, "text": "The most comprehensive evaluation of my riff so far. Anthony\u2019s explanations of how to make an excellent roof left me very satisfied and knowledgeable I had a recommend him", "date": "2024-12-21", "platform": "google", "department": "Roofing" }, { "author": "Wendie Bengson", "rating": 5, "text": "Great service from Zachary!!", "date": "2024-12-20", "platform": "google", "department": "HVAC" }, { "author": "Cassandra Harrison", "rating": 5, "text": "Marty the plumber from Intelligent Design installed a new water softener/conditioner this week to replace our failed leaking softener. His original job was to help us find a water leak which we detected by inspecting our water meter. Such a great detective. As soon as we found the source, Intelligent Design was able to install a new system the next day! He installed all new copper pipes and equipment with skill, professionalism and respect for our home and water needs. He cleaned up afterwards and hauled away our old softener; no easy task as it was very heavy. We got a long warranty and salt delivery also. Cost was dear but in the neighborhood of other estimates. I think the reliability and follow up that Intelligent Design employs is worth it.", "date": "2024-12-20", "platform": "google", "department": "HVAC" }, { "author": "Alyssa Silva", "rating": 5, "text": "Ziggy did a great job. much appreciated!", "date": "2024-12-20", "platform": "google", "department": "General" }, { "author": "Laura Hinte", "rating": 5, "text": "Ziggy showed up on time and let us know when to expect him. He was really friendly and polite, fabulous all around!", "date": "2024-12-20", "platform": "google", "department": "General" }, { "author": "Robert Page", "rating": 5, "text": "Brandon called when in his way to let me know when he would arrive. His review and analysis of the work to be done was clear and concise. He came across as highly competent and professional.", "date": "2024-12-20", "platform": "google", "department": "HVAC" }, { "author": "Rich Bolton", "rating": 5, "text": "Fabian Desantiago (Intelligent Design) inspected the plumbing for the house. He pointed out one concern and a few other items that we should keep an eye on. A very personable young man who seems to know his field well. I would be pleased to call on him when we need his expertise.", "date": "2024-12-20", "platform": "google", "department": "Plumbing" }, { "author": "Tammy Morgan", "rating": 5, "text": "Manny did an amazing job painting our water damaged ceiling as well as the damage done in my closet during last install. Thank you Manny! Update: Johnny and Zach were wonderful. They were respectful of my home and continue to provide excellent service. Zach actually sold us our system and we had a huge reduction in our electricity bills. Update: Johnny returned today to repair the PVC on one of our units that was leaking condensation into our pan. He is such a professional and very kind. Thank you Johnny!", "date": "2024-12-19", "platform": "google", "department": "HVAC" }, { "author": "Jason Nelsestuen", "rating": 5, "text": "Fabian was very courteous and did a great job understanding what I needed. He fixed the leak under our sink and unplugged the drain in our shower. Thank you Fabian.", "date": "2024-12-19", "platform": "google", "department": "Plumbing" }, { "author": "Marcelo H", "rating": 5, "text": "Johnny arrived on time and was very professional. He repaired the issue I was having with my system. It was not giving out heat. He also recommended and performed maintenance on my hvac unit to help with the longevity. I trust their work and have always been satisfied with the service. Thanks Johnny for the great service.", "date": "2024-12-19", "platform": "google", "department": "HVAC" }, { "author": "Kenneth Gross", "rating": 5, "text": "On time and very professional.", "date": "2024-12-19", "platform": "google", "department": "General" }, { "author": "Brent Nelson", "rating": 5, "text": "Thorough and professional", "date": "2024-12-18", "platform": "google", "department": "General" }, { "author": "Melissa Burns", "rating": 5, "text": "Jordan found gaps in the tape at my furnace. He applied new tape. Jordan was polite and professional. Would recommend him.", "date": "2024-12-18", "platform": "google", "department": "HVAC" }, { "author": "Spencer Wild", "rating": 5, "text": "Great service, fast, high quality. Justin was very nice and professional.", "date": "2024-12-18", "platform": "google", "department": "General" }, { "author": "Edward Lyman", "rating": 5, "text": "Fit us in to address an emergency situation. Friendly accommodating, and skilled. Solved our problem and provided good advice on other plumbing heating and air conditioning systems.", "date": "2024-12-18", "platform": "google", "department": "HVAC" }, { "author": "judy hamlet", "rating": 5, "text": "Jacob was excellent!! Knowledgeable, great communicator, professional and I highly recommend him!", "date": "2024-12-17", "platform": "google", "department": "HVAC" }, { "author": "Hank Shea", "rating": 5, "text": "Very glad that we again had Intelligent Design respond to our plumbing needs when our hot water tank began leaking. They responded very quickly and professionally. Jason Shreves went above and beyond in addressing our plumbing fixes and he had a new hot water tank installed on the same day! We highly recommend Jason for any plumbing needs.", "date": "2024-12-17", "platform": "google", "department": "Plumbing" }, { "author": "Kathy McCarthy", "rating": 5, "text": "Ziggy did a great job\ud83d\ude4c", "date": "2024-12-17", "platform": "google", "department": "General" }, { "author": "andrew clarke", "rating": 5, "text": "Jordan from Intelligent Design serviced our HVAC system today. We have been using Intelligent Design for our HVAC needs for several years now, and I continue to be impressed with the competence and friendliness of the technicians they send to our house. Today\u2019s visit was just a routine maintenance call, but Jordan was prompt, polite, and professional. He happily discussed some of the quirks of our 1950s home and its HVAC system and ductwork (which was at one point converted from an evaporative cooler setup), offering options to address some of its pain points without being pushy at all. He even left a special screwdriver behind that would help us more easily change our filters, which aren\u2019t the most convenient to access. Overall, it was a positive experience.", "date": "2024-12-16", "platform": "google", "department": "HVAC" }, { "author": "David Ponchahar", "rating": 5, "text": "Shane was awesome today! Very knowledgeable and professional and kind.", "date": "2024-12-16", "platform": "google", "department": "General" }, { "author": "carol stevens", "rating": 5, "text": "Brandon from intelligent design came out. Professional and polite. Job completed in a timely matter", "date": "2024-12-16", "platform": "google", "department": "General" }, { "author": "Patricia Ford Ferguson", "rating": 5, "text": "Marty was respectful and personable. He was able to save us almost $300 off the original estimate. I would have had no way of knowing if he had been dishonest and out for the money. However he was honest and revealed he had discovered the problem was more easily solved than originally thought. Thank you Marty", "date": "2024-12-15", "platform": "google", "department": "General" }, { "author": "evrytan", "rating": 5, "text": "Very good and prompt plumbing repair.", "date": "2024-12-15", "platform": "google", "department": "Plumbing" }, { "author": "Warren Priddy", "rating": 5, "text": "James did an excellent job. He looked at the two problems and discussed what needed to be done. Did them in an efficient and well done manner.", "date": "2024-12-14", "platform": "google", "department": "General" }, { "author": "Dennis Winsten", "rating": 5, "text": "Matt was very conscientious and thorough with our solar diagnosis and repair. Highly recommend!", "date": "2024-12-14", "platform": "google", "department": "Solar" }, { "author": "Henry Wallace", "rating": 5, "text": "Great company! Jordan was courteous, informative, and did what was needed.", "date": "2024-12-13", "platform": "google", "department": "General" }, { "author": "Mark Mickekson", "rating": 5, "text": "Zach and Jordan were wonderful. Excellent service. I refer them all the time!!", "date": "2024-12-13", "platform": "google", "department": "HVAC" }, { "author": "Sukhendu Barua", "rating": 5, "text": "Marty came to my house to give an estimate for a job I requested. He was courteous and professional, to the time to listen to my issues and answered all my questions.", "date": "2024-12-12", "platform": "google", "department": "General" }, { "author": "Carl Holmberg", "rating": 5, "text": "Brandon P provided effective, friendly, and informative service for the tricky, multi-throw electrical switch I needed replaced. I look forward to working with him again.", "date": "2024-12-12", "platform": "google", "department": "HVAC" }, { "author": "Brenda Vance", "rating": 5, "text": "Ryan was extremely helpful, he was very informative of why and how my faucet was leaking. He listened, and understood exactly what was happening.", "date": "2024-12-12", "platform": "google", "department": "HVAC" }, { "author": "Laura Gudenkauf", "rating": 5, "text": "Ziggy did a great job with our check-up. He was timely, friendly, and informative, providing good suggestions for preventative maintenance without being pushy.", "date": "2024-12-12", "platform": "google", "department": "General" }, { "author": "Thomas Kevett", "rating": 5, "text": "Kyle did a wonderful job responding to my brother\u2018s heating problem and calling me to communicate with me what was going on I really Appreciate him and thank you", "date": "2024-12-12", "platform": "google", "department": "HVAC" }, { "author": "Sean Comfort", "rating": 5, "text": "Justin Wise was very quick with a solution to our hose bib problem. He arrived only a few hours after we called Intelligent Design. He also recommended an alternate fix and provided a bid for our consideration. Justin was very courteous and easy to talk with. We would recommend Justin to come back and serve us and others in our Quail Creek community.", "date": "2024-12-12", "platform": "google", "department": "HVAC" }, { "author": "Mark Hughes", "rating": 5, "text": "ID did a plumbing inspection for us as part of our maintenance plan. The technician, Fabian Desantiago, did an excellent and thorough job that included our bathrooms, kitchen, laundry, water heater, even the drain pipe to the sewer line. Fabian walked us though everything, step by step. It's a good feeling being able to trust that everything is in order.", "date": "2024-12-12", "platform": "google", "department": "HVAC" }, { "author": "sadiedog96", "rating": 5, "text": "I got here from Michigan, for the winter on 9/14/24. My air condition was not running. Sunday, i called Intelligent Design. Jordan came and looked at everything to determine the problem. It was a Burned out motor. Jordan told me he would order the part Monday morning and if it didn\u2019t come in, he would have someone bring over a small air conditioner for my bedroom window. There was no emergency charge to come on a Sunday and he got the part on Monday. Jordan came installed it, checked my filters, checked the whole system gave me tons of information about it and I signed up for a year agreement. I couldn\u2019t ask for better service. I also hope I can get Jordan every time! I\u2019m sure the whole staff is competent! Jordan was an amazing young man. Thank you , Mary Heffner", "date": "2024-12-11", "platform": "google", "department": "General" }, { "author": "John Heacock", "rating": 5, "text": "Shayne wyatt is very professional and knowledgeable. He is very confident with what he does. It is beautiful to have somebody to come in as a customer when we look at somebody like you that\u2019s doing the job that you did you know that\u2019s a good feeling he is very polite as well.", "date": "2024-12-11", "platform": "google", "department": "General" }, { "author": "Brielle", "rating": 5, "text": "I\u2019ll start this review by highlighting two things: (1) I\u2019m generally skeptical about plumbers and (2) I\u2019m often too busy to leave a review. BUT Tyler Smalling is by far the best plumber we\u2019ve ever worked with. He worked quickly, but did not compromise on being thorough or the quality of his work. He was able to identify an issue that two other technicians from other companies had missed (pictured below). He will give you a straight answer regardless of whether there\u2019s a financial benefit to him/the company and I think this is so valuable when you\u2019re in a situation where you need someone to be a straight shot and not play up the damage (or the associated cost). I couldn\u2019t recommend him more and I also would say the company as a whole is very communicative and attentive to your needs!", "date": "2024-12-11", "platform": "google", "department": "Plumbing" }, { "author": "Fitz", "rating": 5, "text": "Marty the plumber was awesome we had no hot water with family in town he stay till 2000 hrs to make sure we had hot water for the next day we really appreciate solid work ethic Andrew give him a raise", "date": "2024-12-11", "platform": "google", "department": "Plumbing" }, { "author": "john camm", "rating": 5, "text": "Anthony Lui did an excellent job on my AC system!!", "date": "2024-12-10", "platform": "google", "department": "HVAC" }, { "author": "Stephanie Freeman", "rating": 5, "text": "Can't say enough about how happy we are with the services of Marty and Ryan with Intelligent Design. This team of plumbing experts worked long hours to fix the major problem we had with our deteriorating cast iron pipes. For 7 days these hard working, personable and caring young men took care of our plumbing needs and kept us apprised of what was going on as the job went on. They were courteous, communicative, friendly and punctual. Thank you gentlemen!", "date": "2024-12-10", "platform": "google", "department": "Plumbing" }, { "author": "Rayna Ruiz", "rating": 5, "text": "JP is a great technician and very polite.", "date": "2024-12-10", "platform": "google", "department": "General" }, { "author": "J3hikes", "rating": 5, "text": "Just completed our yearly inspection of our furnace. I am impressed by the professional & knowledgeable actions of our service technician Jordan Oliver displayed today. Looking forward to next years inspection.", "date": "2024-12-10", "platform": "google", "department": "HVAC" }, { "author": "Barbara Halbrook", "rating": 5, "text": "Intelligent Design changed my furnace filter and checked HVAC system. I was very pleased with the service. Had a great visit - Rob was prompt, pleasant and helpful. I am very pleased with the service. Kyle was my technician and is always pleasant and does a great job. Likes my dogs too!", "date": "2024-12-10", "platform": "google", "department": "HVAC" }, { "author": "Bob Stephens", "rating": 5, "text": "Shayne Wyatt installed a garbage disposal and replaced cartridge in tub faucet. Very knowledgeable and friendly. Highly recommend!", "date": "2024-12-10", "platform": "google", "department": "HVAC" }, { "author": "Peggy Goulding", "rating": 5, "text": "Marty was quick to respond, and he let us know his schedule and ETA. Quickly solved the problem and checked a few other things, too! Great guy! Update:02/22/24 Promptly arrived and kept me notified. Elyjah is courteous and professional.", "date": "2024-12-10", "platform": "google", "department": "General" }, { "author": "Tom Gerber", "rating": 5, "text": "We have been a customer of Intelligent Design for 8 years, they are extremely responsive and all the technicians we have had service our units have been very professional. Ziggy was awesome!", "date": "2024-12-09", "platform": "google", "department": "General" }, { "author": "Peggy Ober", "rating": 5, "text": "Jonny G addressed questions regarding our heater. He was knowledgeable and we felt confident in his giving us maximum efficiency with our heater.", "date": "2024-12-09", "platform": "google", "department": "HVAC" }, { "author": "Suzanne Zug", "rating": 5, "text": "Johnny TOTALLY ROCKS!! So very helpful!!", "date": "2024-12-09", "platform": "google", "department": "General" }, { "author": "Gene Hoyme", "rating": 5, "text": "Ziggy did a great job servicing our HVAC today. We are pleased with ID as always!", "date": "2024-12-09", "platform": "google", "department": "HVAC" }, { "author": "tim powers", "rating": 5, "text": "Steve did a great job fixing my roof! Super fast service! My cats even liked him.", "date": "2024-12-08", "platform": "google", "department": "Roofing" }, { "author": "Mary Ann Jones", "rating": 5, "text": "Shane Wyatt was very professional and thorough, checking every area of plumbing and made sure that there were no problems.", "date": "2024-12-07", "platform": "google", "department": "Plumbing" }, { "author": "John Meech", "rating": 5, "text": "So our 2 year old water heater blew up. Trying to get it repaired under warranty was a nightmare as parts were not available. 12 days into no hot water I contacted Intelligent Design. I was told they had a plumber on a job not to far away and he could come over as soon as he was done. The company texted me with a picture and bio for Justin stating he was on his way. Justin called me and gave me his eta. communication from both the company and Justin was something I've never seen before. Less than 2 hours later Justin shows up. I explained our problem and told him I wanted an estimate for both a standard tank water heater and a Tankless system. Justin spent well over an hour giving me the pro and cons of each system and explaining in detail the tankless. We have had 4 standard water heaters in this house since 2006. Justin was very knowledgeable, and patient with me. 15 minutes after he left I had 2 written estimates on Wednesday afternoon. We discussed it and decided on the Tankless System. I called Intelligent Design back around 4:00 pm Wednesday and told them to get us on the schedule for the installation. I was told they could install it on Friday. knowing that we had been without hot water. They said Justin would be at our house between 8:00-10:00. Justin called me to say he was on his way but had to stop for more supplies. Justin showed up at 10:00 and got right to work removing the old water heater. Justin worked all day he left our house around 7:00 pm. He took one short 5 minute break, didn't eat, was not on his phone. His work is second to none. His work is neat and cleaned very professional. Justin took his time to make sure the area was protected from any damage. I asked him about being here so late, and he said he would be there no matter how long it took to get us hot water. 7:30 last night I took my first HOT shower in my own home in 14 days. Customer service is a thing of the past with so many companies these days. they could all learn from Intelligent Design and Justin. The only con to the tankless system is the price. But you get what you pay for. We paid for quality, and definetly got quality. I highly recommend Intelligent Design and Justin! John M", "date": "2024-12-07", "platform": "google", "department": "HVAC" }, { "author": "Don Marilyn", "rating": 5, "text": "Kyle was a great help and taught me how to set and run the system. We truly appreciate the comfort that we mow enjoy.", "date": "2024-12-07", "platform": "google", "department": "General" }, { "author": "Jeff Ferguson", "rating": 5, "text": "James and Kyle did a great job. .Kept us well informed, cleaned up and were friendly.", "date": "2024-12-06", "platform": "google", "department": "General" }, { "author": "Rosemary Simpson", "rating": 5, "text": "Zach and Johnny did an excellent job and provided wonderful service.", "date": "2024-12-06", "platform": "google", "department": "HVAC" }, { "author": "John Palmer", "rating": 5, "text": "Brandon P came today and did a fantastic job as always.", "date": "2024-12-06", "platform": "google", "department": "General" }, { "author": "Barbara Kurator", "rating": 5, "text": "Johnny and Zach did an excellent job performing service on my house. They were extremely careful with my animals. I can't wait to have them out again", "date": "2024-12-06", "platform": "google", "department": "HVAC" }, { "author": "Angela Bhalla", "rating": 5, "text": "Shayne did an excellent job. I felt no pressure from him and he treated our concerns and answered our questions quickly and efficiently. He is a great edition to the team!", "date": "2024-12-06", "platform": "google", "department": "General" }, { "author": "Janice Simcoe", "rating": 5, "text": "Kyle does a great job cleaning and installing our filters! We appreciate his thorough job. And our puppy loves him.", "date": "2024-12-06", "platform": "google", "department": "General" }, { "author": "Ben Pearce", "rating": 5, "text": "Fabian Desantiago showed up on time, completed the work, cleaned up and stayed late untill the work was done. Very happy with his service.", "date": "2024-12-06", "platform": "google", "department": "General" }, { "author": "Kathleen Brooks", "rating": 5, "text": "Ziggy did a great job. Very professional and knowledgeable. \ud83d\udc4d\ud83c\udffb\ud83d\udc4d\ud83c\udffb", "date": "2024-12-05", "platform": "google", "department": "General" }, { "author": "Rose Willoughby", "rating": 5, "text": "Fabian was a wonderful, efficient, tolerant, proffessional. He was a delight to have here to fix the problem. He handled the blip with grace and a smile. He is worth more than you pay him.", "date": "2024-12-05", "platform": "google", "department": "HVAC" }, { "author": "Krista White", "rating": 5, "text": "Kyle is an amazing tech!!! Very thorough always keeping our system working. Must also be an amazing trainer because he\u2019s always training the new guys. Thank you for hiring amazing techs!!!", "date": "2024-12-05", "platform": "google", "department": "General" }, { "author": "Travis Koenig", "rating": 5, "text": "Johnny Guerrero was kind and informative and very proactive to make sure our air conditioner was working at its fullest capabilities!! He was able to fix the problem in a timely and affordable matter.", "date": "2024-12-05", "platform": "google", "department": "HVAC" }, { "author": "Paula Temperilli", "rating": 5, "text": "Tim did an excellent job telling me about the advantages of the units we purchased. He followed through after the bid answering more questions. He also provided us a very competitive bid for a superior product.", "date": "2024-12-05", "platform": "google", "department": "General" }, { "author": "Cassandra Ezzo", "rating": 5, "text": "Johnny G. Was very friendly and explained everything about my hvac system service well . Thank you !", "date": "2024-12-04", "platform": "google", "department": "HVAC" }, { "author": "Butler Gates", "rating": 5, "text": "Kyle is friendly, honest, and knowledgeable. Highly recommended!", "date": "2024-12-04", "platform": "google", "department": "General" }, { "author": "Miguel Soto", "rating": 5, "text": "Jp always delivers a great service!!!", "date": "2024-12-03", "platform": "google", "department": "General" }, { "author": "Chris Pablo", "rating": 5, "text": "Great visit with Kyle. Pleasant and explains well! - Jerri Uitti", "date": "2024-12-03", "platform": "google", "department": "General" }, { "author": "Tony Brefeld", "rating": 5, "text": "Anthony was very thorough and made good suggestions", "date": "2024-12-03", "platform": "google", "department": "General" }, { "author": "Supersour Dzle", "rating": 5, "text": "Tyler was awesome, took care of our needs! Was able to figure out how to fix plumbing on a house from the 1950s, would recommend him anytime!", "date": "2024-12-03", "platform": "google", "department": "Plumbing" }, { "author": "Dina Dalton", "rating": 5, "text": "Kyle, from Intelligent Design came over to check out my furnace! Not only was he, efficient, knowledgeable, and friendly, He was wonderful with my four dogs! Kyle is a real asset to the Intelligent Design family! They are very lucky to have him!", "date": "2024-12-03", "platform": "google", "department": "HVAC" }, { "author": "Richard Wintory", "rating": 5, "text": "My recent service experience is why I\u2019m a loyal Woods plumbing customer. Fabian thoroughly reviewed our needs spotted and then fixed a problem I\u2019d overlooked before doing a great job replacing our worn out disposal. He\u2019s ordered parts for the rest and I\u2019m looking forward to his return to finish our repairs with the same outstanding service!", "date": "2024-11-30", "platform": "google", "department": "HVAC" }, { "author": "Cris Poole", "rating": 5, "text": "Ziggy Lebi came by yesterday to check and maintain our mini slit system. He was personable and knowledgeable. Ziggy answered my questions about cleaning the system and explained the process and what the cost would be.", "date": "2024-11-28", "platform": "google", "department": "General" }, { "author": "Julie Rys", "rating": 5, "text": "I am not a customer, but I received a call offering services from Intelligent Design. The owner promptly called me to apologize for the sales call, and I am very grateful for this recognition. I feel that this is a representation of integrity.", "date": "2024-11-27", "platform": "google", "department": "General" }, { "author": "Richard Morse", "rating": 5, "text": "Matt silently drove up right on time. He was already replacing the cell phone card and coordinating it with the system when I walked outside. He is very professional and gave me his card for any questions or concerns. Excellent and friendly service! Richard Morse", "date": "2024-11-27", "platform": "google", "department": "HVAC" }, { "author": "Betty balkovic", "rating": 5, "text": "Ziggy did a great job!", "date": "2024-11-27", "platform": "google", "department": "General" }, { "author": "John Comegys", "rating": 5, "text": "Ziggy Lebi was great! Hire him!.", "date": "2024-11-27", "platform": "google", "department": "General" }, { "author": "Taylor Woodworth", "rating": 5, "text": "Anthony came over to do a routine maintenance inspection on my AC and he was great! Very respectful and very informative and offered me some upgrades that will help with air quality of my house. Amazing experience, I love Intelligent Design!", "date": "2024-11-26", "platform": "google", "department": "HVAC" }, { "author": "Wayne Brown", "rating": 5, "text": "Outstanding, professional service! Eric, Ty, and Raphael went above and beyond to not only solve a longstanding issue with my home\u2019s air flow, but they even stuck around and helped move an extremely heavy pallet of tiles into our garage! Great guys and great service!!", "date": "2024-11-26", "platform": "google", "department": "General" }, { "author": "Laura Kassel", "rating": 5, "text": "Kyle was courteous & professional as always. Explained what he was doing & really helpful. He even got my dogs seal of approval.", "date": "2024-11-25", "platform": "google", "department": "General" }, { "author": "Marcy Blacker", "rating": 5, "text": "Justin changed out my anode rod quickly and neatly! The only problems I've ever had with this company involve their recent outsourcing of after-hours phone lines. Always call the home office to confirm appointments made after hours!", "date": "2024-11-25", "platform": "google", "department": "General" }, { "author": "Debi Norris", "rating": 5, "text": "JP always does a fantastic job every time he comes out. Thank you!!", "date": "2024-11-21", "platform": "google", "department": "General" }, { "author": "Sydney Bennett", "rating": 5, "text": "Tyler was amazing! He was quick, efficient, friendly, professional, and an expert in his field. We hope to not have to use them in the future, but know we are covered if we need to.", "date": "2024-11-21", "platform": "google", "department": "General" }, { "author": "Damian Carbajal", "rating": 5, "text": "I've been working with Jacob Jameson and his team on various plumbing issues that developed since August. We migrated the gas water heater and installed an electric on on the side of the house. Along with the work outside, we installed an awesome water softener system that has produced incredible results. We now have new toilets and valves which give me a great peace of mind. This job initially was for a leak near the fridge but became a whole kitchen remodel. Invasive processes like this can be daunting and stressful but the guys at I-design made the process bareable. They tend to be courteous, professional, and knowledgeable on the tasks at hand. I'm happy with all the work that's been conducted thus far and do intend on collaborating with intelligent design in the future.", "date": "2024-11-21", "platform": "google", "department": "HVAC" }, { "author": "Wendy Blackwell", "rating": 5, "text": "Brandon Hicks provided excellent service!", "date": "2024-11-21", "platform": "google", "department": "General" }, { "author": "S Osborne", "rating": 5, "text": "We had our pluming inspection done today by Jason Shreves of Intelligent Design. He did an outstanding job inspecting our water and sewer. We viewed with him the video image of our older clay sewer pipes outside of our house with some roots coming in. He patiently listened to and answered our questions. We received a quote on repairing our sewer pipes in two different manners and chose to repair by replacing the older clay pipes. We are very happy with Jason and know that he will do a great job on the replacement. On the same day we had our heating system inspected by Jordan Oliver of Intelligent design. He did a though job of cleaning and testing the heating system and also helped us with some filter issues we have been having by teaching us the best fan operation settings in the system menu settings.", "date": "2024-11-20", "platform": "google", "department": "HVAC" }, { "author": "Jeff Kantor", "rating": 5, "text": "Quickly found problem and corrected it.", "date": "2024-11-20", "platform": "google", "department": "General" }, { "author": "Mike Pratt", "rating": 5, "text": "JP and Ziggy did a great job replacing the plugged condensate line. Very good quality work, efficiently done. Thank you.", "date": "2024-11-20", "platform": "google", "department": "HVAC" }, { "author": "Kim Olson", "rating": 5, "text": "Intelligent design has been an immense help over and over for many problems that I have had with my home. Like finding out that my entire AC duct work needed to be redone, roofing repairs, plumbing repairs, solar installation, and our electrician even helped us determine that a bunch of weird electrical abnormalities in the house weren't from a ghost. \ud83e\udee3\ud83d\udc7b Anytime I call they are ready to help and have quick scheduling and great availability. Justin was just here fixing a septic access pipe that was leaking septic gas and did a wonderful job. I can't recommend their company enough! Great professionalism, service, value and expertise. Thank you intelligent design!", "date": "2024-11-20", "platform": "google", "department": "HVAC" }, { "author": "Marcia D Quiroz", "rating": 5, "text": "Justin found out right away that the leak was not a plumbing problem but from a rusted out hole in our home\u2019s original sink. We are aware of short term fixes. We\u2019ve been watching that area for years and know it may be the time has come for a new sink. We\u2019re getting a quote for doing the demo and installation. That was 2 years ago! Then this week our water heater needed replacing. He talked us through the various options within a few hours from our call, and helped us make a good decision. Got our heater replaced in 24 hours, from beginning to end! We\u2019re very happy with his service and with Intelligent Design.", "date": "2024-11-20", "platform": "google", "department": "HVAC" }, { "author": "Jerome Glass", "rating": 5, "text": "New A/C units incompatible with existing thermostats, replaced thermostats at no cost. Kyle, Dustin & Alex did a great job.", "date": "2024-11-19", "platform": "google", "department": "HVAC" }, { "author": "Ronda Ammon", "rating": 5, "text": "JP took a lot of time describing how the system works as well as answering our many questions. Once we were educated, the system sold itself. JP is a wonderful and caring guy. No pressure to buy. We would highly recommend Jp & his product!", "date": "2024-11-19", "platform": "google", "department": "General" }, { "author": "Elizabeth Harris", "rating": 5, "text": "Intelligent design Maintenance program is invaluable. I had a few maintenance inspections in the past few weeks. HVAC inspection was very thorough and Kyle provided full explanation of what he did and why. All technicians have been on time and provided ample notice to ensure I could be home. Kyle was kind to my dog and performed his inspection in a timely manner while keeping quality high.", "date": "2024-11-18", "platform": "google", "department": "HVAC" }, { "author": "James G Baker", "rating": 5, "text": "We've used Intelligent Design for the past few years and have never been disappointed. Kyle, our Intelligent Design service tech, was very professional, friendly, and knowledgeable. He arrived when promised and was very thorough. He did a thorough check of our furnace. I wouldn't hesitate to recommend Intelligent Design for AC/Heating services. Actually, it's the only company I'd recommend.", "date": "2024-11-18", "platform": "google", "department": "HVAC" }, { "author": "Debby Williams", "rating": 5, "text": "Marty A did a great job. Very helpful and friendly", "date": "2024-11-18", "platform": "google", "department": "General" }, { "author": "susan frank", "rating": 5, "text": "Johnny was able to get my furnace running and stopped the rattling noise. He also educated me on filter choices and gave me great information. I will definitely call if I have hvac issues in the future!", "date": "2024-11-18", "platform": "google", "department": "HVAC" }, { "author": "Kurni", "rating": 5, "text": "Anthony was able to find a leak pipe in our furnace and recommended to fix it before fire hazzard could occur. He told us the price before the repair and did the repair clean and quick. He also explained new different air filtreation types that he recommended us to replace our 20 yrs old AC/furnace units. He didn't push us to buy, but recommended to book an appointment with their sale team if we think about it.", "date": "2024-11-18", "platform": "google", "department": "HVAC" }, { "author": "John Cochran", "rating": 5, "text": "Tim Powers did a fantastic job of presenting the proposal. We are very impressed with ID from top to bottom. The proposal was thousands under the other quotes we obtained. We are very pleased. The instalation was carried out quickly and expertly by ID technicians Steve and Brain. They started the job at 8:00AM and were completely through by 3:30PM. They provided flawless workmanship to a create truly intelligent climatization system for our Arizona room. We are thrilled! Jordan Oliver, a minisplit specialist, completed repair work on our unit. Jordan's work was impecable. We will certainly request his assitance in the future for maintanence/repair of our minisplit. Jordan is just one on the many expert technicians at Intelligent Design. We could not be more pleased with their work.", "date": "2024-11-16", "platform": "google", "department": "General" }, { "author": "Yvonne Peppers", "rating": 5, "text": "Jordon Oliver and Amber do a great service job. They have great customer service and dependable on time. Recommend to anybody check them out.", "date": "2024-11-16", "platform": "google", "department": "General" }, { "author": "Bill Waletitsch", "rating": 5, "text": "Ryan Sandoval was professional, prompt and thorough with his work. He did an excellent job of clearing our washer drain which has been plaguing us for several years. Ryan gave clear explanations of each step in the process as they were done. New p-trap and drain. Tested draining washer, faster than ever! Ryan also installed a bidet and soft close seat on master bath toilet.We\u2019ll continue to use Intelligent Design for all of our HVAC, electrical and plumbing needs in the future.", "date": "2024-11-15", "platform": "google", "department": "HVAC" }, { "author": "tom tomlinson", "rating": 5, "text": "Always professional and excellent communicators. Technician Anthony performed seasonal inspection/maintenance of HVAC system, He was thorough , courteous and respectful of the property. He explained his findings and various system functions well", "date": "2024-11-15", "platform": "google", "department": "HVAC" }, { "author": "Rebecca Bergman", "rating": 5, "text": "Kyle showed great attention to servicing our AirConditioner & addressing the issues that need to be fixed. He was also very personable!", "date": "2024-11-14", "platform": "google", "department": "General" }, { "author": "Jill Doyle", "rating": 5, "text": "Johnny is amazing! Very knowledgeable, efficient, and polite! Thank you for taking great care of us!!", "date": "2024-11-14", "platform": "google", "department": "General" }, { "author": "Rich Brown", "rating": 5, "text": "Justin was fantastic at explaining all details of what services Intelligence Design Offers. The quality I enjoyed most about Austin was his attention to finer points of a particular service, and the honesty in which he described his narrative. Austin is a great asset to his company. I wish all sales representative were like Austin.", "date": "2024-11-14", "platform": "google", "department": "General" }, { "author": "Linda W", "rating": 5, "text": "Ryan was exceptionally competent pleasant and very professional. he explained everything to me about costs and what needed to be done to remove my old faucet and install my new one. He assisted me and learning how to use my new faucet and what to watch for. He also cleared my plumbing line for me, which was not flowing correctly, which I did not even ask him to do. I always feel confident when Ryan is here. I have used him in the past and I hope to use him in the future. He indeed is an asset to his company, as well as to the customers that he serves.", "date": "2024-11-14", "platform": "google", "department": "Plumbing" }, { "author": "Vivian Smith", "rating": 5, "text": "Kyle B. is the best!! I trust his advice for care of my HVAC. He is courteous, efficient, knowledgeable.", "date": "2024-11-13", "platform": "google", "department": "HVAC" }, { "author": "Don Hamilton", "rating": 5, "text": "JP was doing his thang making it awesome", "date": "2024-11-13", "platform": "google", "department": "General" }, { "author": "L.T. Pratt", "rating": 5, "text": "Mr. Grino was very pleasant, showed up on time , and very through. He discovered a small gas leak we had and instructed us on what to do. He set up a follow up appointment to correct the leak. Great service!", "date": "2024-11-13", "platform": "google", "department": "Plumbing" }, { "author": "Derry Siers", "rating": 5, "text": "Michael did an excellent job doing the plumbing inspection. He was professional and thorough. Would be happy to have him back. 11/12/2024 Elijah has been exceptional in providing information about my system s. As always your staff and technicians are beyond terrific .", "date": "2024-11-12", "platform": "google", "department": "HVAC" }, { "author": "Brian Hodgson", "rating": 5, "text": "Fabian was very prompt, thorough, and accommodative. Would definitely recommend and use him again", "date": "2024-11-12", "platform": "google", "department": "HVAC" }, { "author": "Edward smith", "rating": 5, "text": "Well, never fun to hear your A/C needs expensive work but Brandon was very helpfull and thorough unlike others that I have called in the past. Not looking forward to the cost but very much excited to have my system running right again. Also sold on the membership program with Intelligent Design. Not to mention, any time I have had anyone from Intelligent Design at my house, they have always been polite and professional and happy to help and do the job fully. Wish I had had them replace my system 6 years ago to begin with.", "date": "2024-11-12", "platform": "google", "department": "HVAC" }, { "author": "Lyn Socks", "rating": 5, "text": "JP came and did a great job in preparing our furnace for the winter. Checked everything over . Ran it to specifications, made recommendations, for cleaning the fan wheel next time and issued a detailed report.", "date": "2024-11-12", "platform": "google", "department": "HVAC" }, { "author": "teri guenther", "rating": 5, "text": "James saved us today after the heat didn't work at our vacation rental property. He came out same day and fixed it! He was so nice and gained a new customer. Thank you James!", "date": "2024-11-11", "platform": "google", "department": "HVAC" }, { "author": "Cindy Davis", "rating": 5, "text": "Brandon, our electrician from Intelligent Design, was super! Friendly, professional, efficient, prompt, dedicated and left no mess. He even listened to my husband's silly stories. Every one at Intelligent Design has been stupendous, from the Schedulers and Customer Service reps, the Sales rep, Zach, and all the installers! Everyone has been professional and friendly and incredibly helpful. We highly recommend working with Intelligent Design!", "date": "2024-11-10", "platform": "google", "department": "HVAC" }, { "author": "Kathy Abbott", "rating": 5, "text": "They did a great job of diagnosing the problem, getting needed parts and installing them.", "date": "2024-11-10", "platform": "google", "department": "General" }, { "author": "Sally Bryant", "rating": 5, "text": "Amazing service. Thank you Kyle for helping my 96 year old father stay warm! If we need a service call again we want Kyle to respond. Thanks again for amazing service.", "date": "2024-11-10", "platform": "google", "department": "General" }, { "author": "Jeff Fookson", "rating": 5, "text": "Work was great. My heat problem was fixed with great skill. I am delighted. Kyle was my tech and he was terrific.", "date": "2024-11-09", "platform": "google", "department": "HVAC" }, { "author": "Matt", "rating": 5, "text": "Fabian and the Intelligent Design team are amazing! They are extremely thorough and make sure our home is running efficiently. I feel very lucky to be in such good hands.", "date": "2024-11-08", "platform": "google", "department": "General" }, { "author": "C Ried", "rating": 5, "text": "Yea, heat is working, Kyle came the same day to get the system going.", "date": "2024-11-08", "platform": "google", "department": "HVAC" }, { "author": "Nicole B", "rating": 5, "text": "Brandon P. did an outstanding job on what I was asking for. Even in addition, installed the mount for EV System. Enjoyed having Intelligent Design doing my work.", "date": "2024-11-08", "platform": "google", "department": "General" }, { "author": "Desi Tuey", "rating": 5, "text": "Alex G with Intelligent Design provided exceptional service. He was highly professional and thorough in his work, explaining each aspect of the service in detail. I especially appreciated how he presented before and after pictures to illustrate the items he maintained, ensuring transparency and clarity throughout the process. His dedication and expertise were evident, making the experience seamless and reassuring. I highly recommend Alex G to anyone seeking quality, professionalism, and clear communication!", "date": "2024-11-08", "platform": "google", "department": "HVAC" }, { "author": "Janet Averill", "rating": 5, "text": "JP Pratt was very helpful and performed my service quickly and thoroughly. I really appreciated his thoughfulness.", "date": "2024-11-08", "platform": "google", "department": "General" }, { "author": "Thomas Turos", "rating": 5, "text": "Brandon Hicks of Intelligent Design was very thorough in his work on our heating system! Much appreciated!", "date": "2024-11-08", "platform": "google", "department": "HVAC" }, { "author": "David Kimbrell", "rating": 5, "text": "Jordan was very professional and friendly. Got my heat back on working. Tracy in the dispatch office was cool and made my appointment, no worries. Excellent service. \ud83d\udc4d\ud83c\udffc \ud83d\ude0a", "date": "2024-11-08", "platform": "google", "department": "HVAC" }, { "author": "Guns", "rating": 5, "text": "Jordan and Amber continue to do outstanding work.", "date": "2024-11-08", "platform": "google", "department": "General" }, { "author": "Alyssa Madlyne", "rating": 5, "text": "Jacob was great - knowing and professional", "date": "2024-11-07", "platform": "google", "department": "HVAC" }, { "author": "Alison Barrett", "rating": 5, "text": "JP and Johnny did an excellent job getting my gas heater set for winter.", "date": "2024-11-07", "platform": "google", "department": "HVAC" }, { "author": "Thomas Patzke", "rating": 5, "text": "JP was very thorough, analyzed the problem and presented the options. Great service!", "date": "2024-11-07", "platform": "google", "department": "General" }, { "author": "stevedisch71", "rating": 5, "text": "Timely , top notch service by JP and Johnny!", "date": "2024-11-07", "platform": "google", "department": "General" }, { "author": "Barbara Osar", "rating": 5, "text": "Jp and Johnny came out and helped me get my furnace fixed and running 5star service", "date": "2024-11-07", "platform": "google", "department": "HVAC" }, { "author": "Samantha Robbins", "rating": 5, "text": "Greg was amazing and thorough in looking at the electrical of my house. Offered me many options on how the issue can be taken care of in my budget. Very skilled in customer service", "date": "2024-11-07", "platform": "google", "department": "Electrical" }, { "author": "Alan Fedie", "rating": 5, "text": "We were very happy with Greg. Friendly and informed. Good job Greg!", "date": "2024-11-06", "platform": "google", "department": "General" }, { "author": "bronzeagle", "rating": 5, "text": "Matt did an excellent job in finding the problem, then solving the problem. Excellent workmanship....", "date": "2024-11-06", "platform": "google", "department": "General" }, { "author": "Kismet Channel", "rating": 5, "text": "Our installer Ryan was brilliant and proficient with every detail.", "date": "2024-11-06", "platform": "google", "department": "General" }, { "author": "David Guldager", "rating": 5, "text": "Alex G from Intelligent Design did a great job on our AC unit and was prompt, courteous and thorough.", "date": "2024-11-06", "platform": "google", "department": "HVAC" }, { "author": "Lorna Lopshire", "rating": 5, "text": "Jordan was very professional and spent a great deal of time explaining any problems we have with our heater. I am a real estate agent and have been for 35 years, and was very pleased with his knowledge and work. I will recomend him in the future to my clients through your company. Thank you for sending him out to us.", "date": "2024-11-05", "platform": "google", "department": "HVAC" }, { "author": "Larry Leitman", "rating": 5, "text": "Shane represented himself and his company well. He did his job efficiently and helped prolong the life of my water heater by doing pre-maintenance.", "date": "2024-11-05", "platform": "google", "department": "HVAC" }, { "author": "John Kiber", "rating": 5, "text": "Very pleased! Professional knowledgeable and thorough Would recommend highly", "date": "2024-11-04", "platform": "google", "department": "General" }, { "author": "Thomas Edling", "rating": 5, "text": "Greg did a fantastic job. He is knowledgeable and personable and shows he really cares about his profession and helping clients. I would be very happy and grateful to have Greg work with me in the future on any project.", "date": "2024-11-04", "platform": "google", "department": "General" }, { "author": "Joe Gable", "rating": 5, "text": "Jordan was very friendly and efficient technician who performed the HVAC maintenance on our Trane unit. He explained exactly what was involved with the yearly maintenance and showed me the unit beforehand. Finally, he showed me the after and also let me know what was recommended (blower wheel cleaning) for next time. I would highly recommend him for any HVAC needs.", "date": "2024-11-04", "platform": "google", "department": "HVAC" }, { "author": "Lisa Lueck", "rating": 5, "text": "Great communication skills", "date": "2024-11-04", "platform": "google", "department": "General" }, { "author": "Tracie Martinez", "rating": 5, "text": "Excellent service. Brandon Hicks is an excellent technician. I wish more people were like him. Thank you.", "date": "2024-11-04", "platform": "google", "department": "General" }, { "author": "Joe Bell", "rating": 5, "text": "Edit: Richard helped us recently with an inspection and routine service of our HVAC. He is everything you look for in a service professional \u2013 friendly, punctual, and professional. I really enjoyed his visit. Alex was our most recent professional. He was prompt, courteous, professional, and thorough. Jordan helped us during this visit. He's smart, professional, and courteous. Great service! We can\u2019t say enough about our Intelligent Design service professional, JP. He is prompt, professional, thorough, and courteous. In our 26 years of owning a home, he is the best service professional we have experienced. Great job!", "date": "2024-11-03", "platform": "google", "department": "HVAC" }, { "author": "duane kenny", "rating": 5, "text": "Nice fellow very personable but bid was very high", "date": "2024-11-03", "platform": "google", "department": "General" }, { "author": "Joel King", "rating": 5, "text": "Justin Wise with intelligent design came to our house within just hours of calling. We had two other company's come out and accomplish nothing while they were here and bill us anyway. Justin was fast profession and listened to me explain the problem so he could solve it, which he did! Cost us less than the other guys too! We will never call anyone else for plumbing issues again. Justin with Intelligent Design, everything! Thanks Justin.", "date": "2024-11-02", "platform": "google", "department": "HVAC" }, { "author": "Ted Roberts", "rating": 5, "text": "Awesome job, awesome young man who knew what he was doing and how to explain it. Alex is appreciated.", "date": "2024-11-01", "platform": "google", "department": "General" }, { "author": "Greg Evans", "rating": 5, "text": "Jordan showed up for the service. Was polite and professional entire time. Answered all questions and did a good job. Left everything clean. Very happy with his work.", "date": "2024-11-01", "platform": "google", "department": "General" }, { "author": "Rod Lueck", "rating": 5, "text": "How easy can it be to have a guardian angel of sorts to look after your HVAC? Alex showed up, did a heating maintenance check up along with a few key cleaning functions. He also showed me a few hacks to extend the life of my unit. Great company and great staff.", "date": "2024-11-01", "platform": "google", "department": "HVAC" }, { "author": "Esteban Maldonado", "rating": 5, "text": "My mini split is working again! Kyle showed up with the new HVAC part and quickly replaced it. He even stayed a bit longer to make sure it was working correctly and picked up the loaned portable ACs. He also explained and showed me the issue in the circuit board. Great work! Thanks!", "date": "2024-11-01", "platform": "google", "department": "HVAC" }, { "author": "Mat Perkins", "rating": 5, "text": "Marty was professional, courteous, and extremely helpful. We appreciate the exceptional service ID always provides.", "date": "2024-11-01", "platform": "google", "department": "General" }, { "author": "Robert Hoover", "rating": 5, "text": "Greg Gonzales came out for an electrical inspection. Magnificent job! Lots of safety tips. Great information and great job checking things out.", "date": "2024-11-01", "platform": "google", "department": "Electrical" }, { "author": "Dad", "rating": 5, "text": "I have been working with intelligent design for the last eight years. They installed my original air-conditioning and heating system and have been maintaining it ever since. Anthony was my technician today and he did a fantastic job. All of my experiences with the technicians have been excellent and we also have an air purification device in our system because we have excessive dust and some breathing challenges. Intelligent design has done an amazing job and we would highly recommend them for your air conditioning heating or plumbing services.", "date": "2024-10-31", "platform": "google", "department": "HVAC" }, { "author": "Alida Wilkes", "rating": 5, "text": "Intelligent Design's technician, Marty was extremely professional and informative. I was very impressed with his ability to handle my water filtration system. He is a wonderful addition to their team. Alida Wilkes", "date": "2024-10-31", "platform": "google", "department": "General" }, { "author": "William Hudick", "rating": 5, "text": "Martin was excellent. Very personable, efficient and funny.", "date": "2024-10-31", "platform": "google", "department": "General" }, { "author": "Rainie Warner", "rating": 5, "text": "Had Intelligent Design do the annual service to our mini split for our garage. Richard Johnson was the tech for today. He was very friendly and knowledgeable. It\u2019s our first mini split that we have owned and he went through everything on how to use the remote, clean filters and everything else to maintain a healthy unit. It was greatly appreciated. I highly recommend Richard from Intelligent Design", "date": "2024-10-31", "platform": "google", "department": "General" }, { "author": "Rita Montierth", "rating": 5, "text": "Anthony Lui was friendly, efficient, and knowledgeable about my system and answered all my questions. Good company and a great technician.", "date": "2024-10-29", "platform": "google", "department": "General" }, { "author": "Render Aggen", "rating": 5, "text": "Aaron did a great job checking out all our electric issues with courtesy and skill.", "date": "2024-10-29", "platform": "google", "department": "Electrical" }, { "author": "Paz Terry", "rating": 5, "text": "Justin installed the faucet as requested and was clean and professional.", "date": "2024-10-28", "platform": "google", "department": "General" }, { "author": "DrMichael Horvath", "rating": 5, "text": "Personable, knowledgeable, and able to answer all my questions.", "date": "2024-10-28", "platform": "google", "department": "General" }, { "author": "Henry Gonzalez", "rating": 5, "text": "Intelligent Design is a bit on the pricey side, but what you get in exchange is integrity. I had other companies out to diagnose the issue with my tankless water heater and they consistently tried to upsell me. Not Ryan, he did a simple maintenance job on the heater and recommended we keep up on maintenance as a way of extending the life of the unit. This saves us money in the long run. Integrity like this is a reflection of the integrity of the owners and management of the company. Oh and the heater is working splendidly.", "date": "2024-10-26", "platform": "google", "department": "HVAC" }, { "author": "Travis Williams", "rating": 5, "text": "Jordan was awesome, he explained everything he was going to do and did it 100% I highly recommend this technician, very professional", "date": "2024-10-26", "platform": "google", "department": "General" }, { "author": "Sharon Stark", "rating": 5, "text": "We were told they were coming at 10, so we were surprised to get the message that they would be here by 8! They got right to it and everything was done in 4 hours. They were very efficient and the only noise was from the drills. We really appreciate the loan of the mini a/c too; that was a big help.", "date": "2024-10-25", "platform": "google", "department": "General" }, { "author": "Deborah Dale", "rating": 5, "text": "Greg was so nice and professional! I had called Intelligent Design because we\u2019ve been so pleased when we used them before for the Electrician side of services. VHe knew right away what the culprit was that downed all our tellies in the house : an outdated blown surge box ! And he even took the ugly thing with him to recycle properly ! I\u2019m so pleased ~ Greg couldn\u2019t have been nicer ! He gets 6 stars \ud83d\ude03. Thank you Greg ! \ud83d\ude4f\ud83c\udffe\u2600\ufe0f", "date": "2024-10-25", "platform": "google", "department": "Electrical" }, { "author": "Patrick Ryan", "rating": 5, "text": "Jodie was very professional did a good job with highly recommend him again", "date": "2024-10-25", "platform": "google", "department": "General" }, { "author": "Michael Hurd", "rating": 5, "text": "Intelligent Design continues to impress with their courteous and professional service. Most recently, Jason did a thorough inspection of our plumbing system, and provided insight on a water-saving option for our hot water. No high-pressure sales, but an explanation and quote to answer my questions. ID is A#1!", "date": "2024-10-25", "platform": "google", "department": "Plumbing" }, { "author": "Brian Hoyt", "rating": 5, "text": "Great company , people that really care very professional and outstanding quality of work and have so many different department and still expanding", "date": "2024-10-24", "platform": "google", "department": "General" }, { "author": "Caroline Durand", "rating": 5, "text": "He is a very nice guy, professional and efficient. I trust his experience and what he says.", "date": "2024-10-24", "platform": "google", "department": "General" }, { "author": "Holly R", "rating": 5, "text": "Intelligent design was great. They were quick to come to the house and very professional. Highly recommend!", "date": "2024-10-24", "platform": "google", "department": "General" }, { "author": "Max McConkey", "rating": 5, "text": "Intelligent Design\u2019s plumber Justin is terrific. He is very smart, easy to talk with (and he really listens!), an excellent technician, prompt and efficient. Justin did exactly what we asked and expected \u2014 and more. He gave us what turned out to be invaluable advice \u2014 in short, he provided the kind of service customers expect (or at least hope for). We recommend Justin and Intelligent Design.", "date": "2024-10-23", "platform": "google", "department": "HVAC" }, { "author": "Gina Alvarez", "rating": 5, "text": "ID was great! They were prompt, informative and great price. Jacob was my technician. He alerted me when he was on his way and overall just a good guy. He let me know where the issue was stemming from, checked other items in my home and let me know I needed a certain item for inspection. I took his business card for any future services I may need. Highly recommend and much less than another company had quoted.", "date": "2024-10-23", "platform": "google", "department": "HVAC" }, { "author": "LISA GUSTAFSON", "rating": 5, "text": "Service on 10/22/2024 was on time and very efficient. Due to Intelligent Design's previous service calls, all was well due to previous circuit board and condensate line fixes. Service for John and Lisa W.", "date": "2024-10-22", "platform": "google", "department": "General" }, { "author": "Angela Wakeham", "rating": 5, "text": "Very knowledgeable technician. Professional, pleasant and easy to work with.", "date": "2024-10-21", "platform": "google", "department": "General" }, { "author": "Jordan Schnaps", "rating": 5, "text": "Greg Gonzales did an excellent job giving o home an electrical inspection. He pointed out a few minor issues, but told us how to fix them ourselves instead of trying to upsell us. We would definitely recommend Greg and the Intelligent Design team!", "date": "2024-10-21", "platform": "google", "department": "Electrical" }, { "author": "Debbie Baxter", "rating": 5, "text": "Tim is exceptionally knowledgeable. Not only is he able to explain the technical aspects of the equipment but he is also proficient on the financing piece. His ability to keep up with my overly analytical husband is nothing short of impressive. Additionally, I appreciated his no pressure approach and his patience in working us through the most appropriate scenario for us.", "date": "2024-10-18", "platform": "google", "department": "HVAC" }, { "author": "Don Voogd", "rating": 5, "text": "Brandon Hicks is a consummate professional. He addressed our problem immediately, provided options based on our budget, fixed the problem, meticulously cleaned the area, and suggested preventative measures to help us avoid future issues. 10/10", "date": "2024-10-18", "platform": "google", "department": "General" }, { "author": "Ina Kaplan", "rating": 5, "text": "Jacob was beyond fantastic--explained in detail what he was performing. Checkin water heater and other plumbing. Very, very congenial and knowledgeable. Thank u Marc K.", "date": "2024-10-17", "platform": "google", "department": "HVAC" }, { "author": "Bonnie Morgan", "rating": 5, "text": "Reached out to Intelligent Design Roofing to have someone take a look at the roof of a property my parents are in the process of purchasing. The home inspection identified some issues so we needed a separate roof inspection. The entire process was smooth. My call was immediately answered and they were able to send someone out quickly to accommodate our short timeline. We received multiple reminders and a text when our technician Anthony was on his way. He arrived on time and was courteous, knowledgeable, and professional. His inspection was done efficiently and we had our estimate shortly after he completed. I would definitely recommend this company for any roofing needs.", "date": "2024-10-16", "platform": "google", "department": "HVAC" }, { "author": "NK", "rating": 5, "text": "Justin was awesome! Diligent, thorough, and he worked very well with our insurance company. No regrets:-)", "date": "2024-10-15", "platform": "google", "department": "General" }, { "author": "Mark Shumaker", "rating": 5, "text": "Alex Grino arrived quickly to my home for an emergency call. He worked very courteously and effectively. I highly recommend him. He works very fast. Mark, famous Navy SEAL.", "date": "2024-10-15", "platform": "google", "department": "General" }, { "author": "Grace O'Brien", "rating": 5, "text": "Justin is a credit to your company. After double checking all the possibilities of the toilet bowl water level he concluded that there was no real problem. The fixture was installed in 1995 and by today\u2019s standards, it\u2019s obsolete.", "date": "2024-10-14", "platform": "google", "department": "General" }, { "author": "joe campagna", "rating": 5, "text": "Great experience from beginning to end! They took great care of my home while my roof was being installed. I had a total replacement (underlayment and tile) which only took 3 days! Very satisfied with the work.", "date": "2024-10-14", "platform": "google", "department": "HVAC" }, { "author": "adam Riley", "rating": 5, "text": "Jordan was prompt & polite. He was able to diagnose the problem quickly and had parts on hand to complete the job right away. Thanks for keeping our household cool!", "date": "2024-10-13", "platform": "google", "department": "General" }, { "author": "Judy Dunn", "rating": 5, "text": "I am very happy with the electrical work Greg Gonzalez did at my home. He was friendly, honest and did a thorough job. I would recommend Intelligent Design for electrical work. Judy", "date": "2024-10-11", "platform": "google", "department": "Electrical" }, { "author": "Sean Madrid", "rating": 5, "text": "I had a great experience with Jordan Oliver, an HVAC specialist. He was incredibly informative and friendly, which really helped make a challenging situation easier. He also took the time to thoroughly explain the maintenance plan options, which was exactly what I was looking for. Overall, it was a five-star service!", "date": "2024-10-11", "platform": "google", "department": "HVAC" }, { "author": "val murdoch", "rating": 5, "text": "Tyler was very professional. He found the issue came Back with a plan and no high sales Pressure . He is definitely an asset to this company.", "date": "2024-10-10", "platform": "google", "department": "HVAC" }, { "author": "Dez O", "rating": 5, "text": "Elyjah was so helpful and quick to respond! We appreciate the quick work. He explained all the repairs in detail, was quick to find and address the problem and we had AC working in now time! Thank you Intelligent Design!", "date": "2024-10-10", "platform": "google", "department": "HVAC" }, { "author": "Richard Dreshfield", "rating": 5, "text": "Ryan and his associate did a very nice job installing new 50 & 75 gallon water heaters at our house. Both were from the original build so when one failed we replaced them both.", "date": "2024-10-05", "platform": "google", "department": "HVAC" }, { "author": "Rich Winner", "rating": 5, "text": "Tyler and intelligent design did a great job and were very professional. He showed up on time, quickly diagnosed the issue, gave a fair estimate, and resolved the plumbing issue within 45 minutes. From the initial call to the wrap up, all members of the service team were respectful, knowledgeable, and quick to resolve my plumbing issue.", "date": "2024-10-03", "platform": "google", "department": "Plumbing" }, { "author": "Douglas Yoes", "rating": 5, "text": "I am considering the installation of solar panels on my curved concrete tile roof - along with all conduit and a solar disconnect. Intelligent Design Air Conditioning, Plumbing, Solar, & Electric not only carries quality solar components (e.g., IronRidge, Enphase, and more) but they fully understand how to design and install systems. Matt Davis from Intelligent Design is extremely knowledgeable! I had two other solar competitors come out to assess the system. Both were too used to installing cookie-cutter systems. Consequently, they could not accurately bid the job. However, Matt Davis, with Intelligent Design understood exactly what the job entailed. My unique solar generator design was clearly understood by him. I will be hiring Intelligent Design for my solar installation.", "date": "2024-10-02", "platform": "google", "department": "HVAC" }, { "author": "Bob", "rating": 5, "text": "Jason was very professional, friendly and knowledgeable. He addressed my concerns quickly and thoroughly and resolved the issues completely. He made me feel valued as a customer. I would highly recommend him and Intelligent Design.", "date": "2024-10-02", "platform": "google", "department": "General" }, { "author": "Leah Tannenbaum", "rating": 5, "text": "The electrical technician, Brandon, was extremely helpful and thorough and explained every detail to me on the electrical Check up. Thank you.", "date": "2024-10-02", "platform": "google", "department": "Electrical" }, { "author": "Janet Williams", "rating": 5, "text": "He was very professional and was able to diagnose my plumbing problem very quickly. I will call them again when I have a plumbing problem", "date": "2024-10-02", "platform": "google", "department": "Plumbing" }, { "author": "Danny Thompson", "rating": 5, "text": "I got an estimate from Intelligent Design for some roof repairs and a full roof replacement. While I am not moving forward with the work right now, Jacob Beyer couldn\u2019t have been better to work with. He helped me understand the realities of my situation and options moving forward. Not pushy, more of a consultative sale, which I appreciate. It\u2019s clear that he enjoys what he does and believes in the top notch work his company provides. Very knowledgeable, patient, and understanding. I felt supported by a genuine and good human as I navigated some new territories as a home owner. I definitely recommend having Intelligent Design out to give you an estimate at the very least if you need assistance with your home.", "date": "2024-10-02", "platform": "google", "department": "HVAC" }, { "author": "Charles Hess", "rating": 5, "text": "Chris Mayfield replaced a water pressure regulator", "date": "2024-09-30", "platform": "google", "department": "HVAC" }, { "author": "Sara Boren", "rating": 5, "text": "Kenny did a wonderful job. Gave us clear and helpful advice. Will use them again!", "date": "2024-09-28", "platform": "google", "department": "General" }, { "author": "Michael Clarke", "rating": 5, "text": "Justin is smart, thoughtful and professional. It was nice to see him again. Very impressed with this company. Things are handled nicely.", "date": "2024-09-28", "platform": "google", "department": "General" }, { "author": "Dalton Riggs", "rating": 5, "text": "Excellent customer service! Anthony came out and helped us with our roof issue. He was a pleasure to work with and did a fantastic job. I would definitely recommend Intelligent Design.", "date": "2024-09-27", "platform": "google", "department": "Roofing" }, { "author": "Joshua McKay", "rating": 5, "text": "I just had an EV charger installed from Intelligent Design and I was extremely pleased with the results. The customer service when scheduling was exceptional and the electrician, Greg Gonzalez, was a true professional and a pleasure to chat with. It\u2019s refreshing to see someone enjoy and take pride in their work. He had my charger installed in no time and it works perfectly. Because of the 5 star service I received, I already have another service scheduled with Intelligent Design. \ud83d\udc4d\ud83c\udffb\ud83d\udc4d\ud83c\udffb I also recently had a fantastic experience with Justin who looked over my houses plumbing systems. He was thorough and knowledgeable. Highly recommend their services.", "date": "2024-09-26", "platform": "google", "department": "Plumbing" }, { "author": "Richard Grimaldi", "rating": 5, "text": "Justin did a great job on several repairs and valve replacements around our house. He is punctual, explained what he was doing, showed us the completed work, and thoroughly clean up afterwards. Justin did great job and we highly recommend him.", "date": "2024-09-25", "platform": "google", "department": "HVAC" }, { "author": "Wesley Smith", "rating": 5, "text": "Excellent service as always. Super reliable folks.", "date": "2024-09-23", "platform": "google", "department": "General" }, { "author": "Greg Beltran", "rating": 5, "text": "Justin did an excellent job.", "date": "2024-09-23", "platform": "google", "department": "General" }, { "author": "Sandy Carter", "rating": 5, "text": "Anthony Lui did a great job, tested all My A/C components and answered my questions, thanks, Anthony.", "date": "2024-09-22", "platform": "google", "department": "General" }, { "author": "Robert Matthews", "rating": 5, "text": "Professional, knowledgeable, informative and polite. The service tech fixed the problem within 20 minutes of getting here. Also this was an after hours call.", "date": "2024-09-22", "platform": "google", "department": "General" }, { "author": "Jean Williams", "rating": 5, "text": "Greg was very thorough in his inspection & pleasant to have in my home.", "date": "2024-09-20", "platform": "google", "department": "General" }, { "author": "Blake Reidhead", "rating": 5, "text": "Justin did a great job, very respectful. Intelligent Design hire's great people, thank you for all your help thank you Blake", "date": "2024-09-20", "platform": "google", "department": "General" }, { "author": "ebru evermore", "rating": 5, "text": "quick to respond company. Shayne who fixed the water line issue we had knew what he was doing & did an excellent job", "date": "2024-09-19", "platform": "google", "department": "General" }, { "author": "Laura Pendleton-Miller", "rating": 5, "text": "Impeccable service. Very communicative about the problems and about scheduling.", "date": "2024-09-19", "platform": "google", "department": "General" }, { "author": "Katee Jordan", "rating": 5, "text": "Always a positive experience!", "date": "2024-09-19", "platform": "google", "department": "General" }, { "author": "Eric Logan", "rating": 5, "text": "Ryan was very professional, and concerned about getting our plumbing fixed in a fast, and timely manner,he went out of his way to get us water asap.", "date": "2024-09-17", "platform": "google", "department": "Plumbing" }, { "author": "Lawrence Hudecek", "rating": 5, "text": "Jacob was honest, polite, professional and cleaned up afterwards.", "date": "2024-09-16", "platform": "google", "department": "HVAC" }, { "author": "Miguel Rivera", "rating": 5, "text": "Zach was excellent. Friendly , knowledgeable & appeared truthful & trustworthy. Totally enjoyed his presentation & I let him know U guys are in the top 3 that I will choose from. \ud83d\udc4d\ud83c\udfff\ud83d\udc4d\ud83c\udfff", "date": "2024-09-16", "platform": "google", "department": "HVAC" }, { "author": "Bonnie Hayes", "rating": 5, "text": "We could not be happier with Fabian's service of our water heater! Thanks, Intelligent Design, for coming quickly and being efficient with our needs!", "date": "2024-09-16", "platform": "google", "department": "HVAC" }, { "author": "Ralph Jameson", "rating": 5, "text": "We have been Members for seven years. The service is Always timely and done well, a professional job. We have received several useful usage tips from the service person, which have helped us in using our systems. These have always been given in a professional manner. They have increased the usable lifetime of our Air Conditioning, Water Heater, ductwork, and electrical system, as well as the operating efficiency. If we have problems with any of these, we always get a quick response to our issues. On occasion when we have a routine service scheduled, it has been pushed off several days by Intelligent Design because of someone else\u2019s emergency meeting the technicians. We quite understand and our pleased to support other customers in their emergencies.", "date": "2024-09-16", "platform": "google", "department": "HVAC" }, { "author": "Katrina Canfield", "rating": 5, "text": "Zach was extremely detailed and knowledgeable. I feel confident with the system designed for our home. We have faith that Intelligent Design will provide the best maintenance care for our new system for years to come.", "date": "2024-09-15", "platform": "google", "department": "HVAC" }, { "author": "Frank", "rating": 5, "text": "Anthony came for the annual inspection of our HVAC and found an issue with one of the stages on the AC, which he fixed. Glad he found the problem. We were very pleased with his service. Highly recommend Intelligent Design and Anthony.", "date": "2024-09-14", "platform": "google", "department": "HVAC" }, { "author": "Mary Irwin", "rating": 5, "text": "We trust local, Veteran Owned businesses as a local, Veteran Business owner ourselves. We believe that integrity, honesty and exemplary customer service is a virtue that is maintained even after leaving the military. When we made our appt. with Intelligent design, there were some emergent situations that arose for other community neighbors that caused IT to reschedule, we did not have an a/c emergency. Intelligent Design staff were very respectful of our time and when the Technician, SAM arrived, he was very professional, respectful and detailed in his work and explanation of the work that needed to be done. He explained everything with patience and professionalism. We would not have any other company taking care of our H&A systems in our home. We will highly recommend Intelligent Design to any other homeowners who need heating and a/c services. Thank you!", "date": "2024-09-13", "platform": "google", "department": "HVAC" }, { "author": "Ron Porter", "rating": 5, "text": "Great service by the guy. The business is trying to get cash out of me.", "date": "2024-09-13", "platform": "google", "department": "General" }, { "author": "Frist Last", "rating": 5, "text": "Knowledge, equipped and fast.", "date": "2024-09-12", "platform": "google", "department": "General" }, { "author": "R M", "rating": 5, "text": "Prior to my having a new system installed by ID, I had called a company that never showed up and never called to say they were not going to show up on a recent extremely hot day and night. After finding out this same company wouldn't be able to make it the second day a family friend gave us ID's name and number to which when called they sent Elmo whom was very professional and wonderful to work with. The job was done in under an hour! Having decided to install a new system I met with Stacy who is beyond belief way more knowledgeable than expected and helped to show me what options were available with no hard selling involved. Sam and Steve their installers were such a delight to work with and very professional! ID/Sam also went above and beyond to provide an AC unit for inside our home during the install for my family and pets comfort. Best service and care for customers I've seen in a very long time! Thank you to Intelligent Design and your truly remarkable staff!", "date": "2024-09-10", "platform": "google", "department": "HVAC" }, { "author": "David Briggs", "rating": 5, "text": "Had a great visit, tech answered all my questions, was very knowledgeable", "date": "2024-09-10", "platform": "google", "department": "General" }, { "author": "MaryAnn Grieve", "rating": 5, "text": "We can\u2019t say enough about Tim and intelligent design. We came back to Tucson and decided to go through with our solar project through them and Tim came out and walked us through an easy finance process and made things so simple. if you\u2019re ever in question needing any work intelligent design Is a great company and its people are fantastic. We\u2019re looking forward to getting her solar project done and having her utility bills reduced and our pool heated. Thanks again to Timand all the folks at intelligent design.", "date": "2024-09-10", "platform": "google", "department": "HVAC" }, { "author": "Debbie Hemsworth", "rating": 5, "text": "We had maintenance service today on our havc system with James C. He did a great job. We highly recommend service with James.", "date": "2024-09-10", "platform": "google", "department": "General" }, { "author": "Kevin Gonzales", "rating": 5, "text": "Jordan/amber. Amber was very bright on the phone. Was understanding on what my problem was with the AC. Was able to have Jordan come out with in the hour, Jordan was very understanding respectful answered any questions we had.", "date": "2024-09-09", "platform": "google", "department": "HVAC" }, { "author": "Venom Wars of the Desert Realm", "rating": 5, "text": "Tyler was great, helped us find and fix a water leak. Braved the Tucson summer with a smile.", "date": "2024-09-07", "platform": "google", "department": "Plumbing" }, { "author": "phil schutte", "rating": 5, "text": "Amber took my call after sending email concerning new R412 freon replacement. With our Lenox units being 15 years old and our electric bills getting out of hand Amber mentioned she could get tech out same day. Very Impressive. James Cavanaugh shows up within a couple hours, checks our units and explained low Freon and potential compressor issues with both my wife and myself. Very easy decision working with James to replace our exisiting HVAC system. James worked up a proposal and setup installation first of following week. Feel very comfortable working with James and look forward to reduced electric bills. Extremely satisfied working with Intelligent Design. James was definitely the motivating factoring in our decision. Thanks James.", "date": "2024-09-07", "platform": "google", "department": "HVAC" }, { "author": "abimael gomez", "rating": 5, "text": "Great customer service", "date": "2024-09-06", "platform": "google", "department": "General" }, { "author": "James Hughes", "rating": 5, "text": "Fabian is an outstanding technician! Probably the best technician we have ever had for any kind of repair over many years! Thanks for sending him our way!", "date": "2024-09-06", "platform": "google", "department": "General" }, { "author": "Sarah Upson", "rating": 5, "text": "Jordon provided exceptional all around service. He was timely and professional and he communicated very effectively.", "date": "2024-09-05", "platform": "google", "department": "General" }, { "author": "Doug Dillon", "rating": 5, "text": "Previous 6 year old system upgrade by Family Air died with 4 years of warranty remaining and no call back (in middle of summer monsoon). Shopped 10 other companies, only 2 gave a plausible explanation of what went wrong. Went with ID. It was a big job to finish the split system retrofit, but the crews with ID were more than up to the task. And they install Amercan made equipment. So glad we chose them. Proficient, punctual, polite, service qualities that are hard to find anymore. House has never felt better. We highly recommend checking them out for your needs.", "date": "2024-09-05", "platform": "google", "department": "HVAC" }, { "author": "Linda Bergman", "rating": 5, "text": "James is knowledgeable, very polite and timely.", "date": "2024-09-05", "platform": "google", "department": "General" }, { "author": "Inge Detweiler", "rating": 5, "text": "Intelligent Design was a life saver. They have 24 hour on call and Alex was a gem. Plus, he knows his stuff! He texted a few days later to make sure everything was okay.", "date": "2024-09-05", "platform": "google", "department": "General" }, { "author": "Steve Blanchard", "rating": 5, "text": "Justin did a great job for our whole house plumbing inspection. Very thorough and explained the findings well.", "date": "2024-09-03", "platform": "google", "department": "Plumbing" }, { "author": "Andrew Britton", "rating": 5, "text": "Our technician, Jordan Oliver, was outstanding! Prompt arrival and performed a thorough inspection. Very professional and efficient. Great job!!", "date": "2024-09-03", "platform": "google", "department": "General" }, { "author": "James Williams", "rating": 5, "text": "Anthony Lui was very polite, professional, and efficient. Great service all around!!", "date": "2024-09-01", "platform": "google", "department": "General" }, { "author": "Barbara McReynolds", "rating": 5, "text": "Intelligent Design hires the most customer service oriented staff I have ever known. Jesus was no exception. He explained everything to me and made sure I understood everything before he left.", "date": "2024-09-01", "platform": "google", "department": "General" }, { "author": "Linda Cordova", "rating": 5, "text": "They are so responsive and respectful and get work done quickly. Even with a schedule mishap they made it right and made sure we were taken care of promptly!", "date": "2024-08-31", "platform": "google", "department": "General" }, { "author": "William Schelstrate", "rating": 5, "text": "Zach was very thorough in his explanation of his evaluation of my home's HVAC needs. Friendly, easy to work with and understand.", "date": "2024-08-30", "platform": "google", "department": "HVAC" }, { "author": "Richard Cordova", "rating": 5, "text": "Mr Ryan was amazing. He was prompt very professional new exactly what was needed to repair the problem and kept us informed as he performed his duties by contacting us by phone, and also given us descriptive information of what he did to complete the repairs.I can definitely say he is a great asset for your company. Job Well done. Thank you.", "date": "2024-08-30", "platform": "google", "department": "HVAC" }, { "author": "Thomas Mcclure", "rating": 5, "text": "Great. Very professional and friendly. Took time to explain what needed to be done. Thorough.", "date": "2024-08-30", "platform": "google", "department": "General" }, { "author": "Brianne Miller", "rating": 5, "text": "After having multiple HVAC/Duct companies look at a recurring leak we have in our new home when it rains...Intelligent Design was the ONLY one to go up on the roof with a water hose and try to recreate the leak. In less than 15 minutes, Brandon H. was able to find the root of the problem in our ductwork...something (at least) 12 other technicians were unable to do. The only reason I've chosen 4 stars instead of 5 is because we haven't had the repairs done yet, but we will as soon as finances are in order.", "date": "2024-08-30", "platform": "google", "department": "HVAC" }, { "author": "Joe Prince", "rating": 5, "text": "My name is Joe Prince Watch Oh My experience was a great experience with Alex and Brian. They were cordial explained everything to me. I am a person that is on the autism spectrum and I still could understand what was going on with him. Very manageable young men got right to the work and I have a brand new air conditioner and I\u2019m very happy with my choice. If I could give them six stars, I would give them six stars", "date": "2024-08-29", "platform": "google", "department": "General" }, { "author": "Lorin Labardee", "rating": 5, "text": "Tech as extremely professional, easy to work with, truly patient and understanding. We could not have hoped for better service. A+ for JP, we highly recommend him.", "date": "2024-08-29", "platform": "google", "department": "General" }, { "author": "Daniel Matias", "rating": 5, "text": "Excellent service. The technician Alex came out in the late hours and worked to find the issue. Even when needing to wait a day for specific parts, the company provided portable AC units to help with the hot weather. Very reliable, fast, courteous experience.", "date": "2024-08-29", "platform": "google", "department": "HVAC" }, { "author": "Brian Do", "rating": 5, "text": "JP was professional and courteous throughout the visit. He within an hour of the call and fixed the issue quickly. He explained what the issue was with our AC and took the time to answer all the questions we had. Overall very happy with my experience.", "date": "2024-08-28", "platform": "google", "department": "HVAC" }, { "author": "Debbie Myers", "rating": 5, "text": "Elijah did a fantastic job explaining the service he was doing for me.", "date": "2024-08-28", "platform": "google", "department": "General" }, { "author": "michellermil", "rating": 5, "text": "Thank you, Brandon and Paul and the Intelligent design team for stepping up into a storm of issues created by another company. Your professionalism and integrity is greatly appreciated.", "date": "2024-08-28", "platform": "google", "department": "General" }, { "author": "Rita Micheli", "rating": 5, "text": "I remain a very pleased customer of Intelligent Design for over 10 years now. I recently had a variable speed gas split system and solar unit installed to replace my failing A/C unit. I couldn't be happier with the unit, install and service. I also had my ventilation system checked for leaks then sealed. My only regret is that I wish I had done this sooner. Leaks were found and sealed which saved me $$$ on energy costs. For allergies, I opted to add an air ranger filtration system for my family and this has greatly reduce our allergy symptoms. I have found the staff at Intelligent Design to be professional and respectful. I would recommend Intelligent Design's services to everyone.", "date": "2024-08-28", "platform": "google", "department": "HVAC" }, { "author": "Shelli Armanees", "rating": 5, "text": "Shayne Wyatt is an excellent technician! He was very helpful, very kind, very friendly! But the best part of Shayne is, he was very very honest! These days so many people try to take you and they know you have no knowledge of what they\u2019re fixing, and could easily tell you that a part needs to be replaced, and he was honest and told me that the part that he was looking at had another year and a half or so left in it and not to worry about it today! really appreciate that. Honesty and integrity! Excellent service, excellent technician!", "date": "2024-08-27", "platform": "google", "department": "HVAC" }, { "author": "Jack Rabbit", "rating": 5, "text": "Alex did a great job. He was very through and diagnosed the problem quickly. Our HVAC is back on line. Great job", "date": "2024-08-27", "platform": "google", "department": "HVAC" }, { "author": "Diana Helzer", "rating": 5, "text": "Great service. Called and they were here early the next day. Justin Wise explained clearly what he was going to do. Was fast and even had pictures of what was done. Thank you Intelligent Design .", "date": "2024-08-27", "platform": "google", "department": "General" }, { "author": "D Maye", "rating": 5, "text": "Can\u2019t sing the praises enough regarding my experience with Intelligent Design, especially working with Marty assisted by Ryan. What I thought was going to be a minor \u201cream out the pipes\u201d project turned into a complex restoration of a 100 year old plus sewer system. Marty was very thorough in explaining my options and approaches to this job. He, along with Ryan did an incredible job not only restoring my sewer line , but giving it new life for many decades to come. This was a tough job, and they tackled it with expertise and incredible problem solving skills! I highly recommend Intelligent Design for any and all services that they provide.", "date": "2024-08-27", "platform": "google", "department": "HVAC" }, { "author": "Brian Croyle", "rating": 5, "text": "Our A/C went out in the middle of the night. We called early in the morning and the after-hours service got us a same day appointment. We got a prompt follow up confirming our appointment. Our technician, Anthony, quickly diagnosed the failed part, replaced it, and walked me through all the data afterward. 101 degrees outside, and we were cool and comfortable by dinner.", "date": "2024-08-27", "platform": "google", "department": "HVAC" }, { "author": "Pam Summers", "rating": 5, "text": "Mike and his associate did an excellent job. Mike answered all my questions. They came on time and cleaned up after the job was completed. I highly recommend Mike and his associate for your plumbing needs", "date": "2024-08-26", "platform": "google", "department": "Plumbing" }, { "author": "Debra Larochelle", "rating": 5, "text": "JP was very thorough and did a great job. Very polite also.", "date": "2024-08-26", "platform": "google", "department": "General" }, { "author": "Jon Jones", "rating": 5, "text": "Matt was very professional and handling our warranty claim and replacing two panels on our solar system. System backup running full power!", "date": "2024-08-25", "platform": "google", "department": "HVAC" }, { "author": "Gino Zappia", "rating": 5, "text": "Intelligent Design Air Conditioning technician Elyjah Hicks did a very good job. He explained everything he did.", "date": "2024-08-25", "platform": "google", "department": "General" }, { "author": "Linda Grigsby", "rating": 5, "text": "Marty is a very nice and pleasant young man. He goes above and beyond. A/C unit went out . James the tech came out checked everything and confirm. Place a call to the office Within a few hours Stacy was in out home and explained every detail about a unit she thought that would fit the needs for our 40 year old home. She took her time and explain every detail, even reading the fine print. We are very please with the serves received from ID Jordan was awesome. With 30 minutes after installation the system stop working. Jordan came over and show us the problem. Explain if happen again to pleas call hi and he would come back and may need to replace the pump. He has to come back and has to complete what the installer didn\u2019t do. Very kind and knowledgeable of the AC Unit. We are so grateful for him!!!! 08/23/2024 Our A/C unit at The Church wasn\u2019t working. Well we were very fortunate to get Jordan Oliver. Jordan was the tech who came to our rescue when the unit was installed and wasn\u2019t working properly after the installation. We were so happy to have him do the maintenance. When Jordan showed up at the Church! We were really happy because we knew he would take care of our needs. Jordan had to order some parts, he took his time and explained everything that needed to be done. We informed him, that we needed the unit to be ready for our Sunday Morning service. Like he said, he came through and completed the job today!! We are very satisfied Customer. Sincerely Willie and Linda Grigsby", "date": "2024-08-24", "platform": "google", "department": "HVAC" }, { "author": "shahean simon", "rating": 5, "text": "Kevin was on time. Clean,courteous and communicated the situation. He diagnosed the issue and repaired it. He then evaluated the system and advised me on a course of action for the future.", "date": "2024-08-23", "platform": "google", "department": "HVAC" }, { "author": "SuZanne Mace", "rating": 5, "text": "Sam and Shayne are amazing people. They are polite, professional and knowledgable. Alway on time, calling ahead to confirm. Very good representatives of the company!", "date": "2024-08-23", "platform": "google", "department": "General" }, { "author": "Pamela Pepe", "rating": 5, "text": "I had the most helpful inspection by JP Pratt. He kindly listened to me, offered helpful insights and solutions and followed up quickly via email with a comprehensive estimate. I felt very comfortable with him. He explained what I think is now common for duct cleaning, which is pricing based on nine or fewer vents, or 10 + vents. We have a small condo with five measly vents, so I would prefer a per-vent price! But it makes sense that pricing has to take into account everything that goes into a cleaning, labor, equipment, cleaning supplies for cleaning the vent covers outside, etc. you have to draw the line somewhere! The price is fairly high with Intelligent.", "date": "2024-08-23", "platform": "google", "department": "HVAC" }, { "author": "Richard Farrell", "rating": 5, "text": "Alex is very knowledgable, friendly, professional, uniformed, polite, and experienced. He\u2019s a very hard worker. Thank you, Richard & Kathie", "date": "2024-08-22", "platform": "google", "department": "General" }, { "author": "Sean Frederick", "rating": 5, "text": "Alex Grino came out to diagnose extra vibrations on our A/C. Alex had great communication and professionalism throughout explaining all findings and solutions. Very quickly Alex was able to fix the original problem and found other areas where improvements could be made and completed those also. Great customer service by Alex Grino.", "date": "2024-08-22", "platform": "google", "department": "General" }, { "author": "Annalysa Lovos", "rating": 5, "text": "Greg was kind and did excellent work that we are so happy with!", "date": "2024-08-22", "platform": "google", "department": "General" }, { "author": "Wayne Jackson", "rating": 5, "text": "We called Intelligent Design for a backed up sewer pipe at 11 PM. Took a little while for a response, but they arrived about 4 AM. Turned out to be more complicated than just snaking it out with our 54 year old septic system. Tyler, his foreman Jacob, and Tyler #2, were very friendly, made a good assessment, and worked very hard to get us back up and draining in less than 48 hours. I was very pleased with their service.", "date": "2024-08-21", "platform": "google", "department": "HVAC" }, { "author": "Fay Smith", "rating": 5, "text": "We were very pleased with Jesus Mendosa as he was very prompt, took pictures of the problem on our roof, gave us an estimate which we accepted and he fixed the problem right away. Other companies would\u2019t come out because it was a small problem but my husband is 85 years old and I didn't want him up on the roof. So thankful we don\u2019t have a leak anymore! We recommend Intelligent Design Company!", "date": "2024-08-21", "platform": "google", "department": "HVAC" }, { "author": "C. Trout", "rating": 5, "text": "Fabian was a hard worker and was friendly and professional.", "date": "2024-08-21", "platform": "google", "department": "General" }, { "author": "Jessica Pimentel", "rating": 5, "text": "Perfect customer service! Very polite, Thank you so much \u263a\ufe0f", "date": "2024-08-19", "platform": "google", "department": "General" }, { "author": "Callie Vining", "rating": 5, "text": "James was very thorough and answered all of our questions. He gave us a few different options for our house and explained everything that would be done.", "date": "2024-08-19", "platform": "google", "department": "General" }, { "author": "Jean Laconto", "rating": 5, "text": "I was very happy with the work Alex Grino did to repair my AC. It was Sunday and I was surprised that he came on a Sunday and didn't charge me extra.", "date": "2024-08-19", "platform": "google", "department": "HVAC" }, { "author": "Nina Rhodes", "rating": 5, "text": "JP Pratt did a great job repairing our split unit. He found the leak the 1st day, but needed to order parts that was very understandable given it's a split unit. He was then out 2 days later to weld and repair. He worked all afternoon on the unit to get it running. Unfortunately the unit isn't a great design for Arizona had another leak with another fitting. He ordered part and next day spent another afternoon on the roof with103 degree weather. He fixed a total of 3 leaks and was very professional in showing what leaked and explained how it leaked. He took video and pictures before and after. The unit is running great and cooling the family room. Intelligent Design employees are polite, professional, and very knowledgeable. Will always use their services!", "date": "2024-08-19", "platform": "google", "department": "Plumbing" }, { "author": "Kim Ogle", "rating": 5, "text": "Kyle Bruggeman was our technician. He was very pleasant. He did a good job. He stayed a few minutes to make sure everything was working correctly. I doubt that I\u2019ll need more service but if I do, I would ask for Kyle.", "date": "2024-08-18", "platform": "google", "department": "General" }, { "author": "Vedah Halberg", "rating": 5, "text": "Your technician was fantastic.", "date": "2024-08-16", "platform": "google", "department": "General" }, { "author": "Rosemary Machain", "rating": 5, "text": "My experience with Fabian was very good. He was honest & knowledgeable. Fabian explained all his recommendations with authenticity. Thanks Fabian!", "date": "2024-08-15", "platform": "google", "department": "General" }, { "author": "Jacqueline Larry", "rating": 5, "text": "Alex Grino, was very pleasant, knowledgeable about what I need to do next. I also have to say this, my dogs were completely taken with him. What a great employee you have. I do recommend Intelligent Design.", "date": "2024-08-15", "platform": "google", "department": "General" }, { "author": "DG R", "rating": 5, "text": "Zach was awesome. Professional and knowledgeable, and answered any questions we had.", "date": "2024-08-15", "platform": "google", "department": "HVAC" }, { "author": "Bud Cline", "rating": 5, "text": "Anthony did an outstanding job. Explained everything he was doing and reviewed all the measurements with us. Appreciate his professionalism. We would like him to be our service provider next time.", "date": "2024-08-14", "platform": "google", "department": "General" }, { "author": "mike lemirande", "rating": 5, "text": "Justin Wise was very professional and knowledgeable! This company provides some great services.", "date": "2024-08-14", "platform": "google", "department": "General" }, { "author": "Christopher Abril", "rating": 5, "text": "very professional and knowledgeable thank you Jordan!! I will definitely use you guys for any future services.", "date": "2024-08-14", "platform": "google", "department": "General" }, { "author": "jimmy Jh", "rating": 5, "text": "Brandon was very professional, courteous and respectful. I felt Brandon was being honest and forth coming with me and our situation. Thank you Brandon! *UPDATE* After Brandon was here Sammy, Cris, and Ivan arrived. they were very respectful and very professional and everything looks nice and tight. Sammy, Cris, and Ivan even came in on their day off so just to speed up progress(THANK YOU) we are very pleased with the quality and transparency and professionalism. i would recommend them for your next job 100%.", "date": "2024-08-13", "platform": "google", "department": "General" }, { "author": "B Main", "rating": 5, "text": "Julian was very helpful and was timely with repairs. He was able to find the source of our problem and have repairs completed the next day. Very thankful for him!", "date": "2024-08-13", "platform": "google", "department": "General" }, { "author": "Vivian Smith", "rating": 5, "text": "Kyle B. is the most professional, courteous, technician. I could say that of any of his co-workers. They do excellent work, they do it the correct way the first time.", "date": "2024-08-13", "platform": "google", "department": "General" }, { "author": "Erick Romero", "rating": 5, "text": "Great service, respectful, 100% would recommend", "date": "2024-08-12", "platform": "google", "department": "General" }, { "author": "Bobbie Patton", "rating": 5, "text": "Timely, respectful, knowledgeable, good guy!", "date": "2024-08-12", "platform": "google", "department": "General" }, { "author": "Joanne Townsend", "rating": 5, "text": "Brandon gave good customer service. He explained everything in detail, clearly for me to understand, so that you so much. Chose another company to do the electrical work.", "date": "2024-08-12", "platform": "google", "department": "Electrical" }, { "author": "Alan Webber", "rating": 5, "text": "James was very professional, he found the problem with my hvac and advised me it was not worth fixing at 20 years old.", "date": "2024-08-11", "platform": "google", "department": "HVAC" }, { "author": "Tom Radomski", "rating": 5, "text": "I called Intelligent Design Air Conditioning and they were out within 3 hours. They were able to quickly figure out our issue and get us up and running. Brandon was very helpful and I would recommend him to fix your issues.", "date": "2024-08-10", "platform": "google", "department": "General" }, { "author": "Kurt Eakle", "rating": 5, "text": "Came from Wisconsin to my mother\u2019s winter place, only to find that the air conditioning wasn\u2019t working. Called up, they came in about 3 hours. The technician Brandon knew his stuff and got it working again. Great job!", "date": "2024-08-10", "platform": "google", "department": "HVAC" }, { "author": "darlene kinney", "rating": 5, "text": "Greg Gonzalez came to my home for an electrical check, He performed tests on all my outlets, and wall box outside. I was given recommendations to get my house up to code. I was not aware of the code changes and this company has the homeowners welfare at heart. He was attentive to the job and he is very personable. He did a great job. 8/2024", "date": "2024-08-10", "platform": "google", "department": "Electrical" }, { "author": "Aaron Wildman", "rating": 5, "text": "I have used Intelligent Design for years now. You could probably shop around and find a better price but they do full HVAC, and all plumbing. I have a completely new HVAC, new water heater, whole house water filtration, and recently had them come out and repair outside spigots. As mentioned earlier not the cheapest in town but worth the extra. Marty (plumbing) was great.", "date": "2024-08-09", "platform": "google", "department": "HVAC" }, { "author": "Ma Holla", "rating": 5, "text": "Justin Wise did a great job in diagnosing the issues with our toilet. He fixed everything at a fair price and with a warranty on the work. Once again, very pleased with the response, professionalism and knowledge of the Intelligent Design technicians.", "date": "2024-08-09", "platform": "google", "department": "General" }, { "author": "Irene Topor", "rating": 5, "text": "I booked an online AC repair appointment early in the AM (easy to do and got a follow up call around 8AM. Brandon Hicks, ID technician arrived around 9:30AM. He immediately went to work and diagnosed the AC issue within the first 15 minutes. He was easily understood when I asked him what the problem was and how it could be fixed. Brandon also gave me some things to think about doing to prevent any ongoing AC problems of the same type down the road. I was very impressed with Brandon's technical knowledge and his easy ability to communicate with me about that knowledge. I intend to make ID my go to place for air conditioning and maybe more! Irene Topor", "date": "2024-08-08", "platform": "google", "department": "HVAC" }, { "author": "Mary Shutes", "rating": 5, "text": "Brandon has been at our home before. He is always pleasant and professional. He found the problem and quickly fixed it for us. Thanks again Brandon!", "date": "2024-08-08", "platform": "google", "department": "General" }, { "author": "J Robbins", "rating": 5, "text": "JP Pratt gets five stars or more for his thorough diagnostic and recommendations on my AC unit. He was the best service tech of any kind I\u2019ve met in years. The appointments were scheduled easily, on time, photos of findings and completed work, clear pricing. I\u2019ve already recommded JP and Intelligent Design to my neighbors and friends.", "date": "2024-08-07", "platform": "google", "department": "HVAC" }, { "author": "Renee Rubio", "rating": 5, "text": "We had a water leak and Shayne came out to give us a quote he was very professional and in explaining things.", "date": "2024-08-07", "platform": "google", "department": "Plumbing" }, { "author": "Dick Hughes", "rating": 5, "text": "I called Intelligent Design Air Conditioning and Plumbing and requested a quote for a hot water recirculating system. The Tech, Marty, came out the same day. He was very professional, knowledgeable and personal. If my system was compatible, I would definitely would be dealing with them. I will use them in the future when other plumbing issues arise. Thanks, Richard H.", "date": "2024-08-06", "platform": "google", "department": "Plumbing" }, { "author": "Ken Weene", "rating": 5, "text": "A lovely experience dealing with Anthony.", "date": "2024-08-06", "platform": "google", "department": "General" }, { "author": "Noel Vizzo", "rating": 5, "text": "Fast, efficient excellence!", "date": "2024-08-05", "platform": "google", "department": "General" }, { "author": "Lori Star", "rating": 5, "text": "I had a yearly plumbing inspection and hot water heater flush today with Julian. He was great! I appreciate his willingness to patiently explain what he found, his good suggestions for improvement and his willingness to work longer than expected to get the job done.I am very happy with the service.", "date": "2024-08-05", "platform": "google", "department": "HVAC" }, { "author": "Brian Robinson", "rating": 5, "text": "We needed to have our sewer line inspected and some other plumbing issues taken care of. Shayne responded immediately and took care of everything!", "date": "2024-08-05", "platform": "google", "department": "Plumbing" }, { "author": "Brittany Widup", "rating": 5, "text": "Tyler was great and super helpful!! Everyone we have spoken with was so pleasant and professional!!", "date": "2024-08-03", "platform": "google", "department": "General" }, { "author": "William Blaser", "rating": 5, "text": "I live in the desert and came home from a trip, approx 7:00pm, to find my condo at 90+. Suffered through a terrible night hoping the natural cooling of the desert at night would help. The next morning I called for help and a different service company that was able to send somebody that day. While they came and they saw, they did not conquer. At the very best, they did not solve the problem. So the call to Intelligent Design was the second service call in 24 hours, as the first provider's effort at restoring my system failed miserably within hours of the 'alleged repair'. The second service visit, from Intelligent Design, was promptly arranged (same day!). Sam was knowledgeable and informative, helping me to understand what was going on and what was needed. He quickly found numerous mistakes by the first provider, correcting them and solving not only my current problems with my AC, but also resolving future problems caused by the first provider, including wrong parts, improper wiring, and improper installation that could have caused a short which would destroy the system and maybe cause a fire on the roof that could have damaged or destroyed 8 condos! The proper repair was also $400 to $500 cheaper than the original repair where there was a 'bait and switch'. Very please withn the current status of my AC. Bill Blaser Tucson, Arizona", "date": "2024-08-03", "platform": "google", "department": "HVAC" }, { "author": "Victor E", "rating": 5, "text": "Technicians were friendly and informative throughout the whole process. They provided the results afterwards. Kudos to Adam and and his crew", "date": "2024-08-03", "platform": "google", "department": "General" }, { "author": "Erik Smitt", "rating": 5, "text": "Anthony was professional and helpful in resolving my A/C issue", "date": "2024-08-02", "platform": "google", "department": "General" }, { "author": "aerial7903", "rating": 5, "text": "Elijah was very professional and made certain that I understood the issues. His use of photos was very helpful. First class.", "date": "2024-08-02", "platform": "google", "department": "General" }, { "author": "Donald Luke", "rating": 5, "text": "05/31/20 After calling other air conditioning service early on a Saturday, including the one I have a contract with, for emergency service, the others put me off until Monday. Intelligent Design was able to honor their 24/7 emergency service claim and within a short time, one of their technicians was at our home to check our A/C system, even though rain was imminent. Kage, the technician was personable and knowledgeable and diagnosed the issue soon and we were on our way to a resolution. Brett showed up the next day to discuss options and alternatives as our AC system was beyond economical repair at 17 years old. It's a bad time of the year for air conditioning problems but we were able to schedule a replacement of the system on the following Saturday. Installation went smooth and the only thing that remained was finishing up with a duct sealing treatment. Today, Saturday 6/13/20 Lo(retta) Hinojos and crew arrived on time and worked quick to complete the duct sealing. I appreciate the professionalism of all employees and staff members I had contact with. The system is working well and should be good for a long time. Thank You 8/20/20 Condensate drain running through the slab got plugged up and I didn't have the right tools to purge the line. Sensor in the unit shut down the HVAC until the drain obstruction could be cleared. Kage was dispatched to take care of our problem. He was working another job and kept us posted on his arrival time. Kage arrived and was able to get the drain cleared out. Kage is a good guy and gets the job done 10/05/21 Semiannual functional check for heating portion of HVAC system scheduled. All went well with Scott calling ahead to alert us to his arrival time. Scott arrived and went through the visual inspection of the system and then did a functional check of the heating system. All went well and we are ready for the next six months. 8/01/2024 Semi-annual checks were performed on the A/C and heating system. The system checked out okay. The technician performing the work was courteous and friendly. I had a lengthy electronics career so usually follow the tech, especially when he is working in the high voltage areas. The tech was explaining what he was doing at all steps, I appreciated that. All-in-all, the work was performed efficiently and carefully. Than you.", "date": "2024-08-02", "platform": "google", "department": "HVAC" }, { "author": "Stefan Veatch", "rating": 5, "text": "Alex was beyond great!!! This company has worked on multiple properties for me with never any issues and always great service. Alex really went far beyond what I call great service. He is one of those rare employees that a company wants to keep as long as they can. Such a really knowledgeable employee, and a super nice guy. 10 stars.", "date": "2024-08-02", "platform": "google", "department": "General" }, { "author": "Steve Michaelson", "rating": 5, "text": "Very knowledgeable. Explains all the details so you can understand", "date": "2024-08-01", "platform": "google", "department": "General" }, { "author": "Loretta Young", "rating": 5, "text": "Brandon was prompt , courteous, and efficient. I like how the company sends a picture of the tech before they arrive at your doorstep. No worries.", "date": "2024-08-01", "platform": "google", "department": "General" }, { "author": "Tarrek Asous", "rating": 5, "text": "I only do the best when it comes to A/C because I breed poison dart frogs. So let me just keep this short and sweet. These folks are the most honest, hardworking, knowledgeable and friendly company I\u2019ve ever had the privilege of working with. They literally saved about 100 rare frogs when my old A/C went! I love these people... all of them. I promise if you buy or service with these guys you will be nothing but impressed! Thanks you guys for being amazing human beings! My family and I are forever grateful:) Recently had Anthony stop by after storm damage was causing a strange sound. He immediately identified the cause of the sound which ended up being a small repair saving us potentially thousands in repairs. I highly recommend this gentleman for your repairs he works here as of 8/2024 \ud83d\ude42", "date": "2024-08-01", "platform": "google", "department": "General" }, { "author": "Paul Lawson", "rating": 5, "text": "Elyjah was very knowledgeable and checked/inspected my system and answered all my questions. He was very professional and polite.", "date": "2024-08-01", "platform": "google", "department": "General" }, { "author": "Darron Ingram", "rating": 5, "text": "Amazing company that hires amazing people. Professional and honest as we have come to expect.", "date": "2024-08-01", "platform": "google", "department": "General" }, { "author": "John Q", "rating": 5, "text": "Zach was more knowledgeable and thorough than any HVAC specialist my wife and I have ever met, and we\u2019re not youngsters. Really excellent experience!", "date": "2024-07-31", "platform": "google", "department": "HVAC" }, { "author": "Paul Petersen", "rating": 5, "text": "Really thorough doing the AC maintenance. I was very happy with that. And the professionalism the rep showed was truly excellent. But at the end of the visit, I felt like there was a great deal of upselling for unnecessary services (as well as a couple of items I do need). Overall I was pleased with the service they provided.", "date": "2024-07-31", "platform": "google", "department": "HVAC" }, { "author": "Elizabeth Rees Atayde", "rating": 5, "text": "Assessed and repaired same day! Thank you Jesus! Professional service and customer focused!", "date": "2024-07-31", "platform": "google", "department": "General" }, { "author": "Michele Taylor", "rating": 5, "text": "Anthony came out to give me an estimate on my roof. He was very professional didn't try and sell me anything was honest and up front. I was very happy with the estimate it was at a reasonable price much closer to what I will pay than previous bids.", "date": "2024-07-30", "platform": "google", "department": "Roofing" }, { "author": "Anne Britt", "rating": 5, "text": "Jacob found the problem with my toilet and he explained what needed to be done. He is very professional and has a great personality.", "date": "2024-07-30", "platform": "google", "department": "HVAC" }, { "author": "Jeffrey DeBuhr", "rating": 5, "text": "JP always shows up with a positive attitude and a smile no matter how late it is that we get him out. We have had some extreme issues with our A/C System and he was the one after 2 years of fighting a new system that finally got us a replacement that is working most of the time. JP comes highly recommended.", "date": "2024-07-29", "platform": "google", "department": "HVAC" }, { "author": "Marty Goetz", "rating": 5, "text": "Jordan was very informative and took the time to explain everything he was doing. Very impressive!", "date": "2024-07-29", "platform": "google", "department": "General" }, { "author": "John Trow", "rating": 5, "text": "Jason Shreves did some plumbing and cabinetry work for me. He has a excellent work ethic, staying as late as needed to finish the job, then asking if there is anything else.", "date": "2024-07-29", "platform": "google", "department": "Plumbing" }, { "author": "Hooter Donkey", "rating": 5, "text": "Kenny McClellan was incredible. He went above and beyond to make sure our AC unit was repaired. By the way this was an emergency (weekend) visit at no additional fee. Not only was the service excellent but also reasonably priced. We also joined their maintenance program That will also save us money, keep our HVAC in best shape and the additional inspections will give us peace of mind. It\u2019s also great to hear the company is active giving back to the community and the world. Thank you Kenny it was a pleasure to have you in our Home.", "date": "2024-07-29", "platform": "google", "department": "HVAC" }, { "author": "Duncan MacNeil", "rating": 5, "text": "Did a great job trying to find the leak, was very professional and courteous with my time.", "date": "2024-07-28", "platform": "google", "department": "Plumbing" }, { "author": "Juan Robles", "rating": 5, "text": "Elyjah was respectful and knowledgeable, he explained everything in great detail, we were very pleased with his service.", "date": "2024-07-28", "platform": "google", "department": "General" }, { "author": "Terry Walton", "rating": 5, "text": "Our technician was on time, professional and very neat.", "date": "2024-07-26", "platform": "google", "department": "General" }, { "author": "jeff schoenleben", "rating": 5, "text": "Service was provided as scheduled for the correct date and time. Technician was informative, thorough, completed the work in a timely manner and gave a detailed report of the current status and recommendations. He was very polite and conversed well during his work. I was pleased with the service call and look forward to doing business with Intelligent in the future.", "date": "2024-07-25", "platform": "google", "department": "General" }, { "author": "Robert Muster", "rating": 5, "text": "Alec was very professional and did an awesome job, also was in and out very quickly.", "date": "2024-07-24", "platform": "google", "department": "General" }, { "author": "Louise Kelly", "rating": 5, "text": "Ryan was professional and friendly today while giving my home's plumbing a thorough quality checkup. Like other Intelligent Design employees, he takes the time to explain how systems work and gives me options on how to improve efficiencies. I've been happy with service I've received from ID and if something doesn't go as planned, they make it right!", "date": "2024-07-24", "platform": "google", "department": "Plumbing" }, { "author": "Dave Adams", "rating": 5, "text": "David arrived on time, actually about 20 minutes earlier (he called first to see if that would be acceptable). David was professional and personable, easy to talk to. I like that he made direct eye contact when talking to me. After exchanging greetings he went to work and a few minutes later came back with his findings. In addition to the obvious damage he explained how several tiles that he checked had pulled away from their adhesive backing. Although they looked fine they would most likely blow off in the next heavy storm. He asked if I wanted an estimate to repair the damaged tiles and one to fix those and those that had pulled loose. I asked for both, and accepted the latter. I had already had 2 other estimates and neither told me about the loose tiles. I failed to mention that he took a picture of him lifting one of those tiles with his finger. As well, during the storm I could see my neighbor's roof out my back window and saw many tiles that had blown off and several more that were just flapping in the wind. But when it was all over they returned to their original position laying flat on the roof, and no one would ever know. I said all that to back up my claim that David is knowledgeable, thorough, and trustworthy. If you need roof work, either repair or replace, give Intelligent Design an opportunity to serve you. Dave Adams", "date": "2024-07-24", "platform": "google", "department": "HVAC" }, { "author": "Rita Primomo", "rating": 5, "text": "Elijah is very professional and explained everything in detail explaining everything step by step. Thank you very much.", "date": "2024-07-24", "platform": "google", "department": "General" }, { "author": "Ruben Dario Salcido Monreal", "rating": 5, "text": "Brandon gave us great service. Knew what he was doing, quick, and left everything working properly.", "date": "2024-07-23", "platform": "google", "department": "General" }, { "author": "Gary Thiede", "rating": 5, "text": "Elijah did an outstanding job in power washing my roof and was polite and professional from start to finish. Fully appreciate his work! Bryan Romero came in for two days, sealed the cracks and applied the coatings during extreme heat, with style, dedication and utmost professionalism! Both gentlemen were great and are clearly an asset to your company!! I strongly commend and recommend your staff and company. Will call upon you again! MSGT Gary Thiede, USAF (Ret)", "date": "2024-07-23", "platform": "google", "department": "HVAC" }, { "author": "Ken Caproni", "rating": 5, "text": "Thorough inspection of heating/cooling system and options for maintenance and improvement.", "date": "2024-07-23", "platform": "google", "department": "HVAC" }, { "author": "Ruth Rehm", "rating": 5, "text": "Michael was very efficient in checking out our plumbing. No problems but pointed out that 5 of our shutoff valves may need to be replaced in the near future. Will address that issue in a couple weeks. Thanks Michael! Always grateful to Intelligent Design for sending us knowledgeable, as well as kind technicians.", "date": "2024-07-23", "platform": "google", "department": "HVAC" }, { "author": "Alrocksu \u201cAlrocksu\u201d Salden", "rating": 5, "text": "Great interaction and an impressive product! Tim is a great asset to the company!!", "date": "2024-07-23", "platform": "google", "department": "HVAC" }, { "author": "Kyle Lutzelberger", "rating": 5, "text": "Our service tech, Alex Grino, was awesome! He was very knowledgeable and attentive and completed everything in a timely manner. He arrived on time and had the work completed quickly and efficiently. Would highly recommend Intelligent Design and Alex!", "date": "2024-07-23", "platform": "google", "department": "General" }, { "author": "Hannah Pershing", "rating": 5, "text": "Refreshingly friendly and responsive. We called for emergency service after our AC unit stopped working on a late July evening around 630pm. Jordan was the tech came that out to us just a short while later about 10pm. Within 20 minutes he had diagnosed and fixed the problem which was luckily for us just the replacement of a blown compressor part. The entire experience, from the phone call with Amber to the service with Jordan, was a breeze. Amber and Jordan were both friendly and sympathetic to our situation in a genuine way, even though they must get hundreds of calls a week for busted AC units. Thank you iDesign, highly recommend for fast and friendly service!", "date": "2024-07-22", "platform": "google", "department": "HVAC" }, { "author": "Teri Pendergrass", "rating": 5, "text": "Mike is very knowledgeable about all aspects of plumbing and went over and beyond to do all he could to help us. He is also a very personable man and a kind man as well. We appreciate all he did for us and would recommend him highly.", "date": "2024-07-22", "platform": "google", "department": "Plumbing" }, { "author": "Tucson Born", "rating": 5, "text": "Alex Grino was the best! Intelligent design offered timely after hours repair for our air conditioning going out on a hot day at a very reasonable price. Alex was on call and went above and beyond to make sure everything was working properly. He is friendly, profesional and courteous and made sure we had a way to contact him if we had any further problems at any hour. I\u2019m very happy we chose Intelligent design and will continue to choose them in the future! Thanks again Alex!", "date": "2024-07-22", "platform": "google", "department": "HVAC" }, { "author": "Jacob", "rating": 5, "text": "Jordan Oliver gave excellent & outstanding customer service. Very professional and very knowledgeable in his profession. He resolved the issue and problem promptly. I will highly recommend your company and Jordan To all my family and friends. I will request Jordan in the future for servicing. Kudos to Jordan for a great &speedy repair job! We are highly satisfied customers! Thank you again Jordan Oliver!", "date": "2024-07-20", "platform": "google", "department": "General" }, { "author": "Karen mcfadden", "rating": 5, "text": "Alex did a great job of quickly diagnosing the problem and finding the solution. Thanks Alex", "date": "2024-07-19", "platform": "google", "department": "General" }, { "author": "dave mcqueeny", "rating": 5, "text": "Very positive experience with Alex Grino today. He was very professional, articulate, and took the time to answer all the questions I had. Pleasure doing business.", "date": "2024-07-18", "platform": "google", "department": "General" }, { "author": "David Cooper", "rating": 5, "text": "Brandon is a great employee who is kind, knowledgeable about his work and does clean and efficient work \ud83d\udc4d\ud83c\udffb\ud83c\uddfa\ud83c\uddf8", "date": "2024-07-18", "platform": "google", "department": "General" }, { "author": "Morgan Larsen", "rating": 5, "text": "Kenny was an amazing technician, unfortunately for us, we had a water leak upon his arrival and he was able to find a plumber for me the same day, as well as servicing our AC unit. Our plumber, Tyler, was exceptional and went above and beyond for us to save our house with the crazy leak we had. I couldn\u2019t be happier with the intelligent design team. Thank you!!", "date": "2024-07-17", "platform": "google", "department": "HVAC" }, { "author": "Steve Ohnemus", "rating": 5, "text": "Brandon was exceptionally professional. He diagnosed the issue with our AC system quickly, communicated it to us and then fixed it quickly. Thanks Brandon and Intelligent Design!", "date": "2024-07-17", "platform": "google", "department": "HVAC" }, { "author": "Alejandro Contreras", "rating": 5, "text": "I am so glad we chose Intelligent Design to handle my AC issue! I submitted an online request after I had water leaking from my unit into the house after the big storm. I was immediately contacted by Amber to ask for some follow-up information to determine the severity of the problem. She promptly dispatched Jordan that same day to assist us with our issue. Prior to his arrival, Jordan gave me a courtesy call to inform us he was on his way and his ETA. Jordan was exceptionally personable and provided top notch customer service. He took the time to explain in expert detail the problem and his solutions for it. He educated me extensively on the unit itself and other related items. Once he began resolving the issue, he did so efficiently and in a manner displaying the expertise of a true professional. He went above and beyond, leaving it better than he found it. He made an otherwise difficult situation for us a positive experience. I will refer anyone I know to Intelligent Design going forward, and tell them to ask for Jordan. Thank you all again very much!", "date": "2024-07-17", "platform": "google", "department": "HVAC" }, { "author": "Bill Stock", "rating": 5, "text": "Alex was on time and very professional. He explained everything that he was doing and was extremely polite. I hope he's our tech in the future.", "date": "2024-07-17", "platform": "google", "department": "General" }, { "author": "Kristine Bennett", "rating": 5, "text": "Best experience I ever had for an AC company. We have had horrible experiences in the first 2 with AC companies. Mr. Hicks was knowledgeable, incredibly honest and kind. 10/10 will recommend Intelligent Design to my friends and family.", "date": "2024-07-17", "platform": "google", "department": "HVAC" }, { "author": "Colleen Yslas", "rating": 5, "text": "Great customer service. Very polite and knowledgeable. Answered all questions we had.", "date": "2024-07-16", "platform": "google", "department": "General" }, { "author": "George Bunce", "rating": 5, "text": "These two guys are incredible. Working in a crawl space in 100 degree weather to fix the problem. WOW!!!", "date": "2024-07-16", "platform": "google", "department": "HVAC" }, { "author": "Kevin Labrie", "rating": 5, "text": "Jacob was awesome professional and friendly. Definitely as asset to your company!", "date": "2024-07-16", "platform": "google", "department": "HVAC" }, { "author": "Deborah Kruse", "rating": 5, "text": "I had an emergency need for a plumber. A water line had broken. The plumber was at my house in less than an hour. He was courteous and knowledgeable.", "date": "2024-07-16", "platform": "google", "department": "Plumbing" }, { "author": "Steve Prull", "rating": 5, "text": "Fabian was Great - he was very friendly, professional and thorough. He went over a couple of ways he could address the piping problem on the hot water heater and listened to my thoughts and concerns. After agreeing on the best solution he spent a good deal of time doing a quality job that met my expectations. Thank you Intelligent Design for using good business practices and good people.", "date": "2024-07-15", "platform": "google", "department": "HVAC" }, { "author": "Charity Jungenberg", "rating": 5, "text": "Fabian from Intelligent Design is an exceptional tech whose expertise and dedication shine through in both his meticulous work and outstanding customer service. His deep knowledge of his craft ensures high-quality results, while his approachable demeanor and commitment to customer satisfaction make him a standout professional in his field. He deserves a raise!", "date": "2024-07-15", "platform": "google", "department": "HVAC" }, { "author": "Tara Summers", "rating": 5, "text": "Anthony Lui was professional, efficient and kind. He patiently answered all my questions and never pushed for more than what was needed. I will definitely be asking for his services and using Intelligent Design in the future!", "date": "2024-07-15", "platform": "google", "department": "General" }, { "author": "Stacey Hallman", "rating": 5, "text": "Greg Gonzalez came out to our house to assess our electrical issues and I\u2019m so happy I called. He was friendly, walked us through what we needed, didn\u2019t try to oversell us on things we didn\u2019t. He\u2019ll be coming out to do the work soon. Would definitely recommend Greg and Intelligent Design! The people are nice and it was easy setting up an appointment.", "date": "2024-07-14", "platform": "google", "department": "Electrical" }, { "author": "Mary Rodriguez", "rating": 5, "text": "James Cavanaugh came to our home to evaluate our AC unit and why it stopped working. It was extremely hot temperatures and he was very honest with what the problem was and gave us clear options. James was very knowledgeable about what occurred with our AC unit. James was a great pleasure to work with and we look forward to utilizing Intelligent Design for our current and future needs pertaining to our AC unit. As well as plumbing, electrical and Roofing maintenance. It\u2019s a great comfort as a homeowner to work with such intellect people from James to scheduling staff. They are superior in customer service and put what in our case has been a challenging and stressful moment and made it comfortable for us. Even though I called and said James didn\u2019t need to bring a portable AC unit because we ran out and purchased one; He provided one and setup for us meanwhile we receive our new unit. We are so appreciative and glad he did. With High temperatures and no relief from Monsoons we are anxious to receive our new Air Conditioning unit soon. We anticipate the service will be the same for the installation. Great Job Intelligent Design we are happy to be your new customers! Rodriguez Family", "date": "2024-07-13", "platform": "google", "department": "HVAC" }, { "author": "Susan Woo", "rating": 5, "text": "Shane Wyatt is an excellent technician. He did great work and completed all work in a timely manner. I am thrilled to have my BBQ back and running. I will use Intelligent Design again when I need them. I felt the price was appropriate for the job completed.", "date": "2024-07-12", "platform": "google", "department": "HVAC" }, { "author": "David Sonntag", "rating": 5, "text": "I found Michael to be very pleasant to speak with. His quote came in at a honest price without trying to up sale me with unnecessary add-ons that other companies tried to convince me of buying. I would encourage everyone to call Intelligent Design for an estimate before making a final decision.", "date": "2024-07-12", "platform": "google", "department": "General" }, { "author": "veryrelaxed1", "rating": 5, "text": "Marty explained how my salt water osmosis system worked. He tested the water for impurities and told me that my filters were still doing a good job. I will definitely be calling Marty from Intelligent Design in 6 months for my water system upkeep.", "date": "2024-07-12", "platform": "google", "department": "General" }, { "author": "Kristen Gaisford", "rating": 5, "text": "We have two AC units (one upstairs and one downstairs) and the upstairs unit hasn\u2019t been keeping up. I called today around lunch and Alex came the same day! Alex was timely, knowledgeable, respectful of our home and explained the issues our unit is having. He was able to the repair the same day and we are back to nice cold air. Highly recommend for your AC needs.", "date": "2024-07-12", "platform": "google", "department": "HVAC" }, { "author": "Chris Goins", "rating": 5, "text": "Pleasant, answered all our questions, not pushy. Very thorough.", "date": "2024-07-12", "platform": "google", "department": "General" }, { "author": "Alyssa Silva", "rating": 5, "text": "Micheal was courteous and respectful and I really appreciated his patience and thoroughness with the explanations and instructions detailing how to maintain and maximize the work he performed. I am very grateful to Intelligent Design for ensuring my family keeps cool.", "date": "2024-07-11", "platform": "google", "department": "General" }, { "author": "Margaret Hoag", "rating": 5, "text": "Very happy with the service provided by Jordan Oliver, he was extremely polite, courteous and explained everything he did in detail, made sure we didn\u2019t have any questions! Recommended we service the unit at least once or twice a year! Overall 100% satisfaction!", "date": "2024-07-11", "platform": "google", "department": "HVAC" }, { "author": "Kaija Fry", "rating": 5, "text": "Plumber, Justin Wise, is efficient and hardworking. He cleaned up after himself, was courteous and patient in how he communicated with us. I highly recommend him.", "date": "2024-07-10", "platform": "google", "department": "Plumbing" }, { "author": "Matt Benjamin", "rating": 5, "text": "JP technician was informative and professional. Thank you Paul for the call, I appreciate our conversation. It's obvious Intelligent Design truly cares about their customers. Thanks again.", "date": "2024-07-10", "platform": "google", "department": "General" }, { "author": "Michael Harris", "rating": 5, "text": "Kyle and Alex were fantastic! They came and listened to what I was experiencing with my AC unit and got right to work at 4:30 pm when most are leaving for the day. They identified the issue very quickly and spent extra time confirming that there were no further underlying issues. During the process they were very professional and courteous. I really appreciate all that the Intelligent Design company does for us and am so grateful that we found them. They show up when expected and always do a great job at resolving any issue we have. Kyle and Alex were no exception. I recommend Intelligent Design to anyone looking for an honest and reliable partner in home maintenance and repair. Great Job guys!", "date": "2024-07-09", "platform": "google", "department": "HVAC" }, { "author": "Sara Tunison", "rating": 5, "text": "Our AC stopped cooling yesterday evening after a 109\u00b0 day so we called the after hours number and they had Alex out within a couple hours. He was polite and efficient and replaced a part for us to get the house cool again. Great service from the answering service, dispatch and technician. Thanks so much!", "date": "2024-07-09", "platform": "google", "department": "HVAC" }, { "author": "Shea Heslep", "rating": 5, "text": "Andrew was extremely knowledgeable and very professional with his presentation. He educated me through the entire process with his proposals. Shea", "date": "2024-07-09", "platform": "google", "department": "General" }, { "author": "John Whitby", "rating": 5, "text": "Great people to deal with, I like lots of information about what is going on and Jordan our technician was excellent. Highly recommend them!", "date": "2024-07-08", "platform": "google", "department": "General" }, { "author": "Kelly", "rating": 5, "text": "Jordan was the most kindest, funniest and knowledgeable repair man I\u2019ve ever worked with. He was so smart in explaining things to me. When I need service again, I hope I get Jordan again.", "date": "2024-07-07", "platform": "google", "department": "General" }, { "author": "Suzie Thompson", "rating": 5, "text": "I give 5 stars to Manny Lopez, he had to come out and fix a really bad job that was done previously. He was very professional and cleaned up when he was done and explain to the other guy what he had done wrong.", "date": "2024-07-06", "platform": "google", "department": "General" }, { "author": "Patrick Dougherty", "rating": 5, "text": "Service was great. I\u2019m happy with my preventative maintenance schedule.", "date": "2024-07-06", "platform": "google", "department": "General" }, { "author": "Lee Jones", "rating": 5, "text": "Extremely helpful. They know what they are doing. Recommend them to anyone.", "date": "2024-07-05", "platform": "google", "department": "General" }, { "author": "Linda Dunlavy", "rating": 5, "text": "Brandon was very thorough, professional and informative", "date": "2024-07-05", "platform": "google", "department": "General" }, { "author": "Carolyn Machold", "rating": 5, "text": "Very knowledgeable & helpful.", "date": "2024-07-05", "platform": "google", "department": "General" }, { "author": "Theresa Enos", "rating": 5, "text": "I have been using intelligent design for years to service my HVAC system on my rental property. I recently had repair work done on my guest house on my property. Anthony did a great job! He was very thorough, explained everything to me, and gave me options. He went above and beyond! Thank you for your great work!", "date": "2024-07-04", "platform": "google", "department": "HVAC" }, { "author": "John Mongelli", "rating": 5, "text": "Justin Wise did a great job", "date": "2024-07-04", "platform": "google", "department": "General" }, { "author": "Susan Friese", "rating": 5, "text": "Anthony was professional and took care of my a/c issue. When he made recommendations for future services I did not feel like I was being pressured to buy, which I really appreciated.", "date": "2024-07-04", "platform": "google", "department": "General" }, { "author": "Dominique Bernauer", "rating": 5, "text": "Very professional. He explained himself. I'd ask for him again.", "date": "2024-07-04", "platform": "google", "department": "General" }, { "author": "Michelle Romero", "rating": 5, "text": "I\u2019ve worked with Kyle for three plus years now, extremely intelligent, honest and hardworking. His level of service is as it should be, not typical in today\u2019s day and age unfortunately. If you decide to go with Intelligent Design, request Kyle as your technician, you can thank me later.", "date": "2024-07-03", "platform": "google", "department": "General" }, { "author": "Shannon C Reynolds", "rating": 5, "text": "We have always received great service from Intelligent Design from the technicians to the customer service. Kenny (tech) was very knowledgeable, showed pride in his work AND the company. I definitely recommend Intelligent Design and will continue to use them.", "date": "2024-07-03", "platform": "google", "department": "General" }, { "author": "Esther Gomez", "rating": 5, "text": "James gave a very thorough and interesting presentation. He is very knowledgeable about the product. I'm looking forward to having my mini split unit installed. I'm glad I chose Intelligent Design. Thank you.", "date": "2024-07-03", "platform": "google", "department": "General" }, { "author": "Michael Worden", "rating": 5, "text": "Shayne, was very professional, explaining the process also showed me and told me what he was doing. I was very happy with the service you received from him.", "date": "2024-07-03", "platform": "google", "department": "General" }, { "author": "Paul K", "rating": 5, "text": "Very pleased with Justin's work. He's quick, thorough and cleans up after. I appreciate his willingness to tackle a problem in such a hard to reach area. We've worked with Wood's plumbing for about 5 years now and Intelligent Design has continued their good service.", "date": "2024-07-02", "platform": "google", "department": "HVAC" }, { "author": "Judith Ochieng", "rating": 5, "text": "The technician was knowledgeable, informative and willing to discuss the pro openly. Provided information on everything he did.", "date": "2024-07-02", "platform": "google", "department": "General" }, { "author": "DANIEL SUMMERS", "rating": 5, "text": "Tyler Smalling was very professional and thorough. I'm quite satisfied with the work!", "date": "2024-07-02", "platform": "google", "department": "General" }, { "author": "Wayne Conroy", "rating": 5, "text": "Chris and Brandon were outstanding!!", "date": "2024-07-02", "platform": "google", "department": "General" }, { "author": "Jack Dunn", "rating": 5, "text": "Quick service, had necessary parts on truck. Communicated problem and solution clearly. Easy to work with", "date": "2024-07-01", "platform": "google", "department": "General" }, { "author": "Anthony Batchelder", "rating": 5, "text": "Great service, great value and timely work! Thanks so much for a great experience! The team members who have serviced my house are amazing, informative, and efficient! Great team!", "date": "2024-07-01", "platform": "google", "department": "General" }, { "author": "Larry Leitman", "rating": 5, "text": "Fairly priced. Installed 2 new AC units before it got hot. Nice folks", "date": "2024-06-29", "platform": "google", "department": "HVAC" }, { "author": "Nathalie Navarro", "rating": 5, "text": "Michael was great, nice guy and fixed what I needed done. So thanks Michael.", "date": "2024-06-29", "platform": "google", "department": "General" }, { "author": "Srinivasan Krishnamoorthy", "rating": 5, "text": "Extremely happy with Sam\u2019s prompt arrival, skill and service.", "date": "2024-06-29", "platform": "google", "department": "General" }, { "author": "Janice Kennedy", "rating": 5, "text": "I was having to coordinate service for my 95 year old father\u2019s residence from long distance. Brandon was great. He communicated the issues and got him fixed up as quickly as possible.", "date": "2024-06-29", "platform": "google", "department": "General" }, { "author": "Sheila King", "rating": 5, "text": "The Intelligent D monitoring system showed our solar pannel inverter was not working. The nerxt day Matt inspected it and let us know he ordered a new one that would be installed under warrantee. We definitrly made the right decision going with Intelligent Design!", "date": "2024-06-28", "platform": "google", "department": "Solar" }, { "author": "Jennifer Lisk", "rating": 5, "text": "Alex Grino was a rockstar! He had to come to my home at 630pm and worked his butt off until 930pm. He was engaging, polite and professional. This company is always a class act!", "date": "2024-06-28", "platform": "google", "department": "HVAC" }, { "author": "Izzy Bell", "rating": 5, "text": "Alex was here on time and explained everything as he went along.cleaned up his mess and was courteous", "date": "2024-06-27", "platform": "google", "department": "General" }, { "author": "Sheila Reynolds", "rating": 5, "text": "I needed an estimate for work on my air conditioner, as well as assessment of an ongoing problem related to it. Alex showed up with a big smile and a great attitude, and gave me a lot of good information to work with. Ultimately the quotes on a portion of the work were less than I\u2019d had from another company, and on one they were more. Alex explained, and I understood already, that part of the reason for the discrepancy is because it had a lifetime warranty. I know this company is known for their warranties, and you do pay more. But if that\u2019s important to you, it could still be a great option. For me at this point, I\u2019m not entirely sure what I\u2019m gonna do. But I was very impressed with Alex and his knowledge, his ability to explain, and his truly excellent attitude!", "date": "2024-06-27", "platform": "google", "department": "General" }, { "author": "Mark Ronquillo", "rating": 5, "text": "Called late PM. Spoke to Zach and was able to get us scheduled for the morning. Stryker came out found the problem and was able to get parts. He was able to fix by early afternoon.", "date": "2024-06-27", "platform": "google", "department": "HVAC" }, { "author": "Samantha Valle", "rating": 5, "text": "My AC went out in 100+ heat and my house temp quickly started rising. Alex Grino was the technician assigned to come to my house. He arrived before his scheduled time, and immediately got to work. He worked endlessly in the outside heat to make sure that he didn't leave my kids and I without cold air. He refused to give up. He was super kind, and kept me in the loop of everything he was doing. I highly recommend Intelligent Design, and if you can request a technician, request Alex Grino. He's truly amazing, and you won't be disappointed. I decided after the diagnosis of my system (it's a 2005) it's time to cave and buy a new unit. Alex scheduled to have a person come to my house while he was here to go over option. Tim Powers came and sat down with me patiently going over options for a package that would fit within my budget. As a single mom of 5 kids and a sole income I was comfortable with the financial options, and surprised at how affordable it will be. I would also like to point out that at no point did I ever feel pushed or obligated to commit. I also wasn't left feeling stupid or uneducated of my decision. I feel this is important because many companies will see a single mom and see a perfect opportunity to take advantage of the situation. This company in no way left me feeling ripped off, or stuck in a situation that will financially burden my family. Best of all, I have a temporary fix, cold air is pushing thanks to Alex and they will be sending out an installer on Friday (only 2 days post diagnosis) to get my new unit installed. I couldn't be more satisfied with my decision to go with this company. Thank you to both Alex and Tim for making my experience with you a positive and successful one. 10 out of 10 experience and satisfaction.", "date": "2024-06-27", "platform": "google", "department": "HVAC" }, { "author": "Sam Meyer", "rating": 5, "text": "Great and honest service. Rather than going for a repair now suggested a re-roof in 5-6 years so we can budget ahead.", "date": "2024-06-26", "platform": "google", "department": "Roofing" }, { "author": "Telsa Riley", "rating": 5, "text": "Our AC went out yesterday... I called 5 places and no one could get out here...I was so relieved that I talked to Amy on the phone she went above and beyond to try and find us a repair tech... Brandon came out first thing this morning and was so helpful, explained everything, was so kind and professional!! And got our AC up and running \ud83d\ude4c with a great warranty... 10/10 recommend!!!", "date": "2024-06-25", "platform": "google", "department": "HVAC" }, { "author": "Melissa Tjalas", "rating": 5, "text": "All I needed to know is what\u2019s the process used in cleaning and an estimate. Unfortunately they sent someone who isn\u2019t experienced in that field and couldn\u2019t explain the full process. He was professional and courteous but lacked the training required to sell us on this job. Management should make sure all sales team are adequately trained for the product. They are trying to sell. Great follow up by the management ownership team Might even of gone with them for the service had they re-pitched us or offered us a deal or small discount my husband and father in law are both vets.. Maybe we can do business in the future.", "date": "2024-06-24", "platform": "google", "department": "HVAC" }, { "author": "Andy Bemis", "rating": 5, "text": "Anthony was very friendly and professional. He fixed the problem quickly and got our house cool again on one of the hottest days of the year.", "date": "2024-06-23", "platform": "google", "department": "General" }, { "author": "Glen Sutton", "rating": 5, "text": "Needed a new garbage disposal installed quickly when ours failed at a bad time. Shayne showed up on time and had the old one removed and the new one installed in under an hour. Fantastic job by Shayne and Intelligent Design! New Review: Needed another garbage disposal installed. Tyler came out this time. Probably no more than 25 minutes for the whole job. New unit works perfectly and we can use the sink again. Great job by Intelligent Design again.", "date": "2024-06-23", "platform": "google", "department": "General" }, { "author": "Jason Mead", "rating": 5, "text": "Had a great experience with ID. My AC stopped blowing cold air and they were able to respond quickly to fix. My repairman was very professional; showed up on time, explained everything clearly, and was extremely polite. Turns out he was a fellow Veteran and it felt like spending time with an old friend. Alex is now my guy and I will use ID as long as he\u2019s around. Have worked with three other big name local companies and this has been my favorite by far. Highly recommend!", "date": "2024-06-23", "platform": "google", "department": "HVAC" }, { "author": "Stephen Carlat", "rating": 5, "text": "Alex G. came to the house Saturday. I need to say he was efficient, knowledgeable, evaluated the problem and did the repair. He was polite and friendly during the whole time there and took the time to explain things.", "date": "2024-06-23", "platform": "google", "department": "General" }, { "author": "Mackenzie Carlat", "rating": 5, "text": "Alex G came up to our house Saturday around 5:30pm to help diagnose why our AC unit wasn\u2019t working. He was super professional and polite when he got here. He let me tag along and explained how the system worked and what was possibly wrong with it and within 15 minutes he had figured out what the problem was. After another 20-30 minutes he had fixed the problem and our AC was blowing ice cold air. We did our paper work and chatted a bit, offered him a glass of water and to finish his paper work in our cool house. He was extremely knowledgeable and friendly, I wish all the interactions I had with workers was as exceptional as this. He thanked us for being customers and keeping him employed (jokingly) and he went on his way. Thanks again Alex for being so friendly, polite and fixing our AC. In the future if we have problems I will specifically ask for Alex if he\u2019s available.", "date": "2024-06-23", "platform": "google", "department": "HVAC" }, { "author": "Brian Ransom", "rating": 5, "text": "Tech was very good. Professional and personable. Our issue was complex and he showed us exactly what would be needed, gave us a reasonable quote and showed us what we could do in the mean time. Definitely will use again.", "date": "2024-06-22", "platform": "google", "department": "HVAC" }, { "author": "eddie Lopez", "rating": 5, "text": "Thank you so much Intelligent Design for having such an awesome technician/employee. Jordan is very professional, polite and very informative. He came out to my house on short notice and was able to get my Ac system up and running again. Just in time. 5 stars for Jordan! Keep up the good work. Sincerely, Eddie L", "date": "2024-06-21", "platform": "google", "department": "HVAC" }, { "author": "Mark Sierra Sr", "rating": 5, "text": "Excellent service. Had an issue with a water heater setup, based on another contractor's advice. I called for a service tech to come out. Jacob came over (original installer), and reassured me of the quality work he performed. I am definitely confident in the work he did. Job well done, Mr. Jacob. Plus he waved the charge for coming out again. 5-Star", "date": "2024-06-21", "platform": "google", "department": "HVAC" }, { "author": "Don Ahonen", "rating": 5, "text": "I'm a new Customer and I'm extremely pleased with their service. Anthony was very professional and did a great job. He made some suggestions that would improve and protect our home.", "date": "2024-06-21", "platform": "google", "department": "General" }, { "author": "Raymond Lewusz", "rating": 5, "text": "Alex Grino was polite, friendly and informative. The cause was found quickly and repaired. It was a good experience and he is a credit to your company", "date": "2024-06-21", "platform": "google", "department": "General" }, { "author": "Manu Rao", "rating": 5, "text": "Alex arrived promptly after our AC stopped working in the evening, was very professional and friendly, and thoroughly made sure everything was working. Highly recommend the service", "date": "2024-06-21", "platform": "google", "department": "HVAC" }, { "author": "Eric Thomas", "rating": 5, "text": "Very professional, 4 stars because I don't believe in perfection.", "date": "2024-06-20", "platform": "google", "department": "General" }, { "author": "Richard Zamorano", "rating": 5, "text": "ID just completed a major plumbing project at my home a few weeks ago. I wanted to take the time to thank them for the great work they did. Their workers, especially Tyler and Fabian were the kindest, most hardworking people I\u2019ve seen in a long time. The work was clean, professional and they went above and beyond my expectations fixing other little things not on our contract. They carefully explained all the details to me of what they were doing and kept any inconveniences to a bare minimum. The company was focused on completing the work on a timely basis, their pricing was fair and they offered financing. I look forward to calling them back for my next project or repair. Just keeping my fingers crossed my A/C will hold out one more year! \u263a\ufe0f", "date": "2024-06-19", "platform": "google", "department": "HVAC" }, { "author": "BK P", "rating": 5, "text": "Kenny Mc Clellan was a God send, when we got home from vacation our house was an oven, we called intelligent design and within an hour Kenny was there to save the day. He was polite, knowledgeable, patient and even taught me how to fix it if it happens again. He didn't even charge us anything above the call out fee. We are so thankful for this company and especially Kenny.", "date": "2024-06-19", "platform": "google", "department": "HVAC" }, { "author": "James Rhem", "rating": 5, "text": "On time, quick evaluation and fast service. Elijah Hicks is a very good knowledgeable technician and an excellent Representative of the high quality of service of Intelligent Design Air Conditioning,Plumbing is known for. Ask for Elijah.", "date": "2024-06-18", "platform": "google", "department": "Plumbing" }, { "author": "Jerry Holmes", "rating": 5, "text": "Brandon was extremely attentive to detail. Thoroughly explained the condition of the system and my options afterwards.", "date": "2024-06-18", "platform": "google", "department": "General" }, { "author": "Harold Hein", "rating": 5, "text": "Very pleased with their work and don't forget Marty. He deserves some credit too. So sorry he injured his ankle.", "date": "2024-06-18", "platform": "google", "department": "General" }, { "author": "Sue Schildt", "rating": 5, "text": "Wonderful service. Thank you!", "date": "2024-06-17", "platform": "google", "department": "General" }, { "author": "C Cramer", "rating": 5, "text": "Great work. Great guy! Thank you Alex for explaining everything.", "date": "2024-06-17", "platform": "google", "department": "General" }, { "author": "Dylan Norris", "rating": 5, "text": "Prompt and polite. Showed up quickly and resolved the problem and verified the rwpair before leaving.", "date": "2024-06-16", "platform": "google", "department": "General" }, { "author": "J.M. Carrillo", "rating": 5, "text": "Anthony was prompt, professional and diagnosed the problem in under 5mins. Great service.", "date": "2024-06-16", "platform": "google", "department": "General" }, { "author": "Kathy", "rating": 5, "text": "Ryan Sandoval was the plumber who came out to my house on an emergency call. He was very professional, hard working, knowledgeable and respectful. I am thankful for his help.", "date": "2024-06-16", "platform": "google", "department": "Plumbing" }, { "author": "Stephen Krug", "rating": 5, "text": "Our 2 1/2 year old Amana AC compressor failed, but thanks to James C., who diagnosed and coordinated a speedy replacement, we got a new compressor installed by Erik J. and his outstanding team in a few hours only 2 days later. Great job!", "date": "2024-06-14", "platform": "google", "department": "HVAC" }, { "author": "Mike Moreno", "rating": 5, "text": "Incredible! Our AC went out mid day during the Arizona summer. We reached out to Intelligent and they came out the same day to review options and also bring a mobile AC so we could sleep and didn't have to get a hotel! Andrew broke down each option in a clear and easy to follow manner. He wasn't salesy, but rather highly professional. We learned a ton about AC units and what the right one for us was. They care about their customers. Each time they came out to install and adjust things they were prompt to call and get out. Stephanie, Amber and Manny are awesome! As business owners ourselves we highly recommend them.", "date": "2024-06-13", "platform": "google", "department": "HVAC" }, { "author": "Susan Bellamy", "rating": 5, "text": "Jordan Oliver was very thorough and explained our options. Intelligent design has repeatedly exceeded expectations for customer service", "date": "2024-06-13", "platform": "google", "department": "General" }, { "author": "Emily Clardy", "rating": 5, "text": "Alex G did a fantastic job today. He listened to our concerns and addressed each of them. His knowledge and skill has ensured our home is cool and comfortable. We appreciate you Alex!", "date": "2024-06-13", "platform": "google", "department": "HVAC" }, { "author": "Nikki Matthews", "rating": 5, "text": "Always timely and professional service by the reps. They are very accommodating to someone who works from home and respectful of privacy issues.", "date": "2024-06-12", "platform": "google", "department": "HVAC" }, { "author": "Dave Chojnacki", "rating": 5, "text": "Had a plumbing emergency late in the evening and Intelligent Design was the only 24hr service company that I called to answer right away. They were professional and sympathetic to my need and got a tech out as soon as they could. Ryan was great to work with, professional, and very knowledgeable. He jumped right in to get us fixed up and spent extra time making sure everything was perfect before finishing up. Would highly recommend!", "date": "2024-06-12", "platform": "google", "department": "Plumbing" }, { "author": "Weston Knipe", "rating": 5, "text": "Knowledgeable service tech Rob did us good.", "date": "2024-06-12", "platform": "google", "department": "General" }, { "author": "Chris Gonzalez", "rating": 5, "text": "Gregory is an excellent electrcian. Knew his products and is very knowledgeable in his trade. His service was awesome.", "date": "2024-06-12", "platform": "google", "department": "General" }, { "author": "Gary Schulte", "rating": 5, "text": "Mike was very courteous, professional, knowledgeable and efficient. He is an asset to your company", "date": "2024-06-11", "platform": "google", "department": "General" }, { "author": "Clifford Moquin", "rating": 5, "text": "Very personable, polite and knowledgeable. Great service!", "date": "2024-06-10", "platform": "google", "department": "General" }, { "author": "Glenn Simmonds", "rating": 5, "text": "Tyler was very personable and professional. He was knowledgeable in different products and systems and gave valuable information.", "date": "2024-06-10", "platform": "google", "department": "General" }, { "author": "Musa Goredema", "rating": 5, "text": "James came earlier than scheduled which was great. My unit was not reparable having lasted for fifteen years. He recommended that I replace the unit. Gave me voucher credit that was applied to my new unit and waived his call out fee. James was able to get installers schedule the following day. I would gladly recommend Intelligent Design AC to anyone.", "date": "2024-06-08", "platform": "google", "department": "HVAC" }, { "author": "Terry Rathbun", "rating": 5, "text": "Marty from Intelligent Design Plumbing did an outstanding job!!! Fast, efficient and very courteous!!", "date": "2024-06-08", "platform": "google", "department": "Plumbing" }, { "author": "William Wright", "rating": 5, "text": "Very quick and great service!", "date": "2024-06-08", "platform": "google", "department": "General" }, { "author": "Alicia Murphy", "rating": 5, "text": "My recent dealings with Zach Canfield and Intelligent Design has shown me that integrity effiency and superior service still exist today. EXCELLENT in every way! Thank you", "date": "2024-06-07", "platform": "google", "department": "HVAC" }, { "author": "Jennifer Burgess", "rating": 5, "text": "Kyle is the best--professional and thorough.", "date": "2024-06-06", "platform": "google", "department": "General" }, { "author": "Amy Holyoak", "rating": 5, "text": "Jacob Jameson came out to inspect our pipes and he found problems with our septic tank. He helped me understand the terminology and even drew a picture so it made more sense. Came back the next day after our septic tank was fixed to make sure everything looked like it should. Intelligent design hires great technicians who really care about their customers.", "date": "2024-06-06", "platform": "google", "department": "HVAC" }, { "author": "Allison", "rating": 5, "text": "Alex was professional and knowledgeable. He patiently answered my many questions and completed the service with care.", "date": "2024-06-06", "platform": "google", "department": "General" }, { "author": "Pete Garcia", "rating": 5, "text": "Mr Hicks was extremely professional and very knowledgeable. His presentation was clear and precise.", "date": "2024-06-04", "platform": "google", "department": "General" }, { "author": "Nan Pratt", "rating": 5, "text": "Alex was an excellent technician. He was on time, kept to the facts and was informative. Efficient and pleasant.", "date": "2024-06-04", "platform": "google", "department": "HVAC" }, { "author": "jeff poulin", "rating": 5, "text": "Great service !! Fast friendly and professional. Jacob was an excellent plumber. He is the best.", "date": "2024-06-04", "platform": "google", "department": "HVAC" }, { "author": "Derek Ballard", "rating": 5, "text": "Zach at Intelligent Design was the most thorough, professional, and honest technician to perform a service at my house. Zack found multiple disconnected and torn ducts in my attic/crawlspace that 4 other big AC companies and a home inspector over a 1.5 year span failed to identify. This high level of attention to detail and strong work ethic to perform inspections in uncomfortable tight spaces that others wouldn\u2019t, provided me with the proper analysis and guidance to stop giving money to other services/companies that were essentially ignoring my core problems. 5 stars. Would recommend to anyone!", "date": "2024-05-31", "platform": "google", "department": "HVAC" }, { "author": "Paul Nabors", "rating": 5, "text": "Outstanding service. Very professional. Would , will use again.", "date": "2024-05-29", "platform": "google", "department": "General" }, { "author": "Remy Sawyer", "rating": 5, "text": "Lo and Adam cleaned our ducts and sealed them! They were very nice, efficient, quick and clean!", "date": "2024-05-29", "platform": "google", "department": "General" }, { "author": "Eric Lindenberg", "rating": 5, "text": "Quick response for no A/C!", "date": "2024-05-29", "platform": "google", "department": "General" }, { "author": "Alfred Ortiz", "rating": 5, "text": "Excellent and prompt service, very thorough and detailed in explaining inspection findings. Very satisfied with the level of service from Jordan, Amber and the rest of the team.", "date": "2024-05-28", "platform": "google", "department": "General" }, { "author": "Javaxf javaxf", "rating": 5, "text": "I had a small leak from the shower head. Called ID today, Justin came out today and found the problem. He called Moen to get the part since it was under warranty. Now, we wait for it to come in for the install. Justin explained everything well.", "date": "2024-05-28", "platform": "google", "department": "Plumbing" }, { "author": "Robert Writing Tutor", "rating": 5, "text": "Knowledgeable and straightforward.", "date": "2024-05-25", "platform": "google", "department": "General" }, { "author": "Linda Israels", "rating": 5, "text": "We didn't have a match on service vs requirements so he did not do any work for us. Was on time, courteous and easy to deal with.", "date": "2024-05-24", "platform": "google", "department": "General" }, { "author": "Thomas Edling", "rating": 5, "text": "Tyler did a great job. Very knowledgeable, thorough and friendly.", "date": "2024-05-24", "platform": "google", "department": "General" }, { "author": "Manuel Armendariz", "rating": 5, "text": "Helpfull and dkilled at his job.", "date": "2024-05-22", "platform": "google", "department": "General" }, { "author": "Jose Gutierrez", "rating": 5, "text": "I had a gentleman come to fixed a liking pipe on my yard. In Eloy on the 22nd and on time communication and job well done to my satisfaction. Thank you and God bless on your business.", "date": "2024-05-22", "platform": "google", "department": "HVAC" }, { "author": "Raymond Nunez", "rating": 5, "text": "As a technician, James was very personable and took the time to explain things about the operation of the heating/AC system.", "date": "2024-05-17", "platform": "google", "department": "HVAC" }, { "author": "Emily Call", "rating": 5, "text": "Eli did a great job getting our system up and running!", "date": "2024-05-17", "platform": "google", "department": "General" }, { "author": "Cathy Grimes", "rating": 5, "text": "Michael Matthews diagnosed and fixed my AC Problem. He was prompt and professional. Great service.", "date": "2024-05-17", "platform": "google", "department": "HVAC" }, { "author": "Michelle M", "rating": 5, "text": "Jordan was on time, friendly & very knowledgeable. He took the time explain the services & repairs needed. Really great technicians make it an easy choice to always use Intelligent Design. Thanks so much Jordan!", "date": "2024-05-17", "platform": "google", "department": "General" }, { "author": "Skie Jennings (StarWorksCrafts)", "rating": 5, "text": "Alex Grino was amazing at his work! He explained fully what was wrong with the unit before cleaning it. Our unit was very neglected and he took such good care of all the old pieces. For the time he spent on it, it turned out amazing!", "date": "2024-05-17", "platform": "google", "department": "General" }, { "author": "Milissa Jordan", "rating": 5, "text": "I woke up to my AC not working properly. I called and was put on a standby appt for the day. Terry was the tech that came to help. He was prompt, thorough, kind, and very professional. He identified the issue and had the part in his truck. It was replaced, and the system was cooling all within a half hour of home being there.", "date": "2024-05-17", "platform": "google", "department": "HVAC" }, { "author": "Armando Galaz", "rating": 5, "text": "Had plumbing done about a year or so ago had someone come out and do a routine check up. Zach law was very professional came in went straight to work. Did what he needed to do while being very respectful, honest and kind. Zach also showed me how to change the filter. I tend to mess things up, so I appreciate the instructions. I really enjoyed talking to him, I really liked the fact he thought I was in my 20s or late 20s, everyone loves to look young, knowing the fact that I\u2019m almost 50. But seriously, Intelligent Design you guys are the lucky ones because you have workers like Zach. So if anyone read this ask for Zack\u2019s law. A young man, who works hard and treat people with kind respect. Thanks again Zach law. Armando G", "date": "2024-05-17", "platform": "google", "department": "HVAC" }, { "author": "Edie Fleitman", "rating": 5, "text": "Kendrick and Kyle went over and above!! Couldn't be happier the service and they are treasures!", "date": "2024-05-17", "platform": "google", "department": "General" }, { "author": "Charles Katzenberg", "rating": 5, "text": "Jordan is a quality guy doing quality work", "date": "2024-05-17", "platform": "google", "department": "General" }, { "author": "Angel Caudillo", "rating": 5, "text": "Intelligent Design was very professional. They were very thorough in all tasks. Kyle explained with detail of everything that was done and answered any questions we had. I am happy to be a customer for life with Intelligent design.", "date": "2024-05-17", "platform": "google", "department": "General" }, { "author": "Simple Insurance", "rating": 5, "text": "Jared the tech was outstanding. He did this job for my 91-year old parents. On time, excellent work & completely communicative.", "date": "2024-05-17", "platform": "google", "department": "General" }, { "author": "Allen Frizzell", "rating": 5, "text": "Mr Todd Tracy quickly fixed our AC issue so thamkful good guy, great company", "date": "2024-05-17", "platform": "google", "department": "HVAC" }, { "author": "Zach Morley", "rating": 5, "text": "The service tech, James, was very professional and gave us an honest assessment of the next steps that had our needs in mind, not his. Treated me like a priority customer and went above and beyond in helping to coordinate an equally caring project manager, Taylor, to come out and give us a competitive package estimate for replacing our 15 year old AC that chose to run out on us in the middle of Tucson's hot summer months. Their attention to detail and personal care towards my family was a welcomed treat considering those are hard to come by with a lot of businesses these days.", "date": "2024-05-17", "platform": "google", "department": "HVAC" }, { "author": "DAVID KAPLAN", "rating": 5, "text": "JP did an excellent job!!! Very professional and knowledgeable. I realized my system wasn\u2019t cooling overnight and they expedited service to get things fixed up. Highly recommend.", "date": "2024-05-17", "platform": "google", "department": "General" }, { "author": "Jessica Lockhart", "rating": 5, "text": "Jordan and Sam came to do our bi-annual heating/cooling system check and maintenance today. They were super thorough and went above and beyond to make sure everything was clean, fixed, and running smoothly. They were super respectful and communicated clearly everything that needed to be done and everything they did. Thank you, Jordan and Sam for excellent service today!", "date": "2024-05-17", "platform": "google", "department": "HVAC" }, { "author": "T YO", "rating": 5, "text": "Marty came out and installed the Enviro water purification system at my house and did an outstanding job! He even dug a hole to put the tanks in as well as put a nice box over it so that my Hoa would approve! within 72 hours I had clean water in every single room in the house! I am so excited to no longer have dangerous chemicals in my home. Now my family and I can take showers and drink water safely!", "date": "2024-05-17", "platform": "google", "department": "General" }, { "author": "Super Dad", "rating": 5, "text": "Very informative and courteous", "date": "2024-05-17", "platform": "google", "department": "General" }, { "author": "Maurine Weaver", "rating": 5, "text": "Jordan and the whole team at Intelligent Design were so helpful and committed to fixing my HVAC problem. They worked tirelessly to fix the issue with my unit under warranty with white glove service. It turned out to be pack rat culprits in the system, not their product at all. They discovered the issue and I was back in business. Thank you, Intelligent Design!", "date": "2024-05-17", "platform": "google", "department": "HVAC" }, { "author": "Celina Zamora", "rating": 5, "text": "Brandon was super helpful and kind. He attacked and fixed the problem quickly. Thank you Brandon for all your help!", "date": "2024-05-17", "platform": "google", "department": "HVAC" }, { "author": "Carl Lundgren", "rating": 5, "text": "I was frustrated with a company out of Tempe. After five visits to repair our AC unit they tried to sell us a new unit and service contract. My wife and I were referred to Intelligence Design by a freind. We did research and had a quote presentations from three companies. Intelligence Design sales Peter, was very informative and helped us research to choose repair our unit or invest in a new unit. He was awesome to talk with. Techs Eric and Ty came out and investigated what was needed to install a new unit. They explained their findings and install a new unit in two days. OUTSTANDING WORK. It's been a week now and the system works as expected. Many Thanks to the employees at Intelligence Design making our home comfortable again. I will contact them if ever needed for any of their services.", "date": "2024-05-17", "platform": "google", "department": "HVAC" }, { "author": "Patrick Miller", "rating": 5, "text": "Dillon came to our house to look at our plumbing today. He really took the time to explain how everything was working and give us ideas about future improvements with our system. Very nice and professional technician.", "date": "2024-05-17", "platform": "google", "department": "Plumbing" }, { "author": "S Osborne", "rating": 5, "text": "We have a maintenance agreement with ID. AC service tech Kyle was scheduled to do some work on our AC unit, blower cleanup and main starter switch, and did all routine yearly checks on the heat/AC system. He did a great job and was professional. We had some general questions about the life of our unit and about a heat pump as a possible replacement that he answered for us. He was patient, teaching and took his time to do a thorough job. We hope to see him again when we need service. The same day we had Plummer Tech Jason here to flush our water heater, change our whole house filter, and do yearly checks. He was patient and answered questions about an on demand heater unit as well as other questions. He gave us some information on the life expectancy of the hoses under our sinks and toilets and behind the clothes washer as well as water pressure and a regulator. We were very happy with his patience and service and hope to see him again in the future.", "date": "2024-05-17", "platform": "google", "department": "HVAC" }, { "author": "AZ Gun Owner", "rating": 5, "text": "Kyle was professional, personable, and thorough. Definitely recommend intelligent design. No pressure, just a professional service.", "date": "2024-05-17", "platform": "google", "department": "General" }, { "author": "Taunya Neerhof", "rating": 5, "text": "Anthony did a great job!", "date": "2024-05-16", "platform": "google", "department": "General" }, { "author": "Mauricio Higgs", "rating": 5, "text": "Great customer service provided by J. Waymire. Repaired and fixed our plumbing issue.", "date": "2024-05-16", "platform": "google", "department": "Plumbing" }, { "author": "Michael Ward", "rating": 5, "text": "Eli has been servicing my HVAC for several years now he\u2019s very professional really polite. Most of all he\u2019s just a great guy who does a good job and explains everything to me. I always ask for him.", "date": "2024-05-15", "platform": "google", "department": "HVAC" }, { "author": "Dale", "rating": 5, "text": "Julian did a great job installing a new water heater and also replacing the water valves in the laundry room. And your servicemen are always fantastic.", "date": "2024-05-15", "platform": "google", "department": "HVAC" }, { "author": "Lyle Pettis", "rating": 5, "text": "Peter He has been absolutely Great to work with. He's a keeper if he was working for me. Iwouldn't let the guy go . Excellent customer service skills . Great knowledge about the systems . 5 Star Plus . \ud83d\udc4d", "date": "2024-05-14", "platform": "google", "department": "General" }, { "author": "John Siler", "rating": 5, "text": "JP performed our SUMMER HVAC system check quickly and professionally.", "date": "2024-05-10", "platform": "google", "department": "HVAC" }, { "author": "Melinda Illes", "rating": 5, "text": "Shane was prompt and did a great job. I will definitely use Intelligent Design plumbing again.", "date": "2024-05-10", "platform": "google", "department": "Plumbing" }, { "author": "Kathyrn Ludwig", "rating": 5, "text": "Eli is professional and a kind gentleman!", "date": "2024-05-10", "platform": "google", "department": "General" }, { "author": "Ronald P\u00e9rez", "rating": 5, "text": "Justin was thorough and helpful. He did a great job with all of our plumbing needs and educated us on some preventative steps.", "date": "2024-05-09", "platform": "google", "department": "Plumbing" }, { "author": "Thomas Fisher", "rating": 5, "text": "Excellent technician great service!", "date": "2024-05-08", "platform": "google", "department": "General" }, { "author": "Doug Andriole", "rating": 5, "text": "Top Shelf....,Ryan was enthuastic, well informed, knowledgeable and friendly", "date": "2024-05-08", "platform": "google", "department": "General" }, { "author": "Jesse Bartels", "rating": 5, "text": "Fantastic work by Alex and Anthony!", "date": "2024-05-08", "platform": "google", "department": "General" }, { "author": "Dave Deschamps", "rating": 5, "text": "Very knowledgeable and friendly", "date": "2024-05-08", "platform": "google", "department": "General" }, { "author": "M Eseppi", "rating": 5, "text": "James Cavanaugh is the technician you hope will come to your house but rarely does. He is experienced, knows HVAC systems inside and out, diagnosed a seldom seen problem - and fixed it! We have had exceptional customer service from Intelligent Design since they reconfigured our old 2-zone system and installed a new one 2 years ago. The company, and James in particular, are what they say: intelligent", "date": "2024-05-08", "platform": "google", "department": "HVAC" }, { "author": "Glenn Hechler", "rating": 5, "text": "Their policy towards customer care is remarkable. We are in it for the long term and they are providing us great value in our new AC and heating system. Latest checkup once again reinforced the excellent service they provide. We also have plumbing services available through them. Inspection went well and I look forward to a planned project with them in the future.", "date": "2024-05-07", "platform": "google", "department": "HVAC" }, { "author": "Rob Katz", "rating": 5, "text": "Elyjah called me 30 minutes prior to the appointment as I was informed he would. He did in fact arrive within that 30 minute callous. He was VERY Professional, Courteous, AND Personable. Service and Experience was top notch from beginning to end. I came to find out that he actually worked on his day off (the appointment I'm referring to took place on a Thursday, but my u/v bulb was burned out and I accepted to pay to have it replaced. ) to come replace my u/v bulb. THANK YOU INTELLIGENT DESIGN", "date": "2024-05-05", "platform": "google", "department": "HVAC" }, { "author": "Crystal Rakoci", "rating": 5, "text": "Not sure I've had a more thorough Tune Up/ Inspection on my AC unit. Alex was friendly, knowledgeable and arrived on time. Not only was he professional, but spent time chatting with my kid. It was so late in the day, and I'm sure he was ready to go home, but didn't cut any corners in order to do so! :-) Thank you, Alex for the hard work and honest assessment.", "date": "2024-05-04", "platform": "google", "department": "HVAC" }, { "author": "kirk Sanchez", "rating": 5, "text": "We have had great service, any issues we have they came back and quickly fixed them. Alex grino is.super professional and does great work", "date": "2024-05-03", "platform": "google", "department": "HVAC" }, { "author": "catherine janik", "rating": 5, "text": "Lash was excellent in serving our A/C unit. He explained everything in detail and left the place spotless.", "date": "2024-05-03", "platform": "google", "department": "HVAC" }, { "author": "Jacob Geistweidt", "rating": 5, "text": "Jordan came out to consult and adjust the air balancing in my home. He was very knowledgeable and went above and beyond to help me out. He let me know all my options and was a joy to work with.", "date": "2024-05-03", "platform": "google", "department": "General" }, { "author": "Brent Majors", "rating": 5, "text": "Shane was very courteous and thorough.", "date": "2024-05-03", "platform": "google", "department": "General" }, { "author": "Shelly Eagle", "rating": 5, "text": "Kenny was wonderful!! So very kind and professional. He explained everything and made sure we understood everything he did.", "date": "2024-05-03", "platform": "google", "department": "General" }, { "author": "Peter Ireland", "rating": 5, "text": "Jorden was terrific, I would not want anyone to work on my system. !! Gave me some terrific advice and the service was superb !", "date": "2024-05-02", "platform": "google", "department": "General" }, { "author": "Steve Herzog", "rating": 5, "text": "He was prompt and courteous. He answered all my questions about my water heaters and their condition as he flushed them. He was careful and cleaned up after he finished.", "date": "2024-04-30", "platform": "google", "department": "HVAC" }, { "author": "sag8072", "rating": 5, "text": "I had ID come and replace my AC unit last week, did a great job and very professional team! Today, Justin came out and inspected my water heater and system--answered lots of my questions and made great recommendations. Replaced parts of the water heater that have not been done in awhile--no SALES PITCH, but believed he offered suggestions and left it to me. Great service and very professional! As expected....yearly review of my ac unit and they were great to work with. Professional and on time....", "date": "2024-04-30", "platform": "google", "department": "HVAC" }, { "author": "Paul Brown", "rating": 5, "text": "Jordan does a great job every time! We always ask for him specifically!", "date": "2024-04-27", "platform": "google", "department": "General" }, { "author": "Tom Dukes", "rating": 5, "text": "Tyler was extremely helpful in presenting many good ideas and things I had not considered in estimating our plumbing project. He very patiently discussed the pros and cons of several variations on the work. And! He's a super nice guy and was an Eagle Scout.", "date": "2024-04-26", "platform": "google", "department": "Plumbing" }, { "author": "Stuart Willoughby", "rating": 5, "text": "Matt called ahead and arrived on time. He systematically check the whole system out. He was very experienced and he found several faults and corrected them. I really appreciated his help. Great guy and knows his stuff!!! Thanks Stu Willoughby", "date": "2024-04-26", "platform": "google", "department": "General" }, { "author": "Jeff Crandall", "rating": 5, "text": "Kash came today to conduct my scheduled service checkup on my Heat pump unit. He was on time, professional, and knowledgeable. Gave my system a good check. Left everything clean and orderly. Intelligent Design was a great choice for my HVAC requirements.", "date": "2024-04-25", "platform": "google", "department": "HVAC" }, { "author": "Robert Foltz", "rating": 5, "text": "Great service, friendly staff", "date": "2024-04-25", "platform": "google", "department": "General" }, { "author": "Carla Palmore", "rating": 5, "text": "Tim is a delight to work with. He is very knowledgeable about the product that he is marketing and the pricing is reasonable.", "date": "2024-04-25", "platform": "google", "department": "General" }, { "author": "LaWannah Kinkead", "rating": 5, "text": "Kyle was awesome! Very friendly and knowledgeable. Answered all of my questions completely and my dogs lived him!!", "date": "2024-04-25", "platform": "google", "department": "General" }, { "author": "Cherie Epple", "rating": 5, "text": "Jordan was Excellent. He took the time to explain the problem with my AC unit! He had the part and fixed it on the spot. Not to mention Intelligent Design was able to get me in the same day with no appointment! Thank you, Rusty & Cherie", "date": "2024-04-24", "platform": "google", "department": "HVAC" }, { "author": "Danika Mogk", "rating": 5, "text": "Alex was amazing in helping us solve our problem. We had quite a puzzle for him and with they help of Paul they were able to save the day!!!", "date": "2024-04-24", "platform": "google", "department": "General" }, { "author": "jjackson0613", "rating": 5, "text": "Appreciate the honesty and prompt delivery of the estimate. Also a nice break down of the cost. Have not pulled the trigger on going with them for my roofing needs yet though.", "date": "2024-04-24", "platform": "google", "department": "Roofing" }, { "author": "Clyde el Oso", "rating": 5, "text": "Elyjah is a pleasure to deal with. He is punctual, knowledgeable, thorough, and courteous.", "date": "2024-04-24", "platform": "google", "department": "General" }, { "author": "Juan Zozaya", "rating": 5, "text": "It was a pleasure, Tim was very courteous, professional and very knowledgeable. He explained everything very well. He was willing to hear what I had to say and was very understanding", "date": "2024-04-23", "platform": "google", "department": "General" }, { "author": "Nadine Cochran", "rating": 5, "text": "Jordan did a fine job fixing our a/c.", "date": "2024-04-23", "platform": "google", "department": "General" }, { "author": "G A", "rating": 5, "text": "Jacob Beyer from Intelligent Design came out to give us an estimate on our roof that needs to be replaced. Received a text prior to his arrival that he was on his way and a photo of what Jacob looked like. He took the time to listen to all of our concerns and requests and so far has been the only person to listen to both and was willing to work with us in getting the job done. Waiting for the estimate and possibly working with him again.", "date": "2024-04-22", "platform": "google", "department": "HVAC" }, { "author": "William M", "rating": 5, "text": "Great service, wood use him again!", "date": "2024-04-22", "platform": "google", "department": "General" }, { "author": "Bobbi Brown", "rating": 5, "text": "Elyjah Hicks was excellent at explaining what he was doing and being very professional. He worked hard to fix our ac. We are very appreciative of him.", "date": "2024-04-22", "platform": "google", "department": "HVAC" }, { "author": "Diane Siegle", "rating": 5, "text": "Reliable, thorough, and curtious. I would highly recommend them!", "date": "2024-04-22", "platform": "google", "department": "General" }, { "author": "Lucille Yuen", "rating": 5, "text": "Brandon was thorough in investigating the problem and explained what needed to be done so I understood the problem and the recommendations. He compared what it would cost to clean the hvac system vs. buying a new one comparable to what I have.", "date": "2024-04-22", "platform": "google", "department": "HVAC" }, { "author": "Mary Campbell", "rating": 5, "text": "Answered all my questions . Nice polite gentleman.", "date": "2024-04-22", "platform": "google", "department": "General" }, { "author": "Josephine Mantanona Ardle", "rating": 5, "text": "Everyone I spoke to was very professional and courteous. The follow-up notice for my appointment was excellent. James did an excellent job. He was professional, thorough, and took his time to explain all the details of the AC problems. He then outlined the replacement options for the unit. His patience and thoroughness eased my worries and concerns. I couldn't have asked for a better Senior Technician. Thank you.", "date": "2024-04-21", "platform": "google", "department": "HVAC" }, { "author": "Sheila Grosart", "rating": 5, "text": "My husband and I had an amazing experience with intelligent design. Brandon was the first technician that came over late Saturday night and told us how bad our AC was which we both pretty much knew. He was a very nice. Zach came over The following Monday and helped us get set up to have a new AC installed. He was also very kind and very professional. Sammy and Chris were wonderful when it came to installing our new AC unit. They were very kind, answered all the million questions that we had plus show us how to work the thermostat They were both very professional. I would recommend intelligent design to anybody thank you again everyone. The Grosarts", "date": "2024-04-19", "platform": "google", "department": "HVAC" }, { "author": "Paul Harris", "rating": 5, "text": "Alex was incredibly helpful and professional he answered all of my questions and concerns, showed me what he was doing confirmed all the Warranty processes and test everything insuring everything was function perfectly. I am very happy with all that Intelligent Design has done Thabk you", "date": "2024-04-19", "platform": "google", "department": "General" }, { "author": "Randall Anderson", "rating": 5, "text": "We recently reached out to Intelligent Design to get an estimate on cleaning the ducts in our older home and installing a biometric damper which would allow us to switch easily between our swamp cooler and AC. They promptly sent a technician to our house, and we were immediately impressed by his curtesy and professionalism. Jordan took the time to give us a complete background on our system which we found very informative. Jordan proved to be a wealth of knowledge about the operation and maintenance of our entire HVAC system. He gave thorough explanations on the process of sealing the connection joints in our leaky ductwork. He was meticulous in his survey of our HVAC, covering its needs in detail and then explaining that Intelligent Design technicians are experts in managing the care and ongoing maintenance of our system. We were a bit surprised to learn about the maintenance service since we hadn\u2019t considered that, but we were very pleased to hear they offered home maintenance services as well. If you need HVAC services or professional home maintenance, we highly recommend you give Jordan Oliver at Intelligent Design a call!", "date": "2024-04-19", "platform": "google", "department": "HVAC" }, { "author": "Donna Shockley", "rating": 5, "text": "Technician Erick is the best AC person. He knows exactly what he is doing. Everyone was always on time, polite, respectful and even cleaned up After the job. Entire company is the best I have worked with (and have had many). I even referred them to my mother. Also use them for plumbing, electrical, etc.. It is cool and comfortable in my home now. Do yourself a break and call them. You won\u2019t be disappointed.", "date": "2024-04-18", "platform": "google", "department": "HVAC" }, { "author": "Kent Senzee", "rating": 5, "text": "Outstanding work done by Kenny. He diagnosed and fixed an intermittent wiring issue in the attic in an hour that another local Heating and Air Conditioning company couldn't fix in four tries.", "date": "2024-04-17", "platform": "google", "department": "HVAC" }, { "author": "Aaron Davis", "rating": 5, "text": "Received excellent troubleshooting and service from Alex today with Intelligent Design. He was very informative and efficient.", "date": "2024-04-17", "platform": "google", "department": "General" }, { "author": "Al Berto", "rating": 5, "text": "Courteous, friendly, competent. This is our second service call with him. Recommend highly and will call again if needed. Thank you.", "date": "2024-04-16", "platform": "google", "department": "General" }, { "author": "Tara Cocchi", "rating": 5, "text": "Technician Jordan Oliver was on time, polite and very professional. He explained why my AC was not functioning. It's up and running so I highly recommend him. Thank you Jordan!!!", "date": "2024-04-16", "platform": "google", "department": "HVAC" }, { "author": "Raymond Munguia", "rating": 5, "text": "It was an excellent interview. Mr. Beyer was very detailed in his presentation. Good Job!!", "date": "2024-04-16", "platform": "google", "department": "General" }, { "author": "Michael Hanley", "rating": 5, "text": "Great service. Detailed oriented and professional", "date": "2024-04-16", "platform": "google", "department": "General" }, { "author": "Beth King", "rating": 5, "text": "Sammy was great to work with. He listened and was very patient with my endless questions!", "date": "2024-04-16", "platform": "google", "department": "General" }, { "author": "Mark Hutchinson", "rating": 5, "text": "We recently had our AC serviced by Jordan on behalf of Intelligent Design. He was a friendly and knowledgable technician who did a nice job. Like all technicians for this company we are confident that the service provided is top notch. Thank you Jordan!", "date": "2024-04-11", "platform": "google", "department": "HVAC" }, { "author": "Erin Entrican", "rating": 5, "text": "Tyler was polite and professional. He went above and beyond to fix our plumbing problem which was caused by a mesquite tree. He knows what he is doing.", "date": "2024-04-10", "platform": "google", "department": "Plumbing" }, { "author": "Jerry Le May", "rating": 5, "text": "The Project Manager who inspected our roof took the time to take pictures and explain their process, he was courteous and professional.", "date": "2024-04-09", "platform": "google", "department": "Roofing" }, { "author": "Vincent Navarro", "rating": 5, "text": "The young man who checked our pipes & submitted an estimate was very fair & thorough.I will be getting my house repiped soon.", "date": "2024-04-09", "platform": "google", "department": "General" }, { "author": "John Becker", "rating": 5, "text": "Tyler was very professional and polite. He ascertained the problem with my soft water system quickly and provided several solutions.", "date": "2024-04-08", "platform": "google", "department": "General" }, { "author": "William Pinkerton", "rating": 5, "text": "Very knowledgeable came out gave me information I didn't even know I needed very honest and helpful thank you", "date": "2024-04-08", "platform": "google", "department": "General" }, { "author": "June Niedomys", "rating": 5, "text": "Kyle came out and inspected a few things I had going on, he is an hvac tech, but he even gave me some alternative options for re-piping my house that need my floors cut up.", "date": "2024-04-07", "platform": "google", "department": "HVAC" }, { "author": "Joel Aronson", "rating": 5, "text": "I had a bathroom sink faucet with sudden decrease in water flow. Shayne was able to come out in just a few hours and fixed it super fast. Turns out that bacteria in your water lines can still build up despite after the fact RO water filtration installation. Shayne explained this and took out a chunk of bacterial film from the faucet. Water flow restored, no problem. Shayne was polite, professional, prompt . What more do you need?", "date": "2024-04-06", "platform": "google", "department": "HVAC" }, { "author": "Allie Harris", "rating": 5, "text": "Kyle was a great technician!", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Taosgsr", "rating": 5, "text": "Marty did a good job explaining the system and what we would need for our home", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Lalo Arreola", "rating": 5, "text": "(Translated by Google) Alex Grino is very good at his job and an excellent person. He treats people well. (Original) Alex Grino es muy Bueno en su trabajo y excelente persona. Buen trato con la gente", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Johnny Siddz", "rating": 5, "text": "Kyle did a great job.", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Katrina Canfield", "rating": 5, "text": "We recently had Kyle over for our Winter PMA and he was wonderful. He explained what he was going to check and gave me a review of his work. The company sent reminder text and even followed up with us after. I felt like I was cared for and important! Thank you, Kyle.", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Noemi Gonzalez", "rating": 5, "text": "Alex Grino was wonderful! Great customer service, we will be reaching out for further services in the future.", "date": "2024-04-05", "platform": "google", "department": "HVAC" }, { "author": "Jayme Barlow", "rating": 5, "text": "Kyle came out to our house and was very helpful, we should be cool all summer \ud83d\udc4d thanks for the servicing!", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Kaleb Long", "rating": 5, "text": "Kyle Bruggeman is a very nice guy and is very helpful. He does such a great job.", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Erin Perry", "rating": 5, "text": "I had just moved in to a new home and needed to make sure that my AC was cleaned and working appropriately as we did not have anyone check it prior and things seemed amiss, Kyle came to the rescue from intelligent design and taught us how to use our smart system and made sure our unit was cleaned and working properly. No judgement and so knowledgeable!!! We will be requesting him for any problems in the future. Fabulous company...", "date": "2024-04-05", "platform": "google", "department": "HVAC" }, { "author": "Eric Bruggeman", "rating": 5, "text": "Kyle came out to my girlfriend's home and did a great job! He checked the a/c system and made sure everything was working properly. The conservation came up about re piping. He offered some options that other companies and not presented to us. Explained we may not need to drill holes. Very impressed!", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Ej Motorsports", "rating": 5, "text": "Had Kyle out to my house to service my air conditioner, he was very professional and knowledgeable. I would highly recommend intelligent design.", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Keri Hidalgo", "rating": 5, "text": "Kyle Bruggeman is very knowledgeable and helpful. Awesome customer service!", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Bridget", "rating": 5, "text": "Kyle is an awesome technician!", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Josh Kabisch", "rating": 5, "text": "This company really goes above and beyond when it comes to customer service. We had the best experience with our Tech Kyle. He was so informative and had no problem explaining what he was doing and giving helpful pointers to help keep our system running efficiently. We will be requesting him every time if possible!", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Bethany Olinger", "rating": 5, "text": "Kyle is a great technician and did a great job! Will be a returning customer!", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Jody Sweetapple", "rating": 5, "text": "The tech was very pleasant.", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Sterling Stambaugh", "rating": 5, "text": "Kyle is the best we've ever had!", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Michael Bush", "rating": 5, "text": "Great stuff!! Awesome job!! Alex", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "fluffyct", "rating": 5, "text": "Alex\u2019s was berry foot at he\u2019s job and berry prfessssional", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Lowkey S1k", "rating": 5, "text": "Highly Recommend Alex Grino for any AC needs. Very professional, great service!", "date": "2024-04-05", "platform": "google", "department": "HVAC" }, { "author": "Steve Waide", "rating": 5, "text": "I ran into Kyle the other day and had some questions about services and preventative maintenance on my HVAC. He was super knowledgeable and answered all of my questions without hesitation. If you need service or preventative maintenance performed, ask for Kyle, you won\u2019t regret it!", "date": "2024-04-05", "platform": "google", "department": "HVAC" }, { "author": "Adriana Arreola", "rating": 5, "text": "Excellent work! We had Alex Grino be our technician and he was very professional. He is a hard worker who gets the job done! He answered all the questions i asked and was very kind. I recommend Intelligent Design Air Conditioning,Plumbing,Solar & Electric to everyone! Especially with someone like Alex Grino on their side!", "date": "2024-04-05", "platform": "google", "department": "Plumbing" }, { "author": "Melisa Olvera", "rating": 5, "text": "Great service provided by Alex Grino! He was very professional and the quality of his work was amazing. 10/10 recommend for any AC needs.", "date": "2024-04-05", "platform": "google", "department": "HVAC" }, { "author": "Sydney Chamberlain", "rating": 5, "text": "I had a wonderful experience with Alex Grino! Polite, helpful, and funny!", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Aubrey Jacobson", "rating": 5, "text": "Alex came to check out my AC and he was very professional and articulate. Great job!", "date": "2024-04-05", "platform": "google", "department": "HVAC" }, { "author": "Tina \u201cWandering_Wild_Gypsy\u201d", "rating": 5, "text": "Kyle is an absolutely amazing technician, he is kind, honest and explains in detail for any question I asked!", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Cody Thielman", "rating": 5, "text": "Kyle was the AC technician that came out to service our unit. He was great! He was friendly, polite, efficient, and resolved my ac issues. If I have issues in the future I know who I will call.", "date": "2024-04-05", "platform": "google", "department": "HVAC" }, { "author": "Tyler Foster", "rating": 5, "text": "Called my buddy Alex Grino about my thermostat issue and he helped guide me through the process and problems without being here at the house. Great service and communication! Highly recommend", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Brittany Crawford", "rating": 5, "text": "Kyle is the best!! Highly recommend him and this company!", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Brandon Trinh", "rating": 5, "text": "Kyle came out and made sure my system was ready for summer before the heat really kicks in. He was on time and polite didn't pressure to sell which is nice!", "date": "2024-04-05", "platform": "google", "department": "HVAC" }, { "author": "Kyle Hall", "rating": 5, "text": "Call Intelligent Design Air Conditioning, Plumbing, Solar, & Electric for all your needs. But please be sure to ask for the gentleman \u201cKyle\u201d. We had an issue with air flow/coolant and something was going on with our metering device. I called and called multiple companies around Tucson and could never get a straight answer. We received a lot of bad customer service. Someone referred Kyle from Intelligent design and we gave him a shot. Kyle came over to our residence after hours(after a long shift), got up in our attic and checked the entire HVAC system and was able to diagnose the issue within about 25 minutes. He also found another issue in one of the air vents in our kids room. Something the builder (A/C company) left in the air vents restricting the air flow. Kyle was very professional and knowledgeable. If Kyle didn\u2019t know the answer, he called around to get it for us. I highly recommend this guy, he goes above and beyond to solve problems and get answers. We will be calling Kyle from Intelligent design for all our needs. Intelligent design is lucky to have him. He is a good Christian man too. Thank you Kyle from Intelligent design!!!", "date": "2024-04-05", "platform": "google", "department": "HVAC" }, { "author": "Beau Sappington", "rating": 5, "text": "I had an airflow issue with the duct work and Alex came out and quickly resolved the issue he was Great!! Would %100 recommend his services!", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Jamie Jacobson", "rating": 5, "text": "Alex Grino was talented and cared a lot about the quality of his work. He also had great customer service skills and was very considerate. We would recommend Alex to anyone and everyone, 100%.", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Diana Villarreal", "rating": 5, "text": "Thank you Alex grino for your services.", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Murph", "rating": 5, "text": "Kyle made sure my ac system was ready for summer. Very professional and on time. Thank you Kyle!", "date": "2024-04-05", "platform": "google", "department": "HVAC" }, { "author": "Ang\u00e9lica Carrasco", "rating": 5, "text": "Excellent service! My family and I were very happy with the work they did! Alex Grino was very professional and friendly!", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Amanda Castillo", "rating": 5, "text": "Kyle Brugerman was being Phenomenal, he showed up promptly and was extremely professional. He was very thorough and made it seem like the job he did was easy because he truly look like he enjoyed what he did. Thank you Kyle, I appreciate the hard work and will be a returning customer in the future and will definitely recommend friends and family!", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Juan Arreola", "rating": 5, "text": "great service thank you Alex Grino he was very professional and knowledgeable", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Mary Gutierrez", "rating": 5, "text": "Alex Grino did an excellent job. He was very kind and professional throughout the service. He worked at a quick pace, and I would recommend his services.", "date": "2024-04-05", "platform": "google", "department": "HVAC" }, { "author": "Bass bum", "rating": 5, "text": "Kyle came out the other day and made sure my A/C was all set and ready to keep me and my family cool this summer! Guy was not only treating me like a (pleased) customer but as If I had known him a lifetime! Kyle was a great help and we will definitely be having them back for any future issues!", "date": "2024-04-05", "platform": "google", "department": "HVAC" }, { "author": "Andrew Harris", "rating": 5, "text": "We had another company come out and quote us astronomically more than Kyle at Intelligent Air. I by nature have very little trust in AC people, because I don't know what they're talking about but at the end of the day my house needs to be cool. Kyle got us all fixed up and running at a reasonable cost in quick order. As a business owner I understand the want to get every penny out of a service/sale, but I also value returning customers and referrals, and we will be both. Intelligent our seems like a solid company and Kyle Bruggeman is a class A rep for them. Highly recommend!!", "date": "2024-04-05", "platform": "google", "department": "HVAC" }, { "author": "Destiny Thielman", "rating": 5, "text": "My ac technician was Kyle, he was ABSOLUTELY PHENOMENAL!! He arrived on time and was friendly, knowledgeable, and resolved my AC issues. I have recommended him to all of my friends. This company is great. Thanks so much Kyle for helping us!!", "date": "2024-04-05", "platform": "google", "department": "HVAC" }, { "author": "Rachele Miller", "rating": 5, "text": "Kyle was professional and very helpful", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Kelly Harris", "rating": 5, "text": "Great experience with Intelligent Design! Kyle Bruggeman was our tech and he was professional, knowledgeable, and told us exactly what we needed to do to rectify a situation we ran into with a much older unit. We were really impressed that he knew how to tackle it since the unit was quite so old and ultimately we will get a new one (and call Kyle when we do) but he saved the day for us in the meantime!", "date": "2024-04-05", "platform": "google", "department": "HVAC" }, { "author": "MAJ K", "rating": 5, "text": "Thank you Alex Grino for your hard work. He came out did what he had to do to provide great service. He was honest and informative. Great company, kudos.", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Leslie Moreno", "rating": 5, "text": "10/10 recommended Intelligent Design Air Conditioning, Plumbing, Solar, & Electric. Everyone was very friendly, Alex Grino was able to answer all my questions and made sure me and my husband were taken care of. Will recommend to friends and family!", "date": "2024-04-05", "platform": "google", "department": "Plumbing" }, { "author": "Victor Vidaurri", "rating": 5, "text": "Kyle Bruggeman came to my house and was on time and informative. He explained what I needed and I didn\u2019t feel like I was being talked into anything I didn\u2019t need. Great service all around.", "date": "2024-04-05", "platform": "google", "department": "General" }, { "author": "Yailyn Valenzuela", "rating": 5, "text": "Thank you for your amazing service! Alex was our technician. He was amazing!", "date": "2024-04-04", "platform": "google", "department": "General" }, { "author": "Rem", "rating": 5, "text": "Thank you for your work Alex Grino my family and I appreciate the service you provided. You were great would definitely recommend", "date": "2024-04-04", "platform": "google", "department": "General" }, { "author": "Santos", "rating": 5, "text": "(Translated by Google) Alex Grino serviced my air conditioner and did a great job. He's a very helpful and intelligent person. He fixed everything very quickly. Excellent service! \ud83d\udc4d\ud83c\udffc (Original) Alex Grino le dio servicio a mi aire acondicionado hizo un muy buen trabajo un persona muy servicial inteligente. Supo solucionar todo muy ra\u0301pido muy buen servicio.\ud83d\udc4d\ud83c\udffc", "date": "2024-04-04", "platform": "google", "department": "HVAC" }, { "author": "Sara Vidaurri", "rating": 5, "text": "Amazing service , most friendly guy you'll ever meet, Kyle is the best ! He's the one to help you with your system !", "date": "2024-04-04", "platform": "google", "department": "General" }, { "author": "Jorge Aguilar", "rating": 5, "text": "Alex Grino came out and helped with my AC system. Did an excellent job overall great experience Super friendly did a great job. 100% recommend this company great dedicated workers thank you Alex Grino!", "date": "2024-04-04", "platform": "google", "department": "HVAC" }, { "author": "STEPHEN LEQUEA", "rating": 5, "text": "Kyle performed service on the main AC system and the mini-split. He also replaced a part that was affecting compressor performance. As always, he did a great job of explaining everything to me and showed pictures of what he did. He has always been very thorough and explains things in a way I understand. GREAT JOB AND WELL DONE!!!", "date": "2024-04-04", "platform": "google", "department": "HVAC" }, { "author": "Derek Jordan", "rating": 5, "text": "Kyle did an outstanding job on my new AC system. It was actually the heater that we needed at the time. The day after the install I sent pictures of the fresh snow and told him how much we appreciated having the heat.", "date": "2024-04-04", "platform": "google", "department": "HVAC" }, { "author": "M E", "rating": 5, "text": "Justin was on time, professional and very informative with all his answers, a good listener, and showed a real interest in doing what is best. When I decide to move forward with one of my options, I will be requesting Justin to do the installation. \ud83d\ude0a", "date": "2024-04-04", "platform": "google", "department": "General" }, { "author": "Eduardo Romero", "rating": 5, "text": "Needed my AC serviced and Kyle was amazing! Great guy!", "date": "2024-04-04", "platform": "google", "department": "HVAC" }, { "author": "Nick Nimmo", "rating": 5, "text": "Kyle is an amazing technician. He laid out all my options with no pressure which allowed me to make the best decision for me and my family. He is a knowledgeable and kind guy. I highly recommend!", "date": "2024-04-04", "platform": "google", "department": "General" }, { "author": "\u2022Agustina Villarreal\u2022", "rating": 5, "text": "(Translated by Google) My air conditioning unit was recently serviced by a technician named Alex Grino. He did an excellent job; he's very kind, attentive, responsible, and efficient. I really liked this company and the work Alex Grino did. Thank you! (Original) Hace poco le dieron servicio a mi unidad de aire el Te\u0301cnico que le dio servicio se llamaba Alex Grino hizo un excelente trabajo es una persona muy amable y atenta y responsable Y muy eficiente me gusto\u0301 mucho esta compan\u0303i\u0301a y el trabajo que hizo Alex Grino gracias!", "date": "2024-04-04", "platform": "google", "department": "HVAC" }, { "author": "Maria Valdez", "rating": 5, "text": "Alex G came into our home with an amazing attitude. He treated me and my family with kindness. We were in a pretty tough situation with our ac system, and he was able to fix that for us. Truly recommend his services because it was clear he takes his job seriously with the level of professionalism that I saw.", "date": "2024-04-04", "platform": "google", "department": "HVAC" }, { "author": "Michelle Romero", "rating": 5, "text": "Kyle installed my system and did an amazing job! Lucky enough for me he is now on the service side and he does my PM\u2019s twice a year.", "date": "2024-04-04", "platform": "google", "department": "General" }, { "author": "Greg Edwards", "rating": 5, "text": "Kyle B. was very knowledgeable and friendly. He was prompt and answered all my questions. I was very happy with his service.", "date": "2024-04-04", "platform": "google", "department": "General" }, { "author": "Annique B", "rating": 5, "text": "JP has been working hard trying to figure out what\u2019s going on with my unit. I bought the unit from Intelligent Design and there\u2019s been major issues with it. While I wouldn\u2019t buy from them again, the techs have worked hard when trouble shooting or repairing it", "date": "2024-04-04", "platform": "google", "department": "General" }, { "author": "Nichole Edwards", "rating": 5, "text": "Always a great experience. Kyle is polite, thorough and made me feel very comfortable. Thank you, Kyle!", "date": "2024-04-04", "platform": "google", "department": "General" }, { "author": "Nancy Macrorie", "rating": 5, "text": "Kyle and Alex serviced the heater and replaced a part under warranty. They were fun, informative and professional. You sure have wonderful employees at Intelligent Design ;-) Eli and Fernando were very kind and professional.. they cleaned up and explained everything they did. Thank you so much", "date": "2024-04-04", "platform": "google", "department": "HVAC" }, { "author": "Trent Duncan", "rating": 5, "text": "Had a great experience. Kyle was amazing.", "date": "2024-04-03", "platform": "google", "department": "General" }, { "author": "L Henson", "rating": 5, "text": "JP, Kyle, and Alex did a great job. They arrived promptly, were friendly, and showed professionalism. They took time to explain how the system works and their findings. Happy to have them as my team.", "date": "2024-04-03", "platform": "google", "department": "General" }, { "author": "Jacque Calkins", "rating": 5, "text": "Jacob was completely helpful and very nice. He\u2019s a great addition to your company", "date": "2024-04-03", "platform": "google", "department": "HVAC" }, { "author": "Heidi Morgan", "rating": 5, "text": "We love having Kyle service our hvac system! He is knowledgeable, extremely efficient and super trustworthy! We look forward to our quarterly visits and feel blessed to be members with Intelligent Design!", "date": "2024-04-03", "platform": "google", "department": "HVAC" }, { "author": "Michelle Durazo", "rating": 5, "text": "Great service. Alex Grino was very great to work with. Very polite and thorough.", "date": "2024-04-03", "platform": "google", "department": "General" }, { "author": "Aaron Bouschor", "rating": 5, "text": "4/3/2024 Update: We worked with Intelligent Design for a furnace cleaning and tune-up. Brandon, the service technician, was prompt, courteous, and professional throughout the process. He carefully explained the work being performed and walked us through the results. Very happy with our service experience today! Intelligent Design did a great job with a recent install at our home. Marty and Nate arrived on-time and were very professional throughout the process. They were able to work through any challenges with the installation and accomplished the job on-time and in working order. Thank you!", "date": "2024-04-03", "platform": "google", "department": "HVAC" }, { "author": "Michael Clinton", "rating": 5, "text": "After replacing 2 outdated systems with high efficiency units with solar boost, Kyle has serviced us quarterly for 2 1/2 years. He's consciousness telling us the equipment status, the need to reorder more filters, or what he'll do on the next service. He courteous, prompt and provides excellent customer service. Mike Clinton, Catalina Foothills", "date": "2024-04-03", "platform": "google", "department": "HVAC" }, { "author": "Lisa Pope", "rating": 5, "text": "JP Pratt was prompt, professional, and informative. He explained the work he did and answered all our many questions. We are extremely satisfied with his service.", "date": "2024-04-03", "platform": "google", "department": "General" }, { "author": "Yaya", "rating": 5, "text": "Alex Grino serviced Our AC unit he did an excellent job. He was very friendly, respectful and very knowledgeable He answered, any questions or concerns that we had he went above and beyond to make sure that everything was working great and all of our questions were answered. We really appreciate His great work.", "date": "2024-04-03", "platform": "google", "department": "HVAC" }, { "author": "Wendy Duncan", "rating": 5, "text": "Intelligent Design is out go to for A/C service. Always on time and honest. Kyle is usually our requested tech. He is always honest and doesn't try to sell us something we don't need. Great personality and does a great job!", "date": "2024-04-03", "platform": "google", "department": "General" }, { "author": "Rosa Celaya", "rating": 5, "text": "I Had Alex Grino come out and assist us with our AC unit he was very professional and answered all of our questions overall did a great job.", "date": "2024-04-03", "platform": "google", "department": "HVAC" }, { "author": "Amalia Arreola", "rating": 5, "text": "Thank you Alex for your exceptional work and professionalism! You were fantastic! He was very knowledgeable and informative with my AC! Would definitely recommend!", "date": "2024-04-03", "platform": "google", "department": "HVAC" }, { "author": "Pedro Morales", "rating": 5, "text": "I had the pleasure of having Alex Grino from Intelligent Design Air Conditioning, Plumbing, Solar, & Electric service my AC unit, and I must say, he did an outstanding job. Not only did he fix the issues with my unit, but he also left it running better than ever. I am truly impressed with his expertise and professionalism. In this scorching Tucson heat, it's crucial to have a reliable AC, and thanks to Alex's exceptional service, I can now enjoy a cool and comfortable home. I highly recommend Intelligent Design's services, especially with Alex Grino on their team.", "date": "2024-04-03", "platform": "google", "department": "HVAC" }, { "author": "Larisa Ortega", "rating": 5, "text": "Alex Grino came in evaluated, diagnosed, and repaired my AC problem so quickly, I was impressed with his knowledge and efficiency! Thank you Alex", "date": "2024-04-03", "platform": "google", "department": "HVAC" }, { "author": "Azara Valenzuela", "rating": 5, "text": "I was having difficulty with the AC of my home and I was recommended intelligent design air conditioning by one of my close friends. Upon arrival, Alex Grino was super professional and got to work right away. He was wonderful and did a very good job! Very satisfied with the work would totally recommend!", "date": "2024-04-03", "platform": "google", "department": "HVAC" }, { "author": "Charley Mar", "rating": 5, "text": "What great service and affordable as Kyle came in to work on the HVAC. I refer Intelligent design to family and friends as well. Thanks Intelligent Design .", "date": "2024-04-03", "platform": "google", "department": "HVAC" }, { "author": "Westley Reinhardt", "rating": 5, "text": "Kyle B was fantastic! Super informative and was awesome around the kids! He made sure everything was in tip top condition.", "date": "2024-04-03", "platform": "google", "department": "General" }, { "author": "Ryan Price", "rating": 5, "text": "Our AC quit cooling one night. One call to Kyle and he was out to our house within a couple hours. He quickly inspected our whole system and recommended a coil clean. He did the repairs that same visit and also helped program a new thermostat we couldn\u2019t figure out. Very pleased with his customer service and capabilities!", "date": "2024-04-03", "platform": "google", "department": "HVAC" }, { "author": "Beth Price", "rating": 5, "text": "My unit wasn\u2019t cooling or maintaining temp. Called and had Kyle out, he throughly inspected our system, recommended and completed the repairs in the same night. We were very happy to go to sleep with a running AC. Thanks Kyle!", "date": "2024-04-02", "platform": "google", "department": "HVAC" }, { "author": "Spike Robbins", "rating": 5, "text": "Kyle came out to look at my a/c and it didnt take him long to diagnose my issue and fix it. He not only replaced the part, but he also checked out the wiring, took things apart, cleaned it and put it all back together. He went above and beyond any other service work I've had done previously. If you need your air conditioning looked at, call Intelligent Design Air Conditioning and ask they send out Kyle.", "date": "2024-04-02", "platform": "google", "department": "HVAC" }, { "author": "Crystal Grandalski", "rating": 5, "text": "We were having issues with our AC unit, it was making some weird noises. Had to turn off the unit which we had to endure some cold days, I was afraid that we would have to replace completely. Until we called intelligent design air conditioning and had Kyle take a look. He really saved the day and a bunch of money. He was so knowledgeable, kind and attentive. He really spent some time to make sure everything looked okay so we can run it back up again. Thankfully before the summer heat kicks in. Thank you so much Kyle. You did an amazing job I would highly recommend him \ud83d\ude01", "date": "2024-04-02", "platform": "google", "department": "HVAC" }, { "author": "Susan Smith", "rating": 5, "text": "Tyler came to our home to fix a leaking toilet Tyler was very professional, did a great job. He immediately found problem and promptly fixed the problem. We will definitely call Intelligent plumbing again and request Tyler to come over .", "date": "2024-04-02", "platform": "google", "department": "Plumbing" }, { "author": "Phil Babcock", "rating": 5, "text": "Alex was great. On time, courteous and professional, polite, knowledgeable and clean. Good communication skills. It was a pleasure to have him install our new thermostat.", "date": "2024-04-02", "platform": "google", "department": "General" }, { "author": "Kevin Hoffman", "rating": 5, "text": "This is the second HVAC system they have installed for us. Sammy and Chris were quick and thorough. Zach helped us choose the right equipment for our needs (again). Highly recommend Intelligent Design.", "date": "2024-04-02", "platform": "google", "department": "HVAC" }, { "author": "Dean Del Sesto", "rating": 5, "text": "The team at intelligent design are fantastic at every level. They keep their word, follow through on all of their commitments and do excellent work. I recommend them highly.", "date": "2024-04-02", "platform": "google", "department": "General" }, { "author": "Bronis Gorelik", "rating": 5, "text": "Jason Shreves is a great professional. He made repairs of our plumbing two times: one was the outer water line and another the burst waterline inside the wall. Both times we were very satisfied by not only what he did but also how he did it, i.e. fast, clean, with no additional problems.", "date": "2024-03-29", "platform": "google", "department": "Plumbing" }, { "author": "Andrea Byk", "rating": 5, "text": "Alex was awesome! He was knowledgeable and courteous with his maintenance check- I would definitely recommend him- he found a few issues with my system but wasn\u2019t high pressure at all with haviing them fixed~", "date": "2024-03-28", "platform": "google", "department": "General" }, { "author": "Valeria Quijada", "rating": 5, "text": "Kyle came out to our home and was very friendly and knowledgeable and explained things very well.", "date": "2024-03-28", "platform": "google", "department": "General" }, { "author": "Charity Montry", "rating": 5, "text": "Jason came out and fixed both bathroom toilets and my kitchen sink and flushed the water heater. He did great work and gave us plenty of useful information. Will definitely call them in the future for my plumbing needs.", "date": "2024-03-28", "platform": "google", "department": "HVAC" }, { "author": "Susan", "rating": 5, "text": "I had the pleasure of having Joshua perform a plumbing inspection in my home. He was courteous, kind and very professional. He patiently explained everything I needed to know about the plumbing. There were no high pressure sales pitches involved, which was greatly appreciated. Thank you for sending such a sincere technician to my home.", "date": "2024-03-28", "platform": "google", "department": "Plumbing" }, { "author": "Karen Juzwiak", "rating": 5, "text": "I was kept informed of my appointment by email/text prior to and day of. Jake came out and introduced himself. We showed him our concerns and he inspected the entire roof. Once completed, he showed us pictures, walked us through everything completely. He answered all of our questions. We are very happy with the service we received today. .", "date": "2024-03-28", "platform": "google", "department": "Roofing" }, { "author": "Greg Lintjer", "rating": 5, "text": "Elmo came to service my air conditioning units today. Given the virus issues he was very careful to wear gloves and socially distance. He inspected the units quickly and 2 of the units needed some extra work. Thankfully he had the parts on the truck thus saving him and me time. I appreciate the fact that he has been servicing my units for several years now so I have knowledge and consistency in that regard. This was in the spring, but I failed to post.", "date": "2024-03-27", "platform": "google", "department": "HVAC" }, { "author": "Audrey Wells", "rating": 5, "text": "Tyler was friendly, respectful, knowledgeable, and professional.", "date": "2024-03-27", "platform": "google", "department": "General" }, { "author": "Danielle Vsoske", "rating": 5, "text": "JP Pratt is awesome. He is punctual, knowledgeable, and professional. He quickly and honestly diagnosed the issues with our air conditioning system and told us what needed to be done to remedy the defects. I was very pleased with the services JP provided. Intelligent Design is a great company to work with. Please request JP. You will be very satisfied.", "date": "2024-03-27", "platform": "google", "department": "General" }, { "author": "Caitlin Cunningham", "rating": 5, "text": "Thank you Alex for installing my whole house air filtration system! I really enjoyed our conversation and learning how it works. In a world with disappearing customer service I was pleasantly surprised by how Alex went above and beyond.", "date": "2024-03-27", "platform": "google", "department": "General" }, { "author": "Jim Culver", "rating": 5, "text": "J P Showed up to help me out when I had serious problems. He was very professional, courteous, and competient. I Definitely will ask for him next time!", "date": "2024-03-26", "platform": "google", "department": "General" }, { "author": "Melinda Sanchez", "rating": 5, "text": "Awesome service! Let us know exactly what they do and did a lot of education so we would know what to expect. Super nice guy, Alex, was our technician!", "date": "2024-03-26", "platform": "google", "department": "HVAC" }, { "author": "Kathleen Harden", "rating": 5, "text": "Your employee Tyler came to my home - was a very nice young gentleman - knew exactly what was wrong with my plumbing - fixed it - and smiled the whole time - He is definitely an asset to your company.", "date": "2024-03-26", "platform": "google", "department": "HVAC" }, { "author": "Mariette Matthews", "rating": 5, "text": "Alex arrived when he said that he would. He explained what he was doing and did a very good job. He was polite and respectful.", "date": "2024-03-26", "platform": "google", "department": "General" }, { "author": "Kim Shore", "rating": 5, "text": "Alex and Sam were awesome and professional", "date": "2024-03-25", "platform": "google", "department": "General" }, { "author": "Luis De la cruz conforme", "rating": 5, "text": "JP is professional and does a great job, thank you.", "date": "2024-03-25", "platform": "google", "department": "General" }, { "author": "Taylor Hall", "rating": 5, "text": "We had a hot room upstairs that would not cool compared to the others. We had Chas Roberts come out and they could never find out what was causing the room to be hotter than the rest. Keep in mind, Chas is the one who installed our system to start. We called Kyle from Intelligent Design and Kyle came out to our property to check our entire HVAC system. Kyle checked through everything very thoroughly and found there was something in the duct work that was blocking off the air flow to the bedroom that was consistently hot. Kyle removed it for us at no extra cost, and our rooms are cooling evenly now. Kyle would not leave our house until he resolved the issue. Kyle was also very professional and was also extremely knowledgeable when it came to servicing HVAC systems. Kyle answered all our questions and also provided additional information to us for the future. Please don\u2019t hesitate to reach out to Intelligent Design for all your needs. Please be sure to reach out to Kyle, he will take care of ya, the way customers should be.", "date": "2024-03-23", "platform": "google", "department": "HVAC" }, { "author": "Todd Vanden Branden", "rating": 5, "text": "Idesign always delivers quality, professional work. Jason came out twice in the same week to address our issues, and he ensured we understood what the issues were and the options to address them.", "date": "2024-03-23", "platform": "google", "department": "General" }, { "author": "JoAnn Manzanares", "rating": 5, "text": "Marty was very knowledgeable in the information he was sharing with me.", "date": "2024-03-22", "platform": "google", "department": "General" }, { "author": "Alan Kline", "rating": 5, "text": "Julian was quick, kind, and not trying to push unnecessary work. Thank you!", "date": "2024-03-22", "platform": "google", "department": "General" }, { "author": "Cynthia Hoffman", "rating": 5, "text": "Julian Waymire came into our home with a very professional manner and treated us like we were family. A very pleasant and a horrible situation was quickly rectified our overly long adventure that we were in. Our original water heater was replaced and our plumbing issue was taken care of. Thank You for everything that was done.", "date": "2024-03-22", "platform": "google", "department": "HVAC" }, { "author": "Kevin Curtis", "rating": 5, "text": "Fantastic group, very reliable and trustworthy. Cannot recommend enough.", "date": "2024-03-22", "platform": "google", "department": "General" }, { "author": "Peter Reynolds", "rating": 5, "text": "Justin came out and did a spectacular job getting our spigots all set for our new irrigation system. He went above and beyond, working in between some cactus and our curious dog, and delivered some great work. Well done!", "date": "2024-03-21", "platform": "google", "department": "HVAC" }, { "author": "Ashley Reynolds", "rating": 5, "text": "We've had Intelligent Design do multiple things for our home...today, Justin came to repair/replace some leaky spigots outside our house. He was kind, respectful, knowledgeable, did his work super well, and even swam thru some cactus to get the job done right. Thanks so much for your consistent great work!", "date": "2024-03-21", "platform": "google", "department": "HVAC" }, { "author": "Susan Hailey", "rating": 5, "text": "Jordon and Alex did a fantastic job fixing our whole house humidifier. They were friendly, respectful, knowledgeable, efficient, and thorough. We really appreciated their positive attitude and strong work ethic.", "date": "2024-03-21", "platform": "google", "department": "General" }, { "author": "Cecilia Flaiban", "rating": 5, "text": "Justin is very informative & helpful despite being very tired from an already long day.", "date": "2024-03-21", "platform": "google", "department": "General" }, { "author": "Eric Bubenheim", "rating": 5, "text": "Kyle came out looked over my system showed up on time and seemed very knowledgeable. Had some concerns with a greasy motor outside. Great service, would let him back out to service again.", "date": "2024-03-20", "platform": "google", "department": "HVAC" }, { "author": "Kathy Coppernoll", "rating": 5, "text": "Kyle B came to our home for a HVAC inspection. Kyle is an excellent ambassador for Intelligent Design. He performed above and beyond our expectations today. Extremely thorough in his inspection providing multiple pictures and easy explanation of everything he did. Would welcome him back anytime. No pressure at any time. Thank you Kyle and the owner of Intelligent Design. Kathy W. Green Valley.", "date": "2024-03-20", "platform": "google", "department": "HVAC" }, { "author": "Calvin Hardy", "rating": 5, "text": "Kyle did an excellent job on serving our HVAC, was through and found a run capacitor that was replaced. Took a lot of pictures and explained everything. Thanks for a job well done.\ud83d\udc4d\ud83c\udffc", "date": "2024-03-20", "platform": "google", "department": "HVAC" }, { "author": "Pablo Chilies", "rating": 5, "text": "Jordon and Alex very professional have great personalities.", "date": "2024-03-20", "platform": "google", "department": "General" }, { "author": "Andrew Schivone", "rating": 5, "text": "Awesome company. Alex and James were great! They both went above and beyond to service my ac system and answer all my questions. Thanks again!", "date": "2024-03-20", "platform": "google", "department": "HVAC" }, { "author": "Eric Stumbaugh", "rating": 5, "text": "Alex & Levi did a very thorough job in inspecting our HVAC system. They explained the options and the cost. Very courteous and respectful. We will have the back in the future. Well done.", "date": "2024-03-19", "platform": "google", "department": "HVAC" }, { "author": "Denise Perrotti", "rating": 5, "text": "Manny Lopez did a great job finishing the project on my roof. I appreciate the effort and care that he put into managing the work and doing it well. I will not hesitate to call him and Intelligent Design for more future work. Thank you so much for your service.", "date": "2024-03-19", "platform": "google", "department": "Roofing" }, { "author": "Peter Thomas", "rating": 5, "text": "Thank you Kyle, for a very thorough maintenance and cleaning of our family\u2019s two HVAC systems. All ready for summer!", "date": "2024-03-19", "platform": "google", "department": "HVAC" }, { "author": "Talib Schwartz", "rating": 5, "text": "Professional service people w great expertise! Always responsive n reliable\ud83d\udc4f\ud83c\udffb Justin in plumbing n Kyle in HVAC r terrific n knowledgeable. Thank you to everyone including the phone staff!", "date": "2024-03-19", "platform": "google", "department": "HVAC" }, { "author": "Red Dawn", "rating": 5, "text": "This company has worked with our crazy circumstances. They are thorough and professional. I appreciate their assistance and professionalism.", "date": "2024-03-19", "platform": "google", "department": "General" }, { "author": "Gwen Trim", "rating": 5, "text": "James and Alex came to our home today to do a maintenance check on our A/C unit. It\u2019s older and we knew we\u2019d have to replace it in the near future. There were several different issues that needed attention, so we decided to replace it now. They stayed and explained our options and gave us quotes. We also had planned to add insulation to our attic, so they took the time to quote that as well. They were both knowledgeable, courteous, and pleasant to work with. They made sure we understood the whys and wherefores about different units before buying. We have been customers of Intelligent Design for many years and we have found them to be honest, ethical, hardworking people who do excellent work. We would highly recommend them for any of their services. Good job guys!", "date": "2024-03-18", "platform": "google", "department": "HVAC" }, { "author": "Rebeca White", "rating": 5, "text": "Julian came to inspect the plumbing and to flush the water heater. As always, he is professional thorough. Thanks for always being informative and kind!", "date": "2024-03-18", "platform": "google", "department": "HVAC" }, { "author": "Dave C", "rating": 5, "text": "Jordan and Kash came out to check my HVAC system. They were pleasant professional and very knowledgeable. They included me in everything they were checking answered all my questions and had the best attitude incredibly easy to work with. Thank you both for a very positive experience and will recommend them both to family and friends. Solid work. Thank you both very much.", "date": "2024-03-18", "platform": "google", "department": "HVAC" }, { "author": "Bob Gassman", "rating": 5, "text": "Kyle solved HVAC problems that had been overlooked by other technicians. He\u2019s honest and knowledgeable.", "date": "2024-03-18", "platform": "google", "department": "HVAC" }, { "author": "M.L. Fitzgerald", "rating": 5, "text": "We\u2019ve used this company twice and both times has been a wonderful experience. They are efficient, hard working and have some of the nicest people ever working for them. Jordan came out to service our ac/heat pump unit this last week and it was a delight having him in our home. Thank Intelligent Design!", "date": "2024-03-16", "platform": "google", "department": "HVAC" }, { "author": "Martin Nederpelt", "rating": 5, "text": "Kyle and Alex did my semi annual HVAC inspection. They were professional and diligent, pointing out anything with clear explanation they felt I needed to know. They were on time and very responsive. Looking forward to their next visit. I enjoy the service of intelligent design.", "date": "2024-03-14", "platform": "google", "department": "HVAC" }, { "author": "Candee Gordon", "rating": 5, "text": "Very professional, courteous and knowledgeable. The Technician, Julian explained everything and was incredibly helpful. We will certainly be calling this company back for any plumbing issues that we encounter. Everything was cleaned up at the end of the job and worked great!", "date": "2024-03-14", "platform": "google", "department": "HVAC" }, { "author": "charles johnson", "rating": 5, "text": "Jason did an excellent job. He explained the work he did and suggested products and services we might need. Great job Jason!", "date": "2024-03-14", "platform": "google", "department": "General" }, { "author": "Larry Eagle", "rating": 5, "text": "Kyle come out to diagnose the problem quick and had back and running in no time!", "date": "2024-03-14", "platform": "google", "department": "HVAC" }, { "author": "andree scollard", "rating": 5, "text": "JP was great- he explained what was wrong with our heater and fixed it quickly. He was very nice and put up with our (overly) friendly dog. Haven\u2019t had any concerns with this business and have used them several times.", "date": "2024-03-14", "platform": "google", "department": "HVAC" }, { "author": "Susan Carbaugh", "rating": 5, "text": "Very easy to schedule an appointment. Julian (our technician) arrived during the scheduled time, was very pleasant and respectful of our home. He was efficient at repairing our plumbing problems and knowledgeable regarding my other plumbing concerns. Would highly recommend this company.", "date": "2024-03-14", "platform": "google", "department": "Plumbing" }, { "author": "Dena Tadeo", "rating": 5, "text": "Jacob was very nice and efficiently did the job he came to do.", "date": "2024-03-13", "platform": "google", "department": "HVAC" }, { "author": "Mark Macfarland", "rating": 5, "text": "Tyler was amicable and professional.", "date": "2024-03-13", "platform": "google", "department": "General" }, { "author": "Hannah Soreng", "rating": 5, "text": "Kyle and Alex did a great job fixing my HVAC system. They were very polite and considerate and explained everything.", "date": "2024-03-13", "platform": "google", "department": "HVAC" }, { "author": "Full Ecology", "rating": 5, "text": "Eli was absolutely great when it came to checking out and servicing our HVAC system. He was even willing to walk me through what he was doing, explaining things to me along the way. Great experience from start to finish.", "date": "2024-03-13", "platform": "google", "department": "HVAC" }, { "author": "Craig Nutbrown", "rating": 5, "text": "Alex,and Sam very professional and very detailed and knowledgeable on our system.", "date": "2024-03-12", "platform": "google", "department": "General" }, { "author": "Yisell Ruvalcaba", "rating": 5, "text": "Jp, is a serious, respectful man, when doing his job he is a clean and very professional person.", "date": "2024-03-12", "platform": "google", "department": "General" }, { "author": "Susan Bush", "rating": 5, "text": "Jason was awesome. Love Intelligent Design. Always great service and great people", "date": "2024-03-11", "platform": "google", "department": "General" }, { "author": "Patricia and Vicki GrossmanMitchell", "rating": 5, "text": "JP Pratt and Alex Grino did a fabulous job installing an exhaust fan in our master bathroom. It was a complicated install which included putting an exhaust vent through our roof, after installing the exhaust fan in the ceiling. They were meticulous in the work, and in the cleanup. We recommend them highly! They were a great team and a pleasure to be around.", "date": "2024-03-11", "platform": "google", "department": "Roofing" }, { "author": "Gardening At It's Best", "rating": 5, "text": "Excellent service! Inspected our water heater for gas leak. Jason went above and beyond to make sure our unit was working properly and even went up to Inspect the roof vent. Flushed system afterwards. Very professional and kind!", "date": "2024-03-11", "platform": "google", "department": "HVAC" }, { "author": "James Volner", "rating": 5, "text": "Elyjah came out for my HVAC inspection he was friendly and did a good job and he cleaned out my filters and checked for mold", "date": "2024-03-11", "platform": "google", "department": "HVAC" }, { "author": "Carol Melhase", "rating": 5, "text": "Very polite and well informed.", "date": "2024-03-11", "platform": "google", "department": "General" }, { "author": "Kathleen Sugar-Davis", "rating": 5, "text": "The major reason ID is given 4 stars is the fact that an expensive duct cleaning service Is not included with a new system purchase. Otherwise: Zach did a great job with the volumes of information to share regarding products, services options and our many questions. Dustin and Alex (installers) were focused and helpful with questions as well. Loretta and Adam ( our duct cleaners) worked efficiently together and Brandon a technician, quickly responded to, and corrected a minor issue with placement of a filter.", "date": "2024-03-09", "platform": "google", "department": "HVAC" }, { "author": "Martha Retallick", "rating": 5, "text": "I'm now the proud owner of a tankless water heater and filtration system. The benefits? Piping HOT showers without endless waiting for the water to get heated and better tasting water. I was also treated to three days of meticulous work by Ryan and MJ!", "date": "2024-03-08", "platform": "google", "department": "HVAC" }, { "author": "Kay Barrett", "rating": 5, "text": "Jordan came to service my heating and air conditioning system today and did an amazing job. Very thorough, professional and personable.", "date": "2024-03-08", "platform": "google", "department": "HVAC" }, { "author": "Terri Towne", "rating": 5, "text": "Was having some issues and JP was here in a flash. He's always personable and professional.", "date": "2024-03-08", "platform": "google", "department": "General" }, { "author": "Jd Bennett II", "rating": 5, "text": "The plumbing tech, Ryan was a real winner. He explained everything he did with a camera's view. The service was prompt, affordable and the work was accomplished quickly. Kudos to Intelligent Design for their team choices.", "date": "2024-03-08", "platform": "google", "department": "HVAC" }, { "author": "Michelle Sandoval", "rating": 5, "text": "Our service was exceptional and our service tech was very thorough and explained everything as he went along", "date": "2024-03-08", "platform": "google", "department": "General" }, { "author": "Alyssa Fimbres", "rating": 5, "text": "My technician, Kyle, was respectful, knowledgeable, and super thorough. I appreciate the call ahead to notify me of arrival time and going above and beyond to ensure my HVAC unit is in the best shape. They also offered to stay a little after the appointment was complete to speak with my husband to review the work that was done and services they recommended down the road. I always recommend Intelligent Design to family and friends.", "date": "2024-03-07", "platform": "google", "department": "HVAC" }, { "author": "Audrey Eslick", "rating": 5, "text": "We have used Intelligent Design for our heating, Air conditioning, and plumbing needs for many years. Tuesday morning we had a plumbing problem and Jason Shreves was able to fix our problem the same day. Everyone that has worked at either of the homes that we have owned has been friendly, professional, and done quality work. Also, a big shout out to Justin who was lead in doing a big remodeling job for us a few months ago. Thanks guys", "date": "2024-03-06", "platform": "google", "department": "HVAC" }, { "author": "Steven Magnuson", "rating": 5, "text": "Jordan came over and was awesome. Professional, kind and competent. Would recommend to anyone.", "date": "2024-03-06", "platform": "google", "department": "General" }, { "author": "Jim Dugan", "rating": 5, "text": "What a tremendous, professional job. Ryan is timely, efficient and always there for his customers.", "date": "2024-03-05", "platform": "google", "department": "General" }, { "author": "Becky Slivka", "rating": 5, "text": "Another great service call from JP! Thanks!", "date": "2024-03-05", "platform": "google", "department": "General" }, { "author": "Steven Boyer", "rating": 5, "text": "Julian arrived at the suggested time. He provided an overview for all that he was going to inspect for the plumbing inspection. We then proceeded to thoroughly inspect everything associated with the plumbing and he suggested things that required corrective or preventative actions. Very easy to work and talk with. Extremely courteous and professional. He did the best job that I have experienced from prior plumbing inspections. I highly recommend working with Julian.", "date": "2024-03-04", "platform": "google", "department": "HVAC" }, { "author": "GSM Marketing Agency", "rating": 5, "text": "This was an awesome experience from start to finish! They\u2019re always on time starting from the initial consultation to the finished hvac installation. The whole team, including Andrew the owner, was very friendly and knowledgeable about heating and cooling. They even went the extra mile to help us understand how the system works and how to maintain it for a longer life. Thank you to the whole team!", "date": "2024-02-29", "platform": "google", "department": "HVAC" }, { "author": "ANDREA ENGELMANN", "rating": 5, "text": "Michael is a very professional man who explains everything in detail . He is pleasant and polite and is able to answer all my questions.", "date": "2024-02-29", "platform": "google", "department": "General" }, { "author": "Jeff Wing", "rating": 5, "text": "Justin Wise from Intelligent Design was very knowledgeable, helpful and efficient! I would recommend him for any plumbing need.", "date": "2024-02-26", "platform": "google", "department": "Plumbing" }, { "author": "Odie Johnson", "rating": 5, "text": "Michael was efficient and professional. When SW gas could not get our water heater turned on he walked my wife through each step so we could have hot water that night.", "date": "2024-02-25", "platform": "google", "department": "HVAC" }, { "author": "C LF", "rating": 5, "text": "Thanks for the great estimate for a water softener. Appreciated the extra time spent discussing options.", "date": "2024-02-24", "platform": "google", "department": "General" }, { "author": "Ron Buck", "rating": 5, "text": "Thank you Brandon for all your hard work. Brandon is very knowledgable. Quick to diagnose the problem and when the parts came in very quick at getting my unit up and running. My home fills nice and warm again. Brandon is also very friendly. If i knew him more we would be friends. Again thank you Brandon. Ron Buck", "date": "2024-02-23", "platform": "google", "department": "General" }, { "author": "Rod Robison", "rating": 5, "text": "Justin wss very professional and prompt. It's great to have hot water in our shower again.", "date": "2024-02-22", "platform": "google", "department": "General" }, { "author": "Marc Atkinson", "rating": 5, "text": "Courteous and professional service. Respectful of other activity in the home.", "date": "2024-02-19", "platform": "google", "department": "HVAC" }, { "author": "David Jernigan", "rating": 5, "text": "Very nice and thorough. Was excellent in explaining how he would meet and beat my expectations.", "date": "2024-02-19", "platform": "google", "department": "General" }, { "author": "Paula Stuht", "rating": 5, "text": "Ryan was such a professional. He was working a late shift in order to fix my clogged toilet. Very upbeat and kind, he failed to make fun of my stupid mistake that caused the clog in the first place (I would have--it was a truly stupid mistake) but focused instead on assuring me that he could fix the problem quickly. Within seven or eight minutes, he did just that. He demonstrated that the clog was indeed gone (flushed a significant wad of toilet paper with no issue), gathered his equipment, arranged for payment, and left. Very professional. I was so relieved to have my toilet fixed!", "date": "2024-02-17", "platform": "google", "department": "HVAC" }, { "author": "Myke Holt", "rating": 5, "text": "Joshua was my Intelligent Design rep that was awesome! He sent me a reminder the day before the appointment, as well as calling an hour before his arrival on the day of our appointment. Joshua was extremely knowledgeable and professional and recommended the perfect solution for resolving my issues with my tankless water heater\u2019s slow hot water delivery time to several locations throughout my home. I would give Joshua and Intelligent Design my highest possible recommendation.", "date": "2024-02-13", "platform": "google", "department": "HVAC" }, { "author": "Dov Citron", "rating": 5, "text": "This review is for the plumbing division of Intelligent Design. I had a plumbing failure at a rental property that caused massive damage to the house. The intelligent Design technician (Albert) gave me an estimate to repair the failed plumbing only or a complete re-plumb of entire house. Based on the age of property and high probability of future failures, I elected to have a complete re-plumbing of the house performed. Albert was great! He started the work immediately and worked long hours to get the job done in 3 days. I like to know what is going on and Albert cheerfully answered all of my questions and kept me appraised of how things were going. Intelligent Design is a Rosie on the House certified contractor and they lived up to those high standards. Update Feb. 2024 I had Intelligent Design out to address a slow drain. The technician (Julian) was very professional. He asked questions to find the root (no pun intended) cause of the issue and gave me options for the most economical way to address my issue. Thanks Again.", "date": "2024-02-12", "platform": "google", "department": "HVAC" }, { "author": "rickieg97", "rating": 5, "text": "Intelligent design is great with communication then the follow-up does it get any better. I had Jordan Oliver he really knew his stuff great professional yes I would use them again and I would recommend the company to my family and friends. I've used them for the last 8 years and have been completely satisfied.", "date": "2024-02-12", "platform": "google", "department": "General" }, { "author": "J. Valenzuela", "rating": 5, "text": "I have thus far, had a positive experience with Intelligent Design. Brandon is an electrician that has been to my home se real times, while completing a job for my home. Brandon is a very polite and articulate young man. He has done an excellent job, communicating to me; what needs to be done. He also checks with me before he begins various stages of the job. He asks me how I want things done. He explains my options and listens to me and proceeds accordingly. In fact, I requested Brandon for the entirety of the job...so impressed with his good character and excellent job performance. Also...I have spoken many times to the office personael. They are professional yet down to earth and I appreciate that very much.", "date": "2024-02-11", "platform": "google", "department": "HVAC" }, { "author": "Jacob Pierce", "rating": 5, "text": "Jordan and Kash were great. I had an issue with my air filter and they came and fixed the issue promptly. Jordan called ahead, gave me an eta, and they arrived exactly when he said they would. They worked quickly and efficiently. All while being 2 of the most friendly technicians I\u2019ve worked with. They genuinely seemed to enjoy their work, and they took pride in their task. No matter how small. They even suggested a new lunch spot for me to try (at no extra charge). They are welcome to come work on my HVAC at any time.", "date": "2024-02-11", "platform": "google", "department": "HVAC" }, { "author": "john bauer", "rating": 5, "text": "Brandon arrived on time and was very professional and friendly", "date": "2024-02-10", "platform": "google", "department": "General" }, { "author": "Rolland VonStroh", "rating": 5, "text": "Plumbing issue, well solved", "date": "2024-02-09", "platform": "google", "department": "Plumbing" }, { "author": "Paul Damitio", "rating": 5, "text": "I had my furnace serviced by Jordan with Intelligent Design. Jordan did a great job on my system. He was very professional and knowledgeable. Thank you.", "date": "2024-02-09", "platform": "google", "department": "HVAC" }, { "author": "Angie Kosik", "rating": 5, "text": "Elijah was Very personable and attention to detail and explaining.", "date": "2024-02-08", "platform": "google", "department": "General" }, { "author": "Truman Jones", "rating": 5, "text": "J.P. Pratt, the tech person who helped us solve a tricky thermostat problem was Fantastic! Patient, friendly and solved all our concerns. Highly value his services!!!", "date": "2024-02-07", "platform": "google", "department": "General" }, { "author": "Michael Bagley", "rating": 5, "text": "Great service, knowledgeable technician.", "date": "2024-02-01", "platform": "google", "department": "General" }, { "author": "Jane Mound", "rating": 5, "text": "He was very knowledgeable, professional and so patient with our many questions. He was exemplary.", "date": "2024-02-01", "platform": "google", "department": "General" }, { "author": "Dale Mossefin", "rating": 5, "text": "During Sam's annual home HVAC system check he consulted with me about any HVAC issues we had been experiencing. I was impressed with his efficiency and complete review of the HVAC system operating systems and existing conditions. I am an engineer and very familiar with HVAC systems. Sam determined amperage draw on all critical system operations, compared to nameplate, and photo-documented conditions. This provided me, as a homeowner, excellent information from a preventative maintenance perspective. Sam did a great job.", "date": "2024-02-01", "platform": "google", "department": "HVAC" }, { "author": "Sharon Remmy", "rating": 5, "text": "Polite, knowledgeable, not rush client on questions, and positive answers. Much appreciated!", "date": "2024-01-30", "platform": "google", "department": "General" }, { "author": "Shannon Reynolds", "rating": 5, "text": "Great customer service. The technician (Kyle Bruggeman) was very polite, professional and answered all my questions. \ud83d\ude42 I recommend this company without hesitation.", "date": "2024-01-30", "platform": "google", "department": "General" }, { "author": "Mary Hardy", "rating": 5, "text": "Excellent service Julian Waymire was professional and courteous he didn't try to upsell his services And explained everything thoroughly. I highly recommend him and the company", "date": "2024-01-29", "platform": "google", "department": "General" }, { "author": "kay jenkins", "rating": 5, "text": "Todd was very friendly and personable. He tolerated my dog, and actually threw the ball for him. He did a great job and explained everything as he went.", "date": "2024-01-29", "platform": "google", "department": "HVAC" }, { "author": "Dwayne Bruns", "rating": 5, "text": "Excellent service. Technician was very cautious around my rain gutters while accessing roof and cleared drain. Thank you", "date": "2024-01-29", "platform": "google", "department": "HVAC" }, { "author": "Michael Ritchie", "rating": 5, "text": "Very challenging situation with our clogged drain....54 years of build-up. Shane and the team were as tenacious as lions...they never gave up! We could not recommend ID any higher. Blessings!", "date": "2024-01-29", "platform": "google", "department": "HVAC" }, { "author": "Mark P", "rating": 5, "text": "Jason took the time to answer our questions and address our concerns.", "date": "2024-01-29", "platform": "google", "department": "General" }, { "author": "Liza Antony", "rating": 5, "text": "What an awesome experience. We moved into a brand new house and the toilets weren't working properly. Within minutes, I got a call back from the company and within 2 hours Shane was here and fixed everything. Reasonable price, especially since it was a same day emergency.", "date": "2024-01-28", "platform": "google", "department": "HVAC" }, { "author": "Marla Mott-Smith", "rating": 5, "text": "Our system was running, but not producing. We had worked with another A/C company for months and our electric bills were out of sight. Intelligent Design found the problem very quickly. JP and his assistant were efficient.", "date": "2024-01-25", "platform": "google", "department": "Electrical" }, { "author": "Jane Huerter", "rating": 5, "text": "Ryan was so nice and professional . Thorough in review of problem and solution . Highly recommend him and Intelligent Design.", "date": "2024-01-24", "platform": "google", "department": "General" }, { "author": "Brian Thomas", "rating": 5, "text": "When he arrived on the appointment or appointments he was polite, respectful, professional. He understood our concerns and was very helpful on the first time he arrived and worked with us and when he came yesterday he listened to us and he heard what we wanted and especially when when we wanted to save money. He had serval different choices of selections to pick. I would recommend him and the Intelligent Design Plumbing to my family and friends.", "date": "2024-01-23", "platform": "google", "department": "Plumbing" }, { "author": "Martina Marsella", "rating": 5, "text": "I am delighted with the exceptional service! Finding a reliable plumbing specialist like Joshua, who truly understands the intricacies of the job, has been a game-changer. Joshua not only addressed all our questions, but also provided several satisfying solutions to problems that had stumped others before. The level of expertise he provided is truly impressive and sets him apart from other plumbing specialists we have engaged with from varies companies in the past.", "date": "2024-01-23", "platform": "google", "department": "HVAC" }, { "author": "Robin Estep", "rating": 5, "text": "Jacob was very thorough, honest and a huge help determining the issue we had.", "date": "2024-01-21", "platform": "google", "department": "HVAC" }, { "author": "Anonymous", "rating": 5, "text": "Made the appointment early morning and the project was completed that evening. Julian was friendly, professional, helpful and did a great job.", "date": "2024-01-20", "platform": "google", "department": "General" }, { "author": "Tom Hesemann", "rating": 5, "text": "Julian was very professional and knowledgable and a good communicator. He kept us informed as he had to source some difficult to find parts. .", "date": "2024-01-19", "platform": "google", "department": "General" }, { "author": "Matt Welch", "rating": 5, "text": "Our technician Kenny was on time and professional. He was thorough and explained everything.", "date": "2024-01-19", "platform": "google", "department": "General" }, { "author": "Jane Mendez", "rating": 5, "text": "Julian was very pleasant, no pressure to buy more services. Would use this company again.", "date": "2024-01-19", "platform": "google", "department": "General" }, { "author": "Todd Loy", "rating": 5, "text": "Jacob was the young man that took care of us and he made sure we were all fixed up quickly and we really appreciate the job he did for us! He took away the old equipment and brought us a new water heater because it was under warranty. He\u2019s very nice and professional. Kevin & Milly Loy", "date": "2024-01-19", "platform": "google", "department": "HVAC" }, { "author": "Paula Trujillo", "rating": 5, "text": "I recently had a plumbing issue at my home, and I can\u2019t praise Ryan Sandoval and Intellegent Design enough for their outstanding service. What started as a small problem turned out to be quite significant, but they handled it with utmost professionalism. The job they did was excellent, and they went above and beyond to return my home and property to its original condition after the job was completed. Five stars for their expertise and commitment to customer satisfaction!", "date": "2024-01-19", "platform": "google", "department": "HVAC" }, { "author": "Zodie Spain", "rating": 5, "text": "Mark was very knowledgeable and explained best practices for us to follow re: cleaning and replacing our HVAC filters.", "date": "2024-01-19", "platform": "google", "department": "HVAC" }, { "author": "Cole Gulyas", "rating": 5, "text": "Service technician was very honest with me on price to diagnose and fix system. He also showed up promptly for service, prepared to do an entire repair.", "date": "2024-01-18", "platform": "google", "department": "General" }, { "author": "Mark Christ", "rating": 5, "text": "Jake was informative and pleasant to deal with.", "date": "2024-01-17", "platform": "google", "department": "General" }, { "author": "Andra James", "rating": 5, "text": "Intelligent Design was amazing fixed my issue, Gave me an reasonable price, unforgettable experience I recommend to everyone.", "date": "2024-01-17", "platform": "google", "department": "General" }, { "author": "Michael Bull", "rating": 5, "text": "The technician Elyjah came out for an semi annual check up for heating. He called ahead and let us know he would be here in about 40 minutes and was on time. He checked our entire system and showed us a couple things that needed attention with pictures and an explanation. Very polite, courteous, and helpful! Thank you!", "date": "2024-01-16", "platform": "google", "department": "HVAC" }, { "author": "Kevin Hoffman", "rating": 5, "text": "Mike is the best. Had a pinhole leak in a pipe inside of a wall. Mike found the leak with the first whole he cut open. He was done and just over an hour. Please send Mike my way whenever I call.", "date": "2024-01-15", "platform": "google", "department": "Plumbing" }, { "author": "Greg Thatcher", "rating": 5, "text": "Courteous and efficient", "date": "2024-01-15", "platform": "google", "department": "General" }, { "author": "Axel Wolf", "rating": 5, "text": "Late evening a/c stopped working. Intelligent Design arrived quickly, diagnosed quickly, repaired quickly. Great people, great service!", "date": "2024-01-14", "platform": "google", "department": "General" }, { "author": "Matthew Ramsey", "rating": 5, "text": "Brandon was fantastic. On time and quick to resolve our electrical issue!", "date": "2024-01-13", "platform": "google", "department": "Electrical" }, { "author": "Robert Bell", "rating": 5, "text": "Jacob explained everything thoroughly. Was informative and friendly.", "date": "2024-01-12", "platform": "google", "department": "HVAC" }, { "author": "Chrono Theodor", "rating": 5, "text": "Great service, and well explained. They have great people that treat you as a person instead of as a problem.", "date": "2024-01-12", "platform": "google", "department": "General" }, { "author": "Irene Goltz", "rating": 5, "text": "Met with Joshua this morning.He\u2019s very personable and gets right to the point. I appreciate he was not at all pushy and gives you time to make a.decision that allows you to compare quotes.", "date": "2024-01-12", "platform": "google", "department": "General" }, { "author": "Mike Gray", "rating": 5, "text": "Very thorough, friendly and informative service.", "date": "2024-01-11", "platform": "google", "department": "General" }, { "author": "Mary Valencia", "rating": 5, "text": "Highly recommend Jordan with any service you need done. Very professional and knowledgeable he is a excellent Technician.", "date": "2024-01-11", "platform": "google", "department": "General" }, { "author": "Kristel Phillips", "rating": 5, "text": "Great business! Everyone is kind and professional, they take time to explain things, and give reasonable quotes with detailed explanation. Kyle is a great Technician and always finds the answers to what is wrong and knows how to fix it", "date": "2024-01-09", "platform": "google", "department": "General" }, { "author": "Dan Nelson", "rating": 5, "text": "I had an electrical GFI outlet that failed. Intelligent Design electrician Brandon Petrovic was able to identify the problem which turned out to be a short and not a failed outlet. He quickly repaired the problem. He is personable, professional and patient taking the time to explain what the problem was and what he would do to repair it. Thanks Brandon for your expert help.", "date": "2024-01-08", "platform": "google", "department": "Electrical" }, { "author": "Ignacio Gutierrez", "rating": 5, "text": "Our septic was backed up so I called the best rated plumbing company I could find. Marty Arvayo was our tech and was exceptional at his job. He took care of the issue right away and was extremely courteous and helpful. Great company with honest pricing. Thanks Marty!", "date": "2024-01-08", "platform": "google", "department": "HVAC" }, { "author": "Megan McPherson", "rating": 5, "text": "Todd was awesome! He was prompt and professional. He hot are heat back up and running!", "date": "2024-01-07", "platform": "google", "department": "HVAC" }, { "author": "GodSlaves", "rating": 5, "text": "Very nice experience great service and thorough!\ud83d\ude0d", "date": "2024-01-07", "platform": "google", "department": "General" }, { "author": "Ryan Wong", "rating": 5, "text": "Really happy with the service with all that intelligent design offers. Brandon Petrovic was excellent and has a lot of ownership regarding his work. Highly recommend.", "date": "2024-01-05", "platform": "google", "department": "General" }, { "author": "Robert Martin", "rating": 5, "text": "Except for canceling our service call yesterday without any notice to us, we were very well satisfied with the work Shayne performed today. He was efficient and accurate in preparing the job with us. He was helpful when we had choices to make. He was neat careful and thorough when working.", "date": "2024-01-04", "platform": "google", "department": "HVAC" }, { "author": "Jeff Parks", "rating": 5, "text": "Sales rep seemed somewhat inexperienced. He didn\u2019t really have a sales pitch. I felt as though I had to ask a lot of questions. I did appreciate his follow up re: products/prices, etc.", "date": "2024-01-04", "platform": "google", "department": "General" }, { "author": "jean meconi", "rating": 5, "text": "Jordan O. was awesome! He arrived promptly, diagnosed the issue & was able to clearly explain it to a total novice. I appreciated his friendly service and would highly recommend his heating & air conditioning expertise.", "date": "2024-01-03", "platform": "google", "department": "HVAC" }, { "author": "Matthew Malcolm", "rating": 5, "text": "The experience with Intelligent Design has been very good so far. Peter (Project Manager) was very professional and spent a lot time listening and doing a thorough walk thru and assessment on my HVAC system.", "date": "2024-01-02", "platform": "google", "department": "HVAC" }, { "author": "Fred Kenny", "rating": 5, "text": "Superb experience! I made my appointment on Wednesday and Kyle arrived on Friday morning, as scheduled. I was sent a text Friday morning which confirmed his ETA and included his picture which I thought was a fantastic approach for a new client like me. He replaced the thermostat, troubleshot the \u2018C\u2019 wire connectivity and programmed the wireless access and app on the phone. All this was done while showing kindness and grace to young inquisitive children. The price was very fair and the work was top notch. I\u2019ll be a repeat customer, for sure. Thanks!", "date": "2023-12-29", "platform": "google", "department": "HVAC" }, { "author": "AZ57MAN", "rating": 5, "text": "So this young man shows up on time with everything needed to complete the repairs. Not only was this young man professional and respectful he knew what he was doing! This gives me hope for the future to see this young person with obvious skills. One may say that the price was high however the quality was also worth paying. Great job, look forward to doing more business with them.", "date": "2023-12-29", "platform": "google", "department": "General" }, { "author": "Terry Atkinson", "rating": 5, "text": "Our furnace failed on Christmas Eve, They initially had us set up for Friday but they managed to get an opening and get us taken care of on Wednesday afternoon, They were quite prompt and knew what they were doing and got it up and running quickly.", "date": "2023-12-28", "platform": "google", "department": "HVAC" }, { "author": "Lynda Bodoh", "rating": 5, "text": "The last thing we expected to happen was having our toilets and sinks backed up on Christmas eve day. I inquired about service online and was told they could come out 2 or 3 days after Christmas, and that wasn't going to help since we needed our bathrooms asap! I wasn't sure what to do since this was the second company I contacted, and then Intelligent design called me and said they could send someone today, for a higher fee. Within a half hour I recieved a call letting me know he was on his way, and sent me a text with a pic of himself letting me know he would be here in 40 min. It was nice to know who was going to be at my door. He was very nice and got right to the problem and had it all taken care of in about an hour. Thankful for his services. I hope he has a great Christmas, since he was on call and not with his FAMILY. Thanks again Ryan, and Intelligent Design", "date": "2023-12-25", "platform": "google", "department": "HVAC" }, { "author": "Katharine Godshall", "rating": 5, "text": "Elyjah was AMAZING! I had questions, he walked through everything, showed me, explained and educated me! There just isn't enough words to express the gratitude \ud83d\ude4f \u2728 Very personable with such a great attitude! I'm very satisfied with the service he provided! Thanks so much Elyjah!!!", "date": "2023-12-25", "platform": "google", "department": "General" }, { "author": "Berni Capara", "rating": 5, "text": "Michael was very friendly and tried to fix my water heater issue. He even spoke to his boss and came back to reset it. He called when he was on his way and communicated the problem with me and what options I had.", "date": "2023-12-23", "platform": "google", "department": "HVAC" }, { "author": "Reggi Norton", "rating": 5, "text": "Todd Tracy is a most nice man and a skilled technician. He explained everything he was doing and why. Wonderful person to work with.", "date": "2023-12-21", "platform": "google", "department": "HVAC" }, { "author": "Joyce Simutis", "rating": 5, "text": "Jared Smith from Intelligent Design did a great job of installing our new dishwasher.(Yes, our dishwasher went out right before the holidays as we had company!). Jared has done several jobs for us, and he is efficient and very professional. I would highly recommend him for your plumbing needs.", "date": "2023-12-21", "platform": "google", "department": "Plumbing" }, { "author": "Jack Shoemaker", "rating": 5, "text": "Zack was prompt, pleasant and efficient in resolving our plumbing issue. He is represented Intelligent Design extremely well.", "date": "2023-12-20", "platform": "google", "department": "HVAC" }, { "author": "K", "rating": 5, "text": "Jacob Jameson came out and addressed a concern we had. He explained what he could do to fix it and worked up a quote for us. He fixed the problem promptly and showed pictures of what work he did. He was very polite and professional.", "date": "2023-12-20", "platform": "google", "department": "HVAC" }, { "author": "Beth Mills", "rating": 5, "text": "Prompt, cleaned up their mess, and did the job right, even though it took them a little more time and effort. Would use this company again!", "date": "2023-12-20", "platform": "google", "department": "General" }, { "author": "GARY M Alvarez", "rating": 5, "text": "Samuel performed our annual heating system inspection. He was very thorough and knowledgeable. He even got on our rooftop and took a look at our Sun-Trac system. He discovered it had a bad circuit board. He later contacted their scheduler and asked for a Sun-Trac tech to make the repair. Samuel went above and beyond!", "date": "2023-12-19", "platform": "google", "department": "HVAC" }, { "author": "E Ante", "rating": 5, "text": "Actually: 5 1/2 stars. Really appreciative of Jordan's timely response and thoroughness in A/C services. Recommend Jordan and Intelligent Design for quality work AND followup. Buy em a good burger. : )", "date": "2023-12-19", "platform": "google", "department": "HVAC" }, { "author": "Maria Russakoff", "rating": 5, "text": "The solar technician, Matt, was profesional, very well-experienced and knowledgeable. I hired him to come out and give me information on an inherited solar rooftop on a property I\u2019m purchasing. He told me everything I need to know about the system\u2014I went from zero to a really good understanding of tut in less than an hour. Thank you Matt! I would definitely hire Matt to work on my solar.", "date": "2023-12-15", "platform": "google", "department": "Solar" }, { "author": "mikey", "rating": 5, "text": ".. Impressed With Juan..", "date": "2023-12-14", "platform": "google", "department": "General" }, { "author": "George Wilson", "rating": 5, "text": "Jacob was professional, prompt and thorough when making and presenting his estimate for the proposed work. Later, he returned promptly to complete the work as called for in a most professional manner. He also provided an estimate for a water heater replacement plus an alternative strategy which we will be evaluating. We will be requesting that Jacob will be able to return and complete that work as well after the holidays. George Wilson", "date": "2023-12-13", "platform": "google", "department": "HVAC" }, { "author": "Patrick Scott", "rating": 5, "text": "It was time for our annual heating start up. The technician was on time and pointed out some future improvements to our system. Brandon seemed knowledgeable and outlined the options. My only issues are that I have had my maintenance contract for almost 10 years and have not never had the same technician. This does concern me because every technician has their own \u201copinion\u201d on upgrading or the age of my equipment. My contract is up next year so we\u2019ll see what happens . Patrick S.", "date": "2023-12-13", "platform": "google", "department": "HVAC" }, { "author": "Dan Campbell", "rating": 5, "text": "Chris was both professional and polite. Routine plumbing check on one property and opened the cleanout on another. Offered a valuable heads up on the clean out and said would deliver an estimate on this future work. Both the AC and Plumbing service is excellent. As an addendum to this review ID sent Mike and Alphonso to fix a hot water heater issue and quickly ascertained the issue and resolved in one day Thanks!", "date": "2023-12-12", "platform": "google", "department": "HVAC" }, { "author": "David Andrews", "rating": 5, "text": "Peter was very knowledgeable and professional. He diagnosed and repaired my air conditioner quickly. He explained everything thoroughly. I will definitely ask for Peter again.", "date": "2023-12-12", "platform": "google", "department": "General" }, { "author": "Bill Bailey", "rating": 5, "text": "Jordan was extremely knowledgeable and personable. He clearly explained many aspects of our HVAC system. Well done Jordan.", "date": "2023-12-12", "platform": "google", "department": "HVAC" }, { "author": "Terry Browneller", "rating": 5, "text": "I have used James Cavanaugh on many occasions throughout the past several years. He was thorough in checking out my two AC's plus plus one mini-split system. His eighteen years of experience has contributed to his overall knowledge of all systems. James explains to me each step he takes, the readings that he sees and what they mean, and offers suggestions for me to take to maintain a healthy system. I hope that he will be available to check my equipment of years to come. Browneller", "date": "2023-12-09", "platform": "google", "department": "HVAC" }, { "author": "Owen Decker", "rating": 5, "text": "I always have a lot of questions for Jordan and he manages to answer and add additional details for a thorough reply while simultaneously performing required checks and measurements. Based on my previous experience with other technicians, Jordan is the best troubleshooter measuring every point and not shy about contacting manufacturing representatives for help. He works until the issue is resolved. Routine winter inspection and adjustments went smoothly.", "date": "2023-12-08", "platform": "google", "department": "HVAC" }, { "author": "Frank Cushing", "rating": 5, "text": "This is to complement Intelligent Design. The folks they had working for them, mainly Mike and Marty in the lead with Jason, Alfonso and Alex in supporting roles did outstanding work in an efficient and timely manner. They were friendly, and were very respectful of our home while they performed their work. It was easy to discuss what needed to be done with them and they bent over backwards to accommodate anything we asked of them. The home office was also easy to work with and they were quickly responsive to our needs and in returning phone calls. All in all, a positive experience under a trying situation.", "date": "2023-12-08", "platform": "google", "department": "HVAC" }, { "author": "sharon c.", "rating": 5, "text": "Polite, professional, knowledgeable, Sammy and the whole crew are top notch. Quality mini split installed quickly and efficiently. Thank you!", "date": "2023-12-08", "platform": "google", "department": "General" }, { "author": "Chris Sugnet", "rating": 5, "text": "I recommend this company highly, everything was done as specified and on time. The install crew was excellent and very professional, and I appreciated the information Andrew provided before we contracted the install.", "date": "2023-12-06", "platform": "google", "department": "HVAC" }, { "author": "Jonathan Parch", "rating": 5, "text": "Michael did quality work repairing piping for our plumbing issue in the shower.", "date": "2023-12-05", "platform": "google", "department": "Plumbing" }, { "author": "Nick Berg", "rating": 5, "text": "We had Jacob Jameson over to our house to give us a quote on installing the Desert Shield Home System. First of all, the person that gives you your quote is the same person who sells you the system and the same person who installs it. He was very knowledgeable on how the install process will go. He was also very knowledgeable on the various products and services they offer. He spent about an hour at our house answering our questions. Best of all, at no point did it feel like he was pressuring us into making a decision right then and there. He allowed us the time we need to make a decision. I highly recommend Intelligent Design just based on my single interactions with Jacob.", "date": "2023-12-05", "platform": "google", "department": "HVAC" }, { "author": "david coryell", "rating": 5, "text": "Very very good. He is an excellent employee", "date": "2023-12-03", "platform": "google", "department": "General" }, { "author": "David Stone", "rating": 5, "text": "Great guy! Very helpful and professional.", "date": "2023-12-02", "platform": "google", "department": "General" }, { "author": "Ann LaDuke", "rating": 5, "text": "Great professional work! Jordan is polite and professional explaining all his work in detail!", "date": "2023-12-02", "platform": "google", "department": "General" }, { "author": "Peter Babin", "rating": 5, "text": "Michael was very professional & did an excellent job installing our new water heater.", "date": "2023-12-01", "platform": "google", "department": "HVAC" }, { "author": "Brittany Aungst", "rating": 5, "text": "Jared was able to come out and assist us with our plumbing needs the very next business day. The communication, professionalism, and quality of work was outstanding! We will definitely continue utilizing Intelligent Design (and specifically Jared) for our future projects as well. Highly recommend!", "date": "2023-11-29", "platform": "google", "department": "Plumbing" }, { "author": "Teresa Bird", "rating": 5, "text": "Todd was great! He was friendly, knowledgeable and very respectful. I highly recommend Intelligent Design. They have been great at response time, knowledgeable, and friendly.", "date": "2023-11-29", "platform": "google", "department": "General" }, { "author": "Steve Bush", "rating": 5, "text": "Jacob J was awesome, he had our drain working better than it did when we moved in.", "date": "2023-11-28", "platform": "google", "department": "HVAC" }, { "author": "jean vreyens", "rating": 5, "text": "Ben and Chris are a good team and work well together. On time and don\u2019t cut corners on the roofing side of this business side . They are detailed and send pictures and stay in contact with the home owner the whole way and let you know what is going on and what\u2019s needed .Nice team with these 2 guys .", "date": "2023-11-28", "platform": "google", "department": "HVAC" }, { "author": "Ralph Jameson", "rating": 5, "text": "They arrived as scheduled; did a very good job; answered my questions; scheduled another appointment for other things that needed to be done. I am very grateful for the service. Not much to show in a photo.", "date": "2023-11-27", "platform": "google", "department": "General" }, { "author": "Stephen Menke", "rating": 5, "text": "Very professional and did job well and with courtesy.", "date": "2023-11-26", "platform": "google", "department": "General" }, { "author": "brent johnson", "rating": 5, "text": "Kenny came out to do a second opinion on our ac that D&H stated it would cost $3,500. Kenny did a check and fixed it for $281 as the other place D&H miss diagnosed. Kenny did an excellent job and know everything works perfect. Thank you so much Kenny.", "date": "2023-11-23", "platform": "google", "department": "HVAC" }, { "author": "Rick AZ", "rating": 5, "text": "I would hire this company again. The gals in the office and my electrical guy, Brandon, were very easy and pleasant to work with. Cost was also reasonable compared to competitors. Get your three bids and you'll see. Thank you for taking good care of me on my short schedule and working in my custom needs.", "date": "2023-11-22", "platform": "google", "department": "Electrical" }, { "author": "Anissa Johnson", "rating": 5, "text": "I want to thank Intelligent Design for repairing our heating unit. We were quoted by another company who wanted 3500.00 to fix the problem the company had misdiagnosed it. They are a saving grace to use we can thank you enough. We appreciate that the Technician had the knowledge that he has \ud83d\ude0a Thank you so much", "date": "2023-11-21", "platform": "google", "department": "HVAC" }, { "author": "Travis Faught", "rating": 5, "text": "I highly recommend Intelligent Design for any of your plumbing or water needs. Their employee professionalism, trustworthiness, and timeliness exceeded my expectations and that\u2019s not easy to do. I was looking to get a whole home softwater system installed and came across Intelligent Design on google. I gave them a call and during the call they had an appointment setup for the next day. Before the time of the appointment I got a call from Joshua and he informed me he was on his way. Joshua was very professional and personable and after I walked him through what I was wanting, he gave me multiple options for me to choose from. I really appreciated that because he didn\u2019t try to just give me 1 option take it or leave it. I decided to go with a whole home soft water system purely based on how my interaction with Joshua went and I do not regret it one bit. When it came to the day of the installation I once again received a heads up call before Joshua and Zack showed up, I appreciate that due to the fact that I am someone who is constantly busy and I could plan around their arrival. When they showed up they immediately got to work and had the work completed in the time they said they would. Joshua tested the water and my family was able to have softer water that day. Thank you Joshua and Intelligent Design for the great product and service!", "date": "2023-11-20", "platform": "google", "department": "HVAC" }, { "author": "Colleen Bakewell", "rating": 5, "text": "I had dry wall repair and Manny was excellent. Friendly and went above and beyond to help me. I would highly recommend this business", "date": "2023-11-20", "platform": "google", "department": "General" }, { "author": "Walt Sobzak", "rating": 5, "text": "Great experience. They fixed my broken water main within a couple of hours of calling them. Very professional, friendly, and reasonably priced.", "date": "2023-11-15", "platform": "google", "department": "General" }, { "author": "Marisa Reed", "rating": 5, "text": "Jared listened to what I wanted to do.", "date": "2023-11-14", "platform": "google", "department": "General" }, { "author": "Elaine Beck", "rating": 5, "text": "I have used Intelligent Design a couple times now and they were very quick to get me scheduled and very professional! Amazing Service!!", "date": "2023-11-14", "platform": "google", "department": "General" }, { "author": "Laura Fleener", "rating": 5, "text": "My technician Jonathan was great. Explain things thoroughly and was very courteous and kind. It\u2019s hard to spend thousands of dollars on the repair. He made the blow much softer. Thank you, Jonathan.", "date": "2023-11-11", "platform": "google", "department": "General" }, { "author": "Brandy Groh", "rating": 5, "text": "We just had Joshua Z come and help Us with our water heater that was installed with a different company. We have been living with terrible smelling water for months now! He was able to walk us through the correct anode rod we need, how it will help eliminate the smell of the water, all warranty information, and was up front with all costs. We appreciate the transparency, and professional help! Thank you!", "date": "2023-11-10", "platform": "google", "department": "HVAC" }, { "author": "T. Gail Pritchard", "rating": 5, "text": "Jordan came out today to do our winter check of our heating/cooling system. As always, he was very professional, on-time, and answered our questions. We highly recommend Intelligent Design and be sure to ask for Jordan!", "date": "2023-11-10", "platform": "google", "department": "HVAC" }, { "author": "N E", "rating": 5, "text": "Mike was awesome and very helpful I recommend him 100 percent", "date": "2023-11-10", "platform": "google", "department": "General" }, { "author": "jesdan67", "rating": 5, "text": "I just had a quote from the project manager Peter Thomas and I was very pleased with his listening to what I need and coming up with the solution", "date": "2023-11-09", "platform": "google", "department": "General" }, { "author": "Laura Deloria", "rating": 5, "text": "We basically purchased the whole kit-n-caboodle for an AC system overhaul from Intelligent Design. Certainly the biggest purchase we've ever made outside of our actual home. We felt confident in doing so after the owner, Andrew, came to our home and, after a thorough system diagnostic by technician JP, sat with us and went over in understandable terms everything that was needed, available, and the options for restoring/replacement our system that hadn't been maintained since it was first installed when the house was built 16 years ago. There were several days and employees involved in the cleaning, sealing, and installation process and every employee involved was courteous, mindful, hard-working, and respectful of us and our house, which was not easy to maneuver around due to being lived in hard by our homeschooling family! The first day of install was performed by Alex, Andy, & Steve and they were amazing. It was a hot day, and these guys worked tirelessly and did an awesome job. At the next appointment, Lo & Adam did the cleaning/sealing of our ducts and system, and did an awesome, thorough job. Once that was completed, the system wouldn't turn back on, so they called out Michael Matthews, who was out within a couple hours and was able to discover a wiring issue which he resolved and got our system back on and running. The final install day, Alex, Andy, and Ben came out and did an amazing job finishing the install and cleaning up everything involved. Alex walked me through what they installed, explaining things in understandable terms, and showed where they had gone the extra step to clean away a bunch of debris in the area near our new unit. He went over the new fancy thermostat and how to use its functions. Since we were home during a bunch of the install, big coolers were brought out to keep our family comfortable during the times the AC would be down, as it was July and HOT. The hard work all these employees did in that heat was commendable and impressive. We're a few months in with our new system & unit, and we are very pleased. We look forward to a great relationship with Intelligent Design for years to come! Thanks to all!", "date": "2023-11-07", "platform": "google", "department": "HVAC" }, { "author": "Karol Hartmann", "rating": 5, "text": "I contacted Intelligent Design for a plumbing problem for which Jared Smith did a complete assessment of all four bathrooms. A couple days later, I lost the hot water from one of the water heaters and Jared returned to discover a complete failure of the original recirculating pump. Today he did a beautiful job installing a new pump and I'm so delighted to have found someone I can trust to handle plumbing problems when they occur. He's also coming back soon to replace a faucet for me, and I shall be happy to recommend both Jared himself, and the Intelligent Design people for great service!", "date": "2023-11-07", "platform": "google", "department": "HVAC" }, { "author": "Jeremy Lasman", "rating": 5, "text": "My mother recently asked me to write this review on her behalf for For Intelligent Design Plumbing because she wanted to share her outstanding experience with them. As a homeowner for many years, she has worked with numerous plumbers, but says this company is truly the best. She told me their technicians, especially Justin, Tyler, and Tyler, are absolute experts at diagnosing and repairing all kinds of plumbing issues. She was very impressed with their expertise and customer service. For any homeowner needing a plumber they can trust to solve any plumbing headache, she highly recommends calling For Intelligent Design. She will certainly be using them again for all future plumbing needs and suggesting them to all her friends and family too.", "date": "2023-11-07", "platform": "google", "department": "HVAC" }, { "author": "Kim Schlittenhart", "rating": 5, "text": "Very informative and friendly 5 stsrs", "date": "2023-11-06", "platform": "google", "department": "General" }, { "author": "Kirsten Wyman", "rating": 5, "text": "Ryan Sandoval was very professional, polite and explained in depth the problem and fixed the issue in a timely manner. Very impressed by Ryan.", "date": "2023-11-04", "platform": "google", "department": "General" }, { "author": "Debbie Bible", "rating": 5, "text": "Was very happy with Frank Medina, he was a very intelligent young man seems to be highly skilled, also Manny who they sent out for the drywall repair did an excellent job", "date": "2023-11-02", "platform": "google", "department": "General" }, { "author": "Debbie Stenson", "rating": 5, "text": "Inspection was very helpful including pictures of the issues and the parts were changed and cleaned up to almost new within 2 days.", "date": "2023-11-02", "platform": "google", "department": "General" }, { "author": "James W", "rating": 5, "text": "My water heater was serviced 2 months ago. I received a quote (by another ID rep) based on entire cord replacement. Brandon arrived on time and answered all my questions. After closer inspection, he determined that the existing cord only needed to be secured. Brandon brought my water heater to code and adjusted the fee accordingly. I appreciate having professional, reliable tradespeople available when I need them and ID hasn\u2019t disappointed me so far!! Many thanks!!", "date": "2023-11-01", "platform": "google", "department": "HVAC" }, { "author": "Martin Rodrick", "rating": 5, "text": "The absolute best experience in dealing with any Tucson business in 25 years! I can't imagine anyone having a negative experience from this company or its technicians! They have performed top-level work on plumbing, electrical and HVAC upgrades! This review is coming from one of the most scrutinizing critics.", "date": "2023-10-31", "platform": "google", "department": "HVAC" }, { "author": "Elaine", "rating": 5, "text": "Todd was personable professional, and informative which I appreciate.", "date": "2023-10-30", "platform": "google", "department": "General" }, { "author": "Mark Kornachuk", "rating": 5, "text": "Justin showed up and went right to work. Quality workmanship an professionalism the entire time along with explaining everything he was doing and even some things to be aware of in the future", "date": "2023-10-29", "platform": "google", "department": "General" }, { "author": "George Fonseca", "rating": 5, "text": "Ben and his team were outstanding. They knew exactly what they needed to do and their work product was outstanding. They worked great together. It is a pleasure working with a company that employs people of this caliber. Another great service call from Intelligent Design. Thanks a bunch!", "date": "2023-10-27", "platform": "google", "department": "HVAC" }, { "author": "Kristina Clark", "rating": 5, "text": "Jared did a great job. Everything was smooth and efficient. We will definitley use your services again!", "date": "2023-10-24", "platform": "google", "department": "General" }, { "author": "Rob Allen", "rating": 5, "text": "We contracted with Intelligent Design Air Conditioning, Plumbing, and Solar to clean out all our air conditions ducts, and to install a full house water filtration system. Our experience was exceptional. The duct cleaning went flawlessly, done neatly and respectful of our home and its contents. The installation of the filtration system was incredible. The technician, Ryan Sandoval, was beyond wonderful. He was professional, respectful of both us and our property. He kept us informed of the process along the way. He was working solo, so the job took a bit longer than expected, but we knew what was going on every step of the way. When the job was finished, our yard was put back just like it was before the work was started. Ryan is an asset to the company, with a work ethic that is impeccable. Ryan took the time to answer our questions, even when had to repeat. I would recommend hiring Intelligent Design very much, and if you get Ryan to do the job, all will be just as you desire.", "date": "2023-10-24", "platform": "google", "department": "HVAC" }, { "author": "Sabrina Donaldson", "rating": 5, "text": "Our AC went out on Friday evening and JP Pratt was the technician on call who showed up. I cannot say enough good things about not only his professionalism but also his humble and caring demeanor. After finding out we would have to wait through the weekend for a part, he went above and beyond to try and make it right by running back to the shop to provide us with mobile AC\u2019s. Once the part was in he made us a priority and had our AC back up and running within a couple hours. We greatly appreciate and respect his effort to ensure our family was comfortable and we were! JP definitely exceeded our expectations!", "date": "2023-10-23", "platform": "google", "department": "HVAC" }, { "author": "John Heard", "rating": 5, "text": "We are thankful we found Intelligent Design to service our heating and air conditioning units for the last three years. They have been able to fix a problem that three other companies could not figure out. Technicians are very polite and knowledable. I highly recommend them.", "date": "2023-10-23", "platform": "google", "department": "HVAC" }, { "author": "Dale Edlefson", "rating": 5, "text": "Brandon is awesome! He worked hard and answered all my questions.", "date": "2023-10-21", "platform": "google", "department": "General" }, { "author": "Beverly Lindgard", "rating": 5, "text": "James came out to check storm/hail damage to my A/C condenser unit. He was very pleasant and explained everything in detail. We were happy that we called your company. He is a definite asset to your company. Thank you very much.", "date": "2023-10-20", "platform": "google", "department": "General" }, { "author": "Pat Japenga", "rating": 5, "text": "Jared came 3 times to do some extensive plumbing updates on my house that had sprung a leak while I was out of town. He was very knowledgable and gave good advice about how to protect my house from leaks in the future. He was easy to schedule, and kept me apprised of his arrival time. Tyler came with him the last day to help wrap things up.", "date": "2023-10-18", "platform": "google", "department": "Plumbing" }, { "author": "Bryan S", "rating": 5, "text": "Jordan Oliver from Intelligent Design provided great service! Jordan was very knowledgeable and explained everything in detail to us! Highly recommend his services!", "date": "2023-10-18", "platform": "google", "department": "General" }, { "author": "Lori Noirot", "rating": 5, "text": "Jordan was so respectful and curious!! He took the time to answer all of our questions!", "date": "2023-10-17", "platform": "google", "department": "General" }, { "author": "Dina C", "rating": 5, "text": "Super happy with the service.", "date": "2023-10-16", "platform": "google", "department": "General" }, { "author": "Classy Lady", "rating": 5, "text": "Jared and Shayne did a fantastic above and went above and beyond to fill the hole in the wall and insulate the pipe after installing a much needed PRV. Very reasonable price as well! Will use them again when needed. - sincerely a very happy customer", "date": "2023-10-14", "platform": "google", "department": "General" }, { "author": "Dorothy West", "rating": 5, "text": "We had a new HVAC system installed by intelligent design about a month ago. I had some questions about the new thermostat and Michael came out to help me. He let me know half an hour before his arrival and was right on schedule. He was very friendly and professional addressing my concerns. Everything was fine and no maintenance or anything needed. Very happy with the service!", "date": "2023-10-12", "platform": "google", "department": "HVAC" }, { "author": "Sharif Elguindi", "rating": 5, "text": "Brandon Hicks was extremely professional and communicated everything so clearly. Fantastic service!", "date": "2023-10-12", "platform": "google", "department": "General" }, { "author": "Claudia Renteria", "rating": 5, "text": "Communication was great!!", "date": "2023-10-11", "platform": "google", "department": "General" }, { "author": "Donna Wigginton", "rating": 5, "text": "My primary concern was to have an evaluation of work done on an attic leak in garage and a toilet that was installed. When I called, I was told that Woods plumbing merged with Intelligent Design 2 yrs ago. Websites need to be updated or removed. Ryan was very punctual, very specific about what he was going to do and why, and very respectful. The toilet was found defective and proceeded to install another new one. A supervisor checked out Ryan's work and found everything correctly done without any leaks. I did appreciate not being charged for time spent retrieving more equipment and not charged for a 2nd trip when the camera failed through no fault of Ryan. Donna Wigginton", "date": "2023-10-11", "platform": "google", "department": "Plumbing" }, { "author": "Kendra Mantei", "rating": 5, "text": "Quality fetches a higher price, and I am willing to pay appropriately for higher quality. I worked with Jacob, and he far exceeded my expectations. He was polite, professional, honest, punctual, and communicated clearly. My repairs were done right the first time, and appear they will outlast the warranty 10-fold. When a trainee in the office made a minor mistake on my scheduling & invoice, Jacob expertly resolved the concern with kindness and professionalism. These guys aren\u2019t the cheapest; they are THE BEST. Their prices are appropriate market rate for excellence. If time is money & quality is paramount, hit the button & call Intelligent Design.", "date": "2023-10-06", "platform": "google", "department": "HVAC" }, { "author": "Dorothy French", "rating": 5, "text": "Great and fast service and the tech was awesome \ud83d\udc4d", "date": "2023-10-05", "platform": "google", "department": "General" }, { "author": "Jim Tucker", "rating": 5, "text": "Work was done well and promptly in a reasonable amount of time.", "date": "2023-10-02", "platform": "google", "department": "General" }, { "author": "Alice Ledford", "rating": 5, "text": "Came out, started to figure out what happened. Came have the morning to fix the problem. Very professional and friendly.", "date": "2023-10-01", "platform": "google", "department": "General" }, { "author": "Jacquelyn Power", "rating": 5, "text": "The entire team has been professional and so polite. The workmanship is excellent. I would recommend this company to my friends.", "date": "2023-09-28", "platform": "google", "department": "General" }, { "author": "Zachary Kays", "rating": 5, "text": "They are always there for me when needed. Any time I have an emergency in my home, Intelligent Design is the only company I think of. Will be using them for years to come.", "date": "2023-09-28", "platform": "google", "department": "General" }, { "author": "Kathleen Van Reusen", "rating": 5, "text": "Alex and Brandon were the two AC installers and were great. They were professional, courteous, and efficient. Job well done", "date": "2023-09-27", "platform": "google", "department": "HVAC" }, { "author": "Ron Williams", "rating": 5, "text": "Jacob is awesome and has fixed all the plumbing in our house. He is a quick and efficient worker that pays attention to details. He leaves the work space better than when he arrives. Good communicator.", "date": "2023-09-26", "platform": "google", "department": "HVAC" }, { "author": "Laurie Haskett", "rating": 5, "text": "Besides their absolute professionalism and expertise, these are some of the most pleasant, friendly workmen we have ever experienced. Great company that delivers exactly what they promise and then some!", "date": "2023-09-25", "platform": "google", "department": "HVAC" }, { "author": "Golda Lloyd", "rating": 5, "text": "Jordan with Intelligent Design was friendly and spoke to my level when explaining what was happening with my AC. He was professional in his approach and quick to finish.", "date": "2023-09-24", "platform": "google", "department": "HVAC" }, { "author": "Joseph Carter", "rating": 5, "text": "Exceptional professional, knowledgeable and friendly service from Jared, the plumber we normally request. Other departments seem fine. Pricing is in line or at times slightly above others, but we are fine with that as long as the actual technician is receiving the bulk of that as reward for superior performance and attracting more clientele. Lately the scheduling dept's communication within itself seems to be a little confused with the right hand not aware of what the left is doing, but we overlook that as the actual service remains better than that we have experienced elsewhere in our twenty plus years in Tucson.", "date": "2023-09-21", "platform": "google", "department": "HVAC" }, { "author": "David Carnahan", "rating": 5, "text": "The technician was kind, courteous and friendly. He made things look easy and wasn't here long. Well done Elijah!!\ud83d\udc4d\ud83d\udc4d", "date": "2023-09-20", "platform": "google", "department": "General" }, { "author": "Thaddeus Semon", "rating": 5, "text": "I cannot recommend Joshua and Intelligent Design highly enough! Very kind and professional, not pushy, on time and amazing quality of work. Very trustworthy too!", "date": "2023-09-19", "platform": "google", "department": "General" }, { "author": "James Orr", "rating": 5, "text": "Ryan Sandoval has exceptional people skills and was able to solve our plumbing issues. Thank you!", "date": "2023-09-19", "platform": "google", "department": "Plumbing" }, { "author": "John Kopplin", "rating": 5, "text": "He did a good job draining the hot water tank and inspecting other plumbing. Some recommendations for faucet replacements and water filtering seemed overly pricey!", "date": "2023-09-19", "platform": "google", "department": "HVAC" }, { "author": "Ernest Garcia", "rating": 5, "text": "I was just changing my filter but I blew out a fuse the tech know it right away! He made it work with in minutes", "date": "2023-09-16", "platform": "google", "department": "General" }, { "author": "Karen Hatch", "rating": 5, "text": "My family and I were victims (and I do not use that word lightly) of Tucson solar Pro. We, along with at least 40 other families, were left with a partially completed solar system and nowhere to turn. We contacted several solar companies to try and help resolve our issue and complete our project. Again, and again we were dismissed as our situation was quite messy and other companies frankly did not want to tackle the mess of a partially completed project. We also lack paperwork and documentation regarding our project as it was never provided to us by Tucson solar pro. Matt came out to our house and evaluated our project for free. He did what he could to try and get it up and running immediately, but ran into issues with transferring our SolarEdge system to his company. In the midst of dealing with this chaotic mess I was finishing grad school, pregnant, then had my first child, and started a new job and a new career. I was struggling to find the motivation and time to resolve our issue. Matt worked with our loan company and our family to finally get our system up and running. He was incredibly easy to work with - knowledgeable, empathetic and communicative. We now have a working solar system after almost 2 years. Thank you so much to this company and specifically to Matt for all you have done to help us survive this situation.", "date": "2023-09-16", "platform": "google", "department": "HVAC" }, { "author": "Gil Quintanilla", "rating": 5, "text": "Alex and Alex were outstanding in their work and friendliness. They installed a mini split with care and they made sure to inform me of ever I need to know going forward with the new unit. Great job. You can\u2019t go wrong with these guys.", "date": "2023-09-15", "platform": "google", "department": "General" }, { "author": "Terry O'Regan", "rating": 5, "text": "Super nice guy, highly professional", "date": "2023-09-14", "platform": "google", "department": "General" }, { "author": "Nathan Carroll", "rating": 5, "text": "JP fixed my air handler and updated the wiring so the overall system was improved. Professional, knowledgeable, and courteous . Thanks!", "date": "2023-09-14", "platform": "google", "department": "General" }, { "author": "James Kidd", "rating": 5, "text": "Jacob was great! I highly recommend this group. Very professional.", "date": "2023-09-14", "platform": "google", "department": "HVAC" }, { "author": "chris Ashford", "rating": 5, "text": "Brandon and Hector did a great job of explaining electrical to me. I would recommend Hector and Brandon with this company for the electrical side of the business.", "date": "2023-09-13", "platform": "google", "department": "Electrical" }, { "author": "Gideon Bland", "rating": 5, "text": "Jordan was awesome! Explained everything and helped us get our next appointment set up. Great guy.", "date": "2023-09-12", "platform": "google", "department": "General" }, { "author": "Leesajean Penton", "rating": 5, "text": "Kyle went above and beyond making sure that our AC unit was working properly.", "date": "2023-09-11", "platform": "google", "department": "HVAC" }, { "author": "Beth Joseph", "rating": 5, "text": "ID has the most respectful professionals in the industry. Always polite, hardworking, and communicates well.", "date": "2023-09-09", "platform": "google", "department": "General" }, { "author": "Shawna Matteson", "rating": 5, "text": "We recently bought a new range to replace the older one that died. During installation we discovered the gas line to the kitchen range was run up through the kitchen floor about 5\u201d from the wall, which pushed the new range out way too much. We called Intelligent Design and they sent Joshua who was terrific! He moved the line to the wall so the range could be pushed almost flush to the wall. I regained an extra 4\u201d-6\u201d of kitchen floor and walking space. Yay!", "date": "2023-09-08", "platform": "google", "department": "HVAC" }, { "author": "Connie Jamison", "rating": 5, "text": "Jared was friendly, checked everything and recommended what was needed, no hard selling! Thanks", "date": "2023-09-08", "platform": "google", "department": "General" }, { "author": "Patricia DeBoe", "rating": 5, "text": "Jacob was wonderful. He was prompt, professional, and was an excellent communicator. Intelligent Design will always get my business with this caliber of service!", "date": "2023-09-07", "platform": "google", "department": "HVAC" }, { "author": "Aly Elezaby", "rating": 5, "text": "Last week, I had two managers come by and diagnose the design-related issue. Today Alex came by and added a return register to solve the issue. I appreciate it and hope this will fix the issue.", "date": "2023-09-05", "platform": "google", "department": "General" }, { "author": "Darlene Brady", "rating": 5, "text": "Excellent customer service! Joshua was super friendly and fully explained the process for inspecting and cleaning plumbing lines, installing a yard clean out and relining a cracked section of pipe. He was always on time, kept me informed of progress, cleaned up after the work was completed, and obviously takes pride in his work. And he\u2019s cheerful about it! I couldn\u2019t ask for more.", "date": "2023-09-05", "platform": "google", "department": "HVAC" }, { "author": "Arcie Hanna", "rating": 5, "text": "Had a plumbing leak under mobile home. They came out promptly and made the repairs. This is a rental which meant I might have had to put Tenants in a hotel. It was also after hours on a Saturday. I have been very pleased with this company as this is not the first time they have helped me out.", "date": "2023-09-03", "platform": "google", "department": "Plumbing" }, { "author": "Elaine", "rating": 5, "text": "Todd was our man! He can out at 8 pm on a Saturday night when I noticed our AC leaking - me being a relatively new home owner and not knowing much about AC it was very concerning. He was friendly, informative, honest, went above and beyond and our cats loved him! He get 5 stars for sure- and we will ask for him next time we need help! The best experience we could have hoped for! I hope this company treats him well cause he is an excellent technician and great customer service. Thank you very much again for coming out on such short notice and on a holiday weekend!", "date": "2023-09-03", "platform": "google", "department": "HVAC" }, { "author": "Mike Bender", "rating": 5, "text": "Jeremy of Intelligent Design was courteous, professional, and prompt, and, most importantly, fixed my air conditioner quickly.", "date": "2023-09-02", "platform": "google", "department": "General" }, { "author": "Ken Hall", "rating": 5, "text": "Alex and his team did a superb job under hot and trying conditions. Made me glad I called on your company . Way down the road , when I need re-roofing or mini-split work I will not hesitate to use your services again. .", "date": "2023-08-31", "platform": "google", "department": "Roofing" }, { "author": "Mary Mingo", "rating": 5, "text": "Very thorough and responsive. Answered all my questions easy to understand.", "date": "2023-08-31", "platform": "google", "department": "General" }, { "author": "Christopher Carroll", "rating": 5, "text": "Great customer service from tech, JP. Nice to find someone you can trust.", "date": "2023-08-31", "platform": "google", "department": "General" }, { "author": "Warthog", "rating": 5, "text": "I would like to thank Intelligent design David Porter for coming out to inspect my roof. He was very honest and professional and very detailed in my needs. Even though they were booked for months his crew came out and did my repairs the very next day. I highly recommend Intelligent design for all your home maintenance needs", "date": "2023-08-31", "platform": "google", "department": "Roofing" }, { "author": "Martha De Velasco", "rating": 5, "text": "JP Pratt is very knowledgeable,professional and friendly. We have worked with him in the past and he always explains the issues and resolves them.", "date": "2023-08-29", "platform": "google", "department": "General" }, { "author": "Mark Antoniotti", "rating": 5, "text": "Michael did a great job! He was very professional and informative.", "date": "2023-08-29", "platform": "google", "department": "General" }, { "author": "Eric S", "rating": 5, "text": "JP was very thorough and professional. I had him inspect the entire HVAC system on a 6 month old home. He managed to find issues that the home builder and my original home inspector missed. Would definitely hire him again!", "date": "2023-08-25", "platform": "google", "department": "HVAC" }, { "author": "Aida Alday", "rating": 5, "text": "He was extremely efficient and was very courteous informing us before he did anything. Highly recommend him.", "date": "2023-08-25", "platform": "google", "department": "General" }, { "author": "Sofia Ruiz", "rating": 5, "text": "Elyjah is very patience and profesional. Thank you for taking the time to explain us about our options", "date": "2023-08-25", "platform": "google", "department": "General" }, { "author": "Lenora Gill", "rating": 5, "text": "Magnum was very friendly and informative. Hope he returns to do work again at my home.", "date": "2023-08-25", "platform": "google", "department": "General" }, { "author": "A M", "rating": 5, "text": "James got my problem resolved!! He walked in heard how my almost brand new system sounded and instantly knew there was an issue. He correctly diagnosed the issue and spent hours painstakingly ensuring that it was fixed and wouldn\u2019t reoccur again. I barely knew he was here until he asked me to turn it on and the system began cooling better than it ever has before. James was extremely professional and responsive and really spent the time to make sure he got it right. Really amazing work. Thank you so much James you took a customer from worried to confident in just a few hours and I really appreciate you", "date": "2023-08-24", "platform": "google", "department": "General" }, { "author": "TRINA SUMMERS", "rating": 5, "text": "Alex and Sammy were so awesome since they had some issues with the flooring under the blower. Totally professional and would HIGHLY recommend", "date": "2023-08-23", "platform": "google", "department": "General" }, { "author": "Mo Mosley", "rating": 5, "text": "I've had 2 techs for my AC, Jordan and Michael. Both very knowledgeable. Personable and dog friendly .", "date": "2023-08-23", "platform": "google", "department": "HVAC" }, { "author": "jodie piccioli", "rating": 5, "text": "Very polite and informative", "date": "2023-08-23", "platform": "google", "department": "General" }, { "author": "Alizah Younas", "rating": 5, "text": "Keeps our office cool when we need it the most! Their regular maintenance service is always on time, and the techs are friendly.", "date": "2023-08-23", "platform": "google", "department": "General" }, { "author": "Daniel Gould", "rating": 5, "text": "Chris helped me to understand what was going on in the loan process and also the roof aspect.Professional", "date": "2023-08-21", "platform": "google", "department": "Roofing" }, { "author": "James Kidd", "rating": 5, "text": "Elijah was very professional friendly and took the time to explain everything. Job well done.", "date": "2023-08-21", "platform": "google", "department": "General" }, { "author": "Rachel Marshall", "rating": 5, "text": "This is the second time I have used this company's service. They are so knowledgeable and meticulous in their repairs. They are professional and respectful. I can't say enough good things about them. I will continue to use them and no other.", "date": "2023-08-21", "platform": "google", "department": "General" }, { "author": "Pamela Fenske", "rating": 5, "text": "Ryan was amazing, he was honest, helpful and professional.", "date": "2023-08-20", "platform": "google", "department": "General" }, { "author": "James Rubio", "rating": 5, "text": "Excellent service and professional staff - the entire installation was completed ahead of schedule. The crew that came were extremely polite and helpful. They absolutely earned 5 stars.", "date": "2023-08-20", "platform": "google", "department": "General" }, { "author": "Harold Butler", "rating": 5, "text": "Great people- very knowledgeable and professional", "date": "2023-08-19", "platform": "google", "department": "General" }, { "author": "Amanda Curtis", "rating": 5, "text": "So glad I can support a locally owned family business.", "date": "2023-08-19", "platform": "google", "department": "General" }, { "author": "Leslie Krenik", "rating": 5, "text": "Matt us one of the best!!! Always one step ahead of the problem!", "date": "2023-08-18", "platform": "google", "department": "General" }, { "author": "Robert Anderson", "rating": 5, "text": "I cannot speak highly enough about the service I received from Intelligent Design Air Conditioning. When my ac went out I call them, they were at my house within 2 hours. I had an almost 40 year old unit on my roof that had finally died on me. Within 36 hours Intelligent Design Air Conditioning had a crane in my front yard dropping a new unit onto my house. Total lifesaver!!!", "date": "2023-08-18", "platform": "google", "department": "HVAC" }, { "author": "Michael Yaeger", "rating": 5, "text": "Jared came to do a plumbing inspection. Was thorough, took photos of each item, and showed me the condition of each fixture. Provided a list of recommended actions, with costs, and explanations of cost/benefits to each choice.", "date": "2023-08-18", "platform": "google", "department": "HVAC" }, { "author": "Cath", "rating": 5, "text": "We have used this company twice over the last 7 years. I called them at 8 am this morning that our AC had gone out. They came same day in the throws of the summer heat and had it repaired by 4 pm. They were very responsive and flexible and communicative. I will definitely use this company again if we have more AC issues.", "date": "2023-08-17", "platform": "google", "department": "HVAC" }, { "author": "Melvin Young", "rating": 5, "text": "This Melvin Young want to thank Steven castillo,Alex,Alex, and Chris for a job well done in a very professional manner. They were a wonderful team.", "date": "2023-08-16", "platform": "google", "department": "General" }, { "author": "Caroleen Young", "rating": 5, "text": "Intelligent design has been servicing our A/C for over 10 years and they have become like family. When our upstairs A/C unit stopped blowing cold air we called them in the morning and they had someone out in 2 hours to inspect it and fortunately he had the part we needed and he replaced it and we had cold air again.", "date": "2023-08-16", "platform": "google", "department": "HVAC" }, { "author": "Seth Tanner", "rating": 5, "text": "This review is for Tyler Weaks. He helped fixed an electric line I cut! He was great! He responded fast and was super courteous. My customer was happy as well. He\u2019s a good dude. Respect.", "date": "2023-08-16", "platform": "google", "department": "Electrical" }, { "author": "Alejandro Edwards", "rating": 5, "text": "Great people- very knowledgeable and professional", "date": "2023-08-15", "platform": "google", "department": "General" }, { "author": "Albert May", "rating": 5, "text": "Great place and the workers are very friendly and well mannered. Aside from that the best deals on Air Conditioning units\ud83d\ude2e\ud83d\ude00:thumbs_up_sign: ...", "date": "2023-08-14", "platform": "google", "department": "HVAC" }, { "author": "Jack Bell", "rating": 5, "text": "Intelligent Design Air Conditioning is a great resource for homeowners for one of the most expensive systems in the home. I have worked with them 4 times in various ways and with different properties and have been grateful for their honesty and integrity as well as their skilled service and great customer care. Intelligent Design Air Conditioning is the only HVAC company I can wholeheartedly recommend and know that whoever I am referring will be well very taken care of and only provided the services and equipment truly needed for the job. Thank you Intelligent Design Air Conditioning!!", "date": "2023-08-13", "platform": "google", "department": "HVAC" }, { "author": "Tim Baranski", "rating": 5, "text": "Condenser fan came of the motor shaft with minimal damage. The tech, James Cavanaugh. Talked me through various solutions in an honest and technical way to help me make the proper decision. Very grateful.", "date": "2023-08-13", "platform": "google", "department": "General" }, { "author": "Trindade Manny", "rating": 5, "text": "This was my first time calling Intelligent Design. From the initial conversation to to schedule the visit to the technician\u2019s inspection, I can confidently recommend this company. Michael Matthews arrived in the scheduled time window and assessed my system. This was supposed to be a second opinion since I\u2019ve got a maintenance contract with a competitor; however, the Michael\u2019s service and expertise were top notch and superior in every aspect when compared against the company I currently use. Needless to say, I am switching to Intelligent Design and will request Michael specifically. Thanks again for listening to my concerns and taking care of me!", "date": "2023-08-12", "platform": "google", "department": "HVAC" }, { "author": "Tabitha Francis", "rating": 5, "text": "I have several business associates who use Intelligent Design Air Conditioning for their air conditioning needs, I will be using them for all AC repair needs moving forward!", "date": "2023-08-12", "platform": "google", "department": "HVAC" }, { "author": "Bruce Cochrane", "rating": 5, "text": "They replaced a leaking outdoor faucet. I was pleased that he used a faucet that in future can have its washer replaced or even be replaced entirely, without further soldering. However he splashed flux or something onto the wall, and this won't come off with regular detergent. It will be a very expensive repair if the house has to be repainted because of this!", "date": "2023-08-12", "platform": "google", "department": "HVAC" }, { "author": "Ronnie Herbert", "rating": 5, "text": "Keeps our office cool when we need it the most! Their regular maintenance service is always on time, and the techs are friendly.", "date": "2023-08-11", "platform": "google", "department": "General" }, { "author": "Michael Welch", "rating": 5, "text": "Intelligent Design Air Conditioning does our bi-annual system checkup. They are a wonderful, family owned business. They provide an excellent service and stand behind their work. I have referred them to many others, and will continue to do so.", "date": "2023-08-11", "platform": "google", "department": "General" }, { "author": "Rolando Kane", "rating": 5, "text": "They are very honest.!!", "date": "2023-08-10", "platform": "google", "department": "General" }, { "author": "Julia Weakley", "rating": 5, "text": "We had a great experience with an Intelligent Design. We had a ceiling leak of unknown origin. Jordan came out quickly and was able to diagnose a water pipe leak. Justin was able to fix the problem quickly. Both provided excellent customer service. We will be using Intelligent Design for our future HVAC and plumbing needs.", "date": "2023-08-09", "platform": "google", "department": "HVAC" }, { "author": "Candice Pike", "rating": 5, "text": "We woke up to no heat today. Justin at Intelligent Design Air Conditioning arrived mid morning and by about noon we have heat!! Very efficient, friendly and professional!! The estimated cost is quite reasonable. We will definitely recommend Intelligent Design Air Conditioning to anyone looking for help with heat or A/C. Already planning to have them back to check on the A/C before we turn it on this year.", "date": "2023-08-08", "platform": "google", "department": "HVAC" }, { "author": "Joseph Miller", "rating": 5, "text": "Intelligent Design Air Conditioning provided excellent advice about what we needed when we replaced our air conditioner plus they are very competively priced. Alex was super knowledgeable and we have been very happy with our new Carrier product. Its quiet and efficient. Staff on their team are also very experienced and pleasant like Alex. Highly recommend their company.", "date": "2023-08-08", "platform": "google", "department": "HVAC" }, { "author": "Angel Wortman", "rating": 5, "text": "Great Company to work with very honest and gave clear steps for my needs. I would use them again in the future.", "date": "2023-08-08", "platform": "google", "department": "General" }, { "author": "James Fitch", "rating": 5, "text": "Love these guys! They don't try to sell you won't you don't need. They are very thorough, honest and do a great job. We had a bad experience with Cummings plumbing that wanted us to buy a whole new A/C and we're dishonest about things. Intelligent Design Air Conditioning was very honest and realized what happened and turned out just to be the thermostat. Saved us over $3,000. I will always be thankful for that.", "date": "2023-08-08", "platform": "google", "department": "Plumbing" }, { "author": "Jennifer Mendoza", "rating": 5, "text": "These guys know what their doing..", "date": "2023-08-08", "platform": "google", "department": "General" }, { "author": "Nicholas Palmer", "rating": 5, "text": "Excellent and quick service! Honest and reliable. I've been a customer for over two years and have always been extremely satisfied with their service and prices.", "date": "2023-08-07", "platform": "google", "department": "General" }, { "author": "Sharon Cherry", "rating": 5, "text": "Intelligent Design Air Conditioning is always professional and thorough. They keep us cool in the summer and warm in the winter!", "date": "2023-08-07", "platform": "google", "department": "General" }, { "author": "Tiffany Smith", "rating": 5, "text": "We replaced our swamp cooler with AC from Intelligent Design a few years ago. It works great and service including our annual check this week have been excellent. Eli was great! Communicated what time he would be arriving and answered all of our questions. Very friendly and professional service.", "date": "2023-08-06", "platform": "google", "department": "HVAC" }, { "author": "Ken Kenegos", "rating": 5, "text": "It was one of those days making him late, least that is what I think.", "date": "2023-08-05", "platform": "google", "department": "General" }, { "author": "Mary Martella", "rating": 5, "text": "Brandon was fantastic. He was very thorough and explained everything he did and that I needed.", "date": "2023-08-04", "platform": "google", "department": "General" }, { "author": "E. Duff", "rating": 5, "text": "Had a shower that wouldn't stop running. They were able to come out quickly and fixed the problem. Ryan was very knowledgeable and did a good, clean job of repairing our shower. Would definitely call them again!", "date": "2023-08-03", "platform": "google", "department": "General" }, { "author": "William Simpson", "rating": 5, "text": "Justin did a great job with my water service line! They worked quickly and did a great job. Plus, they only needed to turn off the water for a short period of time.", "date": "2023-08-02", "platform": "google", "department": "General" }, { "author": "Laurel Hizer", "rating": 5, "text": "Very knowledgeable, polite, timely and friendly technician", "date": "2023-08-02", "platform": "google", "department": "General" }, { "author": "Elizabeth Herron", "rating": 5, "text": "We all hope to never need AC service, but if that dreaded need happens on the 3rd consecutive record breaking heat warning Tucson day, you\u2019ll be lucky if you\u2019ve intelligent Designs\u2019 phone number handy..", "date": "2023-08-01", "platform": "google", "department": "HVAC" }, { "author": "John Crider", "rating": 5, "text": "James came out when my AC failed to start. Instead of just replacing the start up capacitor, he checked the entire unit. Honest and friendly, he made sure we were completely taken care of. Great service.", "date": "2023-07-31", "platform": "google", "department": "HVAC" }, { "author": "Colleen Vance", "rating": 5, "text": "The technician, Sam Tole, was prompt, courteous, and professional. He answered all of questions regarding smart thermostats and gave me suggestions on how to have my AC equipment run more efficiently.", "date": "2023-07-30", "platform": "google", "department": "HVAC" }, { "author": "George Minegishi", "rating": 5, "text": "Had Intelligent Design out previously to correct an issue with our Nest thermostat and they did a great job. It had been awhile since our last A/C service call so we called them and scheduled an appointment. Kyle B came out and did an excellent job and was exceptionally thorough! No hesitation to call them in the future or recommend them to friends.", "date": "2023-07-29", "platform": "google", "department": "General" }, { "author": "Janice Scheib", "rating": 5, "text": "Our technician, Magnum, was very professional, friendly. He was prompt and on time. I would call Intelligent Design again.", "date": "2023-07-28", "platform": "google", "department": "General" }, { "author": "Jana Clark", "rating": 5, "text": "All the plumbers we have gotten from Woods plumbing have been very fast and professional they are all very knowledgeable and I try to use this company whenever we have a leak.", "date": "2023-07-28", "platform": "google", "department": "Plumbing" }, { "author": "Jim Avis", "rating": 5, "text": "June 28, 2023 Thanks for sending Tyler Weaks to do my electrical inspection today !! He was prompt in scheduling and arriving at the agreed time. His courteous attitude and professional manner were greatly appreciated by my wife and me ! Your integrity and consistency, as a company, will continue to draw my business ! Thanks Intelligent Design !!! Jim A. I was totally amazed at the amount of knowledge Charlie had of the system and the operating parameters !! He's a credit to your company and the A/C industry !! Please send him again !!! Jim A. Once again, Charles came by and really took care of business !!! Hope to see him again next time !!! Thanks Intelligent Design !!! ( : Jim A. Feb 2022 : JP has continued to uphold the excellent service standards that I have come to expect from Intel Des !!! He is very professional and treats our system as though it was his own. Bring on the summer !! \ud83d\ude0e You guys are the Best ! Keep it comin' ... Jim A.", "date": "2023-07-28", "platform": "google", "department": "Electrical" }, { "author": "Felix Morales", "rating": 5, "text": "Very professional staff", "date": "2023-07-27", "platform": "google", "department": "General" }, { "author": "David D", "rating": 5, "text": "The team was nice, friendly, professional and thorough. They did a great job! The best testimonials are from my 4 dogs who gave them a pawesome review with kisses and tail wags \ud83d\ude01\ud83d\udc36\ud83d\udc36\ud83d\udc36\ud83d\udc36\ud83d\udc3e", "date": "2023-07-27", "platform": "google", "department": "General" }, { "author": "Lisa Reffler", "rating": 5, "text": "New air conditioning system 3 weeks ago and the issue was the fan would not shut off Todd Tracy was the technician that arrived after others came by and with Todds experience he solved the problem and fixed it. He was professional and knowledgeable He is a great asset to their company Thank you Todd", "date": "2023-07-27", "platform": "google", "department": "HVAC" }, { "author": "Lynne Flower", "rating": 5, "text": "We have been extremely pleased with our service from this company. Kristopher has gone above and beyond to assist us in installing an on demand hot water heater. We would highly recommend this company and will continue to do business with them.", "date": "2023-07-25", "platform": "google", "department": "HVAC" }, { "author": "Jt Timmons", "rating": 5, "text": "Have used Intelligent design several times, always above & beyond service, very timely no complaints. Had the owner out and on top of my roof in 107* heat at 2 in the afternoon as they were extremely busy that day.", "date": "2023-07-25", "platform": "google", "department": "HVAC" }, { "author": "Mike M Moreno", "rating": 5, "text": "Magnum came out to review our families AC. He is incredible to work with. He gave us a clear idea of where it is in terms of its life, what we need, and how they could help. I didn\u2019t feel like I was getting presented services I didn\u2019t understand and \u201cneeded.\u201d Great service and professionalism!", "date": "2023-07-24", "platform": "google", "department": "HVAC" }, { "author": "Brent Michelson", "rating": 5, "text": "Magnum was great. Professional and willing to explain everything.", "date": "2023-07-24", "platform": "google", "department": "General" }, { "author": "Stephen Goudinoff", "rating": 5, "text": "Friendly and knowledgeable. Helped with condensation issues and shared valuable info about my thermostats power supply.", "date": "2023-07-21", "platform": "google", "department": "General" }, { "author": "Juan Gavi\u00f1o", "rating": 5, "text": "Samuel was excellent. He was very concise and detailed. I'm so impressed with you guys. It's mid summer and you got to our issue in 2 days. They called me to tell the status of my service call, and even though they ran late (cannot blame them, it's Arizona) they got to me and took care of us. Glad I choose them instead of the others.", "date": "2023-07-21", "platform": "google", "department": "General" }, { "author": "Robert Miranda", "rating": 5, "text": "I had a 15 year old water heater, fail on me. As it leaked water into the closet, I called around and found Woods Plumbing by intelligent design. They were very responsive, arrived quickly and changed out the water heater with updated attachments. I appreciate the service and quality customer service. Thank you.", "date": "2023-07-20", "platform": "google", "department": "HVAC" }, { "author": "Stambackseptic StambackSeptic", "rating": 5, "text": "Magnum was very professional. Took a lot of time explaining everything and showing me everything that was bad with my system. Highly recommend this company and Magnum.", "date": "2023-07-19", "platform": "google", "department": "General" }, { "author": "Jennifer Parod", "rating": 5, "text": "Sam T. was our technician. He was in time, great at communicating with us on what was needed for our system. He answered all of my questions, and took pictures, and explained in detail. He went above and beyond in many areas for us! Would be happy to have Sam as our technician again!", "date": "2023-07-17", "platform": "google", "department": "General" }, { "author": "Rex Stouffer", "rating": 5, "text": "Jordan was great. On time, professional and informative. Very happy with this company. Would highly recommend.", "date": "2023-07-16", "platform": "google", "department": "General" }, { "author": "Ryan Shoemaker", "rating": 5, "text": "Terry Shank was fantastic. He made sure we understood everything going on with our system, showed us pictures so we knew he was being straightforward and honest, and recommended several options to us. Definitely one of the best technicians I\u2019ve had the pleasure of working with for anything. Intelligent Design obviously attracts the best of the best.", "date": "2023-07-15", "platform": "google", "department": "HVAC" }, { "author": "Barbara Souvey", "rating": 5, "text": "We had a water leak in our wall and Justin worked relentlessly to find the problem until 9:00 that night - then returned the next morning to solve the problem after trying several solutions. He was hard working, polite, and kept us updated and informed throughout the process. He was amazing!!", "date": "2023-07-14", "platform": "google", "department": "Plumbing" }, { "author": "Terri Towne", "rating": 5, "text": "Big shout out to Stephen & Alex. They rocked. Professional, paying close attention to detail. Thanks for the great job", "date": "2023-07-14", "platform": "google", "department": "General" }, { "author": "Robin Ikeda", "rating": 5, "text": "Our AC stopped working the day before the July 4th holiday. Jonathan J came to the house within 20 minutes of our call (he was in the neighborhood) and identified the problem quickly. He had to follow up on another call, but returned after this was finished and was able to fix our AC. He was pleasant and professional throughout. Many thanks to Intelligent Design and Jonathan!", "date": "2023-07-14", "platform": "google", "department": "HVAC" }, { "author": "Mike Adams", "rating": 5, "text": "Our tech was absolutely amazing. Very polite and respectful couldn't have been more pleased", "date": "2023-07-13", "platform": "google", "department": "General" }, { "author": "Amon Schenk", "rating": 5, "text": "Jordan and Magnum, were amazing. They were knowledgeable and got my AC back up and running. I always felt that they had my best interest in mind for each solution they offered. This company is very well run and Jordan and Magnum are destined for big things while working for ID", "date": "2023-07-12", "platform": "google", "department": "HVAC" }, { "author": "Thyra Strapac", "rating": 5, "text": "We signed up with Intelligent Design Air Condi Intelligent Design Air Conditioning, Plumbing, & Solar BECAUSE of Mr. John Wise, one of their techs, He has been dispatched to our home twice, and he is thorough, explains in layman's terms what he has done and offers additional suggestions.", "date": "2023-07-12", "platform": "google", "department": "Plumbing" }, { "author": "Sabrina Rosioru", "rating": 5, "text": "Jonathan was wonderful. He worked so hard fixing our AC. Due to the nature of the issue, he had to work extensively for many hours. Despite the outdoor temperature and the very hot attic, he fixed our unit and it\u2019s working great. Also he answered all our questions and still had a smile on his face. I am very thankful and happy he was our technician.", "date": "2023-07-11", "platform": "google", "department": "HVAC" }, { "author": "Katharine Dean", "rating": 5, "text": "Fixed quickly thank you!", "date": "2023-07-11", "platform": "google", "department": "General" }, { "author": "Sharon Lewis", "rating": 5, "text": "He replaced the hot water tank. Did a great job. Very professional. Kept everything clean. Went to great lengths to satisfy me.", "date": "2023-07-10", "platform": "google", "department": "HVAC" }, { "author": "Debbie Lauzlin", "rating": 5, "text": "I had an after hours emergency. I was told it could be very late as there were several other people having issues. Todd showed up within 3 hours. He quickly determined the issue & took care of it. I was very happy with his professionalism & knowledge. I have used Intelligent Design for years. Definitely recommend.", "date": "2023-07-10", "platform": "google", "department": "General" }, { "author": "Yvonne and Bill Marshall", "rating": 5, "text": "Jordan was excellent!", "date": "2023-07-10", "platform": "google", "department": "General" }, { "author": "DeeAnne Gibbons", "rating": 5, "text": "Joshua was a delight, he came, he diagnosed the problem and got the job done with lots of hard work and knowledge. Thank you for an excellent service (emergency) call. I want Joshua on all my calls! He replaced my Hot Water heater. Thank you Joshua!!", "date": "2023-07-10", "platform": "google", "department": "HVAC" }, { "author": "Brett Lennon", "rating": 5, "text": "A life saver. Came on a Sunday 20 minutes after an emergency call", "date": "2023-07-09", "platform": "google", "department": "General" }, { "author": "Aldo Lopex", "rating": 5, "text": "Great work, professional and fast response time!", "date": "2023-07-08", "platform": "google", "department": "General" }, { "author": "Matt Stevenson", "rating": 5, "text": "Our technician Michael was very knowledgeable and kind. He was thorough and got our unit back up and running very quickly.", "date": "2023-07-08", "platform": "google", "department": "HVAC" }, { "author": "Susan Grounding", "rating": 5, "text": "We installed an Intelligent Design HVAC last year, and are very happy with its performance so far - but earlier this week we experienced difficulty adjusting the settings. Amber took my husband\u2019s late night call, soothed our concerns, and scheduled a visit for the next morning. The technician who subsequently came by, Jonathan, was knowledgeable and patient with us in explaining the system, and left us feeling capable of adjusting the settings ourselves moving forward. Gratitude to the Intelligent Design Team!", "date": "2023-07-07", "platform": "google", "department": "HVAC" }, { "author": "dale joiner", "rating": 5, "text": "BEST PEOPLE AND SERVICE. Joshua arrived in less than an hour to locate and do temporary fix of a water line burst in main bathroom. Then Ryan also arrived shortly after to do permanent repair. Joshua called Quick Restore who immediately began restoration of the damaged area Took me only ONE CALL and my plumbing was repaired and restoration was underway in no time. Servicrmen were so professional, I couldn\u2019t be more pleased.", "date": "2023-07-07", "platform": "google", "department": "Plumbing" }, { "author": "Jerry Fouts", "rating": 5, "text": "Quick response and arrived earlier than scheduled. Very professional and knowledgeable.", "date": "2023-07-07", "platform": "google", "department": "General" }, { "author": "RJ Matson", "rating": 5, "text": "Thank you Jacob Jameson at Intelligent Design! I have a better sense of comfort knowing that when my 12 year old electric hot water heater fails, we will be in good hands with the removal of the old one and the installation of the new upgraded hot water heater.", "date": "2023-07-06", "platform": "google", "department": "HVAC" }, { "author": "Wayne Woodall", "rating": 5, "text": "Josh provided great advice, but in the end we went with another quality contractor.", "date": "2023-07-05", "platform": "google", "department": "HVAC" }, { "author": "RSO", "rating": 5, "text": "jordan was the best. real pro. on point . on time. knew what he was doing... I upgraded my service with them to diamond!! HVAC and plumbing!", "date": "2023-07-04", "platform": "google", "department": "HVAC" }, { "author": "Kimberly Donahue", "rating": 5, "text": "Amazing, hard working team! I admire how dedicated Marty and his team were to figuring out our plumbing issue and getting it all fixed. They are fantastic!", "date": "2023-07-03", "platform": "google", "department": "Plumbing" }, { "author": "Brett Sullivan", "rating": 5, "text": "Don\u2019t use anyone else, Intelligent Design has it covered. Quick response time, get professional folks (Thanks Joshua) and decent prices.", "date": "2023-07-03", "platform": "google", "department": "General" }, { "author": "Alexia Puig", "rating": 5, "text": "Did a very thorough job cleaning my air vents and made sure to clean up after themselves too. I will definitely be using them again when it's time to clean my air vents.", "date": "2023-07-03", "platform": "google", "department": "General" }, { "author": "Irina Teremshonok", "rating": 5, "text": "This was a pleasant experience, Chris was very professional and inspection went well.", "date": "2023-07-01", "platform": "google", "department": "General" }, { "author": "Shellie Shipley", "rating": 5, "text": "My AC died at 5:00 on a Friday before a projected heatwave. I called and Terry was there within 2 hours! He was SO sweet, patient and understanding! He explained everything in a professional manner and it was fixed in 45 minutes!!! I am SOOOOOO thankful for ID and that they hire trustworthy professionals like Terry!!!", "date": "2023-07-01", "platform": "google", "department": "HVAC" }, { "author": "garbage truck machines xyx", "rating": 5, "text": "Intelligent Design got me in on a same day basis. They worked late into the night, to assure my AC was working again.", "date": "2023-06-30", "platform": "google", "department": "HVAC" }, { "author": "David Hunt", "rating": 5, "text": "Terry arrived near the end of a very long workday during a heat wave. He quickly diagnosed our problem and completed the repair. Great service!", "date": "2023-06-29", "platform": "google", "department": "HVAC" }, { "author": "Linda Polito", "rating": 5, "text": "James knows his business and it\u2019s very helpful in trying to solve my issues. He provides excellent service.", "date": "2023-06-28", "platform": "google", "department": "General" }, { "author": "Emily Evans", "rating": 5, "text": "Terry Shank was outstanding thoroughly troubleshooting, evaluating, educating and beyond. I would give him 20 stars if I could. We will be using Intelligent Design in the future.", "date": "2023-06-27", "platform": "google", "department": "General" }, { "author": "Jon Luke Quest", "rating": 5, "text": "Intelligent design employee Josh Z. .arrived at time of our scheduled appointment, was very professional, explained options available and provided an estimate. 5 Stars for Josh Z. Knocked down review 1 star for cost, we are going with another company. (Our request for a quote was to adress the hard water in Arizona).", "date": "2023-06-27", "platform": "google", "department": "General" }, { "author": "Marin Anne Tancas", "rating": 5, "text": "I finally had to replace my aircon unit and did not hesitate to contact Idesign. Mr. James Cavanaugh, explain everything to me and showed me all the options and helped me apply for financing and was approved on the spot. The Lifetime Warranty assured me that my home will be covered and taken care of by Intelligent Design Airconditioning and plumbing.", "date": "2023-06-26", "platform": "google", "department": "HVAC" }, { "author": "Will Bennett", "rating": 5, "text": "Quickly diagnosed the issue, chase down the part and returned within the hour to complete the repair. Excellent professional service!", "date": "2023-06-26", "platform": "google", "department": "General" }, { "author": "Steve Hersey", "rating": 5, "text": "Terry Shank was very helpful and answered all the questions I had. Got our AC unit running shortly after arriving.", "date": "2023-06-23", "platform": "google", "department": "HVAC" }, { "author": "Cynthia Uber", "rating": 5, "text": "Kyle & Alex came for maintenance from idesign. Really made sure our concerns were listened to and adequately addressed. They even crawled underneath to tie up the power line that was laying on the ground. Very friendly service...we love you guys!", "date": "2023-06-23", "platform": "google", "department": "General" }, { "author": "Patricia Carrillo", "rating": 5, "text": "Jacob was great. Explained what was going on. Answered all my questions. Very thorough.", "date": "2023-06-23", "platform": "google", "department": "HVAC" }, { "author": "Adam Call", "rating": 5, "text": "Michael was great, got our system up and running in under and hour. My kids will sleep nice and cool tonight.", "date": "2023-06-21", "platform": "google", "department": "General" }, { "author": "Mike Muelchi", "rating": 5, "text": "Intelligent Design employee Marty A. was responsive to my immediate request for a quote to rebuild new pool feed and shut off valve. Job was completed on time and all trash and old parts removed. Would highly recommend Intelligent Design for plumbing service.", "date": "2023-06-19", "platform": "google", "department": "Plumbing" }, { "author": "Denise Williams", "rating": 5, "text": "Jp did an an Making job working with my circumstances! Ask for him when you need ac work. Very knowledgeable", "date": "2023-06-19", "platform": "google", "department": "HVAC" }, { "author": "Eric Martin", "rating": 5, "text": "Shout out to Sai and Amanda on call services who worked fathers day! From AMAZING costumer service to TRUE care for me and my family I cannot say thank you enough!!! If you are a family with a young child and you need someone to come out PLEASE call this company I promise they will take care of you!!! THANK YOU THANK YOU After posting this Aslish from the main dispatch center called to follow up. Seriously amazing company", "date": "2023-06-18", "platform": "google", "department": "General" }, { "author": "Justine Barton", "rating": 5, "text": "I had my new ac unit installed today from Intelligent Design, and Sammy was soooo nice. My 10 year old son was worried that he wasn't drinking enough water so kept shoving water bottles at him all day. Lol. Knew what he was doing and got everything done under the amount of time I was quoted. But, sad to say,an hour after he installed the unit, it stopped working...so Todd came out to see what was going on. Todd was extremely friendly, knowledgeable, and all around an awesome man! Even my dog and kittens loved him. If I could have one Technician come out whenever I had questions or any kind of issue, Id want Todd. Can I put him on speed dial?", "date": "2023-06-16", "platform": "google", "department": "HVAC" }, { "author": "Mad Man", "rating": 5, "text": "Had a great experience with the crew. Stan, Alex, Ben and Chris", "date": "2023-06-16", "platform": "google", "department": "General" }, { "author": "Verna Woolsey", "rating": 5, "text": "Very professional and pleasant with good quality work!", "date": "2023-06-16", "platform": "google", "department": "General" }, { "author": "Anthony Launey", "rating": 5, "text": "Alex Steven Chris and Ben Did a great job installing mini splits in my home - very professional, very knowledgeable and very efficient They get my highest recommendation", "date": "2023-06-14", "platform": "google", "department": "General" }, { "author": "Catherine Wills", "rating": 5, "text": "Samuel Toles was very professional, thorough, and courteous! He explained everything so we could understand it and know what was going with our unit. Very impressed!!!", "date": "2023-06-13", "platform": "google", "department": "General" }, { "author": "Scott Lieburn", "rating": 5, "text": "Chris from Plumbing is honest, dependable, knowledgeable and friendly.", "date": "2023-06-12", "platform": "google", "department": "Plumbing" }, { "author": "Ann Mitchell", "rating": 5, "text": "My bathroom sink water line broke. They answered my call and had a repairman out within an hour.", "date": "2023-06-12", "platform": "google", "department": "General" }, { "author": "Jackie Meehan", "rating": 5, "text": "I loved the experience with this company, start to finish! I just bought my house, and it needed updates to the heating and cooling. I called and I was able to get an appointment for the next day for a consultation. Zack was incredible! I\u2019ve never talked to someone with such a great attitude, and he has a story for everything! Had me laughing the whole time! He walked me through exactly what my options were, positives and negatives of each, and I even ended up picking the option I didn\u2019t think I would (but is definitely a better fit for my lifestyle and home). When work started, Alex and Steve laid everything out for me. They were so professional, and everything looks wonderful! They were recommended by my family, and I would recommend them to everyone and anyone! Great company!", "date": "2023-06-10", "platform": "google", "department": "HVAC" }, { "author": "Steve Rader", "rating": 5, "text": "We decided to try this company for the first time because we had just used another company one month earlier and some existing (possibly undiagnosed) problems began to reoccur. Our AC was working good except would not function properly during the hottest part of the day. We felt like we needed an additional assessment. This was the first time I've ever had a tech actually mention and be able to explain why several electrical components required replacement. The components had fallen out of tolerance and even though were working intermittently, they were in the process of failing. I appreciated this and I also believe this indicates that the tech had actually made the proper electrical measurements during the initial inspection. The various costs seem more competitive too. Thanks for a great job JP!", "date": "2023-06-09", "platform": "google", "department": "HVAC" }, { "author": "Del Fortner", "rating": 5, "text": "Residential leak of fire suppression system was taken seriously. Josh was very responsive and diagnosed the issue. Josh was extremely professional and respectful. He introduced us to the experts in fire suppression equipment repair and with a restoration company. Their representatives have been equally professional. Josh represents hus company at the highest level of professionalism.", "date": "2023-06-08", "platform": "google", "department": "Plumbing" }, { "author": "JoEllen VanOuwerkerk", "rating": 5, "text": "Installed the solar panels and battery for our house and studio. I had most contact with Tyler and Alex who were fantastic. I was very lucky to have met them. Not only for their skills and talent but for their patience and kindness. Completely attentive, usually picked up the phone right away or always called me back. They \u201c babysat\u201d me through the whole experience of getting solar panels.....step by step. This included Tyler\u2019s father who also worked there and actually made getting our electrical panels happen. Everyone who worked there was fantastic and tried to do everything possible to complete the job as soon TEP allowed.", "date": "2023-06-07", "platform": "google", "department": "HVAC" }, { "author": "rusty stevenson", "rating": 5, "text": "My HVAC system started to break down on Sat night, Sun it was not operating, Mon was a holiday. I didn't think anyone would respond to a call, and definitely would not respond out on a holiday. Decided to call anyway to leave a message. To my Great surprise I actually spoke to someone! Zach said, Jonathan would be on route shortly. And he DID!! WOW. Polite, professional, knowledgeable. He had all the parts on hand. It was a very surprising day. We were back up and being cooled once again. GREAT SERVICE by ALL involved that day. Thank you very much!!", "date": "2023-06-06", "platform": "google", "department": "HVAC" }, { "author": "Bruce Haufe", "rating": 5, "text": "Awsome job as usual. Very polite and knowledgeable.", "date": "2023-06-05", "platform": "google", "department": "General" }, { "author": "Steve Kresal", "rating": 5, "text": "Came same day unit failed and was on time, explained our options clearly and took extra time to make sure we were set up for painfully expensive next steps.", "date": "2023-06-02", "platform": "google", "department": "General" }, { "author": "Active Faith Fitness", "rating": 5, "text": "Exceptional customer service. I and my wife have been utilizing their business for about a year now. They do all of our maintenance checks and installs if needed. The entire team from the office to the techs are personable, knowledgeable, and care for their customers. The overall business model is led by an incredible husband and wife team with morals and values that are customer-centric. As a collegiate board member that helps create customer service curriculum, I recognize good customer experiences. Intelligent Design is one of them.", "date": "2023-05-25", "platform": "google", "department": "General" }, { "author": "Karmel Levers", "rating": 5, "text": "Alex and Steve did our installation for new cooler/heater system. Both where very perfestional if I had any questions about the job they answered it kepted me inform on everything. I would recommend them to anyone. Thank you for the job well done. Karmel Levers", "date": "2023-05-24", "platform": "google", "department": "HVAC" }, { "author": "Myrna Stieg", "rating": 5, "text": "Checked all plumbing. Flushed water heater. Needs repair or new one. Will contact.", "date": "2023-05-24", "platform": "google", "department": "HVAC" }, { "author": "Paul Moore SR", "rating": 5, "text": "Very professional, courteous and knowledgeable. Thanks", "date": "2023-05-24", "platform": "google", "department": "General" }, { "author": "David Chance", "rating": 5, "text": "Truly appreciate their service. Professionally and honest. Johnathan was extremely helpful.", "date": "2023-05-24", "platform": "google", "department": "General" }, { "author": "Steve Blanchard (Steve and Julia Blanchard)", "rating": 5, "text": "Todd Tracy did check of our 2 AC units and did an outstanding job. He was very thorough and clearly explained what he did for the inspection. It was the best AC tune-up we have had done on our units in recent years - including better than previous iDesign tune-ups and repairs.", "date": "2023-05-23", "platform": "google", "department": "HVAC" }, { "author": "Doreen Dorame", "rating": 5, "text": "Excellent experience..Alex G , Steve,and James were just great!", "date": "2023-05-17", "platform": "google", "department": "General" }, { "author": "Mary Poston", "rating": 5, "text": "Mark was very professional.", "date": "2023-05-16", "platform": "google", "department": "General" }, { "author": "Bryan Sargus", "rating": 5, "text": "Chris came out and fixed a major part of our plumbing issue. He truly went above and beyond wouldn\u2019t hesitate ro call again for any issue!", "date": "2023-05-15", "platform": "google", "department": "Plumbing" }, { "author": "John Totten", "rating": 5, "text": "had a leak in the input pipe to the water softener system. Rufus arrived in a timely manner, assessed the situation and within 5 minutes had the leak fixed. Rufus was very professional and effective in his visit.", "date": "2023-05-12", "platform": "google", "department": "Plumbing" }, { "author": "dennis howe", "rating": 5, "text": "Sam did a great job, he answered my questions and helped alot.", "date": "2023-05-09", "platform": "google", "department": "General" }, { "author": "Deborah Rundquist", "rating": 5, "text": "We very highly recommend Intelligent Design AC & Heating (and they do more!). They inspected and repaired our ductwork. All of the staff have been very professional and courteous. The crew members knew exactly what they were doing and explained the condition of the ductwork very clearly, showing us many, many pictures. They did what was needed and we are very satisfied with this company. We especially appreciate JP. He was always very thorough and patient. He arrived on time, kept in communication with us regarding timeframes, was VERY courteous, professional, friendly. He knows his job very well and we are very much appreciative all of his hard work. He goes above and beyond every time. Again, we very highly recommend this company!", "date": "2023-04-24", "platform": "google", "department": "HVAC" }, { "author": "Brandy Thompson", "rating": 5, "text": "Michael Matthews provided excellent customer service & was very personable & knowledgeable.", "date": "2023-04-13", "platform": "google", "department": "General" }, { "author": "Dawn Stevenson", "rating": 5, "text": "Micheal Matthew's was a delight, very efficient ,neatly dressed friendly and would refer him to our friends .", "date": "2023-04-11", "platform": "google", "department": "General" }, { "author": "Bill Cassabaum", "rating": 5, "text": "I will do an update after I have used my new systems (2 HVAC systems) for a while but I am very pleased with all of my interactions with ID so far. I learned a lot about the company's values from the employees and I'm very very glad I chose ID. They have a high respect for the customers and their employees. They care about their employees on a personal level and it shows with the workmanship and customer interface! First, Taylor who sold us the systems was very thorough in explaining all of our options and details of advantages and disadvantages for each. We ended up going with two systems, one with a variable speed compressor and fan, which is connected to a Suntrac solar panel which greatly reduces energy costs. Also, the solar system reduces the load on the compressor which will extend the life of the compressor! The second unit is only used when we have company so we went with a 2-stage system w/o solar. By getting the solar system, we were able to get a lot of tax credits and discounts! Our installers, Sammy and Ben were the best! Professional, courteous, and knowledgeable! I am a retired engineer, so they were very patient with all of my questions and explained every step of the process! As an engineer, I care about detail and Sammy and Ben both were great at their attention to detail! They kept me informed with every step of the process. I have a very professionally looking install! We also had Aeroseal put into our ductwork. The system started with a total leakage of about 50 sq in and ended up under 3 for one system and under 1.7 for the other. Think about how much energy I was losing with that big of a system leak! Lo and Adam were also very professional, knowledgeable, and courteous! One system came up with an error code after it had run for a couple of days. Jonathan came out within a hour after we let ID know about the code. He was very professional, knowledge, and courteous. He quickly resolved the issue and verified the system operation before he left. He also had to return after the install of the second unit to make sure it was running properly. Again, his response time was great and he quickly got the second system up and running and verified. Jonathan is an example of what all technicians should be like, he is very patient in explaining what he is doing and is very thorough to make sure everything is working correctly before he leaves. You can tell the company has a very high respect of Jonathan and he highly respects the company.", "date": "2023-03-02", "platform": "google", "department": "HVAC" }, { "author": "Jess Alix", "rating": 5, "text": "Fixed a couple plumbing issues right up! Very knowledgeable and was quick and clean. Will definitely be using services again in the future :)", "date": "2023-02-28", "platform": "google", "department": "Plumbing" }, { "author": "David", "rating": 5, "text": "Update: I increased my rating from 4 to 5 stars after continued excellent service. My first experience was subpar, but their new team is incredible! I chose Intelligent Design because I respect the values the company stands for. To my surprise, my first experience with a tech was very disappointing. I wanted to give them a 2nd chance this year and I am so thankful I did. Jordan was absolutely amazing. 10 Stars. He was very detail oriented in his inspection, thorough in his analysis and explained everything in a very understandable way. This was the standard I expected from the company and he delivered. I'll update my review to 5 stars when I have more appointments to base it on, but I am confident after today that I will be staying with them for good..", "date": "2023-02-28", "platform": "google", "department": "General" }, { "author": "Desert Trails R V Park", "rating": 5, "text": "Justin did a wonderful job with our sewer issue. He is very thorough, honest and on time. I know who to call when we have similar or plumbing issues next time. I highly recommend this company.", "date": "2023-02-10", "platform": "google", "department": "Plumbing" }, { "author": "Terri Towne", "rating": 5, "text": "JP was Outstanding. He took the time to explain everything. Very professional. JP you Rock", "date": "2023-01-31", "platform": "google", "department": "General" }, { "author": "Leslie Young", "rating": 5, "text": "I had the privilege of having your employee Jared Smith tend to our plumbing issue today Jan 23 2023 Wanted to commend him for his efforts and patience on resolving our issue. Jared was very thorough and professional along with always taking the time to communicate with me what was taking place . Would highly recommend Jared and Intelligent Design to anyone who needs their services. We will continue to call Intelligent Design for any services we have in the future . Thank you , The Youngs", "date": "2023-01-23", "platform": "google", "department": "HVAC" }, { "author": "Sam K", "rating": 5, "text": "Jonathan did a wonderful job coming out late and short notice to troubleshoot and repair an HVAC motor failure on a cold winter evening.", "date": "2023-01-21", "platform": "google", "department": "HVAC" }, { "author": "Gloria Castle", "rating": 5, "text": "James Cavanaugh was my serviceman and I can't say enough good things about him. He came into a situation that was an ethical and technical nightmare, but he was able to assess the state of my system correctly and salvage the things that had been done wrong. He is honest, incredibly thorough and very efficient. He also explained what had been unnecessarily changed in the system I'd purchased and helped me to find a financial solution that would ease the insult of dealing with a company with no scruples. Thank you again James!", "date": "2022-12-19", "platform": "google", "department": "General" } ] }